Vodafone India Complaints & Reviews

Hi,

My Name is Zakir Hussain and using two Vodafone mobile connections. On my cell # [protected], I was using Rs 98/- 2G Rs. 98/- Internet plan. In the month of July I was having issues with the internet related setting and was not able to use internet properly. Approached Vodafone's helpdesk on July 14,2013 and the experience with the representative was horrible. Ref# SR[protected]. Problem was not resolved. On July 16, called again the helpdesk and this time representative surpassed the first one and his behaviour was non cooperative and didn't got resolution to the problem which I was facing. In anger I asked to that guy to deactivate my internet plan and he readily put the request.

On July 18, 2013 post coming to know that my internet plan request for de-activation is under process, I asked to rep on 198 help desk to reinitiate or re activate 2g Rs 98 plan on my cell. Same time as requested by the representative sent an request on Corporatecare.[protected]@vodafone.com stating that re initiate or re activate RS 98 2 G internet plan on my cell # [protected].

However that request was not processed and now I am getting calls to pay my inflated bill of Rs. 6476.05/- for the month of July'13 and unbilled amount of Rs 1240 for the month of Aug'13.

Approached Vodafone through customer care mailbox and they guys are also trying to justify the billed amount instead of getting that bill corrected and not answering that why my request sent on July 18 was not processed.

I am not getting support from Vodafone reps and they are not providing me any details about their seniors so that I can approach them and get that fixed.

Below are the excerpts of the entire conversation with Vodafone:

From: Zak Hussain <zakirhussain.[protected]@gmail.com>
Date: Sat, 10 Aug 2013 11:37:16 +0530
Subject: Re: Not getting support
To: "CORPORATECAREDEL (DEL-NE), Vodafone India" <Corporatecare.[protected]@vodafone.com>

Hi,

Again got the same remedy. For all type of illness i am getting paracetamol.

Can't you guys check the email sent for activation of 2G RS 98 plan on
my cell phone # [protected]. Are you guys trying to do away with the
problem easily and harass people.

Can you guys call me on **************** and get this resolved. I am fade of
seeing you guys justifying all the wrong things which has been done
with my billing and all the inconvenience has been caused to me
through the time.

