Vodafone India Complaints & Reviews

call suspended why?

Vodafone — not working

My Vodafone no.[protected] still not working for more then five days after submitting the required documents.

I have purchase Vodafone Data card for Internet access for rupees 1500.
Problem:
Data card is not working properly. problem like connection loss in every 5 minutes and internet speed is very low of 2-3 Kilo bytes per second.
Data card of Vodafone is not responding is a given standard at the time of purchase.
various problem Regarding data card are:
1) Connection loss.
2)Less Network Capture access.
3) very slow response.

I have already complain to vodafone service center on[protected] but the story is same after 5 days. As no response given by them till[protected].
Second thing When you call to customer complain no. the operator transfer the call to senior and senior response That complain department will be in the hand of junior.



Please help me As company unable to provide service as per given criteria.

Ankit Ghiya
Ph. no. [protected]

postpaid vodafone — about bill providing

Dear Sir,

I hvae take postpaid vodafone connection from khalsa agencey gonda up on 28feb.08 but any bills not provided to me. Pl.care about this .


Narendra Kumar Mishra
C/o R.P.Mishra
Near Ravi Childrens Academy
Patel Nagar Gonda
Mobile No.[protected]

postpaid bill — misguide about billing

hi
i m prashant yadav.my number is [protected]. i m most using customer of vodafone.i hav 5 connection of your company. i face a problem about postpaid billing n extra plan charges.your customercare n store of mahipalpur totally misguide me. they give me lots of request number about resolving my prob but they can't. so plz call me n resolve my problem.

Vodafone — Non-functioning of connection

My pre-paid (life-time) vodafone mobile No.[protected] is not working for two days. Earlier, I am facing a problem of activation of 'Bhaktisagar' facilities four times without any request for the same. Each time Rs. 49/- have been deducted. The customer care does not give any convincing reply.

Can the vodafone authorities look into my problem ?
Pawan Kumar
New Delhi
[protected]

You have deactivated my mobile number [protected] on dated 09.06.2008 without intimating me. it is requested to activate my mobile with immediate effect.

Vodafone Postpaid Connection — sim not working

hi my name is ashish pandey my mobile no [protected] not working after paying charges of vodaphone postpade conection last 1 day i tallk to coustomer care and personaly visit to vodaphone goregaon store and resumit my all docs last day

Vodafone Post Paid — not responding on complain

Hi

This is karan singh I am your client and i am having no. [protected] with monthly rental of 499 . I am facing problem with my no .that my outgoing call always used to bared without any information. I spoke with your executive (jitendra ) on date 26.12.2009 at 3pm and i asked reason behind that he told me that i have reached my credit limit after that i have requested him for unbarred my call for 24 hour and i ll make the payment. after that he asked me that my service will open within 2 hour my request no is [protected] .but my service was not reopen till 8 pm on same day after that i spoke with some ashok kumar near by 8 pm and he also told me that it will be reopen within 2 hour but still it is not open. After that i called in cutomere care for know the reason that people disconnect my call and not make any entry in data base. Lastly i spoke with surender kumar regarding all these problem he has given me a request no. that is 18709725 so please update me on this request no. or please send me the process to close my connection. I will wait for your reply.


Regards

Hi Karan,

We believe that you have been contacted by our Customer care team and hope that your concern regarding credit limit has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — My postpaid no not working

Hi
I have taken new post paid connection from vodafone.i have paid initial amount ,submitted proper document but my no is not started at this time .After 20 days i decided for complain,i am really disappointed about service of vodafone.

This is my request to you please help me .

Regards
Sidharth Srivastava
mob:[protected]

Vodafone — mobile connection not working

Postpaid mobile connection is not working. Mobile phone shows message as "No service"
Details as under
1. Lost sim card and got services inactivated on 18.11.11
2.a) Got duplicate SIM from Vodafone store in sector 35 C on 28/29 .11.11, was told sim would be functional after 4 hrs; sim did not work till 1/2.12.11
2b) at the same time asked for migration of connection from corporate to individual was given a sim and told this would start functioning on 1.12.11; this sim is still not functioning
3) contacted helpline ,which was no help at all
4.got phone number of nodal officer who does not pick up phone; only play a recorded message saying thanks for calling nodal officer
5.e-mailed on 5.12.11 at e mail id provided on website, got an auto response saying we will contact u within 2 days ; no response from them

Vodafone — CUSTOMER NOT INFORMED PRIOR TO DEDUCTING THE BALANCE FOR A SERVICE

i recieved a msg from Vodafine-TM which read that by sending ACT SMS21 to 111, u can avail unlimited sms for a period of 7 days with Re 1 being deducted for the 1st msg every day.. IT NO WHERE MENTIONED THAT A RENTAL OF Rs21 will be deducted for the same. As per the TRAI guidelines the customer needs to be informed about any charges prior to the service activation.
Which in my case was not done. Called up the customer care 2 times - in turn they argue saying ATLEAST YOU WERE INFORMED AFTER THE SERVICE ACTIVATION - also, i was put on infinite hold for both the times times i called the customer care. with out any resolution
But my point is that i should have been informed before activation that Rs 21 will be deducted from my account.

request a refund of balance.

