Vodafone India Complaints & Reviews

VODAFONE ESSAR LTD — BILLS

I am taken 10 new SIM Cards from Global Direct, Thane. At the time of giving 10 SIM Cards Global Direct committed 1) CUG Scheme & 2) Rs.3000/- credited in 6 months 10 bills @Rs.50/- per month.

But when we received very 1st bills from Vodafone Essar Ltd. There is no any CUG Scheme and @Rs.50/- credited in bills.

So I writhed 4 emails to Vodafone to short out my 2 quires. So I can pay my bills amount before due dates. But they can’t give any proper reply or short out my quires.

Instead of short out my quires they send me there Advocate Devi & Associate demand letter.

I am bound to pay my actual bills amount after deducting Rs.3000/- which is taken Global Direct from me.

Thanks,
with regds,

Vodafone Essar (India) — Billing Dispute

Hi,

I am a Vodafone customer with phone# ([protected]) and I wanted to make a complaint for the inconvenience I had to go through. I was offered a new phone ([protected]) on the basis that I had been a good customer with my old number for nearly 4 years, Though I had accepted the offer I wanted to discontinue the new phone# as I was not able to maintain the same. I called Vodafone Customer Care to request a full and final bill for the new phone# so that I could clear the dues and discontinue the services for the new number. I was promised by the agent that I will get a final bill, I never received that bill. Finally I got a message saying that my services on my old phone# would be discontinued as there was a due on my new phone. I found this ridiculous as I had called in earlier for the same. The team lead (Mr. Vijay Singh) at the contact center informed me that he got permission from TRAI to do this. I have a busy schedule at my work and I was facing a hard time to clear my dues. I made the payment; however my phone is still inactive. It has been 3 days since I made the payment. when I called in I was given ridiculous reasons that the payment was not received or may be I paid for a different account. I work as a supervisor in a BPO my self and I understand how things work. Please do not give ridiculous reasons and blame customers for your inability to provide better service. I need my old phone number restored to me ASAP. I have already made a payment for both the phone numbers.

I have had a lot of issues with Vodafone, but this one has just crossed all the limits, I have not used the services for almost 2 months and Vodafone still charged me Rs.550 with No reason. On calling them about the issue they told me it was because of some grps services that was active on the A/c ..... And for your attention i have always used a black an white nokia phone with the vodafone sim card, i and willing to pay the Line Rental but will not pay for something that I was completely unaware off. My Vodafone number is [protected]. Kindly check

Ref: Cell No. [protected]; Relationship No. 1.10193711, Mumbai
I was given 1 gb GPRS free @ 99rs from 04/03/11 to 03/04/11 and was given a discount of only rs 5120 balance 3500 which i used was not given...
Even worse when i complained to the bill dispute handling department they said that the discount is correct
840920 kb is less than 1 GB but their backend says it exceeds 1 gb and refused to give me any discount

Hi all,

As per conversation Your given time is over, 3 days are completed. but my credit limit is not increase. So requested pl disconnect my Vodafone services. I don’t uses your services.
& no any compromise with you. This is my lost mail. & unable to contact you (customer care) because my no is black listed done by you.

Tomorrow purchased A new Airtel corporate number. Airtel provide best services compression with you.


Regard's
Ajay kumar patel
mob-[protected]

VODAFONE ESSAR LTD — no bill

bill bhariye atle sales tax k tin number sathe nu paku bill apvama avtu nathi............sada page par j apvama ave chhe.......

Dear Sir,
I have billing dispute with Vadofone service provider.
They have generate bills for Vadafone Live ( VF Mobile connect) of Rs.2748. This period was of 5th Aug 11 to 4th Sept 11.
There after my out going calls were disconnected. I have visit Vodafone store 5 times & log a complaints.
Vodafone person is simply saying, that you have used Internet services on iphone.
Since you are using iphone hence at the back end some internet services is activated hence we have charged you. Also they have not able to show which internet service i have used or which site i have visited.
They are not showing any URL on which i have visited.Simply they are making me run from pillar to post.Nor any senior person is attending the calls.

