Vodafone India Complaints & Reviews

On 29th October 2013, I subscribed for the 3GB unlimited package priced at Rs. 655/- On the same day, I got a message that says- "Your Unlimited Internet pack is active now valid upto 25/11/2013" However, today at 12.04 am, I received a message that says you have been unsubscribed from the package. And after this, I have some 8-10 MB left in my data usage account. How can this be possible? In two days I have been forcefully unsubscribed from my 3g pack? Kindly look into the matter and please re-subscribe me to my plan for which I have already paid. This is highly inconvenient. Please solve this ASAP. Phone Number- [protected]

Hi
Vodafone customer relationship no :4.2623.00.00.100078
Vodafone forcibly activating 3g services on my number. I am forced to swicth off my cell because of this reason!

I have communicated to vodafone several times but vodafone claims that i have agreed to use 3g services! I deny the same.

Vodafone is trading customer details with tele marketers for money. Any one can register as tele callers without any proper checks and get access to vodafone nos! I get calls even from vodafone nos

I am getting too many marketing calls from banks, insurance companies!

I raise complaints on vodafone site, but vodafone is least bothered! When i provide all the proper details why numbers are not disconnected or no action taken against these telecallers!

I know they get my number from vodafone database! I am sure vodafone is trading customer nos!

Here are the few no’s which i want it to be diconnected without any excuses!

[protected] - standard chartered bank-29 oct 2013
91 [protected] - standard chartered bank-21 oct 2013

91 [protected] - lic insurance-15 oct 2013

91 [protected]- sms - you have won etc-18 oct 2013

91 [protected] - standard chartered bank - 26 oct-2013

I need to know how come these tele-callers get to know my number? I have recorded conversation with a tele-callers where-in she confessed getting nos from vodafone customer db. Any one can register as tele callers and get access to vodafone customer base by paying money!

Vodafone is selling personal info for money!

When i update my name in vodafone, i get calls from tele callers asking for that person, which proves my point!

When i was travelling from Mumbai to pune, i told vodafone guys regarding this they told sir we are not charging for Roamin in Pune(Whole Maharashtra). its free in your bill Then also they sended me a bill of aprx. Rs. 1300. and deducted from by balance . and when i called them about this then they were saying ok sir sorry for previous deduction we cant revert your amount but you will get free roamin service from next month we are activating your service now which is free of charge. so this is a completed frod from vodafone side. request you to please look into this. My Mobile No. :- [protected]

Date of purchase:[protected] Referring to above information you must have got idea about its been so long I am not able to connect to network. After making many requests and reaching all vodafone help centre i have not got any useful help. No one is able to give me any useful solution.my official work got disturbed due to this. So kindly request you to let me know the returning process of dongle and how do I get my money Rs. 1500/- back. This is kind request. I do not want to continue any more.and do not want to wait any long its been 15 days date of purchase I have no use of the product I buyed so why do i use it. Waiting for your reply today itself. For any information call on [protected]/ [protected].

dear sir vodafone not refund my security money of post paid connection of [protected], mob no. now i change my connection postpaid to prepaid . i request sevral time for refund of security money to vodafone store tikonia haldwani nainital uttarakhand 263139. but vodafone not refund my security money. please take right action thanks and regards prem singh mob. no. [protected] (vodafone) vill-phoolchour p.o. annandpur, rampur road haldwani, nainital, uttarakhand pin 263139

On sunday(27/10/2013) I talked to customer care representative for 3G pack on morning, he told me a special offer for you, if you recharge Rs101 you get 300MB for one month. When I recharge Rs101 I get 500MB for 20day 2G pack. At 11PM sunday night again I talked to customer care representative he told me that their representative gave wrong information. he told me that I transfer your money to your balance account, You recharge Rs10 your balance account is near about RS107, after that you sms *444*103# you get the 3g pack.Next day monday morning I recharge Rs 10, on monday two times and tuesday morning I talk customer care representative about my pack, they just harassing me. Till now today(29/102013) tuesday evening I will not get the 3g pack. My name is sukanta sekhar sen and my number is [protected]. I will be grateful to you if you solve the problem as early as possible. No photo proof is required because all the conversation is on phone.

sir,
i was going okhla phase 2 delhi vodafone office on[protected], for the purpose of portibility of my airtel number to vodafone and i meet the persons akhil and devraj . first mr. akhil tells me that they cannot port my number in to prepaid they only port in to postpaid. than their behaiviour was very rude. then the second person devraj told me he didn't port my no. in any of the prepaid or postpaid and these problem suffers me with two weeks please port my no. as my request as soon as possible

My telephone number was barred. My bill was for rs.1400/- out of which i had already paid

Rs.800/-. Rs 600/- was pending out of which rs 570 was the disputed amount.

