Vodafone India Complaints & Reviews

VODAFONE ESSAR LTD — BILLS

I am taken 10 new SIM Cards from Global Direct, Thane. At the time of giving 10 SIM Cards Global Direct committed 1) CUG Scheme & 2) Rs.3000/- credited in 6 months 10 bills @Rs.50/- per month.

But when we received very 1st bills from Vodafone Essar Ltd. There is no any CUG Scheme and @Rs.50/- credited in bills.

So I writhed 4 emails to Vodafone to short out my 2 quires. So I can pay my bills amount before due dates. But they can’t give any proper reply or short out my quires.

Instead of short out my quires they send me there Advocate Devi & Associate demand letter.

I am bound to pay my actual bills amount after deducting Rs.3000/- which is taken Global Direct from me.

Thanks,
with regds,

Vodafone Essar (India) — Billing Dispute

Hi,

I am a Vodafone customer with phone# ([protected]) and I wanted to make a complaint for the inconvenience I had to go through. I was offered a new phone ([protected]) on the basis that I had been a good customer with my old number for nearly 4 years, Though I had accepted the offer I wanted to discontinue the new phone# as I was not able to maintain the same. I called Vodafone Customer Care to request a full and final bill for the new phone# so that I could clear the dues and discontinue the services for the new number. I was promised by the agent that I will get a final bill, I never received that bill. Finally I got a message saying that my services on my old phone# would be discontinued as there was a due on my new phone. I found this ridiculous as I had called in earlier for the same. The team lead (Mr. Vijay Singh) at the contact center informed me that he got permission from TRAI to do this. I have a busy schedule at my work and I was facing a hard time to clear my dues. I made the payment; however my phone is still inactive. It has been 3 days since I made the payment. when I called in I was given ridiculous reasons that the payment was not received or may be I paid for a different account. I work as a supervisor in a BPO my self and I understand how things work. Please do not give ridiculous reasons and blame customers for your inability to provide better service. I need my old phone number restored to me ASAP. I have already made a payment for both the phone numbers.

I have had a lot of issues with Vodafone, but this one has just crossed all the limits, I have not used the services for almost 2 months and Vodafone still charged me Rs.550 with No reason. On calling them about the issue they told me it was because of some grps services that was active on the A/c ..... And for your attention i have always used a black an white nokia phone with the vodafone sim card, i and willing to pay the Line Rental but will not pay for something that I was completely unaware off. My Vodafone number is [protected]. Kindly check

Ref: Cell No. [protected]; Relationship No. 1.10193711, Mumbai
I was given 1 gb GPRS free @ 99rs from 04/03/11 to 03/04/11 and was given a discount of only rs 5120 balance 3500 which i used was not given...
Even worse when i complained to the bill dispute handling department they said that the discount is correct
840920 kb is less than 1 GB but their backend says it exceeds 1 gb and refused to give me any discount

Hi all,

As per conversation Your given time is over, 3 days are completed. but my credit limit is not increase. So requested pl disconnect my Vodafone services. I don’t uses your services.
& no any compromise with you. This is my lost mail. & unable to contact you (customer care) because my no is black listed done by you.

Tomorrow purchased A new Airtel corporate number. Airtel provide best services compression with you.


Regard's
Ajay kumar patel
mob-[protected]

VODAFONE ESSAR LTD — no bill

bill bhariye atle sales tax k tin number sathe nu paku bill apvama avtu nathi............sada page par j apvama ave chhe.......

Dear Sir,
I have billing dispute with Vadofone service provider.
They have generate bills for Vadafone Live ( VF Mobile connect) of Rs.2748. This period was of 5th Aug 11 to 4th Sept 11.
There after my out going calls were disconnected. I have visit Vodafone store 5 times & log a complaints.
Vodafone person is simply saying, that you have used Internet services on iphone.
Since you are using iphone hence at the back end some internet services is activated hence we have charged you. Also they have not able to show which internet service i have used or which site i have visited.
They are not showing any URL on which i have visited.Simply they are making me run from pillar to post.Nor any senior person is attending the calls.

As of now my out going is still deactivated.Pls help in resolving the same.

