Vodafone India Complaints & Reviews

i m using vodafone datacard my num is [protected]
worst service in world
so many times i cant able to connect net and after regular interval its disconnect
hardly i cn do nything with dat
sometimes its shows its connect bt no surffing possible bcs no pagedownloading
means zero bytes transfer
i m just fed up in 40 days

Data Card Device — Data Card Device

Hi,

This is to inform you i bought new data card device from Vriti Telecom Services this is one of call centre based in noida from where i got a call from one of their agent "Arun Verma" and i decieded to take it .That was the wrost decision i ever made in my life in which first i faced problem while getting it because the day i got a call from that agent i asked him i don't have my credit card detail with me send your executive tomarrow i will give him document and money both but he was in rush of sale he said sir " its my word your net will activate today and send me document tomarrow by e mail after getting your device activate" then i have given 2000Rs. in cash to his courier guy (Umesh)
Then after it didn't activate and after two days i got a call from their activation department they said it won't be activated till the time you submitt your document.
Then I went in there office and submitt muy document they(Sumit & Piyush) said now it will be activated again after two days i called them it didn' activate then they said it can be setting problem . I did check with my brother he is basiclly a hardware & network eng. he said no network in our area .
Then I got a call form relience communication direct i informed all these things to her and she told we will send one of our technical officer on monday. after her i got one more call from relience communication once again they said no issue you will get you money back from them in 32 hours and ots being three days no response from your end

Kindly send me my money back now i would not like to go for that data card which is creating problem in my personal and professional work.

Kindly do the needful..

Regards!
Bharat Bhushan
[protected]

Vodafone — DATACARD

i had purchased new datacard froom vodafone . my sim no is [protected]. after hectic pursual it got activated after 12 days but now the problem is speed & connectivity . the speed is between 10kbps to 80 kbps which is far far below other service providers speed of min 100mbps. a 5 minute song is taking 1 hr to download . whats the use of such broadband .

most useless & i am feeling cheated & my rs 1600.00 gone down the drain & over tht i will hv to pay a monthly rs 500.00 . my business is also suffering as i am not able to check mails & do other net activities .

some1 plz help

Vodafone Data Card — Vodafone stick is not working since i have bought ( i . e 2nd june )

Customer Name ; SANJAY JINDAL
internet sim no : [protected]
IMEI DETAILS : USB_STICK_3570 [protected]
Plan : 400 unlimited Post paid





Sanjay jindal
contact no . [protected]
Address : H . No 105 GH-24
Sector - 20
Panchkula

Dear Tushar,

Login to Linkedin website.. serch telecom peoples & give your experience to all telecom peoples then this worst company will undestand..

& make sure No customer will take Vodafone card..

Regards,

Biren

Vodafone — bill charges

sir
i am prepaid consumer and my phone is registered on my girlfriends name . on 13th of May i got a sms from vodafone saying that my bonus card validity is over and to continue pls recharge your bonus card so i topped up with there was problem with their system they took 3 days to top up .than again on 20th of May i got the same sms regarding my bonus card. so i called the customer care of vodafone . i spoke to their excutive and they told me that they will refund me the money, but from thst day onwards every time time a vodafone or any other mobile user or land line they have deducted almost 80 rupees for my prepaid account in 2days . the call rate for me present 3 Rs for mobile and land line it is 8 Rs . i spoke to their customewr care yesterday they said we are transfering it to their head .i waited for 15 minutes to talk with him .no one picked up my call .what is this to lodge a complaint consumer has to suffer so much than what the using of cell phones and just because no one complaints operators has to take full advantage of the consumer.sir this is not fair not alll so rich were they can say forget it .

BILL CHEK

Vodafone — undue billing

I have got my vodafone no ([protected]) deactivated in the month on the 24th of August,2009 and had made all my payments of outstanding balances regarding the said connection on the very same day. i had submitted the sim card the same day at the vodafone service outlet at Noida Sec-18. They have been Billing me even after the getting my connection deavtivated. bill No.[protected].

They are not listening to my complaints and calling me a THIEF telling me that i have kept the sim card and not making calls.

vodafone, — sim card

my name is ravikanthyedla, my no:[protected],
iam having a vodafone sim with nokia phone, 2yrs validity, 1800minutus talk time free to V 2 V, but my call charges
1.79p, per call so, i want to continue with this number[i.e][protected], but i want to change my plan, that all call charges
as per 1/rupee per call and validity of sim card is 2 yrs,
so please send details about this type of plans.

Vodafone — customer care

sir
Im also a vodaphne coustmer.My no is [protected]. my balance of mobile cut with any reason
and if calling coutomer kare i find no response .wht isthis it means you co is doing frud busiinees with coustomer
kindly pls ook into the matter

Vodafone / Customer care — SIM Activation

Hi, I have given a request for converting postpaid to prepaid connection at vodafone shope in Basavanagudi. They have taken the request and deactivated the SIM 10days back. But new SIM is not activated. When asked they just escaping giving some answer. Customer care also not giving any answer..!!

i had a prepaid connection before...which i got converted into postpaid.After telling me that it would take 36 hrs to convert the prepaid connecton into postpaid, they took 10 days for the same..moreover they barred my services in between...the worst part is that when they offered me this postpaid connection, they had commited to me that my rental would be 499 rs/month and i would get 664 mins free /month on all local and std mobiles..but later when an vodafone executive visited my house, he told me that i would be getting only 499 mins per/month instead off 664 mins which i was promised earlier...i am so much upset with this company and its services that i want to give up all the vodafone connections i have at home...