Hi Hilli,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yb8rd96 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Telecom — deduction from main balance

sir/madam,i m a vodafone customer since five months bearing mobile no. [protected].Onthe night of 15th july i got a messsage from vodafone about activation of some ring tone which i never intended and they deduct a sum of Rs 30 from my account, after deactivation of it my balance didn't reimburse.I called customer care frequently but all in vain. now plz help me getting my money back,that's the daily drama of these people,they activate something or another on their own.

my mobile is lost
plz give me detail for 1may to till date
thank u

Vodafone — Complaint about balance deduction & Executive

I Balkrishna Kakade,mb no. [protected],a prepaid customer from Mumbai,want to say that, vodafone deducted my 45 Rs from my account and i received a msg that the Callertune service activated on your account, i received call from vodafone but i m not click any button & after a few seconds i received message activated CT,and i called to customer care about the deduction,i m not get proper reply from executives (Hussain Electrikwala).so i want give complaint about this executive becoz he is TL over there & he say's m TL not need to maintain Quality & he very rude on call & not having any politeness.and i just want to say to vodafone plz teach your executive to do work properly& return my deducted amount as soon as possible

Vodafone Telecom — Bal deduction

I am having a complaint of bal deduction on my no. [protected]. As i got the free surfeing of 500 MB on this no. as i just join the vodafone from Idea Network. As i was not able to make the contact to Agents i call to customer care from my other no. & asked about the last date of free surfeing. He told me that the last date is 14 April 2011 till 11:59 P.m. As i used this service but my bal is deduct for this. It means Vodafone is cheating me. I want my bal refund otherwise i will Port Out my all Vodafone Activated no. I also have a problem of Abusive language used by Customer Care Executive.
Please make a call back arrangement on [protected].
Arvind...............

I have recharged with GPRS pack of 95.00 rupee at 08:17 PM on 13th april 2012. I started using gprs in my mobile by around 08:40 PM andafter 10 minutes i recieved a pop up message saying that around 121 rupee balance has been deducted from my main balance account.
Note: i started using gprs pack after receiving message from vodafone that your gprs pack has been activated. Recieved a confirmation message at 08:20 PM on 13 april 2012. Having message as a proof.

I called customer care around 5-6 times and they are not taking any response. One of the customer care executive asked me to raise a complaint in vodafone store and vodafone back-end team will look into that. I raised a complaint and they confirm me that they will provide me info by 18 april. Vodafone complaint no is [protected].
I didnot get any call from vodafone and recieved a message on 18 april saying that i am not reachable. i called on 20 april and discussed about this issue, still nothing happen. The different reason from different vodafone customer care executive i am getting for my unfair balance deduction are given below:
1. Generally gprs pack activation will take 2-3 hour and because of that your main balance has been deducted for browsing.
Note: it is not possible to use the internet of 121 rupee in 2-3 hour with mobile and with poor vodafone internet speed service.

2. One of the senior executive told the balance is deducted from your mobile because of the internet usage till 8:18 PM on 13 april.
Clarification: I started gprs pack at around 08:35 to 08:40 and after receving message from vodafone at 08:20 PM that "Your GPRS pack has been activated". Also if the balance is of the internet usage upto 08:18 PM, why did i receive a pop up message of balance deduction after 08:40 PM.

Please take action on my complaint.
My vodafone number is [protected] and alternate number is [protected].

Thanks and Regards,
Ravindra Chouhan

I activated GPRS pack in my Vodafone prepaid number +91 [protected] (mind it! I switched from Reliance to Vodafone for better service and now this is what I'm writing here) but I found almost 4-5 times that there are unfair balance deductions from my main account though I haven't made any calls or sent messages to anybody. I tried to check last three usage details by dialing *111# but let me assure you that is a crap application Vodafone has made and it will always show "Sorry! Recent Deduction History is not available for your prepaid number. Press # for main menu." Now when for the third time it happened, I dropped an email and after couple of day one customer care executive called me up and she first said that balance had been deducted as I had sent messages to 144 (at least your customer care folks should not give these kind of silly reasons) and after a lot of arguments she gave me RS 10.00 credit back to my account. Now again after few days, suddenly I saw balance deduction again without any reason and when I replied back to my previous email now nobody is replying. I was usiing this number mainly for GPRS and now I am afraid they will deduct more money if I keep on using this number for GPRS.

So, now I decided to deactivate the 1GB GPRS pack and will use my airtel number for the same. I tried all possible options like CAN GPRS, CAN VL, CAN VL95 but I am getting messages like Vodafone system is busy, please try after 72 hours! Now my current GPRS pack will expire on 08/07/2012 and I am quite sure now that Vodafone will charge another 95.00 for renewal of my data pack. :(

Oh my god! I am thinking to go back to Reliance again. Their network is sometimes awful but at least they do not do these kind o[censored]nfair things.

Please reply to my email that I have sent to the Maharashtra Customer Care.

I recharged for net pack today and i received message stating that my plan was activated after that i started using internet from my mobile.after sometime they unfairly deducted 324/- from my balance at rate 10p/10kb.when i called customer care they said that the plan starts after 3 hrs.I was not informed this in any message and if it plan was going to start after 3 hrs why did they send activation message..?..

