Vodafone India Complaints & Reviews

Hello sir,
I am getting calls from a number- [protected](Vodafone-West bengal). I am actually all irritated from the person calling (Abusing call and words) from this number. I am requesting you to take proper action against this number.
Thanking you
Yours sincerely
Arpita (Name changed)

My mobile no is [protected]. Before 5 day i got message from vodafone that two services are activated on my phone. I didn't make any request to activate this service on my phone. So its very bad practice to activate any paid services without user knowledge.
I got a response from Vodafone customer care that charges is not reversal. I have asked for the valid reason but they are not able to give proper response. These type of things happen frequently. Vodafone have Worse Customer Service.

To,
Marten Pieters
Vodafone Essar Limited
India

Dear Marten,
I converted my reliance phone number ([protected]) to vodaphone and I gave my DL as ID proof to your Jaipur's vaishali Nagar customer care center , but yout ILLITERATE staff didn't mentioned address properly in your Vodaphone form , resulting my number is suspended from Saturday 12.05.2013 i.e. no incoming as well as outgoing calls can be done from this SIM.

I have visited 5 times in your same customer care center but no proper response receive from their side. Either they are fully government people or they are not wise to work at all . I suggest you to please close this type of service center on immediate basis .

THIS IS YOUR STAFF MISTAKE AND I AM SUFFERING FROM THIS.... IF MY PHONE WILL NOT BE WORKED BY EOD THAN I HAVE TO TAKE LEGAL ACTION AGAINST VODAPHONE TEAM....

REGARDS

ROOP SINGH CHOUHAN
[protected] / [protected]

Received a call from No [protected] at 12:53 pm today informing me of wining a lottery of Rs 15 lacs from Vodafone and have been advised to contact Mr. Rahul Verma, Manager, Vodafone who is based in Bandra, Mumbai and whose no is [protected].

Please advise me and do the needful.

Alert me for any information and shall be happy to co-operate for any assistances.

My e-mail id is [protected]@gmail.com and Vodafone No is [protected]

Hi...

I had a bad experience with Vodafone service. Some ten days before i activated net plan through Vodafone website of Rs. 125 for 30 days o[censored]sage 1GB. But rather to which call cutter plan got activated.

When i spoke to customer care about this they said; net card plan is of Rs. 124 not Rs. 125. I informed them that i purchased this from Vodafone website only and very clearly it was mentioned that its Rs. 125 with the details viewed was 1GB usage for 30 days. I even took the screen shots of it and shared the same with the Vodafone care on their request. After sending the details there was no response from there end. I even emailed them again stating for a response. But still no response.

I have Vodafone network from past 6 years and till now i have never faced any issues. But this time when i have some issues they are ready or i can say bothered to clarify my queries. i don't understand the what kind of service they are providing.

Vodafone is a very good network but a bad service provider. Please understand you are on top only because of customers who we all are. So its your duty and responsibility to understand our issues and do the needful.

Wrong charges for Internet usage on my mobile no - [protected]
The first mail which I drafted to Vodafone.

My mobile no is [protected]. For Apr 2013, vodafone has charged me Rs. 5357.25 of bill which over billed.

From[protected] to[protected] I was using 3G plan under galaxy grand offer. Earlier I was using [protected]@99 unlimited plan.

As per the conversation with customer service executive the APN was set to Mobile connect hence the charges are Rs. 5357.25.
I totally disagree with this as the same setting is received by Service provider only and I was not informed for such charges.

If there is any setting change was required then service provided should have sent the revised setting or can contact me before charging such high bill amount.

Please send me the revised bill at earliest.

They replied that the charges are correct.

Then I sent second mail to them

This is further to my mail dated 05/02/2013 03:23PM. My Vodafone number is [protected]

I have received the response from your customer care on[protected].05 am saying that whatever charges are applied are proper and they could not reverse the same.

I am totally disagree with this. As I already mentioned in my trail mail that the charges which you have applied are not correct and I will not pay Rs. 4707.84 which charged against only 1.5 GB i.e. for 2G network.

As per all earlier communications with you customer care they keep on saying this charges are due to APN setting of Mobile connect in my mobile. The mobile connect APN setting is received from Vodafone only and if you going to charge such high amount for this setting you would have call me to change the setting as I am not that technical person in terms of mobile connection setting. Even Vodafone never warn me that my bill is increasing in the amount higher and higher and they finally charged me Rs. 6203.62 without any intimation. In my bill there is monthly charge for VF live unlimited 2G usage @99 for the same month . Why should I use mobile connect as I have unlimited plan for 2G usage @99 per month. Am I mad or what? I will never agree on this that the charges is for only the setting change in the mobile.

