Vodafone India Complaints & Reviews

I am Vijaya Mhatre using vodafone postpaid connection [protected] from dec 2012 given m plan of monthly rent Rs.399 wit 1 GB 2G data free for life time, 30p/min for lifetime, 800 mins free local etc. Also paying my payments on time.As off m getting the same but i got message from vodafone stating that your 1 GB 2G data plan is going to deactivate from next month or you will be charge for the same with monthly rent of Rs. 149 dated on 3/9/2013 (message date). Why should i pay monthly rent for the same if at time of taking connection promised for life long benefits, now how you can disconnect my plan. I called to customer care he told m about TRAI rules and regulation. So i just asked if that is TRAI rule then your going to disconnect all others data plan also? so he not able to give m answer Mr. Rajendra on call. Mr. Rajendra told m that my senior is going to call you for same Mr. Pravin but as of now i didnt got any call from vodafone. Please provide as much information as possible...

On one of Vodafone number, [protected], an S4 Combo pack plan with a monthly rental of Rs 1199 was activated sometime in May without my knowledge. I got to know about it only when I received the bill in the month of June. Since then I have called up the call center multiple times to deactivate the said rental plan & revert back to original plan, however inspite of providing me a confirmation on the phone the plan was not reverted. As an outcome, every month I kept getting high amount bills. In the month of August, I decided not to make the payment & visited the gallery in Ghatkoper West, near Sarvodaya Hospital on 2nd September. In the meantime my outgoing was disconnected on 31st August. In the gallery, I was given a confirmation that since I had not requested for the S4 Combo pack, all charges of the said pack will be reverted back & that will be reflected in my next bill & my outgoing was also activated. Again, my outgoing was disconnected on 3rd September & I visited the Gallery on 4th September. This time I spoke to the Manager RajLakshmi & she was not only un polite & rude but also absolutely not customer friendly & unprofessional. She just refused to listen to me, told me that if I wish to use the services I need to pay & I have only initiated the request for activation of the S4 combo pack. She went on to say that there is no prior request in the system that I have contacted Vodafone customer care for deactivation of S4 combo pack and hence I am not eligible for any reversal. However, I have this information from the customer care on chat that I have contacted customer care on 7th June, 7th, 17th, 19th, 20th, 24th July, 14th, 19th, 20th, 26th Aug & 3 times on 1st Sept. And I can tell you that all these calls have been made only for one purpose & that is for the request of deactivation of S4 combo pack. To add to it, the agent has confirmed that I contacted them for plan 199 on 17th July and 20th July the system says” you called for reversal of S4 as you say you have not activated the plan”. Please refer to attached chat window sessions for details. I have 2 requests now – 1. Since I had not requested for S4 pack & it was activated without my knowledge, I need the same to be reverted back & the amount that has been paid by me should be refunded back to me. 2. Strict action to be taken against RajLakshmi to be so rude & unprofessional with the customer.

This is informing you that this Vodafone Mobile No:- [protected] is bothering me from few months, i have complaint to vodafone service provider but they don't take action aganist this mobille no, so that i'm sending you message, because i' m very upset and depressed. Please do something for this vodafone mobile no & close his mobile service.

Dear Sir/Mam,

I am receiving Misscall and SMS from these two no [protected], [protected] last one month. when I call back in this no then switch off the mobile or when pick then phone don't answer any word.

please give the solution to me .
thankx

Hi, This is to inform you that i had a Vodafone postpaid no.[protected] taken some 4 months back. After 10 days of its use, i lost my Vodafone Sim. Since, than i have not used it any further. But monthly bill keeps coming to my address. I have cleared all previous dues even though i have not used the connection after its 10 days of connection. I have already told this to one of the Vodafone executive in customer service. I again got a bill of payment Rs.326.45 this month(September). This is a highly ridiculous service. I want this bills to stop coming to me. Best Regards, Amiyo Thokdar Phone no.[protected]

Hi, I was charge for using Vodafone internet ,GPRS and Game download (Rs 3121) which i never used from my mobile.Even In my handset, it will never open any web site and show the message" web page couldn't found". On this matter when i asked several time to customer care they told that the Internet and GPRS service activated on my Vodafone numbers bydefault and onwards they are charging money for that. When i did the complain, the internet service is deactivated on effective from 16-Jul-2013. I have been receiving numerous call regarding the payment. I have been explaining this matter number of times to the cutomer executive and your billing department people but no use. Please issue to concern authorities for action. Vodafone number:-[protected] Thanks Gyana

I recently purchased 3G dougle [protected], at the time of purchasing call center told me “3GB data on 3G speed after that 128-512 kbps speed on 2G.” But I am only getting speed 64kbps in 2G. So many times i called Customer care regarding this, then they told me "You are wasting my time"(worst customer care i ever heard.) Even nodal officer are not responding in this matter. So Guys don't buy any internet plan from Vodafone, I am going to consumer court for this.

