Vodafone India Complaints & Reviews

I have dIscontinued a vodafone no by visiting the vodafone store and closed the account. however I am being harrased everyday with calls and reminders.
the same is due to their falling standard of service and laziness of not updating data.
data keeps revolving aroud call centeres.
My no is [protected]
Account No :1.25149471‏.

Request the concerned authorities to look into the matter

regards
Reshma

On 16th july, I have sent an sms - 'ACT SMS35' on 144 to activate 350 text messages for Rs. 35. This SMS was sent by me once. However Rs. 35 has been deducted twice and I have received 700 texts rather than 350 texts. I called their contact centre on 17th July and they claim that according to their records the SMS was sent twice. This is a vodafone network error. I have sent the SMS only one. I have spoken with Salman - CSE, and Priyanka Patinge- Floor Supervisor who have been least helpful even post telling them that I will be escalating the complaint to TRAI and consumer complaint forum.

Fedrick William

Respected Sir/Ma’am,

I’m Dr. Niteen Thorve from Pune. Till this week end, I believed Vodafone to be one of the top service providers in the mobile network industry. Although it's "HAPPY TO HELP" tag line is catchy, what's the use of readiness to help if I cannot get the help I asked for?

I want to register a complaint against Vodafone for
1. Lack of explanation for my data plan usage &
2. Additional deduction of Rs. 48.
The details are as follows:

1. My Vodafone number is [protected] (Maharashtra & Goa circle) from Pune.

2. I was using a 2G internet data plan of Rs. 95 (usage allowed 650 MB for 21 days). I had used it 2 times for almost 15-20 days each time.

3. Last time (3rd time), I recharged in on 5th July, 2013 in the afternoon & had browsed a little on whatsapp, facebook & some other websites on 5th & 6th July. With such minimal usage the data plan got exhausted during the night of 6th July, with additional cutting of Rs. 48 (my balance) for extra usage.

4. This is really annoying & I tried 2 times to get explanation for this from Vodafone customer care department as follows:

a) 7th July 2013: Morning time call with customer care executive Sunita Jadhav.

b) 8th July 2013: Morning time chat through Vodafone website with Gazala

5. Both the times, I got fixed response - “YOU’VE USED THE DATA PLAN & WE CANNOT DO ANYTHING ABOUT IT”. I did not get convinced with the data usage, hence asked for the details (websites I browsed & the data usage it consumed) or else demanded for refund of the data pack & additionally cut amount of Rs. 48. But the executives could not help.

7. Additional point: prior to this, I activated the same data plan on 21st June 2013, got a message from Vodafone on 4th July 2013 that 80% of the data pack is consumed (which proves that I used 521 MB FOR 13 DAYS) & balance is 132228KB. Still the data pack (Remaining 129 MB) expired the very next day, 5th July 2013. This was the first shock. How can I consume 129 MB in just 1 day, when I have used 521 MB for 13 days with the same kind of browsing?


I'm sure that the details are not being provided as they are not convincing. No one can exhaust a 2G internet data plan in 2 days, when you are driving to your home town & spend lot of time in meeting people there.

Hence, I demanded complete refund (Rs. 95 of the data pack & Rs. 48 of additionally cut balance).
Action TAKEN so far:
1. I had written email to Vodafone complaint dept. (vodafonecare.[protected]@vodafone.com) on 8th Jul, 2013
2. I got response from Vodafone on 10th Jul, 2013 that amount of Rs. 48 (additional balance deducted) has been credited to my account with no comments at all on the data plan exhaustion.
3. Wrote back on 11th & 16th July, 2013 & there’s no response to it.
I request your help in fighting this battle against the giant corporation not at all delivering what they promise to & yet claim of being HAPPY to HELP!

Thanks& Regards,

Dr. Niteen Thorve
Cell #: [protected]

10 months back i have changed my service provider to vodafone by mobile portability . i was able to recharge by online for first 5 months after that i am not able to. Till now am getting issue to recharge online. i got reply from vodafone customer service that this is a known issue and we are working on it. i dont know how long they will work on it. Sometimes it goes worse when i want my account to recharge immediately.

