Vodafone India Complaints & Reviews

This is to bring to your notice about about the bad customer service provided by the staff at your center in Margao, Goa. For one to get an appointment is a long waiting time not because there are too many customers on line. It is just because they take too much time to deal with one customer. Well it is actually good if they put that much time to understand the customer but actually what happens is once a customer goes to a staff they listen for some time and then they disappear to their back area for long time. It looks like that they have gone to find the solution for their problem but then they are not to be seen for atleast 15 to 20 minutes. This is done with most of the customers. Yesterday I had been there and saw this and thought that might be they have gone for their break or so. It was in the evening. My problem was not solved due to which I had to go again today in the morning and found the same situation again. Another customer who was already being attended much before me was sitting at the desk waiting for the staff to come back. My number came and even after that the staff had not returned. Finally he also got agitated and asked the staff who was attending to me to help him out which the staff said that the other one will soon arrive. But actually till the time I finished my work which took atleast 15 minutes that staff did not come out and finally the customer walked out without getting the new connections which he had come for. I had to pay for my new sim card and when I reached the pay counter there was again no one at the desk. It took another 10 minutes for some other staff to come and finish the line at pay counter.


There is a CCTV in the store and I am sure if it is recorded then you will have proper evidence of what I am saying.

Hoping for the services to improve at your center in Margao.

Hi,

This is w.r.t above mentioned subject in regards to the top up of 3G data for my post paid connection; since 19th May i m trying to activate additional package of 3G of 1 GB; as my monthly package of 3G data of 1 GB is about to complete.

For the message which i sent to 111 i got msg which says "Hello! we are unable to process your request currently. Please try after sometime".

I need to understand the problem and why my request is not processed; as on today i will be completing my monthly package and from now onward do i need to use my iphone or not?.

Do i need to write mail each and every time for same services or what? same problem i m facing from last 3 months need clear explanation on the same.

This mail i m writing to educate you that i m ready to pay for services which i ll be using and for the services i request and you will not activate and if i charge for my placed request. than for sure i ll not be paying at any circumstances;

In simple words i would like to say i ll keep using 3G services and after completing my 1 GB if i charged than i will not pay for it as i have placed request and you have not processed it. its problem from your end not from my end.

Regards

i have gave an application to move in airtel from vodafone on 13/5/2013 but still doesn`t complete my mnp
wen i contact in airtel they say vodafone have dosen`t gave verification complete and dosent do any process further my mobile no is [protected]
pls do fast

To Vodafone

I Mr Arthur Sequeira your postpaid facility user is writing you a Complaint stating the following issues I would like bring it to your notice.

1) I have been charged with extra amount as compared to my Monthly Rental for both of my Postpaid Plans.

2) Extra Rental has been charged for my number [protected] .i.e. A sum of Rs 423,wherein my initial plan is of Rs 248 Out of which my monthly Rental is Rs 150 + 2 Vodafone numbers free for lifetime with a Rental of Rs 98. Including 3G Data Plan of Rs100.

3) An extra amount of Rs 99 has been charged for downloading of a Software which is not applicable to my phone and (which i have not even dowloaded).

4) And also Extra Rental has been charged for my other number [protected] .i.e. A sum of Rs 189 wherein my initial plan is of Rs 115 which includes the rs. 99 plan + one number in Vodafone Friends Circle which charges is Rs 16 which add upto 115 /-.

Please find the attached Bill Snapshots in which all the extra amounts are marked in Red Circles.

Requesting you to please look into to the matter asap and revert to me on the same.


Thanks & Regards
Arthur Sequeira
[protected] / [protected]

Sir/Mam,
I am Hitesh from delhi. I was using a vodafone postpaid connection i.e. [protected]. I deactivated this number last month. After that i tried to clear my dues pending with the company but there was no proper guidance also the mini store refused to accept the payment and said they are not authorised to accept payments of deactivated connections.
When i called customer care, they told me that mini stores are completely authorized and they can accept the payment. I again visited the mini-store but this time they said they are not going to resolve my issue at any cost. Then i again called the customer care to raise a complaint against them but this time they also didn't helped me out.
The people i tried to talk at customer care :
Mr. Deepak (Team Leader)
Ms. Anamika (supervisor)
Mini Store Details that denied to accept the payment :
Bhani Communication (A-1, Bawana Road, Opp. New Anaj Mandi, Ashok Dharam Kanta, Narela Delhi-110040



Thanks
Hitesh
+91-[protected]

sir, my name is bivek kumar gupta. my new vodafone postpaid no is [protected]. i have taken my new sim from vodafone store before a week and till now it has not started. therefore i m requesting u to please pay some attention towards my matter kindly. i hope u will proceed my work as soon as possible. i am waiting for your favourable response in this regard.
thanking you,
bivek kumar gupta
mob no [protected]
email id gupta.[protected]@gmail.com

Hi,

Below is the which i used to sent vodafone two times.

