Vodafone India Complaints & Reviews

Dear sir,
I am partha pratim das, kolkata based prepaid customer. My vodafone no. Is-[protected]. I have been facing a problem regarding my net pack recharge. On 09/09/201 i recharged rs.196 for unlimited net pack. I got a message that your unlimited internet pack is active now. Then i started net surfing. But company deduct internet surfing charge.
I called up at vodafone care and the executive told me that its a technical problem and would be refund in one day. He registered my complaint. My complaint no is-[protected]. But unfortunately deducted amount not credited. I have spoken to vadafone care executive wherein the executive told me that the refund would be credited within 19/09/13.
On 20/09/13 when i called vodafone to know the solution of my complaint, the executive told me that it is in process and refund the amount within 21/09/2013. The same process has kept running since then and i got same response.
On 29/09/2013 when i wanted to talk to supervisor no one attended my call and my call was put on hold and finally disconnected. Its very harassing being customer of such big telecom company.
Please solve my problem and refund me as soon as possible.
Thanking you.
Partha pratim das
Mob.-[protected]

My post-paid connection with Vodafone ([protected]) is given to someone else. I payed my bills this month too, but my sim no longer works. No one is taking my complaint at Vodafone. When I called my number from my other phone, it was picked up by another person (an employee of a company), who claimed that this number was allotted to their call centre 18 months ago, and they have been receiving my SBI transaction SMSs, calls asking for my name, etc. I have no idea where to go with this complaint to. Please help.

I have purchase new post paid internet plan sim (No. [protected]) from Vodafone store, udaipur situated at uit circle. when i met sales executive i told her i taken this connection only for net and she marked in application form for only use net. she give me sim and told me this sim start after 24 hours but that day around 7:30 pm i get one message form vodafone company. In this massage write "hello please call 117 for televerification for your new vodaforn number [protected]." than i call to 117 and verifi this number and ask to executive when i used internet through this sim and he asked after one hour. than i used this internet sim next day around 11:30 am. i used this sim whole day and after around 7:15 pm this sim not worked and than a message received from vodafone company "your services are barred as usage of rs. 845/- has crossed cr limit. To restore, please make payment. call vodafone care on 111 for any clarifications". after repeatedly talking to customer care executive the response was not satisfactory. they told me to deposit minimum of rs. 500/- to continue using the services. please look into the matter.

Hi, I am BHUSHAN PATIL. I have done portability of my two Aircel no. i.e. [protected] & [protected] into Vodafone billing VG_MU_MV_NOVARTIS_99 corporate plan. In this plan Vodafone offers Novartis and Sandoz employee free calling in the circle i.e. .CUG ( Corporate user group). As per my request Vodafone activate CUG on 31 July 2013 also informed this though mail. But after some days they again deactivate CUG service without any intimation and but as per your request they activate it.but before activation they charged as per normal customer after my communication they revert XX amount. But still not given full bill clarification from last three month. I have communicate on corporate.[protected]@vodafone.com and by phone also but not any satisfactory response they given to me My email id-:[protected]@gmail.com mob-:[protected] /[protected]

my name is Deepak from mahendergarh Haryana, my vodafone postpaid no.is [protected] . All of services of my vodafone no. has been suspended without intimation . i had talked to cc a lot of time and visited vodafone store too but the problem is still, there. This no. is ported from reliance & clearance bill details is given below. Dear Customer, Thank you for using our payment services. We hereby acknowledge the receipt of Rs. 246 on date[protected]:18:54 PM and the same has been credited to your account. Details of the payment are mentioned below: Transaction detail Relationship Number [protected] Subscriber Number [protected] Payment Date & time [protected]:18:54 PM Payment Amount (Rs) Rs. 246 Payment Towards Invoice Payment Mode DIRECT DEBIT Thank you for choosing Reliance, India's No.1 Network. Regards Customer Care Reliance Communications Limited Now try to make it okay.

Dear Sir?Mam Iam using vodafone network, they not at all providing good service as they mentioned in the offers, they simply promoting fake offers and charging high from the customers.i have recharged with 199 for unlimited 2g pack, as they mentiong the speed should be 140kpbs but iam not getting even 5kbps, that to they are not taking my issue to be resolved.i had given 3 complaints about the same issue.they are not responding at all.i had call plenty of times from past 20days. ref numbers:[protected],[protected],

We had requested you to block 16 sim cards by a mail dated 26.06.2013. Still we had been billed for all sim cards by Rs.30586.19 for August ’13 .We were about to pay only Rs 10548.66 for the remaining 13 sim cards we were using. But we were asked to pay Rs.22077 for all sim cards and we paid same by cash.

