Vodafone India Complaints & Reviews

Dear Sir/Mam, I am using HTC Desire 816 and I have recharged my cell no. [protected] with Rs. 650 for 3G mobile Internet on June 15, 2014 at 12:17 AM but my Internet service has not activated yet. I have called customer care executive many time on same night and told my problem. They told me my basic Internet service has not activated and they take request for the same and it will activate within 24 hrs. But it was a false commitment because nobody had taken my request on June 15 night. They also told me, from Vodafone I will receive a call regarding my problem and it will solve. But Sorry to say it was again a false commitment because I did not received any call till now. On June 15 morning at 6:30 AM again when I call 116, then one female executive had taken my request for activation of basic Internet service. Till then every customer care executive did not take my request seriously, I don't know the reason why they do this. Some of the executive was so rude that they don't want to listen what I was trying to say. At least they should listen my problem. Now today is June 16 and time is 08:51 AM, but still my Internet has not activated. From the time of my request has taken, it is more than 24hrs now. Can you Pl. tell me when I will use my Internet? And Pl don't give false commitment. Pl expedite this issue and kindly revert at chetan.[protected]@gmail.com Regards, Chetan Verma [protected]

Dear Sir/Madam, Am using last five years at vodafone network, and am recharged at 199 unlimited internet pack at last week, but net speed is very low at < 2kbs so unable to use net, and i give the complaint at 198 & 111 vodafone customer care but no one response and they cut my call, they give any solution and they did not take my complaint, Its like very poor customer support. my number is: [protected]

pathetic plans, pathetic service, pathetic systems. I have been trying to change my 3G plan on my Vodafone dongle but it just doesn't allow me. It is asking me to keep adding talk time...I added 20, then 20 again and then 100 and I am still not allowed to change my plan. When i dial vodafone customer care, it goes to mumbai center but I am in nagpur. So they gave me a nagpur number which has no option to connect to a real person so that I can tell my issues. In fact they have eliminated the number "2" option which I suppose was to connect with customer care executive. How convenient is to irritate people from small cities. Now every week, i have to waste my two days and definitely lose business, listen to complaints from my customers just because my internet is slow and I can' work properly. I am losing patience and I am losing my business. Not forgetting the pathetic dongle with its pathetic signal which works only when put in one room and in one direction and every 30 mins it disconnects for no apparent reason. There is no way I can find if that is the bad signal or my limit has exhausted because there is no option to check balance online. Vodafone has nicely made the most confusing website where when you see the plans you have no option to recharge and God knows from where a customer will get the idea and that you have to change the URL from vodafone.in to shop.vodafone.in to actually get to recharge option. My sister uses Tata Dongle and never had any issues and so many times because of this pathetic service of vodafone, I had to use her dongle. Unfortunately, she is out of town and I am out of my miind because my internet is so slow that I simply can't work. We have 3 mobile phones working on Vodafone service and this Dongle. May be the regular call service is not that bad but vodafones decision to provide mobile internet on pc definitely looks quite a waste of time. If they can't provide good service, forget good, atleast provide service, its better that I buy other dongle from reliance or Tata. And forgot to mention one thing - if you want to know your balance or want to activate plans when their website is not responding properly, you have to remove the sim and insert into mobile and then activate it. Now I don't understand why they have complicated everything from the device to website to mobile to customer care when it can be done in a simple way. I am repenting the day I brought this headache in the form of a dongle. I strongly warn people planning to purchase one specially if they are living in a small city. They has very less to give for small city dwellers.

HI, I had asked for a tariff change, ie downgrade to the lowest tariff on the 18th or 19th of March. The rep told me that they have a plan which costs Rs.99 and some add on compulsory for Rs.30, so a total of Rs.129 which I agreed to. They wrote back stating that the above plan was not available but something else that comes upto Rs.150 odd was but till date nothing has been done about it. I needed the downgrade, activation of IR and cancellation of data plan w.e.f 21st of March since I was going to be out of India for a few months but I wanted to retain my India number. I was told to send an SMS for deactivating the Rs.250 data plan which I did on 21st March as soon as I was about to leave the country. Till date I have sent several mails to fix the issue, asking them to downgrade to the lowest available plan and cancel the data plan from the date of my request, but I dont seem to get any response. I made my calculations and paid the 1st overcharged bill but they continue to not revise the tariff and overcharge me. I thought of not paying the bill they dont settle th issue, but a 3rd bill has been raised without any resolution to my issues. I wrote to the Nodal officer twice as well as given in their website, but not received any response so far. I am seriously tired of communicating on this issue and not sure how to go about the same. I dont want to me receiving calls from them on the India number and incurring Roaming charges when it was they who have goofed up in the first place. I am hoping that someone who seriously prefers to retain customers is reading this email and gives me a resolution else pls let me know the procedure for porting out [protected] and [protected]. Mind you I will make payment for only the money I owe you and not the one that You have billed me for before I do so.

