Vodafone India Complaints & Reviews

I had requested for 3g tariff change on june 25th 2013 for 2gb unlimited. Customer service team said that the change will be effective in 2 hours.
Instead they had deactivated my 3g services completely for 2 days, when i called customer care i was given all rubbish reasons that application is down, the activation will take 48 hours etc.,.

I kept on calling customer service daily and no one was able to solve my query, instead they started blaming my samsung note 2 that phone has a problem as my 3g plan is already active.

This went for next 3 more days and i was totally frustrated and asked for team leader or floor supervisor to answer my call, but i continusouly told that they all are busy and i will be a call back within 24 hours. I never received any call. Again i called and this time i said i will be online and wait till their floor supervisor hungs up his call and answer mine, the executive put me on hold saing that supervisor will pick my call once he finishes his call i waited for 1hour 30 mins and no one turn down, this happened for two days.

Finally i clearly told the executive that this call is getting recorded, so hear carefully "i am not going to pay the bill and you can do what ever you want"

Now collection team is calling me everyday for bill payment and i am clearly telling them that am not paying it, they say ok and next day there will be an other call from different guys asking to pay the bill.

Their english is so pathetic, some time i have to struggle to understand. This is most worst experience.

My vodafone pre-paid connection number - [protected] was recently bought and had used only for a week, suddenly the connection was suspended for no reason intimated. I was out of station for two weeks when i did not use this line. Now when i recharged for Rs. 222/- and tried to use it says 'Account Suspended'. Request you to kindly look into and reactivate my account.

Thanks and Regards
Vinod Nandakumar...

Hi Vodafone Officer,

I am a postpaid vodafone customer from the past three years with good track record of paying bills without nay fail via ECS Facility . Unfortunately last month I was not in to situation and took long leave for my marriage in midst of tight schedules I could maintain the balance in my account. This lead to ECS cancellation. Normally it wont appear but this instance I even not got time to look into my account . I explained the same to Customer care executive and got confirmation from the customer care executive that there will not be any late fee charge.

Till now I did not get any request# or any update on the same. Over and above I received a bill intimation for last month as Rs 2191/- including the last month charges . To be honest I really shocked to get such high bill which in any case not comes in my normal use age . It is evident from my previous bills . My bills lands up with 500 – 800 on average monthly . I really suspect and believe that the bills raised on me needed to checked and should be given waiver as I have not made calls drastically . Hence I request you to allow reduction on bill on the basis of average call ratio.

Again I found that the bank has deducted the ECS penalty bounce from my account. Currently I am going through tight financial conditions and this sort o[censored]nplanned high bills and penalty will effect my family expenditure adversely . Hence i request you to take appropriate actions to waive off the excess bill and allow me to regularize the payment as per the previous bills averages .

Also I request you to change my payment facility to By cash from ECS
Being a privileged customer, I would like to get my problem solved on a priority basis.Kindly look into and do the needful ASAP.

Regards,
Felyia

Concerned Officer,

This is to bring to your kind notice that I have been using your vodafone number [protected] and been your valued customer from the last 10 years( Essar days.../ Hutch & now Vodafone). But this is for the first time that I got a shock of my life when I checked my june bill amount to be Rs.1958 and july bill for Rs 1826 which no doubt is not at all possible since I have never crossed the limit of 800 - 900 per month. I have been wrongly charged for my 3g data plans. It is very sad to see that a valued customer be treated as such.I have spoken to all your customer care executives and also visited the Vodafone Shop in Vile Parle East but all in vain as they told I will have to pay my entire bill. It is giving me nightmares since I am not in a position to pay the same as I have not misused my phone.I hope the company will take an action and provide me the fresh bill on actuals as per past for prompt settlement otherwise I will be forced to surrender the connection.


A QUICK RESPONSE FROM YOUR DESK IS AWAITED.

Regards

Vaibhav Bhogaonkar
MUMBAI

MOBILE NO. [protected]

My mobile phone no: [protected],the service was provided by Vodafone

Suddenly I started receiving bills of[protected].without informing about the plans or additional service

I have written many mails & phone calls to vodafone care but nobody sorted out my problem,hence i was forced to withhold 1 payment

After that they discontinued my outgoing calls & now I am getting various harrassment calls from their legal cell in my office & home

Nobody is interested to look into the details of the problem & now i am very much frustrated with this

She is also blackamiling my old mother at home

Please help,I can provide all the communications made to Vodafone

Regards

Dear sir,

I am using Rechargeitnow service form somany day's and i am geting very good service...

