Vodafone India Complaints & Reviews

Dear Sir,

I would like to bring to your kind notice that Vodafone Mobile Services Ltd. has issued 8 extra illegal mobile connections in different names misusing my ID Card whereas I am the original subscriber of mobile connection No. [protected] provided to me on August 2012 against my ID card. They have illegally provided 8 connections and disconnected my mobile phone from 28 May, 2013 without giving any prior intimation to me.

I visited the outlet of Vodafone Store (Punjabi Bagh) to know exactly what the reason was for the disconnection. So I met the Manager, Mr. Sachin Verma (E-mail ID sachin.verma [protected]@vodafone.com).To my query the answer given to me was that nine (9) connections (one my connection and 8 extra illegal connections) have already been provided. Therefore, he said, my mobile connection has been disconnected on the basis of multiple connection. I told him I have applied for only one connection and from where these extra 8 illegal connections did come? He further told me that if I contact Vodafone Customer Care they will be able to tell me more in detail.

He further informed me that I can not take any new Vodafone connection number on my ID. Instead I may take new connection number based on any of family member’s ID because I am not able to take Vodafone connection permanently due to the fault of multiple connection.

In this connection I have sent 2-3 messages on E-mail ID: (vodafonecare.[protected]@vodafone.com) from my E-mail ID : [protected]@yahoo.com detailing the whole story and requesting them to cancel the 8 extra illegal connections immediately and activate my above mentioned number at the earliest. But they have expressed their inability to provide any information as they mentioned to me that my E-mail ID is not registered with Vodafone. Moreover, the information I am asking from them is very much confidential which they can not share with unregistered subscriber.

I would, therefore, request you to kindly take stringent action against Vodafone as they themselves have illegally issued 8 extra connections in my name. Not only that the subscribers will use the mobile phone for any purpose they wish. You may also ask the Vodafone mobile service providers that how they issued 8 extra illegal connections against a single ID proof and that also within a period of 8-9 months. As far as I know mobile connection is given one connection on one ID proof basis. Here in this case 8 illegal connections in my name on a single ID proof. I have never applied for eight connections. If I am guilty in the matter I am ready to face any consequence legally. It is a serious matter and should be dealt with sternly.

Thanking you and hoping for a suitable legal action against Vodafone

Yours faithfully

( Rajesh Kumar )

Dear martin pieters,

This is with reference to my number [protected]. When i had bought the number from a vodafone executive in mumbai in early march 2013, i was told by the vodafone executive on the call that their would be no roaming charges for this number if i activate the family and friends 49 plan under which i could talk on my mobile number [protected] at no extra cost.

I was even told that since the number [protected] would be a mumbai circle number, eve if it moves out of mumbai i want be charged roaming on it as it activated with the family and friends 49 plan.in the bill that i got on march 16th 2013 i could see that rs. 777 of roaming charges were charged all for calls made to number [protected] for which i had activated the family and friends 49 plan. Immediately on 19th march i had put the following mail to vodafone mumbai office

I have the following 2 numbers:
[protected] and [protected].
I had activated a special plan through which 1 number was free to me from the other number and vice versa.
[protected] was used from mumbai whereas [protected] was used from nasik.
While taking the number [protected], i had specifically asked if for this number there will be roaming charges applicable if the user is oeprating from outside mumbai but from within maharashtra. I was told no, both incoming and outgoing would be free for the user to this number [protected].
When i got the bill for [protected], out of a total value of 1036, i was charges a total of 777 as roaming charges.
Staying by what was promised to me, i refuse to pay the roaming charges.
I have also made a request for cancellation of this number [protected].
Please do not make promises you can't keep. Very disheatening service from vodafone.
—
To this mail i got an auto reply message from vodafone. I never received any reply from vodafone but directly received the bill for the next month which has rs. 352 as roaming charges. Then finally on may 4th i got the following reply from vodafone:

Dear mr. Naphade,

Thank you for your email dated 02/05/13, regarding roaming charges for the vodafone mobile number [protected].

We regret for the inconvenience caused to you.

We tried contacting your on your vodafone mobile number [protected] and alternate contact number [protected], however were unable to reach to you.

Further, we wish to inform you that we have checked your bill dated 07/03/13 and confirm that charges of rs. 777 towards roaming charges levied in your bill are indeed accurate and correct. Hence, we are unable to reverse the same.

Also, we confirm that above mentioned vodafone number has been disconnected, effective 20/03/13.

