Vodafone India Complaints & Reviews

It is too much!!!

Vodafone India — No solution

Hi
I am Eric Benjamin Hial My number is [protected]. The last top was for Rs100.

I am very upset with the services of Vodafone. I dont know wheher you take your customers complaint seroiusly or not. One recommendatio is plaese start thinking from customers point of view as well. Your company is only worried about what your sysytems says and what is your policy. Customers are nothing for you is what I have started to believe.
I have made a lot of omplaint to vodafone customer care but all gone in vain. So here is the story: I had a lot of issues with vodafone services earlier so I always watch my step before i do anything i was intersted in a internet pack i caled vodafone took all the information from teh customer service rep.He siad that you get 60 MB free every day which i can use for downloading,video streaming,surfing etc.On the 18/07/2010 when i was trying to sned message it was not going through i was suprised because i had 190 message with me but then when i checked the balance was in -15.32 i was suprised as i did not use any chargeable services. I called you customer service I spoke to your customer service rep he siad that the its for a game which i downloaded.I said that i have a internet package how can i be charged and when i donwlaoded the game from waptrick it was a free game, to which he confidently replied THAT THE INTERNET PACKAGE IS ONLY FOR SURFING AND NOT FOR DOWNLOADS. I informed that it is not true i was informed that downloads will be free and will taken from the ineternet alowance. then without a word he tranfered to a different department.
Then after being on hold I spoke to an advisor called Soni explained what the problem she placed me on hold and after that a TL named Kapil although I never asked for a manager but this time as well i was informed that it was my mistake and I must have clicked on a link whihc is chargable andit is not their systems fault. I exlpained that i was sure that all the games and videos that I have downlaoded was free and not chargeable. Why would I download a game where I have 224MB free.Then he started with the blame game that free site have links which is chargable I said that whenever i downloaded I made sure that there is Free word on it.But he was adamant that systems are right customer is wrong. I spoke to the Floor Manager Wasim Khan but of no help he said the same story that he could not do anything and proactiavely gave me the complaints email address to write to you guys.
I find your network very good but customer service is pathetic.I do not know if people working with vodafone are really interested in understanding customer's problem, forget about solution. I think you should change your opening from Happy to help to happy to inform. because when you call customer service they only give you information but are incapable of tackling a problem they just want customers to go away and get rid of the complaint . Because they know not everyone has the time to complain.
I know Rs 50.00 is a small amount but it is about principles I dont expect such disgusting services from such a huge company. I am disgusted with customer srevice you are making me beleive taht Vodafone loves to take money out of people and never returns it even if it is their fault.I want someone to read my email and then reply accordingly with a solution and not with information

Regards
Eric Benjamin Hial

my name is Andrews fernandez my cell number is [protected]
i had recived call from your concern person, that i can change my card to billing but even thou thay had taken from the money and documents thats not happend yet
i dont blame but i had tried to conact concern person from last one monthe every things in waill, what knid off service your giving me??????????
andromeda markting pvt.ltd recipet no 32162
CONCERNPERSON .MRS Genet
[protected], [protected], [protected], [protected]
let me know more how many numbers i need to try this your service
rgds
andy

Vodafone — recharge is successful

i have taken the vodaphone prepaid recharge card of Rs.39 and its not workin every time i am tryin its showing that voucher is not found.

Vodafone India Ltd — Unauthorised blocking of my number 9923490380

Dear Sir,

I have been a customer of vodafone(Maharashtra and Goa) circle since last five years. My mobile number is [protected]. Around two months back my number was blocked without any notice or a call from vodafone. After contacting them, they said that i have not submitted valid documents. Anyways i submitted the documents again and my card was activated. My question is that, though i had submitted my documents way back in 2003, they blocked it.. then why did they continue it to run from 2003 onwards in the first place.

Now on 23/09/2009 suddenly i got message on my cell that Sim registration has failed. Now enquiring i came to know that my number is disconnected.

This the all very disgusting. And not expected from company like Vodafone who call themselves HAPPY TO HELP.

I hope i will get justice here.

Thanks in advance,
Akshay A. Prabhugaonkar
[protected]

I had been using vodafone service for more than 10 years (my number [protected])...never faced any hiccups..but suddenly got a inflated bill of Rs 12000K just for internet charges which i never used for just being a loyal customer??. i did pay for call charges(Rs 6000) out Rs 18000K approx. They have restricted the service now. Vodafone executives are still harrassing for non payment of Rs 12000/-. Why would I need the internet Rs 12000/- when one can easily sur[censored]nlimited internet through other sources for mere Rs 500/- per month. I never accessed any of the services other than calling and sms.why should someone give you the service without informing and charge you for the same ? ? i did visit vodafone store explained them the situation, but they are unable to give any kind of satisfactory answers.

vodafone guys, if you are reading this, resolve this..immediately. I would advise everybody not to use vodafone's scamming internet service.

