Vodafone India Complaints & Reviews

My name is Nikhil Aggarwal and my number is [protected] and I have the following issue with Vodafone
Vodafone has recently launched a Sony Xperia Z bundle offer which gives 8GB internet free for 2 Months. On the 18th May I got an sms that an automatic request for ativation of the offer has been sent and the same will be activated in 24 hours. This was also confirmed by the customer care after 5 minutes of the sms. On evening of 19th May I called up the helpline asking why the service has not been activated after 24 hours. I was told that the issue would be resolved in 24 hours. On again following up on the next day, i was told that the issue takes 48 and not 24 hours. On the 21st May I had a detailed talk with the senior helpline man at 11pm. he assured me that the same would be activated by the next day. Fed up of this lingering on, i called up the Nodal office which further asked me 24 hour. After another 24 hours, i called up the nodal office again which again said that due to a technical issue, it would take another 24-48 hours.
Earlier also i have had a history of getting the internet settings configured on my phone which has been a hassle altogether on several occassions.
I fail to understand that if the company isnt ready to activate the service then why are such services launched in the first place.And if there is a technical issue then one timeframe needs to be given and needs to adhered to and such linger-on behaivour.
I think I will have to port out my number really soon as Internet pack is a necessity to me.

I have a Vodafone post paid connection. In the month of apr 13 I went for my native place in andhra pradesh. Till that time no services like joke caller tune etc. Were not active but when my sim entered roaming network all this activated by them self. I have called vodafone twice and asked them how these services but didn't get any proper respond. I have even talk to one of their executive directly but she did not respond later. The total bill is in excess of 550 rupees out of which only 50%(approx) is chargeble. Please help me in getting this fix.

My name: Surya Krovvidi.
Phone#: [protected]
Current plan: Rs 199 CUG, 200 Local and 200 Std Min.

Called customer service (111) and requested for plan change. They don't support the plan change, since it comes under corporate connection.
I sent email to customercare.[protected]@vodafone.in, requesting to plan change. I had sent initial email on 13th may 2013. I received a response through email with some plan files. I could not understand the information provided and requested them to call me as there is no customer care number for corporate connection for plan change. Again 16th May sent email and requested to change the plan Rs199 with 600 Local min and CUG plan.
I have received the response same as earlier saying choose the plan from list of files attached. Then again I could not understand, please call me to understand the plan.
I am not getting support from Vodafone customer care, as the information provided to through email could not understand and no phone number to talk to them to clarify.

Its been 10days and no clue what todo.
Request your help on this.

I have Vodafone post paid corporate connection for last 3 years. Last year when I was leaving NCR for one year I asked Vodafone to disconnect the connection. Instead they asked me to pay around Rs 500 for some advanced rental plan. So a year later I can use the same connection. They promised after one year I can use my connection as I was using. Last month after 1 year and 1 month when I received the bill they have changed my billing plan to some high costly billing plan and they have charged 5 times for each call than I used to normally pay. When I called them first they told me that they will readjust my bill accordingly. I waited for few days as there was no response I called back they told me that they may adjust amount in next billing cycle. After inquiring again they informed me they are not going to adjust my bill.
Also, I had auto-debit activated on my credit card. I was told by the Vodafone representative that my account will not be debited till the issue is settled but they have debited the amount from my credit card this is equivalent to forcibly extorting money.

Hi,

Vodafone has stopped my mobile service without information in SMS/Call. i contacted store person and he told me to submit address verification and photo ID which i submitted recently in less than 6 months. i submitted bsnl telephone bill and pan card which are issued by government. due to this disconnection i cannot call/receive calls. which may disturb my job duties if cant receive calls. they should have give customer some time to submit documents/ switch to other operator to send an SMS to 1900 for porting. recently i recharged huge amount and took service of internet. i lost connectivity and cant even send message to porting. the store person response is also very bad and insulting. also i see other people have the same problem like me. he told us , submit documents we will activate. what the hell they did with our old documents he dont know. he became dumb when we ask him why didnt your company send us message/called us to submit the documents. vodafone customers need to predict future and keep documents etc ready 24X7?

i deceided to change all my and my family mobile connections to other provider and file a suite against vodafone.