Again we requested vide mail dated 17.08.2013 keeping in reference the above mail for deactivation of (16+5) or 21 sim cards .This time sim cards are de-activated but did not leave us unbilled Rs.6036.43 as usual. But now we have made up to pay only Rs.3704.45 for 9 sim cards for Sep’13 .

You are requested to waive off the extra charges in Sep’13.

Please do needful on such kind of reckless billings and very often sim blockings for the paid sim cards.
These two people never rarely picks up phone.They have been harassing us since May'2013.

Mr Sandeep > [protected] Mr Vishal > [protected], [protected]

Dear Sir / Madam, Hi, my name is Saurin Tana and my Number is [protected]. I am old costumer of Vodafone more then 8 to 10 years. I have requested them to do the change of address, as I have been shift to new house. They informed me that the change of address will not happen, as I am a prepaid costumer, for doing a change of address then I need to convert my prepaid to postpaid connection, which i feel is very wrong. I have changed all my document address to new house only my mobile thing is pending and they are not doing it. At the time of problem, they are creating a problem saying that they need my address proof which is of old house as I have mansion earlier that I do not have any old house proof so now they are not ready to help me. Request you to look into it at the earliest. Thanks.

Vodaphone Relationship no 4.7821.00.00.100114
contact number of vodaphone:[protected]
bill date 25/09/2013

Vodaphone india

My name Liju, I have a greivance against the Vodaphone india, i am charged wrongly for the bill

My bill amount came is Rs.9127.74, For the entire month i was out of India, and was not accessing my phone, I have not requested for any kind of service during this period, i have been charged for internet usage for 8000+, which i have not availed, when i asked for my detailed bill the customer service agent refused to share the details

Also when my credit limit as on 24th sep was not 9000. i was not informed on the chagres levied on me, nor the changes in my credit limit, this bill is wrongly calculated.

If all the bill is not waived of within 48 hours i will not laible to make payment for vodaphone as this is cheating done by giving me the wrong bill.

Please note: I will not make a single penny of payment to vodpahone unless the send me apology letter and also if harrased i will claim compensation for harrasment.

Regards
[protected]

Hi There,

I have been charged 14600 as monthly bill charges by vodafone.Despite of the data plan 2GB/98 Rs (internet plan) activated on my connection, i have beed charged 10/10KB for the internet.
Despite of 2 months followup and 100's of calls and several mails my billing is not resolved yet.

Even though i have been told/informed by vodafone customer that my actual bill amount is only Rs.194 they are not doing anything to resolve the issue.

I have been harassed lot by the vodafone custome care.

Please do the need full.
Satish Patil
[protected]

I am Vodafone postpaid customer since last 7-8 years for mobile numbers [protected] and [protected]. Plan for these numbers is A543 CUG L3, as i am working as assistant professor in New Civil Hospital campus, Surat. This is a CUG plan for Civil Hopsital, Surat. I had activated unlimited internet (199) plan for [protected]. After using this plan i have felt that i am not using internet beyong 1GB. On searching your website www.vodafone.in i can not find how to deactivate this plan, so i had had chat session with Mr/Ms Snehal on 8/9/2013 regarding deactivation of this internet plan and he/she had taken request for deactivation of internet plan. He/She had assured me that this internet plan will be deactivated up to 18/09/2013 after verifying my address and email details. After 2 days on 10/09/2013, i have recieved SMS from VG 61112 stating Your new plan is A245, monthly rental of 1399, local [protected]@V call .40 per min, other local [protected]@M call 0.40 per min and 0.80 for other local phones. Currently i am paying Rs 45 as rental for CUG Postpaid connection and new plan which is changed without any request and permission is 31 times costly than my CUG plan. I have talked to Mr Suresh K Nai regarding this matter on vodafone care. He told me that request for change in postpaid plan was made by Mr/Ms Snehal along with request of deactivation o[censored]nlimited internet plan. He assured me that Vodafone executive will call me within 24 hours to resolve my complaint but he could not assure me that this whole process will be hassle free. In whole chat session with Mr/Ms Snehal whole discussion was regarding deactivation of internet plan, nothing was discussed about Post paid plan. Due to This undue mental harassment, i am feeling cheated by Mr/Ms Snehal, i have to wait for 5-10 mins waiting for your executive to talk to me on Vodafone care, I have to explain him whole scenario, i was put on hold for 3-4 time during this conversation (Ref No[protected], cost of which was on me, If Billing was miscalculated according to this plan which i have not requested to activate - Who will be responsible for this? who will bear the cost? i will have to again go through this mental torture. and i have to again talk to your executive and might have to explain whole scenario again due to this unprofessional act of Mr/Ms Snehal in greed of higher commission for migrating me to higher postpaid plan. on 20th September i have received call from Rakhi Ahuja From Vodafone. She told me that My post paid plan was changed by mistake from their side and it will be rectified. She could not explain why there was delay in contacting me even after complaining on customer care number as well as by email. She further told me that bill will be generated as per new plan but they will change the plan and adjust the amount at the time of payment. Today is 26th September, i have not received single Email, call or SMS regarding changing my postpaid plan to older one. Dr Mayur Chaudhari

