Vodafone India Complaints & Reviews

Dear Sir/Madam,

After several request to the company vodafone PEOPLE or to the company persons obsulutly no responce
regarding our quaries.No reply to mail to retention manager sp road.Regarding billing problems.

We are facing problem of payment procedure.TAKEN 10 CONNECTIONS but waste of our time being behind them.

pls call on [protected] for further clarification.

for EXCELANT TECHNOLOGIES,

VSR SRINVIASA CHARY.

I ported my mobile number [protected] idea to vodafone. Vodafone sales team informed me that I will get 2gb 2g data pack with E connect 375 plan. But vodafone charged Rs. 1774 after 2gb data usage. I called to 198, nodel officer, appellate officer but everyone denied for waiver even I have an email as a written proof, that mail I have received from Vodafone corporate care and in this mail clearly mentioned that I was using 2gb 2 g unlimited data pack. I provided this mail to vodafone but they don't want to give waiver. If vodafone will not post waiver on my mobile number [protected] I will stop using my both vodafone number [protected] and [protected].

Hi I am a Vodafone coustmer from many years, I have a postpaid plan which gives me 1 GB data usage every month. On the 23 May I got a message that 80 percent of my data limit has been reached and on 29 May I got the message that my data limit is finished, I stopped using data after that. In my itemized bill I have noticed that I have been charged for the data from the 24 of May till the 29 may, this should not have been the case as on 29 may I got the message that my limit is finished. I tried calling vodafone coustmer care and even mailed them, but they say that the my data actually got finished on 23 May. But I think sending wrong messages about the usage is actually not fair. When my limit finished on 23 May why did I get the message for 80 percent limit on that day and I get the message of data finished 6 days later. I think spreading such misleading information should not be tolerated at all. Thanks Prabhjot Singh +91 [protected]

Sir, Previously I am vodafone post paid customer, as a security deposit i paid Rs. 300, 2 months back I ported to Airtel, at that time vodafone said they will refund my security deposit. But till now there is no response from their side. Airtel said there is no pending bills for porting process, so for smooth process last month bill paid by myself only, Bill generated on 16th, I paid on 16th and sim migrated on 18th.

i am using vodafone mobile service and i am a reguler bill payer... still it has disconnected all my services including incoming calls and send me an email stating below: Your Credit limit is Rs. 1900 and your current usage (billed + unbilled) is Rs. 2486 (approx.). We request you to please make an interim payment of Rs. 2486 to enjoy uninterrupted services. Now i dont understand this unbilled amount...please resolve my problem and start my all services.

Hi, My name is Raj n vodafone postpaid number is [protected] / . I requested to put my numbe rin safe custody for 2 months from 6th April to 6th of June . Vodafone kept on sending me BILLS . I tried resolving issue by repeatedly sending mails n calls to customer care (PATHETIC customer care, took 10-15 mins to respond) . No help . Now when I have requested for re-activation, VODAFONE CHEATER is not doing, and asking to repay first My advice - NEVER EVER go for vodafone, else keep repenting later . VODAFONE FRAUD, WORST service by VODAFONE, MONEY THEFT by Vodafone Raj [protected]

Hi my name is Rahul S Nair having Vodafone no- [protected] on last 6years. I’m very upset by Vodafone Company, because I had a complaint to Vodafone in last May regarding my network issues at home location (Trivandrum, Konniyoor). It’s been more than 1 month since I am following up on the complaint but no one had been able to reply back to me. Whenever I call to them they say the tower in your area is under maintenance and will take time. There is more than 50customers facing the same problem but Vodafone still silent. They are trying to make customers fool. Pathetic service. They are just looting the customers as there is no one to question them. We need a solution for this issue.

I am Arpit Jaiswal and was a student at JIIT noida till 2 June 2014. I have completed my graduation, so I have to relocate from Delhi for my job. Therefore, I went for my vodafone number portability from postpaid to prepaid on[protected], as it was useless to keep postpaid number in roaming region. I gave my sim to vodafone store (Shop No 42, Gaur Gravity Mall, Gaur Green City, Indrapuram, Ghaziabad-201010) and they gave me new sim and completed all tha formalities and they said that it will be activated within 3 days. But its been more than 20 days, it is not yet activated. I have to receive important calls regarding my job location and date.
I have called atleast 7-8 times to vodafone care and mailed them atleast 10-11 times, they keep me wait for mintues and at the end they ask me for wait 2 more days, its beyond the limit. My career is on stake.

