Vodafone India Complaints & Reviews

I got a Vodafone 3g connection on[protected] from kanpur civil lines store and i had submitted all the documents required by you at the time of purchase still my sim is not working when i called to the customer care they informed me you have got negative address verification on[protected] while a verification officer named faij ahmed came today only ,so unnecessary your staff is doing delay in process and your customer care staff is asking for visiting your store again this is really painful feel free to contact @ [protected]@gmail.com

I had reported a stolen sim card report from Spain Barcelona where I was on vacation on July 13, 2013. The verbal notification was followed by a written email, post which my Sim was temporarily cancelled. The complaint was made on the same day, within three hours of the theft, not days later. I returned to Mumbai on July 27 and activated my phone once again. I have recently received a bill of INR 35,000, which includes 29,000 in roaming outgoing charges made on July 13, the day of the theft. Summary of my Day to Day Interaction with Vodafone: July 30th, 2013: I first spoke to your customer care representative on July 30th, 2013 but he was no help. His argument was that between the time of the complaint and the last call made, there was a lapse of three hours, hence the charges are justified. I followed this call with a written complaint to both Vodofone Care and the Nodal Officer. August 1st, 2013: I received a follow up call from Vodfone on August 1, the conversation was along the same lines: pay the bill, the calls were made before the complaint was filed. Post this conversation, I requested an itemized bill to analyse the charges on August 1st. I spoke to a customer representative within an hour. Followed it up with an email to the nodal officer, summary of the same as follows: All the calls are made between 16: 47 and 17:33, in less than one hour duration. The calls were all mostly made to this particular number: [protected] (no clue what country this number belongs to!). I have studied the call log and there are glaring errors in the same. Some Examples as follows: Call Time Following Call Time Actual Duration of Call (mins: secs) Duration Recorded by Vodafone (mins: secs) Vodfone Charges INR Actual Charges 16:47:08 16: 47:18 0:10 14:50 2100 140 16: 47:18 16:49:44 2:26 17:52 2520 420 It is logical to assume that for the bill to record these various call times separately, the call had to be cut and made again, otherwise how can it register the calls as separate?! If the first call was for a duration of 14: 50 as the bill suggest, the next call would theoretically have to be made at 17:01:58 not16: 47:18 as the bill suggests (after the passing of the duration of 14 mins: 50 secs) Similarly, if the following call was of the duration of 17 mins and 52 seconds, the third subsequent call would have to be made at 17:05:10 and not at 16:49:44 as the bill suggests. I am just giving two examples, the bill is full of these, there is obviously some glaring error in this. I stated these concerns to the nodal officer in an email written, August 1st, 2013. I have not received any satisfactory answers to my questions posted. August 2, 2013: August 2, I received another call from your customer care. I am giving you the summary of our conversation below: Claim one made by your executive: The charges are correct, because the person making the call may have taken other numbers on the call repeatedly. My Response: This is an unlikely possibility. Even if I buy this argument, the bill does not provide any information or numbers on the calls added. Please give me proof that is was a conference call. Numbers and logs proving this claim. Your customer care cannot provide the same. Claim 2: The person may have called the number given below, put themselves on hold and repeatedly added the same number again and again, on a conference?! My Response: I would like to point out the high improbability of this situation, bordering on absurd, again there is no proof to support this. Your call log clearly states the start time of each call, stating separate times of the start of each call. The standard procedure to register the call as separate, would be for one to cut the call and add another. Additional information, which I had requested from Vodafone, which your team has unable to provide is as follows: -The number appears incomplete, there is no country code before the number, Vodafone has changed this an international call, but they cannot inform me what country is this call made to, I would like this information. Finally my most compelling argument: Disputed calls were made between the following hours: 15:46:15-17:33:39 This is less than two hours (approximately) 107 minutes. How can I make calls of a duration of 193 mins and 40 seconds, if the available minutes in the time frame is only 107 minutes?! I have been charged double and triple, Vodafone has no numbers or logs to substantiate these charges. Other than the claim that this must be a conference, with no backing, no proof. This can essentially drag on forever, and I can take Vodafone to consumer court, and we all both be inconvenienced by this. I am willing to settle this at a reasonable rate (maximum I will pay for this is between INR 4,000-5000 in roaming charges), the itemized bill is in my favor as of this moment Vodfone cannot provide additional information. If they are not willing, I will have no option by to go to consumer court for this. Vodfone offered me a three thousand rupee discount, which is completely out of the question. I will not pay INR 27,000 in roaming charges. I have been continuously following up with the appellate authority with regards to my disputed Vodafone bill. My initial complaint was filed with your department on August 2nd, 2013, as I did not receive any closure from the regular customer care channel. On August 8th, I received an email from Mr. Amit Pal from the Mumbai appellate authority stating that my concern will be addressed in 20 working days. While the billing issue is being addressed by their department, I have been continuously getting calls from Vodafone customer care, from August 3rd to August 23rd , every day, sometimes twice a day, informing me that my payment is overdue. I have repeatedly told them each time, that my case is currently in the appealates charge, and to update this information in their system and cross check the same internally, each time I have been assured that this will be done; however no one has bothered to update the system, the persistent calls have continued, much to my great anguish and agony. Frustrated with the continuous badgering from your end, I send a second follow up email on August 14th, requesting you to please expedite this matter. I have not received any response to this. August 23 It’s been 11 working days since I have received a response from your office that my case will be adhered to. Vodafone still has 9 working days to get back to me, which I respect, however I expect a similar treatment from their end, where they internally uphold timelines. My outgoing service was stopped. Not only is this of a great inconvenience, but is also both demeaning as well as gravely insulting. August 24 Today a collections officer paid a visit to my home, this is both shocking and unacceptable that your organization would resort to such means in spite of me continuously writing to you as well as faithfully answering calls from your customer care letting them periodically know that I am engaged with you. The only definition for this is harassment and absolutely nothing else. It is both degrading and humiliating that in spite of my efforts to have a civil interaction with you, I am being periodically troubled by your organization, the latest addition to your many atrocities includes a visit to my home. I am left with little choice but to now get legal help in order to protect my interests.

