Vodafone India Complaints & Reviews

Respected sir, i am Vodafone prepaid customer almost 1 year back i bought my SIM .. now past few days i am faing the n/w fractuation prob when i try to call to someone network is not available in my mobile so i can't able to call to anyone i already registered complaint for this issue just 1 week back complaint no. [protected] without n\w how i can continue with vodafone family .. please give me solution or i peach to port the sim to other n\w --

Hi, My number is [protected] and I am really frustrated with the service of Vodafone. They are working like a thief. In my number they have started the “Vodafone Bollywood” without my request and saying you requested for this service and my 30 rs was deducted from my account. Then I quested to stop this service on 19 May 2014 and asked to refund this amount then they said amount would not be refunded but we are deactivating your service for our end. Around 10 June 2014 again I called to the customer care for the confirmation that my service is deactivated or not then they said yes your service is deactivated at our end. But on 17 June 2014 they AGAIN deducted 30 rs for this service. This is like a hell and irritating to much. I called on 22nd June 14 that why balance has been deducted if I have already request to deactivate this service then they said your service is still active and we are deactivating this service at our end and your amount will be refunded within 4 hours. I waited for 4 hrs but my balance is not refunded then I called to customer care and they are saying it will not be refunded and disconnected the phone which is really embracing and blood boiling situation for me. Money is not the main concern the thing is that the way they are treating with their customer is really pathetic. Now please look into this and refund my amount any how. Thanks [protected]

Hi, I have two no.of vodaphone, one no.is-[protected]& other no.is-[protected], whenever try to call from [protected] to my add-on no.[protected] is not been connected always comes busy, where the line will be free, please make them connected, its happened only with my no.where others calls always comes on that. Thanks Regards Santosh joshi.

Dear Sir, We would like to lodge the complaint against Mr. Nishant who is employed in your service centre in Thakur Village, Kandivli (east) for his arrogant behaviour with us. His mobile number is [protected]. Is this the way your people behave with the customers? We went to get our BLACKBERRY services for which we prepay Rs. 399 every month to keep this service active on our mobile as our total business is on our this service which we avail from your company. When we approached your this service centre first he did something and after that he gave one password Secure 123 and informed us to log in after typing our mobile number [protected] but when it did not work we approached him again. he informed to your main centre and informed us that we be called on our mobile once he receives the reply from the main centre. But he did not call. We had taken his mobile number and we tried to contact him at least 15 times but he did not respond. When we approached him today he lied that we had called on him only once and he could not get our service activated he asked us to get our handset formated with utter arrogance which is not accepted from the employee in the esteemed company like yours. From 10th onward we are not receiving any mails on our handset through balckberry services for which we have already paid.We had also informed him that after changing the password on yahoo we have stopped receiving the mails. Kindly take appropriate action on Mr. Nishant so that in future he can't behave like this with any of the customer by keeping the reputation of your company at stake. We expect the answer within few days with the action taken on him Thanks, With warm regards, BHARAT SHAH [protected]@yahoo.com [protected]

Dear sir, I am staying in Laxminarayan Residency, Pokhran Road No. 2, Thane West (Maharashtra) & holding two Vodafone numbers [protected]/[protected]. Similarly, there are other members in our society & surrounding societies viz. Neelkanth Heights & other buildings. Most of these people are subscriber of Vodafone. The network signal that we are getting in our area, especially in my society, is inadequate. As soon as I enter my building, the signal strength becomes extremely low. I have missed a lot of important calls due to this. Please look into the problem or else we all will be forced to shift to some other network. I'm mentioning my building address for your reference. Awaiting your response eagerly, mail [protected]@yahoo.com Thanks...

Hi, im Rajesh, From morning my vodafone number [protected] was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Everyday i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block?Pls help me soon..