Sir
on 28 October 2012 (Sunday) Vodafone deducted some 135 INR Rs from my account. I complain with them, my complain number is [protected] and my mobile number is [protected]. i have been told that my complain will be resolved in 24 hours. its been almost 3 days and they have not paid back my balance nor any reply from them. every time I call them they are giving me funny excuses like system is down and everything. They told me that no balance deduction information they have so my money should be given back.I am really fed up with all these replies. please help me, thanks. Nirav Jadav

r u happy of dat reply Niravhjadav. so got d answer wat is d further u r willing 2 take

i got the same problem and the same reply from this vodafone guys...and its very untrue because dey havent mentioned anywhere this 2g pack will take 4 hours to get activate...and v get the sms immidiatly from the vodafone that tha pack is active and balance is available...so they cannot argue on that ground...we can fight with them on this issue as they havent mentioned anywhere about that it will get any specific time to activate...

Dear Sir/ Madam,

We have received your email dated 24/07/2013.



We request you to kindly provide us with your 10 Digits Vodafone mobile number to enable us to assist you with your query.



Awaiting your response.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,



On behalf of Nodal Officer

Contact numbers

Vodafone Care : 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +[protected]

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in

My mobile number is in attach jpg file. I have taken this number and activated on[protected]. On[protected] requested for full DND registration. Today[protected] morning suddenly I received deduction massage of Rs. 1 for last sms. but I have not send any sms. after a minute I receive a sms from 12320 with news headline. which I have not subscribe. Please stop all extra vas services from my number.

Hi my mobile number is [protected]
i am facing the issue that many times unnecessary balance have been deducted from my account balance.
and i have mail to nodal officer and raised compalint to cu
stomer care.

till date i have not got any refund for the same, please do the needful at ealriest

disappointed with the services.


From

Nishant Gupta

I was surfing some porn site thats when a website opened and it had a vedio on clicking the play button i was charged with rs 75 and a message arrived that u have subscribed to asian girls at Rs75/24hrs ...vodafone asks you twice before getting any addons and this has been deducted just like that. My mobile no. Is [protected] and on calling vodafone customer care when i am asked to input my no. It says invalid input

Hello My name is Belal, I am from Ranchi, Jharkhand, India.
I request all of you not to use this stupid vodafone. This is what happened to me fourth time and the customer care is doing nothing but only repeating the same sentence you used a chargeable content, where balance is deducted only by clicking. I wanna know what type of content is that? When only I surf facebook and use whatsapp with my mobile phone with an unlimited internet pack.

My mobile number is [protected]. Yesterday, on 25th October 2014 I had Rs. 40 main balance on my account. When I checked my balance today (26th October 2014) it was Rs. 5. That is really strange and unfair because I haven't got any sms or confirmation regarding the balance deduction. Infact this is happened 4th time in my number.
When I contacted customer care executive he told me that I visited a chargeable website where if you click only your balance will be deducted without any confirmation.
I said him are you kidding me?
Which is the website in the world that takes balance or money only by clicking?
He said that Sorry sir, I can't tell you which website but your balance is deducted for that only?

I always have an unlimited datapack on my phone number so balance cannot be deducted for surfing.
But he was continuously saying that I clicked on a chargeable website and he was not ready to tell the name of so called chargeable website where only a clicking worth rupees 35. Isn''t it unfair? or vodafone is fooling us? This is 4th time happened to me so I am writing this complain. I want my balance back this time, but they are saying only clicking charge rs 35 without any confirmation. I wanna know what type of service this is?

Can anyone tell me which is the website in this world where you loose your money only by clicking? Isnt it a joke or may be the customer care executives IQ is 0.

Hello,
I had 99/- deducted from my balance on 25/3/2016 for your "Fashion Portal" & and today 42/- deducted for " Movies Pack" without any prior notice.
I simply want my balance back immediately. And further requesting you to stop all such non-sense.
Thanks
Rituraj

hello,
my name is abhisekh, i have switched my reliance no. [protected] to vodafone through porting it last 1.5 months. I am having a really bad experience by doing so, coz every time there is an unwanted deduction from my balance. recently i have activated the DND (Do Not Disturb) service hoping that there will be no more unwanted activation or deduction from my balance, but still the company is deducting it again.
Please look into the matter urgently...coz this is like robbing the customer directly.

thanx

Today on 19 Jan 2018. From my Vodafone no [protected] Vodafone deducted rs45 from my balance without doing anything in my phone and msg came thanks for subscribing wellness service at the rate of rs45 but I didn't subscribe both idea and Vodafone are doing it regularly with their customers they activate any service and deduct amount for their own I m fed up with this I will port out my no soon from vodafone.t hey have to take consent from customer by sending msg yes or no.but they directly deduct money.

My name is Albina and from my account rd 3 has been deducted for WWE zone pack which I did not request, although it's just a matter of rs 3 but a company like Vodafone resorting to such petty ideas is not appreciable.. Before this I have observed many times that of there is balance in your account which isn't used for a period of time Vodafone automatically activates such useless plans nd charges the customer for such plans

Vodafone Postpaid — Charges for Customer Care Services

Mobile service providers charges for customer care services. Why TRAI is allowing such thing. In my bill, I am being charged for Internet services, which I never used or activated and every month I am being charged for the same. Even by mistake, a button is pressed, I am getting message that this service is not acrtivated, still I am being charged.

Vodafone — Vodafone 3G

Hi

Vodafone is fooling customers through Blackberry unlimited plan for 3G. Vodafone provides 599 plan where one can access unlimited internet.

However in my latest bill they have seperately charged for Vodafone live which is a GPRS framework. They say because you used Vodafone live you have to pay. This is ridiculous. How can you charge a customer for using GPRS platform if you are providing 3G unlimited. If there is any problem with your network, a 3G phone will automatically catch GPRS framework for which they will charge. This is atrocious and unfair.

