Vodafone India Complaints & Reviews

Hi,

Hello I'm Kiran Kumar V, my number is [protected] . Am a customer of vodafone from long time and I'm using BBM services from few months . I had activated 399 plan for my BBM services . Today I wanted to switch to 129 plan so I called customer care and as they told to recharge with 129 I did it.(Rchrg of MRP Rs 129.0 on 7-Aug-13 successful.Tlktime rcvd Rs 2.29,STax Rs 14.19,AccessFee Rs 112.52,New Bal Rs 228.29.TransID KK[protected].Dial *111# for a/c info.) This is my recharge details . As customer care guys told me my exiting plan will be discontinued on recharge of 129 plan I didn't deactivate my 399 plan. Now there is 2 BBM services activated on my number . I seriously don't understand why is a person who don't know anything is made a customer care personal .Now when I called customer care to report this problem they are not ready to help me. Now I have lost 199 rs . How will I get my money back . Why a customer activate two same plan at a time ?? What has happened to my 129 plan ??

Thanks ,
Kiran

Mobile No: [protected]

I've been charged an anonymous amount of Rs.15 towards animation download in my bill for the month of July'13.

Despite repeated mails, i am still not able to get an concrete reason as to why i was charged for the same.

I've not used any WAP downloads or Vodafone live and dont have the necessity to do it either.

No changes in the bill have been made. Hope the issue gets resolved so that i can make the payment and continue using vodafone services.


Regards,
Karthik.J

This is regarding my vodafone postpaid number [protected]. It is a CUG (closed user group) number.

Ten months ago ( Nov'12 ) my plan was changed by vodafone without my consent and a random charge of Rs.711 was charged to me according to new plan. When asked from customer care about this charge, they replied that it is advanced rental for the coming year. My direct answer was that i want to close this number. The customer care person says to me that i cant close this number until i pay my bill that included 711 as well.

Now why would i use postpaid instead of prepaid when i want to pay in advance. The executive also explains that for the next months there will be no additional charges and monthly charges on this plan and i will be charged for calling only. So i decided to continue with this as i had no option and i certainly did not want to pay 711 just to close that connection.

Then next month i am charged with monthly rental. I explain my problem to customer care and the person says if i have been charged advanced rental this should not be done and it will be fixed in next bill. But it did not get fixed, so i talk to the person handling our CUG corporate users. He says that this would be fixed. I get a refund of Rs. 297 after this in my next bill.

To my dis-relief i get charged with monthly rental again in my next bill. this keeps going on till 3 months and me fighting on customer care for resolution. Then i contact my group handler again and he replies me that refund will be made and he also tells me that my plan was never supposed to get changed without my consent.

No its nine months since then and i again get charged with 711 as advance rental and obviously i cant stop the number until i pay the full bill including this amount.

I have stopped paying my bill as i did not want to get into problems of asking them afterwards for my own money of refund. It should have been balanced with my existing bill.

Now i only wish to close this number but i do not want to pay additional money to this company trying to use their fraudulent tactics of misinforming its users.

I have been using airtel prepaid for past 6 years and never had such a headache, also had reliance postpaid for 3 yrs




HERE IS THE SUPPORTING EMAIL:



Sir,



The plan has been migrated to the correct plan and the waiver will be posted by next bill cycle.



Amount – Rs 560/-







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.

For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 21 June 2013 11:26
To: Somyajit Sengupta (DEL)
Subject: Re: ABES CUG GROUP ADVANCE RENTAL



Any updates to my problem Mr. Somyajit

Thank You
Vibhav Bharti



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>;
To: [protected]@yahoo.co.in <[protected]@yahoo.co.in>;
Subject: RE: ABES CUG GROUP ADVANCE RENTAL
Sent: Thu, Jun 13, 2013 6:45:22 AM



Sir,



Please confirm for the bill payments also.







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: 13 June 2013 12:14
To: Somyajit Sengupta (DEL)
Subject: RE: ABES CUG GROUP ADVANCE RENTAL



Mr. Soyajit,

Let me know of your action towards my problem, so i can respond accordingly.

Vibhav Bharti
[protected]
[protected]


Sent from Yahoo! Mail for iPad



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>;
To: vibhav bharti <[protected]@yahoo.co.in>;
Subject: RE: ABES CUG GROUP ADVANCE RENTAL
Sent: Mon, Jun 10, 2013 4:12:17 AM



Sir,



Some bill payments are pending.