Thanks,
Zakir


On 8/10/13, CORPORATECAREDEL (DEL-NE), Vodafone India
<Corporatecare.[protected]@vodafone.com> wrote:
> Dear Mr. Hussain,
>
> Thank you for your email dated 10/08/13 regarding the usage charges for your
> mobile number [protected].
>
> We sincerely regret the inconvenience caused to you.
>
> We value your relationship with us and urge you to treat this as an
> exception. We assure you that we are committed to provide you and all our
> customers with quality customer service
>
> We would like to confirm you that a service is activated or deactivated only
> once we receive a request from the user of the connection, however we have
> not received any confirmation of the reactivating the data pack on your
> account, hence same could not be re-initiated and you have been charged for
> using data on basic data services.
>
> We would like to inform you that as pr our records you have been charged Rs.
> 5,544.90 for using the Vodafone mobile connect 1671790KB post discount of
> Rs. 2,813.75, further we would like to inform you that as per our records
> you have been charged for using the internet services post deactivation of
> internet pack.
>
> We would like to confirm you that a service is activated or deactivated only
> once we receive a request from the user of the connection. Our records
> indicate that Radio Mirchi Pack service was activated on your phone as per
> your request only via IBD calling.
>
> Further, we would like to assure you that we cannot bill you for usage that
> are not made or received on your SIM card. As per the details mentioned
> above, we regret that we would not be able to reverse charges levied towards
> the usage made from your Vodafone mobile number.
>
> In case you need further assistance, please do call or email us. We’ll do
> our best to help you.
>
> Happy to help
>
> Shikha Kumari Boyat
>
> Vodafone Care
>
> Contact numbers
> Vodafone Care: 111 or +91- [protected]
> Fax number: +91- [protected]
> E-mail:
> corporatecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafo...⇄
> Website: www.vodafone.in
>
>
> 3G Mobile Internet Data bonanza offer now extended*……!!!!!
>
> For Rs.100 get 300 MB free
>
> For Rs.375 get 1536 MB free
>
> For Rs.650 get 3072 MB free
>
> *Offer is applicable for limited period. Surfing rate post exhaustion of
> free usage will be 2p/10KB.
>
> -----Original Message-----
> From:[zakirhussain.[protected]@gmail.com]
> Sent:Saturday, August 10, 2013 11:13 AM
> To:[corporatecare.[protected]@vodafone.com]
> Subject:Re: Not getting support
>
>
> Hi,
>
> You guys have gone out of your mind. I am repeating again and again
> same thing and no one is paying attention on that. If my internet
> service was deactivated in one go then why my internet service was not
> re-initiated on my cell#[protected] as per my email sent on July 18,
> 2013.
>
> You guys are the worst in the telecom industry. In my last 16 years of
> experience with telecom companies, you guys are the worst with poor
> service. Have thrown sim and if you can't settle incorrect billing
> than don't bothered me for the payment.
>
> You guys are well trained and with you guys Vodafone definetely going
> to touch heights in making customers crazy and frustrated.
>
> Thanks,
> Zakir
>
> On 8/9/13, CORPORATECAREDEL (DEL-NE), Vodafone India
> wrote:
>> Dear Mr. Hussain,
>>
>> Thank you for your email dated 08/08/13 regarding the usage charges for
>> your
>> mobile number [protected].
>>
>> We would like to confirm you that we have checked the usage details from
>> 03.07.13 to 02.08.13 and found that you have been charged for the genuine
>> usage originated from your SIM card.
>>
>> We would like to inform you that as pr our records you have been charged
>> Rs.
>> 5,544.90 for using the Vodafone mobile connect 1671790KB post discount of
>> Rs. 2,813.75, further we would like to inform you that as per our records
>> you have been charged for using the internet services post deactivation
>> of
>> internet pack.
>>
>> We would like to confirm you that a service is activated or deactivated
>> only
>> once we receive a request from the user of the connection. Our records
>> indicate that Radio Mirchi Pack service was activated on your phone as
>> per
>> your request only via IBD calling.
>>
>> We regret to inform you that we would not be able to credit the charges
>> deducted towards the Caller tune service
>>
>> Further, we would like to assure you that we cannot bill you for usage
>> that
>> are not made or received on your SIM card. As per the details mentioned
>> above, we regret that we would not be able to reverse charges levied
>> towards
>> the usage made from your Vodafone mobile number.
>>
>> In case you need further assistance, please do call or email us. We???ll
>> do
>> our best to help you.
>>
>> Happy to help,
>>
>> Anuj Dua
>>
>> Vodafone Care
>>
>> Contact numbers
>> Vodafone Care: 111 or +91- [protected]
>> Fax number: +91- [protected]
>> E-mail:
>> corporatecare.[protected]@vodafone.com
>> Website: www.vodafone.in
>>
>>
>> 3G Mobile Internet Data bonanza offer now extended*??????!!!!!
>>
>> For Rs.100 get 300 MB free
>>
>> For Rs.375 get 1536 MB free
>>
>> For Rs.650 get 3072 MB free
>>
>> *Offer is applicable for limited period. Surfing rate post exhaustion of
>> free usage will be 2p/10KB.
>>
>> -----Original Message-----
>> From:[zakirhussain.[protected]@gmail.com]
