Vodafone India Complaints & Reviews

Vodafone mobile number: [protected] is stopped/closed/discontinued long back
Why am I recieving the bill and payment reminder?????

Refer the previous communications with Vodafone below on this subject

==============================
From: RAHUL LIGADE [mailto:[protected]@yahoo.co.in]
Sent: Thursday, May 09, 2013 6:54 PM
To: Overdue Vodafone (SSC-NE), Vodafone India; vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; Vodafone.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; nidhi.[protected]@vodafone.com; sanjays.[protected]@vodafone.com; corpcare.[protected]@vodafone.com
Cc: Ligade Rahul
Subject: Demanding bill for already stopped number - [protected]

Hello,

Vodafone mobile number: [protected] is stopped/closed/discontinued long back
Why am I recieving the bill and payment reminder?????

Please refer the attached mails for details

Please look into it on high prioirity


Thanks,
Rahul
[protected]

From: "Overdue Vodafone (SSC-NE), Vodafone India" <Overdue.[protected]@vodafone.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Thursday, 9 May 2013 3:11 PM
Subject: Reminder - Outstanding amount on your Vodafone account

Dear Customer,

Greetings from Vodafone!

First off, we’d like to thank you for your continued support in us and in our relationship. It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.

Here are the details regarding your Vodafone mobile number: [protected]

Your current bill of Rs. 481 is overdue. Consider this a gentle reminder for you to make this payment so that you can continue to enjoy our services.

Please ignore this Communication if you have already paid the mentioned amount.

We’re committed to providing you and all our customers with the best content with seamless effort. And to ensure that, we request our customers to be prompt in their monthly payments.


=====================================
From: Ligade Rahul
Sent: Monday, April 08, 2013 10:56 AM
To: 'Vodafone.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@yahoo.co.in'
Subject: FW: DEMAND NOTICE FOR YOUR VODAFONE ACCOUNT
Importance: High

Hello,

I have made the payment of complete amount

Below are the details

Payment ID MICI[protected]
Transaction Date[protected]:42:38
Mobile Number [protected]
Relationship Number 1.46769259
Email ID [protected]@yahoo.co.in
Payment Amount (INR) 3154.00
Payment through ICICI NetBanking

Thanks for letting me know before doing Civil and/or Criminal proceedings against me
Appreciate the way a query is handled at your customer care centre

Please confirm me that, I will never ever in my lifetime receive a bill against this number and my number [protected], is discontinued/closed/cancelled


Best Regards,
Rahul Ligade
Technical Information Infrastructure, John Deere India Pvt. Ltd
Phone: +[protected] Cell : +91 [protected]  E-Mail: [protected]@JohnDeere.com

From: RAHUL LIGADE [mailto:[protected]@yahoo.co.in]
Sent: Monday, April 08, 2013 10:46 AM
To: Ligade Rahul
Subject: Fw: DEMAND NOTICE FOR YOUR VODAFONE ACCOUNT



----- Forwarded Message -----
From: "Vodafone Information (MAG-NE), Vodafone India" <Vodafone.[protected]@vodafone.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Saturday, 6 April 2013 12:04 PM
Subject: DEMAND NOTICE FOR YOUR VODAFONE ACCOUNT

D E M A N D N OT I C E
Demand Notice No.:DNAPR1300354
Date: 06th Apr’2013
To,
RAHUL SUBHASH LIGADE
A/P 530/5 ABHIYANTA VASAHAT JYOTIBA
NAGAR NEAR AVINASH MANGAL KARYALAYA
KALEWADI PIMPRI PUNE
PUNE - 411017

Reference: Vodafone Relationship no. 1.46769259 & Vodafone no. [protected]
Sir/Madam,
We state that we are Cellular Mobile Telephony Service provider in the State of Maharashtra & Goa.
We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of Rs. 3,153.93/ - which is due and payable.
We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 05th Apr’2013 a sum of Rs. 3,153.93/- is due and payable by you.
We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated huge amount.
In the circumstances, we hereby call upon you to pay the sum of Rs. 3,153.93/- together with accrued interest thereon @ 18% p.a. from the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate Civil and/or Criminal proceedings against you, entirely at your risk as to cost and consequences, which please note.
We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact WILSON A / JAYESH KEDARI on [protected] , [protected] between 10 AM to 5 PM .