Sir. I sorry to feel.. This two months i recharge nearly 2000 rupees in Internet purpose... But today and yesterday i met more problems about this data back activatin... Morning i recharge 49 dataplan..but i receive only for 250 mb.. Actually you provide 1gb data for oneday.. But i dint receive... I[censored] possible reply regsrding that... I quit my and my family circle vodafone communication will be change to another network

I had purchased a Postpaid number rom Vodafone (Maharashtra and Goa Circle) from Goa. Recently on 24th March 2014 I had migrated from Postpaid to prepaid number of Vodafone and had cleared all my pending bills along with paying an extra Rs. 50 for any charges during the migration period. I was told that I would receive my refund in 45 to 60 days at the address provided. But it has been nearly 3 months and I have not received my refund.
I talked to customer care people they keep on shuffling me from prepaid to post paid customer care and vice versa. I went to Vodafone Store in Hyderabad (as I am currently living there) they said that they cannot help me. I wrote an email to Vodafone care of Maharashtra and was supposed to receive a reply within 48 hrs but have not received any reply from them. I then called up the nodal officer thrice who always says to get back to me after checking some details and never reverts back.
I did not expect Vodafone to be such a hopeless company especially being a multi national. I even plan to write my case on the social media websites.
Really disappointed. Request any help possible.
Abhinay Garg
[protected]

Since last month vodafone has billed me false billing for internet. As i am a privelrge customer with addon card holder for vodafone.internet usage my For my cellphone is done by Airtel network.But vodafone has billed me 1000 rs only for internet witjout any usage.As i have been using this network for last one year.I have never faced the problem As i have not used any internet for vodafone .for the number.Pl take immediate action on the vodafone services fir reversal of internet charges.[protected] My numBer for communication [protected]

Dear sir, I have a Vodafone AP number [protected] and I am currently roaming in Pune. The network signal that we are getting in Pimple Saudagar area, especially in my society at kunal icon road, is inadequate. As soon as I enter my building, the signal strength becomes extremely low. I have missed a lot of important calls due to this. Please look into the problem or else I will be forced to shift to some other network. I'm mentioning my building address for your reference. Rose Rythm Society, Pimple Saudagar, Pune Thanks.

I am a regular customer of Vodafone since years. Earlier I used Prepaid. One of your representatives suggested me postpaid. So I migrated to Postpaid. But now I am facing huge trouble due to those extra charges. I have attached screenshots for the extra charges which are not supposed to be in my bill. 1. As per my plan I am allowed 200 Free local + National SMS. And I have additional Net Pack of Rs 99 which allows me free data usage of 1 GB per month. I haven't exceeded my SMS and Data Free Units. 2. And I am literate enough to not to visit paid content/video on any site. 3. Neither I have any Child at home. I need explanation for all of them as well as refund for them. Thanks, Manpreet

Dear Sir/Ma'am, I have already lodged a complaint to deactivate my number [protected] twice by e-mail (once yesterday and once today) as advised by the Vodafone executives but their is no reply or acknowledgement from your side. I am discontinuing as I am leaving the country for further education. Please look into the matter and do the needful at the earliest. Thanking you in advance. Regards, Priyadarshini

I have been using their no.([protected]) for more than 2 years, I m using corporate plan, but recently my company sent me Doha(Qatar) for project purpose. I will be here for 3 months. I have been chasing them since 7th June for the activation of International Roaming and I also completed their all the formalities like submission of security deposit etc. But now they are telling me that I have to visit personally to Vodafone store with my Identity proof and address proof, now how can I visit to Vodafone store if I am not in India. Apart from this they are taking 2 to 3 days to respond for every mail and mostly their mails are computer generated. Their service is too poor and due to this I am suffering a lot and the biggest problem is that I cannot do any bank transaction because on Internet Banking i had given this no. My current no is +[protected] Name - Aishwary Sharma

Dear sir, I have a vodafone punjab number [protected]. The network signal that i am getting is very inadequate. I have missed a lot of important calls due to this. I am currently roaming in himachal pradesh. Please look into the problen or else i will be forced to shift to some other network. I have added a photo proof showing no service in sim1.