>> Sent:Thursday, August 8, 2013 4:15 AM
>> To:[corporatecare.[protected]@vodafone.com]
>> Subject:Re: Not getting support
>>
>>
>> Hello,
>>
>> I haven't received any response till now. Would someone pay attention
>> on the issue reported by me several times. Would someone get my
>> inflated bill corrected and get this resolved. Or should I am left
>> with only choice i.e. file a complaint in consumer court for all this
>> trouble.
>>
>> Thanks,
>> Zakir
>>
>> On 8/7/13, Zak Hussain wrote:
>>> Hi ParthSarthi,
>>>
>>> I am trying to control on my emotions and actions however unable to
>>> hold. This is ridiculous and all crap.
>>>
>>> You are saying that the bill is genuine and because of my 2G service
>>> was cancelled on July 17,2013. Can't you guys access your mailbox or
>>> can't check the chain mail below. If it was deactivated on July 17,
>>> 2013 that why it was not re-initiated or activated as per my request
>>> sent on July 18, 2013.
>>> This is a height of negligence and height of your efforts to make a
>>> person frustrated and harassed.
>>>
>>> Other than this Radio Mirchi pack was activated on my number
>>> [protected] without the request sent by me and you guys have charged RS
>>> 30 rental for the same. Wondering you guys will answer and make this
>>> correct as well like you answered for the inflatted bills.
>>>
>>> Ask to your representatives that not to call me for payments until my
>>> bill has been corrected. Otherwise on the same day i will drag you
>>> guys to the consumer court for all the harassment done in the entire
>>> month of July'13 and which is continued in the month of Aug'13.
>>>
>>> If you guys are not able to settle that out than provide me the
>>> contact details of the your peers who can take decision and get that
>>> corrected. Deactivate all the services on my Cell #[protected] with
>>> immediate effect except the calling facility.
>>>
>>> I will not pay a single rupee untill my bill is corrected.
>>> Thanks,
>>> Zakir
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On 8/6/13, CORPORATECAREDEL (DEL-NE), Vodafone India
>>> wrote:
>>>> Dear Mr. Hussain,
>>>>
>>>> Thank you for your email dated 05/08/13 regarding the services for your
>>>> mobile number [protected].
>>>>
>>>> We sincerely regret the inconvenience caused to you.
>>>>
>>>> We would like to confirm you that we have forwarded your complaint
>>>> regarding
>>>> incomplete information by executive for your Vodafone mobile number to
>>>> our
>>>> specialized Vodafone care team. Your service request number is
>>>> [protected].
>>>> We assure you that the same will be resolved within 24 working hours
>>>> and
>>>> you
>>>> will also get a call back regarding the complaint given.
>>>>
>>>> We would like to inform you that the Vodafone live+ Vodafone mobile
>>>> connect
>>>> @ Rs.98 for 2 GB is a fixed rental service wherein rental will be
>>>> charged
>>>> for the entire month even if you use the service for 1 day.
>>>>
>>>> As per our records the bill cycle for your Vodafone account is 1st of
>>>> every
>>>> month, hence if the service is activated now then rental will be
>>>> charged
>>>> for
>>>> the entire month. We request you to kindly send us a confirmation mail
>>>> in
>>>> case if you wish to get this service activated with immediate effect or
>>>> else
>>>> you can send us a mail on bill cycle to avoid paying the monthly rental
>>>> of
>>>> this service for the entire month.
>>>>
>>>> Features:
>>>>
>>>> * Post free usage you will be charged @10p/10KB.
>>>> * Handset should be compatible to use the services.
>>>> * The free usage is applicable for browsing only however the
>>>> downloading
>>>> charges will be as per the visited site.
>>>> * Rental and discount will be applicable on fixed basis in the
>>>> bill,
>>>> once the service gets activated.
>>>> * Multimedia Messaging Service usage will be charged at Rs
>>>> 3/Multimedia
>>>> message along with the charges of @10p/10KB for downloading and
>>>> uploading
>>>> while using MMS once the free usage is over (Size of 1 MMS is 100KB).
>>>>
>>>> We assure you that the requested service will be activated in maximum
>>>> 48
>>>> working hours on your Vodafone account once the request is forwarded.
>>>>
>>>> You will also receive a confirmation SMS for the same.
>>>>
>>>> We would like to confirm you that we have checked the usage details
>>>> from
>>>> 03/07/13 to 02/08/13 and found that you have been charged for the
>>>> genuine
>>>> usages originated from your SIM card.
>>>>
>>>> We would also like to inform you that as per the records the 2G plan @
>>>> Rs.98
>>>> has been deactivated on dated 17/07/13. Hence you have been charged for
>>>> the
>>>> usage from 17/07/13 to 02/08/13. You have been charged Rs. 5,544.90 for
>>>> 1671790 KB Vodafone mobile connect usage and Rs. 0.40 for 40 KB
>>>> Vodafone
>>>> live usage and you have been charged correctly.
>>>>
>>>> Further, we would like to assure you that we cannot bill you for usages
>>>> that
>>>> are not made or received on your SIM card. As per the details mentioned
>>>> above, we regret that we would not be able to reverse charges levied
>>>> towards
>>>> the usages made from your Vodafone mobile number.
>>>>
>>>> Further, if you still wish to deactivate the services kindly confirm
>>>> us.
>>>>
>>>> In case you need further assistance, please do call or email us.