Hi, I have been using a Vodafone Prepaid SIM since dec 2009.The number for the vodafone SIM is [protected].I went to vodafone store for getting a microSIM and they asked for my name.With utter surprise it was found my number is mapped against someone's else name. I told them I am using the number since 2009 and wanted to provide documents to update with correct information against this number.They are simply refusing it.The data which is there against my number has one email address as [protected]@yyy.com.How they hell they could verify this!!! After that the guy told me to switch to post paid connection then they can update the data.If the same data can be updated for post paid then why not pre paid?All these happened at Infosys,bangalore vodafone store.I need proper information to be updated against my number otherwise I shall take this to consumer court for manipulating my information. At present I am using another number [protected].Call me for further details.

I have been receiving a huge no. o[censored]nwanted promotional SMS for quite some time and also Vodaphone is debiting a certain amount for providing services without my consent. This type of service is not at all acceptable from a reputed Company, like Vodaphone. Please take necessary action and help me. Regards, Shyamali Sengupta

Hi, I purchased a Vodafone Corporate connection([protected]) in April.But due to non usage i requested to disconnect it in June and paid all my outstanding of Rs 432. But still they are sending me the bill with previous balance which i had already paid. this is worst telecom company i have seen. Don't ever go for vodafone. Looking for complaining in consumer court also.

I took Vodafone sim 15 days back. They took 13 days to activate the sim though usually its get activated in 7 days. saying that i did'nt submit the documents Then they activated the sim after 13 days after my continuous complaining and calling the customer care. Now I am trying to recharge the sim , I am unable to do so. They are saying my first and second recharge is not done . But i have taken the sim paying all the amount and the first and second's recharge amount .

Hi,
My Number is [protected] and its post paid. I purchased galaxy grand on 13th may and got Vodafone bundle offer for 2 months.. the offer end date was 13th july and I called customer care on 10th..again on 12th and 13th July as well .. every time it was clearly told to me that the 3g services will be automatically deactivated and I will never be charged for it.I hardly used it and never crossed the limit of 2 Gb as well. I confirmed it 4 times by calling customer care. Couple of days back again I called and spoke to senior officer to avoid any confusions and this time again I was told clearly that I will nt be charged for any internet usage as I do not have any 3G plans active on my mobile. This was a clear sentence from the senior officer .. and he also confirmed that I will be charged for my std and local calls only.. and normally bill comes around 550 but it came around 1900 for July month Inclusive 900 3G charged.

Now the First Question is, If I do not have any 3G services Active for my Number, How can I get charged for that. I never wanted any 3G services, and I explained it many times to Customer Care Executive and It was told to me that Once the Free Validity gets over, 3G will be deactivated automatically . Check Recordings. I have it with me as well.

