Vodafone India Complaints & Reviews

Hi! This is Rini Roy, user of phone no. [protected] (issued on the name of Prathmesh Rane). I have been a customer of Vodafone since last 3 years almost but I am sorry to inform you that i am highly disappointed with the wrong charges being levied on me for the bill period 25 May 2014 to 24 June 2014. On enquiring with the customer care executive and a senior associate (Vicky) from the team i came to know that I have been levied an extra charge of Rs.1050 which is the capping amount for 2GB data as according to them i have exceeded the 2 GB data and used around 95 MB more (this is as per system record). But i myself checked the data used on 24th june at around 19:30 hours just to ensure i still have enough extra data left for use within the bill cycle and i got the information tht i used only 1995 MB which is lesser than 2 GB also. After that time (from 19:30 hrs to 23:59 hrs) i hardly used mobile internet as i also have a broadband connection at my home, so its not possible that I used extra 95 MB within 4 and half hours for which i have been charged extra Rs.1050. My concern is why am i being levied the extra charges of capping amount Rs 1050 though i didnot use that much data..I am sure about it totally. Please look into the issue and take an action as soon as possible . Regards, Rini.

My mobile [protected]. I am Vodafone postpaid mobile customer for more than 6 years. Recent few months I'm facing my 2G Gprs is downloading about 5KB speed, which is very slow/ or sometimes timing out. Despite raising complaints multiple times it's not addressed. Or the customer service not even contacting about the issue/ resolution. But the complaint is getting closed on the last day. This doesn't look fair for vodafone to disappoint a long term customer. Request you to address the issue ASAP. Thanks.

I, CHANDER PARKASH KATHURIA, Resident in Delhi. My Post paid Number is [protected]. I want to change from Post paid Connection to Pre paid connection. I have faced very heavy wrongly charges problem in last two bills. First Bill is Rs 1500/- and 2nd Bill is Rs. 1056/-. I do the compaint in Vodafone Centre but no reply of my complaint. There is no reply from the Vodafone then I do the payment of Rs 1500/- of my first bill through on-line. But now 2nd time again wrongly charges include in my bill. I write a complaint letter to Vodafone Centre but no reply from Vodafone Zone. So I discontinue from Post paid connection. Please request that you convert from Post paid to Pre paid connection of my mobile no [protected]. It's very urgent so i can not face any problem Please do the needful Thanks Chander Parkash Kathuria

I have changed my plan from Rs 249 pm to Rs 199pm on 24th of may to be effected in the bill for June 2-14 nut i find the change has not been effected I got bill at the old rate of Rs 249 pm - I got the change done in Kukkatpally stores Hyderabd
c.voshwanathan C 501 Pranit Happy homes srinivasa colony Kukkatpally Hyderabaed

I have offerd for the vodafone postpaid conncetion 10 days back i was in the docomo the vodafone seles rep as called me and she told that my is offerd for 199 rc of the postpaid connto get the V2V 10pis voda to others is 30pis per min and the STD is 40pise per min ans monthy 12hrs is free for local and dily 100 sms is free, this the offer was offerd to me before activeting the sim, i was confromed many times with sales agent about the offer by calling her, and one if the guy came to home to collect the doc even he side the same offer, but after the activation of the sim my offer is chenged by giving the v2v 30p others 40p std 50p monthly 200 sms free is the way the vodafone do s the bussiness i was fedup on it, ill called to customer care to reise a complent o the issue which as apen to me but no one are helping me in the case . ill called meny time i was spoken with the team led called mis chethana of the operations of the banglore custmore care branch in belendhur office she was promised me stating that she will going to activite the offer but she dint do any thing on the complent she givn the fake promis to the customer and the her manager also was spoken with me even he was promised the same thing even that is fake, this the customer care people r doing it, i doent bother of allthose things ill do soming for it if i dont get my offer which is offered to me . im going mack it big issue on this by sending the mail to all corparets, i have recoreded the voice convesation of the sales agent ill going publish this to mediea also, shame on the network thu is it the way the vodafone wants to do the businees . this is not good .u people are cheating the cusomers to get the business . i want tis problem to be resolved in the span ot time . r ill make it soming over on it ... Guru Raj [protected]