Kindly give a quick look on it and do the needful.
Kindly reply to Mail id: [protected]@gmail.com

hi,

i am back again on this page in after 2 weeks of my first complaint. it seems either Vodafone likes me a lot or they just want me to be regular on consumer complaints.in. i once again thanks Vodafone for getting me rid of the nightmare that followed me for 2 months but it lead me to another one.. when i was facing the billing payment problem because of Vodafone database problem, i got time to see my customized bill & what i found was even worst then what i faced in past 2 months. after shifting from i phone to blackberry in March 2012, i decided not to take any internet plans as one cant keep record of his / her usage & end up paying a bomb for it. i decided to take only BBM package & be happy with it. there were times when i felt like taking internet but when i went to the Vodafone kiosk.. i found i young lady arguing with the Vodafone guy over her old mothers bill. she was wondering how in the world can her 80 year old Mother's internet usage be so much when she doesn't have any knowledge about internet & she was told that there are several phone applications that get updated without the knowledge of the user.. & trust me i have heard that thing a lot, the same reason & excuse every time over internet usage.

coming back to my case, when i got to know about the charges being charged to me for internet usage WITHOUT HAVING ANY INTERNET PLAN on my blackberry curve handset.. i approached Hyper-city Vodafone cell & told them my consent. there was this gentlemen Mr. Shoeb who attended me, heard my problem & gave the reason for me being charged for the net Usage. Trust me, after listening to his reason.. i was shocked.. he said " if you are using a smartphone & u have your data mode on & you happen to be near a WiFi area.. you will be charged for the internet usage ". i told this to many of my IT friends & colleagues & they laughed like anything.

i decided to take this matter to the Vodafone care cell. i wrote a brief mail to them but what i got back in return was the same excuse " if you are using a smartphone & u have your data mode on & you happen to be near a wifi area.. you will be charged for the internet usage ". its like a female who visits her friend in maternity ward & gets pregnant. Doesn't make sense right? so does Vodafone's excuse for charging me for Vodafone live for the entire year. There are so many friends of mine using WiFi at home with data plan not on in their handset & not being charged. this is really ridiculous & a lame way of troubling the customers.

Vodafone services are going bad to worst.. for example one of my friend Miss Ashvini Bedre ([protected]) went to Hyper-city kiosk (Mumbai) on Saturday 12th July 2013 & took a micro Sim as she wanted to shift from Blackberry to i phone. she was told that the new Sim will get activated withing 2-4 hours & her BBM service will be deactivated with a prior notice via SMS once the other Sim is activated. BBM service was deactivated with immediate effect but the new Micro Sim? its the 3rd day & nothing is done regarding it. when contacted on Sunday, Vodafone servers were down & no senior executive was available to speak.. obviously they had no reason to give for their inefficiency.

i am providing the detailed charges of Vodafone live charge towards my number [protected] from March 2012 to May 2013 with tax added on to the total sum of it. Where as Logic & technology says.. one cant charged fro something that has not been given or used by any. i would like to solve this problem as soon as possible & i hope there will be many more such customers who are facing such problem from their providers. kindly join along so that we can solve this for once & all.


Vodafone Live Charges from March 2012 - May 2013 for Vodafone Number [protected] :

March 2012 - Rs 2.30, April 2012 - Rs 19.60, May 2012 - Rs 17.10, June 2012 - Rs 25.50,
July 2012 - Rs 38.10, Aug 2012 - Rs 176.70, Sept 2012 - Rs 333.10, October 2012 - Rs 302.90, November 2012 - Rs 325.90, December 2013 - Rs 427.50, January 2013 - Rs 359.20,
February 2013 - Rs 475.20, March 2013 - Rs 379.50, April 2013 - Rs 369.20, May 2013 - Rs 402.90

Total 3844.70 ( approx )
Tax 445.98 ( approx )



So, these are the charges been charged by Vodafone, which i have paid in last 15 months. i here by request you to pleas look into the matter & make Vodafone India refund me the money or show me the proof of me using their Vodafone live services which they claim i have used.