Phone no [protected] taken from madivala universal bangalore south by mohammed shueab mujawar was functioning and ok past 06days the phones out going is barred and dealer says to contact customer care and customer care says documents not recived we have decided to cancell the connection and amount be refunded it is only blame game from dealer to customer care and customer care not respondiong and cutting phone which is rediculas and un tollerable one

mujawar

Vodafone — false commitment

My services has been barred since more than 48 hours.
I had submitted my documents at vodafone store lajpat nagar & they had commited that number will be activated in 24 hours but now its more than 30 hrs but no action has been taken place.....
I had a word in their customer service department but every time a new person picks up the call , every time same story has been repeated to everybody.....still nobody is doing a followup with vodafone store....
when i visited vodafone store - vodafone executive refused that no docs has been submitted so far.....after lot of request they guys checked there file & its was found same girl had taken the document....& given reply in a very bad & rude manner "ho jayega wait for 48 hours"....Earlier they had given committment of 24 hours at time i had submiited my document ...when i revisited the store they have increased the time line to 48 hours.......
customer service of no help.............they have barred my incoming as well....dats the main issue....
I m requesting them again & again but getting one single reply "WAIT"

Please help in getting my services re-activated..............

vodafone customer service is worst

Sir/Mam,
I am the customer of vodafone from last 4 months. I live in Raipur city of Chattisgarh state. When I took the new Vodafone postpaid connection I was told that if in future i am not satisfied with the postpaid connection I can switch to prepaid. When i asked vodafone to change my no. to prepaid they told me that we don't have the facility of postpaid to prepaid migration. I made end no. of calls to customer care and each time i got the response "sorry we will be unable to process your request".

While selling me the sim they assured me that u can cnvert it to prepaid i[censored] wish after 3 months. I would kindly request you to please provide me justice in this case.

Thanking You.

Akshat Kabra
Mob.: [protected]

Hi Akshat,

We believe that you have been contacted by our Customer care team and hope you are satisfied with the new Prepaid number. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — false commitment of number

I was offered mobile no. [protected] by representative of M/s Vodafone (Mas Callnet Pvt. Ltd) rep . Mr. Faeem mobile no.[protected] on 10th March 2011. I was asked to submit documents and Rs 250/towards security amount for SIM card to the rep. After the rep took money and documents Mr. Faeem again called up and informed me that the number [protected] is no longer available. i requested mr faeem to return my documents alongwith deposit money. On 11th march 2011 i got a call from vodafone ( Rahul - [protected]) asking me to take another number, on my refusal he asked me to go to vodafone store to ask for refund. I have registered complaint with M/s MAS calnet complaint ref no. 204218 but they have not given any commitment for resolution of the problem.
My questions are:
1. Why should i go to vodafone store for refund.
2. If they can send sim thro there rep why can they not send refund money for transaction not completed at all.
3. Why company like vodafone is relying on such touts.

regards
vikas
email: [protected]@yahoo.com

sales rep often do such things just to push sales targets. they should be penalized for harassing customers.

Vodafone — False Commitment

I am Samita Sahu... Once i was an existing customer of vodafone and my vodafone number is [protected]. from last 3 months they keep deducting from my balance for CRBT. I do not know what is CRBT. Once i call them and asked them to stop CRBT and they did but later again it activated. I do not understand what kind of customer service and commitment is... however now i am not using VODAFONE..

I am using BSNL and BSNL is best...

Vodafone — i-data plan

FROM
ANKUR SANWAL
[protected]

TO
VODAFONE
GUJARAT

SIR,
I AM USING I-PHONE 3GS. I GOT I-DATA PLAN RENTAL 200 RS. I GOT AN HOST OF ISSUES WITH IT.
1. INITIALLY I WAS TOLD THAT REGULAR VODAFONE MOBILE CONNECT(VMC) DOES NOT WORK WITH I PHONES, HENCE I HAVE TO USE I DATA PLAN. I DATA PLAN WITH 200 RS RENTAL GIVES ME 100MB FREE. I PLANNED MY USAGE APPROX AROUND 90-95 MB. WHEN MY FIRST BILL WITH I DATA PLAN CAME I WAS CHARGED 511.4RS FOR VODAFONE MOBILE CONNECT. SIR WHEN VMC DOES NOT WORK WITH I PHONE FOR WHAT YOU ARE CHARGING. WHEN INQUIRED I WAS NOT GIVEN CLEAR IDEA FROM CUSTOMER CARE. YOUR NODAL OFFICER MADE IT CLEAR THAT WITH I DATA PLAN, VMC AUTOMATICALLY GETS ACTIVATED AND FEW SERVICES BY DEFAULT GET TRANSFERED TO VMC. AS A CUSTOMER I WAS NOT MADE CLEAR ABOUT IT. SO PLS WAIVE OF RS. 511.40 WHICH HAVE BEEN CHARGED IN MARCH MONTH BILLING. SECONDLY IF VMC WORKS WITH I PHONES, PLS PROVIDE US WITH RS. 299 PLAN FOR VMC, WHICH GIVES ME USAGE OF 5 GB FREE.
2. SECONDLY RECENTLY I WAS ON A TRIP TO OTHER STATES. MY INETERNET CONNECTION WAS WORKING FINE IN GUJARAT AND MAHARASTRA. AS SOON AS I REACHED ANDHRA PRADESH ON[protected], MY INTERNET CONNECTION STOPPED WORKING. I WENT TO CHENNAI- TAMILNADU, STILL INTERNET CONNECTION WAS NOT WORKING. I LAUNCHED A COMPLAINT ON 18TH APRIL WITH CUSTOMER CARE GUJ. THEY FOLLOWED UP WITH AS MANY AS 8-10 CALLS WITH VARIOUS SETTINGS, BUT INTERNET CONNECTION WAS NOT UP. WHEN I CAME BACK TO MAHARASTRA ON 27TH APRIL 2011, SUDDENLY INTERNET CONNECTION STARTED WORKING, AND ALSO IN GUJARAT. SIR IN VERY STRONG WORDS I SAY THAT WITHOUT A FAULT OF MINE, I WAS DENIED SERVICE ACCESS FOR WHICH I PAID FULL RNETAL. HENCE I DEMAND AN WAIVER OF RENTAL FOR THE PERIOD OF 18/4/11 TO 27/4/11, FOR WHICH SERVICE WAS DENIED. ALSO WAIVER OF CALLS MADE FROM YOUR CUSTOMER CARE TO SOLVE MY PROBLEM FOR WHICH YOU ARE CHARGING ROAMING INCOMING. THERE WAS NO FAULT OF MINE OR OF MY MOBILE HENCE, PLS CLEAR ALL THE CHARGE WHICH WILL BE LEVIED.
3. ALSO SERVICE IS VERY IRREGULAR IN MY HOME CIRCLE, WHERE SOME TIME EXCUSE OF NETWORK CONGESTION, OR SYSTEM OPTIMIZATION OR SYSTEM UPGRADING IS GIVEN. SIR IF YOU ARE CHARGING FULL RENTAL, PLS PROVIDE WITH FULL SERVICE. DO NOT GIVE VARIOUS EXCUSES.
4. I SHOULD SAY THAT EXECUTIVES IN CUSTOMER CARE GPRS DEPARTMENT, KNOW NOTHING ABOUT GPRS, NEVER EVER THEY ARE ABLE TO SOLVE MY PROBLEM. FOR EACH AND EVERY PROBLEM I HAVE TO CALL UP 4-5 TIMES TO CUSTOMER CARE, WITHOUT ANY SOLUTION.
5. RECENTLY I DEACTIVATED MY VMC AND AND VODAFONE LIVE(VL). WITH THIS DEACTIVATION MY INTERNET SERVICE STOPPED. WHILE ACTUALLY IT SHOULD BE RUNNING ON I-DATA PLAN. YOUR CUSTOMER CARE EXECUTIVES(GPRS) WERE HAVING NO IDEA ABOUT IT.
I SHOULD THANK MR. RAJIT NAIR(JUNAGADH) WHO NOT ONLY HAD TECHNICALLY SOUND KNOWLEDGE OF MY PROBLEM, UNDERSTOOD MY PROBLEM, AND SOLVED IT IN NO TIME.

