Vodafone India Complaints & Reviews

Mr Vodofone, I have [protected] got from Bangalore. I just realised that my number is being tracked at various times & places by somebody. I have proof of it. Please provide me with details of the person tracking my phone & under whose authority. I have not asked for duplicate sim or consented to it. If I am not attended promptly, I wish to take your company to Consumer forum, lodge FIR & take suitable action. Please acknowledge the mail. Group Capt ( Retd) Ravi Kudari, [protected]@gmail.com

this is to inform that my Internet connection cancellation request is logged through live chat on 23rd june 2014 & its validity is up to 7th july 2014 the last bill paid on 25th June 2014 Please note that Deactivation was requested on 23rd june 2014 so there should not be any BILL IN MY ACCOUNT THIS IS FOR YOUR INFRORMATION & NECESSERY ACTION Please confirm the deactivation of [protected] on email [protected]@bharatpetroleum.in or [protected]@gmail.com Any bill or payment is not our responsibility

I have been using a Vodafone Number [protected] since May 2013. The number was taken against an Aadhar Card as a photo identity and address proof. Also note that the number has been in use ever since for making calls / internet usage/ SMS everyday and also recharged regularly. However on the 30th June 2014 at around 10:00 PM the number was discoonected from Vodafone's end. On talking to a customer care executive (Tejas from Vodafone) I got to know " number is been churned due to non usage". On visiting the Vodafone Store at Park Street, Kolkata - 700016, a Vodafone Executive (Agniva Ganguly ) told me that the number was disconnected on the basis that the photo in the Aadhar Card was not clear and so it was treated as not valid. The Aadhar Card is a government document and if the photo on it is not clear it is in no way the fault of the consumer. But still Vodafone went and penalized the customer without any fault of theirs. Due to this action of Vodafone I had to miss some very vital phone calls that created a havoc in the organization, where I am employed and brought my job to jeopardy. I feel Vodafone should compensate for all the stress and harassment that I had to face.

I did not make any ISD call, still my son living in Canada got multiple calls made from my number which resulted into voice mails of over 5 minutes in length. This resulted in reduction of my balance. It is clear that Vodafone uses back office system to look into people's dial list and available balance. If available balance is high, it makes either automated or by appointed people calls to the international number using the phone number to reduce balance as fast as possible. It is a clear case of fraud being carried out by Vodafone. I am not hopeful of any action from Vodafone. So I am switching my service provider. I recommend that all Vodafone subscribers should leave this fraud company.

I have a vodafone post paid connection in Bangalore Circle. For 100Mb data, rs 380 has been charged in June 2014 bill cycle. Seems Cheapest Internet tariff you will get in Vodafone. 1MB - Just 10Rs. Stone Age tariff. Alternate No : [protected]

i have recharged my mobile [protected] with rs 195 I GB 3 g data on 26 jun 2014 despite minimal usage the plan has exhausted.on calculating the deduction cokes as 16 mb per sec which is very high for buffering static pages. i have experienced the usage of 3 g services with exhaustive usage and have still able to.retain the data for more than 15 days. moreover speed of 3 g is worse and deduction rates are unexpexted

I got my number activayed with 3G 1GB pack on 26/06. without even regularly using it the data plan is exhausted.i calculatedd the data getting deducted is 16 mb/ sec on static pages.this seems to be very high.i have in past recharged 3g services and with exhaustive usage have retained 1 GB data for more than 15 days.the speed of 3G is not ip to the mark but the deductions are unexpected.

Dear Vodafone Team, I have recieved information saying that my total outstanding amount is Rs.2000 which is the unbilled amount. First of all, what is unbilled amount and why is it not.shown in the bill that it sent to us if it justifiable.Also, how do u expect a customer to check their unbilled amount with you on a regular basis. I have always paid my dues on time and have zero outstanding so I hope I am not being charged any interest on the same. Awaiting an explanation. Regards, a disspointed

Hi

I was having the data pack of 300 MB at Rs 100 but when I asked to upgrade the data pack I found after some time that it is not done and I was using the data in the impression that the same has been upgraded. After that I received a message that " you will be charged on standard rates". I called up customer care and found that it was not upgraded and customer care told me that I am not the authorised person.

If I have been paying all the bills from last 5 years and all the other services were activated by me then who I the authorised person.

Just because of all this mess my bill has excessive credit limit now. As a consumer where is my fault. The bill has crossed Rs. 3000.
When I again called up customer care (198) to my surprise I have not got the solution instead they kept me waiting for 17 mins and after that they told me that all the seniors are busy.

Now I have marked an email to corporatecare.[protected]@vodafone.com and they are telling me that there is no request raised by me for up gradation of data and they don't have any records.

Kindly help as I cannot have the proof of their IVR system.

My number is : [protected]
Email ID : shubha.[protected]@gmail.com

There is wrong deduction from my main balance account of rs 35/- dated 30 jun 2014. It happens frequently and every time i need to contact customer care to resolved the issue although the money is refunded everytime but i am fade up from this. Last time on 18 jun 2014 there was wrong deduction of rs 30/- from my main balance account. I am planning for porting or terminating the service as it is very irritating. Vodafone is no more happy to help. Still i request to refund my amount at the earliest.