I already changed the settings and deactivated long back as suggested by customer care. Let me reiterate that I am unable to use internet even my mobile settings support it and by mistake I press the button for web browsing. There is no loading of any data from any website (you can check with your system), still if you wish to charge unnecessarily, its your wish.

Vodafone — 3 G services

I bought a 3 G data connection ( [protected]) with a wireless router & 6 month subscription to work with my Acer Iconia tab computer. This never worked properly & repeated visits to their Adayar outlet did not resolve the issue.I then bought a USB stick modem & the connection is no better. Upon prodding Iam told that their 3 G services in Chennai is still under implementation & will take another 6 months to be fully operational.
This multinational is taking public for a ride by advertising 3 Mbps speed but actually does b not support even a few Kbps. My Reliance 2 G is much faster. I would like to sue this company & get my full refund for the hardware & subscription paid. How do I go about this please. Kindly advice.

Airtel is no better & more expensive. I have a 3 G connection for my I phone & work mostly on 2 G in chennai

I have registered my complain on the requested link and send you a message as well please revert back asap!!!

Madan,

I tried to get my complain resolved for 3G data pro ration of charges. I changed my plan to 3G as informed from customer care that my 3G will be charged at pro rated charges.

Now I am charged at the standard rate.i have been with Vodafone for quite sometime. I regret to inform you that I am not going to pay. As these charges are unfair to the customer.

Also I am getting template answers from your customer care.

Regards
Prince

Vodafone — excessive data charge

My mobile no is [protected] with vodafone in mumbai. I am a blackberry user and on a 599 plan which provides me unlimited access to my emails, browsing and downloading. However, in the last two months vodafone has charged me for me around 1900 & 2500 as browsing and downloading charges. When I contacted the customer service they say that it is because I have used audio and video streaming, to which I denied and requested them to pull up their data and verify, which they did not do. I still went ahead and paid the 1900 but now they have charge me 2500. I do not have that kind of money to satisfy vodafone's ridiculous demands. All I ask is they verify their data before they charge me, I don't think that's too much to ask for.......please Help me win this losing battle. My alternate no [protected]

Vodafone — excess billing

I am using vodafone connection from the past 6yrs but the services are just pathetic.I have been charged RS140 for a pack that I not even use.RS 5 have been charged on daily basis which is quiet annoying.Not only this I have been charged more than RS100 on my pre paid connection for the same and now the call never gets transferred to the senior executives.My nos are
[protected]
[protected]
Kindly reply me the earliest so that I can use MNP option.

My alternate contact no : [protected]

Vodafone — harasment

[protected] is the number, who continuously irritating me by giving missed call.i want the details of the number.plz reply as soon as possible.thank you.

Vodafone — harshment regarding voda connection

dear
i have already mail u.day before 17/06/09. regarding new connection of voda phone .i got call today (from voda fone simran m.no [protected]).she told me sum no of voda but what i want n confirmed with sheetal is [protected], now simran is saying that this number is already in use(alloted to somebody).That means it is clear that game played by voda employees to me.

Very politily I'm requesting that i dont want any number i just want my id proofs and my money back asap but incase this will be done earlier then i will surely have take any action so, plz make it sure slove it asap becoz i very much unsatisfied i m uesr of 8-9 connection of vodafone but now i will close all my working voda connections.

Ashish
[protected]/[protected]

Vodafone — Subject to harassment

I have been subject to a lot of harassment by Vodafone. I bought the first sim card way back in 2007. The minute I filled my forms with all the details of name and residential address along with identity proof with a PAN card, they immediately called me up asking for my details again. The for months they kept on playing on my phone a recorded message stating that I will have to produce identity proof papers and residential proof papers. When I did produce them and asked them the reason they said the same number had been issued to two customers which is hard to believe.

Then once I started travelling in the Himalayas, their customer care kept harassing me at least once in two weeks to ask me which part of India I am in and when will I be coming back to Chennai. This was a constant harassment and each call from their side would cost me one rupee on the roaming. Finally I had to shout at the employee over the phone and they stopped harassing me with calls.

Then again I would receive calls from some random person if I would travel to some places. They constantly have been harassing me for some reason or the other. And now, again they are asking for re-verification. Is this totally necessary? In case they cannot trust their customers then why not just disconnect the number? If they are so concerned about security etc... then better not issue sim cards instead harass their customers. If they have doubts about our track records then just better cancel instead of following up on their customers constantly asking where they are travelling, why they are travelling, and when they will come back home which is none of their business at all.

Vodafone — Customer Harassment

It was disgusting to talk with Vodafone customer care Mohali. First of all Vodafone has charged me 30 Rs for caller tune activation which I did not activated. When I called up at their customer care for the reason, they were not providing me the valid reason, and were saying that this has been activated by you only, and when I said I have not activated he service and I want a solution for that, then that guy told me to talk with his senior and ask me to hold on, and then he drop my call. Then I called up again, no this other guy did no even listen me and when I said I want t complaint again this he sad you cannot, which was so frustrating. I am realy pissed off by these guys and I am really surprised that such people are working and being hired by companies lke vodafone, such a unpofessional way to treat the customers. Its a huge harassment of customers. I really want somebody should teach these people a leson. Also Vodafone should stop harassing there cutomer like this. I do no know if someone will read this or Consumer Court will take som action against such people ( for the purpose this site has been created) , but I am just releasing my intense frustration with this forum entry. INDIA is going no where if such unethical and unprofessiona people are employed.