Request you to please clear and confirm.









Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 06 June 2013 11:31
To: Somyajit Sengupta (DEL)
Subject: Re: ABES CUG GROUP ADVANCE RENTAL



Name : Vibhav Bharti

CUG : ABES

Bill Pass : Vibh9580

Number : [protected]

Attachment : Bill with advanced rental



Monthly Rental of Rs. 99 is still being charged and customer care refuses to remove it or refund the already charged rentals.



Thank You,

Vibhav Bharti

+91-[protected]

[protected]@yahoo.co.in



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>
To: vibhav bharti <[protected]@yahoo.co.in>
Sent: Thursday, 21 February 2013 11:42 PM
Subject: RE: ABES CUG GROUP ADVANCE RENTAL



Hi,



Please confirm which amount is to be removed.







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 21 February 2013 23:30
To: Somyajit Sengupta (DEL)
Subject: ABES CUG GROUP ADVANCE RENTAL



Hello,

I am from ABES Engineering College and a member of its CLOSED USER GROUP from VODAFONE. A couple of months ago our plans were revised for advanced rental of Rs.736 for an year and a new plan and after confirmation from Customer Care and you folks we found that we wont have to pay any more monthly rental but still there a monthly rental of Rs. 99 in our bills ( bills attached ). As i talked to Mr. Sushil, He says we are entilted for a refund. Kindly let us know about the matter.

-Vibhav Bharti
Ph: [protected] <= Vodafone CUG ABES
Ph: [protected]



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This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

As employee of ABB corporate skime i took vodaphone 3G connection on monthly plan Rs.350/- unlimited upto 1GB after that speed will decrease so as per that 2 months it works after that it charges increase and as last month they charge me around Rs.1000/- so i have not paid any money and they cut the connection then again they charge me this month by Rs.1000+1000=2000/- and this is their stretegy as i already asked them wind up my connection when they charge me Rs.1000/- thus they are cheating the people and totaly fraud company in india.

I am using a 2g prepaid service with Vodafone ([protected]), which is Rs.125/- for 1 GB. This had expired on 6th August, without any alerts (usually they send an sms). To my surprise within an hour or so Vodaphone has deducted Rs. 67 or some thing for the data services. I did call up their service center, but without any help. My concerns are as follows :- 1). Why was there no reminders send for service expiry ? 2). What is the breakup of the charges (within an hour and I did not use any internet) in terms of data services deducted from my balance ? This is a clear case of denial or service to extract balance on the phone.

Also, Dialing #111* also does not allow me to see the last 3 call charges. Also, any resentment in the form of sending "NO" sms on the reply to the service satisfaction is not going with the message as sms not sent, even after 10 resend. This is nothing but a cheat and eyewash from Vodafone.

Regards,
Deepak Chawla

1. I have deactivated Auto debit facility with Vodafone by sending SMS on 01.08.13 and confirmation SMS for the same also received but my bill for Rs. 6,500 was auto debited to my ICICI bank on 05.08.13

2. I purchased Samsung Grand and Vodafone have given me 3G mobile internet for 2 months free of cost. I have received the bill of around 1500 for the first month of my purchase and use of smart phone that was even higher but i have deactivated lots of service started by vodafone like some videos weekly charges etc. and use to received bill of around 700 to 800 and happy all of sudden i have received SMS and emails from Vodafone that i have credit limit of Rs. 10,000 and utilised 8,000+ and to pay immediately to avoid discontinuation of service. i was shocked and started searching bill for last month and i found on myvodafone site my previous months bill is arount 6500 and and unbilled is around 1500+ which was unenviable. without informing customer vodafone is making loot to customer with high end mobile instruments.

I have a vodafone number [protected].. i recharged my number with Rs 201 roaming pack (as shown in their recharge plans chart for july) on 31st july at 11.30 am but neither did i receive any benefit nor any recharge was done...when i went to the dealer he checked and said the recharge was succesful so i called the customer care nd they are saying you will not receive any benefits as we do not have any such plan..nobody is helping me out at vodafone so i had to write this complaint..
I request you to see into the matter..thank you..!

Dear sir/ madam

I would like to rechecked my bill... As my credit limit was sett at 1300 nad i have received a bill of rs.3687.28/-

Why do we sett credit limit? So that when our cell is missused by some application or virus we should atleast know or should be intimated through sms or call.