SIR PLEASE DO NOT FORCE ME TO COMPLAIN TO TRAI , SOCIAL NETWORKING SITES, CONSUMER FORUMS. GET SOME QUICK SOLUTION TO YOUR PROBLEMS, INFORM ME WHY I SUFFERED AND WAS HARASSED SO BADLY. AND GET YOUR GPRS DEPARTMENT SOME TRAINED AND KNOWLEDGEABLE GUYS WHO CAN SOLVE CUSTOMERS PROBLEM. NEVER HAD SO MANY PROBLEMS WITH VODAFONE IN SUCH A SHORT PERIOD. WITH NUMBER PORTABILITY ON, PLS DO NOT FORCE US TO BE WITH AIRTEL OR IDEA.

been harrased by company

vodafone/postpaid connection — billing and collection issue

Dear sir,

I am customer of vodafone,then known as hutch in gujarat.I have 3 postpaid connection.[protected],[protected],[protected].

I have complained several time regarding collection and billing issue,but I have not received satisfactory response from them.My issue is still pending.

Jashwansinh b thakor

Vodafone Postpaid — poor reception

hi i am located in nagavara in bangalore i work in an mnc which is inside the tech park
there is no signal at all in some areas of my company that too at 8th floor
kindly resolve it
due to this many of my friends have change their service providers like airtel and others see that

Hi,

Thank you for your response. I have given my details earlier. There's another number there's a problem with. I have already sent an email to vodafone about it but haven't heard from them yet. I'll call and check with them. I'll see what they have to say.

Vodafone — details of no

i want details this no [protected].
please give me a name and address.

Please send me the name & address for this no [protected]

Please send me the name & address for this no [protected]

i want details this no [protected]
please give me a name and address.

With kind regards,
Thulasi ram.

i want details this no [protected]
please give me a name and address.

With kind regards,
Thulasi ram.

Vodafone — details about a no.

sir/madam,
please send me the details of this vodaphone no. [protected] and name of this moblie
no. user.





waiting for the reply,
manu.

i want details this no [protected] please give me a name and address. your regards, Nayan bhatiya

i want details this no [protected] please give me a name and address. your regards, Nayan bhatiya

Dear Sir/Mam,
Please find the name and address of the number [protected].

Thank You

Dheeraj Jadhav

I want details this no [protected] please give me a name and address.

I want details this no [protected] please give me a name and address.

Please Send me name and address detail of this No.-[protected]

Vodafone — Details Required

Hi,

My name is shabbir shaikh, I have a issue o[censored]nwanted calls coming on my sister mobile, therefore I reqirue the details of this number ''[protected]'', please provide me the details as early as possible and please take a action against these.

Thanks,
Shabbir Shaikh.

Vodafone — Details About No.

Sir,
Please give me the details and address of the vodafone number [protected]

Iam waiting for your reply..........Plz

Vodafone — Detail Required

Please give me the name and address of Vodafone mob.No.[protected].
some one steal my voip no and make call to this no. it very helpfull to me if i get details.
By
Anil.

Vodafone — req call details

i want to check my call details for incoming & out going details from jan 2010 to till date

pls do the needful.pls send my details to my gmail email id.

[protected]@gmail.com
my no [protected]

Vodafone — regarding online payment

hi,i m new user of this vodafone postpaid connection.Want to make online payment for my this connection,i m trying for so long to make the payment.Already have that user name and password but even then i m unable to access the account..
once i m login there at my vodafone it is showing that your user id is still incomplete please login after two hours..

Please give me fast response because want to activate my facilities..
This request is for IT DEPARTMENT....

Waiting for some very good response as soon as possible....

kanchan rawat
[protected]

Vodafone — Incorrect Info

Hi,

I had enquired with Vodafone Cust Care about conversion of my Mobile Billing from Post-paid to Pre-paid. At that time I was told that they have a sp lifetime offer whwre Vodafone to Vodafone is free, on checking the bill there is no such thing. I have held back the payment till I get a satisfactory answer.

I feel they did this onlt to stop me from converting to prepaid.

I have been with Orange/hutch/vodafone for last 6 years, it is sad that Vodafonre has no regard or respect for loyalty.

Vodafone — cheating in bonus card

sir

my name is jabir mukkammal ... i am using vodafone sim([protected]) card for past 3 years. on june 2th 2009 i got a message of free browsing service for bonus 95 with validity of one monthe. i done that bonus on same day. but after 5 days it being charged against my browsing . i called customer care. they are saying now u can use only up to 50mb after that it will be charged. but in that message nothing was mentioned and i didnt get information when i called them about this before my rechatge of 95.

jabir mukkammal
chennai

Vodafone — about bonus card

I had bought a bonus card of Rs.50, when I recharged this on my phone it is not working there is telling it is wrong
My card Serial no is[protected], since morning i have been trying to recharge this but it is not getting accessed.
My Mobile No:[protected]

hi

My name is Manikandan... Im using vodafone for the past 4 years. They are not maintaining the system properly for Bonus recharges.

