Vodafone India Complaints & Reviews

http://www.consumercomplaints.in/complaints/vodafone-wrong-information-given-by-...⇄


this is the link on my complaint..i posted earlier..but no response..got a call from customer care and she said she will get back to me within 24 hrs..its been almost 10 days but no response yet..infact i got call from sales department ..mr shantanu mukharjee ...the same guy who gave me wrong information..he confesed that its their fault and he has processed my request to his senior...

but no response yet...
i feel consumer court is the only option left for me..
thanks a ton vodafone for your services..see ya in consumer court..

Hi

It was a real bad experience with Vodafone Customer Care official. I had given my mobile number for safe custody when i was going abroad.

After coming back I submitted a request for activation at Adyar Vodafone Store, Counter number C on 21/5/2013 . The executive there told the number will be activated within 24 hours. It has been a week now and the number is not activated yet. Today I went to same store to enquire about this and they said it will be activated in 4 hours (Surprised how 24hrs became 4 hrs). They gave me a Service request number and a phone number to contact in case it doesnt get activated. After 5 hrs it was not activated and I called up to the number given. The representative said the network was down (Usual dialogue when they dont want to give a proper answer) and will be activated in 30 mins. It has been 2 hrs now and I called that number multiple times and he is not picking up the phone.

This is real irresponsible behavior and really bad user experience. This is forcing me to disconnect the connection and move to a different provider.
SR Number : [protected]
Mob Number : [protected]
Thanks
Binoy

Vodafone activated three unwanted srrvices on my phone charging me Rs35 for each of them. They deducted a total of Rs105 from my phone balance within like 10 minutes. When I called them, they told me that the complete balance will be refunded within 24hours and apologized to me for inconvenience. Now its been three days and only Rs35 have been refunded. When I called them up they told me that those were not their services and they are not responsible which was a clear cut lie on my face. I received message from Vodafone regarding their services and I have lost a balance of 70 bucks for no reason.

Hello Team,
I am using vodafone no [protected] from last 5 years. From Nov 2010 onward I was facing so many issue. Network was not proper, call was getting connected to other connection, call drop and so on. I have raised so many complains but no result for this. Finally I have stopped using this no and was paying only minimum postpaid amount for more than one and half year. Now recently I have started using it in march for which I got bill of 2341 Rs. Initially I have not analysed my bill properly and by lump sum I have paid 1600 and rest of the amount 741 was ( one ISD call of 25 min + GPRS usage) which I have not used. So I started fighting with them but they are keep saying that this is valid charges. They are not giving any details of the usage or anything.

Finally I have gone through the bill again and I have found one strange thing. There was consecutive calls to one of my relative every day. I used to make call to same number but I have found almost more than than 1 calls for similar time gap. See example below. this type of calls are there everyday of the month. Now I dont understand why should I call to same number after disconnecting everyday more than 4 or 5 times.

23/02/13-23:29:56 #919624****** 1:00 0 2 1 **
23/02/13-23:34:10 #919624****** 1:00 0 2 1 **
23/02/13-23:39:18 #919624****** 62:00 0 2 1 **
24/02/13-00:41:31 #919624****** 2:00 0 2 1 **

I dont know how to proceed in this case but if vodafone is not ready to give me proper details I am not going to pay single rupee. FYI. they already stopped my no from 24 April 2013.

Can you please do the needful?

Thanks,
Ketul Patel
Mob [protected]

Hello, Sir/Madam I am 2 years user of vodafone. I just wanted to get my balance details from 28th may, 2013 to 31st may, 2013. I wanted to know about my cut off my balance with too high rates. I also wanted to know the no. to check balance details. As soon as possible let me know about your's (my) problem solution.

Thanks & Regards
Himanshu Ladha
[protected]

i had registered for changing my vodafone prepaid mobile number [protected] to post paid on 3rd may.2013. there concerned person came the next day to collect the required certificates and security amount. as per the company's policy the number gets activated in 6-7 days. i patiently waited for a week but after getting no response from them i called the customer care. there they said that a postpaid dept cannot do anything about it. i called the person who came to collect the documents. he gave me another number [protected] which is ankur's number from vodafone. ankur told me that my id wasnt clear hence i require to send him a new id. firstly, there is no way that you reply to your customer after 17 days ie 20th may and that too i had to call him rather he calling me and telling me about it. even after this i didnt complaint and mailed him my id. now its been almost a month now ie 30th may and there is still no response from any concerned person from vodafone. vodafore care also doesnt supports and keep on telling that they cant do anything.

