Vodafone India Complaints & Reviews

I am facing a netwrok problem since last month. The line gets disconnected abruptly while. I am in conversation with some one. This creates a lots of hassle when you are calling a hospital, bank or on a bussiness discussion. I had raised a complaint with th customer service a month back and after 2 weeks, got. Msg that the issue has been resolved which actally IS NOT RESOLVED till date!!! Initially I was told that might be a problem with my handset which was unacceptable cos two of my family memembers also use vodafone nd they too face the same issue. And then..if this was the handset problem, I should have faced the problem at any location but we face this problem only at our residence at viman nagar. IS ANY ONE LISTENING?????

Hi,

Myself Sudhir Agrahari subscriber of vodafone postpaid connection([protected]) since last 4yrs. On 22nd June 2013, have placed a request to discountinue my services for 2 months, since I m going out of country for official work and would not be using this line. I was asked by the care exec. Mr. Mayuresh Dayma to deposit Rs.100/- as safe custody deposit which I have done that And confirmed the payment Id. as well via mail (MHCC[protected]), then again after few days later on 29th June I received my statement on e-mail with GPRS rentals built which were illegitimate after bringing to there notice Exec. Balaram assured the charges will get reversed and after 30min I got a call from a lady exec which she refused to disclose her name asked me to pay first the Totl amt due inclusive of disputed charges inorder to discontinue the service & claimed that the reversal would reflect in next billing month and assured that in next 24-48hrs services would get suspended. But since then the number is still active and I am getting every alternate day to pay Rs.100/- extra as deposit because amount which I paid on 24th-June has got mis posted towards billed amount and not towards deposit.

So my question is that due to the failure of there system why the customer should be penalised and I have clearly mentioned on my mail that extra rental for the july month will not be paid. Since I m in roaming I dont have much access to net or cellphone. So plaese address my greivance.

Hi,

This is in reference to the Mobile # [protected]. I got a call from vodafone offering to port to vodafone from tata docomo & was offered a very nice plan, where I was told I will get 1 GB internet for first 3 months for free also I can switch to Blackberry plan for just Rs. 399.00 every month & now after 2 months when I was trying to switch to BBm plan they are asking to take a plan of rs. 599 for first 3 months & then switch to Rs. 399 plan which is a misleading information.

After I switched to Vodafone I spoke to some agent in Vodafone who informed me that the billing cycle is 7th of every month & data cycle is 16th of every month so my data will be calculated from 16th of every month. Accordingly I set my data cycle on the phone that is starting from 16th of current month & ending on 15th of next month. To my surprise Vodafone started calculating data from 7th of every month instead of 16th, which is not in line with the cycle I was informed due to which I have been charged almost Rs. 1600/- which is not acceptable. Due to a mistake from Vodafone's end I have been charged Rs. 1600/-.

First the sales person provided incorrect information about the blackberry plan & after porting the customer service representative also gave incorrect info because of which I set a wrong month cycle on my phone & got charged.

I had been using internet services previously with Tata Docomo & had never crossed 1GB mark. Since this is Vodafone's error so requesting Vodafone to reverse these charges. Had it been my mistake I would have happily paid the charges.

I just earn Rs. 20000 a month & Rs. 1600/- is not a small amount for me. I have paid the bill so that my services are not affected.

Requesting the Consumer Complaints authorities to help me get my money back.

Sir,
I,Dr Santimoy Mukherjee wish to bring under your notice that when I sent my mobile handset for repair,I kept the sim card with me.But presently I can not trace it.Probably it is in a very very safe place where I can`t reach. So I went to the local mobile shop.But they have told me about their inability to isssue a new Sim with the same number.([protected]).Now my question is how can I get back my connection sim card with the same number.([protected]
)
Please act quickly.
Thanking you,
Yours faithfully,
Santimoy mukherjee.