Aarti V
[protected]

please read 12000k and 18000k as 12000 and 18000 respectively...typo error

[protected]

Vodafone — POST PAID TO PREPAID

I HAVE A MOBILE POST PAID CONNECTION WITH No. [protected].

I RECEIVED A BILL WITH DUE BALANCE -457. i.e. 457 RUPEES DUE TO ME.
BUT THIS IS WRONG BILL.

I APPROACHED CUSTOMER CARE CENTRE AND REQUESTED TO SERVE CORRECT BILL. BUT THEY FAILED TO DO SO.

THEN I FURTHER REQUESTED TO CONVERT MY CONNECTION FROM POST PAID TO PREPAID. BUT THEY REFUSED TO DO SO AND SAID IT IS NOT POSSIBLE.

THEN I FURTHER REQUESTED TO CACEL MY CONNECTION, THEY SAID I HAVE TO WAIT TILL BILLING DATE i.e. 25/04/2009.

WHERE I HAVE TO APPROACH TO SORT OUT MY PROBLEM, PLEASE HELP.


THANK YOU.

M TARUN KUMAR,
39-16-14/8,
MADHAVA MANSION,
NEAR MURALI NAGAR POST OFFICE,
ABBAS ENCLAVE,
MADHAVA DHARA,
VISAKHAPATNAM-7
[protected]@gmail.com
[protected],[protected].

Vodafone — No options for postpaid users / neither to migrate to prepaid ?

Hi,

Need to complaint regarding the tariff plans unavailability for postpaid users , as we all knows nowadays there is been a downfall in tariff, minimum tariff is around 50 P for STD / LOCAL in any service. But when i called help desk , submitted a multiple suggestions / feedback , said no plans as of now for postpaid users. As we are the premium customers , we pay huge rentals , taxes etc. every month , but schemes for us. It comes only for prepaid users.

But when i request them to migrate to prepaid its a herculian task due to policies.

Need to complaint in TRAI as per the regulations act , no ray of hope !
Please guide for a way , as i hope its a common issue for postpaid users !

Thanks

Shyam S Yadav
m-[protected]
e- [protected]@gmail.com

Hi Sir,
This is SaiChand from Hyderabad AndhraPradesh. My mobile number is [protected].
This is a Postpaid number and when I asked to convert this number to Prepaid they are saying that this facility is not available with VODAFONE. The rental plans of VODAFONE for Postpaid is not suitable for my requirement. All other networks like AIRTEL, IDEA are doing this but why VODAFONE is not?

Hi Saichand,

We believe you have been informed about the procedure to follow in order to convert from postpaid to prepaid. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
AP Vodafone Customer Care.

Hi,

This is regarding request for postpaid to prepaid migration under Vodafone, Karnataka for mobile number [protected]. I was using this connection as postpaid user since last 3 years. I visited Vodafone, Indiranagar store to convert this number to prepaid connection. I was straight away denied saying not possible. When I insisted for same, I was given nodel officer's contact detais.
Mail requesting postpaid to prepaid migration was sent on Jan/18/2010. In followup call, representative denied saying 'postpaid to prepaid migration' not possible. I insisted to give me in written cause for same but never given to me. Then after lot of followup mails and same conversation, only thing changed was representative name. To the date (Mar/18/2010) there is no solution or official conversion for same.
Vodafone is really careless about customer and completely ignoring TRAI consumer protection guidelines.
like
1. Seamless transition between prepaid and postpaid without change in number (Sep 2008)
2. Resolution of complaint in 3 working days from nodel officer.

Could you please help me to file complaint against vodafone for violating TRAI guidelines, improper service in consumer court and TRAI? I have all mails sent to Vodafone Nodel officer with replies by nodel officer.

Thanks,
Mehul
[protected]
[protected]@yahoo.com

It's possible. Let's collect list of people who wants to do that and try to get petition from consumer court and TRAI to make migration transparent and easy.

Please comment at http://dilpu.blogspot.com/2010/03/vodafone-india-postpaid-to-prepaid-plan.html

Thanks,
Unsatisfied Vodafone user

It's possible. Let's collect list of people who wants to do that and try to get petition from consumer court and TRAI to make migration transparent and easy.

