Vodafone India Complaints & Reviews

On 3rd june my balance is Rs.204 ...

At evening i got this message -
"Hello! Vodafone Cricket VF Alerts is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of Rs 30 has been deducted. Your current Balance post service activation is Rs 174.62. To cancel send CAN VACKT to 144."

than i check my balance is Rs.174 only ...

Than i call vodafone customer care and tell this thing they said they deact this service and refund my 30rs in 4 hour ...

I wait and i got this message -
"Your subscription to Vodafone Cricket VF Alerts has been deactivated."

but my Rs.30 is not refunded yet ...
Now when i am trying to call vodafone customer care my call disconnects automatically ...

now tell me what should i do .....

this is 1st time happen with vodafone ....

I have raised multiple complains with Vodafone since they are not catering to my request of cancellation of a post paid connection by the number - [protected]. This was my delhi number. I have shifted from Delhi to Pune and have taken a new vodafone post paid connection for Pune by the number - [protected]. Therefore I requested vodafone to cancel my earlier connection.

I have made multiple calls but my request has never been answered, nor have I been given any status for the same. To top it, one customer care executive said that my request has been closed technically in the system, without even calling me. I have place a request for cancellation of connection via no. [protected] post paying my last bill outstanding for Rs. 1200 approx. I am not going to oay any rental post this, since I have already placed request for cancelling the number which the company is not responding to.

Please take immediate action since I am fed up of following up with their customer care team who keep transferring calls and do not pay heed to the request or complaint

I have taken a new postpaid connection and service called (Vodafone Mobile Connect) has been activated and deactivated on my number multiple times. This was in span of 2-3 days. It was done either from customer agent or from my side (reviving incorrect information) from customer care. Each time I have been charged 199 rs. I made more than 10 calls and almost 15 email by now and I don't have any complaint number from their side. Company is folling me by saying that they have tried reaching me however I dont not miss any call. Why on this earth I will make same service activated again and again and then deactivate that too in a short time. As a customer, Why should I pay for mistake that company has made or if some charges are coming by false information from their customer agent. This is indeed regarding customer rights and need help from your side. At the sametime I am not talking about the harrasment and time that I am putting to resolve all this. I am not asking for compensation or any discount. I just need that I should not be paying for something that has been imposed by me with false commitment or issue from customer agent side.

I have a mobile with service provider as Vodafone no. [protected]

I have a simple voice plan activated on my mobile.

All of a sudden Vodafone has activated a data plan, with no request of any sort from my side. I have written several mails and also got calls from the call centre but they only keep saying that the usage is there so you have to pay.

I wish to inform that 1. I did not make any request for activation of any data plan on my mobile. 2. I did not use any data service on the mobile even if Vodafone says that the plan was activated on their own without any request from the user.

I will not be making the payment of the charges of Rs 493.40 wrongly charged to my bill.

I am left with no option but to close the account and start services of another service provider.

Please help in the matter and suggest.

regards
Ashutosh

My Vodafone No. is [protected] and the person using this no. is a Senior Citizen who doesnt know english. The Vodafone people have activated Caller tune on this no. and have charged Rs. 45 and when called to the costomer care whont give any refund and are saying to complaint whereever you want. Kindly Look into this Matter.

My Vodafone no. is [protected].

I have been charged for GPRS services despite I have energized the option " Connection when needed "

I have not used GPRS sevices. But Have been cherged for the messages sent by Vodafone themselves.

I feel I should not be charged. Vodafone is misleeading the puplic.

Best Rrgards,

K P KAMATH

401, NEELKANTH ENCLAVE,

PLOT 6/67, SECT 2A,

KOPAR KHAIRANE,

NAVI MUMBAI 400709.

Cell No. [protected]

Dear Sir,

My Vodafone Number is [protected] and my email id is [protected]@yahoo.com
I need your kind intervention to resolve my excessive bill issue from Vodafone Service Provider.
I hereby would like to place my complaint against Vodafone.