This is disgusting. Now you should tell me how can my mobile itself type these digits and activated this service. Moreover recently I received another message saying bollywood alerts has been activated on your mobile and 30 Rs has been deducted from your account, what nonsense is going on. Are you people making your customers fools by doing all this nonsense. Am I MAD that I will complained against my own request. Stop cheating people. I hate your services. You people exploit your customers.




From: Vodafone Care
Sent: Thursday, August 19, 2010 12:00 AM
To: [protected]@hotmail.com
Subject: Re: Customer Harassment [REF:[protected]]


Dear Sir/Madam,

Thank you for your email dated 15/08/10 regarding mobile number [protected].

We would like to inform you that your concern against the above mentioned account have been addressed to the respective department and found that the Caller tune service has been activated through USSD method (*567*XX#) from your handset.

Since the same has been activated with your consent and request, we regret that we are unable to process reversal of charges against the same.

The docket number for your future reference is[protected].

We hope, we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,


Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From: [protected]@hotmail.com
Sent: 15-Aug-2010 16:48:10
To: vodafonecare.[protected]@vodafone.com
Subject: Customer Harassment

Hi,

It was disgusting to talk with Vodafone customer care Mohali. First of all Vodafone has charged me 30 Rs for caller tune activation which I did not activated. When I called up at their customer care for the reason, they were not providing me the valid reason, and were saying that this has been activated by you only, and when I said I have not activated he service and I want a solution for that, then that guy told me to talk with his senior and ask me to hold on, and then he drop my call. Then I called up again, no this other guy did no even listen me and when I said I want a complaint against this he sad you cannot, which was so frustrating. I am really pissed off by these guys and I am really surprised that such people are working and being hired by companies like vodafone, such a unprofessional way to treat the customers. Its a huge harassment of customers. I really want somebody should teach these people a lesson. Also Vodafone should stop harassing there customer like this. INDIA is going no where if such unethical and unprofessional people are employed.

Regards
[protected]

Vodafone no — Harassment

Calls and sms from mobile no [protected] is disturbing and harrasing me. Request to give the information and address of the owner to register a complaint.

Vodafone — Harasement of Customer and Pathetic Service Provider

To the Indian Public and specifically Chennai City Public

This is to relate in a summary the harrowing and harassed experience with Vodafone “Happy to Help “… you see the picture of a Dog.
Please note, you will be treated worse than a Dog.....believe me
I have made the biggest mistake in life to have imagined that Vodafone is one of the best Service providers in the Country.
I have had issues for the last one year and they do not care to resolve a customer issue.
The network is pathetic with poor range in a prime locality in Chennai like Guindy Ekattuthangal .
Repeated phone calls to the Help line number, the Nodal Office and the Appellate Office are a futile attempt to resolve issues and only result in a huge waste of time and effort.
No one is has the basic decency to revert to a customer understanding his/her issue.
None of the Officers are accessible to an aggrieved Customer and they are always busy.
No one in the Nodal Office is “Happy to Help” in fact they are very happy to complicate and be of the least possible help.
My experience and frustration is being very mildly expressed on this site, basically to warn the Public of all false commitments by such unscrupulous Service Providers who do not understand the meaning of Service.
I had been given repeated commitments that my issue would be resolved, but on the other hand things get worse.
Even after all this when you make a payment as a rightful citizen you are harassed ,saying your payment is due and your line will be disconnected.
This is the true state of affairs which can be proved with evidence and facts.
Beware of Vodafone !!!!
M E Joseph
Vodafone no [protected]

I was told by the highest Costomer greviance office that I would get a call within an hour, it is now past time and I am yet to receive a call as per the commitment...
This happens every time ...hence im am forced to add...
To make things clear I have other Connections like Airtel, TATA DOCOMO, TATA Indicom, which all function well with good range only my Vodafone range is absolutely pathetic.
After making a payment on 19th to theit own Office, you dont get an update even after four days.They say it will take seven days to update a payment .In the mean time you get SMS alerts and Voice Messages to make payment or your line will be disconnected.
After followup with their Nodal Office and giving evidance and details of payment made four days earlier, you still get such harrasing sms and so on...
Again after followup you get a sms thanking for Payment and soon afterwards get another SMS threatening to disconnect if payment is not made... This is the best Service Provider and the Best Customer Experiance !!!
Who will dare to take up a Customer issue and deliver justice/get justice?????

Still waiting...