We the residence from kirawali, Vasai (West) in District Thane (401201) are facing Indoor & Outdoor Network Problem for last 6 Months i.e from August 2009. Many o[censored]s had launching complain from last 6 Months. But till today our complains reguarding Network has not yet solved. Due to Network Problem we are not able to Make & Receive calls, Send or Receive SMS OR use GPRS/EDGE (Internet) on Mobile. So please see to the Network Problem in our Area, Kiravali, Vasai (West) in District Thane (401201) & solve it as soon as possible.

I was having a Vodafone postpaid connection at hyderabad. i have sent a request for disconnection multiple times since 19th May 2013. however they keep billing me and are not disconnecting my number [protected]. I have called multiple times to their customer support department and also sent them mails but to no effect. The are just not listening and are charging me each month. my last paid bill was around Rs 350 and now due to their negligence it has reached Rs 1000/- -Please find th mails attached. kindly assist. Kindly contact me at [protected] for all proofs and communcationdetails

Sir daily i received one message or booster message from Vodafone service centre and at the end of the month automatic deduction of RS 30.kindly deactivate this service.My mobile no is [protected].Apart from that activate the do not disturb so that i could not receive any unwanted message and calls.please do the needful. yours faithfully kishlay Sri Anj

Respected Sir, I want to submit a complaint & inform you about Vodafone poor communication gap or unmanageable services which I faced. I am using Vodafone (No. -[protected]) postpaid 150 plan and now I want to migrate this service in prepaid (Convert postpaid in prepaid). Now I want to convert this number ([protected]) in prepaid. For this I already visited in customer care of Vodafone which is in Dwarka Sector-12, DELHI at dated 29/08/2013 & filled a migration form. I have already paid my all amount in advance. After this process customer care told me it will convert in next 24-48 hours but 5 days have been left , its still switched off. I have complaint many time in vodafone customer care but they all time taking 48 hours time for resolutions and after 48 hours no buddy inform or call me, every time I have to call at vodafone. Vodafone is not able to convert postpaid in prepaid, so how can I solve my issue. I have already paid much more to vodafone now I want to convert my number in prepaid. I will take legal action for this if vodafone not supporting me. Kindly help me. I want to ask from Vodafone :- Why u can’t migrate my number in prepaid? Why you not describe me in detail about this issue? No buddy call back me or inform me about my issue , every time I have to call…. , Why every time I call vodafone? My all friends able to migrate postpaid connection in prepaid but why I m facing this issue? Regards, Himanshu Tyagi, H.No. 92, Pocket-A, Phase-II, Sectro-13, Dwarka. Delhi-110078. Mob- [protected].

Dear sir,

1).Name: Indrajit Kadam
Vodaphone Relationship no 8.11579045.00.00.100488
contact number of vodaphone:[protected]
bill date 18.08.2013

2.) Vodaphone india

My name indrajit Kadam(1)have a greivance against the VOdaphone india(2) i am charged wrongly for the bill as the benefits which i am entitled fro my corporate plan has not been given to me.
My bill amount came is Rs.1871.70 The discount and benefits available for my plan has not been given for datails i ahve attached the copy of the scan for my tarrif plan issued to me and the vodaphone bill.
When i enquired with vodaphone the asked me to run from pillar and post spoken in rude manner. The benefits mentioned are avilable in scan copy 200 mins free local +std every month which is not given by vodphone.
200 sms local +national free, which is not given in the bill. Rs.99 (2) Gb datad free, they have wrongly levied charges Rs.828.20 I have been harrased and mentally tortured by this vodaphone people. I request you to take a stern action against the vodaphone.
If all the bill is not waived of within 48 hours i will not laible to make payment for vodaphone as this is cheating done by giving me the wrong bill.
Please note: I will not make a single penny of payment to vodpahone unless the send me apology letter and also i need compensation for harrasment.
Enclosure Vodaphone bill and Tariif pla offered to me.

