Vodafone India Complaints & Reviews

I changed my mobile plan to Advantage 1299 in April 2014. When we received the Bill in the month of May then they had charged Rs.1299 and also charged us for data usage at their usual rate. We immediately stopped using the data and complained to Vodafone. They came back to us after 3-4 days and reversed the charges. I asked them to send me complete details of the data package that we have and they have sent us the details. When the new Bill comes in the month of June (current) then the mistake has been repeated and I feel that this is deliberate as their system is definitely not manual and therefore error cannot be repeated if corrected once. They have charges us Rs.1299 and also separately for Data usage. When pointed out they have not reversed it and instead sent me a mail that they will revert in 7 working days. IN the mean time the last date of payment is close. I have following complaints against Vodafone: 1. Every time I send a mail to them they tell us that they will revert in 2 working days. Why should they not attend to it immediately? 2. When you try calling them then one never gets a satisfactory reply and there is no record of the discussion. So no point in calling them. 3. How can they do wrong billing in the first place with all the automated and computerised system in place? 4. How can the mistake be repeated if it has been brought to their notice, acknowledged and corrected by them? 5. Why should they take 7 days to revert for a repeat mistake? 6. We did not use the data package for 3- 4 days. Vodafone has refused to compensate us for that. Why should they not be penalised for this? 7. We had to undergo lot of mental agony and are still undergoing mental agony due to wrong billing. Vodafone should compensate us for the same. 8. Quality of Vodafone network is very poor. I have complained on their website. No response on that. We are hardly able to use pur mobile phone while in office. 9. Overall, Vodafone has shown complete apathy to me as a customer.

Hi, At the time of taking a new post paid connection, I was informed by Vodafone store executive about a gift scheme which can be redeemed post my 1st, 2nd and/or month billing. Its been almost 8 months I have been using this number, and made around 4 rounds to Vodafone store for redeeming the same. During my 4th visit, my registration was done by its executive in the store, vide registration number 6043, and I was told that gift would be received in 15 days at door steps. It is over 40 days now, and I have no clue about the gift. When I check with Vodafone Store, they say this is with CISPL. Contacting CISPL is more frustrating than contacting Vodafone custermer service. Their executives are always busy and in around 5 seconds, the call gets disconnected. Should I wait for any response or shall I assume that I was cheated by Vodafone!! This is the last attempt I am making by posting here. Thanks D Prabhakar Rao [protected]

Hi Team, My balance was deducted on 5 June 2014 of approx Rs.150 that should be refunded. 1. My phone was switched off during my visit to Nepal (only border for half an hour). 2. I have never requested to activate International roaming. 3. As per my knowledge other Vodafone users do not get charged for international roaming in that region of Nepal. 4. All this was communicated to Customer Care (Niranjan) on 5 June and he assured me to escalate this however I have never heard back. This needs to be resolved ASAP.

It is bring to your kind notice that i was using a vodafone prepaid number [protected] from the last 4 or 5 years but a month back i raised a request to convert this number into postpaid corporate number. so, for this one of your executive Prakash visited my home for collecting the document but after some day one of your executive called me and said that your verification is in negative list because as per report you are Tenant but the fact is that my family is living in this area from the last 120 years and then he said that no one was present at home during the visit of executive but i am living in joint family and again it is not possible that no one was not present at home, my brother and my mother always stay at home and actually your executive didn't visit my home or office for verification. Now, the problem is that my outgoing calls has been stopped due to all miscommunication and i am facing very major problem due to that.

mera naam rajinder hai mai c -407, 25 yard j.j colony uprokth pate par rehta hu. mai kafi samay sae vodafone prepaid use kar raha hu. mainae apkae sabhi bill samay sae jama karay hai.mera phone miss hone sae muje rajouri garden store executive nae postpaid connection diya or kaha tin mahinae baad prepaid ho jayega.lekin muge itna presaan hatasment kiya hai mai byaan nahi kar sakta muge 3, mahinae sae chakkar lagwa rahe hae or miss guide karkae bewkoof bana rahe hai . mai to bhavisay mai kabhi vodafone no nahi lunga. yaha na koi sunwai hai .executive khali bedkar time paas kartae hae customer bechara sirf intzaar karta hai mera no. prepaid jald jald kiya jay.ek baar rajouri store par checking inspector bheja jay apko pata chal jayega yaha customer executive kitna cutomer ko unjustified baat karkae unko hatashment kartae hai. mera no prepai kiya jau or rajouri voda fone store par costomer executive kae khilaa[censored]chit kraywahi ki jay.meri complaint par gor kiya jay

Hi All

Trust you are doing good, despite knowing the fact that your users are not good by associating with you.I am one of the regular customer of vodafone since more then a year & i believe it was one of the utmost wanted service provider company, but it was my myth reason since last couple of weeks, there is unwanted deduction of my account balance each time, however i have been assured by the customer cares ( sachin shukla, Satyendra, Zubair) that i will be credited within 24 hours with the deducted amount, but awaiting for the balance since last 2 weeks, the same has been happened again on this Sunday i.e 15th June, 14.SO I am feeling helpless with your customer complaint zone.

