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1.8
Updated: Apr 2, 2026
Complaints 27139
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9564
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17575
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J
jj280
Oct 16, 2020
Resolved
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Hello, I put my number in safe custody and paid Rs.150 for 3 months. I was told that I would not be charged any more in the 3 months. However, I am still being charged Rs.300-400 every month. When I visit the store, they accepted fault and said they would reverse it but still haven't done yet. When I call customer service they talk rudely and say that they will not reverse the charges. This is a very unprofessional behavior.
Aug 5, 2021
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2020
Vodafone India Customer Care's response Dear Customer,

As per our records, Reversal of Rs.259.6 is processed against the service request number 4-[protected]. It adjusted in your forthcoming bill.

Regards,
Snehal
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    yk2020
    Oct 16, 2020
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    I am being followed up by some guy whose number shows on my phone as wrong number and constantly asks me to pay the Vodafone-Idea remaining bill i.e after I ported my number to Airtel. when i ask him what is the bill about, he tells me its the last bill generated after i ported - GST and something.
    He is telling the services were not immediately shut down after i ported and hence the bill. Now i dont understand if the company didn't shut down the services immediately then how is that my fault ???? why am i being charged for that. when i ported to airtel around 2 months ago i paid all the pending bill, why should i pay the bill generated after my porting ???????????
    Can somebody explain me.
    Vodafone India customer support has been notified about the posted complaint.
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      S
      shailesh9455
      Oct 16, 2020
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      Address: TDS-03 Ghiyanagar IFFCO Phulpur Prayagraj 212404

      Network is not proper working
      data not good connectivity
      call auto drop
      voice bark
      call not connect
      Vodafone India customer support has been notified about the posted complaint.
      Oct 16, 2020
      Updated by shailesh9455       last 6 month face problem
      Oct 16, 2020
      Updated by shailesh9455       not any solution
      Oct 16, 2020
      Updated by shailesh9455       Network is not proper working
      data not good connectivity
      call auto drop
      voice bark
      call not connect

      this number is very bad network
      [protected]

      Location
      karhan, mau up 276402
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        V
        vipinpv85
        Oct 16, 2020
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        Hi I have been deducted money with my constent by vodafone india. Hello!
        Thank you for downloading ppu_game from TELESYNC_SOLUTION.
        You have been charged Rs. 10
        Your balance is Rs. 156.75
        Vodafone India customer support has been notified about the posted complaint.
        Oct 16, 2020
        Updated by vipinpv85         I have been deducted money from from my pre paid balance without my constent. I have not accesses or requested for ppu_game
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          K
          karthikeyanms
          Oct 16, 2020
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          Address: boisar
          Website: Boisar

          Since 15/10/2020 00:00:00 No Vodafone services
          Vodafone India customer support has been notified about the posted complaint.
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            I
            imkeshav057
            Oct 16, 2020
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            Resolved

            What the hell is this ?? It has been more than 10 days since I registered for VI choice connection. I got activation message withhin 2 minutes after verifying my documents but so far I am not receiving network on my Vi. I tried everything. I changed sim slot. I changed device. I even move to Vi store but nothing helped me. And daily at 4:30 PM I receive message from Vi on my alternate number that you are on step back from tele-verification. Now tell me how can I call if I would have no network on my sim ? This is the last message I am sending to you. If I would not get my solution then I will have to opt the door of consumer forum. I have seen negative comments from many people on your pages with screenshot. This shows how your company is deceiving its customers.

            My Vodafone no. : [protected]
            Alternate no. : [protected]
            Aug 8, 2021
            Complaint marked as Resolved 
            Vodafone India customer support has been notified about the posted complaint.
            Verified Support
            Nov 20, 2020
            Vodafone India Customer Care's response             Dear Customer,

            If you are having any concern regarding Vi then you can write us on email id [protected]@vodafoneidea.com for further assistance.

            Regards,
            Snehal
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              Y
              Yashaswi Dotiya
              Oct 16, 2020
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              Hi Team,

              I am not able to make any calls nor receive any on my vi number. Also, whenever i try to recharge the phone thinking if plan has expired, it is always getting denied.

              Please help in resolving issue.
              Vodafone India customer support has been notified about the posted complaint.
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                S
                sam_96
                Oct 16, 2020
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                I recharged my Vodafone number twice with valid recharge amount from the chart, the amount was debited but recharge unsuccessful.
                The following message was received:
                217:Sorry! This recharge is not available.
                Vodafone India customer support has been notified about the posted complaint.
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                  T
                  tausay86
                  Oct 15, 2020
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                  No network since morning on 15-Oct-2020 and no information from Vodafone Idea at all.
                  Not single a message about whats going on.
                  Vodafone India customer support has been notified about the posted complaint.
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                    B
                    babasaheb renushe
                    Oct 15, 2020
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                    Address: Pradnya clinic , kokan nagar, Ratnagiri. Maharashtra.

                    I got gprs msgs for the past three days but now msgs not receiving saying gprs not connected contact network pl arrange to install.
                    Vodafone India customer support has been notified about the posted complaint.
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                      D
                      Delta Neil
                      Oct 15, 2020
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                      I have been using Vodafone for more than 5 years.Since I moved to a new place and vodafone connectivity is not good, I had to buy one more sim.but i still use vodafone sim omn regular basis as my bank accounts, aadhaar, PAn are linked with it. Today i recharged for Rs 49, but when I insert SIm into phone, it says No SIM found. So my vodafone number is deactivated.I visted a store and they asked me to buy a postpaid plan for 4 months with Rs 399 + 18% GST. Never expected this kind of scam from vodafone.
                      Vodafone India customer support has been notified about the posted complaint.
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                        M
                        Mehzad
                        Oct 15, 2020
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                        I have been charged incorrect sms charges for the last bill when i had not sent any international sms. Local sms is included in my package. This month also i now see that there is a charge of 27 INR for sms which i have not sent. The only sms i send is to Indian registered numbers. I have all the proof in my phone records. Last month i raised the complaint about the incorrect sms charge and i was told that it was an international number but no one shared that number.

