Vodafone India Complaints & Reviews

Vodafone — Issue of Call Rate

This is with regard to the call rate charged by Vodafone.

Yesterday (on 07/09/2011) I made a call at around 6.40 P.M at a local no. for the total duration of 5 minutes & 54 seconds and for the same my account was debited by Rs. 5.40, however I have 60 paisa/minute plan.

I told the customer care executive who was handling my call and explained the problem in call rate. They kept me on hold and then disconnected the call.After that I made a number of calls to customer care and on one occasion they replied that the systems are not working etc..............ultimately even after so many calls my query was not answered neither the extra amount charged by vodafone was credited in my account.

I regret to inform that I had faced lot of difficulties while requesting for clarification of this rate charged. But I could not even get a reply rather than a satisfactory reply.

Request you to kindly look into the matter, as I somehow paid attention only to this call, whereas for the rest of the calls I do not know how much money has been fleeced from me.

Regards,

Lalit Mohan Fulara
[protected]

Vodafone — recharge amount

I have a pre paid mobile connection from Vodafone (earlier called Hutch). On 14th May 2008 at about 0800 hrs I charged my account with Rs. 500 by transferring the amount from my bank through e banking. I was surprised to find that only Rs. 315 has been credited. I am aware that on a charge coupon of Rs 370 one gets full talk time worth Rs 370. So I expected that I would get perhaps 450 worth of talk time on a charge of Rs 500.

When I called customer care they told me that there is a scheme for Rs 370 and Rs 590. Anything else does not qualify for full talk time. Howver, since Rs 500 is more than 370 I should get at least that much. I asked the customer care executive to give me the number of his supervisor or let me talk to him. This was not done, in spite of three attempts.

If this is not an unfair trade practice, i do not know what is.

VK Singh

Vodafone — debit my money

I am not activate in any cricket commence but my money is debit on account balance Rs.9.50.My NO-[protected].Very worst response in customer care.In 30 minutes one solution given to me.I am going to Consumer Court

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Vodafone — un successful recharge

UNSUCCESSFUL RECHARGE TO MY MOBILE BUT DEBITED AMOUNT 50 INR FROM MY ACCOUNT NO : [protected] DATED 02.11.2010 MOBILE NO ; [protected] & ORDER ID : R [protected] .

vodafone easy recharge — Account Debited but vodafone number not recharge

As per attachment my account is debited but my vodafone number not recharge with 50rs.

please do the needful as soon as posible.

Vodafone — unsuccessful recharge

money got deducted from my account but my mobile not recharged
but i got a receipt of succesfull recharge. order no.3579434 mode of payment- debit card-436303 and i didn't reccieved a confirmation email

hi,

my alternate number is [protected] and why are you calling me just refund my money.


Thanks
Satya Narayan

Vodafone India — mobile not activated in Hong kong

I came to Hong Kong from Delhi three days back. I find that my Vodaphone mobile N0: [protected]
is not activated. I will appreciate if this is activated immediately.
RKShivpuri

Vodafone — service and bill without request

I'm one of the users of vodafone.
I have not requested for a caller tune but they had sent me a caller tune without any prior intimation.Now, they have charged a bill of 30/- per month.this is REdiculous

Dear Sir,

Pls send me the details of outgoing call list for 3 months, he cheated me 18000/-

pls kindly sentd to me a soft copy as soon as possible

pls i kindly requesting you

Dear Sir,

phone number is:[protected] (AndhraPradesh)

Pls send me the details of outgoing call list for 3 months, he cheated me 18000/-

pls kindly sentd to me a soft copy as soon as possible

pls i kindly requesting you

Vodafone — suddenly stopped service

My phone no is [protected]

I am purchase Vodafone connection on 09.11.2007. But tommarow the phone connection is stopped. we contact the Vodafone office they inform us the documents not received. we have submitted the all documents to the delar. after today also i am submitt the second time to Vodafone office after submisstion of my documents they inform us phone is activated after three days.

