Vodafone India Complaints & Reviews

Complain against Vodafone for the action they committed with no accountability and answer, they have barred the incoming call to my number with no reason and no accountability. After a lot of discussion they were having sorry for their customer. When I asked why did it happen, they are mute. Customer has suffered a lot in this episode created by Vodafone.

Customer: why did it happen
Vodafone: NO answer, sorry
Customer: My bro tried to call me, he lives abroad, my parents wants to talk
Vodafone: we are sorry for this
Customer: Immediately plz unbar the incoming
Vodafone: It will be done on Monday, we are sorry for this

Plz suggest me what action shall I take against Vodafone.


Best Regards
Akshat
[protected]

Subject:- complaint

R/sir,
With due humble request it is submitted that since last few days phone calls/sms are being received on my mobile number [protected] for televerification of a new vodafone number [protected] taking by any person namely kuldeep (As stated by calling person). Details of phone calls/sms are as under:-
Date time no. From witch call/sms received calling person call/sms
24/6/13 11:30 am [protected] unknown call
24/6/13 11:32 am [protected] unknown call
25/6/13 05:42 am 54053 vodafone sms
25/6/13 05: am 54053 vodafone sms
26/6/13 04:20 pm [protected] unknown call
27/6/13 05:52 pm [protected] mrs/miss nisha call
28/6/13 12:18 am [protected] mrs/miss nisha call
29/6/13 10:25 am [protected] mrs/miss nisha call

2. Instead of my telling that i don’t know any person namely kuldeep in my family/friend circle, they are not ready to understand and making calls again and again. Hence, i want to lodge a complaint against kuldeep, nisha and vodafone. It is also submitted that, if in future/past, mobile no. [protected] found used in any type of crime, i will not be held responsible.

3. However i am lodging this complaint only for information and i don’t want any action against kuldeep, nisha and vodafone at this time of stage.

Thanks

Sd/- 29/6/2013
(Anil kumar)
Accountant
O/o pay and accounts office, mha,
Central reserve police force,
Mahavir nagar, new delhi-18
Mobile no. [protected]

Respected Sir,

I have a vodafone post paid connection in Bangalore.
For 44Mb data, rs 443 has been charged in June 2013 bill cycle.
When world is heading towards seamless internet access this guys remind me the days where INTERNET was rich peoples luxury.

Phone No :[protected]( Alternate no)

I have applied for thee porting of my number [protected] on 15the of theis monthe, the service provider is m/s vodafone and thee upc no. Vm319889 needs porting to idea cellular. But till thee end of thee day vodafone have not taken any action. And also i have lost an amount of rs.2000 on last monthe which thee company has provided me for thee usage of mobile. The company has taken thee corporate connection from idea cellular and asked us to do thee porting to idea. Which makes internal calls free and 350 calls free plus thee monthely rent will pay by company. But due to inability for doing thee porting by vodafone, thee company didn't paid my bill of last monthe. So please take an action to overcome thee situation

Vodafone is running with a new fraud recharge on their website.
It is with an sms rechage of 35 rs in karnataka region.
As per recharge customer shud get 150 sms for 28 days. But that actually is not true. My money is still deducted for every sms.
Upon calling cust care, they said we dnt hv such offer and my calling rates are now changed to 1.2 paisa per sec. What a bull.
Not sure how many people are looted every day like dis.

Dear Consumer Forum Team,

This is request you to that I am getting my Vodafone bill every month with some extra Internet charges in my all bill from my no activation. When I have activated my no in Vodafone at that time he talked to me that if you will activate 98rs Internet plan you will get 2 gb data usage and after usage you will be charge according to data usage and according to 98rs plan jut like ( if you used 2gb then charge will be 98rs then again used 1 gb then charges deduct 49rs means 98+49=147) but he is deducting my charges according to him own mind and giving me more and more bill. So kindly request you to please check my all bill details and give me resolution as soon as possible.


Thanks and regards
Sunil Kumar Khandvi
contact no :- +91-[protected] (MPCG)

i have been cheated by the Vodafone store persons.
they had guaranteed me on the 18th of may 2013, that I will have my rental plan reduced to 175 from 299, and which hasn't been executed in spite of my so many visits to thee Vodafone store.
I have been asked to pay a rental of 497 whereas it should be a round about of 300.
the have caused me immense annoyance and mental trouble and on top of which I have been asked to pay extra.
the person who had routed this request was Mr. Bunty Chauhan who works as a Vodafone sales person at the Bandra Vodafone customer centre located at Hill Road, Bandra (W), Mumbai-400050

This is my no [protected].
I applied for DND after 7 days it was activated but still am getting calls.
I informed regarding this to customer care but they didn't take any interest and I told them to provide no from where I am receiving calls.
But CC told me that Dnd is activated and they are not responsible for this if you are still getting calls.
This is not the single issue lot of other issues also.