I had ported in to vodafone from BPL as theey gave me a very good offer. After 3 monthes of my tenure in vodafone I had called theem a couple of times to confirm if my internet pack will stay active. I was assured by theem theat it was active and I dont need to worry. Unfortunately I didnt make a note of time and date of theose calls made to theem. But thee fourthe monthe I was bombarded withe a heavy bill of more thean Rs. 3,000. Then I had called theem to ask thee reason for such a high bill. They told me theat my internet pack gives me 1GB and was over my usage. I am thee only earning person in my home now as I lost my dad 2 yrs ago. I had to borrow money to pay my bill. Then again thee 5the monthe theey sent me a bill of Rs, 1900. I was informed by a very helpful guy from vodafone theat my internet pack was still not active. I was lied so many times by theem. I need justice for theis as I had made my side clear by calling theem to confirm if my internet pack was active. I asked theem to look into theis and theey just told me theat you have to pay it as theey didnt maintain thee records of thee calls I had made to theem in around march or april. I told theem theat I will make a complaint against vodafone and theey just told me theat I can do whatever I want and will have to pay all of thee amount.

My vodafone no. is [protected]
My name is Romit Sharma
25/05/2013 is thee last day to pay my bill.
Please help me get some justice.

Thank you.

I paid 57 Rs through the Vodafone On-line shop with following details
Order ID : o[protected]
Payment Transaction ID: MSPD[protected]
Date and time : Sun, May 19, 2013 at 8:10 PM
No recharge has been done yet. And every time I call 111 they give me a ridiculous reply to visit the Vodafone store.

I live in a place where there is no Vodafone store. So I have to travel to pune to just register a complaint about this matter.

You people are insufferable irritating lot of nuisance with totally illogical reason for every mistake you make.

I don't understand, if your customer care is 27*7 and if you do on-line recharge why cannot I lodge a complain about on-line recharge with your customer care.
I want my money back and explanation.

I am also forwarding this mail and a copy of transaction receipt to Consumer-court, Consumer Complaints forum and TRAI

Hi Team,

I tried to recharge my fathers vodafone number from "https://shop.vodafone.in". My money was deducted from ICICI Bank but my father did not get any recharge. Could you please look into this.

For any assistance please call me at [protected].

Regards,
JayachandraReddy...

Dear sir,

my self pathan shahnawaz. I am useing network sarvice of vodafone and my mo. No is [protected]. I don't know when vodafhone stop my sms sarvice. I know about that thing when i call at coplain no 198. I told some sarvice are activete on my phone at i wont to stop them and i also trying to stop them at that time castomer care represanative told me ur sarvice of sms is stope by campany than i told u should inform me ur going to stop my sms sarvice becose o[censored]r that mestek i have to safard a lose of rs10 than i told plz note my complain costomer care represantative refused to add my complain then i tell i will complain at cansumar coram than he told me ok u can complai.

This is to bring to your notice about about the bad customer service provided by the staff at your center in Margao, Goa. For one to get an appointment is a long waiting time not because there are too many customers on line. It is just because they take too much time to deal with one customer. Well it is actually good if they put that much time to understand the customer but actually what happens is once a customer goes to a staff they listen for some time and then they disappear to their back area for long time. It looks like that they have gone to find the solution for their problem but then they are not to be seen for atleast 15 to 20 minutes. This is done with most of the customers. Yesterday I had been there and saw this and thought that might be they have gone for their break or so. It was in the evening. My problem was not solved due to which I had to go again today in the morning and found the same situation again. Another customer who was already being attended much before me was sitting at the desk waiting for the staff to come back. My number came and even after that the staff had not returned. Finally he also got agitated and asked the staff who was attending to me to help him out which the staff said that the other one will soon arrive. But actually till the time I finished my work which took atleast 15 minutes that staff did not come out and finally the customer walked out without getting the new connections which he had come for. I had to pay for my new sim card and when I reached the pay counter there was again no one at the desk. It took another 10 minutes for some other staff to come and finish the line at pay counter.


