Vodafone India Complaints & Reviews

Hi

I was having the data pack of 300 MB at Rs 100 but when I asked to upgrade the data pack I found after some time that it is not done and I was using the data in the impression that the same has been upgraded. After that I received a message that " you will be charged on standard rates". I called up customer care and found that it was not upgraded and customer care told me that I am not the authorised person.

If I have been paying all the bills from last 5 years and all the other services were activated by me then who I the authorised person.

Just because of all this mess my bill has excessive credit limit now. As a consumer where is my fault. The bill has crossed Rs. 3000.
When I again called up customer care (198) to my surprise I have not got the solution instead they kept me waiting for 17 mins and after that they told me that all the seniors are busy.

Now I have marked an email to corporatecare.[protected]@vodafone.com and they are telling me that there is no request raised by me for up gradation of data and they don't have any records.

Kindly help as I cannot have the proof of their IVR system.

My number is : [protected]
Email ID : shubha.[protected]@gmail.com

There is wrong deduction from my main balance account of rs 35/- dated 30 jun 2014. It happens frequently and every time i need to contact customer care to resolved the issue although the money is refunded everytime but i am fade up from this. Last time on 18 jun 2014 there was wrong deduction of rs 30/- from my main balance account. I am planning for porting or terminating the service as it is very irritating. Vodafone is no more happy to help. Still i request to refund my amount at the earliest.

I am writing this complaint after having unacceptable harsh and threatening behavior by employees of Vodafone Store Krishna Nagar. On 15th June, I went Krishna nagar store to port my number ([protected]) from Reliance (GSM) network to Vodafone in the hope that Vodafone has good reputation and great service however I was totally wrong. After waiting 12 days when I have not received any response from Vodafone regarding my portability I called up Reliance costumer care to check the status on my request and I got to know that Vodafone hasn’t submit any request to them till that day. Then, on 27th June I went South Extension Vodafone store to get the update for the same and got to know that they have submitted my request to Reliance (CDMA) network and got rejected, however on the same day one of the executive of South Ex Store Ms. Divya sent an email to Mr. Siddiqui (Krishna Nagar Supervisor) to resubmit the application to correct operator. On 28th June, Saturday when I went to Krishna Nagar store to check the status however that was still not resubmitted to correct provider hence no action was taken even after the email by Ms. Divya. Also, Mr. Sudhanshu with whom I met at Krishna Nagar store. He was very rude, arrogant, aggressive, bossy and harsh, when I asked him that why its not been submitted yet then he said (in a rude tone) “I’m submitting it now, you just wait.”. After this kind of behavior I told him that I don't want to port now so he even said straight forward ok go and get your refund from downstairs. However I forgot to bring sim with me at that time so I went home to get the sim. In the evening when I came back to return the sim and get refund for my security deposit they again made me wait for 30 mins and then again I met another arrogant, irresponsible, lazy executive of Vodafone “Mr. Gourav Rajput (Cashier)”. After 30 mins of wait they refund me Rs. 250 however when I ask for my documents “as it is very important thing for any person which can be use for any illegal activity” they have refused me to give it back on the spot however when I force them that I can’t leave my documents like this at least when Vodafone have this kind of employees who are very rude and unfaithful, cashier send me upstairs to talk to Mr. Sudhanshu for the same. When I went upstairs to talk to him I met with Mr. Umar Siddiqui also both were so unprofessional and aggressive that they denied too for returning my documents. When I ask them to give me in written this thing they said we cant give you and you can talk to any Vodafone Delhi head office for the same. However at last when Mr. Sudhanshu got ready to return me that cash deposit slip mentioning its cancel they again sent me to Gourav for the same. And when I went downstairs to him for the cancelled slip he said Mr. Sudhanshu will give u that go Upstairs and that was the time when I loss my temperament because it was enough one guy told me to go downstairs and another guy told me to go upstairs to meet the same guy for same thing again and again.I told Mr. Gaurav to call Sudhanshu downstairs and do the formality here only he started talking loudly and even start abusing and threating me. After lots of bad word spoken by him Mr. Sudhanshu came downstairs and he has started the same thing too. He also abused me and threating me to throw out of the Vodafone store. Even Mr. Sudhanshu ran towards me to hit me however crowd stopped him. This can be seen on the CCTV footage and I am sure CCTV must be there as it is mandatory for everyone now. Now, I am feeling very scared and horrified as they all have threaten me badly. If this kind of service Vodafone will provide then that day is not to far when they do anything to their customer when they visit with their problem to Vodafone Store. I am very afraid as they have not given back my documents and which they can use for any illegal activity and can use to take my details. I am writing this mail to get some solution and make you guys know the scenario of your employees. My father also use Vodafone network since the time he has started using phone and I was also customer for Vodafone in the past and thinking to back to the same network again however now I am not sure about Vodafone as it is really not acceptable the kind of experience I got at any condition. I am hoping for a fast response asap otherwise I have to take some further steps to get myself secure.

