Vodafone India Complaints & Reviews

Vodafone — Sim not activated

Dear Customer Realation Managar,

I am shocked with your Customer Care executive service and the way they talked with me.I are also working with the corporate company Sunny Motors Pvt.Ltd and we have near about 50-60 connections of yours.One of our member lost his sim you had issued a new sim on the same number but we are not able to make outgoing calls for the problem i have contacted your customer care one of your executive Priya was on-line the way she talked with me was rubbish it seems that she don't have good telephonic skill.The basic thing that she should have good listening skill that was totally missing, Her voice was so husky.There was no professionalism.She was not in a position to take responsblity and was intruppting always when ever i tried to convey my problem.After all the conversation Priya told me that she wants sone details then only she can activate my number i have called again at custoer care with all the details this time Rupam was on line although she listened me but after conferming all the details she simply says that she is not having the authority to activate the number.

I want to know why she has wasted my valuable time
When i asked what is the solution now she told me that some one will contact me very soon in 24-48 hours.
I want to know why this much of time id required to simply contact me.When i asked about your customer relation manager contact number your both executive told me that they are not having their Managers number and if i required i have to wait for 48 hours.
Its very embrassing siting in cutsomer care service you exectives don't have their Managers contact number.

We are helpless i think we have done some crime by taking the connections of Vodafone.I think for you people customers are not valuable.
Now before taking any connection of VODAFONE we will think thousands time whether we should take any connection of yours or not.
As we are also working in customer service department and this number [protected] is very valuable and helpful for my customers. Its my humble request that please activate outgoing calls as soon as possible.

PLEASE EDUCATE YOUR CUSTOMER CARE EXECUTIVES TO IDENTIFY THE CALLER EVERY CUSTOMER ARE NOT FREE TO WASTE HIS VALUABLE TIME WITH THEM.
"VALUE YOU CUSTOMER IT'S ERA OF CUSTOMER"

Chandan Kumar
Manger Service
Sunny Motors Pvt.ltd
Mob:[protected]

Vodafone — sim is not activated till now

hi
today i replaced my sim card (12/05/2009, 7.15 pm)
now the time is 12.04am, 13/05/2009
it is not activated till now
your service people told me that, it will activate after 30 min.
i checked the sim with other phone same result is showing.
my number is [protected]
name is GIRISH A V
you are offering 24X7 customer care, but no use of that, i cant connect with a customer care officer ... just plying some recorded things...
so i am not happy with your services
if you can solve my issue, i will be happy (HAPPY TO HELP)
otherwise i will go for another connection

I had the same problem. Turns out that my nokia E51 was in dual mode, I neede to switch to GSM mode) (menu-tools-settings-phone-network mode-GSM) . It would also help to switch the phone off and switching it on again.

Dear Sir/Madam
My name is Kesar Singh. I am Prop. of M/s Kesar Karyana Store, Azad Nagar, Khanna.
I have two sim activate in same proof on 24-March-2013. I have submitted proofs on 25-March-2013 in Vodafone Office, Khanna. One sim is activated next day but second sim not activated till now.
when i am told regarding (this no. [protected] (Sim No.[protected] Name Prakash Shah S/o Vishu Shah) the Vodafone office assistance say our office boy wrong fill the form. their request regarding i have submitted new form on 05-April-2013 in Vodafone Office. but the sim is not activate till now.
the Vodafone store operator and his upper officer not response regarding this matter.
please help this.
My Contact No. is [protected]
Email id [protected]@gmail.com

sir this compliant is solve 07.14 p.m. from vodafone company
customer sim activated and verified

thanks
kesar singh, khanna

Sim has been activated now.

Thank you for taking that concern.