I have make my 15 year old Airtel connection [protected] to PORTABLE just 85 days back.. It was really a very bad experience with Vodafone

Few days back I got the one month bill of Rs 3958/-
My monthly plain is Rs 199/- plus Rs 98/- data plan for 2GB, and I activate the 3G trial pack of Rs 49 with 500MB data plus taxes.

Total bill will be Rs 400-500.
According to my plan I am eligible for 2048 + 500MB total 2548MB data for this month.

According in my Vodafone bill I used 2300MB approx. only, and they only discount 2GB and charged Rs 3500 for 300MB.
I called to 20th may 2013 Customer Care Executive at 111 for this issue, he take 30 minutes to check and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

On 29th my service barred, only incoming is ready, I go to Vodafone store Indirapuram and discussed With Mr. Jawed, he checked my issue and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

I called 111 for my bill issue, he take 30 minutes to check and agreed that Vodafone charge wrongly I request to start the service.
Its start for one day only and again stop next day on 29 May 2013.

Please note, on 21 may 2013 I email to Vodafone Nodal regarding my wrong billing issue.

Mr. Manish from Nodal office call me 23 May 2013 I discussed, he checked my issue and agreed that Vodafone charge wrongly & commit to solve the issue in 1-2 days and he will confirm.
but no solution no call.
I regularly email to nodal.[protected]@vodafone.com appellate.[protected]@vodafone.com vodafonecare.[protected]@vodafone.com

Mr. Manish again call me 29 May 2013 again commit to solve the issue in 1-2 days, and assured call will not barred, but my service barred in few hours and no feedback.

On 31th I go to Vodafone store Nirman Vihar - Delhi, after 70 minutes, 1 executive attend me. I discussed, he checked my issue take 30 minutes and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

I would have called customer care 10-15 time (literally). from 20 may 2013 chargable 111 number. But no resolution.

I call several to 198 to your executive from past 20 days, but everytime I hear, maaf Kijiyega ham abhi aapki sahayata karne main asmarth hain. what is the meaning of 198 complaint number

I mailed several times, but nobody call me from your side, its my mistake I choose Vodafone and I suggest everybody in my circle don't take any connection form Vodfone(happy to cheat you)

Now they are SMS and EMAIL me that I have to pay whole amount otherwise they will drop the the services. This is like mental harassment for me. I need the solution because this is really pathetic for me.

I appeal from TRAI and Telecom minister Mr. Kapil Sibal to do something this is no where logical as Telecom company are offering 10 paisa per 10 KB and charging 100 times more of that where anybody get 1GB in Rs 98. Please do something.

I am no more satisfied with the way of services of Vodafone

Regards,
Shiv Bansal
[protected]

To Whom It May Concern,

I Ms. Valerie Fernandes your postpaid facility user is writing you a Complaint Mail stating the following issues I would like bring it to your notice.

1) I have been charged with an amount of rs. 75/- for Itemized Bill, my number is [protected].

2) As per my discussion with the First Bill Desk Executive, I was clearly informed that No Charges will be posed for Itemized Bill. My Bill is sent to me on my Email Id.

3) As well as the Vodafone Center Executive also assured me saying that Itemized Bill would be free for me for lifetime , Since I would be getting by Bill in E-Billing.

4) This issue is yet unsolved. And my bill is due for 05th June 2013, still In have not received any Clarification from your end.

Please find the attached Bill Snapshots in which the extra charge marked in Red Circles.

Requesting you to please look into to the matter asap and revert to me on the same.


Thanks & Regards

Valerie Fernandes
[protected].

Vodafone Service is automatically getting activated on my number.
I am getting some message on my mobile screen which deducting my money. I called to customer care and the executive told me that Vodafone flash message service is activated and executive told me that I have used net that’s why this deduction is happening, even my Vodafone live service is deactivated and I have not used internet and I have not activated any flash service.

