Vodafone India Complaints & Reviews

I have my 3g data plan till 12th of June 2014 23:59 hrs but my data plan got deactivated without any prior notice and my complete balance got deducted at 23:47 hrs. This has hapened last time also as i activated Rs. 59 pack last week also and the same happened. This time my balance Rs. 13 got deducted and last time Rs. 69 or so got deducted before time. Please stop this cheap scheme vodafone has started.Also If my complete balance doesnt get refunded, I am going to change my service. My Mobile Number is [protected].

Respected Sir/All Respective,
I am from Mirik, Darjeeling West Bengal India. I had received SMS from Vodafone in mobile number [protected] saying as Exclusive 3G internet offer only for you !! Recharge with MRP 599 and get Unlimited 3G Data valid for 30 days. Post 3GB enjoy 2G speeds. So i have recharged with MRP 599 with hoping 3G speed and unlimited but i got hopeless and too slow then 2G speed. Therefore i want my services what i had been promised.

Thanking you
[protected]
Mirik, Darjeeling, West Bengal India.

My name is prasad from Chennai, tamilnadu, India . I'm an employee of dell computer, I'm really frustrated with the Vodafone 3g service . I bought this Sim on jun 2nd and activated it on jun 5th and activated 3g pack of 250inr for 1.5gb of 3g usage . . . till now 3g is not active . . I'm using only 2g . . the setting was set by tech support on jun 5th . . but till now I'm only using 2g . and rs 80 was detected for using internet when I have another 20 days validity and 500mb left . customer support returned 40 rupee . but fa another 40 rupee they created stories . and I paid for 3g but till today even after the tech helped in changing the setting still it is in 2g mode . . its a 2 month Google nexus 5 mobile and I'm a computer technician, so I know about internet and mobile phones . its the problem with the network . I called 5 times today to customer support and tech support . but ended up nowhere . and the way rep replied was rude and was rising the voice and blaming me . ask to put the call to supervisor but they dint do it in both the call . I'm really frustrated with the service of Vodafone . I'm going to file an case in consumer court . . I have recorded the conversation I had with the rep from Vodafone . I'm sorry that I'm being this way . but you should understand how I feel . end of the day it is money . and I lost it and the time . Vodafone is defenetly paying me for this . I have proofs from ma end . kindly reply and my vodafone mobile no is : [protected] . . and I have already consulted with my personal layer about this . . i forwarding this mail to vittorio colao

Thank you

Hi my name is Rizwan Shaikh...My Mobile num is[protected]...I had complaint to vodafone in may regarding my network issues at home location...Its been more than 1 months since I am following up on the complaint but no one had been able to reply back to me...Whenver I call to them they say the tower in your area is under maintenance and will take time...When asked for refund of money for the services they can't provide...they just transfer saying billing will take care of it..billing says its network problem...when called vodafone complaints on 198 on 12.06.2014 at 16.08hrs a lady from billing answered the call and dint botherd to transfer the call to to supervisor and just kept on hold for 9 minutes...So this is the type of service vodafone is giving to customers...They are just looting the customers as there is no one to question them...When asked they dont reply properly... Want a strict action against this...

Hello, I am Jayesh Choudhary. - [protected] I just recharged my vodafone card today for a data plan of Rs.198. And After half and hour It just got deactivated. After Speaking to customer care They say that I requested a new data plan so my plan got deactivated. But I cant see any new plan on my card. On telling this to customer care senior executive, the only replied i got a 100 times is "we cant do Anything". I want my complaint to be resolved as soon as possible.

My relationship number with vodafone is : 8.11575051.00.00100136 I noticed in June 2014 that there was 3G plan activated on my plan. I have never had a 3G phone to date. The plan was activated on June 25th, 2103 for INR 250/month. I am seeking refund of the entire amount that has been charged by vodafone in error. But they refuse to do so. How can I proceed to get this refund.

Hi, I'm Vishal Kumar, mobile no. [protected]. I recharged my Vodafone no. with 198 unlimited 2G internet on 3rd of June, In which speed is reduced to 40kbps after 2GB usage as every Vodafone customer knows. But after 3GB o[censored]sage the speed is again reduced to 10kbps without my knowledge. I also got a msg from Vodafone saying " Your speed has been reduced to 10kbps on reaching 3GB on your number[protected]. Recharge again to get back to normal speed." This wasn't till now that the speed will reduce to 10kbps. 198rs. for a student really worth.. So I'm really unhappy with the experience with Vodafone. I want my problem and complaint to be solved as soon as possible. Because browsing with a speed of 10kbps is just worst, useless..