As a corporate customer please resolve this issue at earliest. If you are unable to resolve the same I will have no choice and I will port my number to another service provider. Even I will take this matter to consumer court and TRAI.

I hope this forum will help to resolve the issue

I B.S.S.PRASAD KUMAR, SRIKAKULAM DISTRICT OF ANDHRA PRADESH STATE AND I HAVING VODAFONE (EARLIER AS HUTCH SUBSCRIBER) CUSTOMER SINCE LAST 10 YEARS. MY VODAFONE NO IS[protected]. I CAME TO KNOW THE INTERNET PACKAGE RS. 850/- AND IT WILL WORK FOR 60 DAYS AS 3G INTERNET PACKAGE AND ALLOW UP TO 5GB. SO I ATTRACT FOR THE PACKAGE AND I RECHARGED THE SAME PACKAGE LAST 5 MONTHS PERIODICALLY. BUT I RECHARGED THE SAME PACKAGE ON 25TH APRIL 2013. BUT THE VODAFONE COMPANY INFORM ME AS '' YOUR DATA CARD USAGE WAS COMPLETED OF 5 GB'' ON 27TH APRIL. I FELT SHOCK BY THE MASSAGE WHICH I SCENE FROM THE VODAFONE COMPANY. THEN I CONTACT THE CUSTOMER CARE AND INQUIRED FOR THE PACKAGE. THE CUSTOMER EXECUTIVE RESPOND ME POSITIVELY AND HE SAID THAT HE WILL TAKE A COMPLAINT FOR THIS ISSUE AND SOLVE THE PROBLEM WITHIN 24 OR 48 HOURS AND THE COMPLAINT NO. IS [protected]. BUT TILL NOW THE COMPLAINT WAS NOT SOLVED BESIDES MY NO IS BLOCKED TO CONTACT TO THE CUSTOMER CARE. YESTER DAY ONCE AGAIN I CONTACT THE CUSTOMER CARE AND ENQUIRED MY COMPLAINT STATUS THEN THE EXECUTIVE TOLD ME THAT THE AMOUNT WHICH U RECHARGED WILL BE BACK TO YOUR MAIN BALANCE. BUT TILL NOW THE COMPLAINT WAS NOT SOLVED BUT ALSO NOT REFUND THE AMOUNT TO MY ACCOUNT. IN THIS CONNECTION PLEASE STUDY MY CASE AND RESOLVE MY PROBLEM AS EARLY AND AS POSSIBLE.
THANKING YOU
B.S.S.PRASAD KUMAR,
[protected]
[protected] (ALTERNATE NO)
[protected]@gmail.com

Hello Sir,

I approached Vodafone Store located at 1(2A) K.P. Arcade, New Fatehpura, Opp. UIT Office, Udaipur.
I paid 5 Rs, given 1 photocopy, 1 aadhar card zerox, and received MNP SIM on 7th May 2013.
Person told me your old SIM will be closed on 7th day end for 2 hours and your new Vodafone SIM will be activated.
I got Receipt with Unique ID : PRJS075351 (Counterfoil to be retained with Customer). for MNP mobile number [protected].

But today on 13th May 2013.
My old TATA Docomo is now closed. and new Vodafone SIM is inactive (No-Service).
I approached Vodafone Store again. I asked with is status, Vodafone executive replied that its due to some technical issues your SIM is not activated.
I asked them why you have stopped my Tata Docomo number if you cannot activate it on your given Vodafone SIM card.
They were so irresponsible and laughing at me that they cannot do anything.
I have to wait and give SIM. So They taken my Vodafone SIM and asked to come again after 2 days.
I asked to cancel my MNP request or start any SIM either Tata Docomo or Vodafone.
Vodafone executive told that they cannot cancel MNP request.
as number is Vodafone and due to some technical issues your SIM is not activated.

I am of no-were now. I have only one Tata Docomo SIM on hand which is inactive. Vodafone have not given any active SIM, infact they have taken that inactive SIM also.

Vodafone has lost my personal and professional life connectivity. who will bear loss due to connectivity in terms of finance, relations and additionally mental harassment.

What all laws of India doing, MNC companies like Vodafone is laughing on Indians customers and customers are helpless.



Please do needful.

