Vodafone India Complaints & Reviews

I am Vodafone postpaid customer since last 7-8 years for mobile numbers [protected] and [protected]. Plan for these numbers is A543 CUG L3, as i am working as assistant professor in New Civil Hospital campus, Surat. This is a CUG plan for Civil Hopsital, Surat. I had activated unlimited internet (199) plan for [protected]. After using this plan i have felt that i am not using internet beyong 1GB. On searching your website www.vodafone.in i can not find how to deactivate this plan, so i had had chat session with Mr/Ms Snehal on 8/9/2013 regarding deactivation of this internet plan and he/she had taken request for deactivation of internet plan. He/She had assured me that this internet plan will be deactivated up to 18/09/2013 after verifying my address and email details. After 2 days on 10/09/2013, i have recieved SMS from VG 61112 stating Your new plan is A245, monthly rental of 1399, local [protected]@V call .40 per min, other local [protected]@M call 0.40 per min and 0.80 for other local phones. Currently i am paying Rs 45 as rental for CUG Postpaid connection and new plan which is changed without any request and permission is 31 times costly than my CUG plan. I have talked to Mr Suresh K Nai regarding this matter on vodafone care. He told me that request for change in postpaid plan was made by Mr/Ms Snehal along with request of deactivation o[censored]nlimited internet plan. He assured me that Vodafone executive will call me within 24 hours to resolve my complaint but he could not assure me that this whole process will be hassle free. In whole chat session with Mr/Ms Snehal whole discussion was regarding deactivation of internet plan, nothing was discussed about Post paid plan. Due to This undue mental harassment, i am feeling cheated by Mr/Ms Snehal, i have to wait for 5-10 mins waiting for your executive to talk to me on Vodafone care, I have to explain him whole scenario, i was put on hold for 3-4 time during this conversation (Ref No[protected], cost of which was on me, If Billing was miscalculated according to this plan which i have not requested to activate - Who will be responsible for this? who will bear the cost? i will have to again go through this mental torture. and i have to again talk to your executive and might have to explain whole scenario again due to this unprofessional act of Mr/Ms Snehal in greed of higher commission for migrating me to higher postpaid plan. on 20th September i have received call from Rakhi Ahuja From Vodafone. She told me that My post paid plan was changed by mistake from their side and it will be rectified. She could not explain why there was delay in contacting me even after complaining on customer care number as well as by email. She further told me that bill will be generated as per new plan but they will change the plan and adjust the amount at the time of payment. Today is 26th September, i have not received single Email, call or SMS regarding changing my postpaid plan to older one. Dr Mayur Chaudhari

I am Rohit Rathod, I am using USB Stick- K3800 with a vodafone postpaid card. I continuously sent complaint regarding vodafone 3G internet problem, but they ignore my problem everytime. Vodafone is having a maladministration. I never seen such maladministration before. My all friends saw my internet problem and cancelled to buy vodafone internet connection, and also suggest me to buy photon plus or any all in one internet dongle instead of this vodafone. I requested them many times to solve my problem and But they didn't gave any positive response. I think they are doing time pass in vodafone center, they don't care about customer. They all are none o[censored]se.

not open my vodafone account - Vodafone Postpaid

Dear sir, Madam,

Hi Im srujal thakkr and im a gud user of vodafone postpaid connection but i have a problem with ur connection .My Problem is my vodafone account is not open im try appprox 50-80 times but its not open so pls u tel me r u not give better service...
Please give me better solution of this problem


Vodafone user
Dr.Srujal Thakkar
!

I have been a Vodafone Mumbai service user since over 10 years now

Vodafone is being very selfish with discontinuation of a particular service that I have been using since quite a few years on 3 connections

There is a very straight forward concept of Vodafone that when they actually discontinue a service, they discontinue it for appliers henceforth but they have never discontinued it for the existing users. Like if there is a particular plan called "Plan A" and if they want to discontinue it, they discontinue it for new customers or for the existing customers who are not using "Plan A" but want to start using it. But they keep the plan active for the customers who are already using the "Plan A". But this time I get a call from their customer service saying that from 4th of October 2013 onwards, they are discontinuing the plan on all 3 numbers that I have been using. This is not right, they are not supposed to do this. And their executive dont want to take my complaint, neither ready to give me an email address where I can write my complaint to. I finally managed to find a few email addresses which are the complaint email ids in Vodafone department and I wrote my complaint to them a few days back, but they not getting back to me with a solution.