i would like to lodge an official complaint against both vodafone services and ankur ([protected]) and sue vodafone for negligience and tempering customer's mental status.

hi i m using vodafone GPRS 194/- plan for unlimited Internet and they comet on there posters that they will give me net speed on 40kbps but i receive the net speed was 6kbps and when i call to customer care on that time my call get disconnect and i also call to nodal officer but no one pick my call
so please help me i m very irate

My number is [protected].
On 29.05.2013 , I recharged my mobile with 55 through sbi internet banking. Money was deducted, but recharge not done yet.
Ref No.IGI7882773 Vodafone Ref. MSBI[protected].


Plz ressolve it Asap..

Thanks & Regards

Hi,

I'm using vodafone number: [protected].
I was recharged Rs.29 to get local vodafone calls 10paise per minute on 24th may, 2013.
Till now[protected] the offer is not active.

Several times I was called to vodafone customer service, but they didn't respond on my problem.

I was loss my main balance also for this offer. Please reimburse my whole loss amount as early as possible.

Warm regards,
Pavan.

Hello,

This is to inform you that I have raised request for 3 time to get duplicate bills without password protected from Jan to May from My number [protected] with Vodafone care on [protected] & 198. I have raised with them as Bills are not getting download from Vodafone portal. Download is not working from my TAB2, My Laptop & even on Official 2 system and from 1 month I am facing the same problem.

The main concern is to get bills without password protection as I wanted to submit these to my company for reimbursement and for that only requested Vodafone care but all 3 times they have provided me bills from Jan to May 2013 with password protected. All the 3 times I have confirmed with them that my request is not only for Duplicate bills but also Without Password protected.

Service Request:
1. [protected]
2. [protected]
3. [protected]

it is very bad response from Vodafone care to get normal duplicate bills. Neither they are resolving bills download issue on portal & nor providing bills on email without password Protected. Vodafone is already wasted my 3 days. They are very badly resolving customers issues.

it is worst to have support from Vodafone as nobody will take a customer request seriously.

Kalpesh Shirke.
[protected]

Hi,
I have postpaid connection of Vodafone (My Vodafone no. *[protected]*). On 22/Feb/2013, I bought Samsung Galaxy Grand and inserted the same Vodafone sim, after few mins, a message was received that says 2GB data per month will be free on your connection for 2 months as an offer of Samsung Galaxy Grand. I have also read the same offer on Galaxy Grand package box, and also the same offer of 2GB/Month for 2 months on Vodafone website.

I called and confirmed the same with Vodafone customer care, they confirmed this offer will be deactivated in 2 months once the offer is over. But Vodafone did not deactivate after 2 months, and even did not notify me via email/SMS/call. And on the 3rd billing cycle they noticed and deactivated the service, but sent the bill for data usage which was consumed after 2 months.

I asked Vodafone customer care (198) to raise a complain but they said the bill is correct. My concern is Why Vodafone did not send any email/SMS to inform me that 2 months offer has been over? For billing information and any promotional information Vodafone sends multiple email/SMS but regarding this why I was not informed on time?

Now they are not responsing to my email. Please help me to raise a complain for the extra charge on data usage.

Regards,
Durgesh

I switched over my number from Airtel to Vodafone more than 2yrs back and from then I am using their services for Blackberry. The plan which I was using was Rs.399 its an unlimited plan in which I get Unlimited mails,BBM,internet as well 3rd party application. This plan used to get renewed on 8th of every month if the balance is less than Rs.399 then I used to get 3 days grace period to recharge it failing used to terminate the plan and when I recharge it again get renewed on 8th of every month if the
balance is less than Rs.399 then I used to get 3 days grace period to recharge it failing used to terminate the plan and when I recharge it again the plan starts again. Now Vodafone changes the plan to Rs.13/day and when asked why this change in plan occurred the answer I got was its because there was a change in policy.
How can the service provider do this when the consumer has the right to chose the plan not the service provider.

I am Vodafone corporate connection customer with mobile number [protected]
I recently moved to Nokia Lumia 720

I got a call just after my billing date that my credit limit is crossed and need to make a payment.
On enquiring more details on the usage, I came to know the data connection was in use and charges are incurred for the same.
The data download was done through WiFi connection with both data and WiFi Connections ON.
I then found that the data connection is ON in my phone and turned it OFF immediately.

