Vodafone India Complaints & Reviews

I am rajesh bhavikatti ([protected]) using pre-paid sim since 10 yrs with call rate v-v 30ps, othrs -50ps.

Tariff plan changed without informing to v-v 50ps othtrs-60ps.

Please continue with old tariff i. E., call rate v-v - 30ps. Othrs-50ps.

I'm trying to vodafone customer care I wanted to get 3G services activated on my prepaid no [protected] what kind of service is there I have tried 111,[protected],198 but no response let's see what this complaint can do or only like sarkaari company.

Dear Sir, 5 day back on 25th aug 2013, i recharged my voda number ([protected]) with (1GB – 3G) recharge for Rs. 255/- valid up to 1 month. just after four day i received 1 Sms from vodafone that my number has been recharged for 4 Rs. subscription for 20MB (2G) with Transaction id – (DL[protected]). how and from where this recharge came at first place? and due to this recharge, they deactivated my 1GB data recharge i activated just 5 days back. they said i[censored] get any plan recharge, previous plan will be deactivated automatically. i want to ask vodafone who has done this recharge to my number???? this number is not shared to anybody as it is just for my internet use. they are not responding despite my various calls to customer care. their executives are saying..because this recharge has been done via retailer, so they dose not have any details!!!! and to avail the detail (name and location of Retailer at least) i need to go to their vodafone center and show them transaction id, Sir, i visited 2 local voda centers and they again not ready to attend my complaint?? and they sending me back to their customer care executives. They have no answers!!!! In fact…these people are just making fake transactions to dismiss the plans customers have paid them.. it is total fraud..i have seen few more complaints on same issue on internet. You are requested to look in to matter and take action against Vodafone delhi.

Dear sir, I got massege from this company that recharge with 122 and get 2GB INTERNET with 3G speed but after done by recharge i did not get 3G speed amd also didi not get 2G speed also there is no working with needfull speed plz help me sir

dear,sir/madam i am student of iti collage i have a vodafone number :-[protected],[protected],[protected],[protected] i m use this number for last 5 years and company not given porting coad because vodafone call rate so high i want to my number in aircel but vodafone not given porting code please solve my problem i m student not a worker so i can't afford this call rate . please sir/madam , solve my problem rohitash patel [protected] [protected]

It was june 2013 when i got surprised on checking my vodafone postpaid bill that i have been charged against my family and friends no. So i went to vodafone store regarding the unnecessary charges and they directed me to come on 15th july and said not to pay the excess amount. I did same and went there on 15th july to my surprise the manager Mr Aafaq didn't listen to me a bit and told me that every customer was intimated via sms regarding the charges i said then why didn't i received any even on my 1 of two postpaid no.s he said he doesn't wants to hear anymore from me i said him then why you said me that you'll resolve it. He took his purse and took some money from it and then threw that money on my face and said go pay this money i felt really embrassed as whole store was full with people , i didn't said a word and left the store with wet eyes it was shocking to me as no1 has ever behaved to me like this. After it i called his nodal officer and narrated whole story to him and he assured me that he would take necessary action regarding it, i said him why was i charged unnecessarily he send the sms thing as i told him that i didn't received any so for assurance mail me the details when you send sms to my both no.s he said it couldn't be send. I said this is okay now i'll only pay my bill once you take action against Mr aafaq. Till then i got many calls for bill payment i even narrated whole thing to them and said once they take action regarding that guy then only i'll pay but nothing has happened yet and they still call me for billing but haven't take any action against their employee.

