Vodafone India Complaints & Reviews

Hi, I had been using my vodafone no [protected] for the past 6+ Yrs., .. I tried to port my Vodafone number to videocon in May 2012 I repent for the mistake..The No was NOT Ported successfully as it was rejected by videocon saying that, the address n id proofs need to be submitted .. but when i enquired the retailer he clearly shows he has sent all the id and address proofs, ...In any case after it was rejected it is with vodafone, I had been to vodafone stores @least a million times and they promised me that the no is with vodafone (right since 2012) and i had been following up but having made me reach out to them for an year (all the way saying the no is available with vodafone) they now claim that it is not possible to get the no. Now when i visit some other vodafone store, logical they should be giving the same resolution, shouldn't they?, but they say ask me a week's time to retrieve the no.. Is Vodafone running business or something else.. NOW Videocon has closed its operations...Its been more than an year since this happened and because of this idiotic Trash, I have lost my number... and now it is NOT IN USE... Is there any logical reason for the NUMBER to be NOT in use, if the porting is NOT proper it should have been intimated...BUT it was NOT, INSTEAD FOR AN UN-SUCCESSFUL PORTING HOW THE HELL I CAN LOOSE MY NO... WHICH I CANT AFFORD TO... having done all formalities i don't need to waste my time... if i m not able to get proper resolution, I will file a suite and necessary action may be taken against Vodafone

Hi,
I was using vodafone prepaid number [protected] suddenly after using it for few months my number got disconnected. I got to know from customer care that more than 10 number has been assigned in my name and TRAI has disconnected my number due to some regulatory rule. I was shocked as I was just aware of this number and have no idea of other numbers. I asked customer care person to give me the list of numbers so that I can file a complaint and get other numbers blocked as other numbers are using fraudently using my address/id proof. Person replied that they can't provide the number and I should contact near by vodafone store for the resolution.
I reached vodafone nirmaan vihar store on 7th of sept 2013 but no body was aware of the process, after discussion with few employees Neeraj sent mail to someone about my issue and asked me to follow up after few days. Since then I was following up with no response from anyone.
Today on 24th oct when I reached store, I met Neeraj and was surprised to know that still they don't have any details of other numbers. On his request I met Sachin (Store manager) and was very disappointed with his response. Very rudely he said to me " kisne bheja apko yahan, yeh yahan se pata nahi chalega. hume kya pata apne kahan kahan apna id proof baata hai" (who send you to this store, we can't do anything on this. How can we know to whom all you have given your id proof.) We can reactivate your number if you want.
I just want to know that being a store manager, he don't know how to talk to their customers?
If this can not be tracked from vodafone customer care and vodafone store that how many numbers are against my name and proof then where should I go?

The lady Neha at store does'nt do anything except for checking the token and she is so rude that I would never like to visit the store again.
I haven't seen her working on her desk (in my 5-6 visit) except roaming and if someone asks her a question then the very first reply from her is "where is your token? they will call you according to that"

Vodafone has lost one of his customer from today, and I would like to bring into vodafone notice that if any fraud happens with any number against my name, then I am not responsible for that as currently I am not using any number of vodafone.
Also i would like to bring into notice of higher management of vodafone to keep some polite and humble person at their store not like Sachin and Neha, as this is highly competitive world and people of lots of other options.

because of vodafone mobile connect service i got rs 8400 bill on my no [protected], but after complaint vodafone representative committed me to revert the bill after paying rs 2080, i had paid it but company had disconnect my phone, i have audio recording of communication with vodafone representative, for further contact my no is [protected]