Hi, my vodafone 3G card no is [protected]. I use this only in my iPad and DO NOT use it for mobile telephony. I was told today by one Mr. Ganesh from Vodafone (presumably) that in addition to my normal use (data in iPad) voice activation, mobile telephone use on the same card was activated in March 2014 bythe Vodafone shop where I purchased last year the service of this card ONLY for IPad use. This latter activation was done without my permission. This was brought to my attention by Mr. Ganesh and I was told all charges for this service would be returned immediately. I am surprised that such a practice of activation without consulting the consumer happens in a compny like Vodafone. I was asked to lodge a complaint with the company and the person abruptly disconnected the phone. After this phone call my 3G services for data has not been working. I do hope this can be rectified? Sincerely, V

Dear sir, its Vodafone customer care service men fault is that he didn't explain me full plan and said me only about you get 1gb 3g speed and after finishing you will get 2g unlimited and it is GUDI PADAWA offer for 2 months free of cost and nothing he told about extra charge.and he force me to take plan before this plan my sim card was deactivated but he again activated my sim card.(on march ending) after one month I get bill rs1300 on that time I realised that I am cheated from Vodafone. Apart from me I m new user of Vodafone sim and didn't have any idea about the plan that's why he cheat me. ((Name: Omkar No.:[protected] it is those person name and no. Who had gave me these kind of face scheme. )) So what can I paid high much amount and sir I had many time explain these problem to the customer care but he didn't try to understand me and didn't take any action and my complain. He always take those person side who had gave me that fault scheme and sir I cant afford that much amount so please be kindly take my complain and request... please sir I am belong to middle class family and I cant afford any such kind of payment so give me your kindly response to me. And vodafone customer care always call me and demand for bill amt. i can not able to make payment for bill, its fraud to me.so why i should paid for these fraud scheme and vodafone break my trust and my father portable his sim vodafone to reliance network. please sir ...that's it. Vodafone no. [protected]

Dear ceo, I am a retailer sinch last 15 years, I have a billing demo Card no. [protected] sinch Last 12 to 13 years ago. we doing proper buisness last many years Like orange, Hutch & vodafone. Whenever U get the hutch changed name vodafone, however i do very well buisness. Now i got problum with my demo card converted with out any given such optIon. u r not converted in prepaid demo or normal billing or Pripaid card, not even given mnp service also. I Was send many mail to your nodel, vodafone care, account manager, south managet & Demo head. But no One can give proper ans. also they were Egnor now, they can not pick my Call Or replly My mail. I Not any position what i do, I have Last option to go court for further Harrestment. i really sorry to Say Vodafone is sad to help. Please do the needfully & carefully Thanking you Irfan khan [protected]

Hi, I am Sanjiv Kumar Singh having Vodafone No- [protected] on last 10 years. I am very upset by Vodafone Company due to plan (“MI_CAP_750_30d_R_PROMO_3G”) activated by the company without consulting me. Firstly they disconnected it. In the month of May-2014 Bill levied charges (Rs.750) without confirmation from me. Finally I am unhappy with Vodafone services. Regards, Sanjiv Kumar Singh M-[protected], [protected]

The service provided by Vodafone is not only pathetic but questionable. In March 2014, I changed the address for my daughter's phone in the Frazer Town, Bangalore Vodafone office. Twice I requested the payment collection man who came to collect the bill payment ( for April and May) and they promised to change the address which they also took from me. Till date they didn't change the address. Today I again went to the same office and checked from their system that on 08 May 2014 my request has been entered in the system. My complaint Number is SR No [protected] and My Token Number is 73. When I asked for the BILL they refused to give and said..." After 45 days they will generate the bill " They stopped the service 5 days before. Vodafone Company please tell when your Bill payment man had collected twice the payment from the same house then why can't you give the bill now which has also been lodged on 08 May ? Do you require more time ? 30 days not sufficient ? Plez note that NO BILL PAYMENT WILL BE MADE TILL YOU GIVE THE AMENDED ADDRESS CHANGED BILL. I will also not pay for the duration for which my daughters phone service has been stopped. You are also not giving monthly bill to the me and it is also incorrect. Kindly instruct your staff to come and hand over me the amended bill so that I can pay immediately. Please treat this as my notice to the Vodafone company and I will not be
responsible for anydelay on your part . My disputed mobile number is [protected].

