Vodafone India Complaints & Reviews

I got a message from vi stating thank you for downloading carban_game from carbun8. When i talked to their customer care, they said it cant be refunded. I am an it engineer and i am well aware of the things i download. This is really pathetic service from their side. Will not recommend this company to anyone!

Dear vodafone,
I rajesh thakur, did the transaction of rs.20, 000/- using phonepe app through my cell number [protected] to cell number [protected] to a unknown number by mistake on 26/08/2020 at 11:45am. Now, i went to bank for knowing the account number's details and his address to approach. But, unfortunately i couldn't receive any information from the state bank of india kanp branch, sour bazar saharsa (A/c no. [protected]).
Presently, the phone number says not in use, hence i recharged the phone by rs.49 on 26/08/2020 from my same phonepe number to talk to the concerned person. But still his number says phone not in use.
Hence, will it be possible for you to provide me the local address of the vodafone number [protected] address details, so that i can contact the person and request him to give me the rs.20, 000/- which mistakenly i credited him in his acoount.
I would be thankful to you for your kind help.
Regards.

Rajesh thakur.
Phone no. [protected]

I got a message saying,
Hello!
Thank you for downloading fun portal from carbun8.
You have been charged rs. 15
Your balance is rs. Xx

I didn't do anything, i don't even use this sim much. Still my balance is deducted. I asked the consumer executive, he's not able to help me.
I want a refund back.

I received a msg as below on 14th sept, 2020.

"hello!
Thank you for downloading carban_game from carbun8.
You have been charged rs. 15
Your balance is rs. 37.63"

I neither did any service activation nor downloaded any game as mentioned.

When i called customer care representative he told me that such transaction is not showing to us so we can not do anything. Now how can i get my money back?

This type of deduction is also happened in past but now it is very frequent, my account was also deducted one month before for some other value added services.

Please care for your customers otherwise customer will not care for you.

And yes i wanty 15rs. Back.

Thank you.

Today got a msg from vodafone stating for downloading fun portal from carbun8, which i have not done since my phone is not a smartphone and dont have access to internet they have deducted 22 rs without my consent my phone number is [protected]

Hi All,

I am struggling big time to reach the right team to get this issue reported; leave aside resolved.

Simplest of request; whenever someone using vodafone tries to call me he gets a message that my number is out of coverage area or not reachable however when other network users are calling me it gets connected.

Please have someone call me and get it resolved.

Note : I have tried to connect with the help line multiple times however i just could not reach; please get this looked into ASAP.

Thanks !!
Ashish
[protected]

I had an Idea post paid connection, for which I have paid the dues of Rs. 1000/ on 24th August, they told fine of rs.600/- will be waived, but the Rs, 1000/ amount went online to my other number account. They asked again the amount, for which I replied it should be reverted to this Idea number, but they insisted me to go to nearby Vodafone store (request no. 3-[protected], Vodafone Store, Naraina Vihar N Delhi-28), and request for deactivation. I gave the request in the nearby store, then paid the rest amount Rs.601/ also on 9th Sept 2020 online. Again they have sent the bill of Rs, 178/- and I didnt get any terminal voucher. They should not charge me for inactive period of the mobile phone [protected]. Despite I am contacting their customer care number and whatsapp, no satisfactory explanation is given.
Plz see the issue to settle.
Thanks.

I had recharged my prepaid number last month for 699/- rupees for 84 days.
My plan validity expires today within a month.

Firstly, vodafone is unable to provide me solution regarding the problem with their system that they have generated wrong bill. And are overcharging me. Their system is telling me on 31/08/2020 that i have 10 gb data remaining and my usage from 1/9/2020 to 3/9/2020 is 8gb roughly. Also they are not emailing me the request number information.

I have vodafone prepaid service cell no: [protected] since for a quit some time, during covid-19 for recharging i find bit difficult, even the stores or customer care could not be reachable. So, i take a chance to recharge thru internet that fetch me lot of troubles, those are described below.
1. 3/3/20 recharged for rs.299, vodafone messaged under title "vm-vf care" "recharge successful" but data not received as specified in recharge...