I am very sorry to say i am very urgently need the phone. so please activate the same today itself.

also the documents you have collected the dealar after you activated the phone then why after two weeks you had disconect the phone.

sir
i brought a prepaid no., [protected], i summited the proofs to the shop keeper from i purchased.
the phone disconnected after 5-7 days .
i again summited the forms at mall road vodafone store on 13.aug & on 19.aug my connection get started .
Then on 24.aug again it disconnected & on 25th ( that is today ) i went to vodafone store again at mall road, they r saying to again deposit the forms, what the hell is this going on . r we people stupied or u guys .
How many times we should summit the forms to u guys.
The customer care service of vodafone is so careless that they r dont worried to harress the people,
we shifted from delhi & we were using vodafone over there, punjab vodafone c.care people i[censored] want to learn how to deal with a customer, pls go to delhi & learn from them .
i will never use vodafone services in my life & nor will recomend anybody to use .
thanks a lot for HARRASMENT .
IS THERE ANY RELIEBLE PERSON PLS CONTACT
AMIT
ALT NO. AIRTEL - [protected]

Vodafone — distinction of vodafone line

plz diconet my line[protected]

Dear Sir,
Please explain below mention mobile no.bill is more than regular bill (period 11/06/09 to 10/06/2009)
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],
Please note that in all bills credit H) Misc credit charges.

Adress,

Seasky Cargo & Travels Pvt.Ltd.
174, Office No. 5-6, ist floor, Hornby Bldg.
fort, mumbai-400 001
Tel No 40258000

Vodafone — Failed online recharge

recharge unsuccessful but money is deducted
I have recharge my mobile on 19/11/2010. My transcation was not successful.
But money is deducted from my account....
I received message from vodafone that "we will refund the amount to your account in 5 working days"! IS IT POSSIBLE?

vodafone online recharge via net banking — recharge unsuccessful. amount deducted and not returned

I did an online recharge to my Vodafone number +91-[protected] for INR 222/- on 16th june2011. The recharge did not happen. Money has been deducted from my account and has not returned till now.

MY SBI acc number is [protected].

Please help.

The account statement reads like this:-


Date (Value Date):16-Jun[protected]Jun-2011)
Narration:TO TRANSFER INB CCavenue Bills
Ref. No.:CCA11FAXL835IG54671720 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Debit:222
Credit:0


please help me get my money fast

Vodafone — failure recharge

It is very shameful that I am complaining 3rd time. On 04/09/2011 I opted to recharge my vodafone no.[protected] for Rs.115/- my account was debited but so far my complaint has not been taken care off.

Kiran Sangvai

Online transaction — online transaction

am not receiving High Security Transaction Password in my registered mobile no. from Bank because of which I am unable to complete the transactions. Please do the needful

Vodafone Recharge — recharge was fail

I recharged my mobile [protected] through recharge it now site on January 30th 2012..I used hdfc netbanking.Amount was deducted but the recharge was failed.What will i do?

Dear Sir, I have done a Vodofone prepaid recharge for Rs 509 for my Kerala No +91 [protected] on 06.02.17 for TID [protected] through SBI BUDDY. My SBI BUDDY sent message as

" Transaction successful ! Rs 509 has been paid on 06/02/18 for TID [protected] for recipient #[protected]".

Kindly inform how to confirm whether it is a failed transaction and what is the mechanism of getting back debited money. I request an early response

Major Dr N Sekar Thirunelveli
Mobile[protected]
email: [protected]@gmail.com

Dear Sir, I have done a Vodofone prepaid recharge for Rs 509 for my Kerala No +91 [protected] on 06.02.17 for TID [protected] through SBI BUDDY. My SBI BUDDY sent message as

" Transaction successful ! Rs 509 has been paid on 06/02/18 for TID [protected] for recipient #[protected]".

Kindly inform how to confirm whether it is a failed transaction and what is the mechanism of getting back debited money. I request an early response

Major Dr N Sekar Thirunelveli
Mobile[protected]
email: [protected]@gmail.com

Hi,
I've lost my mobile, a postpaid connection with Vodafone. I called up the Vodafone customer service at [protected] and 111 from my cousin's prepaid Vodafone number and I was asked to call the other one. Vodafone has started this stupid service of conference facility, whose advertisement just goes on and on without any way to skip it. The IVR doesnt tell you which digit to press to speak to a customer service representative. I dont understand how Vodafone management thought that the idea of conference facility is such a great thing that everyone would want to listen to it even when they are frantically calling to report the loss of their mobile/ service.

To add insult, the prepaid customer service representatives dont have the ability to transfer calls to postpaid department and we have to call from a landline to reach the postpaid department. How can we term this as "Happy to Help"????