Regards
Jai
[protected]

[protected]

Vodafone mobile — Mobile Bill Dispute

Dear Concerned,
My complain is regarding Vodafone Billing. Complained several times to Customer Care, Visited Vodafone Mobile Store and even mailed to Vodafone Mumbai (vodafonecare.[protected]@vodafone.com) thrice but no one was there to redress my issue.
This is Manoj Kumar Tewari, I am using a Post Paid Connection number '[protected]' , Relationship No.-1.14628977 since last Two years. Every thing was running smooth till June'11 (Bill Date :-25.06.11) in which I found Vodafone Mobile Connect & Caller Tunes charges has been added for which I have never applied."
I called the Vodafone CustomerCare and speak with Mr. Binod Tambe, Complain No-[protected] and briefed him regarding the above billing dispute. As per Mr. Tambe , it was because of "System Error", the Services charges has been levied and he told me to make the payment by deducting the extra charges. And the amount Mr. Tambe calculated is Rs.689/-, which I have to pay. The same amount I have paid dated:[protected] , Transaction ID:-MHDF[protected]. I even visited Vodafone Care, Kharghar, Navi Mumbai twice and speaked with Rahul & Snehal, both assured me that the amount will be deducted in next bill.
Now after few days, that auto-announcement started(IVR) while making any outgoing call regarding bill overdue. I again called to Vodafone Customer Care and this time I had conversation with Mr.Mahendra, Dated:-21/07/2011 and this time I have recorded the conversation, which I have till now..Now this guy told me to make the entire payment.I asked him why should I make extra payment because of your Billing Error, he replied that "this is the only way to stop IVR and will reverted back in the next bill". I argued with him and decided not to make the payment and waited for the next bill so that I will get a Final Amount after deducting all charges.
Strange, I received July'11 Bill (Bill attached) with out any deduction and the amount that I deducted in last bill was carried forward and added in this bill, in-spite of my repeated request . Now I decided that I am not going to make any payment till my entire dispute get solved and I switched off this number.
I mailed the entire issue to Vodafone Care with all attachments thrice but no reply.
Now from here on-wards Vodafone billing section started the "Mental Torture". Every time I used to say them the same thing "Clear my entire dispute first and I will make payment". They used to disconnect the call by saying they will get back to me after one hour or in evening. Every now and then a new executive used to call me and I have to brief him the entire history. For the last two month you people are mentally torturing me.
Now since last week I getting a call from a Lady from Mobile Number :[protected], threatening to take legal action against me. I told her if she want she can take legal action, I will fight back.

I have put up my entire point, soliciting your intervention in this regard ASAP.

Thanx and Regards
Manoj

Mobile no [protected]

Hi

This is out of my grief aroused due to Vodafone's horrifying customer service experience that I have experienced for the past 5 months. Vodafone has failed to provide me with any bill ever since the commencement of my services in September 2011 and for every bill cycle my bill has gone up and I have no means to find out why? After my repeated phone calls and emails Vodafone did not find it important to help me with the issue. There customer service banner 'Happy to help' is only imaginary idea to them. I also subscribed to the e-bill after giving up on talking to the representatives over the phone. I have right from September been charged late fee of Rs 100 and the only time I know my bill is overdue is when my services would be interrupted. I have written them an email to which they have stopped replying [REF:[protected]].

Please refer to my below - I have been enormous amount... with no ryhme or reason.



From: Abhay Bhatnagar <[protected]@yahoo.com>;
To: appellate.[protected]@vodafone.com <appellate.[protected]@vodafone.com>;
Subject: Dispute - [protected]
Sent: Fri, Mar 15, 2013 7:15:51 PM

Dear Appellate Officer, Vodafone Delhi.

I am sad to write in, but have tried pillar to post before reaching out to you.

Below are the case facts:
I have the no. [protected] with vodafone.. for over 8 years
Credit limit of Rs. 3, 800 till Feb. Now raised to 4, 800
Corporate Connection. Plan of Monthly rental of 199. mobile connect of 98 (1 GB internet) and now upgraded to 198 (3GB internet) plan. NCI @ 30
Bill amount - usual 600-800. Bill amount for February - 8076

Reason provided by Vodafone team, Delhi

Internet was used for this amount. Barred my outgoing, and now asking for the full payment.

