Vodafone India Complaints & Reviews

Hi,
I would like to bring to your notice that my Vodafone connection with number +91-[protected] which I have been using since past 5 years, presently i am staying in Bangalore. This is my Andhra Pradesh Vodafone number. For my number they are deducting 1 rupee daily unnecessarily past 2/3 months every ime I am not observing the my balance. I am not calling from this number and I am not receiving to this number. They are deducting dates (June 18, 19 2013) these dates are I am fully observing.
Today (Jun19) I am called to Vodafone customer care 111 one Vodafone lady executive telling your receiving one call at 3:39 PM, but I am telling to her I am not receiving any call to this number, she said that in records one call receive at that time that's y money deducting she tell again I am telling to her that is my problem please transfer my call their supervisor. He asking some what is the settings->network settings in your mobile phone. I am asking after 2 min you can call me sir he said no you can call me again same number. I said OK.
First Time Call: 3:41 PM (duration: 15:22)
Again call to 111 I can ask the Vodafone executive transfer the call to your supervisor he said ok my call be on hold I am waiting that call be disconnected I am not talking that supervisor
Second Time Call: 3:57 PM (duration: 8:39)
Again call to 111 Vodafone executive I am explain my problem after again I am waiting on hold he said that you call form this number at that time he said like that finally he is also said that your call transfer to my supervisor again he Is transfer t the call to supervisor my call be on hold I am waiting that call be disconnected I am not talking that supervisor
Third Time Call: 4:06 PM (duration: 14:56)
What the hell are going on I don’t know….. I am using this network past 5 years but the executives are like that
I am feel very shame for using Vodafone connection form past 5 years and I am using Karnataka connection also Vodafone (+91-[protected])

Hello Sir,

I am Tarun Gupta ([protected]) unfortunate subscriber of fraud and gangster's i.e. Vodafone.

I am using there 699 plan plus 99rs - 2GB plan on 2G connection.

At present, my outstanding amount for the current month shows around 13000 RS due to my usage of internet. These guyz discount everything at the end of the billing cycle as per them. But for some reason, they have barred my internet as well as out going calls.

When i called them to seek clarification they were very rude and asked for a payment of Rs. 8000. I do not understand when my bill at the end of the cycle will not exceed[protected] Rs. then why should make a payment of 8000RS.

I send email to all their departments and talk to many people but they use foul language and threatening me to make this payment. How can I make a payment before my billing cycle.

For your reference, I have pasted whole my email conversation below. Any quick response will be highly appreciated as I am already humiliated by these people badly and I am scared too...

http://www.consumercomplaints.in/new_complaint/#


[protected][protected]
I am filing a consumer complaint against your vodafone and below mentioned email id.

Its too much humiliation now (Earlier, some one call me from [protected]) was taking so roughly and more like a threatening me to make payment and now your customer care guy put me hold on for 20 mins...

Arnd 4o'clock when i call on your landline number that time also I was promised that my service will be reactivated.


SHAME ON YOU PEOPLE WHO ARE DOING THESE FRAUDLENT ACTIVITES AND LATER ON ABUSING CLIENT.




From: Gupta, Tarun (Financial&Risk)
Sent: Monday, June 17, 2013 2:25 PM
To: [protected]@livingdesign.in
Cc: [protected]@livingdesign.in
Subject: RE: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS

Hi Suresh,

Can you check this below email chain. I am facing some issues due to ur system fault and I am unable to make calls.

Ph. [protected]

Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 17 June 2013 13:38
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@gmail.com'
Subject: RE: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS

CAN ANYONE LOOK INTO THIS OR LET ME THE PROCEDURE TO TRANSFER MY NUMBER TO AIRTEL…. IT SEEMS SO UNPROFESSIONAL .

Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 17 June 2013 11:52
To: 'vodafonecare.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@gmail.com'
Subject: FW: Your Credit Limit -- [protected] (Very Urgent) CAN ANYONE REPLY TO THIS



Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 17 June 2013 08:13
To: 'vodafonecare.[protected]@gmail.com'
Subject: RE: Your Credit Limit -- [protected] (Very Urgent)

Hi Guyz,

Will any would look into this. It is very urgent and I cannot afford to lose any of my calls.

