Vodafone India Complaints & Reviews

Hi

I went to the ghatkopar east vodafone store and they gave me 2 prepaid SIM cards and advised it will be activated in 24 hours. However it wasn't activated and when called the center the advised its because documentation was not received and it will take further 24 hours. The store had not submitted the relevant documentation. So now I have to wait another 24 hours. This has caused me time money and stress. Their service is very poor and I don't believe we as consumers should receive such service. I paid 975 and never got any service.

Regards biju
Biju.[protected]@gmail.com

Dear Sir/Madam,

This is to inform you that i had purchased a Samsung Galaxy Grand phone on 19th Feb after i came across a Vodafone advt. regarding 2GB data free for two months.
But to few days before i have received a SMS which says that the unbilled usage is approx Rs 2000/- because of data usage( which was supposed to be free as per the offer) and after that i called to your service team to tell that i got this connection in offer period but really i fed up with your collection department calls and i am sure if company will not give me reversal for this charges then i will sue your company 2000/- RS. is not big money for me but i know that i am not liable to make this payment.

And today i got call from collection department and he confirmed me that this offer is valid for two month from date of purchase which will be complete on 19th April so now i am sure Vodafone and Samsung is making false commitments to the customers.

Also, when i spoke to the customer care executive, he said that the offer should have been activated within maximum 48hrs and hence asked to contact Vodafone store but now the store is asking to contact customer care.

Request you to please revert on the same as soon as possible.

After that i mail to CEO of vodafone Vittorio Colao and then i got call from nodal officer Shweta Gursahani 3 days before she spoke to me and confirmed me that first she will check with concern department then she will get back to me but very same day she deactivate my outgoing service.

After that she called to me and told me that they are ready to give 50% waiver for charges but why i will take 50% because i know that i am not liable to that after that very rudely she relied that ok not company can not waived 100% waived off you will have to pay and disconnect the call..

Regards

Manish

([protected])

The story started with the day when Vodafone’s Sales Agency came to our campus and presented Post-paid CUG plans specially designed for our organization. Looking at lucrative benefit I have booked 6 CUG card and all were existing numbers. 4 out of 6 got started after MNP process over.

For remaining two numbers I have send so many MNP cord to Vodafone but it didn’t get started. But one number out of these two got blocked. The message saying “SIM registration fail” start appearing. My previous service provider stopped services and Vodafone didn’t started my number so I lost my number which was very important and I have given it to all my professional and personal networks.

From last 10 days I am being passed from Airtel (previous service provider) and Vodafone. Each other blaming each other. Many a times Vodafone executives promises that it will get started within 24 hours. But unfortunately I could not record their word and may be their watches have stopped working.

Still waiting for the day to see my cell phone working. As I can’t change my number I don’t have choice. Hope somebody will listen to it and do something.

My current BSNL no. is [protected] which i applied to be ported in Vodafone because of the bad internet services provided by BSNL.
I had applied for the porting on 25th March,2013 but the number is not yet ported into Vodafone.Neither the persons in Vodafone Mini Store are giving me any reason for the delay nor the customer care is listening to my complaint.Please help me in this regard.

Hi,I made a prepaid mobile recharge of Rs.129 on 3rd April,2013 for the mobile number [protected] through my icici bank account but no talk time has been added to the mobile number.Its a bangalore number but since the user has gone to Tamil Nadu I recharged with Rs.129(roaming recharges) to get Rs.50 talk time.Please return the amount back to my account.


Thanks,
R.Rajalakshmi
([protected])

Dear Sir:

I am using Vodafone Tamilnadu Prepaid. I have some problem with Vodafone customer care wrong infprmation. One of the agent give fails information about MNP welcome offer, So, that I am contact to customer care for the wrong information from customer care center. But they are refund the money, at the same time they are ignore my feedback and complaints, Meanwhile I have GPRS and Wrong SMS deduction. So, that I am try to contact customer care again, Agent's and floor supervisor are asking about that wrong SMS deduction, there is no option to take complaint about wrong deduction in vodafone. I am not happy with customer care agent and floor supervisor level so that I am request to every one, allow to speak to floor manager but they are not allow to speak to floor manager, because customer don't have rights to speak to floor manager. Many time floor supervisor, agent are disconnected my calls, put long hold, mute my calls, commands my call, I am mentally upset for this activities, So that I am complaint about that case to DOT. I am give a complaint about customer care activites to many time in DOT. Meanwhile I am speak to Mr.Sanjeev Arora. He request to me, send the DOT complaint number to his mobile number ([protected]). I am send my complaint number to his mobile. But still now I am not received any call from vodafone team, regards my DOT complaint. But they are close my complaint without any information about my issue. They are close my complaint with same statement. I am give a complaint about GPRS issue and customer care feedback, but they are send the same statement for my all complaints. Still I am unable to use GPRS in my number.

All of the customer care people disconnected my call every time, they are not allow to speak to floor manager, Operation Manager, Center Manager.

