Vodafone India Complaints & Reviews

Hi,

I am having a Idea prepaid number ([protected]) at Delhi. I wished to opt a CUG plan from vodafone on this (through MNP) and called to Vodafone Customer care on 24 May 13. Vodafone CCE Mr. Himanshu, explained the detailed plan and arranged an executive to my place for documents collection.

The person came and collected all documents and handed over me a Vodafone SIM Card and told me that it will take approx. 7 days to port and activation of the plan.

After 3-4 days, when I had not get any communication from Vodafone, I called them up again at Vodafone Care ([protected]) and the CCE told me that no ststus is showing in system against this number & Suggested to wait for some more time.

I had waited and again called to VC (Vodafone Care) and same response came again and suggested me to visit Vodafone Store. I had visited and again found same response.

I had called multiple times to Vodafone Care (Approx. 15 times) but no positive response received. Tried to call Nodal Office but required Docket No., thus couldn't speak to them.

Called to Appeallete...Call was on waiting for 35 minutes continuoslly and then call disconnected.

I am fed-up with followup...now whenever I called to VC, they suggested me to visit Vodafone Store.

A person comes and takes documents on behalf of a reputed company..having all the papers from vodafone...even non-activated sim cards and company is not able to track the person...How pathetic?

I am worried for any mis-use of my documents.



@ Ashish Sharma
+91 [protected]

I have recently traveled overseas to the Philippines on a 21 day trip on the 03/6/2013. When arriving I found when i turned on my cell phone that my Vodafone server does not automatically provide me with Roaming activation. I've contacted customer support though email and it seems they require my drivers license id number and a whole lot of other information with a pin code to be able to activate my roaming on. Like as if I am going to have this information with me. So for the next 2 and a half weeks i cannot be contactable due to my service provider Global Vodafone Enterprises. My number which is un contactable due to Vodafone is +[protected]. Can anyone help me activate my Roaming on ? If anyone has problems similiar to me, please post of youtube website for C.E O Jan Geldmacher to read .. http://www.youtube.com/watch?v=C6sn_UZUmZw

I activated the 3g plan while I was using the 2g . The company deducted my balance while my 2g network data was still remaining. After that when I contacted customer care they gave a lame excuse that they have activated the 3g without sending any notification.after that when I wanted totalk to the mamager the employees misbehaved and disconnected the call each and every time.kindly take serious action towards them.

Hi Team,

I am sorry to write this mail as I faced worst experience with Vodafone usage.

I am a MahindraSatyam employee and I have taken Vodafone connection with plan Tech M_299 per month.

while taking the connection executive told me that every month I have 5GB free for net usage.

Suddenly on May 24th they deactivated my net connection without informing me and they charged 3000+Rs only for data usage.

I just used around 1.2GB of data of this month .

If this type of service you provide I will forward the same to our Corporate service/Colleagues/Friends and post the same in Social networking sites.

Kindly check the Bill and waive off my bill and do the needful if not I will pay single rupee for current bill and I will go with some other network

As I don't have outgoing facility since from Sunday After noon which is very much bad.

If I wont get my connection back by EOD And also bill should be waived off other wise I will go with another Network provider which is best other than Vodafone and also I wil not pay single Rupee for current bill.

kindly check the plan and do the needful.

i[censored] wont get back us by 10AM Iam 100% sure that I will send mail to corporate services and same thing I will post in Facebook .



Also one o[censored]r executive promised me that by Wed I will get my connection back and after that he didn't called me up and no update from Him.



Also from last 5 days Iam following with customer support no one is responding worst experience with the Vodafone customer support and very bad ... I will inform all my friends and colleagues not to go with Vodafone .. if they are using also I will ask them to migrate to some other network which is best and not cheating by fraud bills.



I[censored] wont get back by 10AM I will go with some other network and I will not Single Rupee for current bill.