Hi all, I am a valuable vodafone postpaid customer since feb 2013 and my no is [protected], i have a issues regarding the billing discrepancies and compliant for the same. Well the experience is horrible and after wasting so much time with their customer care and mailing them, i didn’t received any positive response, so i am bewaring u all about using postpaid plans of vodafone and if you use them then do check your postpaid bill break up thoroughly as in my case i have been charged three times my actual call rate per minute on two of the no. which i frequently used to call and my compliant was not entertained at all. Well at last, God bess Vodafone and please use it at your own risk.

hi i have been using vodafone for 5yrs now. vodafone has been good in service but in the recent past,vodafone has started cheap tatics to make quick money.... vodafone 3g./grps has been activated without my knowledge and rental has been charged!!! well i have never used it... well when i reach out to customer care, mr masood claims that i have signed an agreement while taking connection that i am ok to pay rental for 3g /gprs ,even when i dont use it!!! also vodafone is unable to produce any documents which they claim that i have agreed to pay for additional services!! i have got it de-activated several times..... i reached to nodal officer , mr vishwanath ,at first he seemed to be very polite and acknowledging vodafone mistake...but again the rental was charged for this month,i reached out to him ..to my surprise he is a different person!!!his tone is very arrogant and when i asked y service was activated he says its a small mistake and asked me to pay the rental, when i further said i dont want to use the service, he says even if i use or not i need to pay else vodafone collection team (set of goons ) will take care of it!!!he threatened over the phone !!! i dont mind paying rental for service which i use and y should i pay rental for something which i dont need!!! even when i try to change the service provider ,vodafone doesnt allow that!!! vodafone has been a real pain in the past few months!!they dont charge rental every month because it will be evident..but they try to add to misc charges once in a while...i am sure i will not be the only person who would have faced this problem!!! vodafone needs to be taught a lesson so that they dont cheat ppl like this

Vodafone is one of the worst service provider. 1.Case :- Last 5 month I am using Vodafone postpaid number. In every bill they are charging roaming charges and they are not reverting it. They are also not replaying on my emails. I email on corpcare.[protected]@vodafone.com 2.Case :- In Vodafone store (Viman Nagar Pune) I ask for owner name change ,address change and plane change. Store person changed owner name,address and plane.And given me new SIM card. After 2 days I got phone verification call, I attended it. after 3th day Vodafone verification guy come to my home and taken my sing. But after all this +ve verification 5th day my mobile number is suspended. and there are giving region that my verification is not done. and asking me Verification guy's number.

Vodafone has been sending exceptionally high amount bills on my post paid 2G internet connection and is not willing to reverse the wrong charges. In Feb 2013, I took a post paid USB stick internet plan for 299 + taxes = Rs. 320 per month from Vodafone. I explained to the store manager Ajay that I wanted a low payment internet connection only. In the first month my services were deactivated for a week without giving any reason. I called the customer support, they said they are updating their database and I will have to wait for 10 days before my case is solved. One customer support even said that my bill amount of 28,000/- is pending. In the first bill itself Vodafone made clear that they are not interested in meeting eye-to-eye with me. There was internet usage charge of Rs. 28,440.60 out of which I had to pay Rs.500 instead of Rs.320. I made my due payment of Rs. 300/- after speaking with store manager Ajay. He said that my data pack has not been activated and reassured that those EXTRA charges would be waived off. Rajeev the sales rep. removed the Vodafone software and created a separate dial-up connection on my laptop through which I could connect to the net at very low speeds. He blamed the low speed on traffic congestions and over the limit subscribers! Next month again I got a bill of Rs. 600 as my request for removal of incorrect charges was not processed . I sent email to Deepak Jain and he never replied back with any resolution. The store manager Ajay told me not to worry as he would take care of it personally and I should deposit Rs. 460/-. I did that and to my surprise my internet services were abruptly stopped without prior intimation within 4 days. I called up customer care and they said you have to pay 2000/- immediately to resume services. I called Rajeev from Vodafone store and he said he would look into the matter and call back but he deliberately kept silent and did not call back as promised. I could not follow my email correspondences and all the efforts to talk to customer care and restore connection went futile. After a month I received a false bill of Rs. 54,713 out of which the total due after discount was Rs. 2,953. At the time of taking the connection, I was given the understanding that it was a monthly internet plan of Rs.299 + taxes amounting to Rs. 320 only. No extra money was to be paid. But Vodafone was unwilling to implement my data plan as promised and kept sending incorrect bills for mobile broadband. I was shocked to see unimaginable charges again and again. It is a pre-meditated desperate act of Vodafone employees to cheat customers. How can anybody pay internet connection @10p/10kb rate on a dedicated 2g USB stick connection? This is totally unasked for! To add to the torment, I suffered loss of mental peace and humiliation from customer care. The recovery people have been harassing me on phone and knocking my door many times even though I have told them that their additional charges are irrational and unethical. Some days ago, I received a legal notice from some advocate (Sunil Sharma) threatening to file a legal case if I don’t pay within 7 days. I am not going to pay them even a rupee now. Let them do the case I am prepared to defend my case and provide all correspondence proofs. The number provided in the letter does not belong to this advocate. Ask Me services could not locate him in the mentioned address either. It is a shock to know that Vodafone is into money extortion and money laundering through unfair means and would go to any extent to harass its customers. I think it is high time that Vodafone mobile services are stopped in INDIA. They should follow fair business ethics and stop looting the public by raising hidden unfair charges. I want to warn other people that Vodafone is not the right company to think about when you want a mobile or internet connection.