Yours truly,
For Vodafone Cellular Limited

DGM- Legal

=========================================
From: Ligade Rahul
Sent: Friday, March 22, 2013 6:20 PM
To: corpcare.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'
Subject: Immediate attention Required
Importance: High

Hello,

I have cancelled the connection of a Vodafone number – [protected] sometime back

I am getting enquires to pay the bill for this number from past few days, when actually I have cleared all my bill when closing the connection

Now the lady is asking me for cancellation number, I don’t remember the number now, don’t even remember if the Vodafone outlet gave me any cancellation number

I had submitted the required documents copy like I.D. proof and Address proof when I closed the connection and also paid the entire bill at that time

Please look into this on high priority, The lady on phone is irritating me by calling and not listening to me

The Vodafone outlet where I did the cancellation is in
Chinchwad, PCMC area, Next to Pimpri Chinchwad Auditorium


Best Regards,
Rahul Ligade

I Have activated internet plan (try pack of 500MB) on 6th May but still vodafone has charged me at their normal rate when I enquire about this they said When bill is generated you will get final amount after removing this internet usage but when this unbilled amount goes above credit limit they stopped my internet service and said that to continue using the service you have to pay at least 80% of the total unbilled amount. But Why should I pay? I simply want to use the internet till 500MB limit is reached. Why they are bringing credit limit issue in this? Vodafone should change this policy.

Ive been trying to call and get information out of vodafone cust care for the past about the billing amount and plan changes to my USB net device that ive bought from them.

Here is the problem with your whole cust care -

1. You hardly have an option to directly speak to a human caller from your cust care no. [protected], its a hidden option that one has to search long and hard to reach on.

2. ive tried to call them and ask info about my products validity and billing amount and have learnt that when you actually do reach the calling stage they NEVER pick the phone up

3. When they do pick the phone up, this is how a typical conversation with a vodafone cust care executive goes

Me - hello, im calling form so and so number for this intent and purpose
Vodafone cust care - why are you calling now, go and sleep
Me - excuse me?
Vodafone cust care - listen you (followed by lots of abusive language)********** I dont have to talk to you at night
me - transfer me to your supervisor plz
Vodafone cust care - hes sleeping, you go sleep too, hahahaha, (followed by more abusive language)

Ive called them at the evening and at the night on 8th may 2013, and this behaviour was shown towards me when I called at 9th may 2013 at 1:33am.

So in conclusion, Vodafone is not a 24x7 service, it is a 9:00am to 6:00am service contrary to their slogan, and is the worst service Ive had the displeasure talking to.

Im certain that any response and solution from your side will be highly improbable, but by the safe chance that there are any decent ppl working in vodafone, that may take this case up and find the cust care executive who showed such vulgur bahaviour and to hold him accountable, I would be surprised and awed.

Pavitre Krishnan
[protected]
noida

I am being harreshed by Vodaphone for the number[protected]
I purchased this number, however, was provided with an incorrect information, hence didn't use it. They within a week

generated a bill of 444 and wants me to pay it before closing the number. I never opted for any plan and they activated a plan by their choice. That too without completing the verification.
If

necessary I can send the entire email conversation with them regarding the same. Below is the summary of my conversation with Vodaphone care----
Called at [protected]
Nidhi- no

amount to be paid as the plan is not activated.
Later she said your billing cycle is 1st aprail.
She was not sure of the details, I asked for the superviosr. She said me to wait n would transfer the

call, after waiting for around 3 minutes call got disconnected.
Called again at [protected] waited in the queue for 6 minutes
Prabhjot Singh picked the phone
He said to transfer the call to a

supervisor waited again for around 10
Gaurav Sharma
Supervisor
He sent an eamail to update my email and promised it would be updated in 6hours.
He also noted down my probelm with the

number [protected].
According to him the problem should be resolved, as the plan was activated without my concern and it should be not generated.
Service number[protected].