Please comment at http://dilpu.blogspot.com/2010/03/vodafone-india-postpaid-to-prepaid-plan.html

Thanks,
Unsatisfied Vodafone user

Hi Mehul,

Thank you for bringing this to our notice. We hope your pre-paid connection is now working great! Do write in to us, for further queries, vodafonecare.[protected]@vodafone.com. We would be happy to help.

You may also follow us on twitter: http://twitter.com/vodafonein or join our Facebook Commmunity: http://www.facebook.com/vodafoneessar?v=wall

Regards,
Vodafone Customer Care, Karnataka.

Today (22-April-2010) I went to Vodafone Store, Cox town, Bangalore to migrate my postpaid connection to prepaid but straight away they said this is not applicable in Karnataka circle. How can vodafone do like this inspite of TRAI guidlelines..

Guys we need to go to consumer court. How can this possible in other region but not in Karnataka? Do vodafone want to retain postpaid cusotmers?

Regards,
Sunil

Hi All,

As per trai rules a customer has can any plan which is convinient to him.I am using a vodafone postpaid number([protected]) from last 2 years+.But am not keen in continuing with the postpaid services and want to migrate to the prepaid services of vodafone,which as per rules should be allowed.But from last 16 months I am requesting them to help me out in this regard,still not getting any response from their end.
So plz help me out in this regard and help me get a solution.

I am using vodafone postpaid mobiles [protected] since last 3 Years. Since last three months I am requesting the vodaforecare staff to convert my mobile service from postpaid to prepaid, but they are saying there is no such option to me.

See the below mail which i was sent to Vodafone nodal officer,as of now I have not received the any reply.


Dear Mr.Anirudh,

I am using vodafone postpaid mobiles [protected] since last 3 Years. Since last three months I am requesting the vodaforecare staff to convert my mobile service from postpaid to prepaid, but they are saying there is no such option to me.

Please let me know If vodafone dont have postpaid to prepaid migration so that I can plan my self to change to other operator by discontuning with Vodafone.

May request you to look into this and advice how to procede further on this.

In anticipattion with possitive reply.


S.Vinod Kumar
Hyderabad
[protected]

I am using vodafone postpaid mobiles [protected] and [protected] since last 3 Years. Since last three months I am requesting the vodaforecare staff to convert my mobile service from postpaid to prepaid, but they are saying there is no such option to me.

Please let me know If vodafone dont have postpaid to prepaid migration so that I can plan my self to change to other operator by discontuning with Vodafone.

May request you to look into this and advice how to procede further on this.

In anticipattion with possitive reply.


S.Vinod Kumar
Hyderabad
[protected]

respected service provider.my name is VIVEK .and my mobile number is [protected].this number is on the name of my mother K.SHYAMALA.i am facing lot of trouble for my bill payment,if i never use the sim also the bill is very too much.so please kindly accept my request.i immediately want to migrate my postpaid connection towards prepaid connection.as soon as possible.

people are complaining about other providers' customer helpline.
at least you get some live person on the line there.
in vodafone they will block your helpline access to speak to a live person and the ivr will keep looping back on itself.

Hi,
I am Krishnamraju S and mobile no is [protected]. I have applied to convert my number from postpaid to prepaid as i got job in chennai. After few days I received a call from Vodafone and she asked reasons. She started suggesting new plans in Vodafone postpaid, But when I was firm on my decision she said someone will contact me for the migration. After that i received so many calls from vodafone and suggesting different postpaid plans in Vodafone postpaid. I strictly told them that i don't want to continue with postpaid.
On 23/05/2011 i came to hyderabad and i visited S.R. Nagar Vodafone store. They simply told me that you have to pay Rs. 1000.00 then we will convert to prepaid.
Is this a corporate company? or fish market?

Then i decided to cancel my vodafone connection. For Rs. 1000.00 they have torched me two months. So please cancel my vodafone connection.

Thanks & Regards,
Krishnam Raju S
Ph:[protected]
Chennai No. [protected]

I already given all my alternative numbers. I am getting calls from every one but you are unable to reach me? shame on you. Don't play cheap tricks.

Shame on Vodafone care. I gave three numbers in my complaint. I am getting calls from every one, but you couldn't able to reach me? Don't play cheap tricks

My Mobile [protected] (Vodafone)

I have changed postpaid to prepaid on 12-Nov-12. Past one and half week i asking to change postpaid to prepaid. Shop Dealer said prepaid activation on 15-Nov-12. After 15th i called customer care there told active with in 24hr time. Again 19-Nov-12 Morning i called customer care there said now only we done verification so active within 2hr. But still my number not changed to prepaid. Daily im calling customer care there asking give 24 hr time. I try upto today still there asking 24hr time..