>>>> We???ll
>>>> do
>>>> our best to help you.
>>>>
>>>> Happy to help,
>>>>
>>>> ParthaSarathi Rout
>>>>
>>>> Vodafone Care
>>>>
>>>> Contact numbers
>>>> Vodafone Care: 111 or +91- [protected]
>>>> Fax number: +91- [protected]
>>>> E-mail:
>>>> corporatecare.[protected]@vodafone.com
>>>> Website: www.vodafone.in
>>>>
>>>>
>>>> 3G Mobile Internet Data bonanza offer now extended*??????!!!!!
>>>>
>>>> For Rs.100 get 300 MB free
>>>>
>>>> For Rs.375 get 1536 MB free
>>>>
>>>> For Rs.650 get 3072 MB free
>>>>
>>>> *Offer is applicable for limited period. Surfing rate post exhaustion
>>>> of
>>>> free usage will be 2p/10KB.
>>>>
>>>> -----Original Message-----
>>>> From:[zakirhussain.[protected]@gmail.com]
>>>> Sent:Monday, August 5, 2013 4:05 PM
>>>> To:[corporatecare.[protected]@vodafone.com]
>>>> Subject:Re: Not getting support
>>>>
>>>>
>>>> Hello,
>>>>
>>>> Failed to understand why i am not getting a response to my queries.
>>>>
>>>> In addition to that, today i got a call that my current bill including
>>>> unbilled amount is RS. 6878/-. Wondering how it has been reached so
>>>> much.
>>>>
>>>> I am gettign humiliated and frustrated by the way Vodafone reps are
>>>> handling my matter. Haven't received any response to my earlier
>>>> queries however got a high inflated bill of amount 6878/-.for my cell
>>>> #[protected].
>>>>
>>>> Failing to achieve a response would lead me to approach consumer court
>>>> for this issue.
>>>>
>>>> Could someone take care of this and get my bill corrected. Otherwise i
>>>> would not pay any single rupee.
>>>>
>>>> Discontinue all my services on phone #[protected] with immediate effect.
>>>>
>>>> Wondering how easy for you guys to make frustrated your customers
>>>> inspite of providing them solutions. Half of the month i was not able
>>>> to access internet facility on my phone and now i am supposed to pay
>>>> Rs 6878/ for the services which i have not used.
>>>> Thanks,
>>>> Zakir
>>>>
>>>> On 7/18/13, Zak Hussain wrote:
>>>>> Hi Shahadat,
>>>>>
>>>>> Please find below required details:
>>>>>
>>>>> Name of the executive - Amit
>>>>>
>>>>> Date of interaction - 13/07/2013
>>>>>
>>>>> Issue/Wrong or incomplete information shared - Was not able to provide
>>>>> me support regarding to internet connection or dial up setting on
>>>>> laptop
>>>>>
>>>>> Name of the executive - Ravi
>>>>>
>>>>> Date of interaction - 16/07/2013 midnight and early on 17/07/2013
>>>>>
>>>>> Issue/Wrong or incomplete information shared - Was not able to provide
>>>>> me support regarding to internet connection or dial up setting on
>>>>> laptop. was not able to browse websites post opening them after 2 or 3
>>>>> minutes
>>>>> '
>>>>> Also would like to continue my 2G Rs 98 rental plan. Re-initiate 2G 98
>>>>> rental plan on my cell [protected].
>>>>>
>>>>> Thanks,
>>>>> Zakir
>>>>>
>>>>>
>>>>> On 7/18/13, CORPORATECAREDEL (DEL-NE), Vodafone India
>>>>> wrote:
>>>>>> Dear Mr. Hussain,
>>>>>>
>>>>>> Thank you for your email dated 15/07/2013regarding the services for
>>>>>> your
>>>>>> mobile number [protected]
>>>>>>
>>>>>> We value your relationship with us and urge you to treat this as an
>>>>>> exception. We assure you that we are committed to provide you and all
>>>>>> our
>>>>>> customers with quality customer service.
>>>>>>
>>>>>> We would like to inform you that as per our records on your Vodafone
>>>>>> account
>>>>>> [protected] 2Gdata pack service has been deactivated on dated
>>>>>> 17/07/2013
>>>>>> with
>>>>>> service request number is [protected] for your reference.
>>>>>>
>>>>>> We would also like to inform you that the below mentioned basic
>>>>>> services
>>>>>> will remain active on your Vodafone account post deactivation of the
>>>>>> above
>>>>>> mentioned internet pack:-
>>>>>>
>>>>>> * Vodafone Mobile Connect
>>>>>> * Vodafone live
>>>>>> * I-phone
>>>>>>
>>>>>> In case, any internet usage is done, same would be chargeable as per
>>>>>> the
>>>>>> standard data usage charges i.e.10 paisa/10KB on 2G network.
>>>>>>
>>>>>> Still, if you wish to configaration of your handset kindly confirm us
>>>>>> back.
>>>>>>
>>>>>> We request you to kindly share the following details of your
>>>>>> interaction
>>>>>> with the Vodafone executive to get the concern further checked:
>>>>>>
>>>>>> ?? Name of the executive
>>>>>>
>>>>>> ?? Date of interaction
>>>>>>
>>>>>> ?? Issue/Wrong or incomplete information shared
>>>>>>
>>>>>> We assure you that post receiving the above mentioned details from
>>>>>> your
>>>>>> side
>>>>>> we will certainly address your concern within 48 working hours.
>>>>>>
>>>>>> In case you need further assistance, please do call or email us.
>>>>>> We???ll
>>>>>> do
>>>>>> our best to help you.
>>>>>>
>>>>>> Happy to help,
>>>>>>
>>>>>> Mohd Shahadat
>>>>>>
>>>>>> Vodafone Care
>>>>>>
>>>>>> Contact numbers
>>>>>> Vodafone Care: 111 or +91- [protected]
>>>>>> Fax number: +91- [protected]
>>>>>> E-mail:
>>>>>> corporatecare.[protected]@vodafone.com
>>>>>> Website: www.vodafone.in
>>>>>>
>>>>>>
>>>>>> 3G Mobile Internet Data bonanza offer now extended*??????!!!!!
>>>>>>
>>>>>> For Rs.100 get 300 MB free
>>>>>>
>>>>>> For Rs.375 get 1536 MB free
>>>>>>
>>>>>> For Rs.650 get 3072 MB free
>>>>>>
>>>>>> *Offer is applicable for limited period. Surfing rate post exhaustion
>>>>>> of
>>>>>> free usage will be 2p/10KB.