Sir/Madam After giving my complaint almost every where @ 111, Vodafone Store, E-mail @ Vodafone Care, Talked at Nodal Office & even at Appellate Authority, but the problem of network in my indoor residence is going worst & worst. I am Deepak Bansal user of Vodafone prepaid connection # 98xxxxxx82. I am seriously getting frustrated in using even 2G connection only for calling purpose, no Internet, no 3G (3G coverage is not available at my residence). Completely unable to make & receive calls, unable to receive SMS. Frequent call drop at every call whether incoming or outgoing. Have to go out of my house to make & receive calls. Already gave request on 31.05.2013 @ Vodafone 111 (Complaint No- [protected]) but no action till now. Then I had given a complaint for the same to Nodal Office on 18.09.2013 ( Complaint No[protected] Every time whenever i contacted them for status of my request, they simply said... We have forwarded your complaint, please give us time. Now they have taken 5 months but completely unable to give me a reason for this delay. My case is with Nodal office right now with Mr. Martin, but he is such a lazy person in a Top level office, he didn't nothing to solve my problem. Vodafone just make fake promises to solve my problem by saying sorry & sorry again, but they don't want to do any work from low level office to top level office. Vodafone advertises That their networks works well even in remote areas & villages, but I stay in Delhi, capital of India, & in a better location but completely unable to use my cell phone. I have even replaced my mobile phone by spending Rs.15000 & replaces a new SIM, but this does not solves the problem. I have to manually search for network after every 10 minutes. I am using 2 Vodafone connections, out of that my Main contact no is in use from last 8 years & from last 3 years I am continuously in follow up with my issue. Now i[censored] people can solve my problem with in 3 days by installing a Booster or otherwise then its OK, otherwise i will portable my connection to some other company. Please don't say in your reply by giving a link that please fill your details on the site & share your number. I did this many times. I have given complaint number at both Vodafone care & Nodal office. You can retrieve my details from that complaint numbers. Regards Deepak Bansal

I am a user of vodafone service, my no is [protected]. I am unable to make or receive calls though in the presence of network voice in never ever clear. I live at pinewood society near rohan leher baner extension near highway pune maharastar

मी "दीपिका रमाकांत म्हात्रे " वोडाफोन या कंपनी कडून मी पोस्टपेड चे नवीन सीम [protected] एप्रिल महिन्यात खरेदी केले व त्याचा बिलिंग काळ हा प्रत्येक महिन्याचा 18 ते दुसऱ्या महिन्याच्या 1 7 तारखे पर्यंत देण्यात आला. या पोस्टपेड कनेक्शन मध्ये 399 रुपयांचे रेंटल प्लान होते. या स्कीम मध्ये मला 1 GB इंटरनेट पहिल्या 3 महिन्यांसाठी फ्री देण्यात आले. पहिले 3 महिन्यांचे बिल हे मला 400 ते 450 रुपयांच्या घरात आले व ते मी रीतसर भरलेही. परंतु नंतरचे बिल हे मला 5000 रुपयांच्या वर पाठवण्यात आले. तेव्हा मला धक्काच बसला. मी त्यांना बिलाचा तपशील जाणून घेण्यासाठी call केला असता त्यांनी मला तुम्ही इंटरनेट सुविधा जास्त वापरली म्हणून तुम्हाला हे बिल पाठवण्यात आले आहे असं सांगितले, परंतु मला जी 1 GB इंटरनेट सुविधा फ्री देण्यात आली होती ती संपल्या नंतर वोडाफोन या कंपनी कडून मला कोणतीही पूर्व सूचना किंवा call करण्यात आला नाही आणि त्यांनी त्यांची हि चूक मान्य हि केली कि आम्ही तुम्हाला कोणताही call किंवा मेसेज केला नाही, परंतु तुम्हाला हे बिल भारावेच लागेल अशी भाषा त्यांच्या कडून करण्यात आली. तेव्हा मी त्यांना सरळ शब्दात सांगितले कि माझी जर चूक नाही तर एव्हडे मोठे बिल मी का भरावे. त्या नंतर त्यांनी माझे इंटरनेट आणि outgoing call बंद केले. तेव्हाही त्यांना परत call करून मी विचारणा केली असता त्यांनी मला तुम्ही बिल न भरल्या मुळे तुमच्या सर्व सुविधा बंद करण्यात आल्या आहेत हे सांगून मला त्रास देणे सुरु केले. मी पुन्हा त्यांना तेच सांगितले की मी बिल भरण्यास तयार आहे परंतु मला तुम्ही 400 ते 500 रुपयांच्या घरात बिल पाठून द्या. परंतु त्यांनी माझे काही एक ऎकुन घेतले नाही व मला call करून त्रास देणे चालूच ठेवले. त्यांच्या कडून मला वारंवार call करून त्रास देण्यात आला व शेवटी माझ्या घरी माणसं पाठवून मला बेइज्जत करण्यात आले. त्यांनाही मी तेच सांगितले कि मी बिल भरणार नाही. हव असेल तर माझ connection deactivate करून टाका. व आता notice पाठून मला एक प्रकारे bill भरण्यासाठी धमकावण्यात आले आहे. तरी कुपया आपण या संपूर्ण प्रकारची योग्य ती दखल घेऊन आणि वोडाफोन या कंपनीवर रीतसर कारवाई करून मला न्याय मिळून द्यावा. हि नम्र विनंती, दीपिका रमाकांत म्हात्रे मी भरलेली त्यांची बिल मी त्यांच्या मेसेज सकट येथे देत आहे. 1 ) Hello! Your Vodafone mobile bill for Rs.184.83 is due on 06/05/2013.Please pay by the due date to avoid late payment fees. Please ignore if paid. 2 ) Hello! Your Vodafone mobile bill for Rs.341.63 is due on 05/06/2013.Please pay by the due date to avoid late payment fees. Please ignore if paid. 3 ) Your Bill of Rs 399.45 due on 06-Jul-13 has been generated. For details SMS MBILL to 111 tollfree, to view visit vodafone.in & to pay call 53333