I have already lodged complaint with trai and consumer forum. They had asked to wait till

30th.

Vodafone unilaterally barred my number. I am a legal professional and this unjustified act

Has seriously affected my work and my reputation.

When the customercare was contacted at 8 pm. And spoke to pankaj who assured me that he

Would get it rectified. It was not done. Subsequently again i contacted customercare and

Poke to kuldeep singh at about 9:45 p. M. And asked them why my services have not bben

Restored as promised i was told that it was not possible nad he was giving the call to a

Enior officer. I waited but nobody came on line.

They have indirectly pressurised me to make the payment of the remaining bill which was the

Disputed amount. I had to make the payment as the mobile number is important in my

Profession. They did not even waith til[protected].

This is the treatment they are giving to a laegal professional. I wonder what kind of

Treatment the company would be giving to other lay customers.

The company by resorting to such fake contests on mobile is cheating hapless customers.
Vodafone is resorting to such low means to make money. I am very disturbed and tortured.

They must have done this with a lot of customers. They must have cheated alot of customers.
Please probe into such illegal activities and see to it that the wrong is rectified.

Ccrc.in : consumer complaints — consumer complaint registration form — — complainant details — complaint no: 0007007/2013 — name of the complainant: sanjay kumar
Address: 257 sector-16 faridabad haryana india
State: haryana
City: faridabad
Pincode: 121002
Telephone no:
Mobile: [protected]
E-mail: [protected]@rediffmail.com — complainee details — company name: vodafone
Contact person: nodal officer
Address:
State: delhi nct
City:
Pincode:
Telephone no:
Mobile:
E-mail: nodal. [protected]@vodafone.com — complaint details — category: telecom

Subject line: excess bill of fake contest

Nature of complaint: dear manish jain,

I am forwarding mails which i have written to vodafone nodal officer and the
Reply i have got from them. I am not at all satisfied with the reply.

It is a unilateral reply where vodafone has not considered the viewpoint of
The customer. The customer happens to be a senior legal professional.

The contest in question was a fake contest and just a means of earning money
From customers. It is unimaginable that a reputed company like vodafone resorting to such

Low
Means.

Please go through the mails and check the phone records. I want the sms
Charges to special number 559551 reversed at the earliest as a gesture of goodwill.

Dr. Sanjay kumar
Advocate

Mobile - [protected]

From: sanjay kumar [mailto:[protected]@rediffmail.com]
Sent: saturday, october 26, 2013 9:42 am
To: vodafonecare mum (Mum), vodafone india
Cc: nodal mum (Mum-ne), vodafone india
Subject: re: re: urgent complaint sent on[protected] [protected]

To
The customer care,
Vodafone india.

Respected sir,
This is to bring to your kind notice that my mobile number is [protected].
I am an advocate and legal consultant by profession.

There is a contest by vodafone where questions are sent by sms and you have to
Send your answer by sms. Each sms costs rs.3/- send to a special number 559551.

Initially i answered a few questions. Then i started getting sms that you are on
The top and have cleared 99% and would be entitled to prize (S). After that i continued and
Amassed a lot of points. Evertime message comes that you are at the top and in the elite
Class. After amassing so many points still no prizes not even a small prize.

I crossed 99% long time back. After playing so long that remaining 1% could not
Be covered.

Even the answers to questions put at times by you are wrong. You give right
Answers and you are informed that you have answered wrongly.

This contest is all fake and a means of earning money from customers.

It is really surprising that a company like vodafone could resort to such low
Measure to earn money.

I want all charges to this number revered in my bill dated 24-10-13 and
Subsequent bills.