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From:[zakirhussain.[protected]@gmail.com]
>>>>>> Sent:Thursday, July 18, 2013 12:19 PM
>>>>>> To:[corporatecare.[protected]@vodafone.com]
>>>>>> Subject:Re: Not getting support
>>>>>>
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> May i request for a response on the reported issue.
>>>>>>
>>>>>> Thanks,
>>>>>> Zakir
>>>>>>
>>>>>> On 7/16/13, Zak Hussain wrote:
>>>>>>> Hi,
>>>>>>>
>>>>>>> This is Zakir and using two Vodafone CUG numbers i.e. [protected]. On 13 July, approached helpdesk regarding to provide
>>>>>>> settings from my laptop to utilize 2g service on my laptop. However
>>>>>>> experience was very bad. Rep named Amit didn't provide support to me
>>>>>>> and tried to ran away from the situation. I am not complaining
>>>>>>> however
>>>>>>> compelled to say that instead of providing me help he advise me that
>>>>>>> he has arranged a call back on 16th July. I was supposed to wait for
>>>>>>> 3
>>>>>>> days for the service which I am paying regularly. Experience with
>>>>>>> Amit
>>>>>>> was very worst and that left me with a very wrong impression about
>>>>>>> Vodafone support. SR[protected])
>>>>>>>
>>>>>>> Today again approached helpdesk on 198 and was answered by Ravi.
>>>>>>> That
>>>>>>> guy surpassed first one. Instead of providing me help he once again
>>>>>>> told me that he will not be able to help and arrange a call back for
>>>>>>> next day. I asked him that connect me to the tech team or to your
>>>>>>> senior and he refused to do that.
>>>>>>>
>>>>>>> Being frustrated and humiliated I asked him to deactivate my 2 g
>>>>>>> service from my cell phone #[protected]. And he readily put that
>>>>>>> deactivation request. I would not be paying any single rupee for
>>>>>>> this
>>>>>>> months bill for 2 g service.
>>>>>>>
>>>>>>> Wondered how easy to them to loose customers instead of helping and
>>>>>>> providing solution.
>>>>>>> These incidences has made me very frustrated and humiliated and
>>>>>>> thinking to move to another service provider. Currently I am using
>>>>>>> two
>>>>>>> CUG numbers [protected]. Thinking to do away with
>>>>>>> these
>>>>>>> connections.
>>>>>>>
>>>>>>> Loosing one customer might not be a big thing for Vodafone. Hope
>>>>>>> other
>>>>>>> would not be facing the same type of behaviour.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Zakir
>>>>>>>
>>>>>>
>>>>>> This message (including any attachments) is intended only for
>>>>>> the use of the individual or entity to which it is addressed and
>>>>>> may contain information that is non-public, proprietary,
>>>>>> privileged, confidential, and exempt from disclosure under
>>>>>> applicable law or may constitute as attorney work product.
>>>>>> If you are not the intended recipient, you are hereby notified
>>>>>> that any use, dissemination, distribution, or copying of this
>>>>>> communication is strictly prohibited. If you have received this
>>>>>> communication in error, notify us immediately by telephone and
>>>>>> (i) destroy this message if a facsimile or (ii) delete this message
>>>>>> immediately if this is an electronic communication.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>
>>>>
>>>> This message (including any attachments) is intended only for
>>>> the use of the individual or entity to which it is addressed and
>>>> may contain information that is non-public, proprietary,
>>>> privileged, confidential, and exempt from disclosure under
>>>> applicable law or may constitute as attorney work product.
>>>> If you are not the intended recipient, you are hereby notified
>>>> that any use, dissemination, distribution, or copying of this
>>>> communication is strictly prohibited. If you have received this
>>>> communication in error, notify us immediately by telephone and
>>>> (i) destroy this message if a facsimile or (ii) delete this message
>>>> immediately if this is an electronic communication.
>>>>
>>>> Thank you.
>>>>
>>>
>>
>> This message (including any attachments) is intended only for
>> the use of the individual or entity to which it is addressed and
>> may contain information that is non-public, proprietary,
>> privileged, confidential, and exempt from disclosure under
>> applicable law or may constitute as attorney work product.
>> If you are not the intended recipient, you are hereby notified
>> that any use, dissemination, distribution, or copying of this
>> communication is strictly prohibited. If you have received this
>> communication in error, notify us immediately by telephone and
>> (i) destroy this message if a facsimile or (ii) delete this message
>> immediately if this is an electronic communication.
>>
>> Thank you.
>>
>
> This message (including any attachments) is intended only for
> the use of the individual or entity to which it is addressed and
> may contain information that is non-public, proprietary,
> privileged, confidential, and exempt from disclosure under
> applicable law or may constitute as attorney work product.
> If you are not the intended recipient, you are hereby notified
> that any use, dissemination, distribution, or copying of this
> communication is strictly prohibited. If you have received this
> communication in error, notify us immediately by telephone and
> (i) destroy this message if a facsimile or (ii) delete this message
> immediately if this is an electronic communication.
>
> Thank you.
>