Myself samuel.syrian. this is bringing to your notice that wrong billing raised for last month. ISD calls were been charged wrongly as i am carrying a corp saver 249 plan which belongs to my company plan. In that it was clearly instructed ISD and net facility is not available. kindly look into this matter seriously. My mobile no. is [protected]. as i am not going to pay the ISD charges.

My number is [protected].. I call *111*6*3# for mobile internet recharge information and Rs 156 recharge was mentioned there for 1024 MB. I did recharge and amount has been credited to my account after deduction of tax inspite of internet recharge and now customer care executives are saying its my fault. I want 156 Rs back or internet pack because i dont want talktime.. I must say Vodafone has pathetic services... No customer satisfaction

Hello Sir I am Vinay Arora, Consumer of Vodafone, a well known Mobile Network Company with Mobile Number [protected]. I am Facing Issue of Low Network from 29-8-13 i tried to contact them as much as i can . filled complaints by dialing 198, by email but they just gaved me silly reasons or assurance everytime even i changed my sim as well when they told me that the old sim might be damaged . but Nothing Happened, one of complaint refference no is [protected] which was filled on 29-8-13, but i didnt get any update on that as well as no reaction on it because of low signals, i am unable to pick and Do calls which results to get a deal out of hand . Please take a look at the issue and try to solve it as soon as possible Loosing Trust in Vodafone, if this remains same i might port my number to any other operator. Thanks Vinay Arora [protected]

My name is Harisudhan V. I have 2 vodafone connection. One is [protected] and the other is [protected]. My wife is using the second number which is [protected]. The complaint is about the number [protected]. On june 28th 2014, around 11:52 pm and 11:54 pm we recieved messages saying that rs 5 and rs 5 total of rs ten has been deducted from the balance. But except for a local msg on 27th june 2014 no other mas was sent. On callng the customer care they said its after 12midnight kindly call in morning. We called today that is sunday june 29 2014. The customer care responded saying that we hv sent international msg to a number twice hence the balance was deducted. But we have not sent any such msg from mobile. We have proof as to there was no delivery report to that number and the msg was not sent by us. Computer experts can check. But there was no help from customer care. They just kept saying u have sent msg. But how can a msg b sent from a mobile number when no msg was typed and sent from that mobile? In this present scenario this is a very serious issue. Then where is the security for the customers. If without the knowledge of customers msgs can b sent and balance deducted then how can we rely on the network services of vodafone. There was no initiative as to understand the seriousness of the complaint and no efforts were taken for tracing the contents of msg and the anonymous nature of this deduction. Hopeless and pathetic service with no safety and security. Its frightening to know that such things can happen like messages are sent without ines knowlegde from their own mobile number. Plz help solve this issue.

sir, My vodafone number ([protected]) outgoing SMS as been blocked for past one month, i just send birthday wish after 12 am, i made many complain to customer care and vodafone care center but no response, pls solve my problem as soon as possible ...

We have asked Vodafone to switch off our Mumbai number since we moved to Bangalore on Feb 25th 2014. After numerous discussions on the phone with so-called 'customer care executives' we are still at a point where the issue has not been resolved. They simply haven't switched off our Mumbai number. We are getting emails and bills from them for no reason and they keep on simply adding the total amount. Finally, frustrated with their horrible service and incompetence, we ended up paying approx. INR 3, 500 so that at least they shut down the number and don't keep on pestering us with emails. This was done in the month of June 2014. Again discussing with the so-called Manager named "Gulshan" I was confirmed that you will not recieve emails from us anymore and you don't need to pay anything more. The reference number provided was: 1 . This conversation happened on Saturday, June 21st 2014. Exactly after one week, on Saturday, June 28th 2014 - we still recieve another bill from Vodafone for more payment now. The two times call attempt we made with a frustrated attitude towards their horrible service - the two people on the line at two different times - Bhakti and Vijay - simply hung up on us without giving us any satisfactory answers. This is the best of all - THEY SIMPLY HUNG UP THE CALL ON US. Vodafone definitely will be getting a legal notice from us as we did ended up recording our conversations and all the emails are anyways there with us.