Vodafone — harrssment by service provider

THIS MASSEGE IS ALSO SENT TO VODAFONE CARE CENTER, BUT THEY ARE NOT TAKING ACTION, PLEASE GIVE ME JUSTICE BECAUSE ME AND SOME FRIENDS ARE ALSO SUFFERING FROM THIS PROBLEM

To
Vodafone Complain

Sub-- 3rd time News Alert asctivation

Sir,
Myself Perbesh Negi, My cell No is [protected] (Bhatinda< punjab>), t26 april 17.48 hrs again i got massege for news activation and deducted my 30 rupees for rentels, then i call imediate costomer care center but they didnot give me satisfactory answer.then i immediate deactivate my news alert service after deduction of 30 rupees, and also activate DND service, but today at11.24 hrs again i got the massage of news alert activation , so this the cross the limit , if i didn"t get my deducted money , i will go to the CONSUMER COURT for harrassing me again and again.
My friend also suffering from these thing, so we are planning to go CONSUMER COURT.and we are also planning to change our service provider. i want immediate action againest these thing.

please do the needful, we are waiting for your favourable reply.
thanking you
- Show quoted text -

i want judjment because i am suffering this problem from last 25 days

To
vodafone care
thank you for replying, but there is still problem is there, don't do like this because we are your coustmer, and we have no time to subscribe service like that . so please remember my number because i don't want any service like that. so please don't harrasse me
i m waiting for ur favourable reply.

thanking you

Vodafone mobile — connection is closed

My mobile no is [protected] and it is a lifetime connection.but due to some problem it has been deactiveted please tell me why it has been deactived.

Vodafone — sending bill

Dear Sir,

Plz send my postpaid bill details on my mail id. My connection no is: [protected].

Thx
Deepti

Vodafone — sending bills of postpaid after deactivation

Dear sir
My father used to have postpaid connection of vodafone number [protected] till april after which he left abroad. so to deactivate their service i submit all the papers required along with the application after paying all the due charges and also recieved the request number. Still i am getting their calls to pay the bill and also recieved some notice from some firm. I find this very harassing. we already have paid 4 month charges when we haven't used it.
So now what should i do, can i go to court against this.

regards
Arun Dabral

Respected sir, i am satnam singh . my address 3717/1 sector 56. my no is [protected] . i want to closed this number so when you closed my number plz send me massaze on my e mail id

thanking you

Postpaid Connection — account closed

Hi
I am sujit kumar useing the postpaid vodafone no [protected]. i have lost my mobile so i requist you to imediatly block the sim

thanks
Sujit kumar

Vodafone — Postpaid Connection closed

I have a postpaid connection of Vodafone. Now I want to convert it from postpaid to prepaid. But when we talk to customer care they always suggest me new plan in postpaid.

Can anybody tell me the way how can I do this

Thanks

Neera

Vodafone — Customer care is pathetic...

I have been asking these people to create my id in my vodafone so that i can retreive my important nos. I have been calling them for about 10 days. Every time they say it will be done within 24 hours. But nothing has been done. They can't bloody do these small things, i am surprised how they are popularising their bloody slogan happy to help. Foolish.

One of the reference no. Is [protected]. I dont know whether i can hope if anything will be done.

Lets see.

R. P. Singh
Vodafone no. [protected]

Vodafone — pathetic customer care services

I m trying customer care no. Ie 111 from last many days... But the call wasn't transfered to executive... The services are so pathetic... I dont kno how they run their organisation with so many negative feedbacks...

Hi Sheilini,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/tNqVQ and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Ireelevant changes and Pathetic customer service

I have been using Vodaphone postpaid connection since almost 5 years .Recently since last couple of years I am having issues and not receiving the bill .Inspite of sending emails and calling the customer care there is no proper response .I was receiving the bills via email since last 4-5 months i have not been receiving that as well and pon speaking to Vodaphone cust care they say that option is deactivated (without my knowledge).
I have also been receiving ISD incoming wronmg no's and always receive a pop up message "please allow the SIM to send a message".

Guess there is some misusage on the no.When i spoke to cust care about the Pop up message and sky high bill , there response was i will have to change my number by paying Rs 50 addl .

Its been such a poor service and so now cancelling the services.
I have posted this so that all those who get this message probably can keep a track of their bill.

Hi Niki,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ya699ag and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Pathetic Service (No Customer Care)

Today (15th August 2010, Independence Day), I witnessed pathetic service from Vodafone, worst process gaps and worst Service Level Agreement (SLA) from Vodafone.

on 14th Aug, I recharged a prepaid number for 250rs. from Vodafone.in (online transaction). I received an email from Vodafone that the transaction is successful. However, even now my phone is not recharged. I spoke to Vodafone customer care. They do not see that transaction in their system. They see this as a 'technical problem' and it will take 5 working days to 'credit' that amount into my bank account. However, there is no solution from them to charge the phone.

They later suggested to try a similar transaction from ICICI online a/c if vodafone online site is not working. I immediately tried through ICICI online a/c and recharged for the same amount 250rs. I got the transaction confirmation but the phone is not recharged. I spoke to Vodafone customer care. Instead of resolving this issue, they said that I have raise a complaint after 4 working days to get my money back.

This is a basic problem. I recharge online. I get a confirmation. But, the phone is not recharged. Very basic. I am shocked and suprised to see vodafone does not have a solution to this.

I happen to do this transaction for my mother who has gone on a work to Mumbai and is alone.She only has 9rs. in her mobile charge. I explained this to Vodafone and vodafone is not able to understand the actual problem. They refer to a process that deals with "money back" and forgets to have a "human touch".

If this continues, I do not think they can survive in India. They have a serious issue in their system and their customer care makes it even pathetic.

Above all, I first got a Kerala Vodafone Customer care number. It never talked about call charge (for that call). Whereas, when I called Mumbai Vodafone Customer care number, it says 50paise for 3 minutes. The process is different for different cities. I am not sure why.

Worst system and worst customer care I have ever seen. No wonder why Airtel beats them hands down!

Vodafone — Pathetic Customer Care

Vodafone Customer Care executives put customers on hold for 20 minutes at a stretch!
Vodafone Customer Care deteriorating every single day.