VODAFONE CUSTOMER CARE IS SIMPLY USELESS and they are making money by FRAUDING PEOPLE.

Regards
Mohit
[protected]

http://www.consumercomplaints.in/complaints/vodafone-wrong-information-given-by-...⇄


this is the link on my complaint..i posted earlier..but no response..got a call from customer care and she said she will get back to me within 24 hrs..its been almost 10 days but no response yet..infact i got call from sales department ..mr shantanu mukharjee ...the same guy who gave me wrong information..he confesed that its their fault and he has processed my request to his senior...

but no response yet...
i feel consumer court is the only option left for me..
thanks a ton vodafone for your services..see ya in consumer court..

Hi

It was a real bad experience with Vodafone Customer Care official. I had given my mobile number for safe custody when i was going abroad.

After coming back I submitted a request for activation at Adyar Vodafone Store, Counter number C on 21/5/2013 . The executive there told the number will be activated within 24 hours. It has been a week now and the number is not activated yet. Today I went to same store to enquire about this and they said it will be activated in 4 hours (Surprised how 24hrs became 4 hrs). They gave me a Service request number and a phone number to contact in case it doesnt get activated. After 5 hrs it was not activated and I called up to the number given. The representative said the network was down (Usual dialogue when they dont want to give a proper answer) and will be activated in 30 mins. It has been 2 hrs now and I called that number multiple times and he is not picking up the phone.

This is real irresponsible behavior and really bad user experience. This is forcing me to disconnect the connection and move to a different provider.
SR Number : [protected]
Mob Number : [protected]
Thanks
Binoy

Vodafone activated three unwanted srrvices on my phone charging me Rs35 for each of them. They deducted a total of Rs105 from my phone balance within like 10 minutes. When I called them, they told me that the complete balance will be refunded within 24hours and apologized to me for inconvenience. Now its been three days and only Rs35 have been refunded. When I called them up they told me that those were not their services and they are not responsible which was a clear cut lie on my face. I received message from Vodafone regarding their services and I have lost a balance of 70 bucks for no reason.

Hello Team,
I am using vodafone no [protected] from last 5 years. From Nov 2010 onward I was facing so many issue. Network was not proper, call was getting connected to other connection, call drop and so on. I have raised so many complains but no result for this. Finally I have stopped using this no and was paying only minimum postpaid amount for more than one and half year. Now recently I have started using it in march for which I got bill of 2341 Rs. Initially I have not analysed my bill properly and by lump sum I have paid 1600 and rest of the amount 741 was ( one ISD call of 25 min + GPRS usage) which I have not used. So I started fighting with them but they are keep saying that this is valid charges. They are not giving any details of the usage or anything.

Finally I have gone through the bill again and I have found one strange thing. There was consecutive calls to one of my relative every day. I used to make call to same number but I have found almost more than than 1 calls for similar time gap. See example below. this type of calls are there everyday of the month. Now I dont understand why should I call to same number after disconnecting everyday more than 4 or 5 times.

23/02/13-23:29:56 #919624****** 1:00 0 2 1 **
23/02/13-23:34:10 #919624****** 1:00 0 2 1 **
23/02/13-23:39:18 #919624****** 62:00 0 2 1 **
24/02/13-00:41:31 #919624****** 2:00 0 2 1 **

I dont know how to proceed in this case but if vodafone is not ready to give me proper details I am not going to pay single rupee. FYI. they already stopped my no from 24 April 2013.

Can you please do the needful?

Thanks,
Ketul Patel
Mob [protected]

Hello, Sir/Madam I am 2 years user of vodafone. I just wanted to get my balance details from 28th may, 2013 to 31st may, 2013. I wanted to know about my cut off my balance with too high rates. I also wanted to know the no. to check balance details. As soon as possible let me know about your's (my) problem solution.