Purchased 2 coupons from vodafone on 8 th july 13. worth rs 60 each. I scratched the area properly with a coin. The whole paper got scratched including the secret recharge number. The quality of the paper has become so poor over the years. Its like the paper is specially designed so that the number gets scratched away and the company earns profits.
Very frustrated

I was using vodafone prepaid connection ([protected]) since last 7 years.
In January I came to Sweden for business trip. and here also I was using that number with international roaming.
Suddenly on 04th June the number stopped working. the validity for number was till May 2015
I checked with vodafone and got answer the number is deactivated because of not recharged and not made any call within 3 months. and they did this without any prior intimation.
Then I wrote email to vodafone care and they had considered my case and gave assurance to reactivate the numebr by submitting some documents to nearest Vodafone store(i,e, Sawantwadi) and I agreed to that.
Then my father went to the nearest Vodafone store(Sawantwadi , 60 Kms from my place).
They took my documents and told that number will be activated within 2 days.
I waited for 7-8 days, then I called the vodafone store Sawantwadi to ask why the number has not been activated.
Then they supposed to reply with status.
My Father again personally visited the vodafone store to check the status, That time the executive had told my father that the number activation service is not available at our store, you have to go to another city (Mhapusa in Goa) which is 110 Kms from my place.
My question is then why this store is opened here if it is not for customer.
and why these people are making fool to customer and misguiding?
I don't want to loose this mobile number.
Please help me.

How to find the vodafone simcard number which is rejected? Iam having my sister`s vodafone simcard. she forgotten her number since she does not use it all. when i insert the simcard, this message appears "SIMcard Rejected". How to clear this and findout my simcard number

I have purchased a new mobile samsung grand on Febraury '13 vodafone offered me a 3G plan of 2GB for 2 months free. then they deactivated the plan in 2 months so, far they were perfect. They actually send a message to inform customer that the pack is deactivated in the month of April. But in my case they never sent me any message and activated the 3g plan on tariff (10 KB 10 paise) without information (says in smart phones gprs is automatically activated when we try to use) well as per vodafone smart-phone buyers have made a crime. I paid the bill for the month of April '13 of Rs 2546/- if they would have informed me i would have easily changed to 2g plan of just Rs 199/- unlimited usage, which i am currently using. They also sends messages for every 200 MB usage for 3G plan, but again in my case they never sent me any message if they would have sent me message of how many MB i have used, i would have immediately changed my plan. by which we could have avoid this problem. Now, again i have received the bill of rs 1630/-. Vodafone is not accepting their mistake whatever happens they says its an system error. I have followed-up with vodafone customer service a lot of time but nobody is trying take call on this issue i have never said that i will not pay. I am ready to pay the bill excluding these data usage charges. why pay so much if you are getting internet service in just Rs 199/-.

This is just to make you aware of the ridiculous service i have received from Vodafone on just 2day of activation after MNP .

I had paid 175 Rs for Vodafone E-TOP while MNP and it never reflected in the balance (As informed while paying it would be i got receipt ).
Have called Vodafone care they asked me to go to gallery and i went to gallery waited for 50 minutes for my turn and then i come to know this was the charge for MNP or conversion charge .
175 Rupees for MNP really?
Then come another agent he say i get free data card for for 175 Rs (I never asked for this data card and i don't want and he asked me for id proof ! wow didn't i gave proof for MNP ??

Thank you for the excellent service!! 175 Rs for Vodafone E-TOP .

Never new customer are treated like this was pretty much happy with my last provider ....

An Unhappy Customer.

i have submitted all required docs at vodafone mini store at amberpet, hyderabad. i wanted to port in to vodafone from aircel. i've been said that aircel sim will be deactivated with in 7days, and vodafone new sim will be activated. i have submitted docs on[protected]. but still i.e[protected] aircel sim is not deactivated and vodafone sim shows sim card registration failed. i don't have another vodafone sim to call to customer care that is why i'm registering a complaint.
my number which is to be ported is [protected]

I am using vodafone prepaid and internet. But they deducted around Rs .60 from my callbalannce without any intimation.Usually an sms is sent showing you have consumed 80% of your internet. This message was not sent yesterday.

Again yesterday after my last call balance was .93. Today the balance is .01after making a call of 1 second whichcost only .01 ps.

Dear Sir,

I have converted my prepaid connection to postpaid in the faith of company, as I am very old user ans customer of Vodafone. After getting details of my call I found that on a particular local Vodafone number my calls were high and I was consuming some internet pack on my phone. I decided to get plan for reducing my bill and I visited company showroom at U block, Shakarpur area from where I have converted my number into postpaid. I was told that there is plan of 75 monthly in which i can choose any local Vodafone number and my calls would be free on the same and it would be activated after 4 working hours. I have accepted that plan on 14/6/2013 and got confirmed from call center that it was activated call details for the same are printed in my bill for which they have charged .5 Paise.

