Vodafone India Complaints & Reviews

Vodafone — Dissatisfactory Services Provided

I am using 2 nos. of Vodafone from last 2 years and every month i got some problem like charges for Caller Tune which i had never requested, charges for bill wise details which i have not requested. From last 8 months i am facing a big problem for the payment. As per Vodafone, There is a credit limit they are giving if any particular month we cannot pay bill then they will continue their services. But against this Vodafone given a contract to some collection agency and their people come to my home everyday to take a payment and forcing to make the payment. They are using a bad language and stand at home till the time i will not pay the bill even if the due amt is Rs 100 then also the people come to my place & ask for the payment. I have never receive a call from collection agency regarding that they are sending their officer to my home.
For Transfer from one name to other name there are so many formalities which i have face so ultimately i have deactivate both the numbers. For deactivation, i have paid all my past dues and submitted a request to vodafone branch on 28/03/09 and as per their rules, i will receive a confimation call within 3 working days for deactivation. i got a call from vodafone on 31/3/09 and i told them that i want to deactivate both the numbers but the officer told me that i have to pay 3 days rent more ie. (28/03/09 to 31/03/09). I dont no what kind of services providing to the customer.

documents — Dissatisfied with service

Hi,
I have not received my documents which was send to me from my BANK on friday which was

supposed to reach within 4 days .

Please check with Bill number C10871227 and C10869837.

When i checked in the tracker of first flight online it was showing that they have send the documents

back to my bank saying there is no such person available.

I was waiting for that document eagerly.How they can send the documents back without contacting me

over the telephone whether i am available or not.

Is this the type of service they give to customers .


Not expected

Regards,
Ajmal Ahmed

Vodafone — Blackberry Services

Dear Sir,

I received a call from a vodafone executive stating to use blackberry services in my E61i model from nokia which is black berry compatiable.

In our discussion he said i am required to send a SMS to 111 a toll free no. He didnt told me what that sms was for. and then my billing for the black berry services started.

When i came to know what that sms was for i talked to customer care with in half an hour, tey provided me the no of black berry services of vodafone. I again talked to them they said once the activation is on they cannot stop activation withour charging the amount to the account.

i talked to the person whom i spoked for the services he said send me a mail and he will reverse the amount and deactivate the same service.

Nothing happened.

Attached the copy of the mail send to them.

Regards
Vikash Mohata
[protected]

Vodafone — Dissatisfied with service

Dear Sir / Maam,

Subject : HIGHLY DISSATISIED WITH VODAFONE SERVICE.

I am the owner of mobile no. [protected] which is valid till 2022, and this mail is to bring to your notice the problem faced by me in last few days and needs the reason for it ASAP.
Recently I went to get my phone recharged from your customer care centre, civil lines Bareilly, where Ms Deepti explained me the benefits of post paid plan and I agree to convert my number to the same, also deposit Rs 250 as security and other necessary documents required . she said that the phone will get started in 24 hrs though I was in hurry since I can’t close this number as I get my tender alerts on it but understanding the formalities required I made myself comfortable with the situation, by the time a person for verification came who told me some other scheme on which I don’t agree to and asked him not to convert my plan and let it remain the same as earlier, He asked me to write on the form and I did the same . But all of sudden on Aug 1 ’09 my number gets ward (closed ) and till date I have being going to customer care centre Civil Lines Bareilly where repeatedly I am coordinating with Mr . Manu & Ms. Deepti but each time they say that we will get it started soon but nothing is being done to fix the problem, at last they said that they have crores of number to look after and can’t deliver the time for on one number, and asked me to take services of some other company, also denied to return the security or to start number. I have also seen their attitude towards other customer bad as well .

I even talked at Vodafone helpline on Aug 17 ’09 at 9:50 and told the entire issue, and asked for a complain number, but Mr. Amrish ( named told by him) told that he can only give the enquiry number that is [protected], for other information needs to call at customer care, I have called number of times from my other number [protected], u can get the detalils also from our system .
Many of my important tender alerts are missed coz of this.

Now pls let me know after spending so much of time, efforts and money, may I get the reason for this delay and how can u replenish the same.

Mr . Purshottam Singh
Bareilly

Vodafone — Blackberry service

Dear sir ,
I am working as blackberry support in vodafone in trivandrum ,I have a customer with E75 hanset ,any possiblity to activate blackberry service on E75 hanset, if it possible please revert me with solution


Yours faithfully
Rupesh R
Trivandrum

Vodafone — charging for cancelled services

HI,

I have been using Vodafone for the last 2 years and using Mobile connect for a monthly rental of 499. Last month I cancelled it using their IVR on the 19th Nov. But I am being charged for it again this month. I tried to get info from Customer care but the guy named Rohit (Not sure if its his real name) is so rude and could barely converse in English and finishes his sentences with "Thats it" LOL...Customer Care sucks!!
I am very not satisfied with Vodafone this time! How do I get this thing sorted out?

btw, [protected] is my number.
Regards,
Johnson

Hi Johnson,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Vodafone mobile connect has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

what a joke !!

I had registered a complaint 4 days ago asking vodafone why i'm not getting any edge in my phone and my blackberry service is not working. They gave me this complaint no. [protected] saying it will be solved in 2 days. again after days i called asking about my complaint they said this time it will be solved in 24 hours. It has been 4 dasy now and my blackberry service is not working on my phone and i dont have any response from vodafone team.

Vodafone — Dissatisfaction of Service

Hi,

Greetings !!!

Mobile/SIM/Datacard No : [protected]

I would like to lodge a complaint against the Vodaphone executive (Mr.Rajesh) and the postpaid TL (Mr.Rajkumar) for breaking the trust between Vodaphone and the Client.