Dear sir, mane apne vodafone no. Par rs449₹ka recharge karya jisme 4gb daily data milta h, m usse use b nahi kar pata, speed very slow h, jab m care me baat karne ki koshis karta hu, to baat hi nahi hoti
Kripa karke mera no port kar do ya speed sahi karo

My Relationship No.39664120. I met in the office Sector-27, Chandigarh regarding postpaid to prepaid and clear all dues on 22.11.2019 and on 14th December, 2019 applied for prepaid. now, till date, they send me post paid bills and pressurized me to pay bill then they issue prepaid account. To avoid unnecessary legal litigation, Kindly take necessary action in this matter. Om Parkash, Executive Member of Employees Union (Regd), Chandigarh.
Mobile No.[protected]

I have been told in June my request for number disconnection has been approved still they are continuing to bill me now some fraudsters are calling me to pay my bill atleast 10 times a day now a female is calling me and abusing asking me to do "dhanda" to pay my bills.. I registered a complaint with women helpline and I feel like killing myself after all this harassment... Please somebody help me

I paid a security deposit of 10, 000/- to activate the international roaming and I have the receipt just in case.

I deactivated it almost a year ago but they have not returned the money yet.

Finally, I got tired of complaining and writing emails and asked them to shut down my connection but they won't do that either.

Dear sir,
Vodafone is charging from main balance though we have bought valid unlimited package. Always ends that out of main balance and no call is allowed. Once we charge main balance again they do the same. The helpline are not o[censored]se and hard to get the executive to expatiation. Even if get they do not provide details of the billing.
If wants to raise complaint they says no option for it and will consider it as suggestion only.

An amount of Rs 22/- has been deducted from the main balance of my account. When I checked my Message Inbox, I noticed that I have received an SMS from VZ-ViCMS regarding the download of FUN PORTAL from CARBUN8. PLease note that I have not downloaded any application from the said page or website.
I spoke to the Customer Care executive, but they were telling that this was a third party application and not the problem of Idea. In spite of informing them that such a complaint was raised by many Vodafone Idea customers they were adamant saying that it is the mistake of the customers and not the company. The executive mentioned that all those customers whose money was debited might have downloaded some application and also to contact the handset customer care number.

The internet speed is very low over her at my place. The place is well within city called nasik, it's a big district place.

This is to inform you that street light of our lane is not working for last one month, you are requested to repair the same at the earliest.

Regards,

Shruti Kanta Samal
Mob: [protected]

I had done recharge on 28th August 2020 for rs 39, the amount was credited with some concerns and after a complaint was already raised.

Now I get to know that I have no balance, on checking with the customer care. I get to know that some value added services has caused the deduction. I was not even informed of this by any means nor was I aware of it.

I have not applied for any value added service nor was I notified of any sorts of activation what so ever.

On calling the customer care to raise a complaint, I just get irresponsible responses and people have even hung up on me and some have put me on hold and have disconnected the call.

On calling the customer care today. I got the below message that the deduction was done on 28th, but I have not got any message related to this ever before.

I spoke to madhu who claims to be the floor manager, only response I get from him is that it cannot be refunded. Initially he tells that the deduction was done on 7th September. And when I told him that the previous person told that it was deducted on aug 28th. He changed his statement and continued to tell that nothing can be done.

THERE WAS NO ACKNOWLEDGMENT NOR WAS THERE ANY ACTIVATION DONE FROM MY END.

I have ported out from vodafone idea on 7th sep and paid bill in advance. I got message that my no will be ported out on 9th sep. Till now vodafone is not closing my no and threatening to pay bill till 15th sep. They said if i donot pay bill till 15th they will not allow me to port out and cancel my request. Last 6 months i m complaining about network and internet issue but falling on deaf years. Just now their executive madhu and akhilesh said untill i dont pay bill till 15th they will not process my request to port out as company must have profit.
Pathetic service and pathetic customer care. Location mohali punjab