Vodafone India Complaints & Reviews

vodafone pre paid — amount deduction

i am using vodafone pre paid card, on 11th june i have got an SMS that ur mobile is activated with missed call alert service and Rs 30 is deducted for the same.
i have not sent any sms for activation of suc services...without my requirement, they have deducted Rs 30 and activated the service.

Vodafone — Faulty customer care service

I have purchased vodafone connection([protected]) on 23-April-2009 since then vodafone has not done my address verification correctly.
I have submitted proofs of my address and income more than 3 times (by handing over the xerox copies personally, by email, by fax). I visited your vodafone store located near Malhar Cinema Thane-West more than 10 times in this regard. But no use!

There is no mistake from my side. The address verification failed 2 timed only because of your mistakes mentioned below:

1. The person at your Soham-Sakshi Mini store (Located on Gokhle Road Thane-W) taken down my address wrongly. Your verification personnel dint got the address properly hence the verification failed. I proved this point at your Vodafone store (Located near Malhar cinema, Gokhle road Thane-W). I provided the house rent agreement as a proof which was provided at the time of purchase of card. The mistake was from vodafone mini-store's side.
2. After giving the correct address details the person reached at my residence. It is a bachelor accommodation, but on that day my roommates mother had come to our house. She was not knowing my full name and she confirmed my half name. At this time the verification person should have called me on my cell number or on my other alternate contact numbers. But this has not happened. The mistake is from verification personnel.

This is 5th time my connection is being disconnected. All 5 times the connection is disconnected without informing me. This has caused heavy inconvenience to me and my family.
You can track all my communication with your services. When my connection was active I was calling daily requesting for my address verification, credit limit extension and ISD activation.

I have met Mr Harish/Anirban of Vodafone store (Located near Malhar cinema, Gokhle road Thane-W) and told him about the consequences. My ref No is:[protected]. He has assured me that my connection will start today by afternoon but still it has not happened.

Its the same situation with me too

Vodafone — Faulty Services

I have been facing network related problem at my residence, i have complaint several times ince April 2009, however till date the services are not improved, i am facing huge losses because of this faulty service of the network provider, They are fooling me since 9 months that the problem will be resolved in next 3 months, again today they give me the same replies and no responsilities have been owned by the company

Vodafone — no service

my mobile service has been disconnected for three times . last time i have given appln that i m staying at the flat since 2000. who is coming for verification is ? if vodaphone wants i myself will take any officer from my car to my building and prove that i m staying in the same building . Why this harrrassment ? I am professional my mobile is very imp for me As your service WAS good i have continued your service . But last 15 days really i have lost so much because of your wrong verification . what sort of customer care you are taking ? Please i m requesting to stop this and pl connect my service . I am paying regularly . I have shown all original documents for three times what else you expect ?

Hi Purnima,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/c3bee2 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — no service

i m using my number [protected] from 10 years but from 10 days it is showing no net work so custemer call also not possible but some time it connect auto for some time please solve my problem either i will change my net work

Vodafone — worst networking

hi I have more than 5 year customer of vodafone. worst networking. last one month automatically cut the connection when speaking. some other person interrupted when speaking.

Vodafone — Network is worst

Hi Sir,

I have to register a complain regarding worst network of Vodafone in PUNE.
I have logged complain many times in their customer support but shown no response, they just use to tell that their is set up of new site near my location, from last one year.

Please take appropriate action against them.

Hi Ankush,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/BUmsZ and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Worst network

Hi Sir,

I am using Vodafone mobile number from last 3-4 months network coverage in my area is very very poor, i can barely hear what other person is saying moreover if i try to make a call most of the time network is not there and i can see only one bar or its start searching for network.

I made complainst couple of timeto vodafone customer care evertime they say we'll rectify the problem in one week now its been more than 3 months, my monthly bills rose from 1500 rs to 2500 rs as my call gets discooneted in secs and i need to pay for 1 min.

after repeated requests I requested Vodafone correct the problem and give concession in my bills as I am unneccary paying hard earned money and in return i get wrost network and voice quality.