Thanks,
Chandresh

I am using Vadafone post paid since last two years. Vadafone suddenly activated the Flash SMS on my mobile 3 months back. I Called to customer care 20 times and sent 6 times. But till now my problem not resolved. When ever I call to them they are saying it will resolved in 4 hours. When ever i sending reply saying that they resolved the problem. But still i am getting the FLASH SMS's. It's irritating me. I don't know what wants to achieve by irritating the customers.

I have first filed complaint via email for extra roaming charges on 12th April and after that continously i was filling complaints via Emails or calls.
I got no response on email and through phone wrong and utter rubbish information was provided to me.
When dissatisfied i payed the bill minus the amount i felt that was charged extra to me, i am now charged Rs 100 as late payment charges.
Please tell how stupid and rubbish kind of service Vodafone is giving in India.
They are charging Rs 100 for late payment of Rs 50 and because of thier irresponsible and late response I have not payed the amount.

This is very unsatisfactory and would advice No one to opt for Vodafone as it full absurd rules and regualations.
I demand to lay-off Rs100 from my bill, otherwise would file an official complaint against Vodafone.

And moreover the customer care executive gives no authentic information and they lack proper speaking language also, eithet be English or Hindi.

Regards
Tuhina
[protected]

To
Vodafone Care
Delhi

Sir/Madam,

I am Deepak Bansal having 2 Vodafone mobile connections, ! is prepaid & another is postpaid.

The prepaid number 98xxxxxx82 is associated with your Company is from Nov-2005.

I had changed my Residence location 3 years back & from last 3 years, I am continuously facing Network issue on my Mobile.

Very Bad Network in my Home indoor, incoming & out calls are disconnected with a Error Message "CONNECTION ERROR" & The other person on call not able to hear my voice properly, call drops are very frequent & I have to go to my Home main gate entrance to make call or receive every time.

I had requested Vodafone many times during these 3 years by visiting Vodafone store & by calling at customer care but there is no action/improvement in Network.

As I am a Old Customer of Vodafone, made various payments for services from past 8 yrs. This must be the responsibility of Vodafone to provide me
a satisfactory Network Coverage.

I am facing a severe issue of Network & this is very annoying, So You people are again requested to solve Network problem in my Indoor & around by arranging Boosters or whatever.

You can check my mobile number using customer id given below:

Vodafone post paid Customer ID: 39857049
Mail id is: cadeepak.[protected]@gmail.com
Contact No. 98xxxxxx82 (Not Mentioned here for security purpose)

Regards
Deepak Bansal

My Vodafone relationship number is 1.46385892, I requested for a change in my billing plan through IVR which was supposed to be changed by next billing cycle which starts on 28th of every month (Same was confirmed to me by the customer service reps). My old billing plan had 1 GB of internet (2G) bundled in it (Rs 365 plan). To my surprise when I received my current bill there were charges of Rs 164.70 for internet usage (2G) on 27th of April whereas it should have be free. So I contacted customer service and Ratan answered the all, he said the plan (for internet) was changed on 27th itself and he advised me to contact 198 for complaints regarding bill. i called up 198 and Vikramjit Singh answered the call and he confirmed what Ratan said and asked me to stay on hold as he was going to connect me with his supervisor as the bill can only be waived off by a supervisor, he put me on hold for more than 10 minutes and disconnected the call. I again called up and Maiakal Kshetriye answered the call and said neither he nor the supervisor can do anything about it and I will have to visit Vodafone store. What the hell !!! Why should I visit your store if its your fault, I will better visit the consumer court.

Dear Sir/Madam,

Please review the chain of email below. I have been using this number [protected] for some time and had recently gone for change of ownership process. I had visited Vodafone store for 3-4 times for the entire procedure to complete. During these visits not even a single customer care executive informed me that post change of ownership I will have to approach them again and have all my plans activated again. I was under the impression that as the number remain same the monthly billing plan as well as the other services I have been using will remain the same.

Before the change of ownership the following plans and addons were activated on my number - Rs. 199 Montly rental, Rs.145 - SMS pack, Rs.199 unlimited internet access and Vodafone Roamfree for Maharashtra and Goa. After change of ownership only the Rs.199 plan was active and remaining all plans discontinued. With out these services I have incurred a bill of Rs. 4456.9 and hence I had approached the Vodafone customer care on 111. They asked me to send an email to vodafonecare.[protected]@vodafone.com with my concerns and there also I received no help and just a confirmation that I am being billed for my usage.