Hi Team,

I was using my vodafone number [protected] from almost 3 years but Vodafone has disconnected my connection with out any intimation . As I am a employee, that number was there for my all day to day transactions from bank to all my calls and messages. But Vodafone people are saying that I was not using that number and after putting the same query on VodafoneIndia Facebook page, the representative had called me and said that will get that same number with same plan. But again, when I had visited Vodafone store, Koramanagala Banagalore, they were not ready to issue the sim at first and behaved bit rude with me, his name is Karthik P. and when I got my sim now they are not ready to provide me the old plan .

Please help me.

Got a new Vodafone pre-paid SIM couple of days back only to be able to access 3G internet in my Tab. Was using Docomo for a very long time, but Docomo doesn't provide 3G services in Chennai.

On 22 October 2013, I recharged for 249/- (1GB of 3G data plan for 28 days) - Details below

Order ID : o[protected]
Payment Transaction ID: MSPD[protected]
Date & time of order : 22 Oct, 2013 15:27:04
Order Amount : Rs. 249.0/- Only

Within a matter of 1 hour, 1GB data was over and 200 rupees of talktime was gone. Pheww... And in this time I had opened only Facebook for 10 mins and nothing else. When called up the customer care, the rep said I had drained my 1GB data and further 200 Rs of talktime was deducted due to further data usage ALL IN A MATTER OF ONE BLOODY HOUR.

I fail to understand, how come a facebook page had eaten up this much of data... JUMBO FACEBOOK...

No abusive languages and no venting anger here. Vodafone please have a look on this.

From: gaurav mardia ([protected]@hotmail.com) Sent: 04 October 2013 19:13PM To: Relations Assist (MUM), Vodafone India (relations.[protected]@vodafone.com); [protected]@consumergrievance.com ([protected]@consumergrievance.com); [protected]@rediffmail.com ([protected]@rediffmail.com); [protected]@core.nic.in ([protected]@core.nic.in); [protected]@nic.in ([protected]@nic.in) Dear Rajashree, Thanks for your mail. I regret to inform you though, the 30%...

My problem started when I had purchased a new handset and converted my self from Blackberry to Android. I am giving below the list of incidents which will say how much was I harressed by Vodafone The number on which the problem happened is [protected] 1. I was using Blackberry till 13.06.2013 and on 14.06.13 purchased Nexus 4. This is also shown in your system as one of your recovery person has said this to me. 2. On 14.06.13 I had requested Mr. Akash Roy (Through mail) to stop black berry service and activate GPRS for android. 3. On June 15th I had sent a reminder for the same. (Through Mail) 4. Over Phone I was confirmed that the same has been done. 5. On 06.07.13 my first bill was raised and on 07.07.13 I had again expressed my concerns through mail & on phone to Mr. Akash Roy and was confirmed that the things would be done. 6. On 11.07.13 I had again sent a reminder and I was informed that "We have given the same for approvals. Will revert as soon as the same is processed" 7. On 13.07.13 I had sent a mail for conversion of my post-paid to prepaid. 8. On 15.07.13 received a mail from customer care about the process of conversion. 9. Replied the same Mail with cc to my RM highlighting my concerns, no reply till date. 10. On 02.08.13 I had again sent a reminder to Mr. Akash about the reversals, but no reply. 11. Followed up over the phone regarding the issues. 12. Upon the issue of the new bill on 06.08.13, again reminded Mr. Akash Roy for the new charges and reversals. 13. on 16.08.13 sent a reminder (through mail) but no response. 14. While communicating over phone I was assured about the reversals. 15. Till 15th August, the total amount of reversals to be made was Rs. 5041. 16. Received the communication that the reversals would be done. When I reminded about the conversion to prepaid as the post-paid rentals are accruing up, without any use, and was informed that the reversals would be done for the same also not to worry. 17. upon new bill on 06.09.13 again reminded Mr. Akash Roy about the earlier reversals and also about the new bill raised. If you go through the bill you will find that there is actually no usage in the number. A strange thing about the bill was that both blackberry charges and GPRS charges were levied on the same time. 18. Received the reply that Rs. 3000 would be reversed and balance needs to be paid. 19. In between the service was disconnected and people for recovery have visited my home. Also on regular basis they would call me up for recovery and they would not listen to my problem. 20. Finally on 5.10.13 my service was disconnected, and I had to write a mail explaining the things in details but it seems I was not very clear or you did not wanted to understand. 21. On 06.10 a new bill was raised and again both blackberry charges and gprs charges are charged I must have have written more than 50 emails to them but they are not ready to understand the things and are only arguing on their point. Total extra billing done by vodafone is 6290.11 and reversals done from their end is only Rs. 4500/-. They have disconnected the number and are asking for the balance payment, and only then they would restore the number. My question is why should I pay for the fault of vodafone.