Regards



Venkat

Today early morning i got a message that roaming is activate and welcome to Maharastra. What the hell.. I am in Karnataka since i was born. Never once also visited Maharastra. I am fed up with Vodafone. Simply sqeezing people of their money. Refund my money and deactivate the roaming service immediately

Respected Sir,

Myself Sachin Kumar having a post-paid connection of Vodafone numbered [protected] from last 8 months. My post-paid pack is Rs. 249 per month. But from last 3 months I am facing problems with my connection. I gave a request regarding this in Vodafone office, Jhajjar to the Branch Manager Mr. Gaurav Sharma because my bill is continuously coming around Rs. 750. Then they said me that we waver your bill approximate Rs. 250, Then I wait and they disconnected my outgoing service without any notification and after one week they disconnected my incoming also without any prior information. Due to this my business suffers allot. After some days my bill increased up to Rs. 1500. Then again I came to the Vodafone Branch in jhajjar and meet the Branch Manager and he replied me to you submit the bill Rs.1000 and we waver your Rs. 500. So, I submit the amount Rs. 1000 in the same branch but my number was not activated. Then after two days i submit my left bill of Rs. 500 and request them to please convert it into Pre-Paid connection. But he did not take my request seriously and not convert my number and waver Rs. 200 and Rs. 100 in my next bill and I submit Rs 250 in branch as my next bill. I am suffering this problem from last 3 months and they did not convert my number into pre-paid. Now, My number is disconnected by company and my business is suffering.Please look after this matter.


Thanks and Regards
Sachin Kumar
Alternate number -[protected]

Hi!

I activated my Vodafone 2G Internet plan as per which 2GB of Internet is free for a payment of Rs.99 everymonth. I am a postpaid customer.
Normally my bill is approx Rs.400 . Recently i received a bill of Rs.1746.
When i had a look at the bill, i see that they have charged me for the Internet usage while i was in roaming.
When i enquired , the Vodafone Customer support told me that i am charged because i used Internet on a different carrier.

I feel cheated because i was not informed of the same while activating the 2G Internet Plan. Had they informed me before hand of the same, i would have not used the Internet Plan and my bill would not be so high.
This is clearly a case of not providing complete Information to the Customer by which they can overcharge the customer.
Please help.

Thanks,
Randeep

Vodaphone is running one the biggest scams by sending unwanted push messages advertising their chargeable services which can be activated just by pressing the "OK" button on the message. Nowadays nearly everyone uses touchphones all u need to do to activate these chargeable services is just by slightly touching the Ok button .The biggest problem is that these messages keep flashing on the screen even when the phone is locked...... and you dont have to unlock the phone to press the buttons. Many times ive found that phone is in my pocket some serice or other has been activated and ive been charged for it. They also give you option to deactivate by sending sms etc. but why should these messages be forced on us in the first place....? Also i went on there website 2 days before and registered for DND but still i continue getting these messages.
Vodaphone i surely earning crores of rupees by this scam and i think this needs to be looked into seriously.....

senior customer care executive,

June4, 2013

My balance was something around rs 13, when i last checked it.. at around 7 pm i checked my phone and saw notification from vodafone that "rs 12 has been deducted from your balance". what is this ???

I didn't even touch my phone. and rs 12 has automatically deducted from my balance.. your Customer care executive (CCE) are replying illogically. They are telling me that you have downloaded something.. how can one download without touching his phone and even if i downloaded something then let me tell you that data pack is already activated on my number. How can you deduct from the main balance???

Either yours CCE are trying to fool me or there is something wrong with their heads..
kindly look into the matter and refund my deducted balance as early as possible.

revert back as soon as possible

abhay

vodafone user

I AM VODAFONE MB NO [protected] USER. I USE SAMSUNG 2 SIM MOBILE. I TAKE INTERNET SERVICES FROM AIRCELL. I NEVER SEND ANY REQUEST FOR INTERNET SERVICES TO VODAFONE.BUT VODAFONE CHARGED 1400/ RS BILL FROM ME HOW CAN I PAY THIS BILL WHEN I NEVER USED THIS SERVICES. I COMPLAINT TO NODAL OFFICER AND TRAI. BUT ALL IN VAIN. VODAFONE STOPPED MY ALL SERVICES. MY SOCIAL AND BUSINESS LIFE SUFFER FROM DISCONNECTION OF MB SERVICES. WHO ARE RESPONSIBLE FOR THIS.TELCOME CO CHEAT THEIR CUSTOMERS OPENLY

On 3rd june my balance is Rs.204 ...