My arguments
I didn't received ANY intimation before March 3. On march 3 i receive the message that that the amount reached 8, 100 and the credit limit is enhanced.There was no communicated when the amount crossed 1, 000, 2, 000... and not even 3, 000... I was under the impression that i would receive an intimation if there is any increase from the credit limit. I have received such alerts historically, couple of years back may be. Also, I have been receive constant mesages after 3 march that the billed + UNBILLED amount is more than your credit limit. please pay immediately. I should have been received such intiamation specially after crossing the limit.
Also, waiting for bill cycle completion and then raising the alert doesnt hold any water. Becuase now you consider Billed plus unbilled amount. So, if the unbilled amount exceeded the monthly limit should have been flagged in february. This wasnt done.
Also, I havent used internet that much. Actually, I got a new phone (samsung note 2). I was told that it might use internet for software updates and thus, upgraded the internet plan from 1 gb to 3 gb during the billing cycle - so total 4 gb during one month.
My outgoing has been barred, despite the matter being in dispute. There was no intimation before barring the outgoing. Also, the bill date is 21st March. Not acceptable

My Plea
For 1GB + 3gb plan i paid 100 +200 =c. 300. Could you please AS A GESTURE consider this plan to be 5gb plan for Rs. 300 for Feb? my calculation says that about 700 mb data is paid of
Cost of this gesture for vodafone - CLOSE TO ZERO!!! its just Rs. 3!!!
Still, in turn of this gesture - I am willing to take 5 GB plan for next 6 months (willing to make an advance payment)
I am sure, there are process in the place, but this is a genuine case.. i haven't used internet for watching you tube or something like that..

Hope you are sensitive to the situation and will do the justice.

From: Abhay Bhatnagar <[protected]@yahoo.com>;
To: appellate.[protected]@vodafone.com <appellate.[protected]@vodafone.com>;
Subject: Dispute - [protected]
Sent: Fri, Mar 15, 2013 7:15:51 PM

Dear Appellate Officer, Vodafone Delhi.

I am sad to write in, but have tried pillar to post before reaching out to you.

Below are the case facts:
I have the no. [protected] with vodafone.. for over 8 years
Credit limit of Rs. 3, 800 till Feb. Now raised to 4, 800
Corporate Connection. Plan of Monthly rental of 199. mobile connect of 98 (1 GB internet) and now upgraded to 198 (3GB internet) plan. NCI @ 30
Bill amount - usual 600-800. Bill amount for February - 8076

Reason provided by Vodafone team, Delhi

Internet was used for this amount. Barred my outgoing, and now asking for the full payment.

My arguments
I didn't received ANY intimation before March 3. On march 3 i receive the message that that the amount reached 8, 100 and the credit limit is enhanced.There was no communicated when the amount crossed 1, 000, 2, 000... and not even 3, 000... I was under the impression that i would receive an intimation if there is any increase from the credit limit. I have received such alerts historically, couple of years back may be. Also, I have been receive constant mesages after 3 march that the billed + UNBILLED amount is more than your credit limit. please pay immediately. I should have been received such intiamation specially after crossing the limit.
Also, waiting for bill cycle completion and then raising the alert doesnt hold any water. Becuase now you consider Billed plus unbilled amount. So, if the unbilled amount exceeded the monthly limit should have been flagged in february. This wasnt done.
Also, I havent used internet that much. Actually, I got a new phone (samsung note 2). I was told that it might use internet for software updates and thus, upgraded the internet plan from 1 gb to 3 gb during the billing cycle - so total 4 gb during one month.
My outgoing has been barred, despite the matter being in dispute. There was no intimation before barring the outgoing. Also, the bill date is 21st March. Not acceptable

My Plea
For 1GB + 3gb plan i paid 100 +200 =c. 300. Could you please AS A GESTURE consider this plan to be 5gb plan for Rs. 300 for Feb? my calculation says that about 700 mb data is paid of
Cost of this gesture for vodafone - CLOSE TO ZERO!!! its just Rs. 3!!!
Still, in turn of this gesture - I am willing to take 5 GB plan for next 6 months (willing to make an advance payment)
I am sure, there are process in the place, but this is a genuine case.. i haven't used internet for watching you tube or something like that..

Hope you are sensitive to the situation and will do the justice.