As of now my out going is still deactivated.Pls help in resolving the same.

Regards
Jai
[protected]

[protected]

Vodafone mobile — Mobile Bill Dispute

Dear Concerned,
My complain is regarding Vodafone Billing. Complained several times to Customer Care, Visited Vodafone Mobile Store and even mailed to Vodafone Mumbai (vodafonecare.[protected]@vodafone.com) thrice but no one was there to redress my issue.
This is Manoj Kumar Tewari, I am using a Post Paid Connection number '[protected]' , Relationship No.-1.14628977 since last Two years. Every thing was running smooth till June'11 (Bill Date :-25.06.11) in which I found Vodafone Mobile Connect & Caller Tunes charges has been added for which I have never applied."
I called the Vodafone CustomerCare and speak with Mr. Binod Tambe, Complain No-[protected] and briefed him regarding the above billing dispute. As per Mr. Tambe , it was because of "System Error", the Services charges has been levied and he told me to make the payment by deducting the extra charges. And the amount Mr. Tambe calculated is Rs.689/-, which I have to pay. The same amount I have paid dated:[protected] , Transaction ID:-MHDF[protected]. I even visited Vodafone Care, Kharghar, Navi Mumbai twice and speaked with Rahul & Snehal, both assured me that the amount will be deducted in next bill.
Now after few days, that auto-announcement started(IVR) while making any outgoing call regarding bill overdue. I again called to Vodafone Customer Care and this time I had conversation with Mr.Mahendra, Dated:-21/07/2011 and this time I have recorded the conversation, which I have till now..Now this guy told me to make the entire payment.I asked him why should I make extra payment because of your Billing Error, he replied that "this is the only way to stop IVR and will reverted back in the next bill". I argued with him and decided not to make the payment and waited for the next bill so that I will get a Final Amount after deducting all charges.
Strange, I received July'11 Bill (Bill attached) with out any deduction and the amount that I deducted in last bill was carried forward and added in this bill, in-spite of my repeated request . Now I decided that I am not going to make any payment till my entire dispute get solved and I switched off this number.
I mailed the entire issue to Vodafone Care with all attachments thrice but no reply.
Now from here on-wards Vodafone billing section started the "Mental Torture". Every time I used to say them the same thing "Clear my entire dispute first and I will make payment". They used to disconnect the call by saying they will get back to me after one hour or in evening. Every now and then a new executive used to call me and I have to brief him the entire history. For the last two month you people are mentally torturing me.
Now since last week I getting a call from a Lady from Mobile Number :[protected], threatening to take legal action against me. I told her if she want she can take legal action, I will fight back.

I have put up my entire point, soliciting your intervention in this regard ASAP.

Thanx and Regards
Manoj

Mobile no [protected]

Hi

This is out of my grief aroused due to Vodafone's horrifying customer service experience that I have experienced for the past 5 months. Vodafone has failed to provide me with any bill ever since the commencement of my services in September 2011 and for every bill cycle my bill has gone up and I have no means to find out why? After my repeated phone calls and emails Vodafone did not find it important to help me with the issue. There customer service banner 'Happy to help' is only imaginary idea to them. I also subscribed to the e-bill after giving up on talking to the representatives over the phone. I have right from September been charged late fee of Rs 100 and the only time I know my bill is overdue is when my services would be interrupted. I have written them an email to which they have stopped replying [REF:[protected]].

Please refer to my below - I have been enormous amount... with no ryhme or reason.



From: Abhay Bhatnagar <[protected]@yahoo.com>;
To: appellate.[protected]@vodafone.com <appellate.[protected]@vodafone.com>;
Subject: Dispute - [protected]
Sent: Fri, Mar 15, 2013 7:15:51 PM

Dear Appellate Officer, Vodafone Delhi.