Hope to hear soon from this forum, since i am fed up with the customer care no.

My NO - [protected]
Mail ID - [protected]@gmail.com

We have already taken 8 CUG mobile connections from your firm since last five years. Now a days the monthly bills are not informed in due course. Hence we are not in a position to make payment in time. Now the date is 17th. This month bill is not received so far. The due date is 19th. If You are feel that plenty of connections are at your end, we will take action to change the provider. This is for your information please. Our company's addrfess is below.

ARDESHIR B. CURSETJEE & SONS LIMITED,
XXIV/1567, SUBRAMANIAN ROAD,
WILLINGDON ISLAND,
COCHIN- 682 003.


Our Mobile Numbers are:
1. [protected] (2) [protected] (3) [protected] (4) [protected] (5) [protected] (6) [protected]
(7) [protected] (8) [protected]

On 4thApril I called Vodafone to activate my 3G plan, and deactivate blackberry plan. I was told, As my billing cycle is 3rd to 2nd, so, the BB plan has already been activated, and will be charged for full month, even If I deactivate. So I was suggested that, I use this plan for the month, and on 1st or 2nd get the change done. On 1st june I raised a request to activate my 3G plan and deactivate BB, The vodafone Executive knew the reason I am shifting, But HE DINT INFORM ME THAT IF I ACTIVATE THE PLAN EVEN 24HOURS BEFORE MY BILLING CYCLE, I WILL BE CHARGED. Now, when I got my bill, I am charged for last months BB plan(justified), and am also charged for the 3G plan which got activated on 2nd May at 12AM. That means, After giving me false information, and not informing about the plans, Vodafone easily fooled me into paying which was not justified. I am one of the vodafone's oldest customer, with high credit limit... thus if vodafone can do this with its old customers, they cannot be trusted for new connections atall. Siddharth

Sir, The mobile connection i have taken 10 years back, and there was no problem in billing, usually my billing amount does>Rs500/.but in the month of May 2014 i received a billof Rs 6743/ i was surprised on enquiry i was told that i have made aISD call to Somalia for 62 minutes, since my mobile has no ISD facility i briefed them but instead of checking the issue they are giving the same old reply.my humble request is that my moble does not have ISD facility, then how can i make call to outside India, this may be verified from my previous 10 years outgoing callsI think some technical error in the system, instead of setting right they are unnecessarily giving trouble to the customer.please set right the error and allow me live peaceful retired life(i am 64 yrsold) With Regards, V.Chandra

I feel very sorry to say you that last 15 days continuously i am trying to get GPRS Manual Net setting in my iball tab model no i9018. Eventhough taking request for manual setting. At present in my family we r all using vodafone and i am having two no r [protected] & [protected], from both the number i have requested for the same. I also talk to u r executive officer on 15/6/14 at around 1500 hrs. He promises me within 24 hours it will be done. I don, t know weather i have done mistake to associate with u r service.

Hello, myself samuel. syrian, my name has changed to new name samuel syrian from old name sunil. shinde. the application and documents had given to vodafone store to thane gokhale road naupada on 7th may 2014. but still the old name is reflecting on the billing statement. Several times the complaint has lodged to customer care but still waiting their call to recieve. Find too embarrassing to carry a carrier like vodafone, no value for customer requests.

Dear Sir, This is to inform you that I am Port In vodafone Before Two Months But my sim is Not working Before 4 days so I have went to my nearest vodafone store so they woukd confirm me my vodafone number is deactivated by Reliance telecome services reason payment due. So After That i went to reliance wave world They would confirm me You have no dues any outstanding of your number. so i requested to you please reactivate my vodafone number

Hi, At the time of taking a new post paid connection, I was informed about a gift scheme based on my 1st, 2nd and/or 3rd month billing, which I can redeem after 1st or/and 2nd or/and 3rd bill payments. Its been almost 8 months I have been using this number, and made around 4 rounds to Vodafone store for redeeming the same. During my 4th visit, my registration was done, vide registration number 6043, by the store executive and the screen shot was shared to me. I was told the gift would be received in 15 days at door steps. It is around 40 days now, and I have no clue about the gift. When I check with Vodafone Store, they say this is with CISPL. Contacting CISPL is frustrating. Their executives are always busy and in around 5 seconds, the call gets disconnected. Should I wait for any response or shall I assume that I was cheated... Thanks D Prabhakar Rao [protected]