I am writing this complaint after having unacceptable harsh and threatening behavior by employees of Vodafone Store Krishna Nagar. On 15th June, I went Krishna nagar store to port my number ([protected]) from Reliance (GSM) network to Vodafone in the hope that Vodafone has good reputation and great service however I was totally wrong. After waiting 12 days when I have not received any response from Vodafone regarding my portability I called up Reliance costumer care to check the status on my request and I got to know that Vodafone hasn’t submit any request to them till that day. Then, on 27th June I went South Extension Vodafone store to get the update for the same and got to know that they have submitted my request to Reliance (CDMA) network and got rejected, however on the same day one of the executive of South Ex Store Ms. Divya sent an email to Mr. Siddiqui (Krishna Nagar Supervisor) to resubmit the application to correct operator. On 28th June, Saturday when I went to Krishna Nagar store to check the status however that was still not resubmitted to correct provider hence no action was taken even after the email by Ms. Divya. Also, Mr. Sudhanshu with whom I met at Krishna Nagar store. He was very rude, arrogant, aggressive, bossy and harsh, when I asked him that why its not been submitted yet then he said (in a rude tone) “I’m submitting it now, you just wait.”. After this kind of behavior I told him that I don't want to port now so he even said straight forward ok go and get your refund from downstairs. However I forgot to bring sim with me at that time so I went home to get the sim. In the evening when I came back to return the sim and get refund for my security deposit they again made me wait for 30 mins and then again I met another arrogant, irresponsible, lazy executive of Vodafone “Mr. Gourav Rajput (Cashier)”. After 30 mins of wait they refund me Rs. 250 however when I ask for my documents “as it is very important thing for any person which can be use for any illegal activity” they have refused me to give it back on the spot however when I force them that I can’t leave my documents like this at least when Vodafone have this kind of employees who are very rude and unfaithful, cashier send me upstairs to talk to Mr. Sudhanshu for the same. When I went upstairs to talk to him I met with Mr. Umar Siddiqui also both were so unprofessional and aggressive that they denied too for returning my documents. When I ask them to give me in written this thing they said we cant give you and you can talk to any Vodafone Delhi head office for the same. However at last when Mr. Sudhanshu got ready to return me that cash deposit slip mentioning its cancel they again sent me to Gourav for the same. And when I went downstairs to him for the cancelled slip he said Mr. Sudhanshu will give u that go Upstairs and that was the time when I loss my temperament because it was enough one guy told me to go downstairs and another guy told me to go upstairs to meet the same guy for same thing again and again.I told Mr. Gaurav to call Sudhanshu downstairs and do the formality here only he started talking loudly and even start abusing and threating me. After lots of bad word spoken by him Mr. Sudhanshu came downstairs and he has started the same thing too. He also abused me and threating me to throw out of the Vodafone store. Even Mr. Sudhanshu ran towards me to hit me however crowd stopped him. This can be seen on the CCTV footage and I am sure CCTV must be there as it is mandatory for everyone now. Now, I am feeling very scared and horrified as they all have threaten me badly. If this kind of service Vodafone will provide then that day is not to far when they do anything to their customer when they visit with their problem to Vodafone Store. I am very afraid as they have not given back my documents and which they can use for any illegal activity and can use to take my details. I am writing this mail to get some solution and make you guys know the scenario of your employees. My father also use Vodafone network since the time he has started using phone and I was also customer for Vodafone in the past and thinking to back to the same network again however now I am not sure about Vodafone as it is really not acceptable the kind of experience I got at any condition. I am hoping for a fast response asap otherwise I have to take some further steps to get myself secure.

Myself samuel.syrian. this is bringing to your notice that wrong billing raised for last month. ISD calls were been charged wrongly as i am carrying a corp saver 249 plan which belongs to my company plan. In that it was clearly instructed ISD and net facility is not available. kindly look into this matter seriously. My mobile no. is [protected]. as i am not going to pay the ISD charges.

My number is [protected].. I call *111*6*3# for mobile internet recharge information and Rs 156 recharge was mentioned there for 1024 MB. I did recharge and amount has been credited to my account after deduction of tax inspite of internet recharge and now customer care executives are saying its my fault. I want 156 Rs back or internet pack because i dont want talktime.. I must say Vodafone has pathetic services... No customer satisfaction

Hello Sir I am Vinay Arora, Consumer of Vodafone, a well known Mobile Network Company with Mobile Number [protected]. I am Facing Issue of Low Network from 29-8-13 i tried to contact them as much as i can . filled complaints by dialing 198, by email but they just gaved me silly reasons or assurance everytime even i changed my sim as well when they told me that the old sim might be damaged . but Nothing Happened, one of complaint refference no is [protected] which was filled on 29-8-13, but i didnt get any update on that as well as no reaction on it because of low signals, i am unable to pick and Do calls which results to get a deal out of hand . Please take a look at the issue and try to solve it as soon as possible Loosing Trust in Vodafone, if this remains same i might port my number to any other operator. Thanks Vinay Arora [protected]