I am sad to write in, but have tried pillar to post before reaching out to you.

Below are the case facts:
I have the no. [protected] with vodafone.. for over 8 years
Credit limit of Rs. 3, 800 till Feb. Now raised to 4, 800
Corporate Connection. Plan of Monthly rental of 199. mobile connect of 98 (1 GB internet) and now upgraded to 198 (3GB internet) plan. NCI @ 30
Bill amount - usual 600-800. Bill amount for February - 8076

Reason provided by Vodafone team, Delhi

Internet was used for this amount. Barred my outgoing, and now asking for the full payment.

My arguments
I didn't received ANY intimation before March 3. On march 3 i receive the message that that the amount reached 8, 100 and the credit limit is enhanced.There was no communicated when the amount crossed 1, 000, 2, 000... and not even 3, 000... I was under the impression that i would receive an intimation if there is any increase from the credit limit. I have received such alerts historically, couple of years back may be. Also, I have been receive constant mesages after 3 march that the billed + UNBILLED amount is more than your credit limit. please pay immediately. I should have been received such intiamation specially after crossing the limit.
Also, waiting for bill cycle completion and then raising the alert doesnt hold any water. Becuase now you consider Billed plus unbilled amount. So, if the unbilled amount exceeded the monthly limit should have been flagged in february. This wasnt done.
Also, I havent used internet that much. Actually, I got a new phone (samsung note 2). I was told that it might use internet for software updates and thus, upgraded the internet plan from 1 gb to 3 gb during the billing cycle - so total 4 gb during one month.
My outgoing has been barred, despite the matter being in dispute. There was no intimation before barring the outgoing. Also, the bill date is 21st March. Not acceptable

My Plea
For 1GB + 3gb plan i paid 100 +200 =c. 300. Could you please AS A GESTURE consider this plan to be 5gb plan for Rs. 300 for Feb? my calculation says that about 700 mb data is paid of
Cost of this gesture for vodafone - CLOSE TO ZERO!!! its just Rs. 3!!!
Still, in turn of this gesture - I am willing to take 5 GB plan for next 6 months (willing to make an advance payment)
I am sure, there are process in the place, but this is a genuine case.. i haven't used internet for watching you tube or something like that..

Hope you are sensitive to the situation and will do the justice.

From: Abhay Bhatnagar <[protected]@yahoo.com>;
To: appellate.[protected]@vodafone.com <appellate.[protected]@vodafone.com>;
Subject: Dispute - [protected]
Sent: Fri, Mar 15, 2013 7:15:51 PM

Dear Appellate Officer, Vodafone Delhi.

I am sad to write in, but have tried pillar to post before reaching out to you.

Below are the case facts:
I have the no. [protected] with vodafone.. for over 8 years
Credit limit of Rs. 3, 800 till Feb. Now raised to 4, 800
Corporate Connection. Plan of Monthly rental of 199. mobile connect of 98 (1 GB internet) and now upgraded to 198 (3GB internet) plan. NCI @ 30
Bill amount - usual 600-800. Bill amount for February - 8076

Reason provided by Vodafone team, Delhi

Internet was used for this amount. Barred my outgoing, and now asking for the full payment.

My arguments
I didn't received ANY intimation before March 3. On march 3 i receive the message that that the amount reached 8, 100 and the credit limit is enhanced.There was no communicated when the amount crossed 1, 000, 2, 000... and not even 3, 000... I was under the impression that i would receive an intimation if there is any increase from the credit limit. I have received such alerts historically, couple of years back may be. Also, I have been receive constant mesages after 3 march that the billed + UNBILLED amount is more than your credit limit. please pay immediately. I should have been received such intiamation specially after crossing the limit.
Also, waiting for bill cycle completion and then raising the alert doesnt hold any water. Becuase now you consider Billed plus unbilled amount. So, if the unbilled amount exceeded the monthly limit should have been flagged in february. This wasnt done.
Also, I havent used internet that much. Actually, I got a new phone (samsung note 2). I was told that it might use internet for software updates and thus, upgraded the internet plan from 1 gb to 3 gb during the billing cycle - so total 4 gb during one month.
My outgoing has been barred, despite the matter being in dispute. There was no intimation before barring the outgoing. Also, the bill date is 21st March. Not acceptable