On

3/5/2013
Nidhi took the call
She said that the email is not updated.
She confirmed that I was promissed that it would be updated in 6 hourse.

Again talked with Gaurav Sharma

According to

him the revert he got back from the team where he has esclated my case was nothing. He didn't say anything about it.
He however, now said that today it would be updated before 6 PM.
Service number[protected]

On 5/3/2013

Called at 111 at 11:55 PM.
Talked with Monu Yadav.
He filed a compaint to close the number.
Service number[protected]
According to hom the

verification is still pending, so bill should not have been generated.
I knowingly did't complete the verification, as was provided incorrect information.

Though amount seems to be a nominal

one, however I can't explain the mental agony/harreshment I went through n still going. Hence writing at 12:12 am. Wants to fill it before I go to bed.
Thank you for all your help.


On Sunday May 5 I visited the vodafone store at south ex, the same guy who sold me the number with fake promises, said in order to close this number, I would have to pay the bill. He

however said disgusting for the companies services. I did wite to the nodal officer and appellete officer, however no response from them.

Please help me to sortout this problem, I would be highly thankful to you.

Rajesh Kumar

Initially, I contacted Vodafone customer care enquiring for message offers and informed that for a recharge of 77 rs, a offer of 9,000 free messages with 90 days validity would be availed. I recharged and found in vain. I called back to customer care and found that there is no such offer currently. I want my money to be refunded.

Dear Sir,

Till date i am not paid the bill in cheque mode but every time they were taken 100rs. 3 months back also face the problem they given back my amount but this time they were not given. Every time i passed the problem please looking to the matter immediately. I also compliant the vodafone customer care

Thanking You
Anil kumar
[protected]

Hi,

I had given a payment of Rs 5000 on 16 march 2013 on my VODAFONE POSTPAID NO [protected] as bill payment instead of security deposit to activate ISD services but still i don't get the money refunded back or even not adjusted in my bills

Mailing on customer care from so many times but got different different reply's that amount was reverted or we cant refund you back the amount.

I had also sent my credit card statements to Vodafone customer care and on vodafone store also that i don't get my money back .

In a mean while i also talked to my bank but As per my bank they don't get any refund back from vodafone end on my credit card.

I am very much annnoyed with Vodafone. Please take the immediate actions.

Statement of credit card attached .

Mayur
[protected]

I have a post paid number and when i went on Roaming Vodafone has charged Roaming call forwarding charges to my number([protected])
When i called ans asked customer care they just said when we move out of Vodafone circle and use some other network then these charges are done but in accordance to my knowledge the service provider is the one who will pay the other service provider for call forwarding. Not sure why the charges are taken up from customer in addition to Roaming charges also implied. And plus i have went in Roaming numerous times but this kind of service charge was never charged

I have mailed them numerous times still no reply.


Regards
Tuhina Sharan
tuhina.[protected]@gmail.com

Hello Sir,

im holding vodafone postpaid from last 1year, i have opted for 2G internet plan for Rs.99. since from last 2 weeks im facing browsing issue. im unable to browse on my phone. loading a home page takes 15-20mins. plz help me out, i feel paying for it is of no use.
looking for a response from you as soon as possible.

Regards
Amruth
[protected]

I am facing a problem that I am not able to log in to my vodafone account to check my bills and all the activities related to my account.
I have been following up with Vodafone from past 3 months and I do not have any response from them.
This is to lodge a complaint against their irresponsibility.
My vodafone no is [protected] and its mumbai circle.
I also have mails with the reference that I've been following up with Vodafone.