My number is[protected] .iam using a basic phone and iam being charged for net charges. My post paid plan is 199/ and iam being charged app rs750/a month. I think iam going to consumer court as we'll changing my operator.my service rq no is [protected]. Pl revert back

I have port my number from Vodafone to airtel. I have paid amount which is generated after port. Still In their system showing i didn't pay amount. They also agreed with me. But still they are not resolving it. The store person is telling that it is still in under process to resolve my problem. And my sim card is deactivaed from last 7 days. I cnt call to any person.

I am fed up of slow 2G Internet ... it is the most pathetic thing I have ever seen .. Not reachable at all. I transfered to 3G .. It was smooth till i bought a new phone . It gets finished up in 13 days now . Is this a joke . Like my usage hasn't increased . In fact it has decreased . I don't download movies or any videos or anything. My basic usage is Whatsapp, Facebook and Instagram that too I open it 3 times a day . How the hell does 1000Mb gets used up in 13 days. I am shifting to some other company i[censored] don't solve my problem. I went to your Vodafone care centre and the advice given to me was shift back to 2G unlimited 199. I did so and now i regret it . Pictures sent to me via whatsapp take ages to download. I have been vodafone customer since last 5 years .

Dear Sir, My name is Jigar G Shah, I am from Mumbai. I am using vodafone service since more than 10 years. This is first time i experience very rude behaviour from Customer executive Pushpendra rathod. which has hurt me a lot and put me for thought why i am continue with such service provider. I asked him that why company is offering different rates for 3g services to selcted numbers? I asked for the reason for same. i got very arrogant reply and he was not even trasferring call to his seniors. I requesed him for several hours. Even he was not ready to lodge complain. Thanks & Regards, Jigar G Shah

Dear Sir, I used ([protected]) Vodafone Sim Since 1 year with same plan, but recently your changed the previous plan without intimation. As per previous plan I used my sim but i received present plan (I think its working previous plan after received bill i was shocked). Please change my plan and process the bill as per previous plan. If your not consider my request i am not able to use your network.. Please consider above the same and do the needful action as soon as possible Dear Sir, My current Plan is NC_DL_MV_Alankit99 and without any intimation Vodafone people has changed my current Plan to ST_CR_MV_E_Talk_99 which is totally illegal as my billing cycle starts from 25th March to 24th April Midnight. Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 25th March My Billing Cycle should be from 25th March to 24th April Midnight. So I requested many times with Vodafone customer care executives to change my plan into my previous plan which is NC_DL_MV_Alankit99 & I also requested them to discount the extra amount which was charged to me. After many repeated calls they changed my account into NC_DL_MV_Alankit99, but they didn’t discount the extra amount which was charged to my account unnecessarily and without my knowledge. What I want is the same plan and the extra amount to be discounted from my account. If this is the way Vodafone treats its customer then you can understand how ethical they would be at service... So, I hereby request to kindly take initiative and do the needful.

iam syed my mob no is [protected] vodafone has charge me extra 150 rs every time i call vodafone they have no answer . from last 15 day iam following up.know iam moving to other network . so they told me to pay extra 200 rs again . i paid 200 rs on 14-06-14 i hope its all clear know i can can move to other network . syed

Dear Team
I have recharged my vodafone mobile no [protected] online using the HDFC Debit Card on 12 June 2014. The amount of Rs.205 was deducted from my account but recharge was not done and neither the transaction no [protected] was canceled or the amount was refund.
Request you to please help for the same

Sunil Kumar Maharia
[protected]

Dear Vodafone care I would like to share the poor service experienced with vodafone. I am using vodafone for more than 4 years. I had a complaint related to not activation of 3G package offer which i got after purchasing of new mobile phone (Nokia Lumia 630), the offer is 1 GB 3G data/ month for 2 month. First i tried to log complaint through vodafone customer care, but they did not responded well and advice me to communicate with the Vodafone store. I went to vodafone store (GANGTOK) to log complaint (Service registration no. [protected]) on dated 05.06.14. and they assured me that problem will be sort out within 2 working days. Problem is not resolved till date neither got any reply from vadafone. I have taken follow up for several time to Vodafone customer care, but received unexpected reply and the problem is still unsolved. This kind of poor service not expected form service provider like Vodafone, atleast they should reply. If i dont deserve the offer than let me know with the reason. Waiting for possitive and promt reply. regards Joydeep Debnath Sun Pharma Laboratories Ltd. sikkim Contact: [protected] email: [protected]@yahoo.co.in