I am try to contact to Nodal and Appellate team more than 70 times, but there number is busy for all time.

Following customer care people give a mental torches, when I am speak to customer care.

1. Sibukesavan - Floor Supervisor - Say same answer for all my question "There is no option to take a complaint, feedback, and also no way to speak to floor manager". He ask to you don't have any problem then, why you call to customer. Still I am unable to browsing gprs in my number.

2. Uma mageswai - Floor Supervisor - Put my call for more than 45min in every call.

3. Deepan - Floor Supervisor - He also say same answer in my every call "No option"

4. M.Priya - Floor Supervisor - She command and laugh my call with her friends, while I am speak to customer care.

5. Sakthivel - Floor Supervisor - He also command and laugh.

6. Senthur Selvi - Floor Supervisor - Disconnected my call while I am speak with her, hold my calls also.

7. Riyash - Agent - He ask to me, your complaint not resolve over call, you come to my call center in coimbatore avinash tower.

and ect.

I need a answer for all.
Why they are do like this in my number.?
Why they not register my feedback..?
Why they are take a complaint without my knowledge..?

Please take a action against my issue

Thanks & Regards

Thiyagarajan C
Alternative Cell: +[protected]

I had faced excess billing problems and when I asked Vodafone to give details o[censored]sage they denied saying that we have no system to find out what is being charged to you. There after I have fixed billing limit to Rs.500 on my mobile but as per Vodafone my bill for March 2013 is 1335/- which is not expected as I had fix limit of Rs. 500. I complained on phone and also by email on corporate assist as the number is under corporate scheme. Vodafone has blocked my services long back before due date and also not answering my complaint.I am not willing to receive their calls for payment as they will be doing after due date that is 5th April 2013. I am not willing to pay rent for the period my services are blocked. Is there any authority whom I can approach for this problem??

My mobile number is [protected]
Respected sir,
i need call history to call this m6nths. (Jan,feb, march)

Complete cheating. I recently migrated from Docomo to Vodafone. Vodafone confirmed me MNP offer for new customers as 30p/min to all mobiles all over india. It worked well for 10days. However from then it is over charging and deducting all my balance. For 30 seconds it charged 0.66 paise. Do not know the logic behind this.
When I checked with vodafone people, they said this is an issue and raised a concern on behalf of me and promised to get back with solution soon.
Complaint number[protected]

There is lot of mismatch with each call cost deduction. Please assist at the earliest.

Thanks

Dear Sir.Mam


I recently bought a vodafone numbers last month

[protected]

for lajpat market vodafone care.

It was a 3g SIM under a scheme that i have to prepay in advance Rs
850x3=2550 for 3 months to get 8gb of 3g internet data and i will get a
internet dongal free with it.

Today i reached home to find a bill of Rs 850 +105tax i.e Rs955 to be paid
for using the data for last month,

Why do i have to pay for the same amount twice,If the bill is faulty please
reconfirm the same.

Please find my bank account statement and review the transaction dated 12th
feb for total amount of Rs2550.
--
Regards

*
Kunal Dewangan*
[protected]

Hi

I have vodafone connection & they have charged me wrong amount and now they are forcing me that i have to pay full bill otherwise they will deactivate my no.

This is totally not fair. Please help. Now they know that customer is from last two years with vodafone deactivation of no. Is not acceptable by customer & end of the day customer will pay full amount. Please help why should i pay unnecessary amount.

sir/madam
i prakash took new connection [protected] in april 2012. since im paying my bill on time(full amount). now i gave a application stating that i need duplicate reciept for the amont which i have paid till now. because i have to produce this bill to our office to get money back as reembaracement. cashier by name Vinod A in peenya vodafone store located @ jalahalli cross gave in writing that they cont issue duplicate statement(i have a copy with me). if i wont get bill ill not get the amount from office it ll waste for me. im asking reciept for the amont which i have paid. they are not ready to give. they are telling we cont help. its a corporate sim in total we are using arond 70 sims. and one more thing is i gave complaint([protected]) regarding network issue they told it will resolve by 18th march now they are telling it will take another 4 months for site plannig. ill not get network inside my home. is it possible for me to use mobile without network for 4 months. that to im staying inside city. kindly nessecary action n solve my problem.

thanking you

service not provide for taking with custmar care.ima trying to 5 days but no responce.
my mobile no is [protected]..
my service request no is [protected]

Concerned officer,
This is to bring to your kind notice that i have been your valued customer from the last 3 years (Essar days.../ hutch & now vodafone). But this is for the first time that i have received a sms on stating my present bill amount to be rs.1875 which no doubt is not at all possible since i have never crossed the limit of 300 per month regularly paid the same amounts on due date. It is very sad to see that a valued customer be treated as such. It is giving me nightmares since i am not in a position to pay the same as i have not misused my phone. I hope the company will take an action and provide me the fresh bill on actuals as per past for prompt settlement otherwise i will be forced to surrender the connection.


