Vodafone India Complaints & Reviews

Hello Sir,

I have been with Vodafone until June 2013 from August 2012, I had faced a lot of Issues but none of them in the customer care are good to get my issues resolved. Mine is a Post pade CUG connection.

On April 26, 2013. I activated a trial Internet package of Rs 25 which was valid for 7days, since the day I got this plan activated my life with this Vodafone connection was making me sick. I used to get calls which was not valid, they called me to make payment of at-least 250Rs [this is the total billing amount for a Month for me but they never cared] as i activated Internet trial pack and this caused the unbilled amount to exceed which was never said to me when I was activating or after activation too, this was totally a VERY WRONG THING FOR POST PAID CUSTOMER TO SUFFER WITH UNBILLED EMOUNT OF INTERNET TO BE CLUBBED WITH UNBILED AMOUNT OF CALLS AND MSGS. So I spoke to about 10 VF CC People and still I was insisted to pay Rs 250 else my Number would be disconnected, so later on 6th May I paid 250 Rs and this fuss of VF CC people calling me stopped but unfortunately I did not knew that this was a trick by them. Later when the month bill got generated I WAS SHOCKED TO see an AMOUNT of RS 850+ TO BE SENT TO ME AS A BILLED AMOUNT.
I CALLED UP ALL THE VF CC and I WAS ON CALLS WITH THEM LITERALLY FOR HOURS TOGETHER

Provided internet service on Mobile No.[protected] without my request or consent. During this period, I was
staying with my son whose apartment has Wi-fi internet facility. Also my smartphone remained with my
one and half year old son most of time who was playing games and listen music. Sometime in the mid of June,13, I received SMS showing internet use of 4,500/- App. I was shocked to see this message. I approached Vodafone and asked them to disconnect this service immediately. On 2nd July,13, I made written complaint bearing No, [protected] and asked them to show documentary evidence of my consent otherwise remove
internet charges from my coming bill. They gave me 12th July,13 the date by which my complaint will be
resolved but I do not receive any SMS upto 12th July,13. On 13th July,13, I made a call on 111, the Customer
Care Centre but I was informed that they can not adjust internet charges. Now, I have been left with any other
option except to approach you to deal with my grievances.

Thanking you.

VINAY KUMAR ROHATGI

Hello,
My mobile number is [protected]
I had gone to gaiwadi vodafone store and given request for postpaid to prepaid on 11/07/2013
Sagir,Zaid,Arif were the representative who answered my queries.
First of all they made me wait for more than an hour thats really terrible
Today when I contacted the helpline they said there is no such request.
I am not going to the store again I have given you the names of representative and I have submitted my documents and I have got the sim card also still no such request how careless can a vodafone representative be??
Already 48 hours have passed still no replies
I am not going to visit the store again and again please activate it

Hi

This is regarding my post paid vodfone connMr Nikhil (Mobile No: [protected]) from Airtel has visited to Electronics Niketan our office on 02.07.2013 for airtel connection (special 200/300 with MNP).
He fill up my form and collect my document i.e bank account statement and PAN card copy with 250 security amount for porting my number i.e [protected] from Vodafone to airtel. After that he will not responding to anyone some of my other collogues are also port his number from their subscriber. He is not picking up his phone and not responding to anyone. Also we are getting any response of our request from airtel.
After two three days on 05.07.2013 I received call from Vodafone number: [protected] offering me best post paid plan and he will promise me that will not charge any security amount as well as he will cancel my porting request from airtel. And same day he will send an executive to my office his number is : [protected]. Again he collects my document and fills form for postpaid Vodafone connection. On 07.07.2013 my Vodafone postpaid connection is start working. Till that I was not received any call or message from Airtel.

On 08.07.2013 evening I have received a message from airtel i.e. Your Airtel services has been started. After that I’m not able to getting any incoming call/SMS on my Vodafone postpaid number. When somebody try to call it says ‘ the vodafone number is out of service’ then I have started calling in Vodafone customer care for the same all stupid guys sitting in the Vodafone customer care are advice me either u will switch of[censored]r mobile, or remove ur sim from ur mobile for 10 minutes and reinsert it or somebody told me check ur call forwarding. Or somebody mam server is not responding. At last they confirm nothing is in their hand and block my number for customer care then i'm not able to call customer care.