service request number [protected]
Interaction number is[protected]

ThankYou
Arpit Jaiswal
[protected]

vodafone had offered me an offers if i had changed my prepaid mob.num to postpaid. so, i have changed my [protected] mob.num to vodafone postpaid. later after using the sim i had got a huge bill, i had met the store and he said that there r no pffers activated to my num which they had said. now they are forcing me to pay that huge bill.

hello sir...since last two months ..[protected] the number from vodafone haryana is bothering me by sending watsapp msgs and sometime texting too..i just wanted to know who is he/she...just the registered owners name of this number...plz sir help me out...i tried calling to coustmer care so many times...but no results...plz do the needful thanks

Dear Team Vodafone, Since past 4-5 days i am suffering a lot due to sudden dis-connection of out-going facility on my cell no:[protected]. I am even struggling a lot with your vodafone customer care, wrote mails to :on corporatecare.[protected]@vodafone.com & [protected]@ymail.com & am also trying to talk on phone but there is no positive response nor anyone is giving me the evidence that who asked or gave a request to close the connection. Someone from your team told me that it is being closed as per corporate policy (i.e: earlier my connection was from welspun corp, anjar & then i got it changed to piramal glass, vadodara). But i even confirmed from welspun HR at Anjar regarding any request being sent for dis-continuing the said number & they told (Mr.Naresh Ranka, DGM-WIL HR) that no such request is being sent from here & it is just a fake statement. Request you all to kindly take-up this matter seriously & resolve the same immediately as i am not able to communicate with anyone since last 4-5 days & this connection is also in the corporate plan of piramal glass. Vinod Makhecha (+[protected]

I am an user of Vodafone Postpaid for last 6-7 months. I have a 1GB 3g plan (after 1GB, unlimited 2g) I was charged Rs 49 for downloading some wapvilla(doesn't know what was that). When I called customer care, they told me that I have accessed chargeable sites but when I asked what are the list of chargeable sites, she didn't told me anything. Please help me. Thanks

I changed my mobile plan to Advantage 1299 in April 2014. When we received the Bill in the month of May then they had charged Rs.1299 and also charged us for data usage at their usual rate. We immediately stopped using the data and complained to Vodafone. They came back to us after 3-4 days and reversed the charges. I asked them to send me complete details of the data package that we have and they have sent us the details. When the new Bill comes in the month of June (current) then the mistake has been repeated and I feel that this is deliberate as their system is definitely not manual and therefore error cannot be repeated if corrected once. They have charges us Rs.1299 and also separately for Data usage. When pointed out they have not reversed it and instead sent me a mail that they will revert in 7 working days. IN the mean time the last date of payment is close. I have following complaints against Vodafone: 1. Every time I send a mail to them they tell us that they will revert in 2 working days. Why should they not attend to it immediately? 2. When you try calling them then one never gets a satisfactory reply and there is no record of the discussion. So no point in calling them. 3. How can they do wrong billing in the first place with all the automated and computerised system in place? 4. How can the mistake be repeated if it has been brought to their notice, acknowledged and corrected by them? 5. Why should they take 7 days to revert for a repeat mistake? 6. We did not use the data package for 3- 4 days. Vodafone has refused to compensate us for that. Why should they not be penalised for this? 7. We had to undergo lot of mental agony and are still undergoing mental agony due to wrong billing. Vodafone should compensate us for the same. 8. Quality of Vodafone network is very poor. I have complained on their website. No response on that. We are hardly able to use pur mobile phone while in office. 9. Overall, Vodafone has shown complete apathy to me as a customer.

Hi, At the time of taking a new post paid connection, I was informed by Vodafone store executive about a gift scheme which can be redeemed post my 1st, 2nd and/or month billing. Its been almost 8 months I have been using this number, and made around 4 rounds to Vodafone store for redeeming the same. During my 4th visit, my registration was done by its executive in the store, vide registration number 6043, and I was told that gift would be received in 15 days at door steps. It is over 40 days now, and I have no clue about the gift. When I check with Vodafone Store, they say this is with CISPL. Contacting CISPL is more frustrating than contacting Vodafone custermer service. Their executives are always busy and in around 5 seconds, the call gets disconnected. Should I wait for any response or shall I assume that I was cheated by Vodafone!! This is the last attempt I am making by posting here. Thanks D Prabhakar Rao [protected]

Hi Team, My balance was deducted on 5 June 2014 of approx Rs.150 that should be refunded. 1. My phone was switched off during my visit to Nepal (only border for half an hour). 2. I have never requested to activate International roaming. 3. As per my knowledge other Vodafone users do not get charged for international roaming in that region of Nepal. 4. All this was communicated to Customer Care (Niranjan) on 5 June and he assured me to escalate this however I have never heard back. This needs to be resolved ASAP.