They refused to give concession and on top of that now they are saying it'll take more 3 montsh to correct the problem.

I have told them i'll not pay the current month bill and they can go ahead and close my connection as its affecting me mentally and finacially i lost couple of deals beacuse of that.

please suggest.
my email id is [protected]@gmail.com

regards,

Hi,

I have prefered Vodafone for first time and I find really hectic now.Wondering why i have received this service.

Very Poor network in the main city Bangalore as the network goes off frequently and its not deducting again.

Probably would be switching over to other network if the same happens.


Thanks,
Vodafone user.

CONSIDER

PH NO.[protected]

Hi,
My email ID is [protected]@gmail.com.
You can mail those details in this ID.

Thanks,
Amit

vodafone/ data service — problem not solved

I am a old Vodafone Data service user( Internet on Blackberry) having a post paid connection, Mob No [protected] using Data plan of 1099/- monthly . I came to know that Vodafone have the same unlimited prepaid monthly plan of 399/- . I went to the Vodafone Shop on Dec 28th 2011 at Kalyan and the customer executive told me not to go for prepaid instead told me he would give me the same plan in Post Paid from the subsequent bill Cycle. To my surprise i did not recieve the bill for the subsequent month and my Data plan was still 1099, which i came to know from the call centre. After talking several times to the customer executive and going to the Vodafone shop, things were as it is and i did not receive the bills. in the month of March frustated, i got my post paid no disconnected.
I bought a prepaid card of Vodafone and activated the Data service no [protected], thinking pre paid would be better.i Activated my Gmail account on my Blackberry and subsequently when i logged in to the Vodafone web Page for creating another account the web page showed an error. on continously contacting the customer executive and then went to the Dombivali Vodafone shop, the shop said they cannot help me as the concerned dept is not lifting the phone and i need to send a mail to vodafonecare.[protected]@vodafone.com.
Is this the way the country's leading mobile service provider operate?

Can any one help me?

Regards

Rajesh R Iyer

I m karuna is a prepaid customer of vodafone mb no-[protected].They deducted rs 100 from my account on basis of activation of services 124etop recharge.inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.and they don't giving me services. i have to complaint in cunsumer court.

Vodafone — charging for sms

I, ashutosh harma is a prepaid customer of vodafone([protected]).They charge me for sms after my combo pack service is been active according to combo pack there is 100 sms are free to use but they charge ..
inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.

i am having lots of problem on your network i been giving complaint after complaint but i don't see any improvement on this, but the adds on the channels you all give like where your dog goes the network is behind us but its true the network is like the dog its self . my number is [protected]

This is one organization which keeps on cheating the customers and deduct unnecessary amount out of their accounts. This has happened with me also and nobody attends the customers and address their issues. High time this company should realise the importance of customers.

To

Senior Manager
VODAPHONE

Dear Sir,


We would like to inform you that we are the biggest subscriber of your Vadaphone Mobile connection but it is very regret to say that your network connectivity is very bad. Inspite of too many complaints and reminders to your executives and officers specially Mr. Ravish, R.M. and Mr. Sahni, A/C, no any action / response has been taken so far to rectify our mobile connectivity problem. Also, one of our Vodaphone number [protected] is out of order for the last one & half month Even, while giving the telephone calls from our office, your executives or managers are not picking up our phone.

It is very bad impression of your company in the market. We once again request you to kindly look into this matter and to instruct your concerned executives or managers to solve our mobile connectivity problem.

Hoping to take necessary action as soon as possible.

Thanks & Regards,

For Vardhman Developers & Infrastructure Pvt. Ltd.

