Vodafone India Complaints & Reviews

Hutch Mobile — Non payment of bill

My mobile no. is [protected]. I have shifted to bangalore 8 months back. But as and when I hv. been receiving the bills I have been paying my bills. The last bill remains unpaid. I have contacted your office
several times and have requested them to send me a bill to my bangalore address and then disconnect the number.

I have also given them my bangalore address which is 202-Govindam apts., Marathahalli, Bangalore 560 037. I have been served with legal notice which is unacceptable. A person who does not want to pay the bill would not be forthcoing with the address. Kindly look into the matter and revert at the earliest.

Vodafone Postpaid Mobile — bill pid but not credit

Sir/ Madam
I am a vodafone post paid subsciber no [protected], I have paid a bill for Rs2640/-(rupees two thousand six hundred and forty only) on 04-07-09, photo copy is attached herewith, to your recovery agent on the recommendation of Neha Soni?post paid customer care. But the same has not been credited to my account yet. I am too fed up of your poor service, please credit the smae to my account soon and stop bothering me time and again for no fault of mine.

Shilendra Rai
[protected]
H.N. C-108, 1st floor
Nehru Vihar near Timar pur
Delhi

Vodafone — unambiguous information from customer care

I converted my mobile number from idea into vodafone using mobile number portability around 3 weeks ago. I went to the Rajiv chawk vodafone store and they told me that you need to recharge a 95Rs coupon to get internet services activated on my IPHONE.As soon as my connection got converted into vodafone , i recharged my phone by 95Rs coupon, But i was not able to access internet on my phone. Then I called the Vodafone customer care on 111, they told that i need to recharge my phone for 100rs NOT with 95 rs to activate internet on iphone and when i asked then what about my 95Rs coupon, they told me that 95Rs can be reimbursed into your balance, for that you need to visit our vodafone store. When i went there i was told that 95Rs CANNOT be reimbursed in any kind to you and your 95Rs have gone wasted, somehow i digested that. Then they told me to recharge my mobile with 100Rs to get services activated on your handset. I Did that and also sent the desired message. But i din't received any kind of reply from the other side. So I went to rajiv Chawk Vodafone store to get assistance. I was told that we cannot help you in your IPHONE related problem, you need to visit the Cannaught place vodafone store. There they sent a message from my phone and 100rs were deducted from my phone. I was assured that the services will get activated within 4 hours and you will get 500MB free for a week and 2GB free for a month. I came back home. But no service got activated on my cell. After 5 days the service got activated and i was able to use internet. But to my surprise the next morning I found my balance -75Rs. The customer care told me that you need to wait for 4 hours to get services activated on your phone, which I was not told earlier. On visiting the vodafone store now, I m being told that You wont be getting any extra 500mb or 2GB free on you phone !!
That means I wasted my 300Rs on vodafone for nothing. Being a middleclass student. I cannot afford that amount. If anyone reads this please help me out.
you can contact me on [protected]@gmail.com

Vodafone — repayment of amount

hai...
i jayanth [protected] that i have register complaint for dedcution amount of rs 7 that my complaint no.[protected] that custmer said that they will solve problem in 2days but from the date 15/05/12 but till now no responce they called me once that we will not refund amount they did not mentioned reason but they will say only happy to help u. so pleaseresolve my problem and amount.




Thanking You

Vodafone — Number deactivated without notifying

My sister had a postpaid vodafone connection. She went abroad on a project for a year, but wanted her number activated, as she wanted to use it after returning.
We kept on paying the bills on the number, in between, we couldn't pay the bill for 3 months and the number was temporarily de-activated and on visiting the Fort-Vodafone Center, I was told, as soon as i pay the complete bill, the number would get activated on its own. Later I paid the bill and assuming that it would get activated, kept the sim aside. In a few days, I got the security refund that Vodafone is permanently discontinuing services to my number. After many phone calls and trips to the vodafone centers, I was told, that number is deactivated ( WITHOUT OUR PRIOR CONSENT) and cannot be reclaimed. We are even ready to pay the deposits required for the number.
Seems Vodafone doesn't want its customers back!!!