This is terrible customer service. Please, Vodafone guys, so many people have so many complaints on you. When will you start learning? Please, do you know what feedback is all about and the purpose of it?
If so, IMPLEMENT!!!

Dear sir,

My number is [protected].

Subject: Bad customer service in Hyderabad.

I am a loyal customer of Vodafone. From past 4 years I am using. But now, i am not satisfied with the service because of bad customer support.
My experience with your service was I have called twice to the customer care but the reponse was not at good. Really I felt unhappy with the service. The two persons who had handled the call had given a bad response to me. The two persoons said, we will transfer your call to my supervisor but they dint. We are not a fools to make like this.

Actually I had 7.10 Rs or some change in my account also I had 54 minutes of night balance.
After 11 o'clk I made a calll to one of my friends, unfortunately the 7/- was deducted from my account. After that, I made a call to customer care to check out.But his response was so rude and also argued with me. I said after 11 o'clk I called but he was saying before 11 o'clk you have called so that the 7 rupees was deducted. One more fellow said you dont have a balance on your account up to 11 o'clk. and still, How could they say without checking the details. Really I am so frustrating with the rude reponse from your service. I never experienced like this.

Mt request is, take a proper action on both of them who had handled my call twice.
Why I am teleling, they even not checking the details and giving the response to the customers and they are playing with the customers for sake enjoyment. Even they not showing any empathy or way of appoaching.
If they do in the same manner, the service will get bad remark from the customers.

So could you please take a sufficient action.

Thanking you sir.


Arun Kumar.

vodafone mobile services in hyderabad — worst customer service

Sir,

My self C. vijaya Chandra . iam customer of vadafone communications. My Mobile number is [protected]. I have activated caller tune from friend mobile still from last 2 weeks but it is not activated still now . already my balance 50Rs is deducted from account. When i call to customer service they are delaying my query. I have registered my complaint two times, my complaint no are[protected] and[protected]. please iam requesting you that give me solution for this . In customer service department is very worrest i never seen like this persons.

Hi,

I have a vodafone prepaid connection, [protected].

And i am very mad about it now, because of the advertisements i get. How this marketing people get my number. The point is i get 10 - 15 advertisement calls from those people in a day.

Somebody help me. No use of Vodafone customer care, i tried it many many times.

How can i solve this problem?

Linu.

Hello,
My name is Suman. Today i have called to vodafone customer service which is located at hyderabad. Actually i have recharged my cell to make a important call. When i checked my balance i got a message stating that i have negative balance in my cell. All of a sudden amount was deducted without my knowledge. When i called customer care, executives informed me that love alerts is activated in my account. My cell was with me and i dint activate anything. When i am speaking to executives they are not even listening what am i saying and executives are speaking arrogantly. I requested to transfer the call to TL but they dint transfer. Sometimes i will get calls from vodafone from different numbers, when i receive the calls, money will be deducted from my account. Due to these issues most of my friends stopped using vodafone. We are unhappy with the service provided. Very soon vodafone would loose most of the customers. Im using vodafone since 5years so im registering this complaint.

Regards,
Suman.

Hi,
I have been using Vodafone since two and a half years but suddenly one day my number was deactivated on the grounds that my documents were not verified.I was not even informed about this even once.I got to know only when i tried calling up through my number and i could not use the service.
i dont understand that after two and a half years the copany realized that my documents are not verified, moreover, even when i again submitted the entire documents the service was activated after 78 long hours.
The customer service is worst .

Hi,
I am using vodafone for past 3.5 years and now a days, there is no connectivity and no proper response from the customer care. really no idea on how to go about since i have given this contact no. for all my relatives and friends.

The worst network coverage and irresponsible customer care.