I am recharging my mobile on dt 20.07.13 for Rs. 500/- but Vodafone recharge gets fail and no balance is coming and trasaction showed in my card

But I saw there is no refund my SBI account of below trasactions...


Please confirm and arrange refund of below trasactions...

From: Sathishkumaar G/
To: <corpcare.[protected]@vodafone.com>
Date: 05/31/2013 02:29 PM
Subject: Re: Physical bills - not received. [REF:[protected]]


Dear Mr. Vidular Raut

PLEASE NOTE I HAVE REQUESTED TO CANCEL THE # [protected]
AND NOT [protected]

WHAT IS YOUR PROBLEM - WHY DID YOU DE ACTIVATE THE SIM WHICH I ALREADY HAVE
- kINDLY CHECK THE MAIL I HAVE SENT TO YOU.

REQUEST YOU TO ACTIVATE THE SIM IMMEDIATELY -


I AM UNABLE TO READ MAILS & UNDERSTAND PROPERLY.

I CANNOT GO AROUND TO GET A NEW SIM CARD - DO NOT MAKE ME GO AROUND FOR
YOUR MISTAKE



Regards,
Sathishkumaar.G.
BSC21PMO PACE
[protected]

On 5/29/2013 3:38 PM, sathishkumaar.[protected]@polarisFT.com wrote:
Team,


Kindly cancel this phone number - I have lost the sim and not able to use

this # any more.


[protected]


Please let me know if any dues if i need to clear for the above # - But
de
activate immediately.



Regards,
Sathishkumaar.G.
BSC21PMO PACE
[protected]

I am ABHISHEK SARMA, I have done recharge before a week but until now i did not get the full amount.... Giving wrong information or improper information is causing the trouble for me... I have called to the customer care for 5 to 6 times they have not responded to me as satisfactory, they have registered the complaint [protected] at the "6 time". Even its not the first time i faced this problem, its the second time... I have done the recharge for 82Rs (2 times) and the complete balance has not been credited as given in the offer, earlier once i did same recharge i found that balance is not credited properly then immediately i called the customer care .. they credited the whole balance and they gave me information that the balance for this type of recharges will be credited in 4hrs from recharge, when i did the recharge for the second time same recharge(2 times) i waited for the 4 hrs of time but i did not get the balance still now means a week after also... And now i have been trying for customer care and complaints my call has not being connected to the executive, i have tried for at least 20 to 30times... its not allowing me for one to one executive speech...

Dear Vodafone Officer,

Sorry to say but happy to help you slogan doesn't look to be suiting Vodafone anymore.

I have been trying to transfer a number ([protected]) from my wife name to me and submitted the request twice to your vodafone store at sector-18 with all the documents and also got the SIM but it has been more than a year nothing happened even after following multiple times.
When I call customer care they say they can't do anything as this is still with store and when I call store they say they have forwarded the request worst ever customer care.

I even have the SIM card which you guys issued for the transfer but transfer never happened, I never thought transfer could take years I believe PSU company would do better here.

Worst even now one of your executive want me to submit application from my wife'e employer as it is a corporate connection.. WHAT IS THIS??? Company doesn't pay for our mobile connection and it is not in company name but individual name and if we default you are not going to go to the employer but us and also company doesn't have time and resource to issue this kind of silly and meaningless request.

I am writing to you as my last hope and I am not going to visit any store or office for this transfer, If you can get it done or send your executive to my billing address to get it done it would be great else I will be moving out to a provider who listen to their customer.


Thanks
Arun Sharma

I am the new customer of vodafone postpaid and subscribe 149 internet plan. Vodafone confirmed me to provide 28 kbps speed according to network. That was the nice pack to use internet on mobiles only.
But after 4 month they informed me for the closing of the 149 plan and told me about 199 plan. In which i will get 2 gb data at a speed of 68 kbps and later on it will be at 40 kbps unlimited.
But still the speed is not more then 15 kbps.
I have complained and they asked me to clear thr cache and history. After that asked to open home page of google. I opend and they said its great your mobile internet is working awsum.