It is bring to your kind notice that i was using a vodafone prepaid number [protected] from the last 4 or 5 years but a month back i raised a request to convert this number into postpaid corporate number. so, for this one of your executive Prakash visited my home for collecting the document but after some day one of your executive called me and said that your verification is in negative list because as per report you are Tenant but the fact is that my family is living in this area from the last 120 years and then he said that no one was present at home during the visit of executive but i am living in joint family and again it is not possible that no one was not present at home, my brother and my mother always stay at home and actually your executive didn't visit my home or office for verification. Now, the problem is that my outgoing calls has been stopped due to all miscommunication and i am facing very major problem due to that.

mera naam rajinder hai mai c -407, 25 yard j.j colony uprokth pate par rehta hu. mai kafi samay sae vodafone prepaid use kar raha hu. mainae apkae sabhi bill samay sae jama karay hai.mera phone miss hone sae muje rajouri garden store executive nae postpaid connection diya or kaha tin mahinae baad prepaid ho jayega.lekin muge itna presaan hatasment kiya hai mai byaan nahi kar sakta muge 3, mahinae sae chakkar lagwa rahe hae or miss guide karkae bewkoof bana rahe hai . mai to bhavisay mai kabhi vodafone no nahi lunga. yaha na koi sunwai hai .executive khali bedkar time paas kartae hae customer bechara sirf intzaar karta hai mera no. prepaid jald jald kiya jay.ek baar rajouri store par checking inspector bheja jay apko pata chal jayega yaha customer executive kitna cutomer ko unjustified baat karkae unko hatashment kartae hai. mera no prepai kiya jau or rajouri voda fone store par costomer executive kae khilaa[censored]chit kraywahi ki jay.meri complaint par gor kiya jay

Hi All

Trust you are doing good, despite knowing the fact that your users are not good by associating with you.I am one of the regular customer of vodafone since more then a year & i believe it was one of the utmost wanted service provider company, but it was my myth reason since last couple of weeks, there is unwanted deduction of my account balance each time, however i have been assured by the customer cares ( sachin shukla, Satyendra, Zubair) that i will be credited within 24 hours with the deducted amount, but awaiting for the balance since last 2 weeks, the same has been happened again on this Sunday i.e 15th June, 14.SO I am feeling helpless with your customer complaint zone.

Hope to hear soon from this forum, since i am fed up with the customer care no.

My NO - [protected]
Mail ID - [protected]@gmail.com

We have already taken 8 CUG mobile connections from your firm since last five years. Now a days the monthly bills are not informed in due course. Hence we are not in a position to make payment in time. Now the date is 17th. This month bill is not received so far. The due date is 19th. If You are feel that plenty of connections are at your end, we will take action to change the provider. This is for your information please. Our company's addrfess is below.

ARDESHIR B. CURSETJEE & SONS LIMITED,
XXIV/1567, SUBRAMANIAN ROAD,
WILLINGDON ISLAND,
COCHIN- 682 003.


Our Mobile Numbers are:
1. [protected] (2) [protected] (3) [protected] (4) [protected] (5) [protected] (6) [protected]
(7) [protected] (8) [protected]

On 4thApril I called Vodafone to activate my 3G plan, and deactivate blackberry plan. I was told, As my billing cycle is 3rd to 2nd, so, the BB plan has already been activated, and will be charged for full month, even If I deactivate. So I was suggested that, I use this plan for the month, and on 1st or 2nd get the change done. On 1st june I raised a request to activate my 3G plan and deactivate BB, The vodafone Executive knew the reason I am shifting, But HE DINT INFORM ME THAT IF I ACTIVATE THE PLAN EVEN 24HOURS BEFORE MY BILLING CYCLE, I WILL BE CHARGED. Now, when I got my bill, I am charged for last months BB plan(justified), and am also charged for the 3G plan which got activated on 2nd May at 12AM. That means, After giving me false information, and not informing about the plans, Vodafone easily fooled me into paying which was not justified. I am one of the vodafone's oldest customer, with high credit limit... thus if vodafone can do this with its old customers, they cannot be trusted for new connections atall. Siddharth