This is wrong otherwise i will be constrained to go to trai and consumer
Court. Such contests where you make false promises and lure hapless customers to play and
Fleece them of their money.

I have also lodged a complaint at 111. I spoke to sudarshan singh on[protected]
At 09:44:36 a. M. He assured me it will be taken care. I also tried contacting customer care

On
[protected] and spoke to dhir and megha. They listened to my complaint and told me to hold
While they transfer the line to some other concerned person. Later nobody came and replied

An urgent reply would be appreciated.

Yours faiyhfully,

Dr. Sanjay kumar
Advocate

Mobile - [protected]

On sat, 26 oct 2013 09:40:34 +0530 wrote

Urgent complaint sent on[protected]. Urgent action anticipated.

To
The customer care,
Vodafone india.

Respected sir,

This is to bring to your kind notice that my mobile number is [protected].
I am an advocate and legal consultant by profession.

There is a contest by vodafone where questions are sent by sms and you have to

Send your answer by sms. Each sms costs rs.3/- send to a special number 559551.

Initially i answered a few questions. Then i started getting sms that you are on
The top and have cleared 99% and would be entitled to prize (S). After that i continued and
Amassed a lot of points. Evertime message comes that you are at the top and in the elite
Class. After amassing so many points still no prizes not even a small prize.

I crossed 99% long time back. After playing so long that remaining 1% could not
Be covered.

Even the answers to questions put at times by you are wrong. You give right
Answers and you are informed that you have answered wrongly.

This contest is all fake and a means of earning money from customers.

It is really surprising that a company like vodafone could resort to such low
Measure to earn money.

I want all charges to this number revered in my bill dated 24-10-13 and
Subsequent bills.

This is wrong otherwise i will be constrained to go to trai and consumer
Court. Such contests where you make false promises and lure hapless customers to play and
Fleece them of their money.

I have also lodged a complaint at 111. I spoke to sudarshan singh on[protected]
At 09:44:36 a. M. He assured me it will be taken care. I also tried contacting customer care

On[protected] and spoke to dhir and megha. They listened to my complaint and told me to

Hold while they transfer the line to some other concerned person. Later nobody came and

Replied an urgent reply would be appreciated.

Yours faiyhfully,

Dr. Sanjay kumar
Advocate

Mobile - [protected]

On mon, 21 oct 2013 12:20:54 +0530 wrote

To

The customer care,
Vodafone india.

Respected sir,

This is to bring to your kind notice that my mobile number is [protected].
I am an advocate and legal consultant by profession.

There is a contest by vodafone where questions are sent by sms and you have to
Send your answer by sms. Each sms costs rs.3/- send to a special number 559551.

Initially i answered a few questions. Then i started getting sms that you are on
The top and have cleared 99% and would be entitled to prize (S). After that i continued and
Amassed a lot of points. Evertime message comes that you are at the top and in the elite
Class. After amassing so many points still no prizes not even a small prize.
I crossed 99% long time back. After playing so long that remaining 1% could not
Be covered.

Even the answers to questions put at times by you are wrong. You give right
Answers and you are informed that you have answered wrongly. The questions also at ti, es

Were repeated.

This contest is all fake and a means of earning money from customers.

It is really surprising that a company like vodafone could resort to such low
Measure to earn money.

I want all charges to this number revered in my bill dated 24-10-13 and
Subsequent bills.

This is wrong otherwise i will be constrained to go to trai and consumer
Court. Such contests where you make false promises and lure hapless customers to play and
Fleece them of their money.

I have also lodged a complaint at 111. I spoke to sudarshan singh on[protected]
At 09:44:36 a. M. He assured me it will be taken care. I also tried contacting customer care

On[protected] and spoke to dhir and megha. They listened to my complaint and told me to

Hold while they transfer the line to some other concerned person. Later nobody came and

Replied an urgent reply would be appreciated.