I sent a request for porting regarding my vodafone number [protected] but after few hour dated on 24/05/2914 at 5:19 pm vodafone executive called me and offered a plan Rs 349/- plan including thousand call local and std+1GB data on 3G speed and I excepted the plan now the problem is the executive committed wrong. I am not getting benefit as he told me kindly request you solve this problem. Thank you

Dear Sir, I used ([protected]) Vodafone Sim Since 1 year with same plan, but recently your changed the previous plan without intimation. As per previous plan I used my sim but i received present plan (I think its working previous plan after received bill i was shocked). Please change my plan and process the bill as per previous plan. If your not consider my request i am not able to use your network.. Please consider above the same and do the needful action as soon as possible Dear Sir, My current Plan is NC_DL_MV_Alankit99 and without any intimation Vodafone people has changed my current Plan to ST_CR_MV_E_Talk_99 which is totally illegal as my billing cycle starts from 25th March to 24th April Midnight. Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 25th March My Billing Cycle should be from 25th March to 24th April Midnight. So I requested many times with Vodafone customer care executives to change my plan into my previous plan which is NC_DL_MV_Alankit99 & I also requested them to discount the extra amount which was charged to me. After many repeated calls they changed my account into NC_DL_MV_Alankit99, but they didn’t discount the extra amount which was charged to my account unnecessarily and without my knowledge. What I want is the same plan and the extra amount to be discounted from my account. If this is the way Vodafone treats its customer then you can understand how ethical they would be at service... So, I hereby request to kindly take initiative and do the needful

I got a call from Vodafone today with no.[protected] & they are saying that they will not refund the amount to me. Am totally vexed with the services of Vodafone. So i request to pls look into the matter and do the needful for me.

Dear Sir, as my connection of Internet is disconnected from 7th of June.till date my complain is not solved.is it possible or i shall go for any other network.my cell mo is [protected].also you have disconnected to talk me with the customer care.i have recharged with a unlimited plan so the time period should be extended because i didn't used the system for last 10 days.kindly reply. Rgds.

Hi, I am submitting this complaint as a vodafone prepaid sim user. I am unable to make or receive any calls since today morning. I see a "network busy" message every time I am trying to make a call. I tried switching on and off the phone. I also tried to remove and put the sim again. I have also checked with other vodafone users and we all realised that the vodafone network is not working. However, he messaging / text facility...

There was a deduction of rs. 30 in my prepaid account yesterday . The deduction was against some download from the below site http://v.hello1.in/web/voda/result? CGStatus=Success&source=ctc&CGStatusCode=5000&CGStatusText=OneTimePu...⇄ this site opens directly whenever i open the internet browser n i haVe never requested any download from this site then how come i hv beeN charged For It? When i had called up the call centre i received a very cold response from The exeCutivE... this is d worst ever service i have received frM vodafone... Kindly cancel dis pack n refund me the deduction asap.

about a 2 days ago while i was surfing on my internet a pop up message bar has been flashed.I immediately closed this window but due to its loading page a RS 75 has been deducted from my balance.While i haven't get a single message of this deduction from Vodafone.When i came to know about it after a 1 day and call customer care Executive She has refused me to answer about it.The Senior Person Named Vishal Patil has told me that it was a fault in your Mobile Device.As i have Used too many cards of Different company they haven't told me about it and i have never Experienced this things in my mobile device.He also tell me to complain anywhere as no one will help you in this matter from vodafone and u will get same answer.So it's a totally fraudge service from vodafone to its customer.As i asked him for Refund this amount to my balance, his rude answer tell me that its your handset problem.Neither we nor our system has fault.So how could i know whose mistake is this, as they havent message me after the deduction of this amount from my balance.

Dear Sir/Mam, I am using HTC Desire 816 and I have recharged my cell no. [protected] with Rs. 650 for 3G mobile Internet on June 15, 2014 at 12:17 AM but my Internet service has not activated yet. I have called customer care executive many time on same night and told my problem. They told me my basic Internet service has not activated and they take request for the same and it will activate within 24 hrs. But it was a false commitment because nobody had taken my request on June 15 night. They also told me, from Vodafone I will receive a call regarding my problem and it will solve. But Sorry to say it was again a false commitment because I did not received any call till now. On June 15 morning at 6:30 AM again when I call 116, then one female executive had taken my request for activation of basic Internet service. Till then every customer care executive did not take my request seriously, I don't know the reason why they do this. Some of the executive was so rude that they don't want to listen what I was trying to say. At least they should listen my problem. Now today is June 16 and time is 08:51 AM, but still my Internet has not activated. From the time of my request has taken, it is more than 24hrs now. Can you Pl. tell me when I will use my Internet? And Pl don't give false commitment. Pl expedite this issue and kindly revert at chetan.[protected]@gmail.com Regards, Chetan Verma [protected]