Still no reaction

Vodafone — Postpaid to prepaid

Hi,

My Mobile [protected] (Vodafone)

Second time im posting this complaint

I have changed postpaid to prepaid on 12-Nov-12. Past one and half week i asking to change postpaid to prepaid. Shop Dealer said prepaid activation on 15-Nov-12. After 15th i called customer care there told active with in 24hr time. Again 19-Nov-12 Morning i called customer care there said now only we done verification so active within 2hr. But still my number not changed to prepaid. Daily im calling customer care there asking give 24 hr time. I try upto today still there asking 24hr time..

Sir my name is paresh patel
i have purchage bajaj pulsar in february 2012.
i wan't to my loan account statement.
please send it on my e-mail id is under.
[protected]@gmail.com
my proposal no is L2WAHM01532370
please reply fast as soon as posible.
your[s faithfully
paresh

Hi,


Very very waste customer service. I'm awaiting last 2weeks. customer care side they always asking 24hrs
last 12day my calls waste time waste ...Bad service

still no response from Vodafone

I have placed a request for prepaid migration on 10-Nov-2012, by paying all the outstanding amount(Receipt No:APR086C121110_9772755, AMOUNT-120) at vijayawada vodafone store and tried to contact customer care many a time about the status of migration but didn't get proper response from them. Later I have stopped using the number from Nov till date, but instead of migrating the number to prepaid they are keep on sending the email to pay the bill every month..Today I am receiving the email that if I don't pay the amount they will proceed legally.

I am attaching the proof for submitting the migration request and bill payment of outstanding, which I payed in the month of Nov. Request you to please help me in getting the issue resolved.

Name: Shaik Shaheed Nawaz
Mobile N0 : [protected]
Request No for Migration: 331217

Dear sir/Madam,
Myself Shaik Md Fayaz. My mobile Number is [protected]. This was a prepaid number and I'am using this number since 6years. In these six years i have not faced any problem when i was in prepaid.
This February 2014 when i visited vodafone store at Brodipet Branch Guntur, Andhrapradesh One of the executive member in store explained me about postpaid offer (Govt.70 plan). and he convinced me to migrate in postpaid. I have migrated in postpaid even with my new number [protected]. during the same day when i was in prepaid i have activated internet offer. i even raised a query with the executive member that i today itself activated internet offer could i get the same in postpaid or not?
he told that u internet offer will be with u in postpaid also. And also promised me that there will no hidden charges like service charges like that.
with his promise i have used internet in the 1st month. I was shocked with the 1st month bill it was rs 925/-
I have visited the store about this bill they aggreed that it was their problem that they have missguided. and they promise me that they will get me waver in bill. since that day i have been facing service problem at the store. they answering recklessly and i have decided to migrate in prepaid. they told me u should use minimum three months.
i told its ok and i have used 3 months and i have been visiting store since april to migrate in prepaid plan. till now they not converted my sim into prepaid. I even want to mention the names of executive members whose services and behavior in the store which made me helpless( Jhahnavi, praveen, kartheek)..
i have told that i wont continue in postpaid for hundreds of times but still they playing games that i have convinced and they are updating it in their website. everytime when i called costumer care they are saying that in their website i was convinced. 10 days before they finally gave me prepaid sim after paying present bill due and Rs25/- towards new sim. till now they have not activated the sim. i called costumercare but of no use. on june 11th i 1s again visited store about my activation. They said that my application was rejected sim it is not clear. I immediately gave another proof.but still they i have not activated even after 48hours. I was helpless nor even fight with them.
please take some action in my case sir. i will be very thankfull if my problem get resolved with u.
Thnaks & Regards
Sri. Shaik. Md Fayaz.
Assitant Executive Engineer,
I&CAD Department. Guntur, Andhrapradesh.

Can i get these old six months details from vodafone gallery? can i get these details in mail? Is there any way to see the text messages what has gone from my number? Please help me out as soon as possible

Hello sir please Please give me a call details of Month Feb-2014,
my vodafone postpaid number [protected]
my email id is
[protected]@gmail.cmo

Vodafone — deposit amount not refunded still delaying

i am tamizharasan m, who was in postpaid till april or may 2007(not sure). then i migrated to prepaid. i have paid Rs.500 as a deposit amount,and i was about to have deposit amount with in 3 months .Regarding this i have spoken(many a times) to vodafone customer care officers.moreover i have given complaint directly to" Mr.Stephen " on September 1st week at "Adayar vodafone shop ,chennai".But till now my complaint was not taken into consideration.And more important is concern person didn respopnd me properly.