Additionally, we would like to inform you that in [protected]@0 pack you does not receive benefit of free calling on other circle number. On above mentioned pack you receive free benefit only on mumbai circle local vodafone number [protected].

Since your number [protected] moves out of mumbai circle, you have not got the benefit of [protected]@0 pack and charged for roaming charges.

Additionally, there is an amount due of rs. 1366.02 on above mentioned vodafone mobile number [protected], which we request you to clear at the earliest. To seek information about available payment options, kindly click on below mentioned link or refer to the attachment:

http://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum

Mr. Naphade, given below are the service request reference numbers for your enquiries; in case you need to check the status on the same, you can share these numbers with us.

Service request numbers:[protected],[protected],[protected] and[protected]

Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Neena handal
Vodafone care
Contact numbers
For enquiries : 111 or +91-[protected]
For complaints / requests : 198 (Toll free)
Fax number : +[protected]
E-mail : vodafonecare. [protected]@vodafone.com
Website : www.vodafone.in

—

I have since then asked vodafone to revert with an updated bill cancelling the roaming charges as they have been incorrectly charged. I havent received any updated bill as yet.

On july 13th i got the following mail telling me that a legal action would be taken against me for not paying the bill.
—
Dear mr. Tushar naphade,

We wish to inform you that even after repeated intimations; there is an overdue amount of of rs 1, 132.31 against your vodafone mobile phone number [protected] and relationship number 1.25302010

As per our records, the last payment received from you is rs.99.00, which is credited to your account on 13-feb-13

We request you to make the payment for the balance over-due amount at the earliest to avoid legal action.

To get more details of your account, you can log on to www.vodafone.in and click on my vodafone

You can make an online payment on our website www.vodafone.in. The process is very simple. Just click on https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp and follow the 3 simple steps to make the payment.

If you have already made the payment, please provide us with the payment details. You may contact mr. Santosh singh on [protected] / [protected] or mr. Sanjay pareet on [protected] monday to friday 9.00 am to 6.00 pm or revert to us on the same e-mail id with the payments details.
Regards

Vodafone india ltd.

—

The talk to mr. Santosh singh mentioned in the mail also did not help.

What i am asking is to give me a bill which is according to the rates and the plans promised and what i get is a threat for legal action.

I hereby once again request you to revert with updated bills with no roaming charges, as promised, and i will pay the updated bill.

Hi,
Its regarding a false bill that i have received from Vodafone. I was actually called by a number saying that My number has been selected by Vodafone for providing free dongle. I was asked for my choice and i told if its absolutely free then i would take it. so they sent one of his executive to my office address and that person handed over me one dongle having a Vodafone SIM already inside. No documents were demanded that time as i am already using Vodafone postpaid connection for last 1.5 yrs. I used that dongle for hardly 3-4 days for surfing some websites. But i got a call from them and they told me some plans regarding 3G. But i denied their request. I also stopped using my dongle after that. After some days i started getting call from Vodafone regarding payment of Bill. I was shocked about knowing the Bill which was told 400 something that time. i told them that i am not going to pay the Bill. but they did not stop calling me and they keep on calling. two days before again i got a call and they are saying now that my Bill amount is 1000 rs. I am shocked about knowing the amount. this amount they are charging for that dongle which they have provided me free of cost and that i used for hardly three days.
Request you to please help me out in this case and assist me to get rid of this unwanted situation.

Regards,
Himanshu Kumar
[protected]

Dear Sir,
I have postpaid connection of Vodafone mobile service. Mob no is [protected].
On this no since very long Rs150 package is activated but in June 2013 service provider change this package without any input from my side even they did not inform me about plan change, I knew this when I got the bill of this month which is higher than previous.
When I called customer care who did not let me know how this service is activated on my no.
Please help in this regards.

Regards,
Neeraj Kumar Jain
[protected]
[protected] (Optional)

INSPITE OF SURRENDER OF POST PAID VODAFONE SIM FOR DONGLE( [protected]) ON 15.06.2013 AFTER PAYING ALL DUES( Rs. 1970.00)[ CASH MEMO NO.7517 DTD.15.06.2013], THE COMPANY AGAIN SLAPPED A BILL OF Rs.2078.37 ON 17.7.2013. THE STAFF OF THE VODAFONE OUTLET AT AGARTALA ( SREERAM DISTRIBUTER, KER CHOWMUHANI, AGARTALA-799002) DESTROYED THE SIM AT MY PRESENCE.
PLEASE REGISTER THE COMPLAIN FOR UNNECESSARY HARRASSMENT.

