Vodafone India Complaints & Reviews

Vodafone teams have been cheating me for moving to Airtel. They have been bullying me to pay again the money their employees have stolen and threatening me to pay else they will get my number discontinued.

Now my number is disconnected at Airtel. Is there a cell between Airtel and Vodafone that will resolve such issues or is consumer court my only option?

Background:

I recently transferred my mobile number +[protected] from Vodafone. All bills were paid and the number was moved to Airtel with Vodafone approval for full payment. But, after I transferred, they raised a bogus fraudulent bill for "Premium number charge" of Rs.1694.92 which was never charged in earlier nor was the number sold as premium number to me.

This additional bill was issued after I gave them reason for move from Vodafone to Airtel. Looks like Vodafone are adopting such unsavoury tactics to penalize people from moving from Vi.

Also, I had paid their guys (Veeramani and M.Sundaram from Ambatur store) Rs.1800, but the first bill did not show the amount paid. They said they will check on it, but nothing was done. After which covid lockdown happened and I did not follow up further. But, the moment I moved my number, Vi raises a bill showing only part payment (Rs.1271.19) and the difference of Rs.423.73 as due.

1. Vodafone billing team and customer service teams have not raised any complaint on this issue I raised. I have so far spoken to 50 odd people at Vodafone but no complaint was Registered by them. Given the number has moved, even am unable to raise a complaint.

2. Vodafone is not taking responsibility of their employee's theft and has not investigated on the internal money squandering instead has been harassing me for months to get me pay again.

3. In fact, The Vodafone billing and customer care teams did not even give me the name and contact of the guy who sold the number to me; as I do not remember the person name anymore (after 7+ months) they are taking advantage of it. But, I personally tracked their employee down and provided name above ( M.Sundaram from Ambatur store).

Airtel team @ Please note when I spoke to Airtel showroom at Thillaiganga nagar Chennai, they said since the problem is at Vi, they cannot raise any ticket at Airtel for this.

I need immediate help to solve this and my number reactivated without any further charge to me. Also, for the period of deactivation I request Airtel not to charge me.

Customer Name: Ms. Farrida Daruwalla
Customer Account No.:[protected]
Vi Mobile No.: [protected] (Mumbai, Maharashtra)
Bill Date: 7.10.2020
Bill Period: 7.9.2020 to 6.10.2020
My Plan: Entertainment Plus 499

I have today received the bill dated 7th Oct '20. Was surprised to find that the same aggregated to Rs.1587, as against ~Rs.500 odd in the earlier months.
This was because in the current bill I was charged Rs.847 for automatic renewal of subscription to Amazon Prime, without any prior intimation to me. Request you to kindly reverse this amount of Rs.847 as I have not advised you to renew the subscription to Amazon Prime. Will be obliged if this is attended to immediately, and advise me about the same.

I got a new Vi sim card yesterday. I was told that the sim will be activated within 2 hours and then I have to dial 59050 for tele verification. I have tried for more than 10 hours - but upon dialing 59059, the call keeps dropping. I am not able to complete verification. There are network bars showing on my phone for the sim, but I am not being able to get through to 59050 for tele verification. The Vi agency I got the sim card says that...

I have subscribed to a prepaid model and have a daily data of 4gb. The speed is very slow and i can hardly use it. I stay in Bangalore RR Nagar near shakthi hill resorts and have been experiencing this for the past one week.

My Phone No. [protected], i have ported this number to Jio, but there is an excess paymnet of around 400 Rs., which i want to claim the refund, As i check I do not see any option over their website, nor i can get any person from customer support to talk to them,

So please help me get my refund, I will be happy to provide more information

Thanks
Rakesh Shah
[protected]

Hello Vodafone is the worst network ever seen, drop calls every now and then, internet speed problem 4g speed looks like 2g speed. the company should look i to this or else they will start loosing potential customers, it has become the worst network in fee months.

Since Vodafone is not able provide proper data and calling service to my location getting very poor calling quality and data service, i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with Vodafone helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone service desk is unable to provide any solution and there network service is worst after there coloration with idea.

Please help me to get out of Vodafone network.

Poor Network coverage at pin 600075 for many years, few good customer care executive agreed the coverage is bad in that area, but none could tell when the problem will be solved.
Frequent drop in network speed.
[protected]

I (Viresh kumar tomar) have been using my current mobile number ([protected]) since 2010, which i bought on my own id, and in 2014-15 when all smartphones started asking for nano sims i did a sim change as well for the same mobile number using my own id and address proof.

But today on 08 oct 2020 as i downloaded the vi app and entered my mobile
I've come to know that the mobile number that i've been using for the past 10 years is registered on some girl's name (Apurna) that i don't know and her address is of a location in delhi that i've never visited or had any connection to in my life.