I think this mail will give me some solution, so please take necessary steps to refund my amount.
My Request:
Never encourage "these kind of Customer care officer" to " the Prestigious Vodafone company."

Vodafone — not refunding the security deposit amount

i had submitted vodaphones post paid card to them and since one year they are making me going here and there but not refunding my amount.

once they had committed that they would send the cheque within seven working days but they never sent it and than i sent them mail asking for cheque(which they had committed in mail, i still have the mail) to them got autorepy that we would get back to you in 3 working days but till now no reply i have got.

POSTPAID MOBILE — Deposit amount not refunded

I disconnected my postpaid Airtel mobile no [protected] in October 2008 but I did not got the refund amount of Rs 500.00 back. I complained a few times to their postapaid call centre but untill now no refund has been sent. My complaint was registered on 09/05/09 complaint no 21578823 again on 13/06/09 request no 21879455 & again on 22/08/09 request no 28182509. Every time I was promised that the cheque will be sent soon within 10 days but till today 05/10/09 I have not recieved my refund back.

rayees

I Want to disconnect my number service because I am outside of vodaphone circle, i will be charge roaming.

Vodafone Postpaid — Refundable amount not paid back

Hi,
I had disconnected mt Vodafone connection last year..
The Amount i paid as a caution deposit which s said as s refundable amount has not been paid yet..I have mailed several times the Vodafone Customer care..But no proper response...My Vodafone nos were [protected],[protected]

Vodafone — neither providing connection not refunding security deposit

Dear sir !

I have been provided a vodafone Postpaid connection num [protected] at my Door by a sales executive of Vodafone on my request at customer care num 111 on 25th of April,2010. I submitted my ID, subscription form, 1 photograph & besides this cash of Rs 250(for security purpose as per the executive). On 27th of April, my address was varified by one of the vodafone representative..he assured me that i will avail the service soon,but after waiting next two days, i made a call to vodafone customer care num 111 about my connection & I had been informed that the company had my deposit but there is some ditch & my connection could not run, I told them to return the money i deposited along with my Documents i submitted to the executive,they assured me to inform me for the matter, but till now there is no call/information I have been provided. Moreover I made a formal contact to the person(Vodafone sales executive-who provided me connection),he denied to return my deposit as well as my documents.

So I am knocking your door for the issue. Kindly dissolve the matter .

I am sending the name of The Executive who provided the SIM :- Mr. Vinod (Contact num of Mr. Vinod is [protected])



From> Nitesh Bansal
Greater noida
G B Nagar(up)

Vodafone, postpaid mobile connection — Security Deposit

Vodafone (remember the logo "Happy to Help") used to remind the customer by calling 3-4 days before the due date if the bill is not paid and say that they can send some person to collect the bill.
But they take 60 WORKIING days to repay the security deposit after the connection has been terminated (remember, these 60 days excludes all holidays, Saturdays and Sundays). Even they do not reply the email of the customer (This includes their Nodal officer also).
Is this Happy to Help?

vodafone mobiles — refunding amount

it has happend on 1st of february 2011,in my mobile phone with out my knowledge it got activated some caller tone.on the same day i called the costomer care and told to deactivate the same and the told the money thehave all raedy cut from my accout Rs.100 will come to my account on the very next day.but it has not come till this time .so many times i called customer care,it it is lagging becouse of tecnical reasons.now they people r not picking my call at all.

This compliant is to bring to your notice that all the general stores in vile parle r chargeing 1Rs extra on refills when its clearly mention on card so please check into this matter thank you

You think they will PAY ??
no.. they will only take money from you they never give u back...
ITs just a FRAUD COMPANY.

Vodafone — miss

plzzz give me tha detal of this no.([protected],[protected]) for last 3 month. sms or call detal..
plzzzzzzzzzzzz.. its so urgent...

my id [protected]@yahoo.com

Respected sir/mam,
i am rakesh kumar gupat. i have contact to customer-care for sms-validity Pack because i have 60,153 sms at my cell no. [protected]. he advise me for recharge with Rs.30 for it. but after recharging my sms had nill.
please solved and refund my sms pack in my accounts.
thanks

Vodafone — not proper billing

i subscribed for STD @1 per calls and entitled to get 350rs free talktime but vodafone is charging firstly my std calls @1.3/call then giving 350/- discount and then giving std waiver which is not justfied.