Yours faiyhfully,

Dr. Sanjay kumar
Advocate

Mobile - [protected]

I am using this service because i am big stupid.This is a froud Mobile Service Provider.Yesterday i activated 3g internet packs by dailing *444*8#.In this pack i got only 30mb data usage.Today i call 121 to know more about internet packs...i got that we get 125mb data usage at rs24 and to activate dail *444*24#...when i dial this i got that 30mb data usages for one day only...and rs24 deducted frim my account...i am posting this post in hope of get justice...i think these all compny are froud and exploiting there coustomer.Today i am going to break my vodafone sim becoz this is not only first time...its always happened. My vodafone no is [protected]

Dear Vodafone Team, I have one postpaid vodafone connection, I am suffering from unwanted services from vodafone. They are only cheating with customers to activate services and send large amount bill, and there is no any support from customer care. I called 10 times customer care but did not get any solution. My vodafone number also has been closed, while its post paid number.

Sub: Non receipt of Vodafone Bill for post paid connection Ref No. Vodafone mobile connection no. [protected] Dear Sir, Apropos of the subject cited above, this may please be informed that during last 3-4 months it has been observed that your office has not been sending my Vodafone bill against the aforesaid number. The undersigned has contacted your Customer Care Service several times (at least 100 times) in this regard but they did not pay any attention to my request, but only gave me several false assurances that duplicate bill would be sent to you shortly. But they did not actually send any duplicate bill, as a result of which I have been facing problems for making payment against my rental bill following which my connection was withdrawn for at least seven days. However, on the basis of the message sent on my mobile I paid the bill after due date and my connection was restored after seven days which resulted in so many problems to me which is not desirable from you at all. In the month of September, 2013 the bill did not come to my house. After so many requests to your Customer Care Service, your personnel sent me a Xerox copy of POD indicating that the bill was delivered to my door step which was subsequently lost, although during that period other members of my house were very much present in the house. This amply proves that your delivery man is not delivering the letter properly, rather evading responsibility. It is a matter of great regret this year I have not yet received my bill for this month too, although the payment has already been made by me on the basis of your message in my mobile. This is not the system for making payment. But lest my connection is disrupted like previous month, I have made the payment. Such irresponsible act is not desirable from a concern like you and if such thing continues in the nest month I shall surrender my Vodafone SIM Card without any hesitation, which may please be noted. Your early action in this regard is solicited.

On 25th Oct 2013, I called up Vodafone customer service to get a new 3G data card. Accordingly your representative came to my residence and collected my documents i.e. photocopies of my passport and a photograph. He delivered me a SIM card and told me that the dongle will be delivered nexst day. On 26th Oct 2013 the same representative came to my residence to deliver 3G dongle. He collected Rs. 1000 from me and gave me receipt as well. He was from SYSTEMATIC KNOWLEDGE SERVICE PVT LTD. I was assured that on the same day my data card will be activated. I was looking gor Rs. 1250 / 8GB data usage plan. On 26th Oct 2013 I received verification calls. Inevening I received a call from Systematics and I was told that the Rs.1250/- plan cannot be given to me as I have ONLY paid Rs. 1000 for dongle. For Rs.1250/- plan to be activated I need to pay additional Rs. 1000. On this I immediate called Vodafone customer care and I relized after talking to your tele representative that the person has not provided any mobile number to me for the SIM card delivered. On this next day on 27th Oct 2013 I went to Vodafone gallery in Borivali (West). They heard me but told me that they cannot help me. There I asked them to raise a complaint against the Systematics. The request number for that is[protected] On 27th Oct 2013 at around 11 AM I received a call from Systematics. They give me mobile number as[protected]. I was told that the same number on my data card will be activated by evening. On Monday 28th Oct 2013 I received a message from Vodafone (VM-VFCARE) that they cannot activate my number for data card and I should contact Systematics. On calling Vodafone customer care I came to know that this number[protected] cannot be activated as there are outstanding dues. Umpteen number of times I have called to Systematics but they are not responding.