Kindly help me.

Thanks & Regards,
Rahul Thakur
[protected]

Dear Team,

It very sad to say that your sales team committed to us fraud plan and after activating of SIM there will be no services available which your sales team committed us.

Earlier i am using the reliance CDMA network for four year now i port my number to your network with postpaid connection.

The plans committed to me are Rental 299 where rent will be 250/- and Rs. 49 will be discounted with 800 local and national call and 300 local and national SMS free plus 1GB internet pack on 3G network for Rs. 150/- only and one vodafone local number free for first six month.

Now, when i called to customer care for taking information on this they said that on my number [protected] rental plan is 299/- but with 400 local and national call and SMS free only not as per above and there is not internet pack and number free services are on this number as committed to me.

The person who committed me his name is Mr. Nitish and his mobile no. is [protected] now i am trying get these services activate through him but he is not helping me.

After that i launch a complaint to your customer care against him with my query no. SR_NO=[protected] but still i did not get any solution and call for the vodafone.

This is very bad experience for me that such a big company making lie promises to the customers for just being with him.

If all these services i will not get definitely after three month i will port my number to other network.

Looking for your help in favour of me.

Thanks & Regards,
Rahul Thakur
[protected]

To whom so ever it may concern

This complaint is regarding problems using Internet Services on Vodafone provider. I recharged my Vodafone number with a 2G mobile package valid for 4 days on 12/05/2013. During the validity of this package I recharged with another 1-day trial internet 3G pack on 14/05/2013 to test performance since I was experiencing poor connectivity with 2G. My 3G pack expired on 14/05/2013 itself and I continued browsing internet (chatting, emails) on assumption that my 2G plan is still active since it was due expire one day later. Suddenly i got 2 subsequent messages on15/05/2013 evening from Vodafone charging me for internet usage throught the day and my whole balance was deducted (~INR 200). I was left with only INR0.01 in my account - feeling disspointed was not able to make any phone calls.
I could only call toll free numbers and I tried getting in touch with a Vodafone Customer Care executive for assistance. I made 4-5 calls in half an hour and all executives gave me different views. None of the vodafone officals were skilled enough to provide me convincible reason of what happened. I got to hear varied reasons like your recharge on 12/05/2013 itself wasn't successful, 2G and 3G recharge doesn't work in parallel, you had used your entire usage limit allowed (which i clearly hadn't)

None of the officials seemed to know the working of vodafone operations and customer service that I experienced had been too disappointing. They gave me a request no.[protected] but there had been no progress on it. On top of it the call to 111 gets disconnected after precisely 5 minutes 10 seconds and many a times all my struggle to go through dozen menu options to finally talk to the execute goes in vain.

If at all vodafone has rules like you cant recharge 2G and 3G at the same time, isnt it their responsibility to atleast communicate this to the customer when customer attempts to make an online recharge? Why do they allow multiple recharge option then without prompting or warning the customer? I didnt even receive any message that my 2G package is terminated since I recharged with a 3G pack, obviously I kept on using 2G with the assumption that it is consuming my package allowance

I must admit that vodafone is not at all customer centric and the overall experience had got me really annoyed - I just don't feel like using any of the vodafone services henceforth

Request ID[protected]

Hi all here are the issues i have with vodafone and mailed them they are here but they are adamant and keep denying there can be any problem from their side and rather asked me to pay the bill earliest, what can be done on this and want my bill rectified.