Mani

I am an Airtel user and want to make bill payment for my relatives( an old Couple, not tecnho savvy) but their help line is so pathetic that they cannot forward my call to the post paid deptt. as every time you call Cust care, it is their prepaid deptt. who answers your call. Neither can they give the direct number to call their post paid deptt.
For the callers other that vodafone customers, they don’t have the option to be in touch with postpaid Cust care...
And for making a payment online, their cust care was unable to guide me any further than the site www.vodafone.in that I can easily Google in few sec.
I don’t understand how long they can survive with this type of pathetic Cust care...

Vodafone — Incorrect information regarding the services

I have been a customer with Vodafone since last 9 yrs and it’s the first time I am facing this problem.



I took blackberry 249 plan in August 1st week and was not given complete information regarding the plan by the executive. When I received the bill for August, I found out that I have been charged for incoming mails as well ( Rs 1704) and this was not told to me by the Vodafone executive in the call.



My complaint is:



1. I have advised Vodafone to listen to that call where I got this plan activated but they have not done this till now. They should have the call recording with them and should listen and make judgment.

2. I am communicating to Vodafone since last 20 days and every time I get a reply from different complaints manager and I have also got same reply thrice. This means that they do not understand the concern properly and are not taking is seriously.

3. Vodafone has accepted in the mail that they ‘We sincerely regret the inconvenience caused due to misrepresented information provided to you, We assure you that the feedback regarding the same has been forwarded and we are ensuring necessary action to prevent recurrence of any such incidence.’ But still they are not correcting the bill.

4. I have right to correct information which was not the case here.

5. I have been mentally disturbed due to this issue since last 20 days now and moreover because Vodafone is not attempting to disconnect the connection.



Please log this complaint and try to get this sorted as soon as possible.

Vodafone — cancel

please cancel my connection the number is [protected] with immediate effect.

thanks
akilan

Vodafone — cancel offers

please cancel my vodafone to vodafone 10 paise per min offer, it cause me daily loss of 3 rupees..And my mobile number is [protected]

call suspended why?

Vodafone — not working

My Vodafone no.[protected] still not working for more then five days after submitting the required documents.

I have purchase Vodafone Data card for Internet access for rupees 1500.
Problem:
Data card is not working properly. problem like connection loss in every 5 minutes and internet speed is very low of 2-3 Kilo bytes per second.
Data card of Vodafone is not responding is a given standard at the time of purchase.
various problem Regarding data card are:
1) Connection loss.
2)Less Network Capture access.
3) very slow response.

I have already complain to vodafone service center on[protected] but the story is same after 5 days. As no response given by them till[protected].
Second thing When you call to customer complain no. the operator transfer the call to senior and senior response That complain department will be in the hand of junior.



Please help me As company unable to provide service as per given criteria.

Ankit Ghiya
Ph. no. [protected]

postpaid vodafone — about bill providing

Dear Sir,

I hvae take postpaid vodafone connection from khalsa agencey gonda up on 28feb.08 but any bills not provided to me. Pl.care about this .


Narendra Kumar Mishra
C/o R.P.Mishra
Near Ravi Childrens Academy
Patel Nagar Gonda
Mobile No.[protected]

postpaid bill — misguide about billing

hi
i m prashant yadav.my number is [protected]. i m most using customer of vodafone.i hav 5 connection of your company. i face a problem about postpaid billing n extra plan charges.your customercare n store of mahipalpur totally misguide me. they give me lots of request number about resolving my prob but they can't. so plz call me n resolve my problem.

Vodafone — Non-functioning of connection

My pre-paid (life-time) vodafone mobile No.[protected] is not working for two days. Earlier, I am facing a problem of activation of 'Bhaktisagar' facilities four times without any request for the same. Each time Rs. 49/- have been deducted. The customer care does not give any convincing reply.

Can the vodafone authorities look into my problem ?
Pawan Kumar
New Delhi
[protected]

You have deactivated my mobile number [protected] on dated 09.06.2008 without intimating me. it is requested to activate my mobile with immediate effect.

Vodafone Postpaid Connection — sim not working

hi my name is ashish pandey my mobile no [protected] not working after paying charges of vodaphone postpade conection last 1 day i tallk to coustomer care and personaly visit to vodaphone goregaon store and resumit my all docs last day

Vodafone Post Paid — not responding on complain

Hi

This is karan singh I am your client and i am having no. [protected] with monthly rental of 499 . I am facing problem with my no .that my outgoing call always used to bared without any information. I spoke with your executive (jitendra ) on date 26.12.2009 at 3pm and i asked reason behind that he told me that i have reached my credit limit after that i have requested him for unbarred my call for 24 hour and i ll make the payment. after that he asked me that my service will open within 2 hour my request no is [protected] .but my service was not reopen till 8 pm on same day after that i spoke with some ashok kumar near by 8 pm and he also told me that it will be reopen within 2 hour but still it is not open. After that i called in cutomere care for know the reason that people disconnect my call and not make any entry in data base. Lastly i spoke with surender kumar regarding all these problem he has given me a request no. that is 18709725 so please update me on this request no. or please send me the process to close my connection. I will wait for your reply.


Regards

Hi Karan,

We believe that you have been contacted by our Customer care team and hope that your concern regarding credit limit has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — My postpaid no not working

Hi
I have taken new post paid connection from vodafone.i have paid initial amount ,submitted proper document but my no is not started at this time .After 20 days i decided for complain,i am really disappointed about service of vodafone.

This is my request to you please help me .