Vodafone — Call Centre

The most worst damn customer care service i ever witnessed, first the provide wrong information then they give you a complain number, my one is [protected] they havent solved it for more than 1 week ago, & the people are so useuse less if any Vodafone person is reading this then you guys suck. Even your senior authority plays the same tape 'technical error', '24 hours more' is this the way you guys give service, in simple words you .!!!

Vodafone — Regarding Validity

The Company had sent a message that...Recharge for Rs:150 & get full talktime and also increase in validity for 2yrs...According to that message i have Recharged for Rs:150 on the same day & the validity has not been increased. when i called the Customer Care they lodged a compliant & after 3 days when i called them they say the scheme has been closed on 5th oct 2008 only however i have received the message on 13th oct 2008. Please do the needful.

Vodafone — Ragarding Validity

Respected Sir/ Madam

I am using prepaid sin from so many dys so nae i may need some helop from u. my sim validity have expired on 24th April duo to my inconviniance i coudnt recharge on that perticular day, but later on i spoke to customer care on 2, 3, and 4th May they advised me to recharge of Rs 221 with same tariff. i didnt got validity i am still waiting. please i kindly request u to help me regarding the same... my cell no [protected].

Vodafone — Issue of Call Rate

This is with regard to the call rate charged by Vodafone.

Yesterday (on 07/09/2011) I made a call at around 6.40 P.M at a local no. for the total duration of 5 minutes & 54 seconds and for the same my account was debited by Rs. 5.40, however I have 60 paisa/minute plan.

I told the customer care executive who was handling my call and explained the problem in call rate. They kept me on hold and then disconnected the call.After that I made a number of calls to customer care and on one occasion they replied that the systems are not working etc..............ultimately even after so many calls my query was not answered neither the extra amount charged by vodafone was credited in my account.

I regret to inform that I had faced lot of difficulties while requesting for clarification of this rate charged. But I could not even get a reply rather than a satisfactory reply.

Request you to kindly look into the matter, as I somehow paid attention only to this call, whereas for the rest of the calls I do not know how much money has been fleeced from me.

Regards,

Lalit Mohan Fulara
[protected]

Vodafone — recharge amount

I have a pre paid mobile connection from Vodafone (earlier called Hutch). On 14th May 2008 at about 0800 hrs I charged my account with Rs. 500 by transferring the amount from my bank through e banking. I was surprised to find that only Rs. 315 has been credited. I am aware that on a charge coupon of Rs 370 one gets full talk time worth Rs 370. So I expected that I would get perhaps 450 worth of talk time on a charge of Rs 500.

When I called customer care they told me that there is a scheme for Rs 370 and Rs 590. Anything else does not qualify for full talk time. Howver, since Rs 500 is more than 370 I should get at least that much. I asked the customer care executive to give me the number of his supervisor or let me talk to him. This was not done, in spite of three attempts.

If this is not an unfair trade practice, i do not know what is.

VK Singh

Vodafone — debit my money

I am not activate in any cricket commence but my money is debit on account balance Rs.9.50.My NO-[protected].Very worst response in customer care.In 30 minutes one solution given to me.I am going to Consumer Court

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Vodafone — un successful recharge

UNSUCCESSFUL RECHARGE TO MY MOBILE BUT DEBITED AMOUNT 50 INR FROM MY ACCOUNT NO : [protected] DATED 02.11.2010 MOBILE NO ; [protected] & ORDER ID : R [protected] .

vodafone easy recharge — Account Debited but vodafone number not recharge

As per attachment my account is debited but my vodafone number not recharge with 50rs.

please do the needful as soon as posible.

Vodafone — unsuccessful recharge

money got deducted from my account but my mobile not recharged
but i got a receipt of succesfull recharge. order no.3579434 mode of payment- debit card-436303 and i didn't reccieved a confirmation email

hi,

my alternate number is [protected] and why are you calling me just refund my money.