Hello Vodafone Customer Care,

Have shared my current contact details at the link provided by you alongwith SR details.

Looking forward to your assistance now...

Thanks,
Himanshu

Vodafone — poor interconnectivity

my ph. no. is [protected]. I was not receiving msgs on my cell. I tried to call customer care and they picked up the phone after a long time and told me that its fault of the system.. I asked them to register my complaint, but he kept me on the hold and disconnected. I called again and a person called roshan picked up this time he listened my complaint and then he also disconnected. i am very fed up with this vodafone, I am unable to talk to my friends who hv bsnl or reliance numbers. Evrytime I call them up I am charged but I couldnt talk due to interconnectivity problem. Hope the number interchange scheme is launched soon so that i can shift to a better service provider

my mobile no. is [protected]. i am living in tughlkabad extn. (gali no. 26) new delhi the vodafine network is very poor in this area. i have registred complaint so many time. everytime the customer care told me that my problem will be solved within the month. but the improvement is zero. i cannot talk in my room. i have to come out in the gali to attend/make the calls. other mobile company in this area are providing very good services like airtel, idea celluer and others. i donot know what is the problem with vodafone why they are not able to solve the network problem in this area.i am very much disappointed.Hope the number interchange scheme is launched soon so that i can shift to a better service provider

Hello,

You guys had called me and said there is a problem in the frequency and you are going to solve in 2 weeks. still the issue is not solved. please let me know by when you will address the issue.

Regards,
Gopal
[protected]

Vodafone — Regarding bill issue

vodafone india has charged me wrongly on my mobile phone [protected] and have not reverted back on my compalints in january 2008 and april 2008 for the same and they have now demanded that i pay the disputed amount or else they will disconnect my number. this even after they already have my complaint pending with them and now they have restricted my number to one way, i have several times call to customer care for bill delevery, yet not to be received regularly.
He is least bothered about that and replied “u do as u like”. That incident gave me a bad impression about the Vodafone Customer Care Centre.
1) I want to know the purpose of Vodafone Customer Care Centre’s kept across the country. Is it to fool the Customers and to collect revenue for the company only?
2) Why Vodafone Customer Care Department which is having an international Brand image doesn’t train the Customer Care Centre Executives how to behave with the customers?
3) The time is precious for all and why they are delaying unnecessarily? They can collect all the queries/complaints and call and inform the messages/solutions on our complaints if not able to process/reply at that moment.
Regards
Rajneesh Kumar
M-[protected]

Vodafone — need of customer service

i need customer care number of vodafone to respond to our quires.many o[censored]s hav doubt proper customer care number is available.though we have 111 number it just explains various schems and offers.but unable get contact of customer care executive.if we need to deactivate any of the offer prevailing in our mobile to which number we have to dial.i feel like after its move frm hutch to vodafone proper customer care is not provided.So kindly provide active custtomer care number to ypur customers.

Vodafone — Complaint regarding excessive bill.

Vodafone has sent the bill of Rs.1,821.94.Company wants Rs.1223.70 for vodafone live and downloads but we haven't used it.So,we do not like to pay the bill for vodafone live and downloads.Our mobile no. is [protected].Please help us.

Wrong bill. my home no. are not in international but in my bill that both are the no. are charged at international so please take action immidiatly.

Vodafone — issue for bills

dear sir/madam,
this is regarding the vodafone telecom service, i had registered a telephonic complain on 22nd of february 2011, and for which i hadnt received a call in the time limit given to me. since than i have registered 4 email complains which have been reverted but not yet solved. Vodafone service is fooling me by giving me false committments and charging me for the service which i have not used neither i have activated. i would seek your help in this matter. I am ready to go leagally.

thamks and regards
niraj jain
[protected]

Vodafone — unable to change from postpaid to prepaid

I have a vodafone postpaid mobile connection which i have migrated from prepaid, I want it again to be changed to prepaid. when i contacted vodafone customer care they are saying that it is not possible, but i am able to find the Postpaid to prepaid connection migration form in the vodafone website.

