Vodafone India Complaints & Reviews

I switched over my number from Airtel to Vodafone more than 2yrs back and from then I am using their services for Blackberry. The plan which I was using was Rs.399 its an unlimited plan in which I get Unlimited mails,BBM,internet as well 3rd party application. This plan used to get renewed on 8th of every month if the balance is less than Rs.399 then I used to get 3 days grace period to recharge it failing used to terminate the plan and when I recharge it again get renewed on 8th of every month if the
balance is less than Rs.399 then I used to get 3 days grace period to recharge it failing used to terminate the plan and when I recharge it again the plan starts again. Now Vodafone changes the plan to Rs.13/day and when asked why this change in plan occurred the answer I got was its because there was a change in policy.
How can the service provider do this when the consumer has the right to chose the plan not the service provider.

I am Vodafone corporate connection customer with mobile number [protected]
I recently moved to Nokia Lumia 720

I got a call just after my billing date that my credit limit is crossed and need to make a payment.
On enquiring more details on the usage, I came to know the data connection was in use and charges are incurred for the same.
The data download was done through WiFi connection with both data and WiFi Connections ON.
I then found that the data connection is ON in my phone and turned it OFF immediately.

I visited the madhapur Vodafone store to get answers for the following queries,
1. Why the data connection is ON by default in the new phone
2. Why Vodafone is charging for data downloaded through WiFi

The executive in store gave the below response.
1. I have to check with the hand set provider on why the data connection is ON by default.
2. when both data and wifi are ON ,it is data connection which is selected to download data

I was suprised to hear his response that high speed Wifi is not choosen but a lower speed data connection is choosen for data download.

To confirm the same I checked with Nokia priority show room and found that it is WiFi which is choosen when both data and Wifi are ON.
The Nokia Lumia 720 product specification clearly gives the information that WiFi is selected when both data and WiFi are ON.
This makes things clear that Vodafone has charged me incorrectly for data downloaded through WiFi connection

I called Vodafone care (111) on 22 May and explained the same and they raised a waiver request for the data charges along with service tax for the same.
[protected] is the service request and it is supposed to be resolved by 25th May.
Till 25th May I daily get calls to pay the bill and I respond saying service request is in progress and I would pay the bill once waiver is given.


On 25th I got a call from some number which I couldn't pick as I was in driving.
On 26th I got a call for bill payment request and enquiring the service request status they informed that the request is closed.
On top of this my services are barred.

This is totally un ethically behavior from Vodafone.
They call a customer daily for bill payment but can't they reach customer and explain the techinicalities before closing any service request ?

I called customer care to discuss the same and the executive kept me in hold for 15mins for connecting the call to his supervisor.
This is again weird and I guess these are cheap tactics played by MNCs when there is mistakes on their end.

Currently my services are barred.

It would be better if Vodafone can have some point of contacts to resolve cutomer issues with priority rather than the puppet customer care executives who are techincally illeterates.

PS: Here is the link for Nokia Lumia 720 user guide where it clearly mentions that the Phone selects WiFi Connection when both data and wifi are ON
http://download.fds-ncom.nokia.com/supportFiles/phones/files/pdf_guides/devices/...⇄
I would like to request Vodafone and its executives to have proper knowledge to respond to customer and also charge customer properly.

-Harish

this is the copy of the complaint submited by me on vodafone page.

My SIM number is[protected]HLR6). The number that was allocated to me was [protected]. It is still in inactive condition. I had called repeatedly on 111 and 117 to sort out this problem. They said it will get activated after 2hr every time I called. Since it was inactive till today evening hence to check I visited Mira road east vodafone ministore. There your person told me to submit all the documents once again because my SIM number is incorrect. I seriously doubt your systems. You cannot check this simple documents from your system at vodafone store. Also while issuing SIM card how should customer check SIM card number. Just before writing this note I called 111 to cancel my number and deactivate it. your person told me that my billing has not started. To confirm this I call my postpaid number ( [protected] ) from my another number and to my surprise it was ringing and a lady answered. I seriously doubt your systems and in future I am not coming back to vodafone again. Please help me in deactivating my phone number ( [protected] ). This can be serious threat as my SIM can be used by someone to do illegal activities.

My name is Gauresh Naik, and my prepaid number is [protected], which is also vodafone. I had called 111 to help me to convert my prepaid number to postpaid number but your call center guy said it would be better if you take postpaid connection. So, i agrred to take this connection. Your person from systematic knowledge services pvt limited collected my documents and handed over this post paid sim card. this persons name is nagesh sawant. I am in deep trouble and i don't want to visit vodafone store again. I sincerely believe that vodafone has not understood the meaning of "Happy to Help".