I posted a request on vodafone.in today morning stating MNP request of 2 connections. I got a call from the executive in the specified time slot, however the executive was very rough in answering to my questions about schemes in postpaid. I told him to give me a call back after 1 hour, he didn't call. I called him again and nobody responded to my call. After repeated calls after 1 hour, the executive on the phone rudely answered as its a 'demo' number we are not supposed to receive calls. I had some important thing to attend so I messaged on the same number and asked them to come after 5 p.m. Nobody called after 5 and I had to call them twice. At around 5:45 somebody picked up and replied in a very casual and unprofessional manner. They said 'aapko kya chaiye'? Didn't expect such a service from VODAFONE. The demo number is [protected]. Please contact me at the earliest, I wish to convert 2 of my numbers into postpay in Vodafone. Please take action against the demo agency for such a behavior, If these issues are not resolved company just loses its customers.

Sorry to inform you but i am fed up of the poor service vodaphone has been provided, my balace as off 27th june 2014 was around 60 rupees, on 28th morning i check its deducted to 4rupees. After speaking at customer care I find that u have activated some services which i didnt download, Please revert my money back else i will shift to some other network and also file a case at customer forum regarding the same for cheating the customers and taking their money. Karan Agarwal, [protected]

Hi! This is Reshmi, user of phone no. [protected] (issued on the name of Prathmesh Rane). I have been a customer of Vodafone since last 3 years almost but I am sorry to inform you that i am highly disappointed with the wrong charges being levied on me for the bill period 25 May 2014 to 24 June 2014. On enquiring with the customer care executive and a senior associate (Vicky) from the team i came to know that I have been levied an extra charge of Rs.1050 which is the capping amount for 2GB data as according to them i have exceeded the 2 GB data and used around 95 MB more (this is as per system record). But i myself checked the data used on 24th june at around 19:30 hours just to ensure i still have enough extra data left for use within the bill cycle and i got the information tht i used only 1995 MB which is lesser than 2 GB also. After that time (from 19:30 hrs to 23:59 hrs) i hardly used mobile internet as i also have a broadband connection at my home, so its not possible that I used extra 95 MB within 4 and half hours for which i have been charged extra Rs.1050. My concern is why am i being levied the extra charges of capping amount Rs 1050 though i didnot use that much data..I am sure about it totally. Please look into the issue and take an action as soon as possible . Regards, Reshmi

Hi! This is Rini Roy, user of phone no. [protected] (issued on the name of Prathmesh Rane). I have been a customer of Vodafone since last 3 years almost but I am sorry to inform you that i am highly disappointed with the wrong charges being levied on me for the bill period 25 May 2014 to 24 June 2014. On enquiring with the customer care executive and a senior associate (Vicky) from the team i came to know that I have been levied an extra charge of Rs.1050 which is the capping amount for 2GB data as according to them i have exceeded the 2 GB data and used around 95 MB more (this is as per system record). But i myself checked the data used on 24th june at around 19:30 hours just to ensure i still have enough extra data left for use within the bill cycle and i got the information tht i used only 1995 MB which is lesser than 2 GB also. After that time (from 19:30 hrs to 23:59 hrs) i hardly used mobile internet as i also have a broadband connection at my home, so its not possible that I used extra 95 MB within 4 and half hours for which i have been charged extra Rs.1050. My concern is why am i being levied the extra charges of capping amount Rs 1050 though i didnot use that much data..I am sure about it totally. Please look into the issue and take an action as soon as possible . Regards, Rini.

My mobile [protected]. I am Vodafone postpaid mobile customer for more than 6 years. Recent few months I'm facing my 2G Gprs is downloading about 5KB speed, which is very slow/ or sometimes timing out. Despite raising complaints multiple times it's not addressed. Or the customer service not even contacting about the issue/ resolution. But the complaint is getting closed on the last day. This doesn't look fair for vodafone to disappoint a long term customer. Request you to address the issue ASAP. Thanks.