n the month of May3-June2, I got my bill of rs 1757 Rs. Which i checked and fond that I have been charged 1000Rs. extra, as i had an internet plan active during that period. Actually I used 3 data plans in this month, 1)3rdMay-17thMay 2)18thMay-21stMay 3)22nd May-2ndJune. They have charged me 1000Rs extra, saying that my plan was activated on 17th 10:32 PM, and according to there rules i am viable to pay the whole day usage. ON 17th I used 700Mb which was before 10:32 PM and my 1st plan was active. I am appending the messages i received from Vodafone when i activated my internet pack. " Free 1GB Data pack has been deactivated on your number [protected].You will be charged as per your normal tariff rate. Supporting GPRS internet services will remain active.Dial *111 to check [protected]Enjoy 1GB 3G free with this data pack. Usage in between 1024 MB to 1390 MB will get charged @2p/10kb, thereafter you can enjoy unlimited browsing @ 64kbps Data pack has been activated on your number [protected] with a fixed monthly rental of Rs 250. Dial *111 for your account details. All messages received on 17th may 10:32pm. 1st one reperesents deactivating of my previous plan of 250, as on 17th may 10:32 pm. Then activation of another plan at 10:32 pm." I have lodged many complaing to vodafone but none of them care to give me an explanation why i am being charged extra.

Dear sir, Myself k s dolera my cell no [protected] i hv purchaged new mobile nokia lumia 630 on 13th june, with that i hv got an offer of two month internet pack 1gb free.after so many complain at local vodafone office at jamnagar and custemer care of vodafone there is no any solution of my complain till date and not activate internet offer in my mob no.[protected] k s dolera. Also i want to sorry to say that in the staff of vodafone office town hall at jamnagar mr chirag not co-operative with custemer and his behavior is not like custemer supportive. Pls activate immediately my offer and provide custemer supportive staf at jamnagar. Pls call me..because 111 198 [protected] not able to contact from my cellfone. Regards Ks dolera [protected] [protected]

I had transferred my vodafone corporate number to Personal number. 1) I tried to deactivate my corporate caller tune thrice. Vodafone hasnt yet deactivated. Every time it charges me few bucks. Each month I recieve an sms stating your caller tune is activated and in case you want to discontinue pls send sms to x number in X format. When I do the same, I get reply that your's is corporate number caller tune can not be deactivated. I wrote to customer care thrice but in vain 2) I activated 3G services. The plan was not briefed to me properly by customer executive thus leading to extra charges. When I complained the customer care I got the reply that they will come back in some time frame but they don't. This leads to late fee charges blah blah. 3) Then I deactivate my plan. But I reactivated on 4th April and deactivated on 2nd May. I was charged finely 250 Rs for the month of April. I deactivated within a Month but I have been charged again for the month of May. usage 0, charges 250. No one to listen in the company except superficial apologies but no one going to correct the bill.

Sir
im user of vodafone company till 1 year around. im not satisfied wid ur company and ur customer care members because i am using a postpaid number [protected].
your custmercare executive giving me a wrong information about ur 3g plans also they charged me about over usage of internet. When i complaint about that then they misbehaved n ask me to port your number. I will port all my numbers as soon as possible.
thanks with regards
gagan chopra
[protected]
[protected]@gmail.com

complaint regarding connection- [protected] There is written in Vodafone Chart that for 30 days roaming free you have to dial *444*76# I have done the same but still charges are applicable in my number, that I called customer care department they said for roaming free you have to dial *444*72# there is no recharge available of rupees 76. So this is the fault of company not mine why the have displayed wrong amount on Chart. I want my 76 rupees back.

Dear Sir, I saw your bill Dt-10.6.14 which is of Rs.522/-only(attached), then how does your unbilled amount be 15000+ before discounts, this is an impossible difference, which I always asked you to check in my previous mails. According to the bill, my unbilled uses was as under (before Discounts) Calls: Local - Rs. 198.10 for 708min. o[censored]se Night Speak- Rs. 5.10 for 21 mins o[censored]se, STD- Rs. 21.50 for 43 mins o[censored]se, Internet Rs. 14808.34 for 0.98 GB uses Now you have billed for my internet uses of 0.98 GB Rs.14808.34 on what basis, if you calculate it on your standard 10 kb rate (which is your standard rate without discounts) which is 2 paise/10kb the the total amount for my above said uses will be Rs. 2068.76 only, without any discount, this shows you have overbilled my a/c. with some abnormal high rate. Whereas I took a 1GB free pack so upto 1GB there should be no charge at all. Therefore this shows that my total a/c. was overbilled for which I was blackmailed that if I don't pay the outstanding 15000/- (which actually was Rs. 522/-only) my connection will be barred, and which actually got barred. This type o[censored]nfair trade practice is not expected from a co. like 'Vodafone'. Now either justify your billing, or you have to compensate for loss we suffered for the five days of disconnection, for no reason.