Dear sir, My pre paid number [protected] in which International Roaming 673 activated on 22.06.2014 valid for ten days. as per the conformation message received on 22.06.2014 by 14.51 hrs from vodafone that my pack will be activated within 4 hrs, all the in coming and outgoing calls will be charged Rs.30/min, SMS outgoing Rs. 15/min.I left India on 23rd June, but when i reached Japan, the 673 pack was not activated the normal call charges of Rs.70/min for both incoming and outgoing and Rs.30/ SMS, Once i got the conformation message when i was in India that, my 673 pack will be activated within 4 hrs, then why the pack is not activated, if the requested pack is not activated within 4 hrs, why the service provider didnt inform that the pack is not activated. Right now I am in Japan and facing huge problem for not getting connected with my family, and even i cant recharge my telephone from Japan, This type of service provided by you invited me and my family lots of mental tension and stress on both the sides. Could you able to clarify the issue at the earliest, or else i dont have any other option left with me except to knock the door of consumer forum. If i didnt get proper and positive response within 5 days time, i may be bound to file a case in the consumer court for giving me and my family the extreme mental stress.

I am quite annoyed with Vodafone. I wanted 3G Data Plan to be activated and they have just done nothing about it. From past 3 days I have been calling Vodafone and they are coming up with silly answers. I am not very happy with Girish L and Naziya Raichur. They are very incompetent in their skills and I must tell Vodafone, if you see my message, please take care of these CSRs otherwise you can lose many premium customers.

Its been ages since I have an issue with my 3g Internet services and now my level of frustration has reached its limit and forcing me take this step

I have paid number of time for the 3g connection however the services provided are still running on 2g, for this I have been complaining almost 5 times a day on a daily basis however the customer support is just so annoying, they don't even boather to attend the calls properly, half an hour call hold. .

I wish I could have tought them a hard lesson however due to lake of resources i am taking support of this forum.

Request someone to help me here.

Thanks
Jasveen

Respected sir/madam, My Name is Mohammed Ummer and using vodafone num [protected] from many year but I spooked to one of your associate "Mohammed Maaz" who didn't gave correct information as well as blocked my sim with out my intemation. The sim num is[protected] and mobile num is [protected]. So plz check n do greedful to me and take the action on your associative Mohammed maaz.

In last bill you have charged isd charges in stead of local charges again u have charged isd charges instead of local charges.
I say that i speak throguh delhi person instead of isd person.
You can not believe that customer is saying truly.
You say that customer is saying false.
It's true i spoke to delhi person instead of isd person.
U have wrongly isd charges charged instead of local charges apply.
Please relieve my charges and then i can pay the amount
I can not your amount of bill.
I can pay amount only rs. 300/- only rent and other service tax etc charges
Thanks
Chander parkash

DEAR SIR / MADAM i suuny taneja owner of mobile no. [protected] request you to update my payment of Rs. 1400 vide Reciept no. 73663 dated 8/5/2014. all my services are barred right now due to non-updation of above mentioned payment, kindly update my account as soon as possible so that i can use un inturrupted mobile services of vodaphone. i am also attaching the scanned copy of the reciept with this mail. looking forward to hear from you soon with regards Sunny

I got a post paid number from Vodafone last year. In November 2013, i settled the Full & Final payment and asked them to deactivate the account. After 7 months, they are contacting me saying that i have not paid the bills and I need to settle the account. They are continuously harassing me for no fault of mine and are asking me to pay up. I have written to the authorities in Vodafone but no one responded back. Its just the call centre execs who keep calling me and harassing me.