http://www.vodafone.in/documents/pdfs/migrationpost2pre/postpaid_to_prepaid_migr...⇄


My mobile number is [protected], I Kindly request you to do the needful

YAA THEY DO ALWAYS LIKE THAT ONLY

Dear sir/madam i purchase a vodafone number in date 9/3/2013.and distributer and company verify in four days and activeted my number 4 days.but my number block by distributer in 30/3/2013.not give me any information.when next day
come to vodafone store mr.ajeem khan and praveen say yout number activeted next day.s.but today 4 day my number is not activeted.when meet the vipin but his behavie is very rudly.so sir you are reqwested please help and any action for distributer.number is [protected]
Avneesh saini
[protected]
[protected]
distributer name
vodafone store s.s complex
saharanpur .up

Hutch — prepaid

what an useless service u are providing before hutch provide excllent customerservice
you are cutting by balance as u like i want explanation for that

Dear Sir,
My BSNL modem was not working for the Past 2 days.As I have registered a Complaint and they are not listening to me.Please enquire aout that and Take a Legal action aginst the Concerned Person as soon as possible.Thanks
With Regards,
Puneet Pal Singh Bhogal
Tel-[protected]

Dear Sir,
My GPRS not working Propely from the two days properly and the Customercare phone is not workin properly.Please Take an action aginst the Concerned Person as soon as possible.Thanks
With Regards,
Puneet Pal Singh Bhogal
Mobile-[protected]

Vodafone — Vodafone GPRS not working Properly From the Last 2 Days

Dear Sir/Madam,
My Vodaphone GPRS Mobile was not working Propely From the Last 2 Days and My mails are Not opening From The Last 2 days.Please Take an strict action aginst the Vodaphone as soon as possible.Thanks
With Regards,
Puneet Pal Singh Bhogal
Tel-[protected]

Vodafone — Money Back

I had convert my prepaid connection to postpaid for that I was paid 250 /- Rs. Advance but after some time I realized that it is not good so I had raised a complaint on 27-Apr-2011 in VodaPhone store (in MGD moll, MG road ) they told me to pay my money back by cheque with in 60 days. But now it going more then 60 days and they still give me new date which is not favorable for me. I was visit 3 to 4 time there. I request you to please take necessary action against this.

Regards,
Neeraj Dhiman
M.No.:- [protected]

Please contact me on [protected] (Monday-Friday any time).

Vodafone — fraud

Dear Kindly provide me complete address and details of [protected], this man is a fraud and its very urgent

The following account and phone numbers have been obtained fraudulently.


A/c no[protected]/00001 - a direct debit has been set up.

Phone Numbers - [protected] & [protected]

These have been obtained in my daighter's name - Deborah Louise Edwards
140 Invergarry Rd
Thornliebank
Glasgow
G46 8UN

Vodafone — Lack of Commitment and Dedication

This is just a shamless part of vodafone that, whenver there is anykind of issues, they say that, it will be resolved within 2 hrs, or 24 hrs or 48hrs, but it will never resolved on time. It took more than 24 hr for 2hrs commitment and so on....

They are very irresponsible towards the customer greivance to resolve the query.

Hi Nagraj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yl2ybpm and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — against fraud

sir
we receive missed call from company but i donot know that call was company.
we call again they cut my balance Rs 30.like this that company doing fraud
to the people.doing fraud they activated the service without the intention of customer.

Vodafone in — fraud related to money

"vodafone in" , this companey has tricked me 4 times ..
even after having several complaints there is no reponse of my problem.
company has tricked me and had cut my balance without any report.
on complaining there ws a commitment made for refund bt no such steps hv been taken yet.
apart from that i hv been tricked several times before also..
i m helpless as my balance is in the hands of company ,,bt i dnt wanna b tricked again and want to take steps against company

Vodafone — scam . TRY 3G for Free

I am using Vodafone post paid connection baring number [protected] from last 2 year in Delhi. I usually get mobile bill up to 500, which does not include any data connection. Last month
In March I got a message from Vodafone customer care stating send ACT 3G to 111 to activate free 3G for limit duration i.e. till 10 April.” TRY 3G for Free". I signed up for the free trial on
30.03.11 .Down under I am giving u the exact sequence of events which happen with me.