I have received another bill few days back which I opened today for making payment. Before going for payment I have gone through my bill and was surprised they have charged for the number against which I have opted monthly plan. I though it may be billing mistake and I called to Customer care of Vodafone at 10:44 today i.e 6/7/2013. I have conversation with Mr. Abhineet Pathak who clearly denied for plan scheme and I was told that till time I do not use my free call of 7500seconds from my number this scheme would not be applicable, which is a very very big fault commitment and was never told by and person of the company. They are charging me double as monthly rental as well as separately for call.

I have seen the bill and come to conclusion as:

1. I have used my free calls as on 6/6/2013 and plan was activated from 14/6/2013.
2. I was never told these type of things earlier from any person of the company.
3. This monthly plan was implemented in my monthly bill but company never gave any benefit.
4. This is a matter of cheating and fraud with their loyal customer.
5. Each and every customers bill should be checked and heavy penalty should be charged on the company.
6. The time which we are using in complaint and taking with their representative should be compensate by the company.
7. All extra charge should be reimbursed as soon as possible with immediate effect.
8. I should be free for changing my service provider and should receive final due bill after rectification so that i can pay it.
9. Company should accept its fault and publish on their website.
10. I have given request for number portability on 6/7/2013 at the last conversation with customer care and my request number is [protected].
11. Apart from postpaid I am using three other prepaid numbers of Vodafone and will go for portability.



I have tried to give as much information as possible from my side, if any how you need some query u are most welcome any time. Only request is to make learn those cheaters company who are having smile on their face and happy to cut pocket.


My number is [protected] on which I am suffering from above problems


Looking forward for your earliest positive response.



Regards
Sumit Kumar
Delhi

i was wrongly charged heavy internet charges inspite of activating an internet plan of 2GB. on complaining i was told that there is no record of such an activation and the system doesnt approve of the same.

upon repeated complaints to the vodafone executives they offered me a 50% discount on settlement, which is cleverly exploiting a customer and charging him Rs. 3300 for no mistake of his. i refused to pay more than my call charges and the data pack charge which was Rs. 125. Infact i even paid Rs. 600 which sufficiently covered both, but that was also of no use.

On registering a complaint on their online feedback portal, i get a couple of calls, and when i ask them to hold on for a minute so that i can get out of my office and speak, the executives have the audacity to cut my calls. This is the level of service that they boast of.

My phone is not working fot the last one week and i have been punished for no mistake of mine. It is to my utter disdain and exhausted attempts at settling this issue, i have to write this.

You were so persisitent upon a written record for activation of the internet plan, I want to ask you one thing, why was i not given any written confirmation of my complaint on your feedback portal. So that you can safely say no complaint was registered as per our records? Pathetic Service and sheer loot of ignorant and meek customers. Shame on you!

Dear Team.

I would like to advise you that i am using Vodaphone sim last 3-4 year but there are lot of problems of Network in our area, if we are sitting on ground floor we can't talk to anyone jsut because of signals connectivity,

I had complained many times at Vodaphone as well as their counter also but still no action has been taken from their end.
we are reqesting you please take the necessary action and do the needful as earliest.

looking forward for your soonest responce.

thanks and best regds
Lokesh Sharma
Mob : [protected] / [protected] / [protected] / [protected]

I requested Vodafone to cancel their post paid 3G data card with number [protected] four times in between 20th April and 30th April, 2013 after clearing off their bill Rs 1186/- on 30th April, 2013. They did not cancel the vodafone data card till now and they sent another bill of Rs 200/- for the month of May, 2013 and Rs 930 for the month of June, 2013. We have not even used the datacard after 17th April, 2013 till date.

Apart from that the Vodafone Begumpet and Kukatpally branch people called me atleast 50 times asking me to convert to prepaid. Got vexed of saying no to them.

And vodafone customer care called me another 50 times to pay the residue amount.

I have put all the email exchanges between me and vodafone customer care below between 20th April and 30th April.
Vodafone is not cancelling my post paid 3G data card with number [protected] for the past 3 months even after clearing the residue amount on 30th April, 2013

Also the numerous phone calls made by vodafone Begumpet and Kukatpally branches and the vodafone customer care is making me log a criminal complaint against them.