I am Rohit Rathod, I am using USB Stick- K3800 with a vodafone postpaid card. I continuously sent complaint regarding vodafone 3G internet problem, but they ignore my problem everytime. Vodafone is having a maladministration. I never seen such maladministration before. My all friends saw my internet problem and cancelled to buy vodafone internet connection, and also suggest me to buy photon plus or any all in one internet dongle instead of this vodafone. I requested them many times to solve my problem and But they didn't gave any positive response. I think they are doing time pass in vodafone center, they don't care about customer. They all are none o[censored]se.

not open my vodafone account - Vodafone Postpaid

Dear sir, Madam,

Hi Im srujal thakkr and im a gud user of vodafone postpaid connection but i have a problem with ur connection .My Problem is my vodafone account is not open im try appprox 50-80 times but its not open so pls u tel me r u not give better service...
Please give me better solution of this problem


Vodafone user
Dr.Srujal Thakkar
!

I have been a Vodafone Mumbai service user since over 10 years now

Vodafone is being very selfish with discontinuation of a particular service that I have been using since quite a few years on 3 connections

There is a very straight forward concept of Vodafone that when they actually discontinue a service, they discontinue it for appliers henceforth but they have never discontinued it for the existing users. Like if there is a particular plan called "Plan A" and if they want to discontinue it, they discontinue it for new customers or for the existing customers who are not using "Plan A" but want to start using it. But they keep the plan active for the customers who are already using the "Plan A". But this time I get a call from their customer service saying that from 4th of October 2013 onwards, they are discontinuing the plan on all 3 numbers that I have been using. This is not right, they are not supposed to do this. And their executive dont want to take my complaint, neither ready to give me an email address where I can write my complaint to. I finally managed to find a few email addresses which are the complaint email ids in Vodafone department and I wrote my complaint to them a few days back, but they not getting back to me with a solution.

I have also attached the proof all the emails that I have sent to Vodafone with this article & they have never replied to any of them

[protected][protected][protected][protected][protected]

The following is the email that I wrote to them:

Dear Sir/Madam,

This is a complain email and my complaint is as follows

Have tried to get in touch with any higher authority at vodafone who can resolve my issue, but all my emails are bouncing back

And every time I write an email, I get an auto response email saying my issue will be worked upon in 48 hours but I don't get any revert from any of your executives.. please try to make things convenient for your loyal customers this time

My complaint:

My name is Rakshit Shah & I have been a very old customer of Vodafone

My postpaid numbers are [protected], [protected] & [protected] and my prepaid number is [protected]

I have been using all the above mentioned Vodafone connections since quite a few years and have always been a loyal customer. You can check my history for my previous records. Even though I have faced problems with network and service with Vodafone, I have still stuck on to it.

I have been using the Vodafone Live Unlimited data plan (Rs.99/-) monthly rental on all the 3 postpaid connections over a period of time now and suddenly today I get a phone call from Vodafone saying that the plan is being discontinued and I have to choose an alternative data plan now. Firstly as per my knowledge is concerned, even if any service/plan is getting discontinued it means that it is being discontinued for the customers who are not using it and want to apply for it henceforth. But the customers who are already using that particular plan are not supposed to be deprived of the plan. Even in past there have been quite a few plans in Vodafone those have been discontinued, but they have been discontinued for new appliers and not for the existing customers. It is supposed to be discontinued for the existing users only if they opt for discontinuing it.

And as far as I am concerned, I have been quite satisfied with the VLU99 data plan since the day I have been using it all 3 postpaid numbers [protected], [protected] & [protected]. Hence I am really not happy with the option of discontinuing it. There are many other service providers which offer a range of good data plans but I do not want to go through all the headache of porting the connections and besides that, I still want to stick on to Vodafone because of the long relationship that is already built with Vodafone, provided my Vodafone Live Unlimited data plan is not discontinued.

I hope my email is going to be considered important and a valuable one and I am hoping to get a revert from you soon with a positive feedback.