This is weird that using free internet, I have been asked to pay 8000Rs…

Anyone can call me @[protected].. It is very urgent…



Thanks & Regards,
[protected][protected][protected][protected][protected]
Tarun Gupta
Associate Consultant
Thomson Reuters

tarun.[protected]@thomsonreuters.com
thomsonreuters.com


Please consider the environment before printing this email - Thank you!!

From: Gupta, Tarun (Financial&Risk)
Sent: 16 June 2013 15:53
To: vodafonecare.[protected]@gmail.com
Subject: FW: Your Credit Limit -- [protected] (Very Urgent)
Importance: High

Hi,

PLease check the below email that I have received.

I do not understand why I have been asked to make a payment of RS 8198 where as I have not even exceeded any limit according to me.

According to my plan, i have 2GB internet plan and i have used arnd 1300MB due to which my bill amount reflects over 12000.


This is a corporate number and I cannot afford to loose any call. secondly, it will be stupidity to make a payment of 8000+ at this moment since my bill may not even exceed Rs 1500 at the end of the month.

Either activate my services and do let me know the procedure to change the subscriber since your Customer care people including supervisor does not know how to talk to the customer.

He asked me to make a payment of 8000+ or else i have to wait till my bill get generated. I asked him if he can help out as this does not make sense to make such a payment then he was rude and which is not acceptable.

Any quick response will be highly appreciated or else i have to talk to my company to look about this frudulent activity plus i will mail to consumer court if my calls do not get activated by Monday.

Tarun


From: Usage Intimation (SSC), Vodafone India [[protected]@vodafone.com]
Sent: Sunday, June 16, 2013 1:32 PM
To: Gupta, Tarun (Financial&Risk)
Subject: Your Credit Limit



Hello,

Thank you for using Vodafone services.

We are pleased to provide you with the details regarding your Vodafone number [protected] and various bill payment options available with us.

Your Credit limit is Rs. 5000 and your current usage (billed + unbilled) is Rs. 8198 (approx.). We request you to please make an interim payment of Rs. 8198 to enjoy uninterrupted services.

To customize your credit limit, please SMS

For increasing limit - IL <desired amount> to 111 (toll free) or
For decreasing limit - DL <desired amount> to 111 (toll free)

You can make your Vodafone payment by any one of the following payment options available with us:
Bill payment through our website www.vodafone.in: You can click on the mentioned link, https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp.
· Electronic Clearing System (ECS) - Enroll for Direct Debit on your Credit Card or Bank Account to make direct payments.
You will be happy to know that post first successful registration on Direct Debit to Credit card or Bank account your Vodafone credit limit will get enhanced by the following amounts.

Ø Direct Debit facility to Credit card = Enhancement on existing Vodafone credit limit by Rs.2000/-

Ø Direct Debit facility to Bank account = Enhancement on existing Vodafone credit limit by Rs.1000/-

M-Shop- You can call on 53333 (toll free from our Home network) for making credit card payment through the M-Shop facility.
Vodafone Store / Vodafone Mini Store- Visit any of our Vodafone Stores closest to your location and make cash or credit card payment through our Self Service Kiosk. Details on our Vodafone Stores are available on the following link, http://www.vodafone.in/pages/vodafone_stores.aspx?cid=kar
Cheque - You can drop your cheque at any of our drop box locations.

Vodafone encourages its customer to Go-Green & save trees. To contribute towards Go-Green cause SMS ACT <space>GOGREEN to 111 (toll-free) & get your bills only on your e-mail address as updated in our records.

We thank you for being a part of the Vodafone family & assure you the best of services at all times.

Happy to Help

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111
For complaints/requests : 198 (toll free)
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

To whom it may concern

This is to inform you that I am using Vodafone number from two years. My number is [protected]. I have submitted my payment of 1000 cash on 12 June in Vodafone bill machine in M2K Rohini Vodafone branch but because that machine was not ok so the store guard asked me that come on 13 morning so that the store manager can take cash entry. One of the employee of that M2K Rohini branch pretened us that he had sent a mail to vadafone customer care and my number will be activated within 2 hours but no action is taken till date. On 16 June the store manager Shruti in ronini store manager totally refused us that she can do anything because she don't know us or have seen us before and misbehaved very badly and humiliaite me. But on of the store employee helped and and assured us to forward our mail to their customer care on 16 June itself.