My phone no.:[protected] E-mail:vsingla.[protected]@gmail.com 1.Despite of paying the bill i don't receive payment receipt on my mail 2.i am used to pay bill within time limit but every time there is a late payment which i have to pay So pls resolve my problem as soon as possible.

Hi
On March 30, 2014 i requested to change my bill plan. My request number is [protected]. The customer care executive claimed that the new bill plan will be activated in the month of May. I agreed upon it. Additionally, earlier i was getting my bill by post but the company without my prior permission activated the online bill request on an unidentified and incorrect email address (which i got to know in June). I havent been receiving any bills since 6 months. Still i was paying my bills by checking my bill through different sources.

In May, i was waiting for my new bill plan. I waited the whole month and i never got any bill (by post or mail). In June i got a call that my bill was pending and when i inquired about the pending amount, it was the still my previous bill plan amount. When i demanded an explaination, the failed to answer my questions. However, on forcing they revealed that for my request number [protected] they had got the reply that this bill plan cannot be changed.

I was not informed about this. Vodafone is a company which is just concerned about their bills. I[censored] call them for services they wont even pick calls and if you call them home for collecting the cash they will be standing on your gate within 20 minutes.

Moreover, i havent even used the number since almost 1.5 months and they are saying that you are continously using the number. They are cheaters and fraud.

Please help.
I will pay the bill for only the amount i requested to change in March. Its their mistake that they didnt inform.

I recharged 17 rupees of net pack. i get 75mb but after 5 mint end of data. and also deduct other balance in my account. i think around 20 rupees so i called on costumer care but they don't solve my problem. so please accept my request. Please return my balance. Rajiv Kumar [protected]

Outgoing SMS from my number [protected] got blocked from 24th June 2014 without any prior notice. When contacted customer care they say that it cannot be revoked it is blocked by TRAI. Have just sent forward messages to friends and relatives. Help me to solve this issue.

sir
i am a vodafone user of bihar
my sim no is [protected] i am prepaid customer of vodafone bihar
i recharged a international calling pack on 17/06/2014 which charges for call on saudi arabia is 6.99 ₹ /mint.. bt still itz does not work
i have called their cc mny times but they asking for much time and avoidng

i need to register my complain against Vodafone..i am a doctor and i was using Vodafone Haryana no. [protected] till now i was to relocate to Bangalore recently n reached here yesterday that is 23 June 2014. Before that i recharged my phone with Rs82 which gives roaming free for one month and as i landed here i changed my phone network settings to manual network selection and registered on Vodafone but still my balance is being cut on roaming charges n neither are my 82Rs refunded back..i talked to your customer care representative Ms Chetna n she said your system is reading my network as Airtel and that Vodafone cant help me with anything..even if i have registered on Vodafone..further Ms Chetna stated that neither my 82Rs will be refunded back nor the money which has been deducted wrongly..so basically this is another way of cheating people because first you recharge then Vodafone does not provide service and refuses to refund the money back..i m feeling so much cheated..as soon as possible i m going to switch my no to some other network and drag Vodafone to consumer court..i am very highly disappointed with the behaviour of your customer care and cheating people by taking money for the services which are not being provided

Dear Sir,
iam not satisfy with your Internet Network
Coverage n Data Packs...Hence, i thought to move to Airtel...then i have started
to send SMS to 1900 for Porting...
but, iam not able to send only for 1900... "message Could not sent" is showing...tried 10 time...
by speking to Custmer care for solution...they keep giving non sense / irrilavent solutions: -

1.i did not recharged...

Hi,
This is 3rd time happened with me, Vodafone deduct more than 60Rs. from my Account balance.Since last month, I started getting messages regarding unauthorised deductions o[censored]nwanted Services.
I called up several times but Customer Care Team deny to launch my complaint and they are really useless.

Please refer attached for the same.

Please do the needful.

Many Thank...
Sumedh Dange
Vodafone No.[protected]

Ph : [protected]