Regards,

Karan S Rathore
( [protected] )

I got a message from Vodafone to my BSNL number ending with XXXXXXX637 stating that , to activate my new mobile number, [protected] I need to CALL 117

But as per my knowledge I hadn't taken any new sim from vodafone. I thought that it was a wrong message, and Vodafone Customer care will be calling me, for Sim activation procedure on my bsnl number so I could reject the sim.

Now I am recieving abusing messages from the same mobile number. I don't know on whose name was it, but the mobile number is having a reference of my mobile number.

It is the duty of the vodafone, to call the specified number before performing activation procedure




call 117

Iam using this vodafone number ([protected]) since last many years and have been subscribing to the vodafone 3G services every month. However from last 2 months Iam facing a sudden downfall in the speed of 3G services thereby causing alot of inconvenience to me. On making a complaint to the customer care executives I haven't got any satisfactory response and the problem still subsists.
The Internet works really slow and thereby causing a breach of the commitment o[censored]pto 21 Mbps speed that has been made by vodafone.
I would also like to know the address of vodafone Delhi's head office address to send them a legal notice for the same.

Praney jain,
[protected]

i put a monthly message pack in vodafone sim . daily i have 100 free sms. today (14.7.13)also i have 100 free sms. from tat i was send only 84 sms. after that vodafone charged 1 Rs/ sms. so called to customer care but i get dissopointment. they could not response me properly

My sim suddenly stopped outgoing calls even when my balaaces around 300
No outgoing n incoming of calls while inernet is working I restarted my phone many times bt
Its also not working and when I called customer service agent from another phone and he juz didnt responded to my problem I am very much I annoyed I got my all family member sims ported to vodafone frm airtel but nw I think we all need to go back

Hello Sir,

I have been with Vodafone until June 2013 from August 2012, I had faced a lot of Issues but none of them in the customer care are good to get my issues resolved. Mine is a Post pade CUG connection.

On April 26, 2013. I activated a trial Internet package of Rs 25 which was valid for 7days, since the day I got this plan activated my life with this Vodafone connection was making me sick. I used to get calls which was not valid, they called me to make payment of at-least 250Rs [this is the total billing amount for a Month for me but they never cared] as i activated Internet trial pack and this caused the unbilled amount to exceed which was never said to me when I was activating or after activation too, this was totally a VERY WRONG THING FOR POST PAID CUSTOMER TO SUFFER WITH UNBILLED EMOUNT OF INTERNET TO BE CLUBBED WITH UNBILED AMOUNT OF CALLS AND MSGS. So I spoke to about 10 VF CC People and still I was insisted to pay Rs 250 else my Number would be disconnected, so later on 6th May I paid 250 Rs and this fuss of VF CC people calling me stopped but unfortunately I did not knew that this was a trick by them. Later when the month bill got generated I WAS SHOCKED TO see an AMOUNT of RS 850+ TO BE SENT TO ME AS A BILLED AMOUNT.
I CALLED UP ALL THE VF CC and I WAS ON CALLS WITH THEM LITERALLY FOR HOURS TOGETHER

Provided internet service on Mobile No.[protected] without my request or consent. During this period, I was
staying with my son whose apartment has Wi-fi internet facility. Also my smartphone remained with my
one and half year old son most of time who was playing games and listen music. Sometime in the mid of June,13, I received SMS showing internet use of 4,500/- App. I was shocked to see this message. I approached Vodafone and asked them to disconnect this service immediately. On 2nd July,13, I made written complaint bearing No, [protected] and asked them to show documentary evidence of my consent otherwise remove
internet charges from my coming bill. They gave me 12th July,13 the date by which my complaint will be
resolved but I do not receive any SMS upto 12th July,13. On 13th July,13, I made a call on 111, the Customer
Care Centre but I was informed that they can not adjust internet charges. Now, I have been left with any other
option except to approach you to deal with my grievances.

Thanking you.