A quick response from your desk is awaited.

Regards

Priyanka shah
Mumbai

Mobile no. [protected]

Vodafone network in Bangalore is worst.Am not able to make/receive calls and not able to use data plan.I have registered complaint with registration number [protected].Its been 3 weeks since i registered complaint.I did not get proper response yet.They should either resolve my problem or should allow mw to port.I dont want any offers.I want good network coverage.

AN AGENT FROM VODAFONE COMPANY CALLD M YESTRDAY REGARDING PAYMENT OF MY OUTSTANDIUNG DUES.
AS I HAD ALREADY REGISTERED FOR MIGRATION OF MY NUMBER FROM POSTPAID TO PREPAID AND AS PER THE INSTRUCTIONS GIVEN TO ME I HAVE TO CLEAR THE DUES ON 2/4/2013.
AND I DIDI THE SAME BY PAYIUNG THE OUTSTANDING ON 2/4/2013.
BUT THE PERSON NAMED KARNAIL CALLING FROM VODAFON CARE CHANDIGARH OFFICE SEC 17-D CHAMBER 24. PROMISED ME TO MIGRATE THE NUMBER SOON. TILL 6 PM DTD 2/3/2013.
BUT NOTHING HAPPNED AS TH CASE REMAINED SAME. WEN I CALLD HIM AT 6. HIS NO. FOUND TO BE SWITCHED OFF.
THEN I WENT TO NEARST VODAFON STORE AND THEY SAID , IT MIGHT BE JUS RECOVERY TRICK AS NOTHING CAN BE HAPOPENED FROM THERE SIDE.. MIGRATION CAN BE DONE ONLY FROM VODAFONE STORES. AS THIS CASE MAY LEAD TO MISLEADING OF COSTUMER AND KINDLY TAKE A STRICT ACTIAON AGAINST HIM.

Hi,
I remenber i recharged my vodafone number([protected]) last month with Bonus Cards(1 paisa for 2 sec) for 90 days.
Now my call charges is 72 paisa for 1 min. How it happens?
I called to customer care but did't get any proper responce.
Please provide me my last 2 months transection to verify.

Thanks,
Amit

I have a problem with my internet pack settings that is provided by vodafone.. i have faced this problem before too.. they have rectified and solved the problem instatntly in the previous complaint.but now i have got the same problem after 2-3 months.they have told i ll get a call but my works have stopped because of no internet since 2 days.previously they did their task very fastly but this time m getting no response.they need to send a proper setting to my phone which will solve the problem.i kindly request them to do it as soon as possible.
my number is-[protected]

I had taken a Vodafone sim card for number [protected] in 2005. For which they suggested me to take the Centurion3 pack. Some years back I got a call from the service desk requesting me to activate the SMS pack for 35 Rs. Now for all these years I have been charged for these 35 rs for SMS pack and also some SMS outgoing package for 30 Rs which was activated with the centurion3 pack as well. When contacted the service desk, I got an extremely arrogant reply saying it is their job to sell packages, and I should have specified to deactivate the other SMS pack when this one was activated, otherwise I would be charged for both. I was not aware that Vodafone gets into such cheap acts to mint money. Also the CLIP charges I was told have been deactivated for postpaid plans since 2009, even the website says so. But Vodafone continues to illegally charge me Clip charges even today, claiming that it is not their responsibility to update the systems for reduced charges. They shall keep charging me until I tell them to stop the service they themselves have stopped. It clearly seems that their focus it totally on making money be it lying to customers, duping them of simply generating loopholes to make illegal money. I am extremely outraged by these pathetic tactics and service agents paid to fool people. Horrible and arrogant customer service to top it all. I want the refund for the outgoing message service that was never activated and Clip charges that I am not even supposed to pay.

This is regarding false commitment and how vodafone customer care is cheating consumers and harassing them.
I residing at east of kailash, called customer care for migration of my no. From prepaid to postpaid connection. On 09.03.2013, executive namely as vikas chaudhary, sales code-sve came and migrated my no. To postpaid with sme 250 plan. But according to him my rental tariff plan includes 800 min local + std free units. But today i visited vodafone store at sant nagar due to higher billing amount. After a long time about 1.30 hrs. I got my turn and mr. Sandeep checked the details and told me that vikas chaudhary has cheated me. The plan told was 800 min local + std free units and registered as 400 min local + std free units. According to vodafone store executive (Mr. Sandeep), it should be 800 local + std free units instead of 400.
Really, i am very much surprised by this. I requested him to amend free units on my no. He registered a complaint regarding this. Also, vikas chaudhary hasn't informed me that if i want to migrate from postpaid to prepaid connection again, minimum 3 months of billing is compulsory...
Really, i am very disappointed by this..
Still have not got any sms from your side, stating my ammended tarrif plan.
I am very much harassed by the customer care with no response at all. Lastly i request your highly esteemed office to please look into the matter