/sd
Bijender Jain
Admin.
M: [protected]

hi
i have had the miss fortune to have been advised by your staff the nokia 6210,
within days of receiving it the plastic cheap poorly designed call disconnect area cracked. i called to ask advce and was told as i did not takeout insurance nothing could be done.
(that plastic area should not crack just by pressing to disconnect a call)
i was advised to take it to my local voda phone shop in derby and was told by one of your drongos
( his atitude was not good at all typical of todays CBA syndrome )
£40. service charge as i did not have insurance. (not good at all is it)
i have been with vodaphone14 years but no longer after this.
the write ups on this phone says its cheap and nasty and this plastic trim on the bottom of the slide
i is a definate design fault
i think your back up or staff training is very poor and i do intend to take this matter to consumer rights
Regards

RESPECTED SIR/MADAM
MOBILE NO:[protected]
I PURCHASE A VODAFONE SIM LAST YEAR A PREPAID CONNECTION BY GIVING MY ID PROOF AFTER SOME DAYS THEY AGAIN ASK FOR PROOF THEN I WENT THERE AND SUBMMITED NOW TWO DAYS BACK AGAIN MSG CAME TO SUBMIT THE ID PROOF SO PLEASE INQUIRE ABOUT THIS AND EMAIL ME AT MY ID [protected]@yahoo.co.in
. I HAVE TAKEN TWO IDEA CONNECTION WITH SAME PROOF 2YEARS BACK I NEVER FACE THE PROBLEM THERE.

Vodafone — Got Missed call .. when called back they activated pack..

Hi friends, Please dont port to vodafone.. I just disappointing from vodafone customer care and automatic credit deduction.
They give me missed call and when I call back on that number they automatically deduct my balance and activate rando...m packs. Moreover when i tried to call customer care, they blocked my number.
From past 3 days I am visiting customer care Mohali branch, They everytime tell me to contact nodal office. I tried nodal office number 5 hours but i never succeed. Today in evening when I visited customer care Mohali then customer care executive said that I am blocked from customer care. When I asked reason, he did not have any answer.
When I question him about my balance deduction, I answered that "Vodafone is not my company. I can't help you". When I request him for register complaint He simply denied.
There were 5 more customer facing same problem. I already talked theM we are going to file mass case against Vodafone on this issue. If some one among you faced same problem, please mail me at [protected]@gmail.com
together we can make a difference.

Please refer to the link given below, I was very confidently told by the person on the phone that the CLIP charges were still applicable, but the site very clearly mentions "Currently you pay nothing extra for this service, but only for the airtime used and the applicable landline charge." Where again I had to direct the customer service person through the Vodafone site, as she was unaware where the CLIP clause was mentioned. No help regarding the SMS pack either. She kept saying, we will keep charging you for the 2 SMS packs that were active. The person who had called to activate the second SMS pack, her job is to sell the package, she will not tell us that the other active SMS pack that wont be deactivated and will be charged for for all these years. All throughout they are extremely prompt when the call charges increase. like when the rates of missed call intimation service increased, we never got a call or had to give an application, they updated the charges directly, but when the charges reduce, or become free altogether, they claim that a written request from us is necessary to update anything. Talk about double standards. Stop looting consumers by using such cheap tactics.

https://www.vodafone.in/vas/callmanagement/pages/callerid.aspx#activate

Vodafone Connection — false commitments

The SIM of my handset with vodafone prepaid connection was locked. So I went to Vodafone Store, Girish Park, Kolkata to reactivate my connection on 3rd May, 2008. The person named 'SUMAN' told me that the required SIM was not available in that store, So for immediate reactivation he insisted me to accept a postpaid connection of Rs.300/- for which I will get a temporary SIM for immediate activation and another permanent SIM which is to inserted after confirmation from their end within two or three days.
But after completion of the total processing that person blatantly said that the temporary SIM is out of stock so he is giving the permanent SIM which will be activated positively by Tuesday.
After not getting the connection on Tuesday I contacted Customer care of Vodafone where they said that the process of activation will take atleast seven days.
So my point is that how dare they are to tell lies so blatantly, misguide people and still will not face any problem to continue their business.