I was told that 3G tower available in my home location and also in another mobile location where I used to stay on weekends. But unfortunately, none of the location is having 3G network and finally came to know that the device which they provided supports 3G network upto 3.6Mbps.

I was ready to pay the money whatever might be to get a good speed (in Mbps) and believed their words; got a (postpaid) mobile broadband with unlimited (599) plan.

Later came to know, the available network is of only 2G (Vodaphone EDGE) and they haven’t given me the receipt of the USB stick which they promised they will bring the next day as they forgot on that day.

Trusted the vodaphone representatives and since 8th Nov 2011, I was calling them but they are not at all picking my call. If I try to call them on another line, they pick the call and disconnecting. I visited twice to the vodaphone office, he is not ready to give back my receipt even over mail and providing excuses.

Improper resources to the Vodaphone management. I never faced this type of service anywhere and that too from a multinational company/service provider.

Even I have cleared the executives that I already holding both TATA and RELIANCE usb stick which is bit slow compared to vodaphone. The Day-1 when I purchased this device, I told my manager everything looks good and I can support for that day from my home; but I got screwed and got 2 days LOP for poor network.


I don’t mind, if you take action against them or not, but I need the receipt of the Mobile broadband device which I have purchased for Rs.1600/- and the best available network in my area.


Acknowledge at the earliest and thanks in advance for addressing the issue.

Note :

For the network issue, I already lodged a complaint with Vodaphone with unique reference number[protected].


Thanks & Regards,
Senthil Kumar
+[protected] /[protected]

Vodafone — Cancelling the Blackberry services

Sir/ Madm

I am the user of the mobile No. [protected] it is in the name of my company

BSPS Associates and i have been using the services from almost one year

i request yourself to cancel the blackberry services on my mobile


Thanking you

Sudheer K

For B S P S Associates

Refund of my money***

No it hasn't.. Got a call from Vodafone retainment saying this charge cannot b reversed as it was due to autorenewal. My question is i[censored] changed your policy this March 2013 then why are the customers not being informed. Inspite of constant try to cancel the service I was charged. And your proud managers say they have no authority to do anything in this matter. Looks like either the staff is undertrained or Vodafone is not bothered ant their customers anymore. Being at the goodwill that they are.

Requuesting a refund of my money that has been unduely charged and no action taken when complaint.

Got a call from Vodafone stating the deduction was autotenewal and refund is not possible. Which means if my plan @399 gets over then I will b charged per day data pack, if I still don't activate it then whatever recharge I do Vodafone will juz deduct the available balance in innovative ways. Is this any type of loot that a person needs to lake the plan or will be forced to do so. My trues to cancel the plans has been vain ...
Is there anybody listening...
M do upset with such calls by Vodafone, seems u guys don't value ur customers anymore... No solution is not what I expect from Vodafone.

HIIIIIIIIII vodafone... this is from karnataka(chickmagalore) ([protected])... since from yestarday my call rates have been increased suddenly...pls i'm facing a big problem... pls check it once and make it as before..plspls

Vodafone — FOR SEC RATE

I HAVE A VODAFONE E-TOP UP SIM.BUT WHEN I CONTACT CUSTOMER CARE TO CONVERT MY PULSE RATE MIN TO SEC.THE CUSTOMER EXECUTIVE SAY ME IT IS NOT APPLICABLE FOR THIS SIM CARD.BUT THE TRAI RULE IS EVERY TELECOM COMPANY BOUND TO CONVERT TO SEC PULSE.SO HOW I DID NOT GET IT.

Vodafone — regarding Call rate recharge

Dear All
I Have complaints against Vodafone Ragarding a call rates rechange which is done through Kamboj telicom muzaffarabad Distt- Saharapur
uttar pradesh .
I have Vodafone mob no [protected] getting recharge on 12 jan 2012 with Rs 36 but its not working now. validity of this is one month.
and i m not getting any response from Vodafone and not from Kamboj Telicom.
Please Provide me Help.

Vodafone — call rates

With out any notification from the provider to the customer call rates have been revised.now i feel very bad due this call rates please do the needful.
Mobile no:[protected]

Charge unknown — Unknown Charges

I am using internet connection through prepaid airtel connection since long when Rs.90/- p.m. fixed . It changes to Rs.250/- p.m. fixed + other charges but during the period 17/6/07 to 19/07/07 my balance was deducted for Rs.1490/- ( a few call was made by me but max it will cost Rs.200/-). Again while checking 2day i.e. on 24.08.07 I found there is a deduction of Rs.350/- . Is the fixed charge for internet withdrawn, if then please inform me , I want to withdraw the connection. Now I am having a balance of Rs.1467/- valid upto May 2008. Please help. While dialing 123 , no customer care contact heared, is it withdrawn.
I am from Dhanbad.