> hi i have couple of really important
> issues and need some action on these asap as these are
> related to billing
>
> issue 1.
> i have been using your vodafone services for the mobile
> number [protected], for last 5-6 years, since then maximum
> bill amount generated on this number is not more than 1500
> rs, latest bill which i have received is more than rs 6000,
> which says i have made isd calls to somalia for rs 5136 and
> spoken for more than 106 mins, which is not at all true
> there is definitely something fishy in this as you can check
> my records i haven’t ever made any isd calls from this
> number, and if i have to speak for so many minutes on isd
> call i could have used cheaper options.
> infact i have 3 mobile numbers with vodafone and haven’t
> made any calls to somalia from these. I have been
> receiving number of missed calls from unidentified unknown
> international numbers calls few weeks also which from +92
> numbers which you are unable to control how can you assure
> that your systems are perfect and there aren’t any issues
> on billing on isd calls, where fake calls are registered on
> other customers name and they are asked to pay for it,
> so iam not liable to make these payments.
> irequest you to please look into this matter and rectify the
> mistake and rectify the bill
>
> issue 2.
> i have received text messages stating that i have to clear
> the amount which i have mentioned above for the latest bill
> asap to continue my services even before i received my
> bill.
> when i call for this query the customer service person is
> unable to help, saying they can only give detail 2 days
> after the bill is generated.
> if you cannot give reason for me to pay the bill why are you
> asking for the same creating panic and suspense
> harassing the customer.
>
> issue 3.
> your customer care team is inefficient i always have to go
> to a senior customer care rep. While i am on call to search
> for solutions to my problems, i have number of requests to
> speak to a senior customer care person and the customer care
> person becomes so adamant not to transfer that they hang-up
> the call saying that they are transferring the call.
> this is completely unprofessional and unacceptable.
>
>
> issue 4.
> when i call to your customer care the calls are being
> recorded, then i have the right to have the copy of these
> calls as these calls, as there calls are at my cost so i
> should get a copy of these, because you will always use
> these recording whenever you want so should i be able to use
> it.
>
> issue 5.
> i have 3 numbers with vodafone and you register only 1 email
> id for receiving online bill to save paper but how do you
> expect me to keep trying 3 passwords to open the bill how
> will i know which bill is for which number if they are all
> on 1 email id where you don’t even mention the mobile
> number and
> dont expect customer to remember the relationship number if
> that is the case then it is impossible to have online bills
> for multiple numbers with same service provider.
>
> i have been your customer since 7-8 yrs and intend to remain
> so
> but there is no consideration and control on your services
> where i am being asked to pay for calls which i never made,
> customer service people are unable to solve issues, there
> are billing issues, i request you to please rectify my bill
> and check your systems as this is harassment for me as a
> customer.
>
> i request to have any communication on please drop a mail to
> - [protected]@yahoo.com,
> or mobile no [protected], as this is my primary contact number
> other number is used by my family members.
> i have mentioned my details below and also attached copy of
> the bill
> nitesh lalchandani - [protected], [protected]
>
> bill issue for april month for mobile number [protected].
> complaints made earlier
> on 5th may
>[protected],
>[protected]
> on 12th may
>[protected]
>
> being a vodafone customer and a well wisher i request to
> please look into this and revert asap
>
>
> regards
> nitesh lalchandani
> [protected]

I am using a Vodafone post paid number ([protected]). Few months back i bought a new phone which is Samsung galaxy grand . I got a handset bundle offer from Vodafone i.e. 2 GB 3G data for 2 months.it got activated on 25th feb 2013 & my billing cycle is 1st.i used 3G for a month & i got a call from Vodafone asking about the experience of 3G.vodafone executive told me that this bundle offer will play according to my billing cycle.now on midnight of 1st may 2013 this offer expired.i received my bill and i found that it has Rs 2484 which is shown as 3G usage from 25th april to 2nd may 2013.
i called customer care and the executive told me that you exceeded the 2GB plan and you have used some 350 Mb extra.
infact i got many calls from Vodafone regarding this offer and they confirmed me that this offer will end on 1st midnight.i used to check my remaining 3G balance regularly.on 29th april the balance was 781 MB.i called customer care on 30th april.mr shantanu mukharjee was the name of the executive i had words with.even he confirmed me that i am still left with 781 MB and i am supposed to use it till 1st midnight.
now when i called Vodafone care after seeing my bill they told me the same story that i used more than 2 GB.i asked the executive to launch a complaint but he refused and told me to send a mail to vodafonecare.[protected]@vodafone.com and corporatecare.[protected]@vodafone.com

I received a mail and again same story that i overused it.

my questions..-
1. If i used over 2 GB and this 2gb got over on 25th april why did your executive gave me wrong information that i am left with 781 MB.
2. If its a human mistake then why your system was showing me 781 MB till 2nd may 2013.

Too much call drops from VODAFONE SIM at AECS Layout , Kundalahalli Area , ITPL and near by Areas.
Fed Up with VODAFONE services & we dnt get interest in talking to near & dear Ones.
Pls take necessary actions ASAP.

Call drop happening from 1 - 2 months.

Already received MNP Port code.
Ph No : [protected] , [protected]

Sir i was abused by someone on the phone by this no. [protected]. I do not know who is this and what's relation with me. Some one try to tolerat me for 2 days. Please find who is and he/she want from. i was fully distrube by this no. So please sir give me information about this no. and give name that which person use this no. My no. [protected]. Kindly go on this case imidatlly sir.