At evening i got this message -
"Hello! Vodafone Cricket VF Alerts is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of Rs 30 has been deducted. Your current Balance post service activation is Rs 174.62. To cancel send CAN VACKT to 144."

than i check my balance is Rs.174 only ...

Than i call vodafone customer care and tell this thing they said they deact this service and refund my 30rs in 4 hour ...

I wait and i got this message -
"Your subscription to Vodafone Cricket VF Alerts has been deactivated."

but my Rs.30 is not refunded yet ...
Now when i am trying to call vodafone customer care my call disconnects automatically ...

now tell me what should i do .....

this is 1st time happen with vodafone ....

I have raised multiple complains with Vodafone since they are not catering to my request of cancellation of a post paid connection by the number - [protected]. This was my delhi number. I have shifted from Delhi to Pune and have taken a new vodafone post paid connection for Pune by the number - [protected]. Therefore I requested vodafone to cancel my earlier connection.

I have made multiple calls but my request has never been answered, nor have I been given any status for the same. To top it, one customer care executive said that my request has been closed technically in the system, without even calling me. I have place a request for cancellation of connection via no. [protected] post paying my last bill outstanding for Rs. 1200 approx. I am not going to oay any rental post this, since I have already placed request for cancelling the number which the company is not responding to.

Please take immediate action since I am fed up of following up with their customer care team who keep transferring calls and do not pay heed to the request or complaint

I have taken a new postpaid connection and service called (Vodafone Mobile Connect) has been activated and deactivated on my number multiple times. This was in span of 2-3 days. It was done either from customer agent or from my side (reviving incorrect information) from customer care. Each time I have been charged 199 rs. I made more than 10 calls and almost 15 email by now and I don't have any complaint number from their side. Company is folling me by saying that they have tried reaching me however I dont not miss any call. Why on this earth I will make same service activated again and again and then deactivate that too in a short time. As a customer, Why should I pay for mistake that company has made or if some charges are coming by false information from their customer agent. This is indeed regarding customer rights and need help from your side. At the sametime I am not talking about the harrasment and time that I am putting to resolve all this. I am not asking for compensation or any discount. I just need that I should not be paying for something that has been imposed by me with false commitment or issue from customer agent side.

I have a mobile with service provider as Vodafone no. [protected]

I have a simple voice plan activated on my mobile.

All of a sudden Vodafone has activated a data plan, with no request of any sort from my side. I have written several mails and also got calls from the call centre but they only keep saying that the usage is there so you have to pay.

I wish to inform that 1. I did not make any request for activation of any data plan on my mobile. 2. I did not use any data service on the mobile even if Vodafone says that the plan was activated on their own without any request from the user.

I will not be making the payment of the charges of Rs 493.40 wrongly charged to my bill.

I am left with no option but to close the account and start services of another service provider.

Please help in the matter and suggest.

regards
Ashutosh

My Vodafone No. is [protected] and the person using this no. is a Senior Citizen who doesnt know english. The Vodafone people have activated Caller tune on this no. and have charged Rs. 45 and when called to the costomer care whont give any refund and are saying to complaint whereever you want. Kindly Look into this Matter.

My Vodafone no. is [protected].

I have been charged for GPRS services despite I have energized the option " Connection when needed "

I have not used GPRS sevices. But Have been cherged for the messages sent by Vodafone themselves.

I feel I should not be charged. Vodafone is misleeading the puplic.

Best Rrgards,

K P KAMATH

401, NEELKANTH ENCLAVE,

PLOT 6/67, SECT 2A,

KOPAR KHAIRANE,

NAVI MUMBAI 400709.

Cell No. [protected]

Dear Sir,

My Vodafone Number is [protected] and my email id is [protected]@yahoo.com
I need your kind intervention to resolve my excessive bill issue from Vodafone Service Provider.
I hereby would like to place my complaint against Vodafone.

I have make my 15 year old Airtel connection [protected] to PORTABLE just 85 days back.. It was really a very bad experience with Vodafone

Few days back I got the one month bill of Rs 3958/-
My monthly plain is Rs 199/- plus Rs 98/- data plan for 2GB, and I activate the 3G trial pack of Rs 49 with 500MB data plus taxes.