Vodafone — Fraud billing in vodafone

Since last 18 months i am using vodafone Post paid connection, in this last 18 billing 4 bills are charged more than Rs:5000.00 and verified the itemised bills and found lot of fradual calculation in minutes Vs Amount.

ffdd — previous billing problems

dear sir,
i used a hutch no. [protected] in 2004 for during november 2004 my mobile was stolen i made a complaint to the operator but the operator didnt take any actions aftr his also they made rental charges over the no for two months then it is disconnected.the problem is now the operator has theretened me to filed a legal suit against me and asks for the payement of the ammount with fine and other charges. now what i have to do for this.

regards
bodhi sankar.k

Vodafone mobile postpaid — 3 G service

My mobile no [protected]
3 G services was installed in my mobile but the same is not in service. this facility has been disconnected without any reason/information.
Since my connection is postpaid and charges will get billed to my monthly bill then why 3 G is not in operation.
I am also surprised to recieve my post paid bill to my residence address two times and that too at the end of the month (bill recieved on 28th July)
Why this type of poor service .
If we don't get the bill in time then how can we make bill payment in due date.
Moreover I am getting frequent calls about yor product and service particularly when I am inthe midst of office meeting.
Also since the call is coming from different number it is unable to know who the caller is.
Only after taking the call I come to know that it is from vodafone.
It is highly regretful that the customer is harassed like this.
please attend to the about complaint/grievance immnediately.
R.kannan
[protected]

Iam user of vodafone network from last 4 years. i have purchase new samsung Grand mobile phone dated 2nd Mar 2013, it was been told by vodafone customer care that there is free 3G service will provide from them for 2 GB per month for next 2 months on purchase of new samsung grand mobile and its a free offer.and it was told me that after 2 months i.e 3rd May 2013 this the service get automatic discontinued.
But iam surprised when i saw my mobile bill generated on 11th April 13 (Bill no:[protected],
It was really shocking. they charge me 2566.46 Rs for my data usage charge., I called vodafone customer care regarding this but there is no proper response they told due to some network problem they are unable to generate the details, so kindly send one mail to vodafonecare.[protected]@vodafone.com, i send the mail but they have not given any proper justification for this. next time when i called vodafone customer care but again no proper response and they disconnect the phone.
Also i have never requested for any 3G plan on my phone other than the free service provide by vodafone only which is absolutely free as told by vodafone on purchase of new samsung grand mobile phone.

Request you to kindly help in this regards.

Thanks,
Sushil dongre
[protected]

Vodafone — regarding the balance cut

Sir
I have a No. [protected] which was recharged arround 15 days back of 199 against which I got 400 minutes. which was balanced arround 250 minutes. in between i recharged for Rs 222 as I was going out of Punjab. but after returning back also the money was deducted from main account balance in stead of that minute account balance. after calling twice I didnot get satisfactory reply. I was advised that u wait for 24 hrs. Do u think that this should be the answer of a branded company like vodaphone. Pls do the needful.

Vodafone — Regarding balance cutting

Dear sir ,

this is MILIND KAMBLE .i have using vodafone sim [protected].from last one month i am unable to contact with customer care but i got failed to reach them. so 28 th feb i have called to customer care and tel them to please off the all skims activated on my no .so after some time still my balance is deducted so again i have called them then they talked me that for collertune and flash massage .after that i got call from [protected] and that boy is abusing me very badly .with using my mother name.and he said me that he ll deduct the balance every time.and keep the the phone.then today i have talked with vodafone care at there office .they also dont take it seriously.

please do the action on them

thanking you
MILIND KAMBLE
UDAY SOCIETY
PUNE 411003
[protected]

sir,
this is a complaint regarding my sim vodafone. my no. is [protected] in which everyday automatically balance is cutting after compalining 2 customer care they are not doing any help,
i m waiting for ur reply
regards
bijendra singh

Abhi Mere mere 3/- Cut Ho Rahe Din Me 2-3 bar cut ho rahe ek SMS aata hai 54999345 iska ilaj karo Me Pareshan Ho Gaya Hu.
Mera Number [protected] Bahut Pareshan Ho Gaya 5-6 Bar Complant Kar chuka hai. Abhi Tak Iska salutation Karo

dear vodafone coustomer service..i am very upset by your services. i cannot tolerate this any more u reducing my balance continously.by statring cller tunes at all. return my balance as soon as possible..either i will stop using ur network..
nitesh gahlawat,
[protected]

hello,
my name is sunil verma, customer of vodafone with m.no.[protected] suffering from problem cut balance Rs.60 without any reason .customer care service told me that i m using Internet that because my balance is cut, but then i m not using Internet .tell me why my balance is cut ? and your customer care services is very round behaviour with me i m not satisfied with ur services .give me my answer and give my balance back.....
thanx...
your customer
sunil verma

Vodafone unexpectedly cut my 25 Rs balance for downloading charge of saregama song which I didn't download for mob no [protected], Similarly some days ago 2 times happened with me, I don't know the time they are telling my cell fone was idle on that time I am 100% sure on that.