There is a CCTV in the store and I am sure if it is recorded then you will have proper evidence of what I am saying.

Hoping for the services to improve at your center in Margao.

Hi,

This is w.r.t above mentioned subject in regards to the top up of 3G data for my post paid connection; since 19th May i m trying to activate additional package of 3G of 1 GB; as my monthly package of 3G data of 1 GB is about to complete.

For the message which i sent to 111 i got msg which says "Hello! we are unable to process your request currently. Please try after sometime".

I need to understand the problem and why my request is not processed; as on today i will be completing my monthly package and from now onward do i need to use my iphone or not?.

Do i need to write mail each and every time for same services or what? same problem i m facing from last 3 months need clear explanation on the same.

This mail i m writing to educate you that i m ready to pay for services which i ll be using and for the services i request and you will not activate and if i charge for my placed request. than for sure i ll not be paying at any circumstances;

In simple words i would like to say i ll keep using 3G services and after completing my 1 GB if i charged than i will not pay for it as i have placed request and you have not processed it. its problem from your end not from my end.

Regards

i have gave an application to move in airtel from vodafone on 13/5/2013 but still doesn`t complete my mnp
wen i contact in airtel they say vodafone have dosen`t gave verification complete and dosent do any process further my mobile no is [protected]
pls do fast

To Vodafone

I Mr Arthur Sequeira your postpaid facility user is writing you a Complaint stating the following issues I would like bring it to your notice.

1) I have been charged with extra amount as compared to my Monthly Rental for both of my Postpaid Plans.

2) Extra Rental has been charged for my number [protected] .i.e. A sum of Rs 423,wherein my initial plan is of Rs 248 Out of which my monthly Rental is Rs 150 + 2 Vodafone numbers free for lifetime with a Rental of Rs 98. Including 3G Data Plan of Rs100.

3) An extra amount of Rs 99 has been charged for downloading of a Software which is not applicable to my phone and (which i have not even dowloaded).

4) And also Extra Rental has been charged for my other number [protected] .i.e. A sum of Rs 189 wherein my initial plan is of Rs 115 which includes the rs. 99 plan + one number in Vodafone Friends Circle which charges is Rs 16 which add upto 115 /-.

Please find the attached Bill Snapshots in which all the extra amounts are marked in Red Circles.

Requesting you to please look into to the matter asap and revert to me on the same.


Thanks & Regards
Arthur Sequeira
[protected] / [protected]

Sir/Mam,
I am Hitesh from delhi. I was using a vodafone postpaid connection i.e. [protected]. I deactivated this number last month. After that i tried to clear my dues pending with the company but there was no proper guidance also the mini store refused to accept the payment and said they are not authorised to accept payments of deactivated connections.
When i called customer care, they told me that mini stores are completely authorized and they can accept the payment. I again visited the mini-store but this time they said they are not going to resolve my issue at any cost. Then i again called the customer care to raise a complaint against them but this time they also didn't helped me out.
The people i tried to talk at customer care :
Mr. Deepak (Team Leader)
Ms. Anamika (supervisor)
Mini Store Details that denied to accept the payment :
Bhani Communication (A-1, Bawana Road, Opp. New Anaj Mandi, Ashok Dharam Kanta, Narela Delhi-110040



Thanks
Hitesh
+91-[protected]

sir, my name is bivek kumar gupta. my new vodafone postpaid no is [protected]. i have taken my new sim from vodafone store before a week and till now it has not started. therefore i m requesting u to please pay some attention towards my matter kindly. i hope u will proceed my work as soon as possible. i am waiting for your favourable response in this regard.
thanking you,
bivek kumar gupta
mob no [protected]
email id gupta.[protected]@gmail.com

Hi,

Below is the which i used to sent vodafone two times.

Kindly help me.

Thanks & Regards,
Rahul Thakur
[protected]

Dear Team,

It very sad to say that your sales team committed to us fraud plan and after activating of SIM there will be no services available which your sales team committed us.

Earlier i am using the reliance CDMA network for four year now i port my number to your network with postpaid connection.