ABHIJIT MUKHERJEE

My vodafone number is [protected],i have around 2-3 connections from vodafone postpaid and this numbers are used by my family members,after complaining nuber of times that we cant make outgoing calls & incomeing calls at our residence due no proper network.Till today there is no help from vodafone and when i say them they say that if your not happy with us kindly change the service provider and they keep on making useless chargers on my numbers,i have complaint many times but no use......they send some legal notices at our residens but no help for making network strong....

I was given a vodafone sim no[protected], for mob no [protected] ,by Bigtel It Solutions (P) Ltd, B-103, Okhla ind area, phase-1, NEW DELHI-110020 & an amount of Rs 250 was charged vide receipt no 3582 dt 9/7/13.
I asked the executive who visited me whether i will get un necessary calls , he told me that this no is not in use for last 5 yrs & you will not get un necessary calls.
I gave all necessary documents asked by him now even after 9 days that sim is not working & they are not even refunding my money & telling lies all the time i am calling them on their mob nos [protected] & [protected]
Please take action
Sincerely Yours
Satish Upadhyaya
Mob:[protected]

I have dIscontinued a vodafone no by visiting the vodafone store and closed the account. however I am being harrased everyday with calls and reminders.
the same is due to their falling standard of service and laziness of not updating data.
data keeps revolving aroud call centeres.
My no is [protected]
Account No :1.25149471‏.

Request the concerned authorities to look into the matter

regards
Reshma

On 16th july, I have sent an sms - 'ACT SMS35' on 144 to activate 350 text messages for Rs. 35. This SMS was sent by me once. However Rs. 35 has been deducted twice and I have received 700 texts rather than 350 texts. I called their contact centre on 17th July and they claim that according to their records the SMS was sent twice. This is a vodafone network error. I have sent the SMS only one. I have spoken with Salman - CSE, and Priyanka Patinge- Floor Supervisor who have been least helpful even post telling them that I will be escalating the complaint to TRAI and consumer complaint forum.

Fedrick William

Respected Sir/Ma’am,

I’m Dr. Niteen Thorve from Pune. Till this week end, I believed Vodafone to be one of the top service providers in the mobile network industry. Although it's "HAPPY TO HELP" tag line is catchy, what's the use of readiness to help if I cannot get the help I asked for?

I want to register a complaint against Vodafone for
1. Lack of explanation for my data plan usage &
2. Additional deduction of Rs. 48.
The details are as follows:

1. My Vodafone number is [protected] (Maharashtra & Goa circle) from Pune.

2. I was using a 2G internet data plan of Rs. 95 (usage allowed 650 MB for 21 days). I had used it 2 times for almost 15-20 days each time.

3. Last time (3rd time), I recharged in on 5th July, 2013 in the afternoon & had browsed a little on whatsapp, facebook & some other websites on 5th & 6th July. With such minimal usage the data plan got exhausted during the night of 6th July, with additional cutting of Rs. 48 (my balance) for extra usage.

4. This is really annoying & I tried 2 times to get explanation for this from Vodafone customer care department as follows:

a) 7th July 2013: Morning time call with customer care executive Sunita Jadhav.

b) 8th July 2013: Morning time chat through Vodafone website with Gazala

5. Both the times, I got fixed response - “YOU’VE USED THE DATA PLAN & WE CANNOT DO ANYTHING ABOUT IT”. I did not get convinced with the data usage, hence asked for the details (websites I browsed & the data usage it consumed) or else demanded for refund of the data pack & additionally cut amount of Rs. 48. But the executives could not help.

7. Additional point: prior to this, I activated the same data plan on 21st June 2013, got a message from Vodafone on 4th July 2013 that 80% of the data pack is consumed (which proves that I used 521 MB FOR 13 DAYS) & balance is 132228KB. Still the data pack (Remaining 129 MB) expired the very next day, 5th July 2013. This was the first shock. How can I consume 129 MB in just 1 day, when I have used 521 MB for 13 days with the same kind of browsing?


I'm sure that the details are not being provided as they are not convincing. No one can exhaust a 2G internet data plan in 2 days, when you are driving to your home town & spend lot of time in meeting people there.

Hence, I demanded complete refund (Rs. 95 of the data pack & Rs. 48 of additionally cut balance).
Action TAKEN so far:
1. I had written email to Vodafone complaint dept. (vodafonecare.[protected]@vodafone.com) on 8th Jul, 2013
2. I got response from Vodafone on 10th Jul, 2013 that amount of Rs. 48 (additional balance deducted) has been credited to my account with no comments at all on the data plan exhaustion.
3. Wrote back on 11th & 16th July, 2013 & there’s no response to it.
I request your help in fighting this battle against the giant corporation not at all delivering what they promise to & yet claim of being HAPPY to HELP!