Thanks
Satya Narayan

Vodafone India — mobile not activated in Hong kong

I came to Hong Kong from Delhi three days back. I find that my Vodaphone mobile N0: [protected]
is not activated. I will appreciate if this is activated immediately.
RKShivpuri

Vodafone — service and bill without request

I'm one of the users of vodafone.
I have not requested for a caller tune but they had sent me a caller tune without any prior intimation.Now, they have charged a bill of 30/- per month.this is REdiculous

Dear Sir,

Pls send me the details of outgoing call list for 3 months, he cheated me 18000/-

pls kindly sentd to me a soft copy as soon as possible

pls i kindly requesting you

Dear Sir,

phone number is:[protected] (AndhraPradesh)

Pls send me the details of outgoing call list for 3 months, he cheated me 18000/-

pls kindly sentd to me a soft copy as soon as possible

pls i kindly requesting you

Vodafone — suddenly stopped service

My phone no is [protected]

I am purchase Vodafone connection on 09.11.2007. But tommarow the phone connection is stopped. we contact the Vodafone office they inform us the documents not received. we have submitted the all documents to the delar. after today also i am submitt the second time to Vodafone office after submisstion of my documents they inform us phone is activated after three days.

I am very sorry to say i am very urgently need the phone. so please activate the same today itself.

also the documents you have collected the dealar after you activated the phone then why after two weeks you had disconect the phone.

sir
i brought a prepaid no., [protected], i summited the proofs to the shop keeper from i purchased.
the phone disconnected after 5-7 days .
i again summited the forms at mall road vodafone store on 13.aug & on 19.aug my connection get started .
Then on 24.aug again it disconnected & on 25th ( that is today ) i went to vodafone store again at mall road, they r saying to again deposit the forms, what the hell is this going on . r we people stupied or u guys .
How many times we should summit the forms to u guys.
The customer care service of vodafone is so careless that they r dont worried to harress the people,
we shifted from delhi & we were using vodafone over there, punjab vodafone c.care people i[censored] want to learn how to deal with a customer, pls go to delhi & learn from them .
i will never use vodafone services in my life & nor will recomend anybody to use .
thanks a lot for HARRASMENT .
IS THERE ANY RELIEBLE PERSON PLS CONTACT
AMIT
ALT NO. AIRTEL - [protected]

Vodafone — distinction of vodafone line

plz diconet my line[protected]

Dear Sir,
Please explain below mention mobile no.bill is more than regular bill (period 11/06/09 to 10/06/2009)
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],
Please note that in all bills credit H) Misc credit charges.

Adress,

Seasky Cargo & Travels Pvt.Ltd.
174, Office No. 5-6, ist floor, Hornby Bldg.
fort, mumbai-400 001
Tel No 40258000

Vodafone — Failed online recharge

recharge unsuccessful but money is deducted
I have recharge my mobile on 19/11/2010. My transcation was not successful.
But money is deducted from my account....
I received message from vodafone that "we will refund the amount to your account in 5 working days"! IS IT POSSIBLE?

vodafone online recharge via net banking — recharge unsuccessful. amount deducted and not returned

I did an online recharge to my Vodafone number +91-[protected] for INR 222/- on 16th june2011. The recharge did not happen. Money has been deducted from my account and has not returned till now.

MY SBI acc number is [protected].

Please help.

The account statement reads like this:-


Date (Value Date):16-Jun[protected]Jun-2011)
Narration:TO TRANSFER INB CCavenue Bills
Ref. No.:CCA11FAXL835IG54671720 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Debit:222
Credit:0


please help me get my money fast

Vodafone — failure recharge

It is very shameful that I am complaining 3rd time. On 04/09/2011 I opted to recharge my vodafone no.[protected] for Rs.115/- my account was debited but so far my complaint has not been taken care off.

Kiran Sangvai

Online transaction — online transaction

am not receiving High Security Transaction Password in my registered mobile no. from Bank because of which I am unable to complete the transactions. Please do the needful

Vodafone Recharge — recharge was fail

I recharged my mobile [protected] through recharge it now site on January 30th 2012..I used hdfc netbanking.Amount was deducted but the recharge was failed.What will i do?

Dear Sir, I have done a Vodofone prepaid recharge for Rs 509 for my Kerala No +91 [protected] on 06.02.17 for TID [protected] through SBI BUDDY. My SBI BUDDY sent message as

" Transaction successful ! Rs 509 has been paid on 06/02/18 for TID [protected] for recipient #[protected]".

Kindly inform how to confirm whether it is a failed transaction and what is the mechanism of getting back debited money. I request an early response

Major Dr N Sekar Thirunelveli
Mobile[protected]
email: [protected]@gmail.com

Dear Sir, I have done a Vodofone prepaid recharge for Rs 509 for my Kerala No +91 [protected] on 06.02.17 for TID [protected] through SBI BUDDY. My SBI BUDDY sent message as

" Transaction successful ! Rs 509 has been paid on 06/02/18 for TID [protected] for recipient #[protected]".