                        This is getting ridiculous. Vodaphone first of all has terrible network issues and now wrong charges are being applied.

                        I expect this to be resolved asap.

                        Elavia
                        Vodafone India customer support has been notified about the posted complaint.
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                          C
                          CM@0992
                          Oct 15, 2020
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                          Address: DM 2 by 2 Bhusawal thermal power station colony deepnagr Bhusawal DIST. Jalgaon

                          No network available.
                          Vodafone India customer support has been notified about the posted complaint.
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                            S
                            Sreya11134
                            Oct 15, 2020
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                            Resolved

                            My plan has expired and now whenever trying to recharge online it’s saying order is declined. Tried recharging multiple times from Paytm and the vi app.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Vodafone India customer support has been notified about the posted complaint.
                            Oct 15, 2020
                            Updated by Sreya11134                             The number is [protected]
                            Verified Support
                            Nov 20, 2020
                            Vodafone India Customer Care's response                             Dear Customer,

                            If you are having any concern regarding Vi then you can write us on email id [protected]@vodafoneidea.com for further assistance.

                            Regards,
                            Snehal
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                              V
                              vikas sadvilkar
                              Oct 15, 2020
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                              Address: Andheri, Mumbai

                              My post paid number [protected] is deactivated due to no use. I need to reactivate it. The number was a VIP number and I have lost the receipt of INR10, 000 which was paid for the number.
                              Kindly help resolve.

                              Dr. Vikas Sadvilkar
                              [protected]
                              Vodafone India customer support has been notified about the posted complaint.
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                                H
                                Himanshukashyap63
                                Oct 15, 2020
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                                Resolved

                                Hi my name is himanshu.
                                Its to inform you that I am staying in j-2/64 vijay nagar, kanpur nagar district (208005)There is total blackout of network in the house and in my area from 3 days ... My mobile number are [protected], . It is becoming very inconvenient to communicate anyone I have to come outside house to call or msg someone.
                                I had complaint on the complaint number198 but no action have been taken till now. My complaint reference number is UPE-V[protected] ..please interrupt to redress the complaint immediately. Hoping for early acknowledgment.
                                Thanking you.
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Vodafone India customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 20, 2020
                                Vodafone India Customer Care's response                                 Dear Customer,

                                We are unable to fetch the details with provided numbers. Please provide us your concern Vi number to assist you further. You can also write us on email id [protected]@vodafoneidea.com for further assistance.

                                Regards,
                                Snehal
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                                  A
                                  adiagsag
                                  Oct 14, 2020
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                                  Resolved

                                  I found out today that my balance is -208 on my prepaid account. On calling the helpline, they told me they don't have the reason for the deduction and I have to recharge. I never got any message for balance deduction and now they want to me recharge without any explanation. This is clear fraud and I want it resolved ASAP.
                                  Aug 10, 2021
                                  Complaint marked as Resolved 
                                  Vodafone India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 20, 2020
                                  Vodafone India Customer Care's response                                   Dear Customer,

                                  If you are having any concern regarding Vi then you can write us on email id [protected]@vodafoneidea.com for further assistance.

                                  Regards,
                                  Snehal
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                                    H
                                    Huzaifa Shaikh
                                    Oct 14, 2020
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                                    Resolved

                                    I have a plan of 4GB data per day and from last 2 days am getting a message that 50%of the data is exhausted. I haven't used it and I want to know where my data is going? Vodafone customer care don't have any Information on this. Is Vodafone stealing my data? It is very difficult to connect to Vodafone customer care because they tend to take a long time.However that's fine but on asking about the usage, they don't have any answer to address my issue. I want my stolen data back.
                                    Aug 21, 2021
                                    Complaint marked as Resolved 
                                    Vodafone India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 20, 2020
                                    Vodafone India Customer Care's response                                     Dear Customer,

                                    If you are having any concern regarding Vi then you can write us on email id [protected]@vodafoneidea.com for further assistance.

                                    Regards,
                                    Snehal
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                                      J
                                      Jashamati Goswami
                                      Oct 14, 2020
                                      Resolved
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                                      Resolved

                                      Address: Kolkata

                                      I am using Vodafone network is pathetic and recently they have blocked the SMS and calling facility. I went to the customer care calls are now coming but SMS is still locked and I hvnt been informed of this.
                                      Because of this trouble I cannot send text messages, my Gpay account is not working.
                                      Aug 11, 2021
                                      Complaint marked as Resolved 
                                      Vodafone India customer support has been notified about the posted complaint.
                                      Oct 14, 2020
                                      Updated by Jashamati Goswami                                       Tried calling customer care as well nobody reverted back.
                                      Verified Support
                                      Nov 20, 2020
                                      Vodafone India Customer Care's response                                       Dear Customer,

                                      As per our records, all services are active on your number. You can write us on email id [protected]@vodafoneidea.com for further assistance.

                                      Regards,
                                      Snehal
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                                        S
                                        Satya201980
                                        Oct 14, 2020
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                                        Resolved

                                        15 years customer & poor customer service

                                        Address: Vodafone idea Mumbai
                                        Website: Www.vodafoneidea.com

                                        Dear Vi,

                                        I am a customer for last 15 years. Same number, and same home.

                                        I have been treated so badly by your network team in closing all my 100+ tickets on poor & inconsistent data connection for the last two months. So far the issue is not fixed. My work, life and things were totally disturbed for the same.

                                        I have even tried to give up the battle by port out and someone called me to fix it,...
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