I have been charged for gprs... As in todays smart phones all the applications are automatically updated consumer cannot knw hw much internet is used or going to be used... When i have sett my credit limit to rs.1300 its your duty to informed me about the limit crossing beyond 1300...

I have received sms on 28th of this month intimating my credit limit is set to rs.3900/- but who told to increase the limit

I have had a talked with your help line 198, miss zillahvaz (Mumbai head she had given me this email id) [protected]) & mailed as attached
As per the talk with miss zillahvas " its the loop whole we are helpless " thats what her statement was... But i am not going to suffer for your problem or loop whole

I m liable to pay rs.1300/- as per my credit limit and would like to sett the credit limit of rs.700/- for future and would also like to stop the itemised bill service

What ever may be your answer "you will" or "you will not" plz give with proper explanation so that i can proceed with the process accordingly

Thankyou

Mohammed raza

To,

The Manager
Vodafone Essar Company

Subject: Migration of Prepaid to Postpaid sim card Issue.

Dear Sir/mam

My self Mohinder Pal. I am a senior citizen 60 yrs old and my vodafone number is [protected] actually i decided to migrate my no prepaid into postpaid i was called to vodafone care and give request for migration of my no prepaid to postpaid and next day vodafone executive mr azad was came to my home for collection of my documents and 250/- rs. security. I have submitted all required documents and local reference number also. After 2 days i was called to mr azad for the activation of my number they said sir your no is activated but i m giving you the invalid sim card by mistake they said sir you can come on vodafone store at gurgaon and collect your sim card otherwise i will delivered your sim next day today is 4th day they were not come and giving me stupid excuses everyday. From last 4 to 5 days i am facing major problems. I Cant able to connect to customer care no 111 or 198 . My IVR is blocked i complaint many times there is no proper response and no one is listening my problem vodafone agents are not having helping tendency to customers.

I request you to please solve my problem as soon as possible and kindly initiate necessary disciplinary action against the company for causing the delay. if you are not able cooperate with us then i will complaint to consumer court or our nearest Police Station.

Vodafone Executive Details:-

Mr. Azad
Mobile No: [protected]
Receipt No: A/13/75202

Agency address mention on receipt are given below:

Fastract
A-21/8
Phase - 2
Naraina Industrial Area
New Delhi - 110088
Contact No: [protected]-43

Thanks and Regards
Mohinder Pal
[protected]
[protected] (contact me on my alternate no.)

RESPECT SIR, I SUJEET KUMAR DEY, OF THE SAID ADDRESS,DEPOSITED RS.2,450/-(TWO THOUSAND FOUR HUNDRED & FIFTY ONLY) FOR THE PURPOSE OF VODAFONE 3G/4G TOWER INSTALLATION REGISTERATION FEES IN THE NAME OF SANJOY POREL SBI A/C NO.-[protected] ON 02/07/2013, AS SAID TO DO THIS BY MR. SOHAM (EXECUTIVE DIRECTOR) MOBILE NO- [protected]/[protected], AFTER 7DAYS OF DIPOSITING REGISTERATION FEES HIS MOBILE PHONES ARE SWITCHED OFF. AT PRESENT I THINK THE WHOLE MATTER IS FROUD. SO I REQUEST YOU TO MAKE REFUND OF THE SAID AMOUNT ANY HOW. THANKS, YOURS FAITHFULLY, SUJEET KUMAR DEY,

dear sir/madam

I am Mr.nazim ali rafik ali kazi who has being using your setrvice last 20 Days would like to cancelle my no due my personnel issue pls i would like to cancell my mobile no -[protected] & 2 ed mobaile no-[protected].this no is not activated so i would like to disconnect my Both connection ASAP

REGARDS
NAZIM ALI RAFIK ALI KAZI
[protected].

Dear Sir,

This is to inform you that i had sent the porting request on 27/07/2013 for changed network with idea cellular but it was not proceed from vodafone service. When i talked to customer care of vodafone about the same & asked him about the issue then he replied that your documents was yet not received. but i have already submitted the documents at that time in the store where i bought the sim.

Porting process must be proceed within 7 days from porting request but i am still awaiting the same.

My vodafone number is [protected] which was issued from DHANRAJ CHAKOLE. This is for your reference

Now, Clear the same issue at the earliest & take immediate action,

Awaiting your reply.