Regards
Sidharth Srivastava
mob:[protected]

Vodafone — mobile connection not working

Postpaid mobile connection is not working. Mobile phone shows message as "No service"
Details as under
1. Lost sim card and got services inactivated on 18.11.11
2.a) Got duplicate SIM from Vodafone store in sector 35 C on 28/29 .11.11, was told sim would be functional after 4 hrs; sim did not work till 1/2.12.11
2b) at the same time asked for migration of connection from corporate to individual was given a sim and told this would start functioning on 1.12.11; this sim is still not functioning
3) contacted helpline ,which was no help at all
4.got phone number of nodal officer who does not pick up phone; only play a recorded message saying thanks for calling nodal officer
5.e-mailed on 5.12.11 at e mail id provided on website, got an auto response saying we will contact u within 2 days ; no response from them

Vodafone — CUSTOMER NOT INFORMED PRIOR TO DEDUCTING THE BALANCE FOR A SERVICE

i recieved a msg from Vodafine-TM which read that by sending ACT SMS21 to 111, u can avail unlimited sms for a period of 7 days with Re 1 being deducted for the 1st msg every day.. IT NO WHERE MENTIONED THAT A RENTAL OF Rs21 will be deducted for the same. As per the TRAI guidelines the customer needs to be informed about any charges prior to the service activation.
Which in my case was not done. Called up the customer care 2 times - in turn they argue saying ATLEAST YOU WERE INFORMED AFTER THE SERVICE ACTIVATION - also, i was put on infinite hold for both the times times i called the customer care. with out any resolution
But my point is that i should have been informed before activation that Rs 21 will be deducted from my account.

request a refund of balance.

Hi Hilli,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yb8rd96 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Telecom — deduction from main balance

sir/madam,i m a vodafone customer since five months bearing mobile no. [protected].Onthe night of 15th july i got a messsage from vodafone about activation of some ring tone which i never intended and they deduct a sum of Rs 30 from my account, after deactivation of it my balance didn't reimburse.I called customer care frequently but all in vain. now plz help me getting my money back,that's the daily drama of these people,they activate something or another on their own.

my mobile is lost
plz give me detail for 1may to till date
thank u

Vodafone — Complaint about balance deduction & Executive

I Balkrishna Kakade,mb no. [protected],a prepaid customer from Mumbai,want to say that, vodafone deducted my 45 Rs from my account and i received a msg that the Callertune service activated on your account, i received call from vodafone but i m not click any button & after a few seconds i received message activated CT,and i called to customer care about the deduction,i m not get proper reply from executives (Hussain Electrikwala).so i want give complaint about this executive becoz he is TL over there & he say's m TL not need to maintain Quality & he very rude on call & not having any politeness.and i just want to say to vodafone plz teach your executive to do work properly& return my deducted amount as soon as possible

Vodafone Telecom — Bal deduction

I am having a complaint of bal deduction on my no. [protected]. As i got the free surfeing of 500 MB on this no. as i just join the vodafone from Idea Network. As i was not able to make the contact to Agents i call to customer care from my other no. & asked about the last date of free surfeing. He told me that the last date is 14 April 2011 till 11:59 P.m. As i used this service but my bal is deduct for this. It means Vodafone is cheating me. I want my bal refund otherwise i will Port Out my all Vodafone Activated no. I also have a problem of Abusive language used by Customer Care Executive.
Please make a call back arrangement on [protected].
Arvind...............

I have recharged with GPRS pack of 95.00 rupee at 08:17 PM on 13th april 2012. I started using gprs in my mobile by around 08:40 PM andafter 10 minutes i recieved a pop up message saying that around 121 rupee balance has been deducted from my main balance account.
Note: i started using gprs pack after receiving message from vodafone that your gprs pack has been activated. Recieved a confirmation message at 08:20 PM on 13 april 2012. Having message as a proof.

I called customer care around 5-6 times and they are not taking any response. One of the customer care executive asked me to raise a complaint in vodafone store and vodafone back-end team will look into that. I raised a complaint and they confirm me that they will provide me info by 18 april. Vodafone complaint no is [protected].
I didnot get any call from vodafone and recieved a message on 18 april saying that i am not reachable. i called on 20 april and discussed about this issue, still nothing happen. The different reason from different vodafone customer care executive i am getting for my unfair balance deduction are given below:
1. Generally gprs pack activation will take 2-3 hour and because of that your main balance has been deducted for browsing.
Note: it is not possible to use the internet of 121 rupee in 2-3 hour with mobile and with poor vodafone internet speed service.

2. One of the senior executive told the balance is deducted from your mobile because of the internet usage till 8:18 PM on 13 april.
Clarification: I started gprs pack at around 08:35 to 08:40 and after receving message from vodafone at 08:20 PM that "Your GPRS pack has been activated". Also if the balance is of the internet usage upto 08:18 PM, why did i receive a pop up message of balance deduction after 08:40 PM.

Please take action on my complaint.
My vodafone number is [protected] and alternate number is [protected].

Thanks and Regards,
Ravindra Chouhan

I activated GPRS pack in my Vodafone prepaid number +91 [protected] (mind it! I switched from Reliance to Vodafone for better service and now this is what I'm writing here) but I found almost 4-5 times that there are unfair balance deductions from my main account though I haven't made any calls or sent messages to anybody. I tried to check last three usage details by dialing *111# but let me assure you that is a crap application Vodafone has made and it will always show "Sorry! Recent Deduction History is not available for your prepaid number. Press # for main menu." Now when for the third time it happened, I dropped an email and after couple of day one customer care executive called me up and she first said that balance had been deducted as I had sent messages to 144 (at least your customer care folks should not give these kind of silly reasons) and after a lot of arguments she gave me RS 10.00 credit back to my account. Now again after few days, suddenly I saw balance deduction again without any reason and when I replied back to my previous email now nobody is replying. I was usiing this number mainly for GPRS and now I am afraid they will deduct more money if I keep on using this number for GPRS.

So, now I decided to deactivate the 1GB GPRS pack and will use my airtel number for the same. I tried all possible options like CAN GPRS, CAN VL, CAN VL95 but I am getting messages like Vodafone system is busy, please try after 72 hours! Now my current GPRS pack will expire on 08/07/2012 and I am quite sure now that Vodafone will charge another 95.00 for renewal of my data pack. :(

Oh my god! I am thinking to go back to Reliance again. Their network is sometimes awful but at least they do not do these kind o[censored]nfair things.

Please reply to my email that I have sent to the Maharashtra Customer Care.

I recharged for net pack today and i received message stating that my plan was activated after that i started using internet from my mobile.after sometime they unfairly deducted 324/- from my balance at rate 10p/10kb.when i called customer care they said that the plan starts after 3 hrs.I was not informed this in any message and if it plan was going to start after 3 hrs why did they send activation message..?..