I have mobile connection with Vodafone ([protected]) for the last seven years but the company treats youpathetic for your loyalty. I had an issue with my February month bill (whichwas due on 15.03.2014) where I got a bill of 5084 Rs bill from them. I was shocked to see thatamount and I called up Vodafone customer service, wherethey told me that I was charged so much amount for over usage of my data plan.According to them I had consumed 1400MB over and above my Internetbenefit plan. I explained them that I had called during myprevious billing cycle and requested to be upgraded to 5GB plan. There wasa misunderstanding and the plan was never activated. According to Vodafone, I was supposed to activate the plan bygoing online or sending them an activation text. I refused to pay such a hugeamount as found that totally unfair. After a few days I got a callfrom a Retention team stating that as goodwill of gesture, they canreverse 1400 Rs amount. At that momentI declined the offer, considering I still had to pay 3600, which is too muchfor me to pay. Later on I called the Vodafone care service and asked them to disconnect my number, as Iwas getting very huge bills from them, they transferred me to Retention Team, where they asked me the reason todisconnect the number and I explained them the above scenario. They toldme to pay 3000 Rs and they assured methat they will reverse remaining 2000 Rs based on goodwill gesture and customer loyalty and I should notdisconnect this number. During this time I accepted their offer and made apayment of 3000 the very next day. They had also assured me that my servicewill be disconnected due to this issue. This was during the month of April, after that I had a journey of hellwith Vodafone. My outgoing services used to get deactivatedin every two days due to the amount showing pending in my last cycle, I had tocall every time and speak to representative, who would give me the same stupidreason for my deactivation for my account, without even looking my account. Ihad to explain each and every advisor about the issue andthen they used to reactivate my service stating that the reversal has beensubmitted and it would take time to reflect in my bill. Imagine the frustrationthat I might have gone through every time these guys disconnected my servicewithout any prior notice. I had to call atleast 50 times for this issue and each time I called they assured methat reversal has been done. Few days back when I called again, since myservices were disconnected for no god dam reason. I spoke to relationship advisor named Chandraprakash, who was very rude and mentioned that the reversal will not bedone and I can go ahead and disconnect my Number! When I told him that I hadseveral calls with Retention Team and they had confirmed my reversal he refusedto comment on that and was extremely rude and arrogant. If they never wanted toreverse the amount, why was it offered in first place? I want to know on whatbasis I got a confirmation calls from everyone I spoke from Retention team thatthe payment has been reversed. Why was imisguided? This is a pure example of misguidance and lack of customer servicefrom Vodafone, who claims to be the number one service provider. Everyone Icalled jus wanted to wrap the call and get rid of the client. Nobody wasbothered to own the issue andhelp me. This show where u guys stand! I want my reversal updated and also alllate payment and reactivation charges that you guys have charged. I need a compensationfor how was treated by your company

I have mobile connection with Vodafone for the last seven years but the company treats you pathetic for your loyalty. I had an issue with my February month bill (which was due on 15.03.2014) where I got a bill of 5084 Rs bill from them. I was shocked to see that amount and I called up Vodafone customer service, where they told me that I was charged so much amount for over usage of my data plan. According to them I had consumed 1400MB over and above my Internet benefit plan. I explained them that I had called during my previous billing cycle and requested to be upgraded to 5GB plan. There was a misunderstanding and the plan was never activated. According to Vodafone, I was supposed to activate the plan by going online or sending them an activation text. I refused to pay such a huge amount as found that totally unfair. After a few days I got a call from a Retention team stating that as a goodwill of gesture, they can reverse 1400 Rs amount. At that moment I declined the offer, considering I still had to pay 3600, which is too much for me to pay. Later on I called the Vodafone care service and asked them to disconnect my number, as I was getting very huge bills from them, they transfered me to Retention Team, where they asked me the reason to disconnect the number and I explained them the above scenario. They told me to pay 3000 Rs and they assured me that they will reverse remaining 2000 Rs based on goodwill gesture and customer loyalty and I should not disconnect this number. During this time I accepted their offer and made a payment of 3000 the very next day. They had also assured me that my service will be disconnected due to this issue. this was during the month of April, after that I had a journey of hell with Vodafone. My outgoing services used to get deactivated in every two days due to the amount showing pending in my last cycle, I had to call every time and speak to representative, who would give me the same stupid reason for my deactivation for my account, without even looking my account. I has to explain each and every advisor about the issue an then they used to reactivate my service stating that the reversal has been submitted and it would take time to reflect in my bill. Imagine the frustration that I might have gone through every time these guys disconnected my service without any prior notice. I has to call atleast 50 time for this issue and each time I called they assured me that reversal has been done. Few days back when I called again, since my services were disconnected for no god dam reason. I spoke to relationship advisor named Chandraprakash, who was very rude and mentioned that the reversal will not be done and I can go ahead and disconnect my Number! When I told him that I had several calls with Retention Team and they had confirmed my reversal he refused to comment on that and was extremely rude and arrogant. If they never wanted to reverse the amount, why was it offered in first place? I want to know on what basis I got a confirmation calls from everyone I spoke from Retention team that the payment has been reversed. Why was i misguided? This is a pure example of misguidance and lack of customer serive from Vodafone, who claims to be the number one service provider. Everyone I called jus wanted to wrap the call and get rid of the client. Nobody was bothered to own the issue and help me.This show where u guys stand! I want my reversal updated and also all late payment and reactivation charges that you guys have charged. I need a compenstaion for how was treated by your company