Thanks& Regards,

Dr. Niteen Thorve
Cell #: [protected]

10 months back i have changed my service provider to vodafone by mobile portability . i was able to recharge by online for first 5 months after that i am not able to. Till now am getting issue to recharge online. i got reply from vodafone customer service that this is a known issue and we are working on it. i dont know how long they will work on it. Sometimes it goes worse when i want my account to recharge immediately.

Kindly give a quick look on it and do the needful.
Kindly reply to Mail id: [protected]@gmail.com

hi,

i am back again on this page in after 2 weeks of my first complaint. it seems either Vodafone likes me a lot or they just want me to be regular on consumer complaints.in. i once again thanks Vodafone for getting me rid of the nightmare that followed me for 2 months but it lead me to another one.. when i was facing the billing payment problem because of Vodafone database problem, i got time to see my customized bill & what i found was even worst then what i faced in past 2 months. after shifting from i phone to blackberry in March 2012, i decided not to take any internet plans as one cant keep record of his / her usage & end up paying a bomb for it. i decided to take only BBM package & be happy with it. there were times when i felt like taking internet but when i went to the Vodafone kiosk.. i found i young lady arguing with the Vodafone guy over her old mothers bill. she was wondering how in the world can her 80 year old Mother's internet usage be so much when she doesn't have any knowledge about internet & she was told that there are several phone applications that get updated without the knowledge of the user.. & trust me i have heard that thing a lot, the same reason & excuse every time over internet usage.

coming back to my case, when i got to know about the charges being charged to me for internet usage WITHOUT HAVING ANY INTERNET PLAN on my blackberry curve handset.. i approached Hyper-city Vodafone cell & told them my consent. there was this gentlemen Mr. Shoeb who attended me, heard my problem & gave the reason for me being charged for the net Usage. Trust me, after listening to his reason.. i was shocked.. he said " if you are using a smartphone & u have your data mode on & you happen to be near a WiFi area.. you will be charged for the internet usage ". i told this to many of my IT friends & colleagues & they laughed like anything.

i decided to take this matter to the Vodafone care cell. i wrote a brief mail to them but what i got back in return was the same excuse " if you are using a smartphone & u have your data mode on & you happen to be near a wifi area.. you will be charged for the internet usage ". its like a female who visits her friend in maternity ward & gets pregnant. Doesn't make sense right? so does Vodafone's excuse for charging me for Vodafone live for the entire year. There are so many friends of mine using WiFi at home with data plan not on in their handset & not being charged. this is really ridiculous & a lame way of troubling the customers.

Vodafone services are going bad to worst.. for example one of my friend Miss Ashvini Bedre ([protected]) went to Hyper-city kiosk (Mumbai) on Saturday 12th July 2013 & took a micro Sim as she wanted to shift from Blackberry to i phone. she was told that the new Sim will get activated withing 2-4 hours & her BBM service will be deactivated with a prior notice via SMS once the other Sim is activated. BBM service was deactivated with immediate effect but the new Micro Sim? its the 3rd day & nothing is done regarding it. when contacted on Sunday, Vodafone servers were down & no senior executive was available to speak.. obviously they had no reason to give for their inefficiency.

i am providing the detailed charges of Vodafone live charge towards my number [protected] from March 2012 to May 2013 with tax added on to the total sum of it. Where as Logic & technology says.. one cant charged fro something that has not been given or used by any. i would like to solve this problem as soon as possible & i hope there will be many more such customers who are facing such problem from their providers. kindly join along so that we can solve this for once & all.


Vodafone Live Charges from March 2012 - May 2013 for Vodafone Number [protected] :

March 2012 - Rs 2.30, April 2012 - Rs 19.60, May 2012 - Rs 17.10, June 2012 - Rs 25.50,
July 2012 - Rs 38.10, Aug 2012 - Rs 176.70, Sept 2012 - Rs 333.10, October 2012 - Rs 302.90, November 2012 - Rs 325.90, December 2013 - Rs 427.50, January 2013 - Rs 359.20,
February 2013 - Rs 475.20, March 2013 - Rs 379.50, April 2013 - Rs 369.20, May 2013 - Rs 402.90

Total 3844.70 ( approx )
Tax 445.98 ( approx )



So, these are the charges been charged by Vodafone, which i have paid in last 15 months. i here by request you to pleas look into the matter & make Vodafone India refund me the money or show me the proof of me using their Vodafone live services which they claim i have used.