Sir
on 28 October 2012 (Sunday) Vodafone deducted some 135 INR Rs from my account. I complain with them, my complain number is [protected] and my mobile number is [protected]. i have been told that my complain will be resolved in 24 hours. its been almost 3 days and they have not paid back my balance nor any reply from them. every time I call them they are giving me funny excuses like system is down and everything. They told me that no balance deduction information they have so my money should be given back.I am really fed up with all these replies. please help me, thanks. Nirav Jadav

r u happy of dat reply Niravhjadav. so got d answer wat is d further u r willing 2 take

i got the same problem and the same reply from this vodafone guys...and its very untrue because dey havent mentioned anywhere this 2g pack will take 4 hours to get activate...and v get the sms immidiatly from the vodafone that tha pack is active and balance is available...so they cannot argue on that ground...we can fight with them on this issue as they havent mentioned anywhere about that it will get any specific time to activate...

Dear Sir/ Madam,

We have received your email dated 24/07/2013.



We request you to kindly provide us with your 10 Digits Vodafone mobile number to enable us to assist you with your query.



Awaiting your response.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



On behalf of Nodal Officer

Contact numbers

Vodafone Care : 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +[protected]

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in

My mobile number is in attach jpg file. I have taken this number and activated on[protected]. On[protected] requested for full DND registration. Today[protected] morning suddenly I received deduction massage of Rs. 1 for last sms. but I have not send any sms. after a minute I receive a sms from 12320 with news headline. which I have not subscribe. Please stop all extra vas services from my number.

Hi my mobile number is [protected]
i am facing the issue that many times unnecessary balance have been deducted from my account balance.
and i have mail to nodal officer and raised compalint to cu
stomer care.

till date i have not got any refund for the same, please do the needful at ealriest

disappointed with the services.


From

Nishant Gupta

I was surfing some porn site thats when a website opened and it had a vedio on clicking the play button i was charged with rs 75 and a message arrived that u have subscribed to asian girls at Rs75/24hrs ...vodafone asks you twice before getting any addons and this has been deducted just like that. My mobile no. Is [protected] and on calling vodafone customer care when i am asked to input my no. It says invalid input

Hello My name is Belal, I am from Ranchi, Jharkhand, India.
I request all of you not to use this stupid vodafone. This is what happened to me fourth time and the customer care is doing nothing but only repeating the same sentence you used a chargeable content, where balance is deducted only by clicking. I wanna know what type of content is that? When only I surf facebook and use whatsapp with my mobile phone with an unlimited internet pack.

My mobile number is [protected]. Yesterday, on 25th October 2014 I had Rs. 40 main balance on my account. When I checked my balance today (26th October 2014) it was Rs. 5. That is really strange and unfair because I haven't got any sms or confirmation regarding the balance deduction. Infact this is happened 4th time in my number.
When I contacted customer care executive he told me that I visited a chargeable website where if you click only your balance will be deducted without any confirmation.
I said him are you kidding me?
Which is the website in the world that takes balance or money only by clicking?
He said that Sorry sir, I can't tell you which website but your balance is deducted for that only?

I always have an unlimited datapack on my phone number so balance cannot be deducted for surfing.
But he was continuously saying that I clicked on a chargeable website and he was not ready to tell the name of so called chargeable website where only a clicking worth rupees 35. Isn''t it unfair? or vodafone is fooling us? This is 4th time happened to me so I am writing this complain. I want my balance back this time, but they are saying only clicking charge rs 35 without any confirmation. I wanna know what type of service this is?

Can anyone tell me which is the website in this world where you loose your money only by clicking? Isnt it a joke or may be the customer care executives IQ is 0.

Hello,
I had 99/- deducted from my balance on 25/3/2016 for your "Fashion Portal" & and today 42/- deducted for " Movies Pack" without any prior notice.
I simply want my balance back immediately. And further requesting you to stop all such non-sense.
Thanks
Rituraj

hello,
my name is abhisekh, i have switched my reliance no. [protected] to vodafone through porting it last 1.5 months. I am having a really bad experience by doing so, coz every time there is an unwanted deduction from my balance. recently i have activated the DND (Do Not Disturb) service hoping that there will be no more unwanted activation or deduction from my balance, but still the company is deducting it again.
Please look into the matter urgently...coz this is like robbing the customer directly.

thanx

Today on 19 Jan 2018. From my Vodafone no [protected] Vodafone deducted rs45 from my balance without doing anything in my phone and msg came thanks for subscribing wellness service at the rate of rs45 but I didn't subscribe both idea and Vodafone are doing it regularly with their customers they activate any service and deduct amount for their own I m fed up with this I will port out my no soon from vodafone.t hey have to take consent from customer by sending msg yes or no.but they directly deduct money.

My name is Albina and from my account rd 3 has been deducted for WWE zone pack which I did not request, although it's just a matter of rs 3 but a company like Vodafone resorting to such petty ideas is not appreciable.. Before this I have observed many times that of there is balance in your account which isn't used for a period of time Vodafone automatically activates such useless plans nd charges the customer for such plans

Vodafone Postpaid — Charges for Customer Care Services

Mobile service providers charges for customer care services. Why TRAI is allowing such thing. In my bill, I am being charged for Internet services, which I never used or activated and every month I am being charged for the same. Even by mistake, a button is pressed, I am getting message that this service is not acrtivated, still I am being charged.

Vodafone — Vodafone 3G

Hi

Vodafone is fooling customers through Blackberry unlimited plan for 3G. Vodafone provides 599 plan where one can access unlimited internet.

However in my latest bill they have seperately charged for Vodafone live which is a GPRS framework. They say because you used Vodafone live you have to pay. This is ridiculous. How can you charge a customer for using GPRS platform if you are providing 3G unlimited. If there is any problem with your network, a 3G phone will automatically catch GPRS framework for which they will charge. This is atrocious and unfair.

I already changed the settings and deactivated long back as suggested by customer care. Let me reiterate that I am unable to use internet even my mobile settings support it and by mistake I press the button for web browsing. There is no loading of any data from any website (you can check with your system), still if you wish to charge unnecessarily, its your wish.