Vodafone — loss due to vodafone bad service

Respected Sir

In 10 November, 2009 i activate BIR (Basic International Roaming ) on my vodaphone number [protected] and i was told that in this service i cannot make any outgoing calls as outgoing calls are barred . During the official stay of 2 months in US , Vodafone Suspend my number i enquir about it and i came to know it was due to my Bill . on 15 January 2010 , i Came back to India and I checked my Bill ( Bill number [protected] ) in which 3795 Rupees was added to my bill as outgoing calls charges . I submit my request number [protected] to vodafone customer care , he assured me that your phone number will be activated within 3-4 days . after 4 days nothing happens there . I again called top customer care many times but no resaponse always i got the answer that your request is pending. I went to Vodeafone Store sec 35 chandigarh 5-6 times ( Executive name : MEGHA) , But Every time she assured me that the complaint will be resolved in 1-2 days , Now I deposit 4000 rupees to vodafone . Till now the matter is not resolved
As i have Electronics Business , I have This contact Number on all my Bill Books and Letter heads and all document , Due to vodafone's bad service i lost my many oredr of worh 8 - 10 lakhs , Copy Of Vodafone bill is attached

Please help me to resolve this matter , so that there shold not more loss to me and my company

Satwinder Pal Singh
[protected]

Hi Satwinder,

We apologize for the inconvenience. We have rectified the error & necessary credit has been passed in your account. Do e-mail us for further queries at vodafonecare.[protected]@vodafone.com. We would be happy to help

Regards,
Vodafone Customer Care, Punjab

Vodafone / Mobile network — Bad customer handling

I have to make payment 6000, i made 5500, i just want to get the clarification on the remaining amount i tried to contact the person at customer care office (Koramangala) .Care centre working time is 11 am to 8 pm , when i went the time was 7 : 55 pm. They didn't allow me to enter and communicate , If ask for the time they informed us that its their wish '" When should close and when should open " the language which they used was not decent to handle a customer .

The proof of time is with me , The bill printed on the automatic machine is 17: 55pm. I can present this for further information .

Vodaphone has the worst customer service of all the mobile service providers I have dealt with. It's not a torture to be on the customer's end while being subjected to random questions like "how much did you pay for the recharge?" Hell if I knew I was supposed to remember how much I pay every time I recharge, I would be keeping a journal. A simple question like why can nobody get through my phone and why they hear the message "this phone is temporarily out of service" cannot be answered by the oh-so-well-trained customer service reps. Apparently all they can offer you is a canned response prefixed by your name at the beginning of every sentence! I think it's time to change. I am happier with Airtel or even Reliance! Boo to Vodafone!!

Very Pathetic service from vodafone, Hopeless System used at vodafone, u do not have the correct name of the cust.inspite of correcting the people they still call with wrong name, call recd from [protected], supervisor (Laxmi) and nodal officer (Imran Shaikh) are also good for nothing, the nodal officer says you send us the mail and we will look into the matter
Total Harassment as receiving calls pertaining some other person by the name Guddu.
Kindly look into the matter
[protected]

Hi, , , i have vodafone prepaid connection, , , since few days i have observed that my balance is getting cut with small amount like 50 paisa or 1Rs in every minute or so that too without calling anyone, , , , for the whole week i have not done any outgoing calls i have received only incoming still my balance of 100 rs was deducted.on calling the Customer care (198) who are worst on replying, , , , kept me on hold for 15 min finalling disconecting it, , this repeated 3 times in a day ...and since 1 week i am not able to call 198...because if you call this num for more than 3 times a day then u are barred to call the same num for 1 week, , , this whole thing has made me decide to switch to anathor service provider, , , , , Vodafone is the worst on customer service and yet they advertise Happy to help...

Vodafone — bad customer assistance service

Hi All,

since 6 year i am using VODAFONE service. yesterday i experienced bad customer assistance actually i need internet settings but nill response from the customer care. if this continue definatly i will change the mobile network. Vodafone improve your customer service.

Vodafone Essar — Worst customer service

My number is [protected] .am a Vodafone customer for past few years recently facing lot a of problem with it
a bonus pack called " Kodumbum pack " has been activated on my number charging 3 rs on daily basis.i cannot deactivate that service for past few months lodged complaints many time ...no response at all from them . atlast i deactivated few days before ...i called them and asked for waiver -They said its not possible...i sent mail to nodal officers same reply from them. I left this matter . Recently i tried to go for service called CREDIT ...Whenever i try to activate that service it wont to do so...l called customer service and lodged a complaint till now no response problem persist...So i left it. again new problem started i put bonus pack 125 ....its a rate cutter ..that pack is not activated ...again called customer and asked them.....They said have to wait for 24 hrs......i don't know y have to wait 24 hrs just to activate the service that i paid for......Always they have a answer "Server down" "Server "problem" "technical issue" Worst service ....one more thing is most of the customer care agents used to disconnected the call if they cannot answer

What happen to TRAI rules and regulation

To,
1) VODAFONE INDIA
2) VODAFONE UK
3) VODAFONE Global Enterprise
3) TRAI
4) Hon. Consumer Court, Mumbai
5) Hon. Minister for Telecommunication, Broadcasting & Internet
6) VODAFONE Facebook page
7) To The Times of India & Other relevant news and media companies.