I have also attached the proof all the emails that I have sent to Vodafone with this article & they have never replied to any of them

[protected][protected][protected][protected][protected]

The following is the email that I wrote to them:

Dear Sir/Madam,

This is a complain email and my complaint is as follows

Have tried to get in touch with any higher authority at vodafone who can resolve my issue, but all my emails are bouncing back

And every time I write an email, I get an auto response email saying my issue will be worked upon in 48 hours but I don't get any revert from any of your executives.. please try to make things convenient for your loyal customers this time

My complaint:

My name is Rakshit Shah & I have been a very old customer of Vodafone

My postpaid numbers are [protected], [protected] & [protected] and my prepaid number is [protected]

I have been using all the above mentioned Vodafone connections since quite a few years and have always been a loyal customer. You can check my history for my previous records. Even though I have faced problems with network and service with Vodafone, I have still stuck on to it.

I have been using the Vodafone Live Unlimited data plan (Rs.99/-) monthly rental on all the 3 postpaid connections over a period of time now and suddenly today I get a phone call from Vodafone saying that the plan is being discontinued and I have to choose an alternative data plan now. Firstly as per my knowledge is concerned, even if any service/plan is getting discontinued it means that it is being discontinued for the customers who are not using it and want to apply for it henceforth. But the customers who are already using that particular plan are not supposed to be deprived of the plan. Even in past there have been quite a few plans in Vodafone those have been discontinued, but they have been discontinued for new appliers and not for the existing customers. It is supposed to be discontinued for the existing users only if they opt for discontinuing it.

And as far as I am concerned, I have been quite satisfied with the VLU99 data plan since the day I have been using it all 3 postpaid numbers [protected], [protected] & [protected]. Hence I am really not happy with the option of discontinuing it. There are many other service providers which offer a range of good data plans but I do not want to go through all the headache of porting the connections and besides that, I still want to stick on to Vodafone because of the long relationship that is already built with Vodafone, provided my Vodafone Live Unlimited data plan is not discontinued.

I hope my email is going to be considered important and a valuable one and I am hoping to get a revert from you soon with a positive feedback.

--
thanks and regards,
Rakshit
(+91) [protected]

I would like to hereby bring to your notice that Vodafone India (AP circle) has been constantly harassing me for payment even after I cleared all payments and requested for discontinuation of services.
I sent out my first communication on March 24th 2013, requesting them to discontinue my services since I was moving out of the country for a year on a company assignment. I received an acknowledgement from Vodafone mentioning that they would get back to me in 2 days time, however, they never did. They sent me a mail providing me with details of pending amount to be cleared, which I did May 15th 2013.
Even after this they have been sending me mails to clear more payments (which I have no clue) where they got from.
On 19th Aug 2013 they sent me a reminder mail from their legal department for the due amount and I spoke immediately to one of their team members (Sandeep, mobile # [protected]), as mentioned in the mail to contact him for any clarification. He said he is going to take care of the issue. However, again the same mail came back yesterday asking for a pay out of Rs 2018 within 5 days or they would take legal action. I have no idea whether their system gets updated properly or not and I am really frustrated with this harassment from Vodafone asking for payments over and over again.

I am currently in Malaysia and cannot meet anyone in person

Can anyone help me on this?

Thanks
George
+[protected]

Despite several complaints on 111 and [protected] not only mine but several colleagues and relatives 3G connection speed is pathetically low these days at 0.05 Mbps or lower. Sometimes there is no connection at all neither 2g nor 3G. All this despite paying rs800 per month with several hours and days of downtime. How can a company of such repute get away with this. Even voice services get frequently interrupted or disconnected.