What they are not trying to understand is that they never informed me to reactivate my plans again after the change of ownership. Since this did not help, I approached Vodafone Store in Kalyan where I had requested for change of ownership. Here I had another bad experience and the executive Mr. Rishi made me feel as if I have cheated them. When I explained him about the way I have been treated on all customer care platforms instead of helping me, he was telling me that customers are paying Rs.10000 bill as well. He was putting all the blame on me when pointed out that it was there responsibility to inform me to activate all my services . I have lost all hope of help from Vodafone customer service. I am not in a position to pay bill of Rs.5000, when in this world of 3G and 4G and technolical advance I am asked to pay Rs. 3557 for gprs usage. This is a clear case of misguidance and ineffective customer service from Vodafone.

Request you to look in to this matter and help me provide a speedy resolution with out disconnection of my services, which is possible after the bill due date. I am willing to pay whatever charges are applicable that would have been billable to me with activation of my 145 SMS pack, 199 unlimed internet usage, Roam free and under monthly call charges of Rs.199 rental. I cannot afford for disconnection of this number as my complete work is done using mobile and I am the sole bread earner of the family.

PLEASE HELP!!!

Binu Ramanathan Karnaith
[protected]
[protected] Forwarded message[protected]
From: Vodafonecare Mum (MUM) <vodafonecare.[protected]@vodafone.com>
Date: Thu, May 9, 2013 at 1:06 PM
Subject: Billed Incorrectly on Vodafone mobile number [protected] [#2589842]
To: binu.[protected]@gmail.com





Dear Mr. Karnaith,

Thank you for your email dated 05/05/13, regarding charges for your Vodafone mobile number [protected].

Further to our conversation dated 09/05/13 on above mentioned Vodafone mobile number, we would like to inform you that we have checked your bills for bill dated 01/05/13 and charges of Rs. 4456.9 towards usage are indeed accurate and payable.

We would also like to inform you that we are unable to reverse you the charges.

Mr. Karnaith, be rest assured that you would not be charged for the services not utilized by you.

We wish to inform you that on above mentioned Vodafone mobile number Unlimited Loc+Nat [protected]@Rs149 is active effective, 04/05/13.

We also wish to inform you hat on above mentioned Vodafone mobile number Mi_C_V_199_30d_R2gb_Fu_2g is active effective, 04/05/13.

Additionally, we would like to for you that revert us with confirmation for activation of VF Talk 199 One Sec Plan_new on above mentioned Vodafone mobile number.

Mr. Karnaith, given below are the Service Request reference number for your enquiries; in case you need to check for more details on the same , you can share these numbers along with your cell number with us.

Service Request Number:[protected],[protected],[protected] and[protected].

Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rupal Gharu
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Dear Customer, Need a new postpaid connection ? Would you like to buy a USB connection? We are happy to Help. Simply send POST as an SMS to 111 or alternately you can write to us at [protected]@vodafone.com or call on [protected] between 9am to 7pm you will get a call within 1 working day and we will assist you in the convenience of your home.



[protected] Forwarded message[protected]
From: Binu Karnaith <binu.[protected]@gmail.com>
Date: Sun, May 5, 2013 at 6:42 AM
Subject: Billed Incorrectly on Vodafone mobile number [protected]
To: vodafonecare.[protected]@vodafone.com


Dear Sir/ Madam,

This is to bring to your notice that I have been incorrectly billed for the month of april 2013. My vodafone bill on May1 shows Rs. 4456.9 for mobile number [protected],

I have recently made change in ownership for this number which is now in my name. My previous plan details are - Rs. 199 rental, Rs.145 SMS pack and Rs.199 for 2GB internet access. I have also registered a complaint a vodafone customer care yesterday. Mr. Nitesh Mishra informed me that when a change in ownership is done I need to reactivate my previous add ons. This was not informed to me by your Vodafone store at Kalyan. I am really disappointed by the customer service you have provided to me.

I would like to receive a revised bill as per my previous plans which were active. In no ways I am going to pay this huge amount of Rs. 4456. I feel I am cheated by your service when I have been a loyal customer for a very long time.

I would appreciate if an immediate action is taken on this and this issue resolved amicably.