Vodafone — call hold

the company is not able to assist me in activating call hold service, when i use other sim cards like airtel, aircell, reliance i am able to put my calls on hold but not able to do it for vodafone...
very frustating as i am not able to take call waiting calls, please help me with a resolution from vodafone

Vodafone — Unauthorised voicemail charges

LOTING LOTING LOTING THE PUBLIC BY VODAPHONE STAFF
Hello I am using Vodaphone Prepaid Mobile NO [protected]
- Today i.e.29-Apr-2010 at 11.39 A.M. I have received message from the company as under" the Validity of VOICE CHAT Service has been extended by the company by 3 days and Rs 3.00 has been charged as a Rent."No request has been made by me. I have never used this service single time
This Un justified I am suffering from last one month and even made several complaints at this forum but all in vain. Today Confirmation code giveen by the Indian Consumer Complaint forum is f 1767/faoe9
If I do not hear anything for this complaint and my payments are recevied I will assume that Vodaphone person has got complete hold on this department and all the complaints are not forwarded or taken care by them.
My E-Mail I.D is nand_kishore [protected]@yahoo.co.in
Mobile No [protected].
(NAND KISHORE ARORA)

Vodafone — excessive charges

I m using vodafone no. since last 10 years.. Currently i had activated rs 99 scheme for 1000 sms per month.. this is activated automatically every month on 27th of the month.. but in nov-09 they suddenly deactivated the scheme without any information... i had no idea regarding it.. n bill came to rs. 1200

I lodge complain in customer care about d same but didnt get any response. i also personally went to customer care for inquiry they told me that every thing will be done.. but they didnt do so. then stop using that no.

now i got notice from vodafone. what will i do?
i m ready to pay normal bill which i used without any charges..
suggest me.

Unknown — unknown charges

I just recieved my American Express Bill and find I have been charged by Amazon for the amount of $18.35 twice. I do not recall haveing orderd any thing . Please advise me as to what the items are. Thank you for consideration in this matter.

Unknown — Charge not recognized

Our MC Account reflects a charge of $27.75 on 12/17/11 which we do not recognize Reference number is: 5543286AZ00VES3M4M. Can you identify what this charge is for?

Vodafone — charging excessive unknown charges in bills

hello,
i m Gaurav from Delhi here for complaining my Vodafone postpade connection about charging unauthorized charges OF Vodafone mobile connect or Vodafone live connect .I didn't know even how to connect or use these browsers.please help me i[censored] can about this it will never be happen again otherwise i have to switch towards airtel or some other companies providing better facilities .& last very disappointed customer care service with whom i talk previous day making me hold for long time & after waiting 5 min{ chargible call} i cut the call.

Its done, however, you already have a complaint registered via Ticket #. Not sure, how far would you track it as your Escalation department clearly stated they can't help me and can only reverse charges fo June'13.
Praveen said that i should have made a complain earlier to get it resolved, which looks like it was my fault that Vodafone has been charging me excessively against Voicemail for no reason and the customer should get all the heat.
I promise you one thing, i am determined to fight and sue you for all the pain that you are giving me if i don't find a resolution soon.
Even all your Nodel / Appelite depart is SILENT on my emails. Seems you tend to disregard all complains when it is your fault.

Also - Please define your defition of EARLIEST as this is a scary term used by your folks when putting customers on hold for hours and not returning or simple disconnecting their calls.

When ever you would want to call, pelase make a note that it should be after 3 pm in the afternoon.

Hey Vodafone,
It has been more then 3 days now and i didnt get to hear from anyone from Vodafone.
Moreover, to add further, i can't even get to speak to your customer service regarding my complaint. Have you blocked my options to speak to anyone?
if this is how it is, then i will make sure i will put you in an uncomfortable situation too my lodging a complaint against you legally.

Vodafone — 3G Service

Vodafone 3G Device No: [protected] Docket No:[protected]


The above mentioned device [Sharing Dock R 101 with USB stick K-3770] was purchased from Vodafone Store, Park Street on 29 Jun 2012 to enjoy a ‘3G experience’. I was clearly informed that I should be able to get 6 Mbps at my residence in central Kolkata. After several complaints a speed test by Vodafone network staff on 12 Jul gave a speed of 1.8 to 2.5 Mbps [Copy of test report is with me]. This is more or less the same speed I get on my humble BSNL broadband.

So far Vodafone (a) has claimed the above speed comes under ‘good coverage’ and therefore declined to accept the device back and return my money (b) has raised a bill of Rs 702.25 for period 7 Jul to 17 Jul when the usage was a nominal 0.23 GB and Vodafone had not yet established the 3 G experience as their device was being tested.

Perhaps my experience will serve as a lesson to others that the ‘3G experience’ promised by Vodafone is a farce and yet our regulatory authority permits telecom companies to function without any test of the quality of services offered to consumers.

This evening I had received a call from Vodafone and the discussed charges were reversed. Although it was acted very quick however it should have reached this forum to have acted upon. I would like to thank this forum for this initiative and helping customers like me to deal with such issues.

postpaid plan — change the plan

dear sir,

I am working in MSEDCL as a engineer in kolhapur & i have your postpaid card no.[protected] in MSEDCL Plan but all no.s in group is starting with series 996067 so i want to change exicting no.so pls chang my card no as early as possible. if any quri then pls give me a call.


regarding
sandeep kashid

Vodafone — changing

i want to switch to airtel postpaid from my current vodafone post paid is it possible with the same number plz

sir i used vodafone([protected]) last four years. in this period i m sufring many types of problem like i m thif. i m cheater. i dont know .y
problem starting is
1. july 2008 i was gone to out of india i ll be clear all the credits and i tlk to vodafone care i m gong to out of india my vodafone number is closed ([protected]) . but still my vodafone number([protected]) is not disconnected.
in between vodafonecare is dilver fo billing address.
when i was come to india in nov 2008 i dont accepted any bill becoz i live the office .
oneday my birth place bihar is came to call from my home (nativ place ) from Adivocate.and told my gardien where is mr afzal ahmed . coz mr afzal ahmad go to police station otherwise its issue non belivable wairnte is issue .only due for he is not pay the bill.
after that i ll pay the bill RS 3200 and still my vodafone is countine active
many times i cal the vodafone care and say plase change my billing address but its not taken any action last 8 month i can not recived any bill coz i ll change my office
i given new billing address plz u considder it. then i ll pay the bill of vodafone number ([protected])
properilly
my old adress is Afzal ahmad
Logotech (india) pvt ltd
403, F.I.E, patparganj
new delhi 110092
plz send me vodafone bill for ([protected]) new address.its also my residence adress
when i will recived the phycal bill then i will pay the bill of vodafone number([protected])
my new adress is its also my residence adrress
Afzal Ahmad
house number E-77A 2 nd floor
street number 4
hari kothi
abul fazal enclive
jamia nagar okhla
new delhi 110025

Vodafone — change plan

sir i want to change plan.
my plan is "posipaid" and i want convert it in "prepaid".