I have requested my two number [protected] and [protected] to Port out from Vodafone to TataDocomo. The request were rejected on 26th Aug due to contractual obligations, but as per TRAI, vodafone is not suppose to do so. however I call customer care, they told me send a mail to corpcare.[protected]@vodafone, to terminate Contractual Obligation, and it will be terminated within 48 working hours. I did same and sent mail on 26th but till now no response from Vodafone. I have called customer care twice but no proper response. This is really pathetic. Already vodafone is troubling me from last 3-4 months, by deactivating GPRS service everyday, now this, I am really fed up with Vodafone. I really want my both numbers to be port out from Vodafone ASAP.

This is to inform you that i bought a new postpaid corporate connection from my office and the number is [protected] but it was getting used by a person who owned debt from home credit company and they are calling me everyday for the payment as i have told them that i bought this a number a month ago only but they are still calling me. I am just fade up of all this and wanted to disconnect the services as i am not using it at all and doesn't want to pay its rental....so please disconnect the services of this number ASAP and send me the confirmation on my email id which is [protected]@yahoo.co.in. Please do the needful on a priority basis.

From 24/08/12 10.30 am incoming & outgoing calls are stopped from my postpaid no-[protected]. I've raised complaint to customer care with complaint no-[protected] on 24/08/13 and discussion with supervisor with reference no[protected] on 26/08/13. I was assured that problem will be resolved by 6.00Pm of 26/08/13, but till now issue is not addressed. when I call customer care executive says to wait for 2 hours. Pls do needfull

Hi, I was using vodafone corporate connection (Tech Mahindra) with number [protected]. Vodafone has charged me with wrong bill of around 6000 which I refused to pay. After that they kept me calling on my other contact numbers and kept threatening me with 'Legal Action'. After that, to my surprise and shock, they called at my home number and told my parents that vodafone is going to issue 'arrest warrent' against my family in order to pay the bill. So I myself called vodafone (Vaishali Deshmukh - crmt.[protected]@vodafone.com) and expeessed will to settle the account, she asked me to pay Rs.2000 to settle this so although I have had the usage of Rs. 1200, i've paid Rs.2000 to vodafone on Oriental Bank Account Pune. After that she confirmed on phone that account has been setteled and will not get any calls from vodafone. Then suddenly after 6 months, today I've received call from vodafone that the account is still open and you have to pay remaining amount. I've made every attempt to tell them that I've already setteled with them but they kept me abusing on phone. I'm really surprised and shocked about malpractices on vodafone who gave me confirmation 6 months ago about settlement. then waited for 6 months and then again suddenly calling me again for paying remaining bills. This seems to be Modus Operandi of vodafone who waited for 6 months, have made no contact and then suddenly after 6 months started calling me again. I see this company nothing more that a robber who just waits to corner you down and then attacks on you. I'm looking forward to resolution of this issue