I, CHANDER PARKASH KATHURIA, Resident in Delhi. My Post paid Number is [protected]. I want to change from Post paid Connection to Pre paid connection. I have faced very heavy wrongly charges problem in last two bills. First Bill is Rs 1500/- and 2nd Bill is Rs. 1056/-. I do the compaint in Vodafone Centre but no reply of my complaint. There is no reply from the Vodafone then I do the payment of Rs 1500/- of my first bill through on-line. But now 2nd time again wrongly charges include in my bill. I write a complaint letter to Vodafone Centre but no reply from Vodafone Zone. So I discontinue from Post paid connection. Please request that you convert from Post paid to Pre paid connection of my mobile no [protected]. It's very urgent so i can not face any problem Please do the needful Thanks Chander Parkash Kathuria

I have changed my plan from Rs 249 pm to Rs 199pm on 24th of may to be effected in the bill for June 2-14 nut i find the change has not been effected I got bill at the old rate of Rs 249 pm - I got the change done in Kukkatpally stores Hyderabd
c.voshwanathan C 501 Pranit Happy homes srinivasa colony Kukkatpally Hyderabaed

I have offerd for the vodafone postpaid conncetion 10 days back i was in the docomo the vodafone seles rep as called me and she told that my is offerd for 199 rc of the postpaid connto get the V2V 10pis voda to others is 30pis per min and the STD is 40pise per min ans monthy 12hrs is free for local and dily 100 sms is free, this the offer was offerd to me before activeting the sim, i was confromed many times with sales agent about the offer by calling her, and one if the guy came to home to collect the doc even he side the same offer, but after the activation of the sim my offer is chenged by giving the v2v 30p others 40p std 50p monthly 200 sms free is the way the vodafone do s the bussiness i was fedup on it, ill called to customer care to reise a complent o the issue which as apen to me but no one are helping me in the case . ill called meny time i was spoken with the team led called mis chethana of the operations of the banglore custmore care branch in belendhur office she was promised me stating that she will going to activite the offer but she dint do any thing on the complent she givn the fake promis to the customer and the her manager also was spoken with me even he was promised the same thing even that is fake, this the customer care people r doing it, i doent bother of allthose things ill do soming for it if i dont get my offer which is offered to me . im going mack it big issue on this by sending the mail to all corparets, i have recoreded the voice convesation of the sales agent ill going publish this to mediea also, shame on the network thu is it the way the vodafone wants to do the businees . this is not good .u people are cheating the cusomers to get the business . i want tis problem to be resolved in the span ot time . r ill make it soming over on it ... Guru Raj [protected]

Dear sir, My pre paid number [protected] in which International Roaming 673 activated on 22.06.2014 valid for ten days. as per the conformation message received on 22.06.2014 by 14.51 hrs from vodafone that my pack will be activated within 4 hrs, all the in coming and outgoing calls will be charged Rs.30/min, SMS outgoing Rs. 15/min.I left India on 23rd June, but when i reached Japan, the 673 pack was not activated the normal call charges of Rs.70/min for both incoming and outgoing and Rs.30/ SMS, Once i got the conformation message when i was in India that, my 673 pack will be activated within 4 hrs, then why the pack is not activated, if the requested pack is not activated within 4 hrs, why the service provider didnt inform that the pack is not activated. Right now I am in Japan and facing huge problem for not getting connected with my family, and even i cant recharge my telephone from Japan, This type of service provided by you invited me and my family lots of mental tension and stress on both the sides. Could you able to clarify the issue at the earliest, or else i dont have any other option left with me except to knock the door of consumer forum. If i didnt get proper and positive response within 5 days time, i may be bound to file a case in the consumer court for giving me and my family the extreme mental stress.

I am quite annoyed with Vodafone. I wanted 3G Data Plan to be activated and they have just done nothing about it. From past 3 days I have been calling Vodafone and they are coming up with silly answers. I am not very happy with Girish L and Naziya Raichur. They are very incompetent in their skills and I must tell Vodafone, if you see my message, please take care of these CSRs otherwise you can lose many premium customers.

Its been ages since I have an issue with my 3g Internet services and now my level of frustration has reached its limit and forcing me take this step

I have paid number of time for the 3g connection however the services provided are still running on 2g, for this I have been complaining almost 5 times a day on a daily basis however the customer support is just so annoying, they don't even boather to attend the calls properly, half an hour call hold. .

I wish I could have tought them a hard lesson however due to lake of resources i am taking support of this forum.

Request someone to help me here.

Thanks
Jasveen