I said stupid its just 30 kb page of google. I need the comited speed of 68 kbps. And registered the complainet bt nobody call me and still the problem is not rectified.
Also the netorw strength is full. I tried at all the places nearby. Bt speed of internet is not more then 15 kbps.
I want to port my no to get better internet speed on mobile and laptops.

Reach me on
[protected]
Subhash

To Whomsoever it May Concern:
Sir/Madam,
I have applied for MNP for a month ago from Vodafone to Docomo.For the first time as it was failed I submitted the documents again.Unfortunately there is no response again.When I call to Docomo Customer Care ,they blame that Vodafone Company is not releasing your number.The same story with Voadfone CC.They too blame Docomo.The Gallery person is not at all concerned with these problems.His response is also too rude.I wasted a lot of my money in traveling to him as well as calling him .The following are the contact details of Gallery person:
My Details:
V.Venkatesh,
Phone no:[protected],
Nagpur.
Email Id : [protected]@gmail.com
Kitttu Mobils Nagpur,
Phone no:
[protected]
Hope I would get a Help,
Thanks for the Concern

I recharge of rs. 651 for 3G unlimited internet data on 06.07.2013 but still my data speed is so poor. Then I call customer care again and again but finally I have no result and customer executive mahendra behave very badly and at this time when I call on customer care they put my no. In reject list.

My name is Lalan Jha and i want to file a complaint against Vodafone Billing Dept. As they have been misleading me for past 3 months.
I am a postpaid customer and My vodafone no. is [protected].

A person name Pankaj chugh, mobile no.[protected], and collector id card no.H6633 from agency M/s. Hi-tek investigation services pvt ltd has visited me for payment of Rs.1000. i told him that vodafone is charging me extra bill than actual. So he said that, yes vodafone is charging more than actual bill in postpaid connections and i should pay him minimum 700 Rs. At lastly he compromises for Rs.500 for one condition that i should pay him extra Rs.100. I paid total of Rs.600 and said that my no. will activate withing 2 hours. After 24 hour my no. is activated and same day my no. again deactivated.


so i call customer care and visited vodafone store too .They said that i have to pay more Rs.909 and to contact that particular agency for resolution and agency will provide you waiver letter and after that your no. will be activated .So i called agency for resolution of my complaint and they said that there is no. such waiver provided to you. And now i m confused what to do beacause i'have called almost everyone but i m not satisfied with the answer. From 17 may 2013 my mobile no. is deactivated and they continously calling me and sending mails regarding payment of bill.....

Plz call me My no. [protected],[protected]
E-mail - lalanjha.[protected]@gmail.com

Dear Sir,

I would like to bring to your kind notice that Vodafone Mobile Services Ltd. has issued 8 extra illegal mobile connections in different names misusing my ID Card whereas I am the original subscriber of mobile connection No. [protected] provided to me on August 2012 against my ID card. They have illegally provided 8 connections and disconnected my mobile phone from 28 May, 2013 without giving any prior intimation to me.

I visited the outlet of Vodafone Store (Punjabi Bagh) to know exactly what the reason was for the disconnection. So I met the Manager, Mr. Sachin Verma (E-mail ID sachin.verma [protected]@vodafone.com).To my query the answer given to me was that nine (9) connections (one my connection and 8 extra illegal connections) have already been provided. Therefore, he said, my mobile connection has been disconnected on the basis of multiple connection. I told him I have applied for only one connection and from where these extra 8 illegal connections did come? He further told me that if I contact Vodafone Customer Care they will be able to tell me more in detail.

He further informed me that I can not take any new Vodafone connection number on my ID. Instead I may take new connection number based on any of family member’s ID because I am not able to take Vodafone connection permanently due to the fault of multiple connection.

In this connection I have sent 2-3 messages on E-mail ID: (vodafonecare.[protected]@vodafone.com) from my E-mail ID : [protected]@yahoo.com detailing the whole story and requesting them to cancel the 8 extra illegal connections immediately and activate my above mentioned number at the earliest. But they have expressed their inability to provide any information as they mentioned to me that my E-mail ID is not registered with Vodafone. Moreover, the information I am asking from them is very much confidential which they can not share with unregistered subscriber.