Hi,

I took a new connection of vodadone from a local shop on 1st August 2013, Thursday.
I submitted all required documents which was required.Verification call was also done on 7th August 2013.

Till now the number is not in network and deactivated. This problem is from the verification and customer care department who are not able to provide me update yet since 10 days.

I just want to lodge complaint against all person who are involved in making new connection active. My number is not yet registered without any reason. I have submitted all documents which was needed and can give all which ever is required for any type of proof all over india.

This is really harrasment done to me when I needed this number in priority but due to their inresponsive behavior I am still without the facility.

I would like to remind you that I am already holding 2 postpaid numbers from Vodafone Pune since 1 and a half year but still taking prepaid connection is a pain for customers. I will surely mention this to my 150000 employees company where I am working and ask them not take Vodafone connection ever if you need due to this harrasment.

My new connection which I have taken and not yet registered in network is [protected].

Please see that severe action is taken against the concern department for giving me false commitments and not giving actual service. I have wasted lot money in calling the useless vodafone employees who are good for nothing.

Dear Sir/mam,
I am vodafone user my number is [protected] since last 4 yaers and want to complain for the deduction of my balance i.e of Rs 50.Whenever i got a recharge from last 2years they deduct some sort of balance and tell you have used the internet or this VAS services are activated.
But On 10aug,2013, till 4.30am my balance was Rs58.084 and when again woked up at 6.30am i called one number after ending call i checked balance was Rs18.084.Earlier they have deducted Rs10 saying for Credit they had deducted but i havn't used that service.
Everytime they do like this when my problem is solved.and i can port my number to any service provider but i want to show what are they doing?

I got my vodafone datacard couple of months ago, but till now I didn't able to access my datacard, last month when I went to Vodafone Service Center A.S. Rao Nagar, they checked and waived my previous months bills, but again they generated for this months bill and call me to pay for that bill, just I want to know without resolving my problem how they can ask me to pay that bill, and one more highlight part is unnecessary one of the stupid fellow call me to says that we are calling from Delhi Police Department, stating that Vodafone company has been file a case against you.

My Datacard Number : [protected]

I have purchase samsung mobile galaxy 4 with this schme was given for 2 gb interet free 1 gb for first month and another 1 gb for next month. First 1 gb i got but still date another 1 gb for second month still note activated by you. It is already due my mobile number is [protected]. So please activate balance 1 gb free internet.

Thanking you

Danayak

Hi
I have postpaid corporate connection of vodafone no. [protected]. Their representative gave me a plan which showed roaming incoming and outgoing charges to b 60p and 80p respectively, whereas they charged me 1re and 1:50 rs. for the same. They are not ready to revert me the money back, rather they are saying we have the same charges in our plan. i have already called and mailed them the scanned plan provided by their representative, but they are not ready to listen, and again in thsi month bill they have charged me the same. I have proofs of bills as well as the copy of the plan provided by their representative. Please take action ASAP.

Regards
Itee shri jain

I mailed to vodafone cus care to activate Internett pack in my mobile, on 5th but I received response only on 7th saying that only on 10th it would be activated. and I called them and asked why it is taking this much long. And they replied me that this is the procedure, I don't understand why it takes this much long then pre-paid plan is better than this it gets activated immediately after recharge. Will this procedure take 5 days to activate? And when I spoke to the cus care what ever quest I asked him, he had a standard answer, No madam its not possible. Should customers wait for a week almost to for every plan to get activated, then why should I go with Vodafone pre paid, Is the procedure really like this????
My Mail ID: [protected]@gmail.com

Hi,

Hello I'm Kiran Kumar V, my number is [protected] . Am a customer of vodafone from long time and I'm using BBM services from few months . I had activated 399 plan for my BBM services . Today I wanted to switch to 129 plan so I called customer care and as they told to recharge with 129 I did it.(Rchrg of MRP Rs 129.0 on 7-Aug-13 successful.Tlktime rcvd Rs 2.29,STax Rs 14.19,AccessFee Rs 112.52,New Bal Rs 228.29.TransID KK[protected].Dial *111# for a/c info.) This is my recharge details . As customer care guys told me my exiting plan will be discontinued on recharge of 129 plan I didn't deactivate my 399 plan. Now there is 2 BBM services activated on my number . I seriously don't understand why is a person who don't know anything is made a customer care personal .Now when I called customer care to report this problem they are not ready to help me. Now I have lost 199 rs . How will I get my money back . Why a customer activate two same plan at a time ?? What has happened to my 129 plan ??

Thanks ,
Kiran

Mobile No: [protected]

I've been charged an anonymous amount of Rs.15 towards animation download in my bill for the month of July'13.

Despite repeated mails, i am still not able to get an concrete reason as to why i was charged for the same.

I've not used any WAP downloads or Vodafone live and dont have the necessity to do it either.

No changes in the bill have been made. Hope the issue gets resolved so that i can make the payment and continue using vodafone services.


Regards,
Karthik.J

This is regarding my vodafone postpaid number [protected]. It is a CUG (closed user group) number.

Ten months ago ( Nov'12 ) my plan was changed by vodafone without my consent and a random charge of Rs.711 was charged to me according to new plan. When asked from customer care about this charge, they replied that it is advanced rental for the coming year. My direct answer was that i want to close this number. The customer care person says to me that i cant close this number until i pay my bill that included 711 as well.

Now why would i use postpaid instead of prepaid when i want to pay in advance. The executive also explains that for the next months there will be no additional charges and monthly charges on this plan and i will be charged for calling only. So i decided to continue with this as i had no option and i certainly did not want to pay 711 just to close that connection.