I visited the madhapur Vodafone store to get answers for the following queries,
1. Why the data connection is ON by default in the new phone
2. Why Vodafone is charging for data downloaded through WiFi

The executive in store gave the below response.
1. I have to check with the hand set provider on why the data connection is ON by default.
2. when both data and wifi are ON ,it is data connection which is selected to download data

I was suprised to hear his response that high speed Wifi is not choosen but a lower speed data connection is choosen for data download.

To confirm the same I checked with Nokia priority show room and found that it is WiFi which is choosen when both data and Wifi are ON.
The Nokia Lumia 720 product specification clearly gives the information that WiFi is selected when both data and WiFi are ON.
This makes things clear that Vodafone has charged me incorrectly for data downloaded through WiFi connection

I called Vodafone care (111) on 22 May and explained the same and they raised a waiver request for the data charges along with service tax for the same.
[protected] is the service request and it is supposed to be resolved by 25th May.
Till 25th May I daily get calls to pay the bill and I respond saying service request is in progress and I would pay the bill once waiver is given.


On 25th I got a call from some number which I couldn't pick as I was in driving.
On 26th I got a call for bill payment request and enquiring the service request status they informed that the request is closed.
On top of this my services are barred.

This is totally un ethically behavior from Vodafone.
They call a customer daily for bill payment but can't they reach customer and explain the techinicalities before closing any service request ?

I called customer care to discuss the same and the executive kept me in hold for 15mins for connecting the call to his supervisor.
This is again weird and I guess these are cheap tactics played by MNCs when there is mistakes on their end.

Currently my services are barred.

It would be better if Vodafone can have some point of contacts to resolve cutomer issues with priority rather than the puppet customer care executives who are techincally illeterates.

PS: Here is the link for Nokia Lumia 720 user guide where it clearly mentions that the Phone selects WiFi Connection when both data and wifi are ON
http://download.fds-ncom.nokia.com/supportFiles/phones/files/pdf_guides/devices/...⇄
I would like to request Vodafone and its executives to have proper knowledge to respond to customer and also charge customer properly.

-Harish

this is the copy of the complaint submited by me on vodafone page.

My SIM number is[protected]HLR6). The number that was allocated to me was [protected]. It is still in inactive condition. I had called repeatedly on 111 and 117 to sort out this problem. They said it will get activated after 2hr every time I called. Since it was inactive till today evening hence to check I visited Mira road east vodafone ministore. There your person told me to submit all the documents once again because my SIM number is incorrect. I seriously doubt your systems. You cannot check this simple documents from your system at vodafone store. Also while issuing SIM card how should customer check SIM card number. Just before writing this note I called 111 to cancel my number and deactivate it. your person told me that my billing has not started. To confirm this I call my postpaid number ( [protected] ) from my another number and to my surprise it was ringing and a lady answered. I seriously doubt your systems and in future I am not coming back to vodafone again. Please help me in deactivating my phone number ( [protected] ). This can be serious threat as my SIM can be used by someone to do illegal activities.

My name is Gauresh Naik, and my prepaid number is [protected], which is also vodafone. I had called 111 to help me to convert my prepaid number to postpaid number but your call center guy said it would be better if you take postpaid connection. So, i agrred to take this connection. Your person from systematic knowledge services pvt limited collected my documents and handed over this post paid sim card. this persons name is nagesh sawant. I am in deep trouble and i don't want to visit vodafone store again. I sincerely believe that vodafone has not understood the meaning of "Happy to Help".

I am shivapushpa nadar
add:room no. 419/3,kankanji chawl,kumbharwada 90 feet road,dharavi,mumbai-17
complaint:as i am having a vodafone sim card,they activated VODAFONE CRICKET VF alerts without my request and deducted 30rs but the customercare has not properly responding me.
my mobile number is [protected]

hi sir iam unable to recharge my vodafone number thru online & my number is [protected], I have already given so many complaints but they were not doing any thing recently customer care person told me to change the sim, so I've done the same thing but still Iam getting "enter valid vodafine mobile number" when i go for recharge

Dear Vodafone,

I have been using Vodafone corporate connection for the past 1 years ([protected]) with plan 199 + 2g internet @ 2GB for 99


I have been charged 8000 for using approx 1GB data usage beyond the limit of 2GB.