When I call the person who offer the same Vodafone plan to me the number is: [protected] he advice me go to the Vodafone store. When I reach Vodafone store on 10.07.2013 the executive available in the navyug market Ghaziabad Vodafone store advice me to firstly u should disconnect my airtel number after that ur number is automatically start working.
I have called from my airtel number to airtel customer care which is the verification call I told them please don’t verify and disconnect my number from airtel and same has been disconnect within 5 minutes.
After that when somebody try to call my number it says ‘ This is not a valid number.’
Its been happening from last four days I’m not getting my incoming call as well as sms and not able to send sms. Only my outgoing is working.

Please help me.
Priya Pandey

dear sir my name is virender rana from rohtak haryana i m custmer of vodafone compny my vodafone no. [protected] this is my home no. Compny activet a servic i m compleind this servic in vodafone compny but compny dont any actoin on my compleind and avaid me all time i compleind continew but compny block my custmer care servic i do some ricording when i toking with compny i[censored] want fund this ricording i sand u by mail plz sir u sol my problem my contct no. [protected] nd my mail id [protected]@gmail.com plz sir sol my problem

This is to bring into your notice that, this month i got my BBM services (399 - unlimited) activated.Now after usage of few days, it is showing my unbilled amount as 7751 and it is showing that i am suppose to pay this amount.

Today After receiving this message , i talked to your customer care (116 at 17.49 today).They assured me that my services are not going to barred as my original outstanding bill is one thousand some thing.Please get the record of call and verify if am saying any thing wrong.

Now after few hours ,i am getting authorization failure. Now i talked to your customer care (116-at 7.18), they are saying you are suppose to pay Rs 7751 today tostart your services and you will get them adjusted in your next bill.My average monthly bill is 200 around and after this plan it will be around 600.So if in case i pay the amount it will take around a year to get the amount adjusted.They are not even raising the limit.

My mobile number is [protected]

I am facing a netwrok problem since last month. The line gets disconnected abruptly while. I am in conversation with some one. This creates a lots of hassle when you are calling a hospital, bank or on a bussiness discussion. I had raised a complaint with th customer service a month back and after 2 weeks, got. Msg that the issue has been resolved which actally IS NOT RESOLVED till date!!! Initially I was told that might be a problem with my handset which was unacceptable cos two of my family memembers also use vodafone nd they too face the same issue. And then..if this was the handset problem, I should have faced the problem at any location but we face this problem only at our residence at viman nagar. IS ANY ONE LISTENING?????

Hi,

Myself Sudhir Agrahari subscriber of vodafone postpaid connection([protected]) since last 4yrs. On 22nd June 2013, have placed a request to discountinue my services for 2 months, since I m going out of country for official work and would not be using this line. I was asked by the care exec. Mr. Mayuresh Dayma to deposit Rs.100/- as safe custody deposit which I have done that And confirmed the payment Id. as well via mail (MHCC[protected]), then again after few days later on 29th June I received my statement on e-mail with GPRS rentals built which were illegitimate after bringing to there notice Exec. Balaram assured the charges will get reversed and after 30min I got a call from a lady exec which she refused to disclose her name asked me to pay first the Totl amt due inclusive of disputed charges inorder to discontinue the service & claimed that the reversal would reflect in next billing month and assured that in next 24-48hrs services would get suspended. But since then the number is still active and I am getting every alternate day to pay Rs.100/- extra as deposit because amount which I paid on 24th-June has got mis posted towards billed amount and not towards deposit.

So my question is that due to the failure of there system why the customer should be penalised and I have clearly mentioned on my mail that extra rental for the july month will not be paid. Since I m in roaming I dont have much access to net or cellphone. So plaese address my greivance.

Hi,

This is in reference to the Mobile # [protected]. I got a call from vodafone offering to port to vodafone from tata docomo & was offered a very nice plan, where I was told I will get 1 GB internet for first 3 months for free also I can switch to Blackberry plan for just Rs. 399.00 every month & now after 2 months when I was trying to switch to BBm plan they are asking to take a plan of rs. 599 for first 3 months & then switch to Rs. 399 plan which is a misleading information.

After I switched to Vodafone I spoke to some agent in Vodafone who informed me that the billing cycle is 7th of every month & data cycle is 16th of every month so my data will be calculated from 16th of every month. Accordingly I set my data cycle on the phone that is starting from 16th of current month & ending on 15th of next month. To my surprise Vodafone started calculating data from 7th of every month instead of 16th, which is not in line with the cycle I was informed due to which I have been charged almost Rs. 1600/- which is not acceptable. Due to a mistake from Vodafone's end I have been charged Rs. 1600/-.

First the sales person provided incorrect information about the blackberry plan & after porting the customer service representative also gave incorrect info because of which I set a wrong month cycle on my phone & got charged.