Then next month i am charged with monthly rental. I explain my problem to customer care and the person says if i have been charged advanced rental this should not be done and it will be fixed in next bill. But it did not get fixed, so i talk to the person handling our CUG corporate users. He says that this would be fixed. I get a refund of Rs. 297 after this in my next bill.

To my dis-relief i get charged with monthly rental again in my next bill. this keeps going on till 3 months and me fighting on customer care for resolution. Then i contact my group handler again and he replies me that refund will be made and he also tells me that my plan was never supposed to get changed without my consent.

No its nine months since then and i again get charged with 711 as advance rental and obviously i cant stop the number until i pay the full bill including this amount.

I have stopped paying my bill as i did not want to get into problems of asking them afterwards for my own money of refund. It should have been balanced with my existing bill.

Now i only wish to close this number but i do not want to pay additional money to this company trying to use their fraudulent tactics of misinforming its users.

I have been using airtel prepaid for past 6 years and never had such a headache, also had reliance postpaid for 3 yrs




HERE IS THE SUPPORTING EMAIL:



Sir,



The plan has been migrated to the correct plan and the waiver will be posted by next bill cycle.



Amount – Rs 560/-







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.

For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 21 June 2013 11:26
To: Somyajit Sengupta (DEL)
Subject: Re: ABES CUG GROUP ADVANCE RENTAL



Any updates to my problem Mr. Somyajit

Thank You
Vibhav Bharti



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>;
To: [protected]@yahoo.co.in <[protected]@yahoo.co.in>;
Subject: RE: ABES CUG GROUP ADVANCE RENTAL
Sent: Thu, Jun 13, 2013 6:45:22 AM



Sir,



Please confirm for the bill payments also.







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: [protected]@yahoo.co.in [mailto:[protected]@yahoo.co.in]
Sent: 13 June 2013 12:14
To: Somyajit Sengupta (DEL)
Subject: RE: ABES CUG GROUP ADVANCE RENTAL



Mr. Soyajit,

Let me know of your action towards my problem, so i can respond accordingly.

Vibhav Bharti
[protected]
[protected]


Sent from Yahoo! Mail for iPad



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>;
To: vibhav bharti <[protected]@yahoo.co.in>;
Subject: RE: ABES CUG GROUP ADVANCE RENTAL
Sent: Mon, Jun 10, 2013 4:12:17 AM



Sir,



Some bill payments are pending.



Request you to please clear and confirm.









Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 06 June 2013 11:31
To: Somyajit Sengupta (DEL)
Subject: Re: ABES CUG GROUP ADVANCE RENTAL



Name : Vibhav Bharti

CUG : ABES

Bill Pass : Vibh9580

Number : [protected]

Attachment : Bill with advanced rental



Monthly Rental of Rs. 99 is still being charged and customer care refuses to remove it or refund the already charged rentals.



Thank You,

Vibhav Bharti

+91-[protected]

[protected]@yahoo.co.in



From: Somyajit Sengupta (DEL) <Somyajit.[protected]@vodafone.com>
To: vibhav bharti <[protected]@yahoo.co.in>
Sent: Thursday, 21 February 2013 11:42 PM
Subject: RE: ABES CUG GROUP ADVANCE RENTAL



Hi,



Please confirm which amount is to be removed.







Sincerely,



Somyajit Sengupta

Account Service Manager – NC

Vodafone Business Services,

Description: Description: Description: Description: Description: Description: Voda Vodafone India Ltd.

Email: somyajit.[protected]@vodafone.com

Mobile: [protected]

Vodafone House, 1st floor, A-19, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi - 110044, India.



For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
For Company Owned Company Paid Accounts (COCP) : [protected] (toll free from Authorized Signatory's Vodafone no.)

Email support for our corporate customers: corporatecare.[protected]@vodafone.com

For any enterprise (blackberry, data cards, solution SIMS) related query please call [protected] (From Non Vodafone numbers) or 55666 (from Vodafone mobile phones). Email: [protected]@vodafone.com



From: vibhav bharti [mailto:[protected]@yahoo.co.in]
Sent: 21 February 2013 23:30
To: Somyajit Sengupta (DEL)
Subject: ABES CUG GROUP ADVANCE RENTAL



Hello,

I am from ABES Engineering College and a member of its CLOSED USER GROUP from VODAFONE. A couple of months ago our plans were revised for advanced rental of Rs.736 for an year and a new plan and after confirmation from Customer Care and you folks we found that we wont have to pay any more monthly rental but still there a monthly rental of Rs. 99 in our bills ( bills attached ). As i talked to Mr. Sushil, He says we are entilted for a refund. Kindly let us know about the matter.

-Vibhav Bharti
Ph: [protected] <= Vodafone CUG ABES
Ph: [protected]



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.



This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

As employee of ABB corporate skime i took vodaphone 3G connection on monthly plan Rs.350/- unlimited upto 1GB after that speed will decrease so as per that 2 months it works after that it charges increase and as last month they charge me around Rs.1000/- so i have not paid any money and they cut the connection then again they charge me this month by Rs.1000+1000=2000/- and this is their stretegy as i already asked them wind up my connection when they charge me Rs.1000/- thus they are cheating the people and totaly fraud company in india.