WHY should Vodafone Prepaid customers be fleeced and forced to pay Rs 200/- extra for m-pesa services. I do my recharges and payments online through netbanking. I was forced to subscribe to m-pesa on 01/04/2014 and Rs 200/- knocked out of me saying it was a compulsion when I was opting for conversion from post-paid to pre-paid conversion of my SIM. Incidentally, my number got ported to Reliance network (which is another bloody charlatan network) and I demanded the Rs 200/- back on 12/04/2014. Till today, I have not got the promised Rs 100/- out of the Rs 200/- back. Vodafone sucks such free-fund money from lakhs o[censored]nsuspecting customers. Buyer beware and fight back.

Dear sir, I am a postpaid vodafone customer, no. is [protected]. I have received the bill for last month inclusive of downloading charges separately though i have already subscribed to 2g limited plan of Rs.95/month for 650 mb which is never utilized fully. i have been charged to Rs. 100/- for downloading charges which is unacceptable. Pl. look into this matter and remove this extra charges. -kenneth

Dear sir, I am a postpaid vodafone customer, no. is [protected]. I have received the bill for last month inclusive of downloading charges separately though i have already subscribed to 2g limited plan of Rs.95/month for 650 mb which is never utilized fully. i have been charged to Rs. 100/- for downloading charges which is unacceptable. Pl. look into this matter and remove this extra charges. -kenneth

hello sir, 3g signal is not present in our area.Though our area is the main area in suryapet. i couldnt find 3g signal till now.even airtel 3g, idea 3g signal is good but not vodafone. I request the higher authourities of vodafone to check and solve the problem as soon as possible.Please send your technical operator to check the signal strength.My vodafone number:[protected] ADRESS: Dasari Mohan Kumar, 1-4-187, K.K road, City:SURYAPET Dist:Nalgonda State:TELANGANA

I was on the VG_CORP_IT_99 plan. As per the TRAI rules, my plan was changed to VG_IT_GOLDPLAN by Vodafone effective 1st May 2014. I had activated the Roam Like Home service on my number from January 2014. When i received the sms from Vodafone regarding change in plan, I called up customer care and confirmed if my Roam Like Home was still active and they confirmed it was. However, my bill dated 1st Jun 2014 shows that I have been charged for Roaming calls. Customer Care now confirmed that Roam like Home has been discontinued. I am supposed to get 200 minutes free, however, only 46 minutes free have been credited when I was in Home Circle. I will not pay this bill, until this issue is resolved and I get a waiver for the additional charges. Service should not be discontinued without prior intimation and then charge additionally for the same.

Hi, I purchased Vodafone prepaid number [protected] from sector -35 Chandigarh Vodafone Store. I had submitted all relevant documents at that time and deposited the requisite charges as well. The person told me that the number will be activated in 4-6 hrs. However, it is almost 10 days now but my number has not been activated. Yesterday I received a promotional call from vodafone on my alternate number [protected](airtel) to convince me that i should switch over to vodafone. I found it really ridiculous and i told her my experience with vodafone and requested her to update the status of my aforesaid vodafone number. I was informed that request for activation of the aforesaid number has not been placed at the vodafone store end and I should revisit the same store all over again. (I am out of station now) If this is the kind of services vodafone is offering, I regret to say that it is shameful, grossly negligent, unprofessional and ridiculous. How can vodafone keep on employing such negligent and unprofessiional employees? I am sure never ever in future I will go to vodafone.