My Plea
For 1GB + 3gb plan i paid 100 +200 =c. 300. Could you please AS A GESTURE consider this plan to be 5gb plan for Rs. 300 for Feb? my calculation says that about 700 mb data is paid of
Cost of this gesture for vodafone - CLOSE TO ZERO!!! its just Rs. 3!!!
Still, in turn of this gesture - I am willing to take 5 GB plan for next 6 months (willing to make an advance payment)
I am sure, there are process in the place, but this is a genuine case.. i haven't used internet for watching you tube or something like that..

Hope you are sensitive to the situation and will do the justice.

Vodafone — Call Centre

The most worst damn customer care service i ever witnessed, first the provide wrong information then they give you a complain number, my one is [protected] they havent solved it for more than 1 week ago, & the people are so useuse less if any Vodafone person is reading this then you guys suck. Even your senior authority plays the same tape 'technical error', '24 hours more' is this the way you guys give service, in simple words you .!!!

Vodafone — Regarding Validity

The Company had sent a message that...Recharge for Rs:150 & get full talktime and also increase in validity for 2yrs...According to that message i have Recharged for Rs:150 on the same day & the validity has not been increased. when i called the Customer Care they lodged a compliant & after 3 days when i called them they say the scheme has been closed on 5th oct 2008 only however i have received the message on 13th oct 2008. Please do the needful.

Vodafone — Ragarding Validity

Respected Sir/ Madam

I am using prepaid sin from so many dys so nae i may need some helop from u. my sim validity have expired on 24th April duo to my inconviniance i coudnt recharge on that perticular day, but later on i spoke to customer care on 2, 3, and 4th May they advised me to recharge of Rs 221 with same tariff. i didnt got validity i am still waiting. please i kindly request u to help me regarding the same... my cell no [protected].

Vodafone — Issue of Call Rate

This is with regard to the call rate charged by Vodafone.

Yesterday (on 07/09/2011) I made a call at around 6.40 P.M at a local no. for the total duration of 5 minutes & 54 seconds and for the same my account was debited by Rs. 5.40, however I have 60 paisa/minute plan.

I told the customer care executive who was handling my call and explained the problem in call rate. They kept me on hold and then disconnected the call.After that I made a number of calls to customer care and on one occasion they replied that the systems are not working etc..............ultimately even after so many calls my query was not answered neither the extra amount charged by vodafone was credited in my account.

I regret to inform that I had faced lot of difficulties while requesting for clarification of this rate charged. But I could not even get a reply rather than a satisfactory reply.

Request you to kindly look into the matter, as I somehow paid attention only to this call, whereas for the rest of the calls I do not know how much money has been fleeced from me.

Regards,

Lalit Mohan Fulara
[protected]

Vodafone — recharge amount

I have a pre paid mobile connection from Vodafone (earlier called Hutch). On 14th May 2008 at about 0800 hrs I charged my account with Rs. 500 by transferring the amount from my bank through e banking. I was surprised to find that only Rs. 315 has been credited. I am aware that on a charge coupon of Rs 370 one gets full talk time worth Rs 370. So I expected that I would get perhaps 450 worth of talk time on a charge of Rs 500.

When I called customer care they told me that there is a scheme for Rs 370 and Rs 590. Anything else does not qualify for full talk time. Howver, since Rs 500 is more than 370 I should get at least that much. I asked the customer care executive to give me the number of his supervisor or let me talk to him. This was not done, in spite of three attempts.

If this is not an unfair trade practice, i do not know what is.