Vodafone Essar Ltd. — Cheating

I send a request to vodafone to activate a caller tune on my mobile phone, they activated and then I send a request to change the caller tune they deduct the amount from my balance but do not activate.

I have every SMS whichever they send and also I send.

My Mob no. is [protected]

Hope you will do the needfull.

Vodafone Essar Ltd. — no services

Hello Sir

I m using vodafone postpaid services since last few months and every 4th or 5th day i face the same problem . they barred my outgoing services for ISD. although i pay my bills on time but they dont get my services activated . wenever i call customer service they either hung up in between or say in two hours it will get activated but they dont do it. i m seriously sick and tired of the vodafone services . please take an action against them
my mobile number is [protected]
i m expecting u to take some action against it . i m requesting you

thanks&regards
shilpa bajaj

Vodafone — cheating by wrong information

my name is jabirmukkammal .. i am using vodafone for past 3 years . now i got a msg about a GPRS service wit unlimited of browsing for 30 days wit recharge of bonus 95. but later they are saying that i can use only 50MB . i have that msg still with me.. plz help me..

Vodafone — FALSE OFFERS AND CHEATING

Sir,
I am having vodafone connection with no [protected].
On 31 aug 09 at 17:10 i got a message from vodafone saying
" hello.100 free sms daily send two lacal sms everyday and get 100 local sms free. Send 2 natioanl sms everyday & get100 free national sms. No rentals! No bonus cards!" (Message is still available in my inbox)
On 02 sep 09 i have send about 20 sms hoping to avail this facility.
But the amount was deducted from my balance for all the smss i have send.
I have talked the same time with your customer care executives (Ms sameena &, ms sheila, etc...) who is telling blindly (i have the recorded proof of the conversation) that the offer is not applicable for me
They are not telling the reason for that.
One of them told that i am availing an offer on smss in which i am paying 25 ps for local and 50 ps. For national smss, which was also not true.
I am paying 1rs.50ps for the national smss since i have taken the connection.
When i asked them to connect me to their supervisor, the agreed but didn't connect the call or the superviser was not picking up the call.
This is quite embarrasing a situation.
First of all you should not have send me that message if it was not applicable.
Secondly if such an issue was their then you should have mentioned "conditions apply" or something
Finally, in such cases the customer support should have a valid and reasonable reply for the same

So i am forced to lodge a complaint to consumer forum of india in this regard
Prajeesh sm
Ins tir
C/o naval base karwar
[protected]@yahoo.com

information

vodafonecellular service — cheating

i have amessage on[protected],on ur my mobile no;
hasbeen awrded250,000.00 pounds incoca cola ongoing int'l mobile draw.

Vodafone Mobile Service — Cheating with me of mobile service

vodafone company has cut my validity of 9 month in gujarat.

Hi Pankaj,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ylqrw7p and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone Essar telecom — Poor Service, False service

Its truly disappointing on your customer care’s part which has been unable to activate gprs services settings on my phone. I have samsung sgh i607 phone which require technical teams manual help. My phone number is [protected].

On first instance i was told to call at 55124 to speak to technical team people for manual settings. I tried connecting on this number for almost 4-5 days but only heard to “you and i” tone of vodafone and nobody took the call and at times it was also giving “network busy reply”

Second time again on 20th or 21st of july i called up customer care for solution and was told that “your request have been taken and now someone from technical team will call back in 2 hours and reslove my problem”. I was given the request id [protected] and trust me those 2 hours are still awaited from side….

Today on 26th july when i called up customer care to know the status…i was shocked and surprised to know that my request id [protected] has been closed with remarks settings done and problem resolved. Where in actual nobody called me up and my problem has been still pending.

Its such a big shame on service part for company like yours which has been boasting of “happy to help you “ with zero responsible staff who simply doesn’t bother.