VODAFONE is the WORST company in the WORLD. IT has the WORST CUSTOMER CARE. The pre-paid number in question is: [protected].

Details of my recent HORRIBLE experience with VODAFONE is as follows:

VODAFONE is the worst company in the world. Do not opt for their 3G data cards, dongle or iPad micro sim.

My recent horrible experience with Vodafone is as below:

I purchased a NEW Prepaid Vodafone 3G Mircrosim and Internet connection for my IPAD. The number is: [protected]
.
Purchased a new microsim for Vodafone on the 20th of july'2013. First in the Vodafone gallery, none of their employees knew what kind of sim goes in the iPad, they took 15 minutes to figure out that a microsim is required. Secondly I was told that with a recharge of Rupees 499, I will get 3 gb of 3G connection per month. I paid the 499 and I was told that I will receive a verification call within 6 hours after which my Internet will get activated and service will start. I finally get a verification call and they confirm that my Internet will resume within 1 hour of that call.

It has been over 15 hours but my service never started, post which I called the prepaid customer service number. After explaining them my problem for over 25 minutes on the phone, I am told that I need to recharge my account for a further balance of 10 rupees only then I can use the Internet. When I ask them why wasn't
I have 4 VODAFONE postpaid and 1 above mentioned prepaid connections. I plan to disconnect all of them after going through this experience.

It is high time we Indians file criminal and consumer suits against such companies, I being an advocate plan to take Vodafone to court as early as this coming week. I further plan to take up this fight against such horrible customer service against VODAFONE in the Press & News Media and also file a complaint with the PARENT company of Vodafone as the Indian Counterpart will never take any action since CUSTOMERS are not considered KINGS but DOGS in INDIA.

My contact details are: [protected]@outlook.com OR [protected]@gmail.com and my number is [protected].

If anyone else wants to join kindly contact me

Myself advocate swapandeep singhal, I went in indirapuram vodafone centre to change my mobile no.--[protected] postpaid plan to some aother postpaid plan. there is token system so i took the same...my token number was 142.But many persons came after me had been taken up before me.I complain about this unprofessional conduct many times but the executives...Jagjeet and Naresh ji told me that they are taking up their premium customers first as there token is on priority...so I asked the how to take a priority token...they told me that as your number is only 4 months old you have to wait atleast for 2 years to become premium customer. I waited over there for 45 minutes but no response.So my complain is if i had made any mistake by porting my number with vodafone.If i went to vodafone's store for some query and taken token even then behavior with me was like a neglected customer...the system should be first come first serve and not on priority basis...that was a very unprofessional behavior at vodafone's end.Kindly take a strict action against vodafone for such an unprofessional behavior.
thanking you

Vodafone — Issue in Top-up - Reg

Dear Sir/Madam,

Rs 100/- top-up was done on 04-Nov-2009 for mobile # [protected].

But it was not reacharged. Old balance was shown in the screen.

Dealer said that recharge was done. But, the amount has not been
credited.

Vodafone customer care centre said that no top-up was made for my mobile.

I reveived the transaction code from the dealer who made top-up.

Transaction id - TH[protected]

Please have a look on to the issue and let me know, what went wrong?

Hi Ganesh,

We believe that you have been contacted by our Customer care team and hope that your concern regarding recharge has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Bill-rental

Dear sir,

This is ashok kumar using Vodafone ([protected]) since last four years and with the Advance rental Plan Rs.999 for a year but they have change the plan into Rs.298 advance for a month and after several communications with them they are not ready to change the plan and continuously generating the bill with rs 298 for every month since july and now they have sttoped my all the services because of that we are sufferin a lot since 1Oct2010.

Additionally to my complaint above there has been no response to my emails sent to vodafone on vodafonecare.[protected]@vodofone.com

attached Bill Snapshots