VK Singh

Vodafone — debit my money

I am not activate in any cricket commence but my money is debit on account balance Rs.9.50.My NO-[protected].Very worst response in customer care.In 30 minutes one solution given to me.I am going to Consumer Court

zdgfdbn jyerwe ghhsertawerwe gfhtryaw3rfdf kgfhsergrgtvhg

Vodafone — un successful recharge

UNSUCCESSFUL RECHARGE TO MY MOBILE BUT DEBITED AMOUNT 50 INR FROM MY ACCOUNT NO : [protected] DATED 02.11.2010 MOBILE NO ; [protected] & ORDER ID : R [protected] .

vodafone easy recharge — Account Debited but vodafone number not recharge

As per attachment my account is debited but my vodafone number not recharge with 50rs.

please do the needful as soon as posible.

Vodafone — unsuccessful recharge

money got deducted from my account but my mobile not recharged
but i got a receipt of succesfull recharge. order no.3579434 mode of payment- debit card-436303 and i didn't reccieved a confirmation email

hi,

my alternate number is [protected] and why are you calling me just refund my money.


Thanks
Satya Narayan

Vodafone India — mobile not activated in Hong kong

I came to Hong Kong from Delhi three days back. I find that my Vodaphone mobile N0: [protected]
is not activated. I will appreciate if this is activated immediately.
RKShivpuri

Vodafone — service and bill without request

I'm one of the users of vodafone.
I have not requested for a caller tune but they had sent me a caller tune without any prior intimation.Now, they have charged a bill of 30/- per month.this is REdiculous

Dear Sir,

Pls send me the details of outgoing call list for 3 months, he cheated me 18000/-

pls kindly sentd to me a soft copy as soon as possible

pls i kindly requesting you

Dear Sir,

phone number is:[protected] (AndhraPradesh)

Pls send me the details of outgoing call list for 3 months, he cheated me 18000/-

pls kindly sentd to me a soft copy as soon as possible

pls i kindly requesting you

Vodafone — suddenly stopped service

My phone no is [protected]

I am purchase Vodafone connection on 09.11.2007. But tommarow the phone connection is stopped. we contact the Vodafone office they inform us the documents not received. we have submitted the all documents to the delar. after today also i am submitt the second time to Vodafone office after submisstion of my documents they inform us phone is activated after three days.

I am very sorry to say i am very urgently need the phone. so please activate the same today itself.

also the documents you have collected the dealar after you activated the phone then why after two weeks you had disconect the phone.

sir
i brought a prepaid no., [protected], i summited the proofs to the shop keeper from i purchased.
the phone disconnected after 5-7 days .
i again summited the forms at mall road vodafone store on 13.aug & on 19.aug my connection get started .
Then on 24.aug again it disconnected & on 25th ( that is today ) i went to vodafone store again at mall road, they r saying to again deposit the forms, what the hell is this going on . r we people stupied or u guys .
How many times we should summit the forms to u guys.
The customer care service of vodafone is so careless that they r dont worried to harress the people,
we shifted from delhi & we were using vodafone over there, punjab vodafone c.care people i[censored] want to learn how to deal with a customer, pls go to delhi & learn from them .
i will never use vodafone services in my life & nor will recomend anybody to use .
thanks a lot for HARRASMENT .
IS THERE ANY RELIEBLE PERSON PLS CONTACT
AMIT
ALT NO. AIRTEL - [protected]

Vodafone — distinction of vodafone line

plz diconet my line[protected]

Dear Sir,
Please explain below mention mobile no.bill is more than regular bill (period 11/06/09 to 10/06/2009)
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],
Please note that in all bills credit H) Misc credit charges.