My name is Harisudhan V. I have 2 vodafone connection. One is [protected] and the other is [protected]. My wife is using the second number which is [protected]. The complaint is about the number [protected]. On june 28th 2014, around 11:52 pm and 11:54 pm we recieved messages saying that rs 5 and rs 5 total of rs ten has been deducted from the balance. But except for a local msg on 27th june 2014 no other mas was sent. On callng the customer care they said its after 12midnight kindly call in morning. We called today that is sunday june 29 2014. The customer care responded saying that we hv sent international msg to a number twice hence the balance was deducted. But we have not sent any such msg from mobile. We have proof as to there was no delivery report to that number and the msg was not sent by us. Computer experts can check. But there was no help from customer care. They just kept saying u have sent msg. But how can a msg b sent from a mobile number when no msg was typed and sent from that mobile? In this present scenario this is a very serious issue. Then where is the security for the customers. If without the knowledge of customers msgs can b sent and balance deducted then how can we rely on the network services of vodafone. There was no initiative as to understand the seriousness of the complaint and no efforts were taken for tracing the contents of msg and the anonymous nature of this deduction. Hopeless and pathetic service with no safety and security. Its frightening to know that such things can happen like messages are sent without ines knowlegde from their own mobile number. Plz help solve this issue.

sir, My vodafone number ([protected]) outgoing SMS as been blocked for past one month, i just send birthday wish after 12 am, i made many complain to customer care and vodafone care center but no response, pls solve my problem as soon as possible ...

We have asked Vodafone to switch off our Mumbai number since we moved to Bangalore on Feb 25th 2014. After numerous discussions on the phone with so-called 'customer care executives' we are still at a point where the issue has not been resolved. They simply haven't switched off our Mumbai number. We are getting emails and bills from them for no reason and they keep on simply adding the total amount. Finally, frustrated with their horrible service and incompetence, we ended up paying approx. INR 3, 500 so that at least they shut down the number and don't keep on pestering us with emails. This was done in the month of June 2014. Again discussing with the so-called Manager named "Gulshan" I was confirmed that you will not recieve emails from us anymore and you don't need to pay anything more. The reference number provided was: 1 . This conversation happened on Saturday, June 21st 2014. Exactly after one week, on Saturday, June 28th 2014 - we still recieve another bill from Vodafone for more payment now. The two times call attempt we made with a frustrated attitude towards their horrible service - the two people on the line at two different times - Bhakti and Vijay - simply hung up on us without giving us any satisfactory answers. This is the best of all - THEY SIMPLY HUNG UP THE CALL ON US. Vodafone definitely will be getting a legal notice from us as we did ended up recording our conversations and all the emails are anyways there with us.

I posted a request on vodafone.in today morning stating MNP request of 2 connections. I got a call from the executive in the specified time slot, however the executive was very rough in answering to my questions about schemes in postpaid. I told him to give me a call back after 1 hour, he didn't call. I called him again and nobody responded to my call. After repeated calls after 1 hour, the executive on the phone rudely answered as its a 'demo' number we are not supposed to receive calls. I had some important thing to attend so I messaged on the same number and asked them to come after 5 p.m. Nobody called after 5 and I had to call them twice. At around 5:45 somebody picked up and replied in a very casual and unprofessional manner. They said 'aapko kya chaiye'? Didn't expect such a service from VODAFONE. The demo number is [protected]. Please contact me at the earliest, I wish to convert 2 of my numbers into postpay in Vodafone. Please take action against the demo agency for such a behavior, If these issues are not resolved company just loses its customers.

Sorry to inform you but i am fed up of the poor service vodaphone has been provided, my balace as off 27th june 2014 was around 60 rupees, on 28th morning i check its deducted to 4rupees. After speaking at customer care I find that u have activated some services which i didnt download, Please revert my money back else i will shift to some other network and also file a case at customer forum regarding the same for cheating the customers and taking their money. Karan Agarwal, [protected]

Hi! This is Reshmi, user of phone no. [protected] (issued on the name of Prathmesh Rane). I have been a customer of Vodafone since last 3 years almost but I am sorry to inform you that i am highly disappointed with the wrong charges being levied on me for the bill period 25 May 2014 to 24 June 2014. On enquiring with the customer care executive and a senior associate (Vicky) from the team i came to know that I have been levied an extra charge of Rs.1050 which is the capping amount for 2GB data as according to them i have exceeded the 2 GB data and used around 95 MB more (this is as per system record). But i myself checked the data used on 24th june at around 19:30 hours just to ensure i still have enough extra data left for use within the bill cycle and i got the information tht i used only 1995 MB which is lesser than 2 GB also. After that time (from 19:30 hrs to 23:59 hrs) i hardly used mobile internet as i also have a broadband connection at my home, so its not possible that I used extra 95 MB within 4 and half hours for which i have been charged extra Rs.1050. My concern is why am i being levied the extra charges of capping amount Rs 1050 though i didnot use that much data..I am sure about it totally. Please look into the issue and take an action as soon as possible . Regards, Reshmi