Vodafone Essar South Limited
6th Floor, Varun Towers 2, Begumpet
Hyderabad 500016, Andhra Pradesh, India
T + 91 [protected] F +[protected] www.vodafone.in

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Email sent on dated 20th Apr, 2013 and response from vodafone
================================================================================...⇄
Srinivas Reddy Admala <[protected]@gmail.com>
Apr 20

to corporatecare..
Hi Corporate Care,

Please disconnect my vodafone datacard – [protected] at the earliest.

Regards

Srinivas Reddy Admala

corporatecare.[protected]@vodafone.com
Apr 22

to me

Dear Mr. Admala,

Thank you for your e-mail dated 20/04/2013 about disconnection of your Vodafone connection [protected].


You have always been a very important part of the Vodafone family and we regret to part ways with you. It has been a privilege to be associated with you and we will be happy to have you back into the Vodafone family.


We wish to inform that, request regarding disconnection of your above mentioned Vodafone number has been forwarded to the concerned team and they shall get in touch with you till 25/04/2013. Kindly note request number [protected] for your reference.


The unbilled amount for your Vodafone number will be intimated to you through the final invoice which is yet to be generated. In this context, we would also like to convey that, if any residual unbilled amount exists on account of roaming or download usage, another invoice may be sent to you subsequently.

In case you need further help, please do call or e-mail us. We'll do our best to help you.

Happy to Help


Vahid Mulani

Vodafone Corporate Relations


Contact numbers

Vodafone care: 111 or +91-[protected]

Fax number: +[protected]

E-mail: corporatecare.[protected]@vodafone.com

Website: www.vodafone.in

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Email sent on dated 22nd Apr, 2013 and response from vodafone
================================================================================...⇄
Srinivas Reddy Admala <[protected]@gmail.com>
Apr 22

to corporatecare..
Hi,

We will pay the unbilled amount if any.
But we want you to disconnect the vodafone datacard from 20th April, 2013 effectively.
We have not used the datacard from 20th April, 2013.
Let us know immediately if you are disconnecting effectively from 20th April, 2013.


corporatecare.[protected]@vodafone.com
Apr 24

to me

Images are not displayed. Display images below - Always display images from corporatecare.[protected]@vodafone.com


Dear Mr. Admala,

Thank you for your email dated 22-Apr-2013 with regard to your request for the cancellation of Vodafone mobile number [protected].

We wish to confirm that, mentioned Vodafone connection has already been suspended with effect from 24-Apr-13 and will be deactivated within 45 working days from the day of suspension.

You have always been a very important part of the Vodafone family and we regret to part ways with you. It has been a privilege to be associated with you and we will be happy to have you back into the Vodafone family.

The unbilled amount for your Vodafone mobile number will be intimated to you through the final invoice which is yet to be generated. In this context, we would also like to convey that, if any residual unbilled amount exists on account of roaming or download usage, another invoice may be sent to you subsequently.

We hope we have been able to solve your query to your satisfaction.

Should you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Taposh Acharyya

Vodafone Corporate Relations

Vodafone Care: 111 or +91([protected])

For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network)

Fax number:[protected]

E-mail: corporatecare.[protected]@vodafone.com

Website www.vodafone.in
================================================================================...⇄
Email sent on dated 25th Apr, 2013 and response from vodafone
================================================================================...⇄
Srinivas Reddy Admala <[protected]@gmail.com>
Apr 25

to corporatecare..
I am moving abroad. Hence please deactivate immediately.
Also please send me the final bill settlement asap so that I can pay off before I travel.

orporatecare.[protected]@vodafone.com
Apr 27

to me

Images are not displayed. Display images below - Always display images from corporatecare.[protected]@vodafone.com



Dear Mr. Reddy,


Thank you for your e-mail dated 25-Apr-13 about disconnection of your Vodafone connection [protected].

You have always been a very important part of the Vodafone family and we regret to part ways with you. It has been a privilege to be associated with you and we will be happy to have you back into the Vodafone family.

With, regards to your request, we wish to inform that, request regarding disconnection of your above mentioned Vodafone numbers has been forwarded to the concerned team and they shall get in touch with you till 30-Apr-13. Kindly note request number [protected] and for your reference.

The unbilled amount for your Vodafone number will be intimated to you through the final invoice which is yet to be generated. There is 1186.47/- outstanding amount for your connection which is payable by you. In this context, we would also like to convey that, if any residual unbilled amount exists on account of roaming or download usage, another invoice may be sent to you subsequently.

In case you need further help, please do call or e-mail us. We'll do our best to help you.