Hi, This is with reference to charges levied in my mobile bill # [protected] for Itemized bill service. I never requested for this service to my services provider (Vodafone- Delhi). When I approached them at customer care, they are not even reading my email and respond to me that this service is active and charges are valid. I am re-iterating the fact that I never requested for this service, however, they are just repeating the same line and service is active and charges are valid. When I asked them for the escalation matrix, they simply refused this. Please forward my complaint to the appropriate authority of Vodafone. Thanks! Thanks Hemant

From: "prabhesh kumar sharma"[protected]@rediffmail.com To: vodafonecare.[protected]@vodafone.com Cc: nodal.[protected]@vodafone.com,appellate.[protected]@vodafone.com,[protected]@ya...⇄ Subject: Fw: Fw: Fw: Re: Re: Activation of International Roaming for mobile number - [protected] Date: Mon, 26 Aug 2013 14:19:41 IST KIND ATTN: Ms. Sushma Khanna/ Mr Manish Jain NO CONFIRMATION TILL DATE FROM YOUR CHEATER COMPANY REGARDING DEACTIVATION OF MY NO- [protected]. RECENTLY MY WIFE VISITED YOUR M2K ROHINI CUSTOMER CARE CENTER, AS INFORMED BY YOUR REPRESENTATIVE NO DEACTIVATION INFORMATION AVAILABLE IN YOUR SYSTEM. YOUR REPRESENTATIVE AGAIN GIVEN ANOTHER REQUEST NO[protected] WHAT THE HELL YOUR AUTORITIES ARE DONG JUST PASSING OFFICE TIME IN CHIT CHAT. WHAT KIND OF REQUEST YOUR COMPANY REQUIRE FOR STOP HARASSING ME. ITS MORE THAN 25 DAYS WE ARE HARASSED BY YOUR COMPANY. I HOPE MS. KHANNA AND MR. JAIN WILL DO SOMETHING THIS TIME. PRABHESH K SHARMA/ SONU SHARMA +[protected] From: "prabhesh kumar sharma" <[protected]@rediffmail.com> Sender: [protected]@rediffmail.com Date: 18 Aug 2013 05:40:44 -0000 To: <vodafonecare.[protected]@vodafone.com> Cc: <nodal.[protected]@vodafone.com>; <appellate.[protected]@vodafone.com>; <[protected]@yahoo.co.in> Subject: Fw: Fw: Re: Re: Activation of International Roaming for mobile number - [protected] KIND ATTN: Ms. Sushma Khanna/ Mr Manish Jain HI, HOW CAN YOUR CHEATER COMPANY GENERATE THIS MONTH BILL WITH FULL MONTHLY RENTAL AND FOR THE JOKE INTERNATIONAL ROAMING CHARGES, IF I HAVE ALREADY SENT YOUR PLENTY OF TRAILING MAILS TO PERMANENTLY DEACTIVATE MY NUMBER. IF YOUR SLEEPING CONCERN PERSON WILL NOT TAKE NECESSARY ACTION TO STOP ALL THIS NONSENSE. I HAVE TO LODGE POLICE COMPLAINTS FOR MENTAL HARASSMENT. REGARDS PRABHESH K SHARMA/ SONU SHARMA +[protected] Note: Forwarded message attached -- Original Message -- From: "prabhesh kumar sharma"[protected]@rediffmail.com To: vodafonecare.[protected]@vodafone.com,nodal.[protected]@vodafone.com,appellate.[...⇄ Cc: [protected]@yahoo.co.in Subject: Fw: Re: Re: Activation of International Roaming for mobile number - [protected] Thanks With Regards Prabhesh K Sharma Mob:+[protected] Get your own FREE website and domain with business email solutions, click here HI, JUST CAME TO KNOW FROM MY WIFE THAT YOUR CHEATER COMPANY STILL NOT PERMANENTLY DEACTIVATED MY NUMBER +[protected]. I AM AGAIN DIRECTLY MAILING YOU FOR THE SAME AND ASKING YOU TO DO IT WITH IMMEDIATE EFFECT. VIA MARKING CC OF THIS MAIL TO MY WIFE SONU SHARMA MOBILE NO +91- [protected], I AM AUTHORIZING HER TO COMPLETE ANY FORMALITY IF REQUIRED AND INFORMED VIA VODAFONE TO HER. YOUR REPRESENTATIVE CAN CALL HER AT HER MOBILE NUMBER GIVEN ABOVE OR CALL ME AT MY INTERNATIONAL MOBILE NO- +[protected]. IF YOUR COMPANY WILL NOT CONTACT US WITH IN NEXT ONE WORKING DAY, WE PRESUME THAT YOU HAVE DEACTIVATED MY NUMBER AND REFUND CHEQUE WILL BE SEND TO MY HOME ADDRESS GIVEN BELOW AS PRABHESH KUMAR SHARMA HOUSE NO-151, GROUND FLOOR, POCKET-F-24, ROHINI SECTOR-3 NEW DELHI-110085 WITH IN NEXT 45-60 DAYS (AS INFORMED BY YOUR CHEATER REPRESENTATIVE WHILE RECEIVING RS. 3000/- AS SECURITY FROM ME FOR ACTIVATION OF INTERNATIONAL ROAMING). TAKE YOUR NECESSARY ACTION, NOW WE WILL NOT CONTACT YOUR COMPANY FOR THE ABOVE DEACTIVATION REQUEST. REGARDS PRABHESH K SHARMA +[protected] SONU SHARMA +[protected] Note: Forwarded message attached -- Original Message -- From: "prabhesh kumar sharma"[protected]@rediffmail.com To: vodafonecare.