Adress,

Seasky Cargo & Travels Pvt.Ltd.
174, Office No. 5-6, ist floor, Hornby Bldg.
fort, mumbai-400 001
Tel No 40258000

Vodafone — Failed online recharge

recharge unsuccessful but money is deducted
I have recharge my mobile on 19/11/2010. My transcation was not successful.
But money is deducted from my account....
I received message from vodafone that "we will refund the amount to your account in 5 working days"! IS IT POSSIBLE?

vodafone online recharge via net banking — recharge unsuccessful. amount deducted and not returned

I did an online recharge to my Vodafone number +91-[protected] for INR 222/- on 16th june2011. The recharge did not happen. Money has been deducted from my account and has not returned till now.

MY SBI acc number is [protected].

Please help.

The account statement reads like this:-


Date (Value Date):16-Jun[protected]Jun-2011)
Narration:TO TRANSFER INB CCavenue Bills
Ref. No.:CCA11FAXL835IG54671720 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Debit:222
Credit:0


please help me get my money fast

Vodafone — failure recharge

It is very shameful that I am complaining 3rd time. On 04/09/2011 I opted to recharge my vodafone no.[protected] for Rs.115/- my account was debited but so far my complaint has not been taken care off.

Kiran Sangvai

Online transaction — online transaction

am not receiving High Security Transaction Password in my registered mobile no. from Bank because of which I am unable to complete the transactions. Please do the needful

Vodafone Recharge — recharge was fail

I recharged my mobile [protected] through recharge it now site on January 30th 2012..I used hdfc netbanking.Amount was deducted but the recharge was failed.What will i do?

Dear Sir, I have done a Vodofone prepaid recharge for Rs 509 for my Kerala No +91 [protected] on 06.02.17 for TID [protected] through SBI BUDDY. My SBI BUDDY sent message as

" Transaction successful ! Rs 509 has been paid on 06/02/18 for TID [protected] for recipient #[protected]".

Kindly inform how to confirm whether it is a failed transaction and what is the mechanism of getting back debited money. I request an early response

Major Dr N Sekar Thirunelveli
Mobile[protected]
email: [protected]@gmail.com

Dear Sir, I have done a Vodofone prepaid recharge for Rs 509 for my Kerala No +91 [protected] on 06.02.17 for TID [protected] through SBI BUDDY. My SBI BUDDY sent message as

" Transaction successful ! Rs 509 has been paid on 06/02/18 for TID [protected] for recipient #[protected]".

Kindly inform how to confirm whether it is a failed transaction and what is the mechanism of getting back debited money. I request an early response

Major Dr N Sekar Thirunelveli
Mobile[protected]
email: [protected]@gmail.com

We are recharge a Vodafone of Rs.155 but the recharge is not successful. Please action against our mail.

Vodafone — deduct money without my notice

hi,
One fine day i got message, that i activated caller tune, which i never did. The amount Rs.30/- has been deducted from my balance. When i contacted customer they asked to send a sms to cancel this. For that i lost Rs.5/- The same happed one of my friend also.

i have been getting my phone recharged with half rate tariff card but it is not getting activated on my mobile no. [protected].
kindly look into the matter and take relevant action.

Vodafone — deduction of money from my account

i want to deactivate bid facility in my phone.
i humbly request you to deactivate the bid facility.

Vodafone — recharge not successful.

Hi.

yesterday.. on 20th jan 2009. i have rechanged Rs 225 from a retailer at Ejipura, (bangalore) i didnt got any rechange balance and we had quarrelled with retailer but he can't do anything as you guys has deduct the money from mobile too. hence we contact several agent of your vadaphone. they says that its wrong reversal rechange or something. asked us to contact the retailer's chennel manager. we contact him too.. as per says.. you guys has cheat the money.. if you guys truely a standard company.. you should provide all the information to the retailer also.. so that through them. we can take a measure.. hope you can restore the Rs 225 back to my account. waiting your reply..

my cell lose today{04/03/2009} but some body calling and using my number plese give me out going and in coming calls numbers if you have any problem for given number note my id and rectifive.please send me as soon as posible my number;[protected]...