VINAY KUMAR ROHATGI

Hello,
My mobile number is [protected]
I had gone to gaiwadi vodafone store and given request for postpaid to prepaid on 11/07/2013
Sagir,Zaid,Arif were the representative who answered my queries.
First of all they made me wait for more than an hour thats really terrible
Today when I contacted the helpline they said there is no such request.
I am not going to the store again I have given you the names of representative and I have submitted my documents and I have got the sim card also still no such request how careless can a vodafone representative be??
Already 48 hours have passed still no replies
I am not going to visit the store again and again please activate it

Hi

This is regarding my post paid vodfone connMr Nikhil (Mobile No: [protected]) from Airtel has visited to Electronics Niketan our office on 02.07.2013 for airtel connection (special 200/300 with MNP).
He fill up my form and collect my document i.e bank account statement and PAN card copy with 250 security amount for porting my number i.e [protected] from Vodafone to airtel. After that he will not responding to anyone some of my other collogues are also port his number from their subscriber. He is not picking up his phone and not responding to anyone. Also we are getting any response of our request from airtel.
After two three days on 05.07.2013 I received call from Vodafone number: [protected] offering me best post paid plan and he will promise me that will not charge any security amount as well as he will cancel my porting request from airtel. And same day he will send an executive to my office his number is : [protected]. Again he collects my document and fills form for postpaid Vodafone connection. On 07.07.2013 my Vodafone postpaid connection is start working. Till that I was not received any call or message from Airtel.

On 08.07.2013 evening I have received a message from airtel i.e. Your Airtel services has been started. After that I’m not able to getting any incoming call/SMS on my Vodafone postpaid number. When somebody try to call it says ‘ the vodafone number is out of service’ then I have started calling in Vodafone customer care for the same all stupid guys sitting in the Vodafone customer care are advice me either u will switch of[censored]r mobile, or remove ur sim from ur mobile for 10 minutes and reinsert it or somebody told me check ur call forwarding. Or somebody mam server is not responding. At last they confirm nothing is in their hand and block my number for customer care then i'm not able to call customer care.

When I call the person who offer the same Vodafone plan to me the number is: [protected] he advice me go to the Vodafone store. When I reach Vodafone store on 10.07.2013 the executive available in the navyug market Ghaziabad Vodafone store advice me to firstly u should disconnect my airtel number after that ur number is automatically start working.
I have called from my airtel number to airtel customer care which is the verification call I told them please don’t verify and disconnect my number from airtel and same has been disconnect within 5 minutes.
After that when somebody try to call my number it says ‘ This is not a valid number.’
Its been happening from last four days I’m not getting my incoming call as well as sms and not able to send sms. Only my outgoing is working.

Please help me.
Priya Pandey

dear sir my name is virender rana from rohtak haryana i m custmer of vodafone compny my vodafone no. [protected] this is my home no. Compny activet a servic i m compleind this servic in vodafone compny but compny dont any actoin on my compleind and avaid me all time i compleind continew but compny block my custmer care servic i do some ricording when i toking with compny i[censored] want fund this ricording i sand u by mail plz sir u sol my problem my contct no. [protected] nd my mail id [protected]@gmail.com plz sir sol my problem

This is to bring into your notice that, this month i got my BBM services (399 - unlimited) activated.Now after usage of few days, it is showing my unbilled amount as 7751 and it is showing that i am suppose to pay this amount.

Today After receiving this message , i talked to your customer care (116 at 17.49 today).They assured me that my services are not going to barred as my original outstanding bill is one thousand some thing.Please get the record of call and verify if am saying any thing wrong.

Now after few hours ,i am getting authorization failure. Now i talked to your customer care (116-at 7.18), they are saying you are suppose to pay Rs 7751 today tostart your services and you will get them adjusted in your next bill.My average monthly bill is 200 around and after this plan it will be around 600.So if in case i pay the amount it will take around a year to get the amount adjusted.They are not even raising the limit.