Hi, I am holding two Vodafone Corporate connections issued at Bangalore.([protected], [protected]) Facing n/w issue, frequent call drops issue since last 3-4 months. I have called to customer care so many times and logged the complaint about it. Till now no action has been taken by them. I have raised number portability request also but their executives called me 2-3 times and said that the problem will be resolved.But till now no action has been taken by them. Vodafone is cheating and making money like this. Please look into this. Thanks, Ashok Ajmera [protected]

I am Uday Mer, I am customer of Vodafone. My number [protected] has outstanding bill around 2100 it is because of gprs usage, and Vodafone had stopped my outgoing call. Like to make your kind attention On this number vodfone_live_2G_unlimited plan is activated. regarding this I had called customer care and they had called me that your CUG dealer has not activated mobile internet service on your phone so service not activated on your number. In whole scenario due to a single mistake of your side we are suffering lot.

I request you to resolve it earliest and waive off the amount and resume the service.

I was my assumption that Vodafone has the best service but I think was wrong because, the date the card I activated I faced many problems regarding service and all stuff.

I heartily request to help me, otherwise I will going to stop my number from Vodafone, even stop my all CUG number.

This is to be lodged complaint for frequently receiving sms from Vodafone to my vodafone no.[protected] and deducted 10 paisa per sms which losses my balance amount.Pl do discontinue to sending the sms.and reply should be sent to me by email.Bisu.[protected]@yahoo.com

I have been a customer with Vodafone postpaid user since Jan 2013 ? my account number is 5.70155.00.00.[protected]. and mobile number is [protected]. 1. My credit limit is just 2500 INR. However, This month Vodafone has generated bill of amount 19892 INR. Here, big question comes why Vodafone hadn?t stopped my services when my credit limit was crossed. In generated bill, calling recharges are normal as previous bills. But, recharges for data usage is 19820 INR approx. 2. As per generated bill, I have used 6.3 GB of 2G data from 28-Aug to 27-sept. But, I completely disagree with this much data usage. when I have already taken 190 RS 2G-internet plan for 3GB. Also, I haven?t got any intimation for data plan was over. The changes are also not applicable. The payment of bill is completely beyond my limits. I can?t pay this kind of hefty amount for mobile usage. Please let me know if anyone can help me here.

I am extremely dissatisfied with the customer response team of vodafone. This is pertaining my account [protected].
I have been given wrong bills continuously by VODAFONE for last 3 months. And it is mainly their data usage calculation which is a concern. VODAFONE simply wants to suck every penny from customers in the name of 3G data charges because most often it is not tracked by the customer directly. so they sent me wrong bills. Through constant follow up with nodal teams, i was able to get reversal on previous occasion but this time they went overboard. Sent me a hugely inflated bill. I had high credit limit. so got the liberty to over bill me. clearly I refused to pay the amount till the bill was corrected. I sent several mails but did not get any satisfactory response from them. Instead my connection was abruptly discontinued. Since this was the only no. I was having I faced a lot of trouble for few days. Then I got AIRTEL no and have been happy since then.

The customer team is hounding me for payment on my mail ID, since luckily i did not share my new no. with them.
I have absolutely lost trust in vodafone. had been a customer of Vodafone since BPL HUTCH days. BUT This new team is apparently greedy, non-transparent.It is very disappointed for a POST Paid customer.
I think it was due for some time now that I try out other subscriber. As they say, every cloud has a silver lining.
AIRTEL is great.

I hope guys you avoid vodafone terrible services and save yourself from the agony of being hounded by them inspite of being a priviliged customer.
I have also raised with issue with consumer court. Hopefully VODAFONE will be reprimanded.

Sir, I am a customer of Vodafone India network. My mobile number is [protected] I have been complaining to the customer care about their bad network on my home. At first there was no issue. But after their upgrade from 2g to 2.5g I can’t use internet or make calls indoor. I have registered various complaints on the same issue for the past 1 years but they are not caring to rectify it. They say they have rectified it but nothing is seen in practical. Please take necessary actions. Yours faithfully, Alok Raj

3G modem out of order with in three month, I return to Vodafone gallery at Manjushree, Haldia, West Bengal on dated 06/11/2012. I can't return back the Modem till date, I inform customer care of vodafone and gallery also several times but no result. The gallery people not taking interest with the matter, not even giving any positive information .

Dear sir, i have use the vodafone from last 2 yrs now am convert my no in postpaid but your executive are not help me now am going to another company today i have a caal from your company he is also talking me so wrong am so feel bad its very bad Ramesh Poonia [protected]