thank you
[protected]@yahoo.com
ss cell world
kalamandhir center
[protected]
chilakaluripet 522616
GUNTUR dt

my number[protected] . i have rechage rs. 25 by online and success rechage but not received blance my number

Vodafone — Money deducted

My mobile number is [protected] and on Tuesday morning I have top up my Vodafone of £5 using a top up voucher. In the entire day i just did 1 single text and at night I found that my Balance is only 33 penny. I spoke wit Vodafone Customer Service on Thursday morning and they informed me that Zamano has deducted the money for some kind of services from my Vodafone. Its really strange to deduct the money as I did not use any of the Zamano services and it was really annoying. I am staying here on a Student Visa and don't have a job yet. Kindly request you to put back the money on my Vodafone account.

----- Thanking You

Hi-

FYI, I had recharged of Rs 552 on 3rd Dec. The problem is that though the said amount got debited from my bank a/c but that many minutes didnt credited to my fone([protected], Pune) so please do the needful.

Thanks/Rajendra

Vodafone — recharge no successful

my vodafone prepaid mobile number is [protected] (karnataka circle).
i recharged the phone through internet banking for Rs 200 but the recharge has not been done.
the reference number is [protected].
kindly refund my account or recharge my mobile with the appropriate balance.

Hi Vikram,

We believe your concern regarding the online recharge credit was addressed by our Customer care team. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Karnataka Vodafone Customer Care.

Vodafone — cash deducted from my account without any call

Dear sir,

I am using vodafone last 3 years with the number [protected]. Rs18.33 deducted from my prepaid account without making any call on 24/03/2010 noon time.i complained to vodafone customercare but i didnt get any solution for this problem.Kindly solve this problem and credit that amount to my Prepaid account at the earliest.

Regards,
Krishnadas km

Vodafone — deduction of money from account

Respected Sir,
My name is Sourabh Agarwal. I am using Vodaphone prepaid number, my cell number is [protected].
Today[protected] one message came to my cell that I had activated bussiness and economy service for which rs 30 is deducted. But, I had not activated any of such service. Please help me.

Vodafone — deduction of money

every day 50 paise is deducted, why?
please unsubscribe from whichever service this is..
my mobile no. is [protected]

Vodafone — deduced money

respected sir today 4/1/2011 i have recharge 96RC. for vodafone Net pack. they give me vod 96 mintue. i call voda care compliant no198 they ask u use ur 2Gb net. is used. they say to me i call to 111 then they asking your 96 RC is not showing in our system. or then voda company closed my helpline number... is it vodafone service... very very very poor service... i really heart from voda cus care repernstive. they have no attitude to speak with custmore.my 40Rs. is reducet my account balance. helpline have no Answer... my no is[protected]
Neelmoney sharma
Ludhiana

plz sir tell me wht i do. or plz sort out my problem
Thanks

Vodafone — i havent recharched but money deducted

iam going to recharge my vodafone sim from Avenue india pvt ltd through net banking .but i havent get recharage but money was deducted from my account .i have sbi secret avenue passward also.what can i do.
my mobile no [protected]

please go for the option of number portability as i too have several problems with Vodafone.
inspite of making advance rental for my number[protected] they have disconnected my service. you can check now by calling and their customer care executives @ begumpet, Hyderabad center have no decency to talk to customers and are yet to resolve my problem.

now i'm with superb airtel[protected] and great reliance[protected] and soon this vodafone no.i will change to any of these two networks.
my suggestion is pl you change from this lousy network.
pl mail up after changing the net work and i'm sure no body from Vodafone even bothers for this agony of a customer !

Vodafone — Currency Deduction

Dear Sir/Madam,

I am Susant Kumar Samantaray using the number [protected]. I have got one sms that 300MB internet browsing is free till 23rd feb 2011.Still 200MB was left,but on 23rd evening only an amount of Rs 75 was deducted from my account. I complained many times to the customer care executives but no action for that has been taken tilll now. My complaint number is [protected].I would like my currency to be back as soon as possible.