I am shivapushpa nadar
add:room no. 419/3,kankanji chawl,kumbharwada 90 feet road,dharavi,mumbai-17
complaint:as i am having a vodafone sim card,they activated VODAFONE CRICKET VF alerts without my request and deducted 30rs but the customercare has not properly responding me.
my mobile number is [protected]

hi sir iam unable to recharge my vodafone number thru online & my number is [protected], I have already given so many complaints but they were not doing any thing recently customer care person told me to change the sim, so I've done the same thing but still Iam getting "enter valid vodafine mobile number" when i go for recharge

Dear Vodafone,

I have been using Vodafone corporate connection for the past 1 years ([protected]) with plan 199 + 2g internet @ 2GB for 99


I have been charged 8000 for using approx 1GB data usage beyond the limit of 2GB.

My credit limit is Rs.3800 only so why am i allowed to use beyond the credit limit? On calling customer care the answer i got is since i am a privilaged customer i was allowed to go beyong limit. So is that vodafone customers should change their service providers or keep unloyal to them??

More over for when we activate 2G upon using every 200MB we ll be receiving a sms from vodafone about the usage and for this number i did not receive any kind of intimating about the limit or usage.

Evry time i call customer service for clarification they said they ll sort out and let me know the status by next working day but never did i receive any information from them.

Since by services are barred now i have taking a uninor connection and to my strange they give you 3GB for just Rs.99
I feel vodafone pays no heed to customer service

How do i expect this issue to be solved.

Regards,
Narendra

Ami ekjon consumer of vodafone mobile services. agami 21/05/2013, ami request send kori vodafone customer care-e je ami amar prepaid mobile number transfer korte chai postpaid connection-e. sei moto vodafone office theke executive amar kache ese amar kache theke somosto ducument niye jai and varrification complete hoye jaoar pore-o report dei je amar mobile numbar post paid connection-e transffr hobe na. sei moto ami oder kache request kori je jehetu amar connection-ta prepaid theke postpaid connection-e transfer hobe-na tahole amake amar document gulo return kore deoa hok. kintu amake amar document return na na diye amake insult kora hoi and amake eo bola hoi je document return deoa impossible.

Bablu pramanik

Amar mobile number:-[protected]

I am Raghu Vamshi & my number is [protected]..

Sir, i got a bill of around Rs.4500 every time i get up-to Rs.350 to Rs.400 Max to my Vodafone Number([protected]) I am in dailoema that why the bill has come like that, then I enquired in store they replied that "you maked the calls heavily so must & should you have to pay the bill", then i showed them my previous bills to them they again checked in their database and replied to me "through some GPRS usage you got the bill" then at that time i dont have money to pay the bill then i moved out from store, After 4 days one of the agent called me and saying that You have to come to court as we casing a file for you in Nampally Court and he asked me to pay the amount which I delayed to pay, he said that if you pay the amount i can activate your number to prepaid connection. Then i pleased him that Sir please don't do that presently as i student am not having money later he said at-least you have to pay 2000 so i requested him that sir please "i ll pay you 1500 and please give me 3days time to pay the bill"..he said me that if you dont pay the bill i ll defnately go to Court, Later i collected money from my father and paid the bill amount of Rs.1500 on 26/12/2012, My number is not working sir([protected])...Now he is not taking my call.. whom should i ask sir ???


I am sending you my Acknowledgement slip



My Vodafone payment details:
Vodafone <[protected]@billdesk.com>
12/26/12
to me
Dear Subscriber,
Thank you for your Vodafone payment with the details below:

Vodafone Mobile No : [protected]
Subscriber ID : 1.81832209
Payment Amount (Rs Ps) : 1500.00
Payment Date : [protected]:02:41
Transaction ID : MSBI[protected]
Payment status : SUCCESS
Please quote your Transaction ID for any queries relating to this request.


I am giving you the details of the person who contacted me... when i am calling from my number [protected] to him is not lifting my call, after one day i am calling him from other number he is lifting the call and i asked him i am Raghu why my phone not working then he simply cutt off my call.. What is this sir? he is doing the same thing for the past 4months.. what should i do sir...

Agent Name : Srinivas D
Agent Number : [protected],[protected]



Please find a solution & regret my problem thanking you Sir...