Now how did the vodafone employees did this magic is beyond my understanding. So, to resolve this issue i contacted the ever so wonderful customer care of vodafone for the first time in my life and had the worst experience anyone can have, instead o[censored]nderstanding the issue all of those customer care executives were blaming me for the issue that the number is registered on the same name for which the id i've provided and all 3 of them disconnected the call.
Yes, i tried to make them understand the issue 3 times with all different executive and they were all rude and putting the fault on me for the same. Where is the customer care in that i still don't understand?

Now, 1. I want to know that if my number is registered on some else's name is there a possibility that someone is using a number that is registered on my name.
2. I want this number to be registered on my name and i don't wanna lose this number, because on of the customer care executive very rudely calamed that i won't be able to get the number registered on my name as in their records it's registered to someone else and i'll need their permision.

I can't even fathom, how i'm at a fault here and why i'll have to suffer for the mistake of vodafone executives not doing their jobs properly.

I just did a top up of sms pack and i have sufficient balance still while sending sms it says error38 can't send sms. Please help.

I received an Sms from 54300 about caller tune activation and deduction of Rs 99 from my prepaid balance. All this while I’ve not even touched my phone or requested any caller tune service. It has happened completely without my consent or approval. I request you to cancel the unscrupulous subscription and refund Rs 99 in my prepaid balance which were deducted without my knowledge.

As vodafone has severe network issue, i decided to port out yesterday. Today morning i got a call claiming to be a jio representative and told me that my jio network will get activated from tomorrow but before that we have to cancel billing from vodafone and asked me send a sms from my mobile "cancel my number" to 1900. The way she was forcing me to do it immediately i thought it to be fishy. I disconnected my call and called jio agent whose number i had. He told me vodafone is using such tricks with many of its customer and he even has recording of the same. That lady even sent me sms of how to cancel billing. Penalties should be levied on vodafone for committing such frauds

Today i recived message to deduct ₹ 15 from by balance for downloading carban_game from carban8 at 11.56am. At that time i am not useing mobile but i am working on my desktop office work. If i am not useing mobile at that how that one download? This one was absolutely cheating with customers. Please refund my amount for the same

I was used vodafone postpaid network before 3 years than i was port number to airtel, after more than 3 years they send e notice for payment of rs.2016, i ask for details for which i was used the services but they denay for given details

My name : gaurav
Mobile no:[protected]

Hi,
I have received an sms saying :-
Hello!
Thank you for downloading carban_game from carbun8.
You have been charged rs. 15
Your balance is rs. 27.64

I have neither clicked on any website or downloaded the game.. Requesting to revert the deducted balance as soon as possible!!

Vodafone india has cancelled my Post paid plan which i was using since last 8 years. Last year i came to Canada and without using this service i was happy to get the bills. But last week it has been cancelled automatically. And now I am unable to use my whatsapp and facebook. And my number has been given to someone else. Someone else activated my number and started using it. I need some help to get my number back. I have been requesting Vodafone company for it. I am happy to pay whatever Outstanding bill amount is there. Please help

I am repeatedly facing deductions in my balance every month in the first week. I have not opted for any VAS services. Infact my number is blacklisted for all VAS - even then deductions are happening. Every time I complain, part of the deduction is remitted back to my SIM with a standard message advising me not to click on links or download anything from the web.
In each of my mail, I have repeatedly informed that I use this SIM on a feature phone and even if I want to, I cannot download anything on this phone. However all of it falls on deaf ears. I doubt if anybody at Vodafone India Customer care even bothers to read the mails to understand and resolve the real issue. They just send an Instock Reply. In the last 10 months, I have lost more than Rs. 500 in my pre-paid balance with no clue as to why and no help is received from the service provider to stop this.

I receive SMS regarding VAS activation/VAS blocking in the middle of the night (Recent one was around 2 am - photo attached). Clearly, somebody overseas regularly hacks into Vodafone servers and uses up your customers’ pre-paid balance for some web based activities and the customer pays the price. On checking the web, I have found that numerous people are facing similar problem and have reported the same – all with Vodafone SIM cards.

I want to port out of Vodafone so I need upc code but when iam requesting for upc code they are sending the same called customer care service as well but they are not giving the proper response. This guys are wantedly doing this like there are many customers who are facing the same issues

My account is frequently activated with unsolicited subscriptions and services such as caller tunes, Video subscription service, Sports Pack, PAN_GMEBOX_15D_VF

These are clearly unsolicited and needs to be stopped with immediate effect.

Over the past several months, i would have almost paid close to INR 2000/- towards such completely unwanted subscriptions and services.

Please take necessary action to prevent this from happening going forward.

Hello...i didnt received my balance of 16rs yet which i had done yesterday...also i didnt received a balance of 299rs in my mothers phone ...i dont know whats going on...such a fraud company it is!!! HATE THIS COMPANY