The plans committed to me are Rental 299 where rent will be 250/- and Rs. 49 will be discounted with 800 local and national call and 300 local and national SMS free plus 1GB internet pack on 3G network for Rs. 150/- only and one vodafone local number free for first six month.

Now, when i called to customer care for taking information on this they said that on my number [protected] rental plan is 299/- but with 400 local and national call and SMS free only not as per above and there is not internet pack and number free services are on this number as committed to me.

The person who committed me his name is Mr. Nitish and his mobile no. is [protected] now i am trying get these services activate through him but he is not helping me.

After that i launch a complaint to your customer care against him with my query no. SR_NO=[protected] but still i did not get any solution and call for the vodafone.

This is very bad experience for me that such a big company making lie promises to the customers for just being with him.

If all these services i will not get definitely after three month i will port my number to other network.

Looking for your help in favour of me.

Thanks & Regards,
Rahul Thakur
[protected]

To whom so ever it may concern

This complaint is regarding problems using Internet Services on Vodafone provider. I recharged my Vodafone number with a 2G mobile package valid for 4 days on 12/05/2013. During the validity of this package I recharged with another 1-day trial internet 3G pack on 14/05/2013 to test performance since I was experiencing poor connectivity with 2G. My 3G pack expired on 14/05/2013 itself and I continued browsing internet (chatting, emails) on assumption that my 2G plan is still active since it was due expire one day later. Suddenly i got 2 subsequent messages on15/05/2013 evening from Vodafone charging me for internet usage throught the day and my whole balance was deducted (~INR 200). I was left with only INR0.01 in my account - feeling disspointed was not able to make any phone calls.
I could only call toll free numbers and I tried getting in touch with a Vodafone Customer Care executive for assistance. I made 4-5 calls in half an hour and all executives gave me different views. None of the vodafone officals were skilled enough to provide me convincible reason of what happened. I got to hear varied reasons like your recharge on 12/05/2013 itself wasn't successful, 2G and 3G recharge doesn't work in parallel, you had used your entire usage limit allowed (which i clearly hadn't)

None of the officials seemed to know the working of vodafone operations and customer service that I experienced had been too disappointing. They gave me a request no.[protected] but there had been no progress on it. On top of it the call to 111 gets disconnected after precisely 5 minutes 10 seconds and many a times all my struggle to go through dozen menu options to finally talk to the execute goes in vain.

If at all vodafone has rules like you cant recharge 2G and 3G at the same time, isnt it their responsibility to atleast communicate this to the customer when customer attempts to make an online recharge? Why do they allow multiple recharge option then without prompting or warning the customer? I didnt even receive any message that my 2G package is terminated since I recharged with a 3G pack, obviously I kept on using 2G with the assumption that it is consuming my package allowance

I must admit that vodafone is not at all customer centric and the overall experience had got me really annoyed - I just don't feel like using any of the vodafone services henceforth

Request ID[protected]

Hi all here are the issues i have with vodafone and mailed them they are here but they are adamant and keep denying there can be any problem from their side and rather asked me to pay the bill earliest, what can be done on this and want my bill rectified.