HI, Below are the my discussions and complaints numbers as below, so kindly resolve asap because 11th Oct 2013 is my last day. This was my first conversation between Vodafone customer care peope, Hi, I am Siva My Vodafone number is [protected]. On 21-Sep-2013 I received a message from VA-611111 saying that"Only for you! RC 98 gives 1.15 GB free 2G data valid for 28 days. Offer valid only till 23-Sep-13. Dial *121*098# to activate" and when I dialled and activated the same I received 650MB of Data for 21days validity which is not the same as it is mentinoned in the message. When I Dialled for Customer Care to file a complaint they were very irresponse and were disconnecting the call. Finally some how I was able to lodge a complaint No: [protected]. My 1st call to customer care on 21st sep was at 8:21PM to Prabhakar, 2nd 8:47PM Sandeep, 3rd call is on 22-sep-13 12:24AM Sabbir, 4th 12:38AM Satish, 5th 12:44AM Ashok, 6th Call 12:59AM Vijay Challa and 7th 10:33AM Sailaja. And Now I am unable connect to Customer Care and also my problem is not resolved. I am Helpless using this Vodafone Service. May I expect atleast my problem gets resolved or I should repent using this service. Thanks.. this was the second conversation in vodafone chat with stefii(customer live chat person) Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Steffi}Good Afternoon. You are chatting with Steffi. How may I help you? {siva}Hi {siva}GN.. {Steffi}Hello, how may I assist you? {siva}I have reacharged 98rs for data pack {siva}on 21st septmbr {Steffi}Okay sir. {siva}On 21-Sep-2013 I received a message from VA-611111 saying that"Only for you! RC 98 gives 1.15 GB free 2G data valid for 28 days. Offer valid only till 23-Sep-13. Dial *121*098# to activate" {siva}when I dialled and activated the same I received 650MB of Data for 21days validity which is not the same as it is mentinoned in the message. {Steffi}I will definitely assist you. {Steffi}Are you inquiring for the same number: [protected]? {siva}yes {Steffi}For security verification purpose, please provide Your Date of Birth registered with us. {siva}this was Compaint No: [protected] {siva}28-Aug-1982 {Steffi}Sir, the number you provided is not matching our records so please provide me with the last recharge amount. {siva}I have raised complaint on 21st sep 2013 {siva}150rs after that 98rs {Steffi}Thank you for the information. {Steffi}Let me check this for you. {siva}okay, {Steffi}May I please place the chat on hold, while I retrieve this information for you? {siva}sure {Steffi}Thank you for your permission. {siva}its okay {Steffi}Thank you for your patience. {Steffi}Sir, as I checked that for you the issue that you informed me is very much true so I have taken down the complaint for the same. {Steffi}Please confirm if you are online. {Steffi}Kindly confirm if you are still online. {siva}Hi {siva}small issue with net connection {Steffi}Sir, I have taken down your complaint for the same. {siva}I have already raised complaint and that i have mentioned above for same {siva}today is 2nd oct 2013, when it got resolved {Steffi}I know that Sir, but still that problem was not solved so I raised again the complaint. {siva}11th oct 2013 is last day for data pack {siva}since 10days the problem not resolved then when can i expect resolution {siva}When I Dialled for Customer Care to file a complaint they were very irresponse and were disconnecting the call. Finally some how I was able to lodge a complaint No: [protected]. My 1st call to customer care on 21st sep was at 8:21PM to Prabhakar, 2nd 8:47PM Sandeep, 3rd call is on 22-sep-13 12:24AM Sabbir, 4th 12:38AM Satish, 5th 12:44AM Ashok, 6th Call 12:59AM Vijay Challa and 7th 10:33AM Sailaja. And Now I am unable connect to Customer Care and also my problem is not resolved. I am Helpless using this Vodafone Service. {Steffi} [protected] is your complaint number {Steffi}you will get a call from our team and they will do the needfull. {siva}4th time you people are telling me same thing {Steffi} you will get the call within 4-oct-13 18.00 {siva}since last 10days {Steffi}Sir, today I raised the new complaint for the same so that your issue gets resolved fast. {Steffi}Is there anything else that I can help you with? {siva}okay, thanks {Steffi}Thank you for contacting Vodafone web-chat. Have a nice day. This was my first complaint No: [protected] this was my second complaint No: [protected] Both complaint No's were not yet resolved but my due offer due is very near to end. Really I'm frustated with this vodafone service. So, Kindly resolve my issue ASAP. Advance Thanking You, M Siva siva.[protected]@gmai.com

Vodafone Team

Problem is still unsolved.
as discussed, You were refuse to accept that i have activated VMC 99 for my both nos.([protected]/[protected])

For your reference plz refer below transaction which i had with your team :

Internet Activation
rahul more <rahul.more.[protected]@gmail.com>

7/4/12

to cba.vashi, sharaniya
Dear Sir,

My name is Rahul R. More. I want to activate the INTERNET for my 2 new connection as:

1) [protected]
2) [protected]

Hope you will do needful.

Thanks,
Rahul More
Cont : [protected]
rahul more <rahul.more.[protected]@gmail.com>

7/6/12

to cba.vashi, sharaniya
Reminder
Vodafone CBA02 <cba.[protected]@sektra.com>

7/6/12

to me, sharaniya

Hi,


Which internet plan you want to activate? Please confirm.


Regards,

Tushar


From: rahul more [mailto:rahul.more.[protected]@gmail.com]
Sent: Friday, July 06, 2012 11:43
To: cba.[protected]@sektra.com; sharaniya Nair
Subject: Re: Internet Activation
rahul more <rahul.more.[protected]@gmail.com>

7/6/12

to cba.vashi
Special offer for Apcotex Employees - VMC 99
Vodafone CBA02 <cba.[protected]@sektra.com>

7/9/12

to sunil.sumra, me

Hi,


VMC 99 has been activated on your mentioned numbers.


1) [protected]

2) [protected]


Regards,

Tushar


Plz confirm & revert

Regards,
Rahul More

Same issue for me after getting the suspension letter from vodafone for my number they repeatedly send bill to my email id.
If you have the suspension letter you can take a printout of it and send a register post to their head office along with the latest bills, I did the same and I immediately got a call from their manager and he fixed it.

Thanks
Jugal - Mumbai

This has been a common practice of Vodafonw guys through the country. They misbehave, use vulgar language. They cheat people's money.
Highly Unprofessional and impolite. I have communicated to one of the senior guys they are all the same, so how would teams under them be any different.