Hello, I have activated free SMS booster for Rs.47 (100 SMS/Day for 28 days). But they have been charging 1Rs/SMS everyday from 12 to 2 am. If they are charging SMS for 2 hours per day, for the complete package they will charge for around 56 hrs (28*2) i.e. almost 2.5 days. When I called customer care person, he said that is server updating time and the SMS will be charged at that time. So I asked him to connect to his higher official and he said ok putting me on Hold. I have been waiting for more than 30 mins. But no one spoke to me. I tried again several time. They not even picked my call. If you are not going to resolve this the only option left with me is to leave quit vodafone services (along with other 4 connections in my family) My Mobile number: [protected]

Respected sir,
I am partha pratim das, my vodafone is [protected].
I recharged rs.30 at vodafone online shop on 21/10/2013 by sbi card and same amount deducted from my account. But i did not get the recharge amount.
Please refund these amount as soon as possible.
Thanking you.
Partha pratim das
Mob-[protected]

This is regarding to my Vodafone no. [protected] I have purchase Dongle on 29.03.2013 by paying Rs. 2000 chargeable rent for 3 months 3GB & than Rs. 250 per month 1GB, As there was no net available in Village Bidada Kutch GUJARAT, I was unable to use service in April &May 13. I Received following mail.After some days I recd. call from Vodafone to pay Rs. 331, I told to that person to stop my Vodafone service, he replied me that he will do needful & pay Rs. 331. I approach to Vodafone Vileparle E & met to Mr. Chetan & ask for payment of Rs. 331. I have told him that I want to discontinue this no. He immediately given instruction on there Computer & told me to pay only Rs.331. I Immediately paid amount. I was under impression that my no. got discontinue Than I got Phone call from retention & told me that they will waive Rs. 875 & continue, I have given them permission but I surprise that Am getting continue reminder for payment of Rs. 2252, though I have not used service. but surprisingly I was getting reminder call to pay amount. I sent them all mail about waiver but still they are demanding balance payment.I Stopped to use service. Only use for April & may in Gujarat. I would like resolve my complaint & stop harassment. we have ask them detail accont since inception period 29.03.13 till date. We had sent many mail but they are not replying. Vodafone has restricted service on my mobile no. [protected] Jagdish poladia [protected]

Vodafone introduced a bonus card activation to make free 10 mins local or national calls @ Rs.4 I activated the pack from my mobile via IVR response code dialing *111# I have activated this pack several times in past 1 month During 1st 4 times I used to get the popup message from vodafone intimate the number of seconds left in my bonus pack but after 5th time I didn't get any message I have to make calls blindly without knowing how many mins left in my pack but today I activated the pack, 4 rupees has been deducted from my account and I got the popup message stating your pack has been activated showing all the validity information. so I decided to make a call but the charged 9 rupees from my balance for that call. so I called the customer care. To speak to customer care person they charging 50 paise for mins that call went for about 9 mins They didn't return the deducted amount so I decided to file a complaint

Dear Sir, My name is Sunil Kumar I have a number of vodafone and all bill has been payed to vodafone But still my number is barred..I called so many time to voda customer care but i did not get any positive responce from vodafone.. As they are saying that You have another old standing amount of 2500/- is pending but i did not perchage any number of vodafone. First time i have perchage this number.. So i requested to you please resolve my problem..