My credit limit is Rs.3800 only so why am i allowed to use beyond the credit limit? On calling customer care the answer i got is since i am a privilaged customer i was allowed to go beyong limit. So is that vodafone customers should change their service providers or keep unloyal to them??

More over for when we activate 2G upon using every 200MB we ll be receiving a sms from vodafone about the usage and for this number i did not receive any kind of intimating about the limit or usage.

Evry time i call customer service for clarification they said they ll sort out and let me know the status by next working day but never did i receive any information from them.

Since by services are barred now i have taking a uninor connection and to my strange they give you 3GB for just Rs.99
I feel vodafone pays no heed to customer service

How do i expect this issue to be solved.

Regards,
Narendra

Ami ekjon consumer of vodafone mobile services. agami 21/05/2013, ami request send kori vodafone customer care-e je ami amar prepaid mobile number transfer korte chai postpaid connection-e. sei moto vodafone office theke executive amar kache ese amar kache theke somosto ducument niye jai and varrification complete hoye jaoar pore-o report dei je amar mobile numbar post paid connection-e transffr hobe na. sei moto ami oder kache request kori je jehetu amar connection-ta prepaid theke postpaid connection-e transfer hobe-na tahole amake amar document gulo return kore deoa hok. kintu amake amar document return na na diye amake insult kora hoi and amake eo bola hoi je document return deoa impossible.

Bablu pramanik

Amar mobile number:-[protected]

I am Raghu Vamshi & my number is [protected]..

Sir, i got a bill of around Rs.4500 every time i get up-to Rs.350 to Rs.400 Max to my Vodafone Number([protected]) I am in dailoema that why the bill has come like that, then I enquired in store they replied that "you maked the calls heavily so must & should you have to pay the bill", then i showed them my previous bills to them they again checked in their database and replied to me "through some GPRS usage you got the bill" then at that time i dont have money to pay the bill then i moved out from store, After 4 days one of the agent called me and saying that You have to come to court as we casing a file for you in Nampally Court and he asked me to pay the amount which I delayed to pay, he said that if you pay the amount i can activate your number to prepaid connection. Then i pleased him that Sir please don't do that presently as i student am not having money later he said at-least you have to pay 2000 so i requested him that sir please "i ll pay you 1500 and please give me 3days time to pay the bill"..he said me that if you dont pay the bill i ll defnately go to Court, Later i collected money from my father and paid the bill amount of Rs.1500 on 26/12/2012, My number is not working sir([protected])...Now he is not taking my call.. whom should i ask sir ???


I am sending you my Acknowledgement slip



My Vodafone payment details:
Vodafone <[protected]@billdesk.com>
12/26/12
to me
Dear Subscriber,
Thank you for your Vodafone payment with the details below:

Vodafone Mobile No : [protected]
Subscriber ID : 1.81832209
Payment Amount (Rs Ps) : 1500.00
Payment Date : [protected]:02:41
Transaction ID : MSBI[protected]
Payment status : SUCCESS
Please quote your Transaction ID for any queries relating to this request.


I am giving you the details of the person who contacted me... when i am calling from my number [protected] to him is not lifting my call, after one day i am calling him from other number he is lifting the call and i asked him i am Raghu why my phone not working then he simply cutt off my call.. What is this sir? he is doing the same thing for the past 4months.. what should i do sir...

Agent Name : Srinivas D
Agent Number : [protected],[protected]



Please find a solution & regret my problem thanking you Sir...

Dear Vodafone,
I have been using Vodafone corporate connection for the past 5 years ([protected])
I have started using a new no just for data usage 3G ([protected]) along with a tata docomo 3G stick

I have been charges a amount equiv of 12,000 for the data usage for approx 10+ GB of data usage which they charges happily @ 2p/10kb, whereas i used about 11+ GB in tata indicom where my charges were about 1,000

As a customer i want my cost to be as minimal as possible. I wanted a plan where beyond my free usage my speed needs to be reduced to 2G from 3G and charges dont incur additionally beyond the specified limit. The key difference between a tata and vodafone is that vodafone pays no heed to customer service. whats they need is money money and money and dissatisfied customer

Why the hell in my senses i will take a plan where they keep on charging me @ 3g rates beyond my limits. I am OK with speed reduction rather than cost increase

Now our beloved vodafone has slammed a legal notice .. I emailed Mr Gaurav Desai sending my tat docomo bill as well as vodafone bill .. Both had a data usage of approx 10+ GB.. No response from him .. How do i expect this issue to be solved

Regards
Swaminathan R