[protected]@vodafone.com,nodal.[protected]@vodafone.com,appellate.[...⇄ Cc: [protected]@yahoo.co.in,[protected]@yahoo.com Subject: Re: Re: Activation of International Roaming for mobile number - [protected] Thanks With Regards Prabhesh K Sharma Mob:+[protected] Get your own FREE website and domain with business email solutions, click here Dear Vodafone, THANKS FOR THE TROUBLE YOU AND YOUR REPRESENTATIVE CREATED FOR ME AND MY FAMILY. STILL WAITING FOR PERMANENT DEACTIVATION MAIL FROM YOUR CHEAT COMPANY. I AM NOT INTERESTED IN ANY KIND OF BUSINESS WITH YOU, KINDLY SEND DEACTIVATION MAIL AND SEND MY REFUND CHEQUE TO MY ADDRESS ( WHICH WAS VERIFIED YESTERDAY BY ONE OF YOUR REPRESENTATIVE " HOUSE NO-151, GROUND FLOOR, POCKET-F-24, ROHINI SECTOR-3 NEW DELHI-110085). AS PER TRAILING MAIL OF MY WIFE, WE ARE NOT GOING TO PAY SINGLE PIE TO VODAFONE FROM 27TH JULY 2013. DON'T FORCE ME TO GO FOR LEGAL COURSE OF ACTION. REGARDS PRABHESH K SHARMA +[protected] On Sat, 27 Jul 2013 10:24:55 +0530 wrote > Dear Sir, Spoke to Mr. Mohan Sharma for help on Vodafone care at 12AM. He informed that the address activation will take 5 days and after that the international roaming will be activated after 5 days. (Enquiry No –[protected]. That person on the phone was yawning and when asked to transfer to somebody responsible who can help, he said that at 12 my duty will end and then you keep on trying and will not be able to speak to anybody. If this the way you people help in emergencies, will not like to have your services. You are requested to close the account against mobile no – [protected] and refund the amount paid to you for activation of international roaming. Regards,Sonu Sharma From: Sonu Sharma To: "vodafonecare.[protected]@vodafone.com" ; "nodal.[protected]@vodafone.com" ; "appellate.[protected]@vodafone.com" Cc: "[protected]@rediffmail.com" ; "[protected]@yahoo.com" Sent: Friday, 26 July 2013 11:41 PM Subject: Activation of International Roaming for mobile number - [protected] Dear Sir, My husband gave request for address updation and international roaming on 25th July 2013 noon as he is moving to Saudi Arabia on 26th July 2013 i.e. today. He instantly paid Rs. 3,000/- for activation of international roaming. Now he has received a sms for deactivation of international roaming. On calling vodafone care, the executive informed that the physical verification was mistakenly done at the old address and that’s why the international roaming has been de-activated. This is highly gross negligence on the part of Vodafone. With in the next couple of hours my husband will be in another country with no access to let his family members know about him. You are requested t activate international roaming on mobile no[protected] on top most priority. Other details are as below – Request given at – M2K Rohini Franchisee Address updation request no – [protected] International Roaming request no [protected] Request received by – Mr. Nitin Receipt No of International Roaming charges of Rs. 3000/- – DEL042C130725_6315578 Now on conversation your online executive (Neeraj) has given a request no – [protected] and has informed that it will be resolved within the next 48 hours. What the hell is this and what a height of irresponsibility and negligence. You are requested to do the needful with an hour so that I can speak to my husband and know how he is. Regards,Sonu Sharma[protected]