Vodafone — Vodafone changes to Vodafone

Befitting to its quality of service, Vodafone should henceforth be called VOIDFONE. This will be acceted by all its customers, I am sure.

It is VOIDFONE no doubt!!

Vodafone — Change in Plan

Hello,
I have my Vodafone Pstpaid connection to be changed to prepaid service. But now the service provider is denying to change the service, I was informed ealier that I have the option to change. Requesy to kindly do the needful. I am totally harassed by these people and mentally disturbed.

Thanks
Prasanna
[protected]

postpaid — Change of Plan

Resp. Sir,
I am Mr. Shailesh Saraf I am using postpaid of your company from last 5 years & i m in ur GOLDEN CUSTOMER LIST but itis very unfortunate to inform u that you have change my existoing Plan i.e.. TALK MORE 150 without my permission currently i m using the plan KIRANA 149 PLAN in which i have to pay 30p for Airtel which was earlier 10p, it is from effect from last 3 month.
So i m requesting u kindly change my paln to TALK MORTE 150 ASAP & PLEASE LET ME KNOW THE STATUS, if it is not happen i will terminate my service from you.

THANKS & REGARDS
Shailesh Saraf

Vodafone is Big Cheater company-The Employee of this co. committed false benefit to new Vodafone postpaid subscriber.Don't believe on their LOLLY POP. & never get postpaid plan from Vodafone.

Vodafone — need your help urgently

[protected]
[protected]


pls send me name and address detail of the above numbers.it's urgent because i have got some stupid calls.pls help me.



thanks and regards
minu

Vodafone — its urgent

i would like to have the details of this no [protected], please its very urgent i have to make complaint against this no.i will be very thankful.

Dear All,
Myself Kushal from Guwahati, Assam. I am working in Standard Chartered Bank as a Associate Sales Manager. I have got transferred from Guwahati to Chandigarh in the month of October, 2008. After reached Chandigarh I have taken one mobile connection from vodafone bearing contact no: [protected]. From the time of taken the connection I faced lots of problem like in call charges, service etc.etc. I have enrolled my name in the DND list for this no, though I got calls from the Vodafone. In the month of Feb09, someone called from Mohali (Punjab) service centre of Vodafone and the respected person asked me to pay all the dues, but not in a polite manner and with a rough behaviour. On that time I told that person repeatedly to send me a letter in my email id, mentioning about the dues. I also mentioned on that time that, "I want to surrender this connection, so send an executive to my officw to collect the sim card and to do all the formalities". But there was no response from the side of Vodafone. In this concerned, I have contacted vodafone customer care also at [protected].
In the month of March09, I have got tranferred to Guwahati again. From that time again some executives calling me repeatedly in my Guwahati no from Vodafone (One customer care no from where i usually get call is: [protected]) and tell me to pay the dues. When I tell them that I just not only want to clear the dues but also want to surrender the connection, they gives me only one answer, "atfirst clear your dues".
Now my question is, when I enrolled my name in the DND list, how the executives from Vodafone can call me? I have given my email id at the time of taking the connection. But not even a single communication they have made thruogh email. Why the executives of Vodafone only interested to take the dues! They have never given me any help to surrender my connection.
Please help me out in the above mentioned matter.

Thaniking You
Kushal Krishna Dev Nath
Associate Sales Manager
Standard Chartered Bank
Ambari, Guwahati,
Assam
Pin: 781001
Ph. No: [protected]

i want to know the delete calls of no. [protected]. i will be very thankful

Dear Sir,

I want to get details of "[protected]". this no. for last 7 days.
Please send your reply on my mail id: [protected]@yahoo.co.in
I[censored] provide this we are heartily thankful to you.

thanks & regards,
Darshan

Vodafone — urgent!

Hi,

I got a Recharge of Rs 129 for BBM on 29 Feb
In return to that I got no balance Transfer and No BBM Service.

I've 50 Calls to the Customer Care People..

They Misguided me saying 24 hrs 48 hrs 2 hrs..they even got Rude...

Now they say We cant do anything..
I don't care about Rs 129, I can get another Recharge But they say Your BBM is in a Suspended state..
Will not be activated...

I m infuriating..

Please Help!

It has been 4 days and still my bill has not been corrected and my services are still blocked! I tried calling the customer care service and the executive just stalls me for some time then say's "I will put you on call with my supervisor" and just puts me on hold... I kept on waiting for 10 minutes but no response!
This is how the people at Vodafone Customer care treat their customers, this is the real image of Vodafone.

I have the whole conversation recorded for proof, you can hear it at this link:

http://vocaroo.com/i/s0wpCWBXjb4e

Vodafone — wrong suggestion by agent

when contact with the customer care executive wrong information regarding the plan (Rs.51 recharge)
they did not inform us regarding the changes made in the plan properly.
about the terms & condition .
but when complained they did not gave any proper response and just ignored.
and told us will send u the message within 24 hours but no answer yet .
so pls try to give the refund us and cancel the scheme.(agents name is Harsh).in mumbai and superior name is Kapil. so pls do the needful.