30/03/11.”Enjoy high speed internet and download, video calls, live mobile TV, hd gaming with Vodafone 3g .we will get back to u shortly".
next day
30/03/11."Your 3g service has been actived within 24 hours .offer valid till 10 April 11".

((in mean while I have to go out of station due to some official work while rooming I received these sms I am presenting u in the exact sequence I which I received all sms.))

next day
Receive on 02/04/11 "your mobile phone usage exceeded 1457 credit limit. We request make payment for uninterrupted service".

Same day
02/04/11"your Vodafone mobile bill for March of rs 442.96 due in 07-apr-11 has been delivered on 31 march 11.

next day
05/04/11 credit limit of your Vodafone mobile has been revised to rs1950.

next day
07/04/11 Vodafone mobile phone usage of rs 1740 is reaching credit limit. We request for payment to uninterrupted service.

next day
08/04/11 credit limit of Vodafone mobile has been revised to rs 2450.


((next day my outgoing call get bared as I am out of station I called on 98101234 help line in Delhi they insured me their is nothing to vary about and all of this amount will adjusted in bill
Amount when next bill get generated because u will get the all discount in actual bill.)) Conversation recorded by company

((they activated my phone .next day my phone call get bared again then again I called customer care in Delhi they told me same thing my credit limit is over so I have to make payment
With assurance money will get adjusted in next billing cycle but u has to make payment minimum of 1800rs to get activated.)) Which is supposed to recorded by company

after two days
10/04/11 I deactivated 3g service as my free period is over.

next day
11/04/11 I deposited 1800 rs as safe guard so my phone doesn’t get deactivated. On very same day I received sms from Vodafone (your outstanding amount after making payment is rs
-1743)

after three days
14/04/11 your Vodafone mobile usage of 3115 has exceeded the credit limit so make payment.


19/04/11 your vodafone ,mobile usage 3195 has exceeded the credit limit so make payment.

19/04/11 credit limit of your Vodafone mobile has been revised to rs 3675.

21/04/11 your outgoing service has been stopped due to nonpayment.

When I called customer care they say they are unable to help me because they have no information on anything what ever they are telling me is showing on computer. so contact Vodafone store.

26/04/11 ((afterward I gone to Vodafone store at east of kalash to sought out the issue store executive told me "3g free trial period" offer is actually means upgardation of 2g live
Internet connection to 3g with out any cost for 10 days to check the speed, or video-calling, etc, etc but in mean time data we used to access internet is chargeable. when I told him I does"t Have the Vodafone live connection and I get deactivated 2 years back when I bought the connection and he can check I in my record history with them which he find true. When asked him if we go with their version of story how can anybody upgrade to 3g connection without 2g internet connection he has unable to give me any answer in end he register my complaint And activated the outgoing and with assurance to get the satisfactory answer from their head office in two days.))

29/04/11 your Vodafone, mobile usage 3818 has exceeded the credit limit so make payment.

30/04/11 your Vodafone bill for April of rs 5535/47 due on 08 may-11.

05/05/11 your latest Vodafone bill is of rs 3792.1 due on 08-may-11.

When I called customer care for the last time they say I use internet connection in "TRY 3G for Free” so I have to pay. "Beyond this they cannot help me in this regard and this is the duty of customer to check about service before activating the service with company and issue regarding the advertisement every company has to do this type of things to get the customer so they stop registering complaints in this matter so they will not register the complaint.

Sir now I am so frustrated I feel cheated and victim of their scam and I am sure thousands of other people victimized by company in same manner so with high hope please someone will take Strong action against these types of companies who use the power of advertisement to scam the innocent people.

Vodafone — DEACTIVATE OR NO.