Few days back on July 12 i had reuested to active 3G service in one of my mobile (+[protected]. The service was activated but i couldn't see any 3G there. The speed and performance was very poor and even it was taking too much time to open a page. I had contacted customer care to improve the performance but all the effort put in by them didn't help me. So finally i decided to stop the service and in fact i raised a reuest on 20th August to deactivate the service. Since the service was so bad and it didn't help me anyway and it couldn't improve even after giving you 1 months time. The speed was not even like a normal internet speed. In short don't go for Vodafone 3G.

Dear Sir/Ma'am I recharged my internet card on 21st August 2013 of Rs. 97 on which i got data of 600 MB for 21 days (2G). But i was automatically unsubscribed from the internet service on 23rd August 2013 and a new internet service of 100 MB of 3G srvice was provided to me which i did not demanded. And it was also deactivated on 24th August 2013. And i was having a balance of almost 585 MB remaining on my internet card remaining as on 23rd August. And then i called customer care no. twice ( 1st on 23 and 2nd on 24th ) and they said that they will transfer the complaint to there seniors and i will receive their call within 24 hours. But i have not received a single call from 2 days from the vodafone company. So, its my request that a strict action should be taken against this case. And i want my internet to be reactivated as soon as possible. Yours faithfully Jitin Rawat Phone no. - [protected]

sir, i am not a engineer or software master to link on my pc a vodafone dongal 3g network. i paid a monthly unlimited plan of rs.899 i several time complaint and try to get solve my problem with the help of customer care of vodafone ,. they told me to contact nearest galary . i tried to kamothe galary but that person also never help me to download a vodafone dongal 3g . still i cant able to reload 3g on my pc .it"s very hard procedure to download. so pl. solve my problem thanking you

Vodafone mobile (complaint)
Prabesh Kr Shaw on August 25, 2013
Gift
Ltd(CISPL) SCF-13,SECTOR 7-C, Chandigarth-160019. sub: Regarding Redemption Gift Hamper & Redemption Code: my claim no is 35007 Dear Sir, I had taken the new vodafone connection in the previous month. After i had paid the bill for the first month and 2nd and 3rd also they had given the gift vocher along with code & i have send it to your company for redemp