Vodafone — Asking to illegal Bill

Hi All,

Same thing is happen to me, I got call from Mr. Vikas Bansal Phone:+91-[protected] he told me that Advocate Mr.Tarun Kumar Phone(+[protected] sitting in chamber no:372 Patiyala Cort Delhi has filed a case against you. and you have to appear tomorrow morning 9:00 AM in Delhi.

When I asked to Mr Tarun Kumar, He told against you Phone +91-[protected] which was disconnected in 2009 there is a bill of Rs 1359.00 and you have to pay right now other wise come to Delhi for hearing tomorrow.

It is illegal my phone was theft I asked customer care to close the connection and I paid all the bills, after one year asking again to pay it.

Vodafone — illegal calls

Sir ,
We have received some calls from the number ( [protected] ) .. We want to know the address of this number...
our Next step will be F.I.R

Bhagat Kamal,
Ajmer

Vodafone — Verification documents are not returned

Dear sir ,

I had applied for Vodaphone number and submitted my verificaiton documents(signed) to an agent of Vodaphone (name Ashok :[protected]) a month back (month of Aug 2011). Few days later , when i asked him to cancel my application and return my documents , he promised me that he'll be returning them in few days But even after waiting for 15 days and more, i didnt get my documents resulting i again called him. He again assured me but even after waiting for another a week , i didnt get my documents . Now he is not picking up my call and when i tried to contact his manager (name Mayur : [protected] ) , he also made fake promises to return my documents. and now the manager is also not picking my call . I am stuck in a bad position since i am afraid my documents can be misused .

Kindly look into this matter.
Looking forward for some help .

Thanks
Akash
Aundh , Pune

hello,

as mentioned.
I was given a 9 page bill. with which started this concern. the first step as suggested by vodafone was done- calling 111. information given there was misleading, improper and a waste of time efforts, energy and unnecessary harassment.
then raising this complaint.
then you call
then you justify by giving me a new bill - 11 page one.

let me know how do you plan to compensate for harassment and mental agony.

I would like to claim 20% of bill amount as harassment claim. kindly deduct the same and send me the amount to be paid

the last date of payment in bill is 24th June.
Since this is not yet resolved, kindly proceed accordingly. I WILL NOT BE LIABLE FOR ANY LATE FEE.
let me know the amount post compensation deduction asap.

last date has come. there is no update?
please note- i received one call, number seemed one from which Vodafone people had contacted before. however, there was voice problem and call was disconnected withing seconds. post this there was no call again.
neither is there any communication through mail.
please note 24th is the last date for payment.

nope you have not resolved.
the incorrect and misguiding information at earlier stages. calls for compensation.
20%

adjust it asap. let me know once done.

i was given a 9 page bill as the regular one without any details. proof is there in my mail.
who is responsible for that.
if your company follows morals and ethics - this should be compensated.

Vodafone — problem in charging

the screen shows 'Limited sevices'

without my permission a power pack of Rs 69.00 has been activated. Thus a amount of Rs. 69.00 was duducted from my balance. Please deactivate the same and return the amount to my prepaid balance and don't do anything without my consent from now on. PHONE NO.. : [protected]

Vodafone — regarding charging of phone

I have recharged of Rs. 100/ on dated 20.2.2010 at 8.45am for phone No. [protected]. But it would not reached in my account till today. i.e.22.2.10

Dear Mr. Yadav,

We were unable to contact you on your Vodafone number. However we would be glad to confirm to you that the recharge amount has already been credited to your account. For details please e-mail us at vodafonecare.[protected]@vodafone.com & we’d be happy to help.

Regards,
Vodafone Customer Care, Haryana

Vodafone — BLACKBERRY CHARGES LEVIED WRONGLY

I am very upset with vodafone company and the way its working.
it is such supraising a international company like roadside company without
any responsiblity and commitment

i am old customer since 2006 my mobile no is[protected] name Manish Shah.

In the month of april i had puchased a blackberry hand set and then i visited vodafone
churchgate store to activate my blackberry services i met mr joseph and he explained
me all plan and suggested go for a yearly plan which his 6999.00 one time payment
and enjoy 1by credit card 2 month unlimited the same moment i agreed and made a payment
of 6999.00 on 12th april.


I was suprised to see in monthly bills i have been charges 1099 .00 for blackberry services
and for which i have allready paid to the vodafone churchhgate

may 1099.00
june
july
august
september

[protected]
67581*5

i spoke to vodafone help line reg bill for month of august the wrongly blackberry charges 1099 levied
it was told from them to deduct and the 1099.00 amount and make balance payment i did the same
but after that i was getting end no of phone calls and sms that why i have made part payment
and again i told the whole strory but no one was comming for the help they where just interested in thier payments and
pressuring me for payments noone wants to understand the problem and wring charges which are levied to me

After few days my out going calls were carrying a voice recoreded talk that " kindly make the payment " and helpline people just were not polite enough to understand the problem
i was facing they just told to make payments then we will see

I was told by help line people the tape of "kindly do not make the payment" will deactivated in 2 hours but it never happenned then same day i went to santacruz vodafone store
i met diya and ansari i told all the things then they confirmed you do not need to make payments and in next 15 minutes the tape will be deactivited but it never happened
and they told we cannot do anything please go to vodafone churchgate where there is mistake by the executtive athe plan is not activated by mistakenly yet

Inspite the tape did not stop then i again called help line they told a diffrerent story saying the tape will not stop unless payments
there is lot of miscommuntion what the vodafone store people say and the help line

i do not to whom we should talk and trust and the lady on help line from lower parel store was very very rude in talking
there is error by your person from churchgate why we have to suffer for mistake done by your store people