They have trouble locating my house during address verification process and do not even bother to give a call at the number provided by them to help them in locating the address

then their verification executives go and complain that address verification could not be done and disconnect the services.

then i call up the customer care and get the services re-activated and make a request for re-verification

this cycle has been going on for that past 6 weeks now

my vodafone gets disconnected every 3rd day!

And when i call the customer care i am put on hold every time for atleast 20 minutes!!!!
no value for customer's time.
this is torture by vodafone!

Vodafone — Pathetic Customer Care Service

Sub: 3 good reasons to abandone vodafone and switch to other service provider.

1) attitude driven customer service - called on evening of 06 dec'2010, answered by heena - ccexe., i requested for the bill amt that required to be paid on my husbands account. For verification, i confirmed his dob, bachelor address (As this is his old no. & an fomer information were mentioned on record & we were married for the past 5 months), only i couldn't confirm the room no. The agent refused to to provide tiffle information as to billing amt (I wanted to pay it dont you understand). The conversation was going no where so i asked for a supervisor to which she said, she can't, it doesn't matter if i complained, wow!!! Attitude huh.. And this not the first time and vodafone doesnt care.

2) to many language's voice recording - miss on one of its payment, vodafone makes sure that ur life is miserable. When i subcribed to vodafone, i made it sure that i wanted all communication in one language, then why 3 languages voice recording for payments.

3) fake concern for customers - vodafone has no genuinity & they dont care, if they actually did use their recorded customer calls for training then why such poor customer service. You do show that you are trying to set thing right by following futile procedure... The end result is that you have useless customer service.

I agree about their Pathetic Service.
I faced a Similar situation.
I recharged my Mobile Online for Rs 222 on 10-jan-2011 using ICICI Internet banking. I was not redirected back to the Vodafone Site but my amount was deducted. The Transaction Failed, but amount deducted
I did another Transaction of Rs 222 using dircetly my debit card and the Transaction was successfull. I got a recharge of Rs 222.
But the earlier amount deducted is not refunded back to my account till date.
They ask for Transaction Id which they claim is sent as SMS. I donot have any transaction Id.
Why can't they just refund the Money to the Bank account which credited Rs 222. Why the Onus is on Consumer to give the Transactoion Id. this is looting money as after a while people are fed up of calling customer care and leave it.
Just a Basic Process of Refund is not set properly for failed Transaction. I am from IT and understand How pathetic their Systems are. The onus of providing the Transaction Id shouls not be with the Consumer. if he had so much Time why wd he do an Internet banking Transaction to recharge

Vodafone — Vodafone Pathetic Customer care

Hi m poonam thakur a vodaphone customer, Just pissed of by the vodaphone service, The customer care representative was not able to answer the query he was so dumb even to understand the Query.He was not interested in answering the query he was totaly throwing deaf years towards the customers

He was Very dumb in answering the query.
He was not listening me properly. As if he dnt wna reply.
He was not ready to listen I kept asking him hello are u listening???? He said sorry once thn agn started wth same thing.
Then atlast I said ur sleeping kya m saying hello hello from here ur not responsing after tht he kept quiet and didn’t responsded only thn I disconnected cal 4m my side.

I have given my contact number [protected] on the above adress mentioned and waiting for call.

Am not writing nor calling anywhere as I have had enough conversation and wasted time, yesterday I got a call from some one asking what is the issue. I told him go to consumercomplaints.in, read the issue and then call me back.

I am not going to pay the bill as I have had enough from vodafone.

Thanks...

seriously vodafone customer servises are very pathetic its head eating

Vodafone India — Wrongly charged from my account

Hello,

I am vodafone customer from last 6 months. Company has deducted Rs. 30 from my account for chat services on 06 Jan 2009. But I have not been requested for any chat services. I have called to customer care and they were saying that i have no any info regarding this. Here matter is not only for Rs. 30, but this is the matter for charging wrongly from customer account. Please look out the issue.

Here is my cell no : cell +91-[protected]


Warm regards
Umesh Kumar

ON 27 oct 2009 astrology pack is activated at 11pm without my permission on my mobile no. [protected] and 30 Rs. are deducted from my balance. it is shame on vodafone one side theyare advertisementthatand show of providing better services another side they cut Rs. from customers balance. then nobody help so that balance is given back to customer.

Vodafone — wrongly charged from mobile as on 22/03/2010

I Mallika Goswami([protected]) is the customer of Vodafone for near about 3 years .But I am very sorry to say that co can't give us proper service now this time in a very competitive market .Today co charged Rs.24 from my mobile for which i didn't call .

RTO — wrongly charged

I want to register complaint against traffic police Sonali Ankush Sathe .
On 17 April 2010 near Dagadi Pool Rd she wrongly charged me 100 Rs on account of stopping vehicle on zebra crossing. I had to stop suddenly since the vehicle in front of me had taken left turn from extreme right and orange signal was also about to change. But instead of taking action against the vehicle which had broken the law and ran away, I was charged unnecessarily without hearing any explanation from me.
The officer also arrogantly replied that I can complaint against her to any senior officer .

I request to take action against her as she favoured the person who broke the law and penalised the person who prevented the accident.