My Number is [protected], I had given an activation request of promotional pack for 1gb 3G at 125rs, and the customer care told me that it is a 2months plan, and now in my current bill i am being charged 225rs for 2gb 3G and also Rs1050 for 3G both dated 28/9/2013. I havent given any kind of request to activate this plan. The plan has been activated without any intimation. I was told by the Vodafone representative that the Bill Issue will be Settled after paying Rs 1500 and i also got the payment receipt for the same. He also stated that the Settlement Letter will be sent to you by Email. I haven't got any kid of Mail from Vodafone regarding the Settlement. Today Suddenly i got a call from Vodafone Saying you have to pay Rs 948 towards your Bill. I don't Understand up till what level can Vodafone Cheat its Customers. I will not make any Kind of Payment ahead. I was Cheated even before this during the Active Connection and even now for the Settlement of the Issue.

Hi, I am Arunabha Sarkar having a Vodafone no. [protected]. My number got activated with a plan BC 45 without my knowledge & when I tried to call the Vodafone customer care Kolkata circle, firstly they disconnected it. On trying to call them second time a representive (Uttam Mukherjee) spoke and could not solve the issue. So, he transfered the call to his senior Monojit Roy. Mr Monojit Roy was very agitated and agressive in his tone. He continously repeated that it was my fault. He told me i have somehow activated the plan. But i never did it and not received the confirmation message also of this plan from vodafone. When I felt bad and asked him 'Am I fool' to activate such plan. Then he replied 'Yes'. That is not at all accepted from such a giant and renowned telecom company Vodafone. I don't understand why Vodafone hires such illeterate people for their customer support. Note: Vodafone I thought I was a privileged customer of your company. But, I was wrong. I recharge my number atleast with Rs.1000 per month. But, I guess I have to change my network using MNP. Please, do the needful. Regards, Arunabha Sarkar

I have faced a lot of problem with vodafone store. Problem in the sense of their behaviour and the process of doing things. My issue:Convert de-activated postpaid sim to prepaid. The sim is registered under my brother-in-law name.1st Day(6th June 2014): I went to the vodafone store. Gangadhar, a vodafone executive updated to bring authorisation letter, PAN card xerox from my brother-in-law. I thought vodafone sentence "Happy to help" is perfect. But, executives are very rude to the customer. I got to know this next day.2nd Day(7th June 2014): With authorisation letter & PAN card with my brother-in-law signature, i went to the Vodafone store. Gangadhar, who i have consulted is on leave. Thinking that vodafone is best in helping customer, i have approached another executive name:"M MADHU". He gave me shock to me. Saying that, you cannot do this. And the process is entirely different. And the form which Gangadhar gave to me is postpaid form. As per his words, i understood that he is not aware of the process. I requested to speak with supervisor. I believed that supervisor will resolve my issue in a better way. But, his rude behaviour made me to write this complaint. In a nice way, i was asking him the details. He rudely spoke with me saying that you cannot do this. And he is asking me why did u brought postpaid form. And by seeing his rude behaviour, i have decided to raise a complaint against the process, employees. So, i have requested him how to raise complaint. For that, he told me to wait. I have waited for sometime & again requested him. He is not at all caring my request nor resolving it and attended some other customer in the middle and speaking with him. I went to him and can you pls provide me the process of raising complaint. He shouted and told the security to give some book. He told like this "Do what ever you want". I have asked him what is the process of this conversion. He told some other story which is ir-relevant to the one which previous executives told me. I have simply told "please try to give perfect process". In reply to that, he told "YOU NEED NOT TEACH ME PROCESS, I KNOW WHAT TO DO AND HOW TO DO" And by seeing that book, looks like my issue wont be resolved nor i cant raise a complaint. With Vodafone customer care helpline, i took this email id & sending this mail. I have some few questions.1. Can we convert a de-activated postpaid sim to prepaid ? a. If so, what is the process ? b. If not, why did the executive Gangadhar mis-guided me ? c. If the process is to bring authorisation letter from brother-in-law, PAN card and my documents, photo. Why did the second executive & Srikar rejected to do it ?2. Is this the way to treat the customer who came in hot sun to the store ?3. For one issue, each & everyone telling their own process ? Is vodafone having particular process or not ?4. Why did Gangadhar gave me a wrong application form(Postpaid form) ?5. Can you provide me the resolution to this ?6. Why proper training wasn't provided to the executives ? And why they are mis-guiding customers ? Supervisor - Srikar(A very rude person to customers)Executive on 7thjune2014 - Madhu MExecutive on 6thjune2014 - Gangadhar.Number - [protected]

I am a regular customer of vodafone & all our family members uses only vodafone sims. Almost one month back I got a prepaid Sim & I was told that you will get a free recharge of Rs. 30 but till date I have been deprived off from this service. If this facility is meant for your customers then how come your dealer can not recharge my mob no. I am not expecting this from your dealer of Soura Locality, Srinagar, Kmr.