I in my life not harrased mentally by vodafone before i used to have full trust in vodafone
I atleast 15 conections of vodafone all bills are monthly 3000 and above

my few numbers
[protected]
[protected]
[protected]
[protected]
[protected]


i no more trust vodafone now
i need a reversal of 6999.00 on immediate basis
i need reversal of 100 late payment fees also charges in last bills

Vodafone — Charged amount without any information

My Mobile number is [protected].
I am a NRI resident in US and i just got this mobile phone today.
I was getting all the junk SMS on my phone and called support to stop that and the lady asked me to Deactivate Flash.
i was looking at other options and i clicked on something called missed call Info. It did not give me any option ( neither activate or deactivate)
It simply deducted Rs30 from my balance. i called the customer care telling them the same they told me that this service can be removed but the Rs30 is not refundable.
Finally he was transferring me to a Supervisot and then i heard the rings for almost 10 times before i heard the dead Tone.
I tried calling the Support again and the person who answered after hearing my situation tried to transfer my call to the supervisor and same thing as above happend
I this time heard that i can call 198 for launching any complaints and i called it
The guy picked it up and said that i need to call 111 and the 198 is only for signal related complaints where as when we call 111 the banner asks us to call 198 for any type of billing complaints.

There is no information anywhere that the amount will be deducted.
Rs .30 may not be a big deal but the way you are operating is wrong. This is indirectly robbing peoples money. if you are doing this for everybody , thats a lot of money.
coming to the service , the above is my experience.
This is the actual email sent to vodafonecare.[protected]@vodafone.com

internet bill — WRONGLY CHARGED IN BILL WITHOUT INFORMATION

IN THE HONOUR OF CONSUMER COURT FORUM
==========================================

Complainant :- Divakar Kharagsingh Jain
105, P.B. Parikh Tower,
Nr. Diwan Ballubhai School,
Kankaria Road, Ahmedabad-380022.

Date :- 18th day of February-2011.

Opponent :- Reliance Communication Ltd.
Dhirubhai Ambani Knowledge City,
Navi Mumbai-400710, India.

Subject :- Wrong Billing in My account No.[protected] worth Rs.3148.28

Dear Sir,

Detail of My Bill Received as per undermentioned :-

Bill Date Bill No. Bill Amount Paid Amount Paid Date
[protected] [protected] [protected] [protected] [protected]
11/11/[protected] 1505.15 384.95 19/11/2010

11/12/[protected] 2258.23 384.95 15/12/2010

This is two bill are wrongly made by Company. I am regular costomer of Reliance Communication. My Net Bill never increase by Rs.384/95 since I have taken net connection.

All the Bill raised by Reliance Communication are false. There is no outstanding according to me. I have paid my all payment regularly. Reliance Communication Company has Charged wrong in my Bill without my information.

Due to wrong billing, I have also complain several time in Company and told to send their representative for explaination for billing Purpose through Mail and Telephone.I do not get proper response from them. That why I have remove all the connection of Internat from Company.

I have to say that All Changes come in any billing, They should inform the client and then Charges should able in Bill.





So please taken necessary action against Reliance communication Ltd and solve my Problem.

I hope for your full co-operation.

Thanking you,

Your’s Faithfully,



(Divakar Kharagsingh Jain)

Vodafone — charging wrongly

Hello Sir, I have bought 2 vodafone post paid connections ([protected] & [protected]) with the 3G internate connection. I was keep on calling them that I was not getting internet properly. Also I have asked them to add the power plus for 0.50 paisa calling plan, but they did not applied. The end of the month they have charge me like any thing. Also the time when I bought the sims they told that I will not be charged rental for 1st 3 months. Now they are telling that there is no offer like that. Please take care this issue against them. Also I have informed them that going to lunch an complaint.


Thanks
Avishek Dash

Vodafone — wrongly charged blackberry plan

i have been using vodafone number [protected] for the past 10 years and had activated blackberry plan for Rs 1100 for unlimited download--recently i came to know from a friend that this plan was pulled out by the company 6 months back and in tht place a new plan for Rs 599(unlimited download) was introduced.Vodafone didnt intimate abt this change of plan and kept charging me Rs 1100 instead of 599 for ove six months.I approached the company but they refused to reverse the charges.I think this practice amounts to misleading the customers and amounts to fraud.
Can anybody help whom should i approach regadring this issue.

snehal — bill details

i receive misscall so many times in a day please from this no. [protected] so i want to get call and sms history of a vodafone prepaid number i.e., [protected], kindly mke it as soon as possible on my email id, [protected]@yahoo.in please help me

Vodafone — Wrong call from 9962847050

HI SIR,

My wife received wrong calls from this num [protected]. pls help me how to stop this calls.

Regards,
GANESH NACHIYAPPAN

No issue is still there. I have written issue to Vodaphone Compaint but no reply.
I am getting continues calls from [protected] for paying money of 1650/-. Representative over phone says "she don't want to discuss on last dispute and she is not interested to know what happen with me. They want just amount to be transfer"
Please tell me i have settle discpute once of 1341/- still i have not receive settlement letter and do you expect me to pay more 1600/-????
Is this way you do bussiness ??
Your representative only come with reply "they are other agencies and they can see dispute settlement but they can not send settlement letter but they want me to pay money". How can Vodaphone be different for me????
For past 3 years i was happy with your service and this time i have to reach out court now.
I request you to please send settlement letter first. Let me know if you want any more details. (contact no # [protected])

Nothing has happened till now, even my number has been barred.
i can be contacted on my new number [protected].