I want to launch complaint against Auto-rikshaw number MH03AA-1509 which I catched from Sakinaka Junction -Mulund East .I am regularly going thr this route.On Monday 23-Aug010 there was no traffic at all and with this situtaion meter showed 159 as meter reading.When I asked driver that meter reading is wrong(Normally without traffic meter reading is max 90(meter reading) and with traffic at Powai signal it is max 110(meter reading), he was not ready to listen, first he continued saying this is the proeper reading.But when I told him that I am travelling through same route daily with auto he started saying ki "Madam thoda meter main problem hoga".But when I asked to come to police station in Navghar station, he took 120 Rs and ran away.If some one who is not aware of correct reading that person would have given as per the meter reading.Some action should be taken against this kind of drivers.

I am vodafone ([protected]) customer from last 2 months. Company has deducted Rs. 31, 30, 30 from my account for internet, music, job services on oct $ 2 nov 10. But I have not been requested for any services. I have called to customer care and they were saying that i have no any info regarding this. Here matter is not only for Rs. 91, but this is the matter for charging wrongly from customer account. Please look out the issue.



thanks
surya kant
amritsar
[protected]

Vodafone — wrongly charged

vodafone has charged me rs. 96 of internet without my permission. on 19th of december 2010 a call from vodafone office i received they say that would you interested in internet services but i dont take interest in this service and told them that i dont want this service dispite of which ofter few hours i got a messege that my internet service has been deactivated i shock on this messege because i haven't even activated any kind of this service and when i check my account i found that vodafone company charged me rs. 96 rs. for internet service. i called the vodafone custmer care and take to vikas but they don.t give me any response i tried many time there ofter but they take no interest.plz i want to say vodafone is this a way to deal a custmer. this is my bitter experince with vodafone if they doing this kind of behaviour to there custmer then its not fare now iam palnning to change vodafone number by number portability when ever its come.....
from
sanjeev mahajan
cell no.-[protected]

Vodafone Mumbai — 3G

I bought 3G chip since June 13 2011 and since then it doesn't work spite of several complaints they not bothered at all and they are just interested in sending bills to you on time

vodafone mobiles — service

From: mark eudes <[protected]@yahoo.com>
Subject: Re: My Vodafone Services [protected]
To: [protected]@vodafone.com
Date: Wednesday, March 23, 2011, 10:18 AM


I Had requested for change in F&F number on the 13th of march vide my reg number [protected] which has not been attended to next another complaint was registered vide number [protected].
1) Please let me know if it has been changed which should be effective from my nwe bill cycle.
2) I would like to know my present F&F numbers

sorry i have not received any solution rather I have received a legal letter from your advocate

buddy

time line 24hr to 72hr for refund any amount which is deducted from your account..

20th July is Saturday and in between Sunday came...

you balance well refund near upcoming Wednesday

be patients till

mobile phone — Mobile Phone to be blocked

Dear Sir,

Request you to kindly block my mobile phone Nokia 6101 which was stolen at Kurla station on 28th Jan 2009. My mobile serial no is [protected].

Kindly block the above mobile and incase you get handset kindly contact me on [protected].

Thanks
Maria

Vodafone — about vodafone handset

i have done to opt for a mobile of this international brand.my set is dump 5 times and every time i get a new set work for few days.it has the worst quality and proces of replacing is so bad that it gtake 10 to 15 days to get replaced.i have get replaced my set 3 times in a month.

Vodafone — slow services

sir, iam vineet kumar my vodafone no has not start vodafone told me that your outstanding reliance bill has pending pay your outstanding bill and go to vodafone store and your no. start within 4 hours i hav pay my outstanding bill and go to vodafone store but not start my no today kindly start my services.

regards
vineet kumar
address-CA-47-B DDA FLATS HARI NAGAR NEW DELHI 110064
ph-[protected].
alt-[protected]

Vodafone — slow internet speed,network

I am neetesh singh my mobile number is [protected] and service provider is vodafone i am recharge 295 internet plane because costmere care todl me in 295 plan internet speed is 80kbps to 100kbps but i can't used properly
And then try to 198 they give a diffrent excuse

Thanks for the reply.

Please not me complaint service no-[protected]
dt-19/7/13

My sim card is new only only just 4 months old. There is no problem in handset i have earlier used Tata docomo sim and got a speed of 29kbps.
Bt in vodafone its Just 5 to 12 Kbps.

I[censored] need any details then i am happy to provide. Bt i need the speed as commited i.e. 64 Kbps.

regards
subhash
[protected]

Vodafone tell us, Provides 2g internet speed 100 kbps, and sometimes tell 90 to 100 kbps.Today I recharge 58 pack i got 500 MB GPRS balance. when I connect and open gmail and any other site (only single page) neither gmail or other site not open properly.to check speed it shows 2 to 22 kbps maximum speed.worst speed provides and telling lies to customers.Nonsense and [censored]ing company in Odisha and also providing bad gprs speed in Bhubanaeswar .Address- Mancheswar, Bhubaneswar

Very low speed vodafone 2g
Hello sir! I am using vodafone prepaid simcard from last 3-4 years. Earlier their is very good speed of vodafone 2g both browsing and downloading too. Now vodafone 2g speed is very poor i just recharged 245 2g plan but after 3gb it have to be 40kbps but i got less then 10kbps, i checked it different places by deleting cookies and history and all other possible problem but it remains less then 10 kbps please fixed these issues otherwise i will have to complaint in other customer. Please help me sir
My details
No. -[protected]
Add - kotra sultanabad bhopal (M. P.)

Thanx sir