I am using a 2g prepaid service with Vodafone ([protected]), which is Rs.125/- for 1 GB. This had expired on 6th August, without any alerts (usually they send an sms). To my surprise within an hour or so Vodaphone has deducted Rs. 67 or some thing for the data services. I did call up their service center, but without any help. My concerns are as follows :- 1). Why was there no reminders send for service expiry ? 2). What is the breakup of the charges (within an hour and I did not use any internet) in terms of data services deducted from my balance ? This is a clear case of denial or service to extract balance on the phone.

Also, Dialing #111* also does not allow me to see the last 3 call charges. Also, any resentment in the form of sending "NO" sms on the reply to the service satisfaction is not going with the message as sms not sent, even after 10 resend. This is nothing but a cheat and eyewash from Vodafone.

Regards,
Deepak Chawla

1. I have deactivated Auto debit facility with Vodafone by sending SMS on 01.08.13 and confirmation SMS for the same also received but my bill for Rs. 6,500 was auto debited to my ICICI bank on 05.08.13

2. I purchased Samsung Grand and Vodafone have given me 3G mobile internet for 2 months free of cost. I have received the bill of around 1500 for the first month of my purchase and use of smart phone that was even higher but i have deactivated lots of service started by vodafone like some videos weekly charges etc. and use to received bill of around 700 to 800 and happy all of sudden i have received SMS and emails from Vodafone that i have credit limit of Rs. 10,000 and utilised 8,000+ and to pay immediately to avoid discontinuation of service. i was shocked and started searching bill for last month and i found on myvodafone site my previous months bill is arount 6500 and and unbilled is around 1500+ which was unenviable. without informing customer vodafone is making loot to customer with high end mobile instruments.

I have a vodafone number [protected].. i recharged my number with Rs 201 roaming pack (as shown in their recharge plans chart for july) on 31st july at 11.30 am but neither did i receive any benefit nor any recharge was done...when i went to the dealer he checked and said the recharge was succesful so i called the customer care nd they are saying you will not receive any benefits as we do not have any such plan..nobody is helping me out at vodafone so i had to write this complaint..
I request you to see into the matter..thank you..!

Dear sir/ madam

I would like to rechecked my bill... As my credit limit was sett at 1300 nad i have received a bill of rs.3687.28/-

Why do we sett credit limit? So that when our cell is missused by some application or virus we should atleast know or should be intimated through sms or call.

I have been charged for gprs... As in todays smart phones all the applications are automatically updated consumer cannot knw hw much internet is used or going to be used... When i have sett my credit limit to rs.1300 its your duty to informed me about the limit crossing beyond 1300...

I have received sms on 28th of this month intimating my credit limit is set to rs.3900/- but who told to increase the limit

I have had a talked with your help line 198, miss zillahvaz (Mumbai head she had given me this email id) [protected]) & mailed as attached
As per the talk with miss zillahvas " its the loop whole we are helpless " thats what her statement was... But i am not going to suffer for your problem or loop whole

I m liable to pay rs.1300/- as per my credit limit and would like to sett the credit limit of rs.700/- for future and would also like to stop the itemised bill service

What ever may be your answer "you will" or "you will not" plz give with proper explanation so that i can proceed with the process accordingly

Thankyou

Mohammed raza

To,

The Manager
Vodafone Essar Company

Subject: Migration of Prepaid to Postpaid sim card Issue.

Dear Sir/mam

My self Mohinder Pal. I am a senior citizen 60 yrs old and my vodafone number is [protected] actually i decided to migrate my no prepaid into postpaid i was called to vodafone care and give request for migration of my no prepaid to postpaid and next day vodafone executive mr azad was came to my home for collection of my documents and 250/- rs. security. I have submitted all required documents and local reference number also. After 2 days i was called to mr azad for the activation of my number they said sir your no is activated but i m giving you the invalid sim card by mistake they said sir you can come on vodafone store at gurgaon and collect your sim card otherwise i will delivered your sim next day today is 4th day they were not come and giving me stupid excuses everyday. From last 4 to 5 days i am facing major problems. I Cant able to connect to customer care no 111 or 198 . My IVR is blocked i complaint many times there is no proper response and no one is listening my problem vodafone agents are not having helping tendency to customers.

I request you to please solve my problem as soon as possible and kindly initiate necessary disciplinary action against the company for causing the delay. if you are not able cooperate with us then i will complaint to consumer court or our nearest Police Station.

Vodafone Executive Details:-

Mr. Azad
Mobile No: [protected]
Receipt No: A/13/75202

Agency address mention on receipt are given below:

Fastract
A-21/8
Phase - 2
Naraina Industrial Area
New Delhi - 110088
Contact No: [protected]-43

Thanks and Regards
Mohinder Pal
[protected]
[protected] (contact me on my alternate no.)