IF YOU ARE NOT GOING TO RESOLVE MY ISSUE THEN PLEASE LET ME KNOW SO THAT I CAN SUE YOU FOR THIS FRAUD.

Vodafone — Vodafone playing fraud with India

Sir, madam
I am running prepaid recharge shop in chennai . Except vodafone all my distributers are given me easy deal sim card. Without easy card how can i service to my customers & how can i recharge. So unable to give new prepaid connection to my customers.

With out easy how can i recharge him so plze arrange easy sim for me other wise i nt sale your products. I am missing so much of customers & new activations. I complient in chennai nodal officer but not take take any steps past 4 months. So i complient to yours
THANK YOU
GANESH
[protected]

Vodafone — No Services

Hi,
This circumstances force me to write this email, and this is not happing with me first time…I think Vodafone have problem with me.

This email regards to my migration for Postpaid to Prepaid plan
Mobile Number: [protected]

I called Vodafone call center for migration detail and procedure after complete information and as per advice by agent I visited Vodafone Store in Kalyani Nager, Pune on 30th May 2009 and submitted my all required documents to agent (Mujjahar & Sarika ) for migration they advised me to pay outstanding amount & migration charges Rs.300/-.
As per information they calculated my all outstanding amount plus they have deducted my first month advance rental from outstanding and told me to pay Rs.293/- outstanding amount and Rs.300/- for migration charges.
As per above calculation I have paid Rs.293/- through my credit card; Receipt No: 0300905R0001021 and also I paid Rs.300/- migration charges in CASH; Receipt No: 3413373 and Dealer Code: PQ4-97; and they give me new SIM card for same number

Both agents told me that (Mujjahar & Sarika ) for migration it will take 4 business days so please don’t make more calls from your mobile because this will be going to OFF and your new SIM will be activated with same number within 4 business days.


Today is 17th June 2009; still my number is not migrated in prepaid.
I did more then 6/8 follow up with call center and they told me to visit Vodafone Store becaue they have not received any migration request.
Again I did 2/3 follow up with Vodafone Store and they every time tells me that this will be done within 24hrs.

After continues follow up with Store they submitted my migration request to Vodafone center on 15th June 2009. (when I paid my all amount and request on 30th May 2009).

When I called Vodafone center today evening then agent advise me to pay my outstanding amount which I already paid on 30th May 2009. and agent not able to understand my problem and he DISCUNNECTED my call. (I think he is not able to solve my problem that’s why he CUT my call…good training)

I have below questions…
1) As per discussion I have paid all outstanding amount and migration charges on 30th May 2009.
Rs.293/- through my credit card; Receipt No: 0300905R0001021
Rs.300/- migration charges in CASH; Receipt No: 3413373 and Dealer Code: PQ4-97
THEN WHY I NEED TO PAY MORE AMOUNT?????

2) As per SLA if migration take 4 business days then my request is still Pending? WHY?

3) WHY Vodafone store submitted my request on 15th June 2009. After 17 days?



I think below details will help you
Vodafone Store, Kalyani Nagar, Pune
Agent Name: Mujjahar and Sarika
Vodafone Store Contact number: [protected] / [protected]

I NEED FINAL Solution on this ISSUE and Compensation is you can?

Vishal Laddhe

Dude same thing happen to also. Lets decide if we can lodge a compliant in Consumer court.My number is : [protected]

1 paisa scheme totally rubbish i don't need this kind of stuff . so m going to change my number . if vodafone give us 25 paisa call on local network than again i would buy vodafone otherwise i will but tata

Vodafone India Ltd. — redirecting my earlier mobile number

Sir,

about 4 years back I purchased Nokia Mobile from Nokia Priority dealer

M.G. Road, secunderabad with sime bearing mobile number [protected]

I used it regularly for 3 years. after that for some reason my daughter took

the mobile from me for some time ( around 6 months time) and she used her

own sim during that period. When I got back mobile phone from my daughter

I insurted my vodafone sim in the mobile it is not functioning . I got the message

that your sime card has been failed. When I enquired the same from vodafone

care service, they informed me that my number has been allotted somebody else.

How can you do this.

hope some steps taken

Vodafone — no response from vodafone

am havin problem wd my sim card .by any means it got blocked.and if am tryin to call vdafone they is no one who can hold my phone and make me out of this trouble..its reallu disgusting/......this is a real on vodafone

Dear sir
i am having connection since 2000
and having VAS pack,
for the past 4 months
missed call alert information facility
is not working properly
i have been complaining periodically
but i have not received any remedy
after complaining
some time it works some time it doesn't
hense i keep on complaining
and you keep on hearing
nothing else will happen
thanking you
yours faithfully,
R.Karthikeyan
[protected]

Vodafone Mobile Services — Services

My cell number is [protected]
Name :Augustine John
First day o[censored]se of service : 14th October 2009.
Today 's date : 12th November 2009.