Dear Sir,
I took a vodafone prepaid No.([protected]) before 2 years. on my own ID proof, and submitted my Voter ID card at same time. but unfortunately my mobile has stolen last week. I visited to Vodafone Mini store at AR Enterprisis Gola Kuwan Meerut. but they neither giving my SIM nor provide proper information and saying it is not allot on your ID. So we can’t help it

Request to you please ask Vodafone to re issue my SIM and ask for my Documents which I submitted at activation time

Regards
Shadab Husain
S/o. Mr Sabir Hussain
Village and psot Jaroda
Distt Meerut
[protected]
Alt No.[protected]

I have recharged through online vodafone websites:1) order id : o[protected]; payment transaction id: msbi[protected]; date & time of order : 14 apr, 2013 02:24:28; order amount : rs. 55.0/- only; order details: online recharge; name: bonus card 55; msisdn: [protected]; amount: 55.0; etopup status: success 2) order id : o[protected];payment transaction id: msbi[protected];date & time of order : 17 apr, 2013 23:39:26;order amount : rs. 56.0/- only; order details: online recharge;name: bonus card 56; msisdn: [protected]; amount: 56.0; etopup status: success.
I have send mail several times to vodafone customer care and vodafone customer care have replied to know my phone number (others) to talk to me. but more than one (1) month have passed away, they are unable to talk.in this circumstances i have gone to vodafone store at krishnagar in nadia, west bengal to know the proper dispute, they said that my vodafone msisdn no.[protected] is using other person. now i want to take proper solution like 1) refund my all recharged amounts. 2) vodafone gives me a choice-able number with sim of vodafone india ltd. 3) suitable compensation.

i was having a airtel post paid no which with MNP i moved to vodafone in january. first month was ok. second month i bought a new mobile called GALAXY GRAND. With it there was a 2gb data of 3g was free from vodafone. this service was activated on 25th feb. there was no communication from the company how the two months will be calculated. when i contacted on phone they told me it will from the date of purchase. but when bill came they calculated for my phone billing cycle. i didnt asked to activate this service. it was a default activation with the new phone. it had been two months now vodafone hadnot solve the problem inspite they are telling i had consumed data of worth 20000 INR. so whatever our charges are genuine and you pay that.

Hi Team,

kindly take the necessary action to the vodafone store erode

This is Dhineswaran ,My mobile number [protected].
Billing Address: 4/101,Pappampalayam PO,Cauvery RS,Erode-7



Still now i don't receive proper response from their side
I submit the document to viji(Vodafone representative),
Vodafone Executive Name: Viji
Executive Number: [protected], [protected]


As i given for Vodafone postpaid to prepaid migration at July 2012 but the thing they suspend the sim on 3sep 2012,i collected the new sim from my nearest store where i given for p2p migration.once i collected the sim that shop staff told me that this will activate with in 2 days but its not happen after i went and ask for that activation they told me that another 3 days as like that its continuously going up to today.can u please check it for the status and reply me as soon.

Note: if i call to my number , i getting u r trying for wrong number.

thanks
Dhineswaran
Date:06.05.2013

Respected Sir,
I think someone is using my number.
I want to get all the sms and outgoing and incoming calls details of my vodafone no. [protected] at my email id immediately.. my email id.- kayalvizhi.[protected]@rediffmail.com
Please send as soon as possible

I had opted for a postpaid mobile connection from Vodafone at Ahmedabad in August 2011 and once transferred to Bangalore, I got it disconnected in October 2012. At the time of taking the new connection, they had taken Rs. 500 of security deposit which was refundable at the time of disconnecting the services if I would use it for 6 or more months. As I had used it for almost 14 months, I was certainly eligible to get the security deposit amount back after settling down my last month's bill which was Rs. 248.