I had been using internet services previously with Tata Docomo & had never crossed 1GB mark. Since this is Vodafone's error so requesting Vodafone to reverse these charges. Had it been my mistake I would have happily paid the charges.

I just earn Rs. 20000 a month & Rs. 1600/- is not a small amount for me. I have paid the bill so that my services are not affected.

Requesting the Consumer Complaints authorities to help me get my money back.

Sir,
I,Dr Santimoy Mukherjee wish to bring under your notice that when I sent my mobile handset for repair,I kept the sim card with me.But presently I can not trace it.Probably it is in a very very safe place where I can`t reach. So I went to the local mobile shop.But they have told me about their inability to isssue a new Sim with the same number.([protected]).Now my question is how can I get back my connection sim card with the same number.([protected]
)
Please act quickly.
Thanking you,
Yours faithfully,
Santimoy mukherjee.

Purchased 2 coupons from vodafone on 8 th july 13. worth rs 60 each. I scratched the area properly with a coin. The whole paper got scratched including the secret recharge number. The quality of the paper has become so poor over the years. Its like the paper is specially designed so that the number gets scratched away and the company earns profits.
Very frustrated

I was using vodafone prepaid connection ([protected]) since last 7 years.
In January I came to Sweden for business trip. and here also I was using that number with international roaming.
Suddenly on 04th June the number stopped working. the validity for number was till May 2015
I checked with vodafone and got answer the number is deactivated because of not recharged and not made any call within 3 months. and they did this without any prior intimation.
Then I wrote email to vodafone care and they had considered my case and gave assurance to reactivate the numebr by submitting some documents to nearest Vodafone store(i,e, Sawantwadi) and I agreed to that.
Then my father went to the nearest Vodafone store(Sawantwadi , 60 Kms from my place).
They took my documents and told that number will be activated within 2 days.
I waited for 7-8 days, then I called the vodafone store Sawantwadi to ask why the number has not been activated.
Then they supposed to reply with status.
My Father again personally visited the vodafone store to check the status, That time the executive had told my father that the number activation service is not available at our store, you have to go to another city (Mhapusa in Goa) which is 110 Kms from my place.
My question is then why this store is opened here if it is not for customer.
and why these people are making fool to customer and misguiding?
I don't want to loose this mobile number.
Please help me.

How to find the vodafone simcard number which is rejected? Iam having my sister`s vodafone simcard. she forgotten her number since she does not use it all. when i insert the simcard, this message appears "SIMcard Rejected". How to clear this and findout my simcard number

I have purchased a new mobile samsung grand on Febraury '13 vodafone offered me a 3G plan of 2GB for 2 months free. then they deactivated the plan in 2 months so, far they were perfect. They actually send a message to inform customer that the pack is deactivated in the month of April. But in my case they never sent me any message and activated the 3g plan on tariff (10 KB 10 paise) without information (says in smart phones gprs is automatically activated when we try to use) well as per vodafone smart-phone buyers have made a crime. I paid the bill for the month of April '13 of Rs 2546/- if they would have informed me i would have easily changed to 2g plan of just Rs 199/- unlimited usage, which i am currently using. They also sends messages for every 200 MB usage for 3G plan, but again in my case they never sent me any message if they would have sent me message of how many MB i have used, i would have immediately changed my plan. by which we could have avoid this problem. Now, again i have received the bill of rs 1630/-. Vodafone is not accepting their mistake whatever happens they says its an system error. I have followed-up with vodafone customer service a lot of time but nobody is trying take call on this issue i have never said that i will not pay. I am ready to pay the bill excluding these data usage charges. why pay so much if you are getting internet service in just Rs 199/-.

This is just to make you aware of the ridiculous service i have received from Vodafone on just 2day of activation after MNP .

I had paid 175 Rs for Vodafone E-TOP while MNP and it never reflected in the balance (As informed while paying it would be i got receipt ).
Have called Vodafone care they asked me to go to gallery and i went to gallery waited for 50 minutes for my turn and then i come to know this was the charge for MNP or conversion charge .
175 Rupees for MNP really?
Then come another agent he say i get free data card for for 175 Rs (I never asked for this data card and i don't want and he asked me for id proof ! wow didn't i gave proof for MNP ??

Thank you for the excellent service!! 175 Rs for Vodafone E-TOP .

Never new customer are treated like this was pretty much happy with my last provider ....