No action is taken yet from their end my number is still barred and also they are not giving us any transaction id or something so that I can check it from another outlet.


Please help me in that matter asap as my number is not working from 2 days and I have already paid my bill.

This is my humble request please take strict action against those irresponsible employees who are not even listening to their customers and humiliate them.

I have tried many time for unsubscribe NJ service from 58558. but service provider didn't take any action for unsubscribe. I am getting 2-4 for naughtty jokes per day from 6 month unnecessary with cost of Rs. 30/- per month. Please help otherwise Rs. 30/- will charge on my mobile bill every month.

Guys since last 2 months the mobile service provider called "vodafone" is cheating with me, My balance has been deducted several times for no bloody reasons.. and whenever I'm calling up it's customer care executive, they are showing me so many excuses..the service of vodafone customer care is far below standard and they are all learned there how to cheat on customers and more importantly how to cover that up with lame excuses..

Sir mera name anil narwal h. Mera vpo kathura the gohana disst sonipat state haryana mera ek namber h jo ki pata nahi ki kitani bar band karwa di jati h or jab me castmarcare par call karta hu to koi jawab nahi mil rha to sir palese mere es namber ko dobara chalu kardiya jay mera namber h [protected] ye wo namber h. Jo band karwadiya h mera cont namber [protected] ,[protected]

VODAFONE NUMBER:[protected]
Please give a details of this mobile number owner's. Because of this man is calling to my Mother Time to time last 2 Month and talking with Dirty Language. I am talking to him give me information who is that ? where from talking with my mother? THAT NO ANY REPLY SIMPLY. SO, PLEASE GIVE ME A FULL DETAILS OF THIS MOBILE NUMBER'S OWNER. OTHERWISE I WILL GIVE SP OFFICER THIS ADDRESS PLEASE GIVE ME

I am a Postpaid Vodafone Mobile User.
Listing my grievances as follows:
-False requests taken by Customer Care
-Inflated data usage
-Extremely poor follow-up on my case despite regular, daily inquiries and requests from my end
-Deactivation of my services prior to resolution of my registered complaint
-Deactivation of my Data Capping when asked to Deactivate Data Services
-Overcharging (the 3rd instance of this)
-No attempt to reach a solution for my problem
-Instead deactivating my outgoing and messaging services

To whomsoever it may concern,
I would like to put forward my complaint regarding your caller tune services. I subscribed to this service a few days back paying an amount of 30 rupees on my no. [protected]. Nowhere did it mention that before the caller tune your pathetic subscription message will be voiced. People are calling me and before they are able to hear the caller tune i pick up my call since your lame advertisement is so disturbingly long that it takes up all the time. Also, it sounds cheap and disgusting. You people should realize that its no use putting up a caller tune when all people get to hear is a terrible recorded audio of your stupid advertising strategy. I would therefore want you to either correct it immediately or refund my money otherwise i shall port my number to some other honest service provider. And next time please don't try to fool other people.

Sub: dissatisfied with the. conduct and requesting refund.

I've been a customer with Vodafone for more than 6yrs using no. [protected] and I feel that Vodafone does not value his customers.
I've been dissatisfied with the Bbm services provided by Vodafone. I have been trying to deactivate the services of blackberry internet yet instead of canceling it. I have been charged rs.199. Dated 12.6.13, updated the issue to AJINKYA ASHOK AMBULGEKAR then to supervisor Priyanka later with manager Vijay. But all were disappointing. similar situation took place in Oct '12 wen I was charged rs399 twice and no action was taken to refund. I had contacts the customer care no. And visited the help centre saki naka. Did file numerous complaints but I believe it fell on deaf ears. This time I am not going to let it go that way.
Requesting for refund my money. I feel that instead of happily using the service, I am being forced to use something that I don't want. Please help me in this situation. Their executives have been absolutely hopeless.