Even after reminding them for several times, I have just received their e-mails saying that I will get it withing 60 days. But, till date I haven't received my security deposit amount back. Never ever expected such a shameless behavior from Vodafone.

complaint against vodafone miss guides and fraud vodafone company, 2 mails karne par bhi
koi jawab ya action nahi liya jo maine aaj 05 may 2013 ko vodafone company ko mail kiya hai uski
copy attached kar raha hu.........name harish kumar contact no.[protected], [protected]

Iam user of vodafone network from last 4 years. i have purchase new samsung Grand mobile phone dated 2nd Mar 2013, it was been told by vodafone customer care that there is free 3G service will provide from them for 2 GB per month for next 2 months on purchase of new samsung grand mobile and its a free offer.and it was told me that after 2 months i.e 3rd May 2013 this the service get automatic discontinued.
But iam surprised when i saw my mobile bill generated on 11th April 13 (Bill no:[protected] ,
It was really shocking. they charge me 2566.46 Rs for my data usage charge., I called vodafone customer care regarding this but there is no proper response they told due to some network problem they are unable to generate the details,so kindly send one mail to vodafonecare.[protected]@vodafone.com, i send the mail but they have not given any proper justification for this. next time when i called vodafone customer care but again no proper response and they disconnect the phone.
Also i have never requested for any 3G plan on my phone other than the free service provide by vodafone only which is absolutely free as told by vodafone on purchase of new samsung grand mobile phone.

Request you to kindly help in this regards.

Dear sir,

Sub; m.no. [protected]

My mobile no.is [protected]. I have recharge of 500/- on date[protected] plus old belance=13 rs.
After recharge I take SMS pack of 45/- rs. 49/- Rs internet trail pack & I call of Rs.9 to 12. So my belance is 13+[protected]=419-12= 407.
But direct my belance is 307., RS. 100/- extra deduct in my account. I complain to Vodafone customer care, Mr. Anil says your refund will add
in your belance after 48 hours. I wait 48-to-90 hours but no any credit in my account.
I am call so many time in customer care but no any solution for this problem. Please solved my problem. My free
3G/2GB pack also avaible from the period for 1-4-2013 to[protected].

Hi,
Myself Prashant(Vodafone number- [protected]) from Noida. I am using Vodafone services past four years. I was quite happy with the services offered by the Vodafone. But past couple of weeks customer care executives have disappointed me a lot.
I called to Vodafone care on 24-Apr-2013 at 4:37AM. Second side someone picked up the phone, when I started with my issues, that person transferred my call to IVR and call got disconnected.
I called again to 111 on 24th at 4:39AM, someone picked up the phone, that person didn’t speak anything nearby 1 minute. (I was able to hear surrounding noise means there was no network issue) when I asked where you were man? Why were you not replying? Reception side I got reply "Ghumne gaya tha", when I again asked "ghumne gaye the ?" , he said "yes".ok. Again I asked what your name is. He replied "Daru Singh" i confirmed with him thrice "Daru Singh"! He replied yes. Again I disconnected the call and redialed to 111. Now the story was different 5-4 Vodafone care executives started abusing on me. Totally it was appearing that, that is not a customer care, that is a beer bar where all have drunk totally.
I thought, I could get some relief from 198. When i called 198 that was really WOW. here it was like a hell. All here were laughing and hooting.
After that nearby 15 times I called to Vodafone care on 111 and 198 to make a complaint but no one was ready to make a complaint(even no none told me his name, i asked again and again please tell me your name but no one didn't tell) . Everyone was saying I can’t make a complaint against care executive, if you want to make a complaint go to police station.
When I tried hard one person named Ashwani make a complaint, and gave me complaint number [protected].
I didn’t hear anything from Vodafone on this complaint number yet (its more than 15 days has been passed ).
Again i called to Vodafone care on Friday got another complaint number[protected]its wrong complaint number given by Vodafone care executive) but still no response from Vodafone.

where can i get help? is this "HAPPY TO HELP" from Vodafone?

Name-Prashant
Vodofone number-[protected]
Noida-201301