My mobile number is [protected]

I am facing a netwrok problem since last month. The line gets disconnected abruptly while. I am in conversation with some one. This creates a lots of hassle when you are calling a hospital, bank or on a bussiness discussion. I had raised a complaint with th customer service a month back and after 2 weeks, got. Msg that the issue has been resolved which actally IS NOT RESOLVED till date!!! Initially I was told that might be a problem with my handset which was unacceptable cos two of my family memembers also use vodafone nd they too face the same issue. And then..if this was the handset problem, I should have faced the problem at any location but we face this problem only at our residence at viman nagar. IS ANY ONE LISTENING?????

Hi,

Myself Sudhir Agrahari subscriber of vodafone postpaid connection([protected]) since last 4yrs. On 22nd June 2013, have placed a request to discountinue my services for 2 months, since I m going out of country for official work and would not be using this line. I was asked by the care exec. Mr. Mayuresh Dayma to deposit Rs.100/- as safe custody deposit which I have done that And confirmed the payment Id. as well via mail (MHCC[protected]), then again after few days later on 29th June I received my statement on e-mail with GPRS rentals built which were illegitimate after bringing to there notice Exec. Balaram assured the charges will get reversed and after 30min I got a call from a lady exec which she refused to disclose her name asked me to pay first the Totl amt due inclusive of disputed charges inorder to discontinue the service & claimed that the reversal would reflect in next billing month and assured that in next 24-48hrs services would get suspended. But since then the number is still active and I am getting every alternate day to pay Rs.100/- extra as deposit because amount which I paid on 24th-June has got mis posted towards billed amount and not towards deposit.

So my question is that due to the failure of there system why the customer should be penalised and I have clearly mentioned on my mail that extra rental for the july month will not be paid. Since I m in roaming I dont have much access to net or cellphone. So plaese address my greivance.

Hi,

This is in reference to the Mobile # [protected]. I got a call from vodafone offering to port to vodafone from tata docomo & was offered a very nice plan, where I was told I will get 1 GB internet for first 3 months for free also I can switch to Blackberry plan for just Rs. 399.00 every month & now after 2 months when I was trying to switch to BBm plan they are asking to take a plan of rs. 599 for first 3 months & then switch to Rs. 399 plan which is a misleading information.

After I switched to Vodafone I spoke to some agent in Vodafone who informed me that the billing cycle is 7th of every month & data cycle is 16th of every month so my data will be calculated from 16th of every month. Accordingly I set my data cycle on the phone that is starting from 16th of current month & ending on 15th of next month. To my surprise Vodafone started calculating data from 7th of every month instead of 16th, which is not in line with the cycle I was informed due to which I have been charged almost Rs. 1600/- which is not acceptable. Due to a mistake from Vodafone's end I have been charged Rs. 1600/-.

First the sales person provided incorrect information about the blackberry plan & after porting the customer service representative also gave incorrect info because of which I set a wrong month cycle on my phone & got charged.

I had been using internet services previously with Tata Docomo & had never crossed 1GB mark. Since this is Vodafone's error so requesting Vodafone to reverse these charges. Had it been my mistake I would have happily paid the charges.

I just earn Rs. 20000 a month & Rs. 1600/- is not a small amount for me. I have paid the bill so that my services are not affected.

Requesting the Consumer Complaints authorities to help me get my money back.

Sir,
I,Dr Santimoy Mukherjee wish to bring under your notice that when I sent my mobile handset for repair,I kept the sim card with me.But presently I can not trace it.Probably it is in a very very safe place where I can`t reach. So I went to the local mobile shop.But they have told me about their inability to isssue a new Sim with the same number.([protected]).Now my question is how can I get back my connection sim card with the same number.([protected]
)
Please act quickly.
Thanking you,
Yours faithfully,
Santimoy mukherjee.

Purchased 2 coupons from vodafone on 8 th july 13. worth rs 60 each. I scratched the area properly with a coin. The whole paper got scratched including the secret recharge number. The quality of the paper has become so poor over the years. Its like the paper is specially designed so that the number gets scratched away and the company earns profits.
Very frustrated