I would, therefore, request you to kindly take stringent action against Vodafone as they themselves have illegally issued 8 extra connections in my name. Not only that the subscribers will use the mobile phone for any purpose they wish. You may also ask the Vodafone mobile service providers that how they issued 8 extra illegal connections against a single ID proof and that also within a period of 8-9 months. As far as I know mobile connection is given one connection on one ID proof basis. Here in this case 8 illegal connections in my name on a single ID proof. I have never applied for eight connections. If I am guilty in the matter I am ready to face any consequence legally. It is a serious matter and should be dealt with sternly.

Thanking you and hoping for a suitable legal action against Vodafone

Yours faithfully

( Rajesh Kumar )

Dear martin pieters,

This is with reference to my number [protected]. When i had bought the number from a vodafone executive in mumbai in early march 2013, i was told by the vodafone executive on the call that their would be no roaming charges for this number if i activate the family and friends 49 plan under which i could talk on my mobile number [protected] at no extra cost.

I was even told that since the number [protected] would be a mumbai circle number, eve if it moves out of mumbai i want be charged roaming on it as it activated with the family and friends 49 plan.in the bill that i got on march 16th 2013 i could see that rs. 777 of roaming charges were charged all for calls made to number [protected] for which i had activated the family and friends 49 plan. Immediately on 19th march i had put the following mail to vodafone mumbai office

I have the following 2 numbers:
[protected] and [protected].
I had activated a special plan through which 1 number was free to me from the other number and vice versa.
[protected] was used from mumbai whereas [protected] was used from nasik.
While taking the number [protected], i had specifically asked if for this number there will be roaming charges applicable if the user is oeprating from outside mumbai but from within maharashtra. I was told no, both incoming and outgoing would be free for the user to this number [protected].
When i got the bill for [protected], out of a total value of 1036, i was charges a total of 777 as roaming charges.
Staying by what was promised to me, i refuse to pay the roaming charges.
I have also made a request for cancellation of this number [protected].
Please do not make promises you can't keep. Very disheatening service from vodafone.
—
To this mail i got an auto reply message from vodafone. I never received any reply from vodafone but directly received the bill for the next month which has rs. 352 as roaming charges. Then finally on may 4th i got the following reply from vodafone:

Dear mr. Naphade,

Thank you for your email dated 02/05/13, regarding roaming charges for the vodafone mobile number [protected].

We regret for the inconvenience caused to you.

We tried contacting your on your vodafone mobile number [protected] and alternate contact number [protected], however were unable to reach to you.

Further, we wish to inform you that we have checked your bill dated 07/03/13 and confirm that charges of rs. 777 towards roaming charges levied in your bill are indeed accurate and correct. Hence, we are unable to reverse the same.

Also, we confirm that above mentioned vodafone number has been disconnected, effective 20/03/13.

Additionally, we would like to inform you that in [protected]@0 pack you does not receive benefit of free calling on other circle number. On above mentioned pack you receive free benefit only on mumbai circle local vodafone number [protected].

Since your number [protected] moves out of mumbai circle, you have not got the benefit of [protected]@0 pack and charged for roaming charges.

Additionally, there is an amount due of rs. 1366.02 on above mentioned vodafone mobile number [protected], which we request you to clear at the earliest. To seek information about available payment options, kindly click on below mentioned link or refer to the attachment:

http://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum

Mr. Naphade, given below are the service request reference numbers for your enquiries; in case you need to check the status on the same, you can share these numbers with us.

Service request numbers:[protected],[protected],[protected] and[protected]

Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Neena handal
Vodafone care
Contact numbers
For enquiries : 111 or +91-[protected]
For complaints / requests : 198 (Toll free)
Fax number : +[protected]
E-mail : vodafonecare. [protected]@vodafone.com
Website : www.vodafone.in

—

I have since then asked vodafone to revert with an updated bill cancelling the roaming charges as they have been incorrectly charged. I havent received any updated bill as yet.

On july 13th i got the following mail telling me that a legal action would be taken against me for not paying the bill.
—
Dear mr. Tushar naphade,

We wish to inform you that even after repeated intimations; there is an overdue amount of of rs 1, 132.31 against your vodafone mobile phone number [protected] and relationship number 1.25302010

As per our records, the last payment received from you is rs.99.00, which is credited to your account on 13-feb-13

We request you to make the payment for the balance over-due amount at the earliest to avoid legal action.