Vodafone Essar Company — forud services and cheating with customers

Respected sir/medum,

I would like to inform you that your vadafoe services fail to fullfill the customer need and satisfaction.
I had purchase a vodafone post paid card on 8/8/2010. Having a no. [protected] providing sufficient documents and submitting relevent form of subscription from vodafone gallery located at ghatkoper (W).
A girl attending me her name was snehal. She gave a post card package contang sim card and said your card will get activated within 4 hour. But card not get activated on the next day too. I reach to gallery in the evening time with compalint she again asked for other documents which i submetted. Since i am working from 6 to 9 it wouldnt possible for me to go their again and again. Still i called to gallery with same compaint they again add the word they will send a person to my office address for verification but they have not comitted to thier word.

Finally after a weak i reach to gallery on 14/08/2010 with a request of refunding my fair. I dont understand why are not refundind my money. Is this the policy they are dealing with they doing what they want and they are not considering customers as i am a middle class. Hope that you will come out with a solution.
My bill :- sp no.:osg/10-11/sp01/6527
Date:08/08/2010

Sir, i request you please do the needful.

Thanking you.

With regards,
Deshmukh zahid
M-[protected]
Email:[protected]@hotmail.com

take a positive action show them that what customer can do.

Vodafone — New Number Not Start In Committed date

Dear Sir,

My Self Ombeer Chauhan S/o S. Ramesh Chauhan. I Buy A New Connection Of Vodafone On 26/11/2010. Vodafone Sales Execvtive Say That This Number Is Activated With In 72 Hrs. But On 29/11/2010 This Number Is Not Start.

Vodafone — False Commitments

This is Ankit, and I have a Vodafone pre-paid connection. My number is [protected]. Even after several requests to get my caller-tune service deactivated, it is still activated and they have been charging me for that.I had asked for the deactivation for around a month back.Everytime i do it,they tell me that it will be done within 4 hours but no effect.Its still activated and they charged me for the service around 10 days back. And,one more thing, I had requested for the DND )do not disturb ) service around 2 months back..I was told that it will be activated within 45 days but its more than 2 months and its not yet activated and i get useless calls from Vodafone everyday..

Vodafone — False commitment and billing

Hi,

This is regarding the false commitment and how vodafone customer care is cheating consumers.

Vodafone had a form on their website for 3G service in the month of December 2010. I contacted via that form and one of their customer care representative contacted me. After our discussion, Vodafone committed that their 3G service would be active by the end of December 2010. In fact I was told that by 26th Dec, this service would be active. I was also told that my billing would start immediately and I will have to pay for first 15-20 days for their normal data service until 3G service starts. I confirmed for this. After 2 days, the delivery boy delivered the data card to me (not sure about exact date but it was somewhere around Dec 10 - Dec 12, 2010) and I was given [protected] number along with that data card.

Problem 1: I filled the form and correctly mentioned my email address on the form. However, the account was not linked with my email address and it took 10 days for Vodafone just to link my email with the new number I purchased. This problem should not have taken more than 1 day (although the linking an email address takes few clicks only). I felt that customer care is illiterate. They can't read an email neither they can resolve any problem on phone. First they will keep on hold for 10-15 minutes if they are not able to resolve any problem and after that customer will be so frustrated that he will hang up the phone.

Problem 2: Why should anyone pay for no service?
3G service was not launched in December 2010. I contacted Vodafone customer care in first week of January 2011 and they simply denied about it. They said that there is no firm date for launch of 3G service yet. I was shocked to know this as the whole purpose of getting the data card was to avail 3G service. I have airtel connection at home and it works fine. The connectivity I was getting with vodafone card was so poor that even my 6 years old kid was not ready to use that! I even asked to deactivate the service but they did not. Customer care as well as Nodal office did not provide any support and they kept on adding bills. In Feb, someone from their end spoke to me and my services were deactivated. However, by that time, I had two outstanding bills in my name for no service. Great policy to get money from consumers! Get the customer by making false commitment, do not provide the committed service and then charge them by hooks or crooks. Today only (March 21, 2011), I visited Vodafone store and they simply said that I will have to pay the outstanding. I asked to provide me details of the sales person who sold the data card to me and they failed to provide me that too. They only provided me the agency who deals in Gurgaon (DSA Super C.C. Gurgaon). I am helpless as neither customer care or nodal officer or vodafone store is ready to accept the fault. This is ridiculous. The only mistake I did was that I did not ask for in written what that sales person committed me and now these cheaters are taking undue advantage of that.