Day 1 - Using a BB curve 9320, was suggested by Vodafone Gallery Thane that i could switch to Vodafone 3G Plan even if i am on BB handset. It will only disable BBM and Blackberry world. - The plan gets activated on 7th June 14, but i am not able to use any internet service. Can only make calls, receive them, semd sms and receive sms. All this whilst having a Voice plan of Rs. 299/- and an internet plan of Rs. 650/- - I call 111 (vodafone Customer care) to sort this issue. I am asked to change settings after 3 calls lasting good 15- 25 mins each (thats how long it took for 1 of the representatives to understand the issue). I am told it will start working in 2 hours. - I wait and find out after 2 hours that internet is still not working. Call 111 again, after speaking to a rep, am suggested to go back to BB Plan of Rs. 599/- . I agree and authorize them to deactive the Vodafone 3 G plan and activate BB Plan for rs. 599/- Am asked to wait another 2 hours for this to work. - 2 hours later i find my internet is still not working. I call back 111, tell them the whole story, to get a revert saying the Vodafone 3G was not deactivated by the previous handler!! Am asked to wait 2 more hours. - Day 2 - I still cannot use internet services on my phone, call 111, i am transfered to the Tech Dept who inform me my BB PLan is something called 250 MI. I insist i had asked for a 599/- plan. I am transfered back to the post-paid cell...all this takes 30 mins...while being put on HOLD several mins at a time. No resolution to my issue whatsoever. I am asked to wait 2 hours and some "part" of my request was "not activated" In totality, i spend 2 days, make 7 calls to customer care and still not able to use internet on my phone. Horrible service meted out by Vodafone. Its sad to speak with people who barely understand your issue with the service. They are irresponsible and do not act on any of the requests made by the customer promptly. Very frustrating to be a Vodafone Customer!!!

Day 1 - Using a BB curve 9320, was suggested by Vodafone Gallery Thane that i could switch to Vodafone 3G Plan even if i am on BB handset. It will only disable BBM and Blackberry world. - The plan gets activated on 7th June 14, but i am not able to use any internet service. Can only make calls, receive them, semd sms and receive sms. All this whilst having a Voice plan of Rs. 299/- and an internet plan of Rs. 650/- - I call 111 (vodafone Customer care) to sort this issue. I am asked to change settings after 3 calls lasting good 15- 25 mins each (thats how long it took for 1 of the representatives to understand the issue). I am told it will start working in 2 hours. - I wait and find out after 2 hours that internet is still not working. Call 111 again, after speaking to a rep, am suggested to go back to BB Plan of Rs. 599/- . I agree and authorize them to deactive the Vodafone 3 G plan and activate BB Plan for rs. 599/- Am asked to wait another 2 hours for this to work. - 2 hours later i find my internet is still not working. I call back 111, tell them the whole story, to get a revert saying the Vodafone 3G was not deactivated by the previous handler!! Am asked to wait 2 more hours. - Day 2 - I still cannot use internet services on my phone, call 111, i am transfered to the Tech Dept who inform me my BB PLan is something called 250 MI. I insist i had asked for a 599/- plan. I am transfered back to the post-paid cell...all this takes 30 mins...while being put on HOLD several mins at a time. No resolution to my issue whatsoever. I am asked to wait 2 hours and some "part" of my request was "not activated" In totality, i spend 2 days, make 7 calls to customer care and still not able to use internet on my phone. Horrible service meted out by Vodafone. Its sad to speak with people who barely understand your issue with the service. They are irresponsible and do not act on any of the requests made by the customer promptly. Very frustrating to be a Vodafone Customer!!!

Dear sir/mam Myself Pradeep Kumar and my Vodafone No. [protected]. I have migrated this no. from postpaid to prepaid on 27th March 2014. At that time i have paid 200 extra billed amount after told by your executive. As per information by your executive, with in 60 days my extra remaining balance including security amount (250/-) should be refunded by check. but still i am getting the check of Rs. 200 only. Please verify and refund my remaining amount as earlier. You can call me between 10 am to 2 pm or 5pm to 10 pm. Thanks & Regards Pradeep Kumar [protected] [protected]@yahoo.com

I activate service family and friends which reduce call rate monthly rent of 15 rs per no maximum 5 but I Activated on 1 no 3rd june 2014 service is activated but 7th june 2014 service deactivate i am try to reslove the problem to vodafone customer care 111 or 198 10 times or more they have didnt resolve my problem every person like uneducated i am still facing the problem my no is [protected] zero knowledge of service very poor of customer Relationship executive i am totally fed up