--
thanks and regards,
Rakshit
(+91) [protected]

I would like to hereby bring to your notice that Vodafone India (AP circle) has been constantly harassing me for payment even after I cleared all payments and requested for discontinuation of services.
I sent out my first communication on March 24th 2013, requesting them to discontinue my services since I was moving out of the country for a year on a company assignment. I received an acknowledgement from Vodafone mentioning that they would get back to me in 2 days time, however, they never did. They sent me a mail providing me with details of pending amount to be cleared, which I did May 15th 2013.
Even after this they have been sending me mails to clear more payments (which I have no clue) where they got from.
On 19th Aug 2013 they sent me a reminder mail from their legal department for the due amount and I spoke immediately to one of their team members (Sandeep, mobile # [protected]), as mentioned in the mail to contact him for any clarification. He said he is going to take care of the issue. However, again the same mail came back yesterday asking for a pay out of Rs 2018 within 5 days or they would take legal action. I have no idea whether their system gets updated properly or not and I am really frustrated with this harassment from Vodafone asking for payments over and over again.

I am currently in Malaysia and cannot meet anyone in person

Can anyone help me on this?

Thanks
George
+[protected]

Despite several complaints on 111 and [protected] not only mine but several colleagues and relatives 3G connection speed is pathetically low these days at 0.05 Mbps or lower. Sometimes there is no connection at all neither 2g nor 3G. All this despite paying rs800 per month with several hours and days of downtime. How can a company of such repute get away with this. Even voice services get frequently interrupted or disconnected.

I am Using vodafone postpaid from last 3 years In july 2013 i was using vmc99 data plan . Then on 20th july i got call from vodafone for the activation o[censored]nlimited inyernet plan of vmc 199 in which there is condition that speed is reduced to 40kbps after 2GB usage , i accepted the plan . And plan got activated from 1st august 2013 which i confirmed by vodafone care . After 2gb usage i got a msg that -KEEP ENJOYING UNLIMITED DATA PLAN AT REDUCED SPEED OF 40KBPS AS YOU HAVE USED 2GB. Then on 30august i got msg i have charged RS 8500 approx for Net charges . Immediately i called customercare and they said that you will get discount of plan at bill and i deactivated the plan. Ihave used 2.7 GB from 1- 30 august. Then bill comes with net charges of 8500 Then i registered complaint to customercare on 7th august , he confirmed and said that wrong charges are applies you should get waiver in 1 week but nothing happened i registered 3 complaints till then but no one solves . I still have that msg as prof My vodafone no. - [protected]

I am chasing with Vodafone from last few days regularly.. no response from them.

I have recently moved to US. so have sent emails to corprelations.[protected]@vodafone.com and vodafonecare.[protected]@vodafone.com regularly to close my account... however not even a single response. to my emails.

below are details :

Ph- [protected]
Name : kiran dhar
email id - [protected]@yahoo.co.in

I was using vodafone postpaid 3g internet connection(GSM in Dongal) before 2 months.Vodafone customer care is the worst worst worst..customer care...among all other internet provider company.I used it for 2 months.First month i only got 190 rs bill.And after that in 2nd month i got 3850 rs bill.during 1st to 2nd month i called vodafone customer care 10 to 15 times and was asking for the service number so that i can able to know the current internet usage of mine.Customer care people have not correct information regarding that number and all the time they were making me fool.Becuase of that i am not...am not going to pay them a single paisa for that bill...First improve your service and then do ur business...By for ever vodafone and dont ask me for ur remaining bill that i will not pay u guys deffinatelly...

Dear Vodafone care team My Mobile number is [protected]. I had switched to Vodafone from my Idea connection in third week of August, 2013 due to network problems of Idea. Before porting to Vodafone , I was getting bill of Rs. 200 per month on Idea connection. After porting to Vodafone , I received an SMS from Vodafone on 20-Aug-2013 that my credit limit is Rs.800 and on next day i.e. 21-Aug-2013, the credit limit was increased to Rs. 2000. On the next day i.e. on 22-Aug-2013, my credit limit was further increased to Rs. 9000 by Vodafone. Then I felt it very strange and I fixed my credit limit to Rs3000 by sending an SMS ‘DL 3000’ to 111. To my surprise, all my data services were barred and outgoing calls were also barred from 05-Sep-2013 onwards . I was told by Vodafone care that my bill amount has exceeded the credit limit, but they did not explain anything on my call details. I was told that I might make a payment to restore the services .Then, I had paid an amount of Rs. 1500 to Vodafone. After receiving the Bill on 17-Sep-2013, I was shocked to see a bill of amount Rs. 11,375. The GPRS data charges were Rs. 6250 + taxes. Many a times, I had requested Vodafone Care to review my bill details before dispatching it, because my mobile usage was minimal locally as well as while in roaming . I am sure that this much bill amount is not mine and not acceptable to me. Even my data services were off most of the times during roaming. You are requested to review my bill and correct it and send it. I shouldn’t have got a bill of more than Rs 3000, which is my credit limit . You are requested to resolve the issue related to my mobile on priority and activate my outgoing data and call services. Thanks [protected]