Second, I have sent mail twice to Corporate.Meh*** as suggested by Customer care Executive and Never Got the response in 48 hours as Vodafone claims through Auto mailer. I am still awaiting for last mail that I sent couple of days before.

I have been using Vodafone for almost 5 years now and never had any issues. But this is a clear case of cheating your customers by giving wrong information.
It will be highly appreciated if some quick action is taken on this.
FYI, 3G is still active on my mobile. Seems some technical issue at your end. Check that as well.
Thanks

Regards,
Abhishek
[protected]

From last 3-4 months, I am facing everyday GPRS Services deactivation automatically. I have to reactivate it again and again. I am a corporate customer for Vodafone, but there was no resolution, I have emailed, called customer care and even tried on chat with vodafone. nowadays problem has begun more now deactivation started morning evening, in mean within 12-hours. but no resolution. Finally, I am using MNP facility. My number is [protected].

Hello,
I am Chirag Fanse, Vodaphone customer, for more than 1 and half year. I am using Vodaphone internet using Vodaphone dongle(K3-770Z) and my Vodaphone number is [protected].I have problems in your service. Many times my internet connection gets disconnected or many times it gets connected but web pages are not loaded. I can not upload any files in mail just because of slow service and I have to go to cyber even though I am paying for internet. I have already raised multiple complains(More than 10) but nothing is proving worthy. Your executives just keep giving me false promises every time. Vodaphone technical engineer(After series of complains) also visited in last week but he was not giving any clear statement. When ever I open mail in gmail, it shows slow internet connection error. The same error also faced your technical engineer. I have also spoke with nodal officer many times but still no result. I asked nodal officer(both in written by mail and verbally) to provide me all the details of my complains like complain number, complain date and the resolution status SO THAT I CAN RAISE MY CASE IN CONSUMER COURT AGAINST VODAPHONE but your nodal officers are not providing those details too. Every time I asked for resolutions and your executive said my phone was not reachable so they could not solve my complain. I have already told with each complain that I am using Vodaphone sim card for internet purpose only and gave them alternate number.
My last complain was supposed to be get resolved before 12th Aug-2013 as said by your executive but today its 23rd Aug-2013 and still the problem is same. I have lost so much money either in calling Vodaphone(I have to call from alternate number) or in Vodaphone 2G recharge.
I want reason why my complains are not getting solved and all my previous complain details like complain number, complain date, resolution status.

My alternate contact number is [protected] and my mail ID is [protected]@gmail.com

dear sir account balance of my mobile phone is continously deducted from my account balance without any reason today i have done recharge of 50 rupees when i saw my balance after 2hours it was 23rupees please check that if there is any service on my mobile no. then remove it i does not want any service on my no.

In my vodafone SIM I found detection in my balance of 50/-.
Because I wasn't using my SIM I ain't got to know the detection in balance.
I called at the customer care center to know about it as I got to know on 21 August.
They told me that balance is being detect for downloading any game cost 30/-.
But still 20/- is lost any how.
As I haven't downloaded or requested any game download.
I want a refund of 50/- . Thats all.

Here I need your assiatnce for below two points: [LI With referance to the mobile number [protected]..i am a business man need to travel overseas..on my visit 2 years back..my vodafone was charged exceeding my credit limit..and was nit informed but i anyways paid it thinking it to be some confusion on my part now last year on my visit to thailand and vietnam i was charged double than my credit limit..without intimating me or noticing me..on my asking to the call representatives i was not properly than some recovery peopl came and i explained them about the things that i had merely used my vodafone card for not more than 3 days out of 15 days journey as i had my local 3g cards for respective nations.till now also no body from vodafone came to talk on this issue after several talks and than one fine day a notice is issued to pay the bill here first thing is that.the papers given by the recovery people doesnt have a full record of whole 15 days.secondly after deciding upon the amount to be paid by me although their bill have discrepancies why did they issue a notice .no body from vodafone has yet showed up till date and when i had tried speaking to the authorities of the companies than the executive says he is not available..what should be done ? kindly look into the matter and advice

Dear Sir I ported from Airtel to Vodafone Mumbai circle on 17th. Aug 2013 . Two features which were promised to me before porting namely roam like home and 50ps std have not yet been activated. I called the customer care 4 to 5 times but they are not happy to help. I expect a better welcome to vodafone rather than having to keep calling and requesting to activate the features which were promised to me. I tried to contact the agency which had arranged for porting namely Systematic Knowledge Services Pvt. Ltd. Andheri East but to no avail. Request to kindly resolve this issue at earliest. Awaiting your positive reply. Regards Sanjeev Ghotgalkar [protected]