Thanks,
Manish

Hi,

Thanks, I have shared my alternate contact details at http://bit.ly/fsm05F. In fact you can get my contact details from your records using the data card number I provided above.

Thanks,
Manish

Hello vodafone customer care!

It is 13th day from the date I provided my alternate contact details. Where are you?

Thanks,
Manish

Vodafone Essar Ltd. — Discontinuance of Post paid connection

Hi,
I am one of the customer of Vodafone having a post paid connection. Since i was moving to some other city i wanted to deactivate my post paid connection and pay off my balance bill. Itried all the option available for disconection of vodafone :
1. went to vodafone gallary and fille the requisite form and did the required procedure.
2. filed the discontinuance application through email.

but my request was not processed and they are continously sending me monthly rental bill. I have talked to the useless & unhelpful customer care of vodafone thrice but they didn't solved my problem and disconnected my call instead of my post paid connection. Adding the worse when ever i talked to the customer care they use to ask me a question why i want to deactivate my no?

Does anyone have answere to this question ?

April gone.. 60% of May gone...no one from customer care reached me.
Customer care has to resolve my issues so they don't have my contact details.
Their billing department is able to reach me as they have to take money from me for the services they did not provide me. LOL

vodafone should change their punchline to "Happy to Harass".

nothiung about it...
i want adress of this numbers
and location
trace the number

Vodafone — Disturbing me

Plz give me detail of this Mobile No. on my email id [protected]

Vodafone Postpaid Connection — excessive unwanted messages for advertising

I am a vodafone user for the past one and half minth. I took the connection believing that it would have better service than idea which I was earlier using.

Unfortunately to my dismay ever since I have taken the connection I have been facing excessive disturbance due to excessive unwanted aessages for advertising various products and services. On two occasions I contacted the customer care only to be informed that they cannot take the complaint. They instead gave me a number 1909 asking me to send a message 'start dnd' from my mobile on the same.

on doing the same on 8th April 2008, Iwas alloted a service registration number namely:[protected] saying my querry would be responded to by tuesdday the 13th of May 08.

On the 9th of April, I received a message from Vodafone at 9.32am saying that my request has been processed for my number [protected]. Howevre, since 3.30pm today, I have already received 12 such unwanted messages.

I am a psychologist by profession and everytime I receive such a message during my sessions with my patient, I get disturbed as it breaks the entire rythm in which we were interacting.

I believe Vodafone is taking its customer's privacy for granted and wish to take strict action against them. This careless approach on their part is causing unwanted mental harrassment to me and my patients and strongly having negative effect on my work.

I request the consumer court to kindly take some strict action against these people so that many others who are like me do not have to go through this ordeal and spend their precious time in filing complaints.

If they can't respect consumer privacy, they have no right to run a business.

Vodafone — Messags from Advertisors with no number

Hi,

I am a vodafone customer from last 6 years. I have been getting many advertisement messages like from 'TM-YATRA', which does not have any number in it. The sendor detail just shows the name 'TM-YATRA'.
When I talked to Customer care, they said they cant trace it.
Can you please suggest how I should report this complaint and what action needs to be taken.
I cant give my Mobile number on this site due to security reason, so if the site owner is taking action, then please contact on my Email id.

Thanks

Sugandha

Post Paid — unwanted message

I have been getting unwanted messages without any consent.
That is effecting battary life and business priority.
I am frequent traveller and effecting business deal.
I had tried many time to send message to 1945 as suggested by customer care but of no help seems that all planned to harras customer.
Pl. stop these non sense message with immediate effect.
Reg.