Regards,
Jennifer D'souza

I am very disappointed with your services this time. Very very poor.
You just know how a customer can be dumped.
Yes right.

The problem is that i was using my internet pack which is 2g, rs 95.
It ended all of a sudden without any prior information from your end.
This happened first time as since last month i get a message from your end that the - " your data units ends today"
This...

i recharge for rs. 33 for call rate on dated1.6.2013 but co not given benefit of recharge co. charge .2 p per sec. from1.1.13 to 11.6.13 i make several complaint for the same comp no 213388 dt.2.6.13 & 571714 DT 9.6.13 but co not make correction besides several complaints please given cr.of amount to me for co take more charge for call.

Vodafone has been charging me Re 21 per month since April 2011 against Voicemail services for which i never opted.
Instead i cancelled Voicemail services in March 2011.
I have my bills to submit as a proof and the Vodafone customer service Department is unable to find any request done by me to re activate Voicemail services.
The company has been duping me with an excessive charge of Re 21 / month for the service which...

Vodafone no [protected]

Hi,
I had subscribed to a Vodafone 3g plan of INR 850 and had called them for its disconnection on 10th or 11th of April 2013 since I was moving abroad for an unknown period on 12-Apr-2013. The concerned agent confirmed that he has done the needful and the plan will be disconnected. I was rest assured and I left. 5 days back I received an over due bill which left me in shock as my account is usually with excess payment. I made the payment immediately and when I reached India on 08-Jun-2013 I called them to enquire this issue. What left me surprised was that the 3g service on my account was still active as the earlier agent had failed to make any notes as well as disable the service. I wrote to vodafone on this, however they were unable to take action due to non availability of notes from the earlier agent. So now I have ended up paying INR 815 for service was never used and a service not disabled by the mistake of their own employee. The worst part is that they expect the customer to make notes of calling them, paying for that call and ensuring that their services are taken care off. If we as customer need to do all that then why should we pay for every call we make to them.
I'm writing on this forum as I would seek some action to be taken against such scammer company and its employees. This is not the first time when this has happened. A similar thing happened with me around 7 years back when I wanted to close my Vodafone account and was billed for 7 months and charged to my Credit card. At that time I had the fax letter, still was not given any refund for my 7 month bill.
With this forum, I seek the help of this website to highlight such issues and make others aware of such happenings.
I request the moderators of this website to help me with this.

hi my self is Vivek Ratan ( [protected] ) before some days i got a call from vodafone company regardin to migration my prepaid number into Posatpaid number with a very GOOD PLAN of Rs. on witch they commit that i wil get too many benifits from this plans. and Plans were as following No. LOCAL AND STD MINUTES No. LOCAL AND STD MESSAGES No. ONE VODAFONE SPECIAL NUMBER UNLIMITED

Dear sir/madam

I have mailed on 10th jun that pls do need full on orgent basis for port out my number but still pending and when i called on [protected] your exucutive said your port has rejected.. I want to know that why rejected my number for port out, i have allready intimeted to you that at my place no network coverage thats way i dicided to port out to other network and i have requested for port on 4th jun with unique code is vm283568 and rply from your hand it will be done within 7 days but after 7th days as on today i get very bad response... Can you tell me why you are not porting my number???

Once i request to vodafone again and again that plase port out my number on urgent basis...

Regards
Shad anwer
Port unique code vm283568
Mobile number [protected]

I have a Vodafone Corporate connection, and have a 2 GB data plan for Rs 99 active. Three days back i got a mail saying that my outstanding amount has crossed the credit limit and my call services have been barred! I checked my bill online and found that I had been charged incorrectly for the Data plan. They had charged the data plan twice and then on top of it they charged for VF Mobile connect, an amount of 450 due to which my outstanding amount had crossed the credit limit! I called the customer service and explained this 3 times but they didn't do anything. I sent a mail but got no reply in 2 days! Then i went to Vodafone store and showed them the bill they said they will restore the service in 30 mins, but nothing as such happened!! This is my official number and I am stuck with NO HELP from Vodafone!

I am very disappointed with the deterioration of Vodafone service quality!

