Vodafone India Complaints & Reviews

Vodafone india has cancelled my Post paid plan which i was using since last 8 years. Last year i came to Canada and without using this service i was happy to get the bills. But last week it has been cancelled automatically. And now I am unable to use my whatsapp and facebook. And my number has been given to someone else. Someone else activated my number and started using it. I need some help to get my number back. I have been requesting Vodafone company for it. I am happy to pay whatever Outstanding bill amount is there. Please help

I am repeatedly facing deductions in my balance every month in the first week. I have not opted for any VAS services. Infact my number is blacklisted for all VAS - even then deductions are happening. Every time I complain, part of the deduction is remitted back to my SIM with a standard message advising me not to click on links or download anything from the web.
In each of my mail, I have repeatedly informed that I use this SIM on a feature phone and even if I want to, I cannot download anything on this phone. However all of it falls on deaf ears. I doubt if anybody at Vodafone India Customer care even bothers to read the mails to understand and resolve the real issue. They just send an Instock Reply. In the last 10 months, I have lost more than Rs. 500 in my pre-paid balance with no clue as to why and no help is received from the service provider to stop this.

I receive SMS regarding VAS activation/VAS blocking in the middle of the night (Recent one was around 2 am - photo attached). Clearly, somebody overseas regularly hacks into Vodafone servers and uses up your customers’ pre-paid balance for some web based activities and the customer pays the price. On checking the web, I have found that numerous people are facing similar problem and have reported the same – all with Vodafone SIM cards.

I want to port out of Vodafone so I need upc code but when iam requesting for upc code they are sending the same called customer care service as well but they are not giving the proper response. This guys are wantedly doing this like there are many customers who are facing the same issues

My account is frequently activated with unsolicited subscriptions and services such as caller tunes, Video subscription service, Sports Pack, PAN_GMEBOX_15D_VF

These are clearly unsolicited and needs to be stopped with immediate effect.

Over the past several months, i would have almost paid close to INR 2000/- towards such completely unwanted subscriptions and services.

Please take necessary action to prevent this from happening going forward.

Hello...i didnt received my balance of 16rs yet which i had done yesterday...also i didnt received a balance of 299rs in my mothers phone ...i dont know whats going on...such a fraud company it is!!! HATE THIS COMPANY

Hello, i am suing vodafone prepaid number([protected]) from last 8 year and regulariy rechared this number, on 09/09/2020 i rechared this number with rs 39 and on same date company discontinued all the service of this number without any prior intimation then i went vodafone store three time but they does not sort out my problem. this number is very important for me because it registered in various places like in aadhaar number, bank, internet banking, income tax depatment, ca insititute etc. how and why company disconnection my number without any reason. i want retrieve all the service activated on my number. please help me to retrieve my number and all service Name : Ashish chauhan Date of incident : 09/09/2020 Email : ashish.[protected]@gmail.com

My name is swastik vijay. my contact number is - [protected]. your company promise customer give better netwrok. but i facing call drop problem or network issue, company not given better quality network. also i complaint these problem in my company but they cann't solve. i living in now a days near by suraj memorial school, sector-105, gugram -122006.

Charges of Rs.3000 for change of plan was agreed by me under compulsion .I had unintentionally changed the plan by mistake and paid extra charges. I tried to change the plan on line un successfully. Under pandemic situation i could visit vodafone store very recently.I feel that
1.the amount is arbitrary and restrictive trade practice.
2.My usage is nil or very minimal during the period.
3, I am a senior citizen.
4.I had option to change the service provider in this competitive industry.
5.I am a shareholder in the Company
I request the charges be waived though i will pay the outstanding amount under protest

I had unintentionally migrated to a higher plan by mistake at the touch of a button. A month after a higher bill I had opted for change of plan to my old plan. That did not happen. Under the covid pandemic situation and being a senior citizen I was unable to personally visit vodafone store, .Very recently i had visited the store and got my plan changed to old one. In this process i had out of compulsion agreed for the charge of Rs.3000/I request that the charges may be waived though i will pay the bill on due date as
1.I feel that the charge is a very restrictive practice
2.My usage can be seen as very minimal
3.in the competitive industry this is forcing customers to opt out of the service provider already loosing customers to JIO,
4.I am a share holder

10 rupees has been deducted from my account on july 07th, i got an sms saying "thank you for downloading carban_game from carbun8. You have been charged rs.10". Without my confirmation how it will happen, same thing happened on jun16th aswell. When i called the customer care, their representative said they will deactivate the service and not able to refund the money.