Vodafone — 3 G services

I bought a 3 G data connection ( [protected]) with a wireless router & 6 month subscription to work with my Acer Iconia tab computer. This never worked properly & repeated visits to their Adayar outlet did not resolve the issue.I then bought a USB stick modem & the connection is no better. Upon prodding Iam told that their 3 G services in Chennai is still under implementation & will take another 6 months to be fully operational.
This multinational is taking public for a ride by advertising 3 Mbps speed but actually does b not support even a few Kbps. My Reliance 2 G is much faster. I would like to sue this company & get my full refund for the hardware & subscription paid. How do I go about this please. Kindly advice.

Airtel is no better & more expensive. I have a 3 G connection for my I phone & work mostly on 2 G in chennai

I have registered my complain on the requested link and send you a message as well please revert back asap!!!

Madan,

I tried to get my complain resolved for 3G data pro ration of charges. I changed my plan to 3G as informed from customer care that my 3G will be charged at pro rated charges.

Now I am charged at the standard rate.i have been with Vodafone for quite sometime. I regret to inform you that I am not going to pay. As these charges are unfair to the customer.

Also I am getting template answers from your customer care.

Regards
Prince

Vodafone — excessive data charge

My mobile no is [protected] with vodafone in mumbai. I am a blackberry user and on a 599 plan which provides me unlimited access to my emails, browsing and downloading. However, in the last two months vodafone has charged me for me around 1900 & 2500 as browsing and downloading charges. When I contacted the customer service they say that it is because I have used audio and video streaming, to which I denied and requested them to pull up their data and verify, which they did not do. I still went ahead and paid the 1900 but now they have charge me 2500. I do not have that kind of money to satisfy vodafone's ridiculous demands. All I ask is they verify their data before they charge me, I don't think that's too much to ask for.......please Help me win this losing battle. My alternate no [protected]

Vodafone — excess billing

I am using vodafone connection from the past 6yrs but the services are just pathetic.I have been charged RS140 for a pack that I not even use.RS 5 have been charged on daily basis which is quiet annoying.Not only this I have been charged more than RS100 on my pre paid connection for the same and now the call never gets transferred to the senior executives.My nos are
[protected]
[protected]
Kindly reply me the earliest so that I can use MNP option.

My alternate contact no : [protected]

Vodafone — harasment

[protected] is the number, who continuously irritating me by giving missed call.i want the details of the number.plz reply as soon as possible.thank you.

Vodafone — harshment regarding voda connection

dear
i have already mail u.day before 17/06/09. regarding new connection of voda phone .i got call today (from voda fone simran m.no [protected]).she told me sum no of voda but what i want n confirmed with sheetal is [protected], now simran is saying that this number is already in use(alloted to somebody).That means it is clear that game played by voda employees to me.

Very politily I'm requesting that i dont want any number i just want my id proofs and my money back asap but incase this will be done earlier then i will surely have take any action so, plz make it sure slove it asap becoz i very much unsatisfied i m uesr of 8-9 connection of vodafone but now i will close all my working voda connections.

Ashish
[protected]/[protected]

Vodafone — Subject to harassment

I have been subject to a lot of harassment by Vodafone. I bought the first sim card way back in 2007. The minute I filled my forms with all the details of name and residential address along with identity proof with a PAN card, they immediately called me up asking for my details again. The for months they kept on playing on my phone a recorded message stating that I will have to produce identity proof papers and residential proof papers. When I did produce them and asked them the reason they said the same number had been issued to two customers which is hard to believe.

Then once I started travelling in the Himalayas, their customer care kept harassing me at least once in two weeks to ask me which part of India I am in and when will I be coming back to Chennai. This was a constant harassment and each call from their side would cost me one rupee on the roaming. Finally I had to shout at the employee over the phone and they stopped harassing me with calls.

Then again I would receive calls from some random person if I would travel to some places. They constantly have been harassing me for some reason or the other. And now, again they are asking for re-verification. Is this totally necessary? In case they cannot trust their customers then why not just disconnect the number? If they are so concerned about security etc... then better not issue sim cards instead harass their customers. If they have doubts about our track records then just better cancel instead of following up on their customers constantly asking where they are travelling, why they are travelling, and when they will come back home which is none of their business at all.

Vodafone — Customer Harassment

It was disgusting to talk with Vodafone customer care Mohali. First of all Vodafone has charged me 30 Rs for caller tune activation which I did not activated. When I called up at their customer care for the reason, they were not providing me the valid reason, and were saying that this has been activated by you only, and when I said I have not activated he service and I want a solution for that, then that guy told me to talk with his senior and ask me to hold on, and then he drop my call. Then I called up again, no this other guy did no even listen me and when I said I want t complaint again this he sad you cannot, which was so frustrating. I am realy pissed off by these guys and I am really surprised that such people are working and being hired by companies lke vodafone, such a unpofessional way to treat the customers. Its a huge harassment of customers. I really want somebody should teach these people a leson. Also Vodafone should stop harassing there cutomer like this. I do no know if someone will read this or Consumer Court will take som action against such people ( for the purpose this site has been created) , but I am just releasing my intense frustration with this forum entry. INDIA is going no where if such unethical and unprofessiona people are employed.

This is disgusting. Now you should tell me how can my mobile itself type these digits and activated this service. Moreover recently I received another message saying bollywood alerts has been activated on your mobile and 30 Rs has been deducted from your account, what nonsense is going on. Are you people making your customers fools by doing all this nonsense. Am I MAD that I will complained against my own request. Stop cheating people. I hate your services. You people exploit your customers.




From: Vodafone Care
Sent: Thursday, August 19, 2010 12:00 AM
To: [protected]@hotmail.com
Subject: Re: Customer Harassment [REF:[protected]]


Dear Sir/Madam,

Thank you for your email dated 15/08/10 regarding mobile number [protected].

We would like to inform you that your concern against the above mentioned account have been addressed to the respective department and found that the Caller tune service has been activated through USSD method (*567*XX#) from your handset.

Since the same has been activated with your consent and request, we regret that we are unable to process reversal of charges against the same.