Worst customer care, they do not care about customers, Sure i am going to change this no soon, never going to use vodafone again

Dear Sir,

I called to customer care and "Rahul" received my call . i told to him my problem but he put my call on hold and he not gave any response. then i recall this time any "Agnihotri" picked my call and he without wrote my complaint, gave me wrong complaint no. and being with me misbehave. To their complaint i called again and this time "Abhishek" received my call and he did the same.........

Please take some action against to them.......!

I just received my first ever bills for 2 Postpaid connections. The bills are inflated against the discounts which were offered. International SMSs are charged. Surprisingly the SMS timings are around my phone activation times. There is a previous balance shown on both the numbers. Since these are my first bills, how is it possible to have a previous balance?
Free internet usage of 500MB was offered on first month for new connection. On one of the numbers I am charged for Rs.150 extra which I never used.
I do keep track of my cellular data usage on my Phone. No videos, no music. Only News and stock updates. My usage never goes beyond 200MB in a month being a Wi-Fi user at office & home.
Tried reaching customer care over phone, email & chat several times. Its repetition of explanation and very frustrating. Whenever I ask for supervisor, they are in meetings.

My numbers are
9619 Double Nine 66 9 Zero
9167 Double Nine 22 4 Zero

Sandeep Patil

i bought my number [protected] as a postpaid connection from a vodafone store.i wanted to change my number to prepaid.so i asked the person in the store. they asked me to wait for 3 months.at first they said me my number is in 174 plan.but really it was in 225 plan.i did not know that.they are not responding to us.and at the 4th month i asked them to change my plan to 25rs. and they informed me that they have changed the plan.but the bill amount i got was 310 rs.. when i asked them they said me sorry your plan was not changed.it was for another number.they are not allowing me to change to prepaid.after a long request they accepted to change my number to prepaid.so i paid the existing bill amount last Friday. 21/06/2013.they gave me a prepaid sim card.when i asked when will my number be changed to prepaid the store person did not respond me.after i asked three times.after that they replied me the outgoing will be barred on monday 24/06/2013.but still the outgoing is not barred and i received a message that my outstanding bill is 207 and it has been mailed to you.it's very irritating act.after seeing the message i called to the store person.but she cut the call.when i messaged her she said that she is the bus.the time when she replied me was 9.08 AM. i don't know when they will go to work.it's a very irresponsible act from them.the speak only to new customers.they do not respect the existing customers.

I converted my loop prepaid number to vodafone postpaid through MNP 3 months back. Since then they have barred my outgoing services (calls, sms, net) for the 5th time as I have exceeded my credit limit (on the unbilled amount) which is just 900 Rs. In spite of several requests and complaints and paying the bills on time they are not increasing my credit limit. Many customers face this problem because of the bad company policy about placing the credit limit on unbilled amount. Should I file a case now or is this going to stop somewhere?

Ashwini Ambrale
Vodafone No.: [protected]

Respected Sir,
I am having a Vodafone mobile connection with phone number [protected] for the last 7 months. I have activated their special package for cutting down the call rates(99 Rs for 10ps/sec)for one month with effect from 4th June 2013. They activated the pack and it gets disconnected after 15 days(19th June 2013). I have made queries with their customer care about 10-15 time each time they are saying we are solving issue within 2 days or within 12'O Clock or in the evening and nothing is happening. Hope that with these complaint I can solve the issue. An early action is expected.

Thanking You

Yours faithfully
Ratheesh Kamal

SIR,
myself SUHANA DATTA, took one sim in february this year from vodafone post paid. Till 24 th april my bill was Rs.-241.But in the 24 th may my bill became Rs 1600/-, stating that , I have used internet. Though in reality i have never done so. Therefore I want immediate disconnection of my sim no- [protected]. I have written to vodafonecare, corporatecare and wecare regarding this. And i want my bill clarification regarding such huge bill, so that i can understand this bill.

It will be kind enough if you please do the needful as early as possible.

thanking you
suhana datta

Hi,
I'm from Mumbai. My number is [protected]. I have a blackberry phone on which I have activated the basic internet plan of Rs 299. As per this plan, I get unlimited bbm, yahoo chat, gmail chat, emails. This plan however does not have any internet browsing. Some weeks back, Vodafone had a change of its scheme whereby even the unlimited internet browsing was added to this basic plan of Rs 299.
When I saw my latest bill, I was horrified to see a bill of Rs 3500 as against my normal bill of Rs 700-1000. On asked I was being told that I had used internet Vodafone live instead of the normal browser and that whenever I use internet on my blackberry phone, there is an option which asks whether I want to use the Vodafone live browser or the normal browser. Such a thing however does not exist in any browser.
I made a complaint to the customer care guys at Vodafone, who as usual were clueless as to what's going on and kept coming up with flimsy excuses. Upon sending them a written complaint via email, after few days I got a mail saying that the charges were logical! I was even told that I had downloaded videos because of which the bill amount went up high. This is utterly rubbish as I had not downloaded any videos whatsoever. No other explanation was offered. The mail even said that the vodafone guys had tried to call me but my voice was inaudible. This is false and misleading especially since I did not get any calls from any Vodafone numbers.
I'm clearly disgusted at the pathetic level of service provided by Vodafone, much less the resolution to our complaints. No one tried to call me and offer any explanation. What makes me all the more upset is the fact I'm not the only one who is getting such inflated bills. Apparently lot of others are getting the same excess amount under the name of the "299" plan!!!
At a time when telecom service providers are fighting over each other to retain customers, I find it difficult to believe that Vodafone is resorting to such unfair practices to let go of its customers. If the concerned authorities do not address this issue, I will be forced to end my 10 year relationship with the company and will even urge others to do the same.