Regards
Ashutosh

Array

Iam using this network for browse by putting their data plan of ₹17 Pack before ending of data they start's to take balance from my account.so to enquire this i make call to customer care they will not respond properly.and ask about my balance to refund they politely says we will not give your balance back.

Sir,
This is a complaint regarding my sim (Vodafone). My number is [protected] in which automatically balance is deducting though I didn't activate any such services as per their sms. I am tired, can't use the recharged balance as it get deducted, it's really irritating. Kindly deactivate and stop all those subscriptions and return my deducted balances or else I will have to stop using your network.
Hoping to get a reply from you.

Vodafone — regarding services

I had a connection with Vodafone essar (mobile service) company from 2007.my phone no. is [protected].I registered a complaint to customer care on December 29, 2010 by mail for poor services. Company persons are replied for migration of sim from post paid to pre paid. But company relationship officer didn't call me to till date. On my first complaint date my outstanding balance amount is Rs -50/- (minus fifty rupees). Form the first complaint date onwards till to date company representative response is very poor.
Vodafone Company is sending the statements of Jan 2011, fib 2011.but the service’s of company is very poor.
Above said Mob no. is given to all my relatives, friends and bank accounts.
Here I am attaching the complaint to customer care.
Now I want the same mob. No. at the same time I didn't want to pay any amount to mob service provider (Vodafone), because services are very poor.

Regards,

Kasibhatla Ventaka Rama Sastry

Hutch Mobile — Non payment of bill

My mobile no. is [protected]. I have shifted to bangalore 8 months back. But as and when I hv. been receiving the bills I have been paying my bills. The last bill remains unpaid. I have contacted your office
several times and have requested them to send me a bill to my bangalore address and then disconnect the number.

I have also given them my bangalore address which is 202-Govindam apts., Marathahalli, Bangalore 560 037. I have been served with legal notice which is unacceptable. A person who does not want to pay the bill would not be forthcoing with the address. Kindly look into the matter and revert at the earliest.

Vodafone Postpaid Mobile — bill pid but not credit

Sir/ Madam
I am a vodafone post paid subsciber no [protected], I have paid a bill for Rs2640/-(rupees two thousand six hundred and forty only) on 04-07-09, photo copy is attached herewith, to your recovery agent on the recommendation of Neha Soni?post paid customer care. But the same has not been credited to my account yet. I am too fed up of your poor service, please credit the smae to my account soon and stop bothering me time and again for no fault of mine.

Shilendra Rai
[protected]
H.N. C-108, 1st floor
Nehru Vihar near Timar pur
Delhi

Vodafone — unambiguous information from customer care

I converted my mobile number from idea into vodafone using mobile number portability around 3 weeks ago. I went to the Rajiv chawk vodafone store and they told me that you need to recharge a 95Rs coupon to get internet services activated on my IPHONE.As soon as my connection got converted into vodafone , i recharged my phone by 95Rs coupon, But i was not able to access internet on my phone. Then I called the Vodafone customer care on 111, they told that i need to recharge my phone for 100rs NOT with 95 rs to activate internet on iphone and when i asked then what about my 95Rs coupon, they told me that 95Rs can be reimbursed into your balance, for that you need to visit our vodafone store. When i went there i was told that 95Rs CANNOT be reimbursed in any kind to you and your 95Rs have gone wasted, somehow i digested that. Then they told me to recharge my mobile with 100Rs to get services activated on your handset. I Did that and also sent the desired message. But i din't received any kind of reply from the other side. So I went to rajiv Chawk Vodafone store to get assistance. I was told that we cannot help you in your IPHONE related problem, you need to visit the Cannaught place vodafone store. There they sent a message from my phone and 100rs were deducted from my phone. I was assured that the services will get activated within 4 hours and you will get 500MB free for a week and 2GB free for a month. I came back home. But no service got activated on my cell. After 5 days the service got activated and i was able to use internet. But to my surprise the next morning I found my balance -75Rs. The customer care told me that you need to wait for 4 hours to get services activated on your phone, which I was not told earlier. On visiting the vodafone store now, I m being told that You wont be getting any extra 500mb or 2GB free on you phone !!
That means I wasted my 300Rs on vodafone for nothing. Being a middleclass student. I cannot afford that amount. If anyone reads this please help me out.
you can contact me on [protected]@gmail.com

Vodafone — repayment of amount

hai...
i jayanth [protected] that i have register complaint for dedcution amount of rs 7 that my complaint no.[protected] that custmer said that they will solve problem in 2days but from the date 15/05/12 but till now no responce they called me once that we will not refund amount they did not mentioned reason but they will say only happy to help u. so pleaseresolve my problem and amount.