I am Using vodafone postpaid from last 3 years In july 2013 i was using vmc99 data plan . Then on 20th july i got call from vodafone for the activation o[censored]nlimited inyernet plan of vmc 199 in which there is condition that speed is reduced to 40kbps after 2GB usage , i accepted the plan . And plan got activated from 1st august 2013 which i confirmed by vodafone care . After 2gb usage i got a msg that -KEEP ENJOYING UNLIMITED DATA PLAN AT REDUCED SPEED OF 40KBPS AS YOU HAVE USED 2GB. Then on 30august i got msg i have charged RS 8500 approx for Net charges . Immediately i called customercare and they said that you will get discount of plan at bill and i deactivated the plan. Ihave used 2.7 GB from 1- 30 august. Then bill comes with net charges of 8500 Then i registered complaint to customercare on 7th august , he confirmed and said that wrong charges are applies you should get waiver in 1 week but nothing happened i registered 3 complaints till then but no one solves . I still have that msg as prof My vodafone no. - [protected]

I am chasing with Vodafone from last few days regularly.. no response from them.

I have recently moved to US. so have sent emails to corprelations.[protected]@vodafone.com and vodafonecare.[protected]@vodafone.com regularly to close my account... however not even a single response. to my emails.

below are details :

Ph- [protected]
Name : kiran dhar
email id - [protected]@yahoo.co.in

I was using vodafone postpaid 3g internet connection(GSM in Dongal) before 2 months.Vodafone customer care is the worst worst worst..customer care...among all other internet provider company.I used it for 2 months.First month i only got 190 rs bill.And after that in 2nd month i got 3850 rs bill.during 1st to 2nd month i called vodafone customer care 10 to 15 times and was asking for the service number so that i can able to know the current internet usage of mine.Customer care people have not correct information regarding that number and all the time they were making me fool.Becuase of that i am not...am not going to pay them a single paisa for that bill...First improve your service and then do ur business...By for ever vodafone and dont ask me for ur remaining bill that i will not pay u guys deffinatelly...

Dear Vodafone care team My Mobile number is [protected]. I had switched to Vodafone from my Idea connection in third week of August, 2013 due to network problems of Idea. Before porting to Vodafone , I was getting bill of Rs. 200 per month on Idea connection. After porting to Vodafone , I received an SMS from Vodafone on 20-Aug-2013 that my credit limit is Rs.800 and on next day i.e. 21-Aug-2013, the credit limit was increased to Rs. 2000. On the next day i.e. on 22-Aug-2013, my credit limit was further increased to Rs. 9000 by Vodafone. Then I felt it very strange and I fixed my credit limit to Rs3000 by sending an SMS ‘DL 3000’ to 111. To my surprise, all my data services were barred and outgoing calls were also barred from 05-Sep-2013 onwards . I was told by Vodafone care that my bill amount has exceeded the credit limit, but they did not explain anything on my call details. I was told that I might make a payment to restore the services .Then, I had paid an amount of Rs. 1500 to Vodafone. After receiving the Bill on 17-Sep-2013, I was shocked to see a bill of amount Rs. 11,375. The GPRS data charges were Rs. 6250 + taxes. Many a times, I had requested Vodafone Care to review my bill details before dispatching it, because my mobile usage was minimal locally as well as while in roaming . I am sure that this much bill amount is not mine and not acceptable to me. Even my data services were off most of the times during roaming. You are requested to review my bill and correct it and send it. I shouldn’t have got a bill of more than Rs 3000, which is my credit limit . You are requested to resolve the issue related to my mobile on priority and activate my outgoing data and call services. Thanks [protected]

Applied for Postpaid Mobile Number Portability([protected]) on 01st Sep 2013 and we are on the 22nd day,still no response and number has not been ported yet. Customer Care executives give commitments after commitments and cancel the call if i ask the final commitment date. All documents have been submitted and i do not know why is this issue when i have cleared the payment and also made an extra payment of Rs 700 odd to carry smooth process. Extremely disappointed and would take this matter in social media if it does not get solved by tomorrow.

Dear Sir, My Vodafone no is [protected]. I have change my Vodafone tariff plan fron 500 to 149 at Park Street Vodafone store. But they didnot change that plan and instead of that they activate internet tariff plan for 2G @ 125. So in my last billing I have paid Rs 500 + 125. So it's my earnest request to adjust my extra amount which you have deducted because of your fault and misconcept. Please implement my desired tariff plan @ 149 and for internet 125 on immediate effect and reimburse my amount immediately. I am a vetarant customer of this connection and you are misguiding me without any prior intimation. Please do on urgent basis and revert. Regards Subrata Biswas [protected]

Hi, i have been trying to send sms to my friends who are using Aitel in tamil nadu, from my delhi vodafone sim, for the past 4 days, msg is not getting delivered. if i send it to any other network, im not facing any issues. can you throw some light on why this happens?