Total bill will be Rs 400-500.
According to my plan I am eligible for 2048 + 500MB total 2548MB data for this month.

According in my Vodafone bill I used 2300MB approx. only, and they only discount 2GB and charged Rs 3500 for 300MB.
I called to 20th may 2013 Customer Care Executive at 111 for this issue, he take 30 minutes to check and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

On 29th my service barred, only incoming is ready, I go to Vodafone store Indirapuram and discussed With Mr. Jawed, he checked my issue and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

I called 111 for my bill issue, he take 30 minutes to check and agreed that Vodafone charge wrongly I request to start the service.
Its start for one day only and again stop next day on 29 May 2013.

Please note, on 21 may 2013 I email to Vodafone Nodal regarding my wrong billing issue.

Mr. Manish from Nodal office call me 23 May 2013 I discussed, he checked my issue and agreed that Vodafone charge wrongly & commit to solve the issue in 1-2 days and he will confirm.
but no solution no call.
I regularly email to nodal.[protected]@vodafone.com appellate.[protected]@vodafone.com vodafonecare.[protected]@vodafone.com

Mr. Manish again call me 29 May 2013 again commit to solve the issue in 1-2 days, and assured call will not barred, but my service barred in few hours and no feedback.

On 31th I go to Vodafone store Nirman Vihar - Delhi, after 70 minutes, 1 executive attend me. I discussed, he checked my issue take 30 minutes and agreed that Vodafone charge wrongly and will be correct in 24-48 hour by the team.

I would have called customer care 10-15 time (literally). from 20 may 2013 chargable 111 number. But no resolution.

I call several to 198 to your executive from past 20 days, but everytime I hear, maaf Kijiyega ham abhi aapki sahayata karne main asmarth hain. what is the meaning of 198 complaint number

I mailed several times, but nobody call me from your side, its my mistake I choose Vodafone and I suggest everybody in my circle don't take any connection form Vodfone(happy to cheat you)

Now they are SMS and EMAIL me that I have to pay whole amount otherwise they will drop the the services. This is like mental harassment for me. I need the solution because this is really pathetic for me.

I appeal from TRAI and Telecom minister Mr. Kapil Sibal to do something this is no where logical as Telecom company are offering 10 paisa per 10 KB and charging 100 times more of that where anybody get 1GB in Rs 98. Please do something.

I am no more satisfied with the way of services of Vodafone

Regards,
Shiv Bansal
[protected]

To Whom It May Concern,

I Ms. Valerie Fernandes your postpaid facility user is writing you a Complaint Mail stating the following issues I would like bring it to your notice.

1) I have been charged with an amount of rs. 75/- for Itemized Bill, my number is [protected].

2) As per my discussion with the First Bill Desk Executive, I was clearly informed that No Charges will be posed for Itemized Bill. My Bill is sent to me on my Email Id.

3) As well as the Vodafone Center Executive also assured me saying that Itemized Bill would be free for me for lifetime , Since I would be getting by Bill in E-Billing.

4) This issue is yet unsolved. And my bill is due for 05th June 2013, still In have not received any Clarification from your end.

Please find the attached Bill Snapshots in which the extra charge marked in Red Circles.

Requesting you to please look into to the matter asap and revert to me on the same.


Thanks & Regards

Valerie Fernandes
[protected].

Vodafone Service is automatically getting activated on my number.
I am getting some message on my mobile screen which deducting my money. I called to customer care and the executive told me that Vodafone flash message service is activated and executive told me that I have used net that’s why this deduction is happening, even my Vodafone live service is deactivated and I have not used internet and I have not activated any flash service.

VODAFONE CUSTOMER CARE IS SIMPLY USELESS and they are making money by FRAUDING PEOPLE.

Regards
Mohit
[protected]

http://www.consumercomplaints.in/complaints/vodafone-wrong-information-given-by-...⇄


this is the link on my complaint..i posted earlier..but no response..got a call from customer care and she said she will get back to me within 24 hrs..its been almost 10 days but no response yet..infact i got call from sales department ..mr shantanu mukharjee ...the same guy who gave me wrong information..he confesed that its their fault and he has processed my request to his senior...

but no response yet...
i feel consumer court is the only option left for me..
thanks a ton vodafone for your services..see ya in consumer court..