Regards,
Binu Ramanathan Karnaith
303,Silverline CHS, Shivnagar Road,
Lalchaki,
Ulhasnagar 420114

I had activated the blackberry internet service plan of rs399 on my blackberry Z10, i didn't knew that it does not support BIS And instead works on normal internet plan. I contacted the customer care regarding the problem, they said that your amount will be refunded back to you in the next 24 hours which didn't happen..
Contact number:[protected]

Dear sir/mam,
as per ur auto generated mail my DND related query to be solbe within 07 working days only,
but i waiting approx last 1 month & no improve to stop commercial sms & calls on my personal mob.no-[protected], so sir pl.tell me what had done my mistake for purchase sim ur network by me, i have done 31 complaints from-july-12 to 11/05/13(last complaints no[protected],
now sir pl.tell me what is the process to mob no-portability from vodafone to airtel(Best network of NCR),because i using 03 no-in my family approx last 10 yrs & found no any issue,
sir many times vodafonr care executive gave answer to me about my query that i can not do fully solve ur problem.when u receive any call or sms that time u will tell me then will do action within 07 days but on only showing mob no-by me.so this process will do continue life time by me,
Thanks & Regards
[protected]-Vodafone
[protected]-Airtel

Myself Pinaki Konar. on 8th may I received a messge that your caller tune service is being activated for that Rs.30/- is charged. Then I call to the call centre & they told me that ur Rs.30/- will be refunded within 24 hours. But till now I do not receive my money.Mobile no. is-[protected]

I had converted my vodafone prepaid no to postpaid no. so that I can make
call to one local no for free in 150 rental plan. However no such scheme
has been activated to my no.

Even after lodging a number of complaints through vodafone customer care
ref no.[protected], none of the complaints have benn addressed.

When i asked them to deactivate my number, they are not deactivating and accumulating the bill amount. Neither the customer care is helping nor any replies are coming for my emails as told by customer care.I have wasted a lot of time and even had to lose one day salary . I claim my security amount and my one day loss of salary from vodafone and immediate deactivation of my number.[protected].

My alternate no is [protected]

Kind Attn.:
Ms. Dipika Majumder,
Nodal Officer
Vodafone East Limited, DLF IT Park,
Block-AF, 15th Floor, 08 Major Arterial Road,
New Town, Rajarhat, Kolkata-700156

Dear Sir/ Madam,

The below mails are self explanatory. I used my postpaid connection of your good service vide No. [protected]. On 02.05.2013 i wrote a mail to vodafonecare by requesting that, I want to activate F & F service with one of my vodefone phone number vide [protected]. After 02.05.13 i have received a automatic generated mail which explained within 2 working days your good office person will respond agst. my mail.

On 04.05.13 your good office revert a mail to me as it was earlier directed but in this mail i observed that your good office person wrote me that they would revert to me with a conclusive response by 08 May, 2013. and the service registration number assigned for my correspondence is[protected].

As it was already directed that on 08.05.13 your good office person reply me with a conclusive response, and they did so. They again just sent me a mail for further confirmation that whether i wish to active this service or not. As a laymen I did so. I again wrote a letter to you good office that i have consent and please active the connection.

On 08.05.13 again i received a automatic generated mail which explained within 2 working days your good office person will respond agst. my mail.

But the Fact is days are going. Connection has not activated yet from your good office. Today around 02.00 p.m. i called customer care number to take help regarding that problem and i urged her (one lady attended my call) to log a complain for this so can i go further with a valid document, but she refused to log my complain describing that i have to write a mail for making complain.

My QUESTION is How much time does your good organisation want to activate this service? Are your good organisation playing hide and sick with customer like me who are using postpaid connection. I wish if i have prepaid connection then i can quit easily.


Matter is urgent. Please look into the matter and solve it.

Regards,

Pratip Sarkar,
[protected]

Dear sir ,
my name is chetan rana ,i have vodafone number [protected], i online recharge Rs 126,but in bank deducted amount but recharge not successfully , for this problem i call in vodafone customer car they say call after 2 hour . so i call again customer care for information about for this problem they say go to near customer care store . i do not know time of opening of store so i call again in customer care , service provider Named Nilesh Patel not properly information my Query and say you has third time Call to customer Care i say i have problem so i Call any number of time call to customer care. i tell you talk with respect his not talk properly and mis behavior with me . i tell you i compaint against you for this mis behavior his say "jo karna hai wo karlo" i m owner of the company.so i compaint again Nilesh Patel who mis behavior with me also against Vodafone Who responsible for this

Respected sir
myself sudeb mukherjee took 2 sim card of vodafone telecommunication in post paid connection.I was told at that time around 3 months ago that maximum bill would be Rs 111/- including tax + monthly rental 99 Rs/-.
but after 1 month i received a msg saying my usage limit has been crossed and the bill is around 1000 Rs.
i have informed the respective customer care and service provider regarding that. still after 3 months i m receiving the msg or bill that my due is 1200 Rs, therefore i want to disconnect this connection. I have informed the customercare regarding this. but i am still getting the bill. I want to stop this.And i want to permanently disconnect this connection.

thanking you
sudeb mukherjee
sim no-[protected]