Kindly inform how to confirm whether it is a failed transaction and what is the mechanism of getting back debited money. I request an early response

Major Dr N Sekar Thirunelveli
Mobile[protected]
email: [protected]@gmail.com

Hi,
I've lost my mobile, a postpaid connection with Vodafone. I called up the Vodafone customer service at [protected] and 111 from my cousin's prepaid Vodafone number and I was asked to call the other one. Vodafone has started this stupid service of conference facility, whose advertisement just goes on and on without any way to skip it. The IVR doesnt tell you which digit to press to speak to a customer service representative. I dont understand how Vodafone management thought that the idea of conference facility is such a great thing that everyone would want to listen to it even when they are frantically calling to report the loss of their mobile/ service.

To add insult, the prepaid customer service representatives dont have the ability to transfer calls to postpaid department and we have to call from a landline to reach the postpaid department. How can we term this as "Happy to Help"????

This is terrible customer service. Please, Vodafone guys, so many people have so many complaints on you. When will you start learning? Please, do you know what feedback is all about and the purpose of it?
If so, IMPLEMENT!!!

Dear sir,

My number is [protected].

Subject: Bad customer service in Hyderabad.

I am a loyal customer of Vodafone. From past 4 years I am using. But now, i am not satisfied with the service because of bad customer support.
My experience with your service was I have called twice to the customer care but the reponse was not at good. Really I felt unhappy with the service. The two persons who had handled the call had given a bad response to me. The two persoons said, we will transfer your call to my supervisor but they dint. We are not a fools to make like this.

Actually I had 7.10 Rs or some change in my account also I had 54 minutes of night balance.
After 11 o'clk I made a calll to one of my friends, unfortunately the 7/- was deducted from my account. After that, I made a call to customer care to check out.But his response was so rude and also argued with me. I said after 11 o'clk I called but he was saying before 11 o'clk you have called so that the 7 rupees was deducted. One more fellow said you dont have a balance on your account up to 11 o'clk. and still, How could they say without checking the details. Really I am so frustrating with the rude reponse from your service. I never experienced like this.

Mt request is, take a proper action on both of them who had handled my call twice.
Why I am teleling, they even not checking the details and giving the response to the customers and they are playing with the customers for sake enjoyment. Even they not showing any empathy or way of appoaching.
If they do in the same manner, the service will get bad remark from the customers.

So could you please take a sufficient action.

Thanking you sir.


Arun Kumar.

vodafone mobile services in hyderabad — worst customer service

Sir,

My self C. vijaya Chandra . iam customer of vadafone communications. My Mobile number is [protected]. I have activated caller tune from friend mobile still from last 2 weeks but it is not activated still now . already my balance 50Rs is deducted from account. When i call to customer service they are delaying my query. I have registered my complaint two times, my complaint no are[protected] and[protected]. please iam requesting you that give me solution for this . In customer service department is very worrest i never seen like this persons.

Hi,

I have a vodafone prepaid connection, [protected].

And i am very mad about it now, because of the advertisements i get. How this marketing people get my number. The point is i get 10 - 15 advertisement calls from those people in a day.

Somebody help me. No use of Vodafone customer care, i tried it many many times.

How can i solve this problem?

Linu.

Hello,
My name is Suman. Today i have called to vodafone customer service which is located at hyderabad. Actually i have recharged my cell to make a important call. When i checked my balance i got a message stating that i have negative balance in my cell. All of a sudden amount was deducted without my knowledge. When i called customer care, executives informed me that love alerts is activated in my account. My cell was with me and i dint activate anything. When i am speaking to executives they are not even listening what am i saying and executives are speaking arrogantly. I requested to transfer the call to TL but they dint transfer. Sometimes i will get calls from vodafone from different numbers, when i receive the calls, money will be deducted from my account. Due to these issues most of my friends stopped using vodafone. We are unhappy with the service provided. Very soon vodafone would loose most of the customers. Im using vodafone since 5years so im registering this complaint.

Regards,
Suman.