WHEN I CHECKED THE BILL AMOUNT IN MY VODAFONE ON[protected], THE AMOUNT WAS Rs.39.75. I WENT TO SABARIMALA ON THE SAID DATE. MOST OF THE TIME MY PHONE WAS SWITCHED OF IN THIS TIME. I SWITCHED ON MY PHONE THREE OR FOUR TIME TO MAKE SOME URGENT CALLS ONLY AND THAT WAS FOR A MINUTE OR TWO. BUT AFTER COMING BACK FROM SABARIMALA ON[protected] WHEN I CHECKED THE BILL AMOUNT, I WAS SURPRISED TO NOTE THAT THE AMOUNT GONE UP TO Rs. 160.40. WITH OUT MAKING MUCH CALLS HOW IT GONE UP TO THIS MUCH AMOUNT. I CALLED TO CUSTOMER CARE MORE THAN FIVE TIMES AND COMPLAINT ABOUT THIS. ONE OF THE EXECUTIVE TOLD THAT THEY CANNOT EVEN GIVE ANY VALUE TO MY COMPLAINT TILL THE BILLING DATE. EVEN THEN I CALLED THE CUSTOMER CARE AND KEEP ON COMPLAINING ABOUT THIS. NOW I RECEIVED THE BILL WITH ALL THIS AMOUNT. I NEVER EXPECTED SUCH AN IRRESPONSIBLE ATTITUDE FROM VODAFONE AND VODAFONE CUSTOMER CARE. I WOULD LIKE TO CLEARLY MENTION THAT I WILL NOT PAY THE BILL UNLESS THE ADDITIONAL AMOUNT IS WAVED OFF. I ALSO REQUEST TO WAVE OFF THE SABARIMALA ALERT AMOUNT OF Rs. 99.00 WHICH I HAS NOT REQUESTED TO ACTIVATE.
THANKING YOU AND LOOKING FORWARD FOR A POSITIVE REPLY
MY NUMBER IS [protected]


SABOO

I am using services of Vodafone from last 1 year. my cell no. is [protected].
I have taken this service through Matrix Cellular.
In my February bill, they have charged me of Rs. 1.20/- per SMS (on 14th feb) saying that it was a peak day for them & they will be charging me the same rate despite of my Talk Plan under which i got 444 local msgs free each month.
I have called up their customer care no i.e. [protected] but of no use.
Also. no such rule/information related to Peak Days is mentioned on the Vodafone Website.
It is a clear case in which these cos are infact looting their customers through these baseless implications.
Kindly do the needful.

Thanks,
Anil Kumar
[protected]

[protected] call list up to date incoming and out going calls list[protected] to[protected] Pazi sent me my mail plaze

I need the itemised bill of the following number - [protected]
It, s my fiancee's number.
I[censored] can help.
Its the question of a life

Vodafone — over billing

I get my bill on every12th of month, though my billing cycle is 8-7th of every month,.
I have been requesting vodafone to stop some value added services on my phone for a quite few months, which they haven't . Last mnth on getting my bill (12th) and called them,I was confirmed the VAS has been stopped. This month bill , again i got billed for the same.

Can you please take action aganist them.

Vodafone — customer support and billing

HI iam using a vodafone postpaid CUG connection for the past 2 years and the billing cycle is everymonth 20th and they them selvs gave till 7 in the next month i can use the service without any intruptios,But thats not true my GRPS or vodafone live never work after 20th i need to call 24/7 support for help which sucks>last day i spoke a gut no name who is from cutomer care telling me no tech support or supervisor is available>i dont think so how come an agent working without a supervisor in a week day i know this is avoiding cx and now we have local number protabality so i dont care changing my service .........

I have already posted it on your site, but it does not even allow special characters, so I cannot post the URL to this complaint.

Regardless, I know there won't be any follow-up from your end, and I will just get a reply from one of your trained robots with human names.

I was expecting a reply like that. No one from your end has bothered calling me to understand why I am disputing these charges. You have just given me a convenient, lazy and robotic reply. I guess I am left with no option but to take you to court.