I had a VODAFONE NO. [protected] which was lying with me. The SERVICE PROVIDERS de-activate this no. I submit complaint and get inform that no. is de-activate due to no using. I request to issue me the new sim of same no. and i was ready to pay charges which are applicable, but co. is not listening to me. The no. is very important for me. please do the needful and help me.

thank you

with regards,

leky kant
goraya (jalandhar)
PUNJAB

These telecom industries are worse these days. They do nothing to improve the quality of service but keep on increasing the tariffs and stealing money from consumers with their cheap tricks. Just because they are able to afford their 2G/3G licenses does'nt mean that they can bounce back on us with these cheaptricks and tariff revisions to swindle us. The govt. should put an end to this.

no not in anyway...
u just assured me that u will come up with problem resolution within 1-2 days, but after so many days u even not called back...
one more thing that u said u have activated 3g data plan of Rs.150 for 1gb on 4th of April and also no bill will generated for the period while ur phone services are suspended but again u made wrong commitment. i received bill for the suspended period and also i was charged Rs. 250 rental for 3g pack and that too for the period of 18 days i.e. 4th of April to 22nd of April.
So, please stop making fraud commitment and come up with problem resolution as this is my business number and i m getting huge loses...

Internet — low speed

sir my connection is 3g bsnl but internet speed is very low but customers care says ur complaint is sending next 24-48 hrs ur complaint solved but 4 days after no service. my speed is low (10-12kpbs) but normally speed is in city 100kpbs and above. i try 3g plan and 2g plan but no speed my internet. i used my data card 7.2mpbs but no speed high. so my pocket is loss lot of money for bsnl 3g and 2g sim no solved my problem customers care. please solved my problem. i shall be very thankful to u . my mob. no. is [protected]

Aitel Mobile office

My mobile no. [protected], again i have face same problem. Mobile Office is going very poor speed. again facing same poor speed Internet in my PC. Pls Increase Net speed. please do somethig. Thanx...

Dear Sir,

This is to inform you still my problem is not resolved and facing so much problem related to internet speed.
Request you to kindly do the needful for refunds. As committed speed was not provided by vodafone for last three months.
As i have paid the full amount in advance and not getting the proper services please help me to get refunds ASAP.

Regards,
Niren Thakkar

Dear Sir,

please do let me know the status of my complaint.


Regards,
Niren

My vodafone Bihar no [protected] . i recharged this no by RS.199 unlimited pack but after 2gb my seed giving me 500b/s or 700b/s i want to fire a complaint and also want to port my network. otherwise give me my speed back

Vodafone — Internet service

I had purchaged an USB stick from Voda phone almost three months back. It is of any use to me because of the slow access to the network. I get different responses from the helpline. I have two choices, either change the service provider or live with the given service since I have already invested some money.

Dharmesh Patnaik
Vodaphone no.: [protected]
Contact: [protected]

Vodafone — internet service is accessible

Dear sir, i am santanu patra, from west bengal. my vodafone number is [protected]. my problem is that sir i can't access gprs in my mobile since 22nd october. though i have recharged with 98 rs plan. i am using this connection only for internet. sir i am a business man and i have to surf internet everyday. but from 22nd october i can't access even a single web page. i have phoned many times to vodafone care but they were not responding at all.and i hve also launched a complain in this regards but that also does not worked.Every time i call there they were starting to convince me that the problem is in my handset. but i am assuring that my all friends who were using vodafone connection are facing same problem. sir plz plz do something.
Sir my adress is given below
vill - chaita, post - godapiasal, p.s. - salboni , pin - 721129, dist - west midnapore .

nearest vodafone tower - kachari road & beuncha.

THANKS IN ADVANCE

Vodafone — internet availability

my number [protected]....and i have a internet packet connection..... my office is in BTP.....and the internet was working....but from past one week internet is unavailable in that area.....calling customer care is useless they wont respond and last false transaction money is also not refunded and people of vodafone are not good enough.......also one more complaint of youtube streaming using vodafone mobile connect is unavaliable but i called customer every day in a week but they didnt able to solve the problemm........................please look in to the matter