> hi i have couple of really important
> issues and need some action on these asap as these are
> related to billing
>
> issue 1.
> i have been using your vodafone services for the mobile
> number [protected], for last 5-6 years, since then maximum
> bill amount generated on this number is not more than 1500
> rs, latest bill which i have received is more than rs 6000,
> which says i have made isd calls to somalia for rs 5136 and
> spoken for more than 106 mins, which is not at all true
> there is definitely something fishy in this as you can check
> my records i haven’t ever made any isd calls from this
> number, and if i have to speak for so many minutes on isd
> call i could have used cheaper options.
> infact i have 3 mobile numbers with vodafone and haven’t
> made any calls to somalia from these. I have been
> receiving number of missed calls from unidentified unknown
> international numbers calls few weeks also which from +92
> numbers which you are unable to control how can you assure
> that your systems are perfect and there aren’t any issues
> on billing on isd calls, where fake calls are registered on
> other customers name and they are asked to pay for it,
> so iam not liable to make these payments.
> irequest you to please look into this matter and rectify the
> mistake and rectify the bill
>
> issue 2.
> i have received text messages stating that i have to clear
> the amount which i have mentioned above for the latest bill
> asap to continue my services even before i received my
> bill.
> when i call for this query the customer service person is
> unable to help, saying they can only give detail 2 days
> after the bill is generated.
> if you cannot give reason for me to pay the bill why are you
> asking for the same creating panic and suspense
> harassing the customer.
>
> issue 3.
> your customer care team is inefficient i always have to go
> to a senior customer care rep. While i am on call to search
> for solutions to my problems, i have number of requests to
> speak to a senior customer care person and the customer care
> person becomes so adamant not to transfer that they hang-up
> the call saying that they are transferring the call.
> this is completely unprofessional and unacceptable.
>
>
> issue 4.
> when i call to your customer care the calls are being
> recorded, then i have the right to have the copy of these
> calls as these calls, as there calls are at my cost so i
> should get a copy of these, because you will always use
> these recording whenever you want so should i be able to use
> it.
>
> issue 5.
> i have 3 numbers with vodafone and you register only 1 email
> id for receiving online bill to save paper but how do you
> expect me to keep trying 3 passwords to open the bill how
> will i know which bill is for which number if they are all
> on 1 email id where you don’t even mention the mobile
> number and
> dont expect customer to remember the relationship number if
> that is the case then it is impossible to have online bills
> for multiple numbers with same service provider.
>
> i have been your customer since 7-8 yrs and intend to remain
> so
> but there is no consideration and control on your services
> where i am being asked to pay for calls which i never made,
> customer service people are unable to solve issues, there
> are billing issues, i request you to please rectify my bill
> and check your systems as this is harassment for me as a
> customer.
>
> i request to have any communication on please drop a mail to
> - [protected]@yahoo.com,
> or mobile no [protected], as this is my primary contact number
> other number is used by my family members.
> i have mentioned my details below and also attached copy of
> the bill
> nitesh lalchandani - [protected], [protected]
>
> bill issue for april month for mobile number [protected].
> complaints made earlier
> on 5th may
>[protected],
>[protected]
> on 12th may
>[protected]
>
> being a vodafone customer and a well wisher i request to
> please look into this and revert asap
>
>
> regards
> nitesh lalchandani
> [protected]

I am using a Vodafone post paid number ([protected]). Few months back i bought a new phone which is Samsung galaxy grand . I got a handset bundle offer from Vodafone i.e. 2 GB 3G data for 2 months.it got activated on 25th feb 2013 & my billing cycle is 1st.i used 3G for a month & i got a call from Vodafone asking about the experience of 3G.vodafone executive told me that this bundle offer will play according to my billing cycle.now on midnight of 1st may 2013 this offer expired.i received my bill and i found that it has Rs 2484 which is shown as 3G usage from 25th april to 2nd may 2013.
i called customer care and the executive told me that you exceeded the 2GB plan and you have used some 350 Mb extra.
infact i got many calls from Vodafone regarding this offer and they confirmed me that this offer will end on 1st midnight.i used to check my remaining 3G balance regularly.on 29th april the balance was 781 MB.i called customer care on 30th april.mr shantanu mukharjee was the name of the executive i had words with.even he confirmed me that i am still left with 781 MB and i am supposed to use it till 1st midnight.
now when i called Vodafone care after seeing my bill they told me the same story that i used more than 2 GB.i asked the executive to launch a complaint but he refused and told me to send a mail to vodafonecare.[protected]@vodafone.com and corporatecare.[protected]@vodafone.com

I received a mail and again same story that i overused it.

my questions..-
1. If i used over 2 GB and this 2gb got over on 25th april why did your executive gave me wrong information that i am left with 781 MB.
2. If its a human mistake then why your system was showing me 781 MB till 2nd may 2013.

Too much call drops from VODAFONE SIM at AECS Layout , Kundalahalli Area , ITPL and near by Areas.
Fed Up with VODAFONE services & we dnt get interest in talking to near & dear Ones.
Pls take necessary actions ASAP.

Call drop happening from 1 - 2 months.

Already received MNP Port code.
Ph No : [protected] , [protected]