Rs 49 has been deducted from my vodafone prepaid mobile number [protected] for download of some app which I didn't downloaded but customer care is saying it is downloaded, I m using different service provider for internet then how can balance deducted from this mobile number, no solution was provided by the vodafone

Dear Customer Support Team,

It is unfortunate to come across such incidents were balance gets deducted without my consent.

15 rs got deducted from my main balance and I got a message saying that I have downloaded the app called as fun portal from CARBUN8.

I would like to let you know that I am unaware of the same and has not downloaded any app, not clicked on any ads or used a service for which the money got deducted.

My registered number - 9******331
My Name - Ashwani Kumar Choubey

Requesting to reverse the amount.

Awaiting your response.

Regards,
Ashwani Kumar Choubey

Today I had received a message at 2.07am. While i was sleeping, so how could i activate this service..
So plz stop this service and refund my money...

Hello!
Thank you for downloading contentDesc from SK_Mobi.
You have been charged Rs. 7
Your balance is Rs. 67.86
Reg.
Dhirendra Rajput
[protected]

I am unable to send Port message to 1900 to generate UPC.
It fails and gives me Message could not be sent error immediately.
I am able to send any other message to any other number. I want to leave vodafone postpaid.
This is outrageous as to how they are blocking us.
My bills are clear. Nothing is due.

I have been charged Rs. 819+ gst extra on my monthly bill and it's showing an outgoing call on 53516 for 90 min 34 secs which is a doc number but we haven't called this number anytime. Kindly look into this matter and let us know what's wrong. Highly disappointed with these types of services and fraud from a highly reputed company.

I got 2 Vodafone numbers.[protected]Primary number) and another is the secondary number. Both activated with 399 RED plan. Later as per executive guide I did those converted to family plan. In this plan I have to pay 399 for the Primary number and 199 to the secondary number.

Plan was converted but the Secondary phone number conversion has not done properly. So, I was getting 399 + 399 + taxes every month though it was not my fault. After checking my billing history I came to know that I was pay more. When I talk to Customer Care they said now we have converted and going forward I will get proper bill. So who is responsible for the billing when I asked no answer. When I say I need refund no response. This is how as a customer I got cheated. I am raising a complain here to have a refund from Vodafone India.

Hi,
I regret to inform you that I create my spacial offer through whatsapp so my spacial offer was Rs 555 recharge 1.5 Gb double data and 84 days validity but I got only 1.5 gb data and 77 days validity . I complaint customer care 198 and also company email [protected]@vodafoneidea.com but they not resolve my issue and when I track my complaint status it's showing Successfully resolve your complaint.
Offer screen shot in attachment
So I request to concern person take action and order regarding this issue.

Thank you
Irshad Ahmed
[protected]

Hi I am fed with the vodafone service i switch from vodafone to idea due to network issue and billing issue now they got mereged with idea and now i am facing again network and net issues and due to covid 19 i am shifted to my state M.P and i am want to port my number but not able to generate PUC .such a pathetic service and even customer support are not able to help in the same what are the sense if getting such kind of service after paying all the bills ontime .

I need solution for the same and i am using the 02 numbers.for vodafone and want to switch both.

I would like to register a complaint against VodafoneIdea.

I got this message while I was using Instagram today. “Hello!
Thank you for downloading CARBAN_GAME from CARBUN8.
You have been charged Rs. 15
Your balance is Rs. 7.42”

Not only do I not download games in my phone, I do not even click on any links. I called VI's customer care and they told me that its a third party app and they cannot do anything. How can they charge me for something that I have not downloaded.

Moreover, this is not the first time VI is deducting my money. I had ₹22 in my account. It is extremely frustrating. Kindly take cognizance of the same and help me get a refund.

When I dial any call I am getting an advertisement message from Vodafone and it is taking more than 30 seconds. Even after that the number is not dialled. Basically outgoing calls are not going. I have recently recharged my phone.