Vodafone India Complaints & Reviews

Today[protected] i applied port request from vodafone store and went to jio store and did all procedure to migrate from vodafone to jio. By evening 5.30 i got call from [protected] this number said they call from jio and if i send CANCEL [protected] to 1900, my sim will be activated in 1 hour. She called me 4 times continuously and said to send message immediately to activete jio sim. I sent the message to 1900 and called her and she said she recieved port request. It clearly says she is authorused person from vodafone. Afterthat only i noticed the msg saying your port request cancelled. it is really frustrating wasting my one day effort. i travelled for 40km up 40km down from my village to jio store for migration procedure. they simply wasted my one day efforts by cheating me. i have to travel again for 40km up 40km down to do the same migration procedure. it is really illegal to call from one network and saying calling from other network and misuing their name and cheating customers. i need punishment for the cheating vodafone company and need compensation for my 2 days effort and for my 160km travel.

I paid rs. 3000 as a security deposit for international roaming last year on 15 june, 2019. I still haven't received it back. I have complained to vodafone multiple times but they haven't taken any action. They say that they will send me a cheque which i never received. Kindly help me get my money back. Also, please ask them to send me my money through net banking and not through cheque.

Respected sir/madam,
Its a humble request to all that i want to deactivate my vodafone postpaid number as i have tried alot of cutomer care numbers and one of your employee who alot the sim to us is also noit deactivating this number. This mail is just a request right now to kindly deactivate my number [protected] or else i have file a case against this vodafone company as i am really ver frustrated by calling to customer care services and they are not responding properly. Either deactivate the number or else will file a case as i am an advocate and the company is again and again diturbing me and patience level.

Dear team,

I had disconnected from the vodafone post paid number to jio my number is [protected]

I had received an email from vodafone saying the cheque of 685.69 has been disbursed to my home address

However, till date the cheque has not been through to my house

Please check i have attached the email copy for reference

I have a postpaid connection and i paid all my due also i paid rs 150 more than my postpaid bill. But still i'm not getting code and getting error upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please help on priority to get my porting code.
Mobile number - [protected]

I have a problem on [protected]. The incoming calls are not received and the caller gets the message "the number you are calling is out of net work coverage area". But outgoing calls & sms work.

I tried vodaphone 198/199 numbers, but of no help. Some automated testing is done and it stops. To contact the manual assistance, it says an otp is sent to verify the number. This is utter stupidity, when the complaint is that incomings...

Hi,
There has been zero network coverage in my office for vodafone and data services are simply not working beyond 100 kbps speed, hence i have been trying to port out my number [protected] but every time i send a port request to 1900, i get this message "upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider."

Please help me out to get the port code. All my outstanding bills are cleared as of today.

Vodafone has deducted ₹49 from my account on sep 19, 2020 without authorisation on my prepaid sim. When contacted on 198 they are saying games pack was activated through 'advertisement'. I don't understand how this got activated as i have not authorised any such payments. I was suggested to download the trai cms app on google play store to register a complaint and get refund.

However, the app shows there are no vas services active and when a message 'stop' was sent to 155223, i received the same response.

However as per your records and conversation with your executives they confirmed that that games download was user initiated and that refund cannot happen.

This has been happening every month even after vas services have been blacklisted by the customer executives.

I want a full refund and also assurance that this will not happen again.

I am facing issue over call drop. Eacha and every call DROP. I change my handset but no use the problem still persist. Its very serious issue. And I am customer from past 17 years but last few months your service is very poor.

SAGAR HARDE

Very very worst network problem issue in our area.When current gone network also gone and nil.

We are students and facing lots of problems during online classes every day. Voice is not cleared when we calling with another person...

Hi vodafone customer care,
I have one complaints: 1) our vodafone cell no. Is suspended due to customer company policy. We been using this no. For last 13 years. Our company name: shri balaji sizing industries. Our vodafone cell no. -[protected]. Our alternate no is - [protected] (Circle - ichalkaranji-416115) our-billing address - ganesh nagar 6th lane, gat no-747/2, plot no-24-26 post ganganagar, ichalkaranji-416116 our mail id - umare. [protected]@rediffmail.com. We are very old customer of vodafone since 2007 and ever since using this no. Only. We have been using for last 10.5 years and it is updated on all banks, internet providers, gas, electricity bills etc. Websites.
We submitted all documents in local vi store

Local vi store address - patil complex, kolhapur road, nr. Bhagyarekha talkies, kagwade mala, ichalkaranji, maharashtra 416115
Executive name - shubham

I have ported out of vodafone. It has raised bill of months later, only to harass me and asked my new service provider jio to stop my no. [protected] and jio has listened to it. I have paid rs 999 extra to vodafone and they had assured to refund it. I have mail from vodafone to that effect. I even have mail from vodafone that no amount is outstanding against my said no. Vodafone is fraudulently doing this. I have written more than 50 mails to vodafone and jio. They appear dumb. Please help : connection must be resumed by jio, and refund must be given by vodafone.

Please help,
Pranab

Hello,
I need to urgently report this issue against vodafone india. My wife's vodafone number got an unusual billing of inr 930/- when her usual bill amount is inr 470/- when i called up vodafone india to register a complaint against this, they said the itemised bill is not yet generated and they cannot help me until they see the bill. I called back after two weeks and they took down the complain. Today i was notified that there is no issue in the billing and they cannot help me in rectifying this.

When i checked the itemised bill myself i was shocked to see that they have billed me for 79 international sms sent on one single date 27th august 2020 between 12pm to 5pm.

All of these were different uk numbers starting with 44703 and some to turkey numbers. I can say this for sure that we do not know anyone in these countries and we have never sent these sms.