Happy to Help

Megha Chouksey

Vodafone Corporate Relations
Contact numbers

Vodafone care: 111 or +91-[protected]

Fax number: +[protected]

E-mail: corporatecare.[protected]@vodafone.com

Website: www.vodafone.in





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Email sent on dated 30th Apr, 2013 and response from vodafone
================================================================================...⇄
Srinivas Reddy Admala <[protected]@gmail.com>
Apr 30

to corporatecare..
Hi,
We have paid off the outstanding amount Rs 1186/-. and the receipt No. is APR075C130430_12033044 dated 30th April, 2013
at vodafone store kukatpally, Hyderabad.
Please deActivate our datacard with number [protected] immediately.
Also please do not call us asking us to move to prepaid anymore. There has been 7 calls from vodafone asking us to move to prepaid
which is causing lot of inconvenience to us.


Dear Mr. Reddy,


Thank you for your email dated 30-Apr-2013 about deactivation of your Vodafone connection [protected].


At the outset we regret the inadvertent delay in replying to your e-mail and apologies for the inconvenience caused to you.


With regards to your e-mail, we would like to inform you that your Vodafone connection has already been suspended w.e.f.01-May-2013


After suspension date, within next 45 working days your number will get deactivated.


In case you need further help, please do call or e-mail us. We'll do our best to help you.


Happy to help


Nishant Sharma.


Vodafone Corporate Relations

Vodafone Care: 131 or +91([protected])

For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network)

Fax number:[protected]

E-mail: corporatecare.[protected]@vodafone.com

I have 1GB of 3G data plan activated in my billing period for postpaid number:[protected] and billing cycle is 14th to next 13th of every month and during this billing cycle i have completed my data usage and would want to activate additional package of 3G and placed request 5 hour earlier and its not been processed so far. even i called customer care they say reason is unknown and we will get back to me soon. even it happened last month as well due to which i got Rs.2000 bill and this month also happening same thing. i would like to understand will my request be processed or not?. If my request is not processed and still this month also if I get more billing amount than i ll not be paying for the same.

evenafter making number of requests last month as well my request not processed but still i went and made the payment.

if you feel you have reason which are unknown than for a common ppl like us we have consumer court to put it forward.

I ll not tolerate any more....

Guys pls help me up what do i do now should i port out from this service provider or should i wait for problem to rectify.

Regards
Shrikanth
[protected]

To Whosoever it may Concern,
I have been a vodafone customer from the last 7 years. My number is [protected] from hyderabad, and I'm curently working on a project in rajasthan for a few months. However, on the night of 1st July, my sim stopped working and started to show the message, 'sim card registration failed'. The next day, when someone went to the vodafone customer care in hyderabad, they alleged that 9 sims were issued in my name. they said that they had sent messages regarding this, but i did not recieve any such messages. after a lot of harrowing, they agreed to transfer that number to my father, however its been 2 days and the number has still not been activated. on top of that, the behaviour of your executives was very rude. they refuse to talk and meet when someone goes down over there, and says that the document is in process. Is this the sort of behaviour and service you provide to a loyal customer? I would be very glad if my number is reactivated, please do the needful at the earliest.
Regards,
Anirudh Malani

As per received a call from vodafone store to converted my prepaid no. [protected] in postpaid. I had provided and submitted all documents, photos and Rs. 250/- for Security. In spite of that my all services (like outgoing call, sms) has stopped on dt. 26.06.2013. field officer shows Good verification in negative. dispute of many several mails but they didn't take a necessary action. Now I am facing most problems...I request you please look into the matter.

I am waiting a positive response.

Thanks
Rahul bansal
Gurgaon
[protected]

I am using the corporate plan of Vodafone, which gives free minutes of 120000 sec including Local+STD+Roaming. But they have charged me for the roaming. I have raised the complaint couple of times via customer care, but have not received any response. Even they have deactivated the service 3 times in one week, each time I use to call them and ask for activation.

Facing a lot of problems.

Dear Sir,
My i am Nazish Anwer, i am using Vodafone number [protected] since almost two years and now my number has stopped working it is showing registration failed, without any messages or information how could vodafone stop my service?
I am really sick of this and i have phoned to customer care but they are not helping me my number is very much important without this i am facing lot of losses this is my official and personnel number please help me out as soon as possible.
Thanks and regards
Nazish Anwer