My nine year old number [protected] given to Mrs. Manjari Maheshwari , resident of gopalpura by pass, without my permission or any written application. I was out of India from 14th jun. to 20th june and this no. given to Mrs. maheshwari on 15th june.
The amount i recharged on my no. before going to abroad was 1500, as vodafone store executive Ms. Khushboo and store manager Ms. Tanushree suggested.
Even after recharge my number was not in working position in singapore for seven days and i lost contact with my all relatives for that time.
I have to purchase new number in singapore that cost me in dollors.
From last three days i am suffered mental harrasment as it effects my work , bussiness relations and my nine year old contacts.

Request you to do the needful as soon as possible
Neti Goswami
#[protected]

I am post paid customer of Vodafone vide mobile no.[protected].

They have imposed Rs.641/- towards net using charges of 64 mb data mistakenly. When I request them to adjust the amount in monthly internet plan but they totally denied.

But actually they are charging Rs.99/- per month for 1 GB data.

I request you to do needful in this regard

Hello

I am Sujatro Ghosh, a customer of Vodafone for almost last 5 years. I didn't knew Vodafone can do such fraud things lets not say Vodafone anybody can do such fraud things!

Context - I received a call on my number [protected] on 24th/27th/28th may ( I dont remember the date properly) from the Vodafone Marketing team. They approached me for a 75 INR pack for vodafone to vodafone calling but I refused to it. Then they kept my line on hold & then after retrieving it they approached me the same pack with a sum of 38 INR, which I accepted! Soon within a minute I got a confirmation messege on my mobile ( Message Screen Shot attached in this mail).After I got the confirmation I started making calls extreme amount of calls to vodafone numbers. As soon as my bill arrived I was amazed , No pack of 38 was activated & every call was charged at 20paisa /Minute.

After this problem I made several calls to Customer Care service & was promised for several call backs in which out of 5 I got 1 call only but it was of no use. I got no replies & I am simply pissed of with the thing!

This is not the first time bill dispute! 3rd time in three months it is!

I want this pack at 38 INR at any costs or I feel its against the consumer rights! I am going to go to the consumer court else & if I don't get a revert back within & solve within my bill closing date 24th I wont also pay anything extra either or extra fees!

Thanking you in anticipation

Dear Sir,

I am a prepaid customer (Mobile No - [protected]) of Vodafone. I have subscribed to 3G Internet - 300MB on[protected] by Etopup.

I am suffering from the following issues
1. That even after recharging my SIM with 3G pack my sim is not showing 3G network.
2.That have complained many times on 198, 111 & [protected], but none of the customer care executive is able to register my complaint.
3. That Customer Care Executives are cutting my Call after listening to my problem.
4. That I have called 4 times on[protected] to Vodafone Care, All customer care executives are have different opinion about my problems. Some of them are say that 3G Services are not activated on my phone, Some are cutting my calls, Some are saying send "ACT 3G" to 144, Some are configuring my internet settings which are already configured, Some are saying saying that 3G services are activated on my phone. This simply shows that CCEs are making fun of customers and are harassing them.
5. That I have also suffered from the same problem last month also and also complaint to Nodal Officer last month.
6. That even after paying for 3G services i have not been provided 3G services. This is prime facie evident from the above that this is a case of Fraud & Mental Harassment by Vodafone India and i am entitled to refund of amount paid for the period for which i have not given 3G services.

Keeping in view the aforesaid problems, i request you to register my complaint and resolve as soon as possible.

Regards,

Nitin Garg,
Contact No - [protected]
R/o 2180/2, Shadi Khampur, New Delhi -110008

I had booked the Traveltime cab from Wagholi to Pune station and return journey too on the same day. they provided me only the one way journey service and making a non sense accusing while return journey after having a long arguments with customer service centre. I had waited for 3 hours for cab to return journey but it didn't come. This is not the first time accident happened with me and they are totally careless about passengers and not understand the value of time. wasted time, financial losses, ruin my day, disappointed disappointed disappointed