Name: Zaheer
Number:[protected]

Honorable Sir, Greetings...!!!!!

To Safeguard myself from any further issues,illegal activities or claims from Vodafone,i am attaching a copy of request sent to Vodafone authorities on 11/06/2013,here as follows......


Dear Sir,

This being a very serious matter,i would like to bring this information to help you in improving your services and conduct of your staff.
I,Surya Prathap Singh had registered for a new postpaid connection by selecting my choice no-[protected] at one of your authorized agency in shivaji nagar area of Bangalore.
The person Mr.Basha,Ph-[protected] who collected my documents(DL proof & Passport Photo)
filled the form & gave me counterfoil bearing no-CKAA 168529 Dated-5/6/2013.
After 2 days on 7/6/2013 i received call from Mr.Basha stating that the no i have selected
is not available and requested me to select some other nos,on this i asked him to cancel my
Application for new connection and return back my documents.On this he asked me to contact Mr. Hemanth (TL) ph-[protected] for requesting him to cancel my application.

I immediately contacted Mr.Hemanth & requested him to cancel my application if the nos [protected] have selected is not available,on this Mr.hemanth apologized & requested me to select other nos and he sent me a text msg bearing few nos- [protected], [protected],& [protected] asked me to select one of those.due to his repeated requests i was bound to select one of those nos Bearing-[protected] and requested him not to disappoint again.
After all the verifications (residential & Telephonic) were carried on by vodafone customer care staff, On 10/06/2013 i received a text msg from customer care asking me to "call 117 for televerification for your new vodafone number [protected] (Which i never selected).
After this i tried calling Mr. Basha repeatedly his nos responded switched off and repeatedly called Mr.Hemant but he never answered my call.Hence,after going through such a bad EXPERIENCE at just beginning of a new postpaid connection,i decided to bring this matter to you to avoid any further problems.
Dear Sir,I Humbly request you to cancel my application for the new postpaid connection i had applied and kindly return back my Above said documents along with my photo to avoid any unavoidable circumstances in future.
I Hope you will consider this matter as serious issue and do the needful as earliest possible.
And even would like to declare that I should not be held responsible from Vodafone for claiming any bills
or indulging in any illegal activity in case of my verified connection is passed over to some other person or sources.

Kindly cancel my application immediately and return back my documents to avoid any further legal actions from my side.

Thanks & Regards.

Surya Prathap Singh
Mobile: [protected]
Bangalore

i have made a recharge of rs. 350 in vodofone tamilnadu (other than chennai)circle for the no. [protected] on 10.6.2013 around 8.30pm via this site. The bank account was debit but the recharges is not done
kindly do the needful to recharge or refund the amount immediatly

I have been given itemized bill. the total SMS shown are local -341 and national- 21 (page9). but its charged for 494(local) and 24(national) (page3).
on making a call and talking about the same on 111. the person said the extra messages are ones which exceeded one message. however i verified from the entries with time given and found that each message which exceeded a single message is written in multiple entries! proof- these entries with difference of fraction of seconds are the ones with multiple messages in one go and are counted separately!
02/06/13-22:32:49 0:00 0.6
02/06/13-22:32:51 0:00 0.6
02/06/13-22:35:32 0:00 0.6
02/06/13-22:35:34 0:00 0.6

on telling him this, he went back and came up with another explanation.
so first proof - that the reason being given was wrong and on counter arguing it was immediately changed!
after that almost for half and hour i tried to explain and he kept repeating and then when i asked please transfer to senior, i was put on hold and after 15-20 minutes the same guy came in, repeating same things. again i explained him, again he put me on hold for senior and finally disconnected.

i have been vodafone customer for past 5 years now. had converted from post to pre for some personal reason and am now back to post last month as they were offering some good offers. however for every other thing i am being required to either call, remind them or mail.
and now this billing.

its too much of harassment. its a clear case of misappropriation and proof enough with them also changing their explanation.

correct it asap. I will only be paying 50% of bill now.

and you will have to compensate for pain and agony that you are giving. I will not be paying you any service tax.

my name- saumya gaur
no- [protected]