Sir / Madem ,

im using vodafone service about a month only for better internet service and yeah this is the best service but in my area there is a lots of problems like disconncet data automaticaly , slow speed such a slow ! even cant browsing the internet when gprs connected ! other wise in other area its doing good i dont know why.. please fix this isse i realy apreaciate ur company for the good service provide..

In the network bar there is always 4 bars network but only issue is slow internet downloading uploading and browsing 3 of them..

my number is [protected]
my adress - A/22 Hiran Magri Sector 9, Savina , udaipur , rajasthan (india)
thnx nd please considered my complain other wise sadly i gonna change this...

My No. is [protected], Vodafone is not providing proper network some times, its happened second time, today vodafone is not providing proper network, i tried to insert sim in another phone and check that but vodafone not provide network, when some one call me that time its cut call automatically and its show me missed call in my phone, and when i try to call some one that time automatically cut the call.
Please sir/mam solve this problem quickly because of this problem my work is stopped, so please solve this problem quickly.
and If this problem happen again then i will change network provider because i want proper network provider company.

Its not only happened only to me but also lots of people so this problem otherwise lots of people will change there network providers.

Hi ,
My name is Anshu Middha and i want to file a complaint against Vodafone Billing Dept. As they have been harassing me for last 1 year. I bought a vodafone number ([protected]) from one of their sales representative who sits in our office ( Convergys India Services ltd). At the time of purchasing this number, he told me that i could use this number for unlimited Internet fr just 200 /- rupees per month. I kept on using that number for 20 days and one day i got the message that services have been stopped because it had exceeded the credit limit. When i called Vodafone, they told me that billing amount has exceeded the limit to 2800 that's why services had been stopped.
SO next day, i checked with same sales representative. he told me that this had been happened with few people as well. so he gave me new number ([protected] ) saying that there was no need to pay to vodafone as it was their fault. I kept using that number for few days and same thing happened. The services were stopped again. This time, again the credit limit was exceeded to 2500/-. so i stopped using that number and after that i could not get back to that representative again.

After that , from April ,2012 till today, i have been getting calls from vodafone for paying this amount. i have clearly told them about the fraud i have been facing . but they are not understanding me and harassing me for paying the amount. Few representatives , also abused when they called. Even the female representatives use abusive language. an they are threatening me for disconnecting me postpaid number that i have been using for last 5 years and they themselves have provided me credit limit of 15000/- on it.
I want to file a complaint against them as they have disconnected the services on my running Vodafone number[protected].

Thanks & Regards,
Anshu
[protected]

Number: [protected]
Purchased on : 25/04/2012

I have asked vodafone to channge my current rental plan from 249 to another plan. however vodafone is providing incorrect and un useful mail which do not address my issue. i have constant maield them to provide correct information but they provide the same reply without even reading my email. i am unable to change my plan which is causing substantial loss to me of the tune of 10000 per month and mental harassment

They have also activated 3G service which i have never asked. i only asked for 2G GPRS pack @98 per month. they are now charging me for their mistake.

I am attaching the email communication for both issues.

Please intervene.

Dear Sir

We are living at Goluwala niwadan dist. hanuman garh rajasthan actually in 3 tower near my house tower of Vodafone.reliance and idea is there .in 150 feet area

Actually lots of people are facing problem from mobile tower.

Some people is saying that we are getting pain in head.

Some people is saying that we are getting pain in chest.

Please remove mobile tower from above mention address so that we can save our life. MY MOBILE NO. [protected]

respected sir /madam

iam a vodafone user previous 1year i have complained many time in your vodafone gallarey .but i dont get any feedback from your executive.................
& DISCONNECT MY CALL MANY TIMES

bottom of my heart sir plz give that number my contact number is [protected]

sir i am trying to port out my no.[protected] & [protected] since 25 april 2013 but they are not porting the no. ang making excuses of contractual agreement though i had cleared all dues and gave rs 100 each extra on each no. of vodafone , AND HAD VISITED VODAFONE STORE 5 TIMES FOR DEACTIVATION OF CONTRACT.BUT THEY ARE NOT RESPONDING.
PLEASE DO THE NEEDFUL AND TAKE STRICT ACTIONS AGAINST VODAFONE.

SANJEEV ANAND
MAIL ID :[protected]@gmail.com
contact no.[protected]

Hello;

I've requested for change of plan from April first week and none are being answered.. They just create reference numbers and no solution..
(By changing the plan the rate changes from 50paise to 30 paise that would save me around 250 - 300 rupees per month. So they dont respond because they dont want to lose this extra money).

Mob No: [protected]
Vodafone

Reference numbers created by vodafone in one and half months are as follows [protected] &[protected]. Don't know what the customers can do just with the reference numbers and solution not provided..