So far, so good. Vodafone India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Vodafone India will keep up the work and continue to help more customers with their concerns even better 🤝
I have been trying to port my number Since feb 20 to different service provider since vodafone’s network service in our area is close to 0. I have been experiencing a lot of blank calls and call drops, lost lot of apportunities. I have tried requesting by sending the port sms request multiple times but everytime i get this msg stating “ upc cannot be generated as there are subsisting contractual obligations with your service provider”.
Vodafone India customer support has been notified about the posted complaint.
I have received bill of rs 2366.14 which consist of vas charges rs 1107.00, which i never asked for. also the gst charged is 360.94 which is more than 12%. even monthly charges are more by rs 60. As the bill was due today i have paid it online. kindly look into the matter and resolve the excess and uncalled for charges.
Vodafone India customer support has been notified about the posted complaint.
I recently bought a Vodafone sim card Not even 2 days the network is so slow.
I am a student I have my online lectures due to slow internet of Vodafone I can't attend lectures.
I blame Vodafone for Claiming fastest internet. I fine Vodafone India Rs 2crore for claiming fastest network speed
Vodafone India customer support has been notified about the posted complaint.
I have booked complaint since 3 November 2020 but my issue
is not resolved yet.
Follow are my complaint numbers:
1. C[protected]
2. C004-[protected]
3. C[protected]
4. C[protected]
5. C[protected]
I am request you to follow my compaint in deeper and solve it as soon
as possible.
Thanks
Vodafone India customer support has been notified about the posted complaint.
Network of Vodafone is tooooo much slow as in Bullock cart. Work is pending due to this network. Sometimes I have to switch to 3g/2g,
Such slow 4g network is!
Vodafone India customer support has been notified about the posted complaint.
I have constantly been barred from sending SMS even though i have paid for the service and unable to fix this issue.I see error code 38 each time while i try to send an sms This has critically interrupted my day to day banking facilities as im unable to verify my phone number on payment apps.
Vodafone India customer support has been notified about the posted complaint.
My mobile number is [protected]. This number is more than 15years old recently sim changed from 2G to 4G and also plan has been changed from prepaid to postpaid. But from yesterday my network connection suspended the reason of which is still not known to me. Your Uttarpara service center told me that as I requested for prepaid plan for that the network connection suspended. I don't understand how my network connection suspended without my permission when this number is absolutely necessary in my day to day life particularly network banking etc. So please look into the matter and arrange for network connection immediately otherwise I shall have no option but to change service provider.
Vodafone India customer support has been notified about the posted complaint.
So CARBUN8 named VAS deducted money from my main balance and upon contacting customer care they say that you must have clicked some link that consumed this amount for "Content Download"
Now, let's for once assume that I'm that naive that I don't know what links to click and what to not AND also assume that some app in background may have done it, my next question to Vodafone was
"If I was on Wifi and did not use data,...
Network not available...if available sometime than volte not working and unable to use internet and call drop issue I am facing complain from others that you switch phone but phone on but no network at that time...
+1 photos
Vodafone India customer support has been notified about the posted complaint.
Complaint regarding balance deducting from my account
Dear Sir,
I Satish Nautiyal having phone no - [protected] (UP-East).I recharged Rs 10 on dated 12/11/20 and suddenly my balance were deducted with out intimating me.I have called customer care and they said that u were visited online some website and active some plan..But when i told them I have not recharge any internet pack from last 2 month so how i visited.
This is not first time I have complaint, many times they did the same thing.
Please raise this concern as vodafone is cheating to their client.
I was informed by sms that caller tune service has been activated. And yourl deducted amount Rs.33 for it. I had not request for this service. Kindly refund it.
Vodafone India customer support has been notified about the posted complaint.
I am a Vodafone customer for the last decade or so. Since last month, I'm unable to make any STD calls to BSNL landline in Kerala. I raised this issue many times with VI and got a reply that there is nothing wrong at their end. This has not resolved my issue. If they are unable to give me these basic service, I think it's high time I go to a service provider who can meet my demands.
Vodafone India customer support has been notified about the posted complaint.
Hello,
I received this message from Vodafone at night 2 30 when I was sleeping
Hello!
Thank you for downloading ppu_game from TELESYNC_SOLUTION.
You have been charged Rs. 10
Your balance is Rs. 21.87
I haven't even used my phone after 12 and you have charged me without my knowledge and authority.
Kindly refund my money back.
+1 photos
Aug 14, 2021
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2021
Vodafone India Customer Care's response Dear Customer,
As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.
Regards,
Snehal
View replies
C
ciannoix
from Mudigere, Karnataka
Jan 21, 2021
I have faced the same issue twice. I have neither used any pay per use service nor anything regarding VIDEO. Can you elaborate on these things? I have attached the screenshot and I would like to have a refund back or at least I would like to know exactly what have I used without even my knowledge that you have deducted money from my main balance.
I got recharge of rs19 in which i got 2 days o[censored]nlimited talktime and 200 mb data
It doesnt work and tells you dont have sufficient balance to call
And net also doesn't work
Cant call consumer care because they dont have any real person to help
Their phone number doesnt work and automated machine reply dont solve my problem
Vodafone India customer support has been notified about the posted complaint.
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact y 1900 till[protected]:48".
Getting this message when trying to port out
Please solve this immediately.
[protected]
Vodafone India customer support has been notified about the posted complaint.
Caller tune automatically activated in cell numbers
My number is[protected] of vodafone service in and other number is[protected] of vodafone service,
In both numbers caller tunes automatically activated and deducted rs 33 from both,
Customer care center not pick the call
Both numbers in Maharashtra
Aug 14, 2021
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2021
Vodafone India Customer Care's response Dear Customer,
As per our records the deduction was done for a Caller Tune which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.