I would like to bring to your notice that I am absolutely disgruntled with the deplorable services provided by you. I started using the Vodafone Services on 14th October 2009 and till now thats 29 days past and your employees tell me that you people didnt complete the Physical Verification???? How pathetic i feel when after every 3-4 days you conveniently disconnect my services ??? When asked about the reason for the same I was given a reply that the Verification is not yet over. To add to that fact there is also a personalized statement, probably just to lure the customers , "Be rest assured sir you will never face this problem again".... To my peeved humiliation the persuading statement proved wrong and astonishingly in a matter of just 3 days. Yet again when asked the reason for the same was informed that its due to Physical Verification...Do you feel that this is some kind of a joke that you pester your customer this way...What is it that takes you 1 month for a simple verification. To add to the agony your Vodafone care executives feel that what ever they say is right and never try to step on to the shoes of such discontented customers.... Probably for them such socks must be stinking big time...I had made several calls to vodafone care (often from another number) on 26th Oct, 29th Oct, 30th Oct, 5th Nov, 7th Nov but still in vain ...Do your care centre help bridging relations or destroy even the old bridges....(prob whose shoes smell) My ISD services were barred, Outgoing was barred ....I thought you were a professional company to take care of your customers but this seems not to be the case here....You have even barred me from calling Customer care... when asked a reason y the Mr. Rights had to give their own dim-witted answers.. Dejected with such behaviour of your executives i travelled all the way to Vodafone Store on 28th Oct 2009...I was told to submit a letter stating that I have recieved my SIM card by Ms. Archana in Vodafone Store Manpada.. Again I got a reply " Be rest assured Sir you wouldnt have a problem henceforth... I turned a deaf ear to that since i was so confident that the problem would still exist... On 5th of Nov I had to undergo a true shock which was expected as told earlier that my Physical Verification was still not done due to some back end problems that didnt forward stuff which was absolutely not my concern.... Y do i have to suffer just because of your idiotic mistakes...I spoke to Mr. Vijay on 05th Nov 2009 who apparently promised me that my case would be taken care of and such problems wouldnt happen again.... Probably a different way to entice a customer....hats off to your training dept atleast your employees dont get mechanical....on 12th Nov I think i have to start digging my own grave as my outgoings are barred ..... Y ??? because i have exceeded my credit limit of a mere Rs.500/- and why Rs.500/- since my physical verification is not yet done... orelse the credit limit would have been Rs.1500-Rs.2000/-.. He temporarily activated my outgoing however Mr. Vijay admitted that this is just for a day or two...Are you doing me a favour of giving me services.... ???? I would be going to the Consumer Court for such disgraceful acts and for the amount of time that I have wasted behind you people and the amount of emotional trauma tht i had to undergo...

I need an explanation

A dissatisfied Customer,

Augustine John
[protected]

vodafone mobile service providers — deactivate my No.

dear sir,
this is s.selvi
please deactivate my mobile postpaid connection from 05-05-10.
my mobile nos. are [protected] & [protected].
please do the need full. and i will settle the balace amount.

thankyou
s.selvi.

Dear Vodafone Customer Care,

I have registered the complaint on the link given by you. Yet no response.

VODAFONE - GO BACK.

Vodafone — Vodafone - making fool

Dear Sir,

I m using Vodafone services for last 3 years,

Recently my wife had moved to Hyderabad for some work. She had purchased a new connection (No- [protected]).

yesterday I had deposited Rs.150 on her mobile, keeping in mind that she can avail some better schemes,


but, she was told that Rs.150 can’t be used for any other schemes, she have to use the amount only on local no’s.

to my surprise, if I m keeping some amount in my Vodafone account, how had given rights to Vodafone people to decide on my tariff plans.

1. I had not deposited the amount for some local schemes.
2. this amount should be adjusted for the services you people show on PAN India level or mention that ‘ offer is different from state to state.
3. your commercials would specify all this.
4. the rights o[censored]sage of amount should be consumer dependent.


Request you to look for these parameters as I m a educated person, but can’t say for person who had poor education level.

How much money you people had made out of these acts ??????





Regards,

Hii Vel India,

This link is not working..where to put my number please give me a correct link.

Hi

I have taken one Vodafone number [protected]. Top corprate no but i getting wrong bill of nov month java game charges which i m not use ...
.
As i m check my there i have got the wrong charges for download i.e 347 rs
so kindly post the waiver of account so that i will pay my bill

Vodafone — vodafone charging wrong

My number [protected] was being charged for isd msgs to local numb [protected] for rs 5 per sms ..Despite of making lots of complaint to Vodafone I got the reversal through nodal officer vasudha this happened for two months on the same number...I was promised it will not happen again but now I am again charged with the same crap of rs 5 on the same local numb. And this time I am also being charged for something of rs 1000 for downloading by using blackberry internet.This is a total crap I am being cheated by Vodafone .heights they can make there customer suffer mentally...I will now fight for justice because i have the proof that earlier i was given the reversal...Thank you Vodafone your customer is not a fool....my contact numb [protected]Â Â [protected]

vodafone has done this with me also.

Vodafone — wrong charging

Hi, my cell no. [protected] and i am fedup with vodafone customer service. Yesterday i was charged for more than Rs.200 with out any reason and i spoke one of customer service agent on nov 26th and he promished me that amount will be refunded back in 24hrs. Next day as i did not get the refund, i called them thrice and i spoke to 4 different people at customer service including one supervisior and everyone was so rude and unproffesional on the call. They did not give any resolusion for my complaint but everyone hungup on me on every call. Plz do something for my problem. If one can not get the resolusion atleast should get proper customer service.

Punit Singh
Punit.[protected]@hotmail.com

Vodafone — Wrong Amount Charged

Wrong Amount Charged


I am Mohit Chauhan,employe of fourts.
I am using vodafone postpaid number is [protected],but service is very cheap .i have request to vodafone customer care but my problem didn't solve and problem is 5 times wrong amount add in my bill so plz provide the reversal.

1st time bill Novmber :- Rs.20 ( Ver_trigcombo )
2nd time bill Decmber :- Rs.72 ( Ver_trigcombo )
3rd time bill Janurary :- Rs.66 ( Ver_trigcombo )
4th time bill Janurary :- Rs.15 ( Message )
5th time bill April :- Rs.15 ( Star talk )
Total Amount :-Rs.188