To get more details of your account, you can log on to www.vodafone.in and click on my vodafone

You can make an online payment on our website www.vodafone.in. The process is very simple. Just click on https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp and follow the 3 simple steps to make the payment.

If you have already made the payment, please provide us with the payment details. You may contact mr. Santosh singh on [protected] / [protected] or mr. Sanjay pareet on [protected] monday to friday 9.00 am to 6.00 pm or revert to us on the same e-mail id with the payments details.
Regards

Vodafone india ltd.

—

The talk to mr. Santosh singh mentioned in the mail also did not help.

What i am asking is to give me a bill which is according to the rates and the plans promised and what i get is a threat for legal action.

I hereby once again request you to revert with updated bills with no roaming charges, as promised, and i will pay the updated bill.

Hi,
Its regarding a false bill that i have received from Vodafone. I was actually called by a number saying that My number has been selected by Vodafone for providing free dongle. I was asked for my choice and i told if its absolutely free then i would take it. so they sent one of his executive to my office address and that person handed over me one dongle having a Vodafone SIM already inside. No documents were demanded that time as i am already using Vodafone postpaid connection for last 1.5 yrs. I used that dongle for hardly 3-4 days for surfing some websites. But i got a call from them and they told me some plans regarding 3G. But i denied their request. I also stopped using my dongle after that. After some days i started getting call from Vodafone regarding payment of Bill. I was shocked about knowing the Bill which was told 400 something that time. i told them that i am not going to pay the Bill. but they did not stop calling me and they keep on calling. two days before again i got a call and they are saying now that my Bill amount is 1000 rs. I am shocked about knowing the amount. this amount they are charging for that dongle which they have provided me free of cost and that i used for hardly three days.
Request you to please help me out in this case and assist me to get rid of this unwanted situation.

Regards,
Himanshu Kumar
[protected]

Dear Sir,
I have postpaid connection of Vodafone mobile service. Mob no is [protected].
On this no since very long Rs150 package is activated but in June 2013 service provider change this package without any input from my side even they did not inform me about plan change, I knew this when I got the bill of this month which is higher than previous.
When I called customer care who did not let me know how this service is activated on my no.
Please help in this regards.

Regards,
Neeraj Kumar Jain
[protected]
[protected] (Optional)

INSPITE OF SURRENDER OF POST PAID VODAFONE SIM FOR DONGLE( [protected]) ON 15.06.2013 AFTER PAYING ALL DUES( Rs. 1970.00)[ CASH MEMO NO.7517 DTD.15.06.2013], THE COMPANY AGAIN SLAPPED A BILL OF Rs.2078.37 ON 17.7.2013. THE STAFF OF THE VODAFONE OUTLET AT AGARTALA ( SREERAM DISTRIBUTER, KER CHOWMUHANI, AGARTALA-799002) DESTROYED THE SIM AT MY PRESENCE.
PLEASE REGISTER THE COMPLAIN FOR UNNECESSARY HARRASSMENT.

ABHIJIT MUKHERJEE

My vodafone number is [protected],i have around 2-3 connections from vodafone postpaid and this numbers are used by my family members,after complaining nuber of times that we cant make outgoing calls & incomeing calls at our residence due no proper network.Till today there is no help from vodafone and when i say them they say that if your not happy with us kindly change the service provider and they keep on making useless chargers on my numbers,i have complaint many times but no use......they send some legal notices at our residens but no help for making network strong....

I was given a vodafone sim no[protected], for mob no [protected] ,by Bigtel It Solutions (P) Ltd, B-103, Okhla ind area, phase-1, NEW DELHI-110020 & an amount of Rs 250 was charged vide receipt no 3582 dt 9/7/13.
I asked the executive who visited me whether i will get un necessary calls , he told me that this no is not in use for last 5 yrs & you will not get un necessary calls.
I gave all necessary documents asked by him now even after 9 days that sim is not working & they are not even refunding my money & telling lies all the time i am calling them on their mob nos [protected] & [protected]
Please take action
Sincerely Yours
Satish Upadhyaya
Mob:[protected]