Hi,
I have been using Vodafone since two and a half years but suddenly one day my number was deactivated on the grounds that my documents were not verified.I was not even informed about this even once.I got to know only when i tried calling up through my number and i could not use the service.
i dont understand that after two and a half years the copany realized that my documents are not verified, moreover, even when i again submitted the entire documents the service was activated after 78 long hours.
The customer service is worst .

Hi,
I am using vodafone for past 3.5 years and now a days, there is no connectivity and no proper response from the customer care. really no idea on how to go about since i have given this contact no. for all my relatives and friends.

The worst network coverage and irresponsible customer care.

Vodafone — loss due to vodafone bad service

Respected Sir

In 10 November, 2009 i activate BIR (Basic International Roaming ) on my vodaphone number [protected] and i was told that in this service i cannot make any outgoing calls as outgoing calls are barred . During the official stay of 2 months in US , Vodafone Suspend my number i enquir about it and i came to know it was due to my Bill . on 15 January 2010 , i Came back to India and I checked my Bill ( Bill number [protected] ) in which 3795 Rupees was added to my bill as outgoing calls charges . I submit my request number [protected] to vodafone customer care , he assured me that your phone number will be activated within 3-4 days . after 4 days nothing happens there . I again called top customer care many times but no resaponse always i got the answer that your request is pending. I went to Vodeafone Store sec 35 chandigarh 5-6 times ( Executive name : MEGHA) , But Every time she assured me that the complaint will be resolved in 1-2 days , Now I deposit 4000 rupees to vodafone . Till now the matter is not resolved
As i have Electronics Business , I have This contact Number on all my Bill Books and Letter heads and all document , Due to vodafone's bad service i lost my many oredr of worh 8 - 10 lakhs , Copy Of Vodafone bill is attached

Please help me to resolve this matter , so that there shold not more loss to me and my company

Satwinder Pal Singh
[protected]

Hi Satwinder,

We apologize for the inconvenience. We have rectified the error & necessary credit has been passed in your account. Do e-mail us for further queries at vodafonecare.[protected]@vodafone.com. We would be happy to help

Regards,
Vodafone Customer Care, Punjab

Vodafone / Mobile network — Bad customer handling

I have to make payment 6000, i made 5500, i just want to get the clarification on the remaining amount i tried to contact the person at customer care office (Koramangala) .Care centre working time is 11 am to 8 pm , when i went the time was 7 : 55 pm. They didn't allow me to enter and communicate , If ask for the time they informed us that its their wish '" When should close and when should open " the language which they used was not decent to handle a customer .

The proof of time is with me , The bill printed on the automatic machine is 17: 55pm. I can present this for further information .

Vodaphone has the worst customer service of all the mobile service providers I have dealt with. It's not a torture to be on the customer's end while being subjected to random questions like "how much did you pay for the recharge?" Hell if I knew I was supposed to remember how much I pay every time I recharge, I would be keeping a journal. A simple question like why can nobody get through my phone and why they hear the message "this phone is temporarily out of service" cannot be answered by the oh-so-well-trained customer service reps. Apparently all they can offer you is a canned response prefixed by your name at the beginning of every sentence! I think it's time to change. I am happier with Airtel or even Reliance! Boo to Vodafone!!

Very Pathetic service from vodafone, Hopeless System used at vodafone, u do not have the correct name of the cust.inspite of correcting the people they still call with wrong name, call recd from [protected], supervisor (Laxmi) and nodal officer (Imran Shaikh) are also good for nothing, the nodal officer says you send us the mail and we will look into the matter
Total Harassment as receiving calls pertaining some other person by the name Guddu.
Kindly look into the matter
[protected]

Hi, , , i have vodafone prepaid connection, , , since few days i have observed that my balance is getting cut with small amount like 50 paisa or 1Rs in every minute or so that too without calling anyone, , , , for the whole week i have not done any outgoing calls i have received only incoming still my balance of 100 rs was deducted.on calling the Customer care (198) who are worst on replying, , , , kept me on hold for 15 min finalling disconecting it, , this repeated 3 times in a day ...and since 1 week i am not able to call 198...because if you call this num for more than 3 times a day then u are barred to call the same num for 1 week, , , this whole thing has made me decide to switch to anathor service provider, , , , , Vodafone is the worst on customer service and yet they advertise Happy to help...