Dear Vodafone,
I have been using Vodafone corporate connection for the past 5 years ([protected])
I have started using a new no just for data usage 3G ([protected]) along with a tata docomo 3G stick

I have been charges a amount equiv of 12,000 for the data usage for approx 10+ GB of data usage which they charges happily @ 2p/10kb, whereas i used about 11+ GB in tata indicom where my charges were about 1,000

As a customer i want my cost to be as minimal as possible. I wanted a plan where beyond my free usage my speed needs to be reduced to 2G from 3G and charges dont incur additionally beyond the specified limit. The key difference between a tata and vodafone is that vodafone pays no heed to customer service. whats they need is money money and money and dissatisfied customer

Why the hell in my senses i will take a plan where they keep on charging me @ 3g rates beyond my limits. I am OK with speed reduction rather than cost increase

Now our beloved vodafone has slammed a legal notice .. I emailed Mr Gaurav Desai sending my tat docomo bill as well as vodafone bill .. Both had a data usage of approx 10+ GB.. No response from him .. How do i expect this issue to be solved

Regards
Swaminathan R

from last 15-20 days. vodafone 2G internet is running very slow.
I am using vodafone internet here from 1 year.
but now from 15-20 days internet speed is very slow.

i am using internet on Iball 3.5G net connect modem on vodafone number [protected]

Yogesh
mob. no.- [protected]

Dear Sir / Madam,

This is regarding my vodafone bill dispute I am having one vodafone connection which i am using from last 7 to 8 months but recently i change my bill plan to 99 rental with benifit 3000 Sec Voda & Voda free i was using that sim card just for this number & want to pay only rental but in bill invoice date 11-.5-2013 i have lots of dispute my bill is showing i have done usage of ISD calls,GPRS Usage,Night Calls,VAS Services, which is never used by infact this sim card is in my pocket & if i want to use the sim card i am having basic nokia handset N1650 i dont do even local so how can i use ISD call now i was given complaint againts bill dispute complaint no - #[protected] but i never get any resolution about that & i also given a request for itemised bill copy which have to come by[protected] but its never come i called up to CC they said that bill copy deliverd on[protected] which i never got now today again i given request for email itemised bill that i will get within 48 hours now pls help to resolve that bill dispute issue if this will never resolve by your end i will definetly do police complaint with my itemsied bill copy if i never done any call so i dont have any fear to so that.

i hope you will resolve my issue as soon as posssible.

Name - Ayub Sayed
Voda Number - [protected]
Address - 306,Bldg No.22,Shivshahi Prakalp,Dosti SRA CHS,Dindoshi,Gen A.K.V Road,Goregaon-E,Mumbai - 400065.
Alt Contact Number - [protected] / [protected]
Email ID - sayed.[protected]@gmail.com

Thanks & Regards.
Ayub Sayed.

i ,deepa(nickname-tarang)having [protected]vodafne no. called callcntr for gettin info abt intrnet charges.whr dhananjay kumar(noida)pick da call at callcntr.evn aftr cuttin da call snding msg n callin uneccssry.sndig id dkumar.[protected]@gmail.com for facebook frndship.makin unwanted calls 15 times yesterday.
sud i call to 181.vl it b safe.wat sud i do.

Dear Sirs,

My Vodafone tel. no. is [protected]. I am staying at Kalyan.

My phone has "lifetime validity".

I have been recharging my phone for Rs. 333 at an average interval of 3 to 4 months. This has been going on for years now.

Same way today also I recharged my phone for Rs. 333. But to my surprise the validity of this recharge is showing as only one month i.e. till 22nd June 2013 only!! Why this reduced validity period when my phone is already paid for "lifetime validity"??

Whereas, I recharged my wife's phone no. [protected] by Rs. 222 and she got validity of life time as usual!!

I went to Vodafone gallery at Kalyan and contacted Ms. Anita. She explained that specially for recharge of Rs. 333 the validity period is reduced to one month only!!! This is made applicable from about a month back. She further said that this is decided by TRAI and she is helpless in the matter. On asking her about her seniors, she gave me your e mail id and phone numbers as [protected] and [protected].

Accordingly I contacted some on phone no. [protected] and got standard reply that whatever is done it is as per rules. Still, your details are taken and we will revert back to you in 24 hours.

Isn't it cheating your customers?? On one side you charge us for "lifetime validity" and on other side you suddenly reduce validity to one month for specific recharge value of Rs. 333 only??

I do not have consumption of Rs. 333 in one month.

You are requested to give me validity of this amount as per "lifetime validity" clause for which I have already paid earlier.

Your earliest correction will be highly appreciated.

Your faithfully,

Sharadkumar Shah

Re. : my SMS to Any DND Number !
Myself S.P. Gupta, having Mobile No. [protected] is a Senior Citizen born on 3rd January 1939 living in Vasant Kunj. At this stage of life, I am helping fellow residents in identifying insurance plans from various insurance companies suitable to meet their specific requirements and for that purpose, I send SMSs to identify interested residents obtaining contact numbers from RWA Directories and personal contacts.
To my knowledge, if the called number is DND, how can anyone have access to that number rather such a call should be blocked by the operator as soon as it is initiated.
Since the operator has threatened to disconnect my said connection by 27.5.13 simply on this account that some SMS is sent to some so called DND number by me, I approach you to do the needful and oblige. I hope, I will continue using my said phone without any interruption.