The docket number for your future reference is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From: [protected]@hotmail.com
Sent: 15-Aug-2010 16:48:10
To: vodafonecare.[protected]@vodafone.com
Subject: Customer Harassment

Hi,

It was disgusting to talk with Vodafone customer care Mohali. First of all Vodafone has charged me 30 Rs for caller tune activation which I did not activated. When I called up at their customer care for the reason, they were not providing me the valid reason, and were saying that this has been activated by you only, and when I said I have not activated he service and I want a solution for that, then that guy told me to talk with his senior and ask me to hold on, and then he drop my call. Then I called up again, no this other guy did no even listen me and when I said I want a complaint against this he sad you cannot, which was so frustrating. I am really pissed off by these guys and I am really surprised that such people are working and being hired by companies like vodafone, such a unprofessional way to treat the customers. Its a huge harassment of customers. I really want somebody should teach these people a lesson. Also Vodafone should stop harassing there customer like this. INDIA is going no where if such unethical and unprofessional people are employed.

Regards
[protected]

Vodafone no — Harassment

Calls and sms from mobile no [protected] is disturbing and harrasing me. Request to give the information and address of the owner to register a complaint.

Vodafone — Harasement of Customer and Pathetic Service Provider

To the Indian Public and specifically Chennai City Public

This is to relate in a summary the harrowing and harassed experience with Vodafone “Happy to Help “… you see the picture of a Dog.
Please note, you will be treated worse than a Dog.....believe me
I have made the biggest mistake in life to have imagined that Vodafone is one of the best Service providers in the Country.
I have had issues for the last one year and they do not care to resolve a customer issue.
The network is pathetic with poor range in a prime locality in Chennai like Guindy Ekattuthangal .
Repeated phone calls to the Help line number, the Nodal Office and the Appellate Office are a futile attempt to resolve issues and only result in a huge waste of time and effort.
No one is has the basic decency to revert to a customer understanding his/her issue.
None of the Officers are accessible to an aggrieved Customer and they are always busy.
No one in the Nodal Office is “Happy to Help” in fact they are very happy to complicate and be of the least possible help.
My experience and frustration is being very mildly expressed on this site, basically to warn the Public of all false commitments by such unscrupulous Service Providers who do not understand the meaning of Service.
I had been given repeated commitments that my issue would be resolved, but on the other hand things get worse.
Even after all this when you make a payment as a rightful citizen you are harassed ,saying your payment is due and your line will be disconnected.
This is the true state of affairs which can be proved with evidence and facts.
Beware of Vodafone !!!!
M E Joseph
Vodafone no [protected]

I was told by the highest Costomer greviance office that I would get a call within an hour, it is now past time and I am yet to receive a call as per the commitment...
This happens every time ...hence im am forced to add...
To make things clear I have other Connections like Airtel, TATA DOCOMO, TATA Indicom, which all function well with good range only my Vodafone range is absolutely pathetic.
After making a payment on 19th to theit own Office, you dont get an update even after four days.They say it will take seven days to update a payment .In the mean time you get SMS alerts and Voice Messages to make payment or your line will be disconnected.
After followup with their Nodal Office and giving evidance and details of payment made four days earlier, you still get such harrasing sms and so on...
Again after followup you get a sms thanking for Payment and soon afterwards get another SMS threatening to disconnect if payment is not made... This is the best Service Provider and the Best Customer Experiance !!!
Who will dare to take up a Customer issue and deliver justice/get justice?????

Still waiting...

Vodafone — harrssment by service provider

THIS MASSEGE IS ALSO SENT TO VODAFONE CARE CENTER, BUT THEY ARE NOT TAKING ACTION, PLEASE GIVE ME JUSTICE BECAUSE ME AND SOME FRIENDS ARE ALSO SUFFERING FROM THIS PROBLEM

To
Vodafone Complain

Sub-- 3rd time News Alert asctivation

Sir,
Myself Perbesh Negi, My cell No is [protected] (Bhatinda< punjab>), t26 april 17.48 hrs again i got massege for news activation and deducted my 30 rupees for rentels, then i call imediate costomer care center but they didnot give me satisfactory answer.then i immediate deactivate my news alert service after deduction of 30 rupees, and also activate DND service, but today at11.24 hrs again i got the massage of news alert activation , so this the cross the limit , if i didn"t get my deducted money , i will go to the CONSUMER COURT for harrassing me again and again.
My friend also suffering from these thing, so we are planning to go CONSUMER COURT.and we are also planning to change our service provider. i want immediate action againest these thing.

please do the needful, we are waiting for your favourable reply.
thanking you
- Show quoted text -

i want judjment because i am suffering this problem from last 25 days

To
vodafone care
thank you for replying, but there is still problem is there, don't do like this because we are your coustmer, and we have no time to subscribe service like that . so please remember my number because i don't want any service like that. so please don't harrasse me
i m waiting for ur favourable reply.

thanking you

Vodafone mobile — connection is closed

My mobile no is [protected] and it is a lifetime connection.but due to some problem it has been deactiveted please tell me why it has been deactived.

Vodafone — sending bill

Dear Sir,

Plz send my postpaid bill details on my mail id. My connection no is: [protected].

Thx
Deepti

Vodafone — sending bills of postpaid after deactivation

Dear sir
My father used to have postpaid connection of vodafone number [protected] till april after which he left abroad. so to deactivate their service i submit all the papers required along with the application after paying all the due charges and also recieved the request number. Still i am getting their calls to pay the bill and also recieved some notice from some firm. I find this very harassing. we already have paid 4 month charges when we haven't used it.
So now what should i do, can i go to court against this.

regards
Arun Dabral

Respected sir, i am satnam singh . my address 3717/1 sector 56. my no is [protected] . i want to closed this number so when you closed my number plz send me massaze on my e mail id

thanking you

Postpaid Connection — account closed

Hi
I am sujit kumar useing the postpaid vodafone no [protected]. i have lost my mobile so i requist you to imediatly block the sim

thanks
Sujit kumar

Vodafone — Postpaid Connection closed

I have a postpaid connection of Vodafone. Now I want to convert it from postpaid to prepaid. But when we talk to customer care they always suggest me new plan in postpaid.

Can anybody tell me the way how can I do this

Thanks

Neera