I will highly appreceate your favourable action..

my contact no :[protected]
scheme of 1p/sec
i am repeatedly charged more for each of my local and std calls.
kindly let me know the reasons and also if there are certain hidden charges for 1p/sec scheme...

Vodafone — Forcible Deduction of money from account

Hi,



My name is Amit Sharma and I am a Vodafone Retailer (mobile number [protected]) since Jan 2005


There has been a Forcible and un notified deduction of Rs. 30 from my account.
Having checked the last Five Transactions on my phone, this deduction doesn't feature in the sms that I received.

However, having checked with the Executives from the Dealer Helpline (Number 176), I was told that I have subscribed to some service and for that I have been charged:
Below are the details from my conversation with the executive (named as Salman Shaikh) and Team Lead (Aadesh Singh, this person introduced himself as the Team Lead and said there is no supervisor and he is the final authority)

Service Request Name --> Job Sub
Status --> Active
Request Date --> 13-Apr-2011 (10:45:50)
Activation Date --> 13-Apr-2011 (10:46:43)

I want to bring it to your notice that at this time, I was travelling and all this while the mobile was with me.
I haven't made any service request at any point of time
There is no communication stating that I have requested any service
There is no communication stating that I have been charged for any of the services
The 30 Rs. deducted from my account don't appear in the list of the transactions that I have made

I have been a faithful customer of Vodafone and have been recominding the customers this service over the years.

We do get these type of complains and I always believed that it must have been something on the customer side that initiates the System to consider the service request.

However, after being a victim of this fraudulent behavior I have lost the faith. Not only have I lost the faith in the Vodafone Systems but the customer care service as well. I failed to convince the two executives (names listed above) to register my complain.

This leaves me with deep pain about the Vodafone and its reputation.

I want to reiterate the fact that I feel betrayed that I am not being trusted by the Vodafone employees and they seem to charge me for lying.

I hope, this Email voices my pain to the correct people and I get justice.

Vodafone — no successfully recharge

Dear, Sir/Madam

I have made a online vodafone recharge for this no my sister [protected] of Rs.410/- through ICICI Bank ,net Bankng and the transaction successfully but still my account is debited Rs. 410/- its todays now but not a recharge my this [protected], I am unable to track my money, my no is [protected], pls solve my problem.

Vodafone — recharge not successful

Your transaction failed because Vodafone - Punjab is currently not accepting Rs.125.0 as a valid recharge amount. We will keep trying to recharge your mobile for the next 2 hours. If even after 2 hours the error persists then we will initiate a refund for your transaction. You will be intimated about your refund through SMS and Email.

Your transaction details are:

Order Number : 3901632
Registered User : [protected]
Mobile Operator : Vodafone
Mobile Number : [protected]
Recharge Amount : 125.0
Payment Mode : Net Banking (State Bank of India )
Transaction Date: 21-Aug-2011 07:02:02 PM IST
i hv not got yet my refund pls do it as soon as possible thank u...

Vodafone — Deducted Money

I re-charged my cell twice on Saturday for the amount of 501 INR. I have not recieved any money on my cell. Please take a hard action against this company. They always deduct money from the prepaid account. It is such a FRAUD organisation. Cheatind people with their hard earned money.

Vodafone — Recharge not successful

Hi Team,

Good morning,

I have recharged Rs 180 through AXIS Net banking on 17/09/11. But i didn't get that amount in my mobile, but money has been debited from my account.
My mobile number is +91-[protected].

Please check it and do the needful.
My mail id is : [protected]@yahoo.co.in

with regards,
Venkat.

Vodafone — deducted money from account

after recharging i ask from customer care tat data pack has been activated or not n they said it has been activated after that i use net from my cell but later i saw that balance deducted from my acc. .it is misguidence n cheat from vodafone. it is not for just few rupees its issue of cheating n misguidence.....