Is this is a kind of a scam? I need urgent assistance for this.

Name: madhura muley
Vodafone number: [protected]

I have ported out from my vodafone connection to another operator within my eligible billing cycle. Vodafone on purpose did not port me out on initial informed date and activated port on day 3, which was first date of next billing cycle. Since mine was postpaid connection they are now chasing me to make full payment for entire month despite only 1 day services were purposely allotted to me.
Despite of multiple mails i am not receiving any response from vodafone end however they have initiated recovery agent who are harassing me 10 times a day to close payment

Hi vodafone idea team,

Trust this note finds you well and in high spirits (After recently launched vi advertisement).

But trust me the ground reality is completely different and vague. Here is my story sharing example of work ethics followed by your organisation.
I am an existing prepaid idea customer and on 12th sept'20 went to nearby vodafone store (Fateh nagar, jail road, delhi 110018) to upgrade my sim to 4g (Sorry got excited by your new ad). The representative said the merger is not fully system operational and documents uploaded by idea are not visible in vodafone system so you need to buy postpaid plan and submit your documents. I objected to this and had a word with store in-charge (Satendra) who made further stories and frighten us by saying that your number will be deactivated and postpaid is the only way out (First surprise). There was no choice but to give in to their sales ploy. They completed the formalities and handed over the sim packet and informed that it will be activated in 48 hours. Coming out of store we checked the sim packet and it was empty (Second surprise), yes, there was no sim card.
I went back and they handed over another packet and this time sim was there. Total time spent = 3 hours, visit no.1
On 15th sept, my old sim go deactivated and i dialed the given number and a code to activate the new sim, but it did not work. I went to store the same day and the representative informed that sim was faulty (Third surprise) and need to change to another sim and it will again require the documentation and will further take another 24 hours to activate (Fourth surprise). Trying to understand where is my fault here, i put across the point that i have no means to communicate as old sim is de-activated, the store in-charge (Satendra) intervene and promised to get sim activated within 24 hours and gave me his number so that i do not need to visit the store. Total time taken = 2 hours, visit no.2
Today is 17th sept, the sim is still not activated and the person does not pick-up the phone (Fifth surprise).
I am on my way of third visit to store and will share further surprises on my return.
Also, now i am realizing that why people were angry and some even shouting in store. Its the amazing customer service and work ethics this organisation follow. I would humbly request mr. Ravinder takkar and mr. Birla to visit your stores and experiences the surprises your company sells.
Till that time we are vi...
Best regards

I received the following message on 17 sepon my cell phone :

Hello!
Thank you for downloading fun portal from carbun8.
You have been charged rs. 15
Your balance is rs. 23

This is completely false. I did not download anything.

How can i unsubscribe to this? Please help me out

Vodafone india has deducted rs. 39/- in total for services as per below -

04/09/20 - 15/- (Dmw9 video)
08/09/20 - 21/- (Dnlddwapcomo)
16/09/20 - 3/- (6t seconds video fortnightly)

The customer care executives claim that some "content" has been downloaded for which they have deducted the charges. No such service has been availed or any content downloaded on my device. Now they have also refused to refund my balance and informed me to mail for any further help.

Vodafone is automatically debiting charges towards vas. I never opted and i never given second consent. On 14.9.20, they debited rs.49. Inspite of sending mail to customer care, they rejected as second consent made. So, vodafone software itself is bogus and they cheating customers. High level cyber fraud enquiry should be conducted by cbi.
They are not yet refunded the amount. So, i am lodging complaint for refund of rs.49 wrongly debited to my balance.

Hi,
On 23rd June I had done a recharge of 379 twice

1. Amazom Pay
Operator reference number: ONR[protected]
2. Pytm
Operator reference number: ONR[protected]

I called up vodafone care immediately informing about the double recharge and I was told a refund is not possible and that the second recharge will come into effect after the expiry of the first one.
On 15th I called up again as the second recharge did not kick in automatically as i was promised. I was told they will escalate the matter and that I will get a callback from one of their other teams. Case number KAR-V[protected]

I did get a callback on 15th itself promising me that it will be resolved by 16th September.
After an hour I got an SMS that KAR-V[protected] is resolved however my plan was not activated. I waited until the next day hoping it would get activated.
Today i.e. 16th sep when I called up the customer support say that there was only 1 recharge done which has expired !!!
Your team has changed the facts !! After letting me wait for so long they are now telling me to redharge again ! Artocious !

Please refund my money or get the 379 plan reactivated otherwise I will be forced to take legal action.

I have been a vodafone user for the last 10 years. However, i was facing lots of network issues in the past 6-9 months. I visited vodafone store about 3 months ago and i was told that upgrading to a redx plan would address my network connectivity issues. The executive at the store downloaded the vodafone app on my mobile and himsel[censored]pgraded me to redx plan on my mobile with the promise that all network issues would be addressed. However, the change to redx did not have any impact and finally fed up with the poor network and support from vodafone i ported out of vodafone to airtel last month.

Now when i receive my last months' vodafone bill i have been levied an additional charge of approx rs.2500 because apparently there is a six months lock-in period in the redx plan and since i am exiting the plan before 6 months i need to pay up this amount!! This clause was never mentioned to me when i was upgraded into this plan.

This is a clear case of taking advantage of a customer by upgrading him to a higher plan without explaining the hidden clauses.

While i am willing to pay the amount for my usage till the date when i ported out., i refuse to pay this additional amount as it a downright unethical practice by vodafone.

It is very sad and unfortunate that a premium vodafone customer from 10 years plus is being cheated this way due to some unscrupulous employees.

Repeated emails to maqbool khan have gone unanswered.

Please help to resolve this issue