Hi, I am writing with respect to excess gprs charges applied for my vodafone no. [protected]. The services request no. is [protected] . This is getting ridiculous every single time. I have written two mails to corporate.[protected]@vodafone.com regarding the matter as they have confirmed to me that they have not recieved the first mail i sent on 14 aug 2013. I was in chattisgarh and was using vodafone gprs on home network (ie vodafone) by manually selecting vodafone on my handset. I have been to this state before also and have used vodafone gprs and that time i was not charged excess. I selected the network by manually to avoid getting latched to any other network (in my case IDEA). I have to know how can my service start on vodafone and end on idea. Also how can the network override my manual setting. I have written mails and requested for call backs. But they never happened. I have attached the web chat with vodafone also. Request you to look into this matter and grant the reversal for extra gprs charges applied. Regards, Ramya Krishnan

Even after repeated complaints against Vodafone services, they are charging me unnecessarily even fir services which I'm not using totally pathetic service n month after month I'm facing same problem, I hv 3g plan active for 1gb default monthly, n before completing 1gb data I have activated booster plan which is again 1gb for 250 rs additionally. Which means in my bill I should be charging Rs.500/- for 2gb, beyond 2gb usage I shd be charged accordingly. Here interesting fact is I have used 1.89 gb n for same I hv been charged Rs.4500. This case is repeating to me since last 3 months again n gain I request as I m charging more, in vain nothing had been happening. Even I hv requested for porting out bcz of bad service but present service provider had not allowed me to go out as thy hv rejected request. Please suggest what to do. Regards Shrikanth [protected]

This is to bring to your notice that I had made 4 port out requests from Vodafone to Reliance vide the following details for my Vodafone No -[protected]: Date of Porting request - 09/07/2013 * Porting code (UPC) Code Number -VD136717 * Date of Porting request - 30/07/2013 * Porting code (UPC) Code Number -VD231376 * Date of Porting request - 02/08/2013 * Porting code (UPC) Code Number -VD322934 * Date of Porting request - 14/08/2013 * Porting code (UPC) Code Number -VD322934 Vodafone has declined all my requests for frivolous reasons everytime citing that the porting code does not match the doner allocated porting code for this number. Whereas in all their SMS to my number they have mentioned the Correct Porting No. everytime which they have received from my side. I'm really fed up with Vodafone and dont want to continue any further. I request your intervention so that my number can be ported out easily & save me from harassment. Its already more than 1 month since i have been trying and unnecessarily i have wasted lot of time because of the hesistant nature of Vodafone and unnecessarily getting harassed by them. Thanks, Ashwani

I have raised the request to convert my prepaid card ([protected])in to postpaid on 23rd July, 2013.

All the relevant documents has been filled and handed over to your person.

It is almost 20 days, I did not get any revert from your end.

I called numbers of times at your Helpline numbers, they take Rec no : 3541 but no response.

Kindly take necessary action on this.

Hi,

This is to state that i have a huge netwotk issue in my area in Badlapur (East).. i have been calling the customer care
often but they just forward the call to their network department the guys from network depatment say that i will receive the call from vodafone side.. with in 24-48 hours, but the call never came...and the issue still persists

A complaint with complaint-number [protected] had been registered with vodafone on 26 july 2013 but then till now there hasn't been any update from their side.. i called them for the status 2 times in august but they just say that the matter has been driven to high priority but no action taken yet.

They keep telling that people are working on the Network tower to enhance the signals.. but no affect.

Respected Sir,

I am Nandkishor Muzumdar([protected]) from kalyan.
I have got message from vodafone on 12 augest that to submit CIF form with document to nearest vfone centre.
I have submitted that on Wednusday 14 augest 2013, and they issued me a new sim card (H[protected]) and said that it will be activated in 48-72hrs.
But its was not activated, then they told me to come on monday.
I went on monday again they told me to come after two days and said we have submitted complaint to IT dept.
i went to wednusday again same thing happned they said there is technical problem, today is saturday, My sim is not activated yet.
Please help me out.

Dear Sir / Madam

This is with reference to the subject mention above we call a bill with full detail by courier that is amount of 1850 / dated 28.05.2013 to 27.06.2013. Now 17 august i have received a bill not full detail 17 august . if i will not pay the bill they have stop my services .Please give me a complete solution .

Thanks

Regards
Parvesh Gupta