Dhanraj Chakole
[protected]

Dear Sir"s, I wish to inform you that most recently, ( over the past month ), everytime I have attempted to login. All the regular icons are available, on the left. During login procedure, a picture of a young girl ( between 18 - 25 ) appears on my laptop, asking for me to login to "chat". ( possible pornography sites ) I do not have any inclination to "login" to this type of site, I would be very grateful f you could remove it, or tell me how to cancel her from my screen. My grandchildren use my laptop, for there games, & I do not wish, for them to see this, when I open my laptop, Hopefully we can deal with this successfully. steve.[protected]@yahoo.co.uk

Hello,

I would like to complain about the degarded services provided by Vodafone. I happened to visit the vodafone customer care center at Bellandur,Bangalore. The assitant whoever attended to me was very rude. My number which was activated during my college days happened to be registered on some anonymous name, when I requested him to change the details of the number to my name he simply refused. I also said that I would be providing my Passport details and a photo as ID proof,still he was reluctant to offer any help to me. And simply started shouting to get out of the shop .
Now that i have switched to postpaid connection ,I had requested to activate 149 corp plan,now they have activated the 99 corporate plan.And charged me of 616 Rs of rental.
when I call up the customer care , none of them bother to receive the calls. Icing on thiss was that, 2G data of vodafone doesnot work in our locality,I have filed 4 complaints against this , yet no response.


Please , I would request the concerned authority to look into the functioning of Vodafone. They have turned to be the worst mobile service providers.

Expecting a quick response!!!

I have made request for Change of Plan on 28/06/2013 as per email given below.
This was followed by personal call to vodafone Complaint Nos. [protected],[protected] & [protected] on 4th july, 2013 wherein it was very clearly explained in detail to the officer Siddhant that I have left Larsen & Toubro and Joined Shri Vile Pale Kelavani Mandal and I need to Change the traiff Plan ASAP. Salary Slip was also emaild to him. I was assured by Siddhant that the Plan will be changed in the next billing Cycle. However no acknowledgement was recd. from Vodafone Nor the plan was changed. For Bill payments we get 4-5 reminders by way of calls, SMS , emails then why no acknowledgement of Complaints?

I want to be compensated for the Loss for not changing the Tariff Plan.

Thank you.
Regards,
Ameet .V. Desai
+91-[protected]

eMail
From: Ameet Desai <[protected]@yahoo.com>
To: "corporate.[protected]@vodafone.com" <corporate.[protected]@vodafone.com>
Sent: Friday, 28 June 2013 12:21 PM
Subject: Change of Plan Corp Super Saver 199

Hi,

I would like to change my current plan of 125 of my mobile nos. [protected],[protected] and [protected] to Corp Super Saver 199, as I have changed my Company to Shri Vile Parle Kelavani Mandal.

I am sending my payslip for the plan change.
You are requested to change the plan with immediate effect and intimate the action taken for this ASAP.

Thank You.
Regards,
Ameet Desai
[protected]

Since yesterday std calls are not working neither customer care no. Is working on vodafone network. I checked from 2-3 vodafone mobile in bangalore.

Ometime its just dis-connect without any reply or soemtime it says dialled no. Is busy while the dialled no. Is free. I also tried dialling my delhi roaming no. Which lies with me right now.

No notice or no info has been sent to customers through sms. Is this the way a multi-national company treats there customer?

I have been using Vodafone Postpaid connection for past 4.6 years. Since I left India I De-activated my Vodafone number. when I called the Vodafone Customer care they told that De-activation request will take one week to get processed. So I called them a week before my travel date and placed the request. On my travel date my Outgoing calls and Msgs were barred.
At end of that billing cycle I got the bill for that whole month (half of the month I did not use). The next 2 months also I got the bill for the number which was De-activated.
Now I got a mail stating that "DEMAND LEGAL NOTICE".
I have already mailed to Vodafone that amount has been calculated for the months I haven't used. They dint reply for that mail and they have sent a legal notice.

This is unfair. I dint think Vodafone have such a policy.

Dear Sir,

As I had my mobile recharge of rs. 100 at 1/08/2013 by using internet banking. At that time approx. 95 rs. of balance was in my account but at 02/08/2013, Rs. 49 of balance deducted from my account without any activation & suddenly i got the message that you have been activated for free deals pack & you have to charged of rs. 49 for this service. After that, I called to your customer care for confirm the same but I did not get any response.

Now, I want my 60 bucks back the balance of which was cut off for no reason. This service is not activated ed by me then why should i pay.

Please clear this matter at earliest.

Regards,
Ruchi Gupta
[protected]