An Unhappy Customer.

i have submitted all required docs at vodafone mini store at amberpet, hyderabad. i wanted to port in to vodafone from aircel. i've been said that aircel sim will be deactivated with in 7days, and vodafone new sim will be activated. i have submitted docs on[protected]. but still i.e[protected] aircel sim is not deactivated and vodafone sim shows sim card registration failed. i don't have another vodafone sim to call to customer care that is why i'm registering a complaint.
my number which is to be ported is [protected]

I am using vodafone prepaid and internet. But they deducted around Rs .60 from my callbalannce without any intimation.Usually an sms is sent showing you have consumed 80% of your internet. This message was not sent yesterday.

Again yesterday after my last call balance was .93. Today the balance is .01after making a call of 1 second whichcost only .01 ps.

Dear Sir,

I have converted my prepaid connection to postpaid in the faith of company, as I am very old user ans customer of Vodafone. After getting details of my call I found that on a particular local Vodafone number my calls were high and I was consuming some internet pack on my phone. I decided to get plan for reducing my bill and I visited company showroom at U block, Shakarpur area from where I have converted my number into postpaid. I was told that there is plan of 75 monthly in which i can choose any local Vodafone number and my calls would be free on the same and it would be activated after 4 working hours. I have accepted that plan on 14/6/2013 and got confirmed from call center that it was activated call details for the same are printed in my bill for which they have charged .5 Paise.

I have received another bill few days back which I opened today for making payment. Before going for payment I have gone through my bill and was surprised they have charged for the number against which I have opted monthly plan. I though it may be billing mistake and I called to Customer care of Vodafone at 10:44 today i.e 6/7/2013. I have conversation with Mr. Abhineet Pathak who clearly denied for plan scheme and I was told that till time I do not use my free call of 7500seconds from my number this scheme would not be applicable, which is a very very big fault commitment and was never told by and person of the company. They are charging me double as monthly rental as well as separately for call.

I have seen the bill and come to conclusion as:

1. I have used my free calls as on 6/6/2013 and plan was activated from 14/6/2013.
2. I was never told these type of things earlier from any person of the company.
3. This monthly plan was implemented in my monthly bill but company never gave any benefit.
4. This is a matter of cheating and fraud with their loyal customer.
5. Each and every customers bill should be checked and heavy penalty should be charged on the company.
6. The time which we are using in complaint and taking with their representative should be compensate by the company.
7. All extra charge should be reimbursed as soon as possible with immediate effect.
8. I should be free for changing my service provider and should receive final due bill after rectification so that i can pay it.
9. Company should accept its fault and publish on their website.
10. I have given request for number portability on 6/7/2013 at the last conversation with customer care and my request number is [protected].
11. Apart from postpaid I am using three other prepaid numbers of Vodafone and will go for portability.



I have tried to give as much information as possible from my side, if any how you need some query u are most welcome any time. Only request is to make learn those cheaters company who are having smile on their face and happy to cut pocket.


My number is [protected] on which I am suffering from above problems


Looking forward for your earliest positive response.



Regards
Sumit Kumar
Delhi

i was wrongly charged heavy internet charges inspite of activating an internet plan of 2GB. on complaining i was told that there is no record of such an activation and the system doesnt approve of the same.

upon repeated complaints to the vodafone executives they offered me a 50% discount on settlement, which is cleverly exploiting a customer and charging him Rs. 3300 for no mistake of his. i refused to pay more than my call charges and the data pack charge which was Rs. 125. Infact i even paid Rs. 600 which sufficiently covered both, but that was also of no use.

On registering a complaint on their online feedback portal, i get a couple of calls, and when i ask them to hold on for a minute so that i can get out of my office and speak, the executives have the audacity to cut my calls. This is the level of service that they boast of.

My phone is not working fot the last one week and i have been punished for no mistake of mine. It is to my utter disdain and exhausted attempts at settling this issue, i have to write this.

You were so persisitent upon a written record for activation of the internet plan, I want to ask you one thing, why was i not given any written confirmation of my complaint on your feedback portal. So that you can safely say no complaint was registered as per our records? Pathetic Service and sheer loot of ignorant and meek customers. Shame on you!

Dear Team.

I would like to advise you that i am using Vodaphone sim last 3-4 year but there are lot of problems of Network in our area, if we are sitting on ground floor we can't talk to anyone jsut because of signals connectivity,

I had complained many times at Vodaphone as well as their counter also but still no action has been taken from their end.
we are reqesting you please take the necessary action and do the needful as earliest.

looking forward for your soonest responce.

thanks and best regds
Lokesh Sharma
Mob : [protected] / [protected] / [protected] / [protected]