To, The Nodal Officer, Dated : 17th October, 2013 Ranchi, Jharkhand, India Subject – “Urgent request for MNP Number [protected]” Sir, With utmost humbleness I want to say you that I have MNP my Mobile Number [protected] on 12th September from “RELIANCE TELECOMMUNICATION” and get the Porting Code-EB168278 which was valid till 27th September. Next day on 13th September I submitted my Xerox copies of my Voter ID with Photo to the VODAFONE MINISTORE verified by the ministore in-charge Ms. KAHKASHA and her Agent Code is 307603 MOBILE No. is [protected] which is situated in HINOO at LAXMI TOWER APARTMENT beside INDRA PALACE. Then I get the new VODA SIM No.[protected] and IMSI No. [protected]. Further on 19th September I received a message on my mobile written ‘Your MNP request for cell [protected] got rejected. Reason – DONOR : REJECTED NUMBER’ and lastly on 23rd September I got a message from Vodafone written ‘Hello! Your Porting Request EB168278 dated 23 Sep 13 has approved by your current operator’ and on the very night the no. gets terminated from RELIANCE Telecommunication as said by the ‘RELIANCE MINISTORE’. With you knowledge my problem has not been solved by the “VODAFONE MINISTORE” or by the “Complain Helpline Number 198” as I have visited and called many a time to both of them. But they used to give me excuses and I excepted it and give my documents again. But no use of it. . . . . ! Further I’m a Business women due to this I suffered many financial losses and I request you to take strict action. Yours, C/o ANIMESH Alternate Mobile No. [protected] Hinoo, Ranchi, Jharkhand-834002 Email ID : [protected]@gmail.com

75 rupees deduted automatically for some application by name short formats, which i dint subscribed for on 20th oct 13, mobile no [protected] name syed toufiq, i called up call center and spoke agents but they dint raised complaint but simply tried to hang up call without even taking complaint

I am Vodafone Karnataka Corporate User using vodafone postpaid services since last 1 year. When I checked my bill for the month of September, i got to know that the company has added extra minutes to the call duration to increase the bill amount. I calculated manually each and every call duration. Everywhere it was the same problem. Initially, I thought may be there is a problem with this month specific bill. So to clear my doubt, I checked the same thing for August BIll also and to my surprise, there also the company had done the same fraud. Each and every month, the company has been charging extra money from me with this fraud. When I called up the customer care, they didn't help me out in this. I called them up 20-30 times and registered my request also. They said, you will get a call but I never got a call after that. Then I dropped a mail to Corporate Email-ID also " corpcare.[protected]@vodafone.com" but from them also, I got the same reply that there is no discrepency in the bills. I do have the prooof for the same that the company is doing a fraud. For eg 141.26+51.26 comes out to be 192.52 but the company has added 196.82 or something more than that. Always only the last digit matches. Rest everything doesn't match at all. The company has harassed me a lot. I have just started earning. Bangalore itself is a very expensive city and over that Vodafone is sending me huge bills every month irrespective of my usage. Please help me in this. I am very much mentally tortured because of all this.. Its been more than a month now I have been asking for a help in this.

Hello Sir/Madam, Myself Mr. Satvirsingh s Thakur, Mob No: +91 [protected]. I am using your vodafone card almost around 10 years and internet package since 2 months as i purchased my new phone and i got free internet usage of 600 mb on purchase of the phone, my internet package was working properly but suddenly on 19/10/2013 morning there was a message from your customer care that my internet package has expired, so i got a new 3G plan on the same day at around 12:23 noon, and i started using my Whatsapp, but around 1:30 i saw a message on my phone that Rs.5.30 are cut off from my balance. Then i checked my balance which was only Rs.406.47 which was earlier Rs.724, which states that my balance of Rs.312 is unnecessarily cut off. My complaint is that if my internet package is expering then your company should inform me 1 or 2 days before its expiry. Also i want to know that where has mah balance of Rs. 312 used, and i also want its recovery. Also i am not satisfied that you are not giving any information regarding this matter, so i request you to please reply to this and take needful actions.

I am using Vodafone mobile no along with 10 more connections in my household I am facing serious network issues such as no signal and call dropping. Inspire of complaining with Vodafone customer care they are not being able to solve my problem. Every time I register a complaint with them they say that they have sent a team in my area and got the signal checked some 100mts away from my house. I do not understand why they do not get the signal checked at my premises instead of checking near my premises. Last complaint I had lodged with them in starting of oct 2013 with docket no.[protected]. They now say that my complaint is being worked upon and they will get back to me by December 19th 2013. I am fed up with them. The worst network in Delhi. Rishi jain