At the point of sale I was promised that switching from prepaid to postpaid will be hassle free. But being a loyal customer to Voda for so long I tried my level best to let these people sort the issue out which is caused by a very arrogant and a liar verifier of vodafone for the verification of a corporate sim. He met my father for verification and has written in his report that my dad said I live in a company flat. False. Then I called their Custome Care 4 times and they all lied saying that they have dispatched some1 for verification or the services will be activated in 24-48hrs. I am really fedup of this service. So if there is some1 out there reading this and has any kind of power to do some thing about this please do. In the very week of transition they converted the sim to postpaid in a day and then in next 5 or so days cancelled my outgoing services. I waited for some1 else to come again for verification as the last 3 times the verifier came unannounced and they were my off days and non-employees are not entertained in thecompany premises. But yet again he called me on my weekoff day. Then he called at when I had to go out on 21st and 22nd May and we confirmed the date for 23rd May 2013 but again he didn't showed up and then they stopped my incoming services as well. All my work came to a halt. I was unable to contact anyone at times of need for almost 2weeks. Raised the complaint to Vodafone complaints department on [protected] and got a promise that some1 would come today 24th May 2013 for verification and no one showed up. I even got a complaint number[protected] from the advisor. What a pacifying stunt by the advisor. Wrote a mail to the corporate office on corporatecare.[protected]@vodafone.com and even after 24 hours no reply from them. Hence as a desperate attempt trying to get some justice on this forum.

Mobile Number: [protected]

Thanks and regards,
Devesh Singh
Tier2 Case Management Officer in HCL,
N3 Center Noida Sec-58.

I had changed my number from postpaid to prepaid in January after paying my bills. Vodafone had confirmed having received the payment and successfully had converted my number to prepaid. I even did top-up on mu prepaid number. However, after 6 months of converting my number to propaid, I am receiving emails to pay the undue amount for the month of March. This ridiculous and cheap behavior is not acceptable from a reputed company like Vodafone.

This is regarding to the complaint against my no. [protected] Vodafone, i am using smartphone hand set of HTC from last 30 days, previously I used multimedia handset of NOKIA.
I told Vodafone by their customer care regarding to Internet services which I not need on my mobile.
Now problem raise when I swap/shifted/changed to Smartphone handset, despite of not aware about that by default they have activated internet services on my number. Now bill comes of Rs 4312/-..
when Vodafone send me the sms about my usages than I got to know that my current usage is of Rs3500 +... than I called and talk to customer care dept., they told me they are not able to view my bill as bill will ready in a day or two, will revert you after that but they have not revert, mean time I told them to changed the tariff or plan.
After two three days when I talked to customer care of Vodafone and asked them why my internet services active, I surprised to the reply by customer care executive that internet services was active because/due to my hand set which I am using...

Fight is that when I not activated the internet services why they activate. Vodafone never try to intimate or make courtesy call regarding internet plan.
They are waiting when the client increase /over limit the bill. and will get good revenue, My generally bill goes maximum of Rs 1100 – 1200 per month.
now they harassing me, to pay otherwise you will be in big trouble...

Thanks & Regards,
Vipul Rastogi
[protected]

sir,
i did rs. 128 recharge for data plan for 1 month. but he deducted main account balance without any prior conformation. and even do not register my complaint on calling to their customer support.

my number is [protected]. name ravi gupta

please revert me as soon as possible.

-------- Original message -------- From: vmtexDate: 23/05/2013 7:01 PM (GMT+05:30) To:vodafonecare.[protected]@vodafone.com Subject: Roaming charges on M.No.[protected]

Dear sirs,

I have recharge 43 Rs. For roaming charges reduced on date 23-05-13, 0.30 paisa for incoming & 1.5 paisa/sec.for outgoing. But after recharging my charges are not reduce. I have call 4 to 5 time to customer care but my problem is not solved.

Please order to vodafone to credit my 100 Rs. Deducted extra after tacking roaming plane.
And please start my plane of reduceing call rate as 43 roming plane.

Please immidiatly action on this company. This company not solved any customer's problem.
VikramM-[protected]

Dear Sir/Madam,

i recharge vodafone mobile number [protected] my account debited but talktime not received and vodafone not refund money.

Transaction details and status are as under

Order Id : o[protected]
Payment/BillDesk Transaction No. : prodot27885812
Transaction Date : 29-Apr-2013 09:54:59
Transaction Amount : 00000245.00
Payment Gateway transaction No. : MUTI[protected]
Bank Name : Axis Bank
Payment transaction status : Success
The line item order details:-

Mobile No. : [protected]
Recharge/WCC Transaction Ref : prodcit28404072
Reharge/WCC Amount : 245.0