Thanking You

Vodafone — Number deactivated without notifying

My sister had a postpaid vodafone connection. She went abroad on a project for a year, but wanted her number activated, as she wanted to use it after returning.
We kept on paying the bills on the number, in between, we couldn't pay the bill for 3 months and the number was temporarily de-activated and on visiting the Fort-Vodafone Center, I was told, as soon as i pay the complete bill, the number would get activated on its own. Later I paid the bill and assuming that it would get activated, kept the sim aside. In a few days, I got the security refund that Vodafone is permanently discontinuing services to my number. After many phone calls and trips to the vodafone centers, I was told, that number is deactivated ( WITHOUT OUR PRIOR CONSENT) and cannot be reclaimed. We are even ready to pay the deposits required for the number.
Seems Vodafone doesn't want its customers back!!!

Hello Vodafone Customer Care,

Have shared my current contact details at the link provided by you alongwith SR details.

Looking forward to your assistance now...

Thanks,
Himanshu

Vodafone — poor interconnectivity

my ph. no. is [protected]. I was not receiving msgs on my cell. I tried to call customer care and they picked up the phone after a long time and told me that its fault of the system.. I asked them to register my complaint, but he kept me on the hold and disconnected. I called again and a person called roshan picked up this time he listened my complaint and then he also disconnected. i am very fed up with this vodafone, I am unable to talk to my friends who hv bsnl or reliance numbers. Evrytime I call them up I am charged but I couldnt talk due to interconnectivity problem. Hope the number interchange scheme is launched soon so that i can shift to a better service provider

my mobile no. is [protected]. i am living in tughlkabad extn. (gali no. 26) new delhi the vodafine network is very poor in this area. i have registred complaint so many time. everytime the customer care told me that my problem will be solved within the month. but the improvement is zero. i cannot talk in my room. i have to come out in the gali to attend/make the calls. other mobile company in this area are providing very good services like airtel, idea celluer and others. i donot know what is the problem with vodafone why they are not able to solve the network problem in this area.i am very much disappointed.Hope the number interchange scheme is launched soon so that i can shift to a better service provider

Hello,

You guys had called me and said there is a problem in the frequency and you are going to solve in 2 weeks. still the issue is not solved. please let me know by when you will address the issue.

Regards,
Gopal
[protected]

Vodafone — Regarding bill issue

vodafone india has charged me wrongly on my mobile phone [protected] and have not reverted back on my compalints in january 2008 and april 2008 for the same and they have now demanded that i pay the disputed amount or else they will disconnect my number. this even after they already have my complaint pending with them and now they have restricted my number to one way, i have several times call to customer care for bill delevery, yet not to be received regularly.
He is least bothered about that and replied “u do as u like”. That incident gave me a bad impression about the Vodafone Customer Care Centre.
1) I want to know the purpose of Vodafone Customer Care Centre’s kept across the country. Is it to fool the Customers and to collect revenue for the company only?
2) Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives how to behave with the customers?
3) The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.
Regards
Rajneesh Kumar
M-[protected]

Vodafone — need of customer service

i need customer care number of vodafone to respond to our quires.many o[censored]s hav doubt proper customer care number is available.though we have 111 number it just explains various schems and offers.but unable get contact of customer care executive.if we need to deactivate any of the offer prevailing in our mobile to which number we have to dial.i feel like after its move frm hutch to vodafone proper customer care is not provided.So kindly provide active custtomer care number to ypur customers.

Vodafone — Complaint regarding excessive bill.

Vodafone has sent the bill of Rs.1,821.94.Company wants Rs.1223.70 for vodafone live and downloads but we haven't used it.So,we do not like to pay the bill for vodafone live and downloads.Our mobile no. is [protected].Please help us.

Wrong bill. my home no. are not in international but in my bill that both are the no. are charged at international so please take action immidiatly.

Vodafone — issue for bills

dear sir/madam,
this is regarding the vodafone telecom service, i had registered a telephonic complain on 22nd of february 2011, and for which i hadnt received a call in the time limit given to me. since than i have registered 4 email complains which have been reverted but not yet solved. Vodafone service is fooling me by giving me false committments and charging me for the service which i have not used neither i have activated. i would seek your help in this matter. I am ready to go leagally.

thamks and regards
niraj jain
[protected]