Dear Sir, I had activated VL8 mobile internet pack on my vodafone mobile No. [protected] as on dated 15/04/2013 Which contains 40 MB Data with 15 Days validity. It was auto renewal service. Last it was renewed on dated 28/08/2013. Before next renewal on dated i had used 80% data on dated 10/09/2013 05:40 PM my data balance was 6.05 MB. Next day 01:20 PM i had used 5 MB data. But before next renewal vodafone had deducted my all balance Rs. 23/- by showing reason of excess data uses and auto renewal pack de-activated on my mobile. I am 100% sure that it was a pre-plan for stopping my internet pack because i had never cross 40 MB data limit since from 15/04/2013 At present my mobile's network log is showing total 38.7 MB data uses Vodafone was sending me two SMS daily for 1GB 3G GPRS = RS. 122 and 500 MB 3G GPRS = RS. 49 since last 40 days but i have not accept any offer so vodafone had deducted my balance and De-activated my VL8 mobile internet Pack. I do not want to get refund-credit for my deducted balance But i am requesting to vodafone Please send me UNIQE PORTING CODE via SMS to my mobile So i can change network service provider via MNP Process. Thanking You

I called for inquiring about my data plan and internet speed, and the executive keeps interrupting as usual without listening to the problem. The executives don't even bother to listen to the customer and it has happened for the third time, not only with me but my friends as well. Very rude behavior and customer service is degrading day by day. Me and my friends are opting to port the number. Executive don't know English is the worst thing you can ever expect. A final goodbye to Vodafone for a thankless customer care service.

[protected] Nishant Kumar Singh [protected]@gmail.com 20/09/2013 Dear sir/madam, It's nishant kumar singh i am disappointed with your service.I am having issues related to my vodafone postpaid number [protected].Vodafone care executive has done fraudism with me.On 13th of sept 2013 i received a call from vodafone care executive saying that sir we have an offer for you on postpaid connection now you can convert your vodafone prepaid number into vodafone postpaid number with best monthly tariff plan or talk plan.I told him to explain about talk plan he told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit after confirming again i told him ok send your executive for collecting documents. On 15th of sept 2013 they activated my number into postpaid on the sim they provided me.I was happy that my number has activated with best talk plan but on 17th of sept 2013 when i checked my vodafone postpaid number account details i was totally shocked as according to their commitment they had not given me the tariff plan they promised on my number before activation. Instead of Rs 149 they activated of Rs 199 monthly rental and even benefits they offered me was also changed instead of 600 mins they are giving 150 mins free calls per month and 100 sms. This is not fare you guys have done fraudism with me and cheated me.Such a big firm is playing cheap tricks with customers.If it was matter of lakhs or crores one can think its a big amount so you are cheating customers but it's the matter of only Rs 100 or 200 in such a small amount you are playing fraudism with your value able customers. I am using four numbers on your network and the monthly rental is same on all the numbers with benefits.Monthly rental is Rs 149 and 600 mins free calls std+local per month and 400 sms national+local free per month on my numbers [protected],[protected] [registered on the name of nishant singh] [protected],[protected] [registered on the name of sumintra devi]. Now you must think that after getting these benefits on my four numbers why i will activate monthly rental of Rs 199 on my fifth number [protected].Vodafone guys told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit after confirming i activated my number [protected] into postpaid. Now you have changed my monthly rental and benefits that was promised by you.Because of poor service i closed my number [protected] and i think if the situation will remain same then slowly i will have to leave your network or close my numbers permanently.So, its my request please look into the matter and activate my tariff plan with benefits that was promised by your executive as soon as possible. Otherwise i will have to close my numbers as my previous number [protected] was closed.Do not disappoint customers you should think you are because of customers that are using your network.Such a big firm has given you facilities for satisfying customers not for disappointing customers.And one thing more i am not able to talk to customer care executive on 111,198 or [protected] from past two days see this is your service. Sincerely, Nishant Kumar Singh [protected], [protected]