Thanks & Regards
Indrajit

Dear Sir/mam, I am a Vodafone user of past 9 years its services best than other networks but from last 2 weeks i am facing lots of difficulty i Cant able to connect to customer care no 111 or 198 . My IVR is blocked i was complaint many times there is no proper response. Vodafone agents are not having helping tendency to customers I need my IVR get released very soon otherwise release my no for port out immediately..... Thanks and Regards Pradeep Kumar [protected]

I am rajesh bhavikatti ([protected]) using pre-paid sim since 10 yrs with call rate v-v 30ps, othrs -50ps.

Tariff plan changed without informing to v-v 50ps othtrs-60ps.

Please continue with old tariff i. E., call rate v-v - 30ps. Othrs-50ps.

I'm trying to vodafone customer care I wanted to get 3G services activated on my prepaid no [protected] what kind of service is there I have tried 111,[protected],198 but no response let's see what this complaint can do or only like sarkaari company.

Dear Sir, 5 day back on 25th aug 2013, i recharged my voda number ([protected]) with (1GB – 3G) recharge for Rs. 255/- valid up to 1 month. just after four day i received 1 Sms from vodafone that my number has been recharged for 4 Rs. subscription for 20MB (2G) with Transaction id – (DL[protected]). how and from where this recharge came at first place? and due to this recharge, they deactivated my 1GB data recharge i activated just 5 days back. they said i[censored] get any plan recharge, previous plan will be deactivated automatically. i want to ask vodafone who has done this recharge to my number???? this number is not shared to anybody as it is just for my internet use. they are not responding despite my various calls to customer care. their executives are saying..because this recharge has been done via retailer, so they dose not have any details!!!! and to avail the detail (name and location of Retailer at least) i need to go to their vodafone center and show them transaction id, Sir, i visited 2 local voda centers and they again not ready to attend my complaint?? and they sending me back to their customer care executives. They have no answers!!!! In fact…these people are just making fake transactions to dismiss the plans customers have paid them.. it is total fraud..i have seen few more complaints on same issue on internet. You are requested to look in to matter and take action against Vodafone delhi.

Dear sir, I got massege from this company that recharge with 122 and get 2GB INTERNET with 3G speed but after done by recharge i did not get 3G speed amd also didi not get 2G speed also there is no working with needfull speed plz help me sir

dear,sir/madam i am student of iti collage i have a vodafone number :-[protected],[protected],[protected],[protected] i m use this number for last 5 years and company not given porting coad because vodafone call rate so high i want to my number in aircel but vodafone not given porting code please solve my problem i m student not a worker so i can't afford this call rate . please sir/madam , solve my problem rohitash patel [protected] [protected]

It was june 2013 when i got surprised on checking my vodafone postpaid bill that i have been charged against my family and friends no. So i went to vodafone store regarding the unnecessary charges and they directed me to come on 15th july and said not to pay the excess amount. I did same and went there on 15th july to my surprise the manager Mr Aafaq didn't listen to me a bit and told me that every customer was intimated via sms regarding the charges i said then why didn't i received any even on my 1 of two postpaid no.s he said he doesn't wants to hear anymore from me i said him then why you said me that you'll resolve it. He took his purse and took some money from it and then threw that money on my face and said go pay this money i felt really embrassed as whole store was full with people , i didn't said a word and left the store with wet eyes it was shocking to me as no1 has ever behaved to me like this. After it i called his nodal officer and narrated whole story to him and he assured me that he would take necessary action regarding it, i said him why was i charged unnecessarily he send the sms thing as i told him that i didn't received any so for assurance mail me the details when you send sms to my both no.s he said it couldn't be send. I said this is okay now i'll only pay my bill once you take action against Mr aafaq. Till then i got many calls for bill payment i even narrated whole thing to them and said once they take action regarding that guy then only i'll pay but nothing has happened yet and they still call me for billing but haven't take any action against their employee.

Hi all, I am a valuable vodafone postpaid customer since feb 2013 and my no is [protected], i have a issues regarding the billing discrepancies and compliant for the same. Well the experience is horrible and after wasting so much time with their customer care and mailing them, i didn’t received any positive response, so i am bewaring u all about using postpaid plans of vodafone and if you use them then do check your postpaid bill break up thoroughly as in my case i have been charged three times my actual call rate per minute on two of the no. which i frequently used to call and my compliant was not entertained at all. Well at last, God bess Vodafone and please use it at your own risk.