Regards,

Karan S Rathore
( [protected] )

I got a message from Vodafone to my BSNL number ending with XXXXXXX637 stating that , to activate my new mobile number, [protected] I need to CALL 117

But as per my knowledge I hadn't taken any new sim from vodafone. I thought that it was a wrong message, and Vodafone Customer care will be calling me, for Sim activation procedure on my bsnl number so I could reject the sim.

Now I am recieving abusing messages from the same mobile number. I don't know on whose name was it, but the mobile number is having a reference of my mobile number.

It is the duty of the vodafone, to call the specified number before performing activation procedure




call 117

Iam using this vodafone number ([protected]) since last many years and have been subscribing to the vodafone 3G services every month. However from last 2 months Iam facing a sudden downfall in the speed of 3G services thereby causing alot of inconvenience to me. On making a complaint to the customer care executives I haven't got any satisfactory response and the problem still subsists.
The Internet works really slow and thereby causing a breach of the commitment o[censored]pto 21 Mbps speed that has been made by vodafone.
I would also like to know the address of vodafone Delhi's head office address to send them a legal notice for the same.

Praney jain,
[protected]

i put a monthly message pack in vodafone sim . daily i have 100 free sms. today (14.7.13)also i have 100 free sms. from tat i was send only 84 sms. after that vodafone charged 1 Rs/ sms. so called to customer care but i get dissopointment. they could not response me properly

My sim suddenly stopped outgoing calls even when my balaaces around 300
No outgoing n incoming of calls while inernet is working I restarted my phone many times bt
Its also not working and when I called customer service agent from another phone and he juz didnt responded to my problem I am very much I annoyed I got my all family member sims ported to vodafone frm airtel but nw I think we all need to go back

Hello Sir,

I have been with Vodafone until June 2013 from August 2012, I had faced a lot of Issues but none of them in the customer care are good to get my issues resolved. Mine is a Post pade CUG connection.

On April 26, 2013. I activated a trial Internet package of Rs 25 which was valid for 7days, since the day I got this plan activated my life with this Vodafone connection was making me sick. I used to get calls which was not valid, they called me to make payment of at-least 250Rs [this is the total billing amount for a Month for me but they never cared] as i activated Internet trial pack and this caused the unbilled amount to exceed which was never said to me when I was activating or after activation too, this was totally a VERY WRONG THING FOR POST PAID CUSTOMER TO SUFFER WITH UNBILLED EMOUNT OF INTERNET TO BE CLUBBED WITH UNBILED AMOUNT OF CALLS AND MSGS. So I spoke to about 10 VF CC People and still I was insisted to pay Rs 250 else my Number would be disconnected, so later on 6th May I paid 250 Rs and this fuss of VF CC people calling me stopped but unfortunately I did not knew that this was a trick by them. Later when the month bill got generated I WAS SHOCKED TO see an AMOUNT of RS 850+ TO BE SENT TO ME AS A BILLED AMOUNT.
I CALLED UP ALL THE VF CC and I WAS ON CALLS WITH THEM LITERALLY FOR HOURS TOGETHER

Provided internet service on Mobile No.[protected] without my request or consent. During this period, I was
staying with my son whose apartment has Wi-fi internet facility. Also my smartphone remained with my
one and half year old son most of time who was playing games and listen music. Sometime in the mid of June,13, I received SMS showing internet use of 4,500/- App. I was shocked to see this message. I approached Vodafone and asked them to disconnect this service immediately. On 2nd July,13, I made written complaint bearing No, [protected] and asked them to show documentary evidence of my consent otherwise remove
internet charges from my coming bill. They gave me 12th July,13 the date by which my complaint will be
resolved but I do not receive any SMS upto 12th July,13. On 13th July,13, I made a call on 111, the Customer
Care Centre but I was informed that they can not adjust internet charges. Now, I have been left with any other
option except to approach you to deal with my grievances.

Thanking you.

VINAY KUMAR ROHATGI

Hello,
My mobile number is [protected]
I had gone to gaiwadi vodafone store and given request for postpaid to prepaid on 11/07/2013
Sagir,Zaid,Arif were the representative who answered my queries.
First of all they made me wait for more than an hour thats really terrible
Today when I contacted the helpline they said there is no such request.
I am not going to the store again I have given you the names of representative and I have submitted my documents and I have got the sim card also still no such request how careless can a vodafone representative be??
Already 48 hours have passed still no replies
I am not going to visit the store again and again please activate it