Vodafone — bad customer assistance service

Hi All,

since 6 year i am using VODAFONE service. yesterday i experienced bad customer assistance actually i need internet settings but nill response from the customer care. if this continue definatly i will change the mobile network. Vodafone improve your customer service.

Vodafone Essar — Worst customer service

My number is [protected] .am a Vodafone customer for past few years recently facing lot a of problem with it
a bonus pack called " Kodumbum pack " has been activated on my number charging 3 rs on daily basis.i cannot deactivate that service for past few months lodged complaints many time ...no response at all from them . atlast i deactivated few days before ...i called them and asked for waiver -They said its not possible...i sent mail to nodal officers same reply from them. I left this matter . Recently i tried to go for service called CREDIT ...Whenever i try to activate that service it wont to do so...l called customer service and lodged a complaint till now no response problem persist...So i left it. again new problem started i put bonus pack 125 ....its a rate cutter ..that pack is not activated ...again called customer and asked them.....They said have to wait for 24 hrs......i don't know y have to wait 24 hrs just to activate the service that i paid for......Always they have a answer "Server down" "Server "problem" "technical issue" Worst service ....one more thing is most of the customer care agents used to disconnected the call if they cannot answer

What happen to TRAI rules and regulation

To,
1) VODAFONE INDIA
2) VODAFONE UK
3) VODAFONE Global Enterprise
3) TRAI
4) Hon. Consumer Court, Mumbai
5) Hon. Minister for Telecommunication, Broadcasting & Internet
6) VODAFONE Facebook page
7) To The Times of India & Other relevant news and media companies.


VODAFONE is the WORST company in the WORLD. IT has the WORST CUSTOMER CARE. The pre-paid number in question is: [protected].

Details of my recent HORRIBLE experience with VODAFONE is as follows:

VODAFONE is the worst company in the world. Do not opt for their 3G data cards, dongle or iPad micro sim.

My recent horrible experience with Vodafone is as below:

I purchased a NEW Prepaid Vodafone 3G Mircrosim and Internet connection for my IPAD. The number is: [protected]
.
Purchased a new microsim for Vodafone on the 20th of july'2013. First in the Vodafone gallery, none of their employees knew what kind of sim goes in the iPad, they took 15 minutes to figure out that a microsim is required. Secondly I was told that with a recharge of Rupees 499, I will get 3 gb of 3G connection per month. I paid the 499 and I was told that I will receive a verification call within 6 hours after which my Internet will get activated and service will start. I finally get a verification call and they confirm that my Internet will resume within 1 hour of that call.

It has been over 15 hours but my service never started, post which I called the prepaid customer service number. After explaining them my problem for over 25 minutes on the phone, I am told that I need to recharge my account for a further balance of 10 rupees only then I can use the Internet. When I ask them why wasn't
I have 4 VODAFONE postpaid and 1 above mentioned prepaid connections. I plan to disconnect all of them after going through this experience.

It is high time we Indians file criminal and consumer suits against such companies, I being an advocate plan to take Vodafone to court as early as this coming week. I further plan to take up this fight against such horrible customer service against VODAFONE in the Press & News Media and also file a complaint with the PARENT company of Vodafone as the Indian Counterpart will never take any action since CUSTOMERS are not considered KINGS but DOGS in INDIA.

My contact details are: [protected]@outlook.com OR [protected]@gmail.com and my number is [protected].

If anyone else wants to join kindly contact me

Myself advocate swapandeep singhal, I went in indirapuram vodafone centre to change my mobile no.--[protected] postpaid plan to some aother postpaid plan. there is token system so i took the same...my token number was 142.But many persons came after me had been taken up before me.I complain about this unprofessional conduct many times but the executives...Jagjeet and Naresh ji told me that they are taking up their premium customers first as there token is on priority...so I asked the how to take a priority token...they told me that as your number is only 4 months old you have to wait atleast for 2 years to become premium customer. I waited over there for 45 minutes but no response.So my complain is if i had made any mistake by porting my number with vodafone.If i went to vodafone's store for some query and taken token even then behavior with me was like a neglected customer...the system should be first come first serve and not on priority basis...that was a very unprofessional behavior at vodafone's end.Kindly take a strict action against vodafone for such an unprofessional behavior.
thanking you