Thanks & Regards
Himanshu Ladha
[protected]

i had registered for changing my vodafone prepaid mobile number [protected] to post paid on 3rd may.2013. there concerned person came the next day to collect the required certificates and security amount. as per the company's policy the number gets activated in 6-7 days. i patiently waited for a week but after getting no response from them i called the customer care. there they said that a postpaid dept cannot do anything about it. i called the person who came to collect the documents. he gave me another number [protected] which is ankur's number from vodafone. ankur told me that my id wasnt clear hence i require to send him a new id. firstly, there is no way that you reply to your customer after 17 days ie 20th may and that too i had to call him rather he calling me and telling me about it. even after this i didnt complaint and mailed him my id. now its been almost a month now ie 30th may and there is still no response from any concerned person from vodafone. vodafore care also doesnt supports and keep on telling that they cant do anything.

i would like to lodge an official complaint against both vodafone services and ankur ([protected]) and sue vodafone for negligience and tempering customer's mental status.

hi i m using vodafone GPRS 194/- plan for unlimited Internet and they comet on there posters that they will give me net speed on 40kbps but i receive the net speed was 6kbps and when i call to customer care on that time my call get disconnect and i also call to nodal officer but no one pick my call
so please help me i m very irate

My number is [protected].
On 29.05.2013 , I recharged my mobile with 55 through sbi internet banking. Money was deducted, but recharge not done yet.
Ref No.IGI7882773 Vodafone Ref. MSBI[protected].


Plz ressolve it Asap..

Thanks & Regards

Hi,

I'm using vodafone number: [protected].
I was recharged Rs.29 to get local vodafone calls 10paise per minute on 24th may, 2013.
Till now[protected] the offer is not active.

Several times I was called to vodafone customer service, but they didn't respond on my problem.

I was loss my main balance also for this offer. Please reimburse my whole loss amount as early as possible.

Warm regards,
Pavan.

Hello,

This is to inform you that I have raised request for 3 time to get duplicate bills without password protected from Jan to May from My number [protected] with Vodafone care on [protected] & 198. I have raised with them as Bills are not getting download from Vodafone portal. Download is not working from my TAB2, My Laptop & even on Official 2 system and from 1 month I am facing the same problem.

The main concern is to get bills without password protection as I wanted to submit these to my company for reimbursement and for that only requested Vodafone care but all 3 times they have provided me bills from Jan to May 2013 with password protected. All the 3 times I have confirmed with them that my request is not only for Duplicate bills but also Without Password protected.

Service Request:
1. [protected]
2. [protected]
3. [protected]

it is very bad response from Vodafone care to get normal duplicate bills. Neither they are resolving bills download issue on portal & nor providing bills on email without password Protected. Vodafone is already wasted my 3 days. They are very badly resolving customers issues.

it is worst to have support from Vodafone as nobody will take a customer request seriously.

Kalpesh Shirke.
[protected]

Hi,
I have postpaid connection of Vodafone (My Vodafone no. *[protected]*). On 22/Feb/2013, I bought Samsung Galaxy Grand and inserted the same Vodafone sim, after few mins, a message was received that says 2GB data per month will be free on your connection for 2 months as an offer of Samsung Galaxy Grand. I have also read the same offer on Galaxy Grand package box, and also the same offer of 2GB/Month for 2 months on Vodafone website.

I called and confirmed the same with Vodafone customer care, they confirmed this offer will be deactivated in 2 months once the offer is over. But Vodafone did not deactivate after 2 months, and even did not notify me via email/SMS/call. And on the 3rd billing cycle they noticed and deactivated the service, but sent the bill for data usage which was consumed after 2 months.

I asked Vodafone customer care (198) to raise a complain but they said the bill is correct. My concern is Why Vodafone did not send any email/SMS to inform me that 2 months offer has been over? For billing information and any promotional information Vodafone sends multiple email/SMS but regarding this why I was not informed on time?

Now they are not responsing to my email. Please help me to raise a complain for the extra charge on data usage.

Regards,
Durgesh