Vodafone India Complaints & Reviews

Recently got a message saying that I have been charged with ₹25 for handset inbuilt games. But I haven't volunteered and nor did I agree that they would charge me for this. While trying to contact there customer support in any form of way the mostly transfer answered by automated robots. It is very frustrating and if this continues I will port my SIM to another carrier. They have the best possible customer care. They make their customer go through automated voice system so they get frustrated and forget about the actual problem. It's so hard to troubleshoot any kind of problem with their customer support.

Not able.to sand port massage..even after changing handset

A salesman from Vodafone named Rahul (idcard) available with me, has sold me Vodafone connection by telling weong details about the plan. He is now not responding and I'm struck. Please help.

1) On[protected] I received an SMS message "Hello! Thank you for choosing to access SONGS, You have been charged Rs.20"
2) Yesterday[protected], I received another SMS message "Hello! Thank you for choosing to access FUN PORTAL, You have been charged Rs.22"
I have never asked VI to give me access to any of the above services/portals, nor I have accessed them at any point of time. This is nothing but fraud and looting. The subject phone number is [protected], where VI is the service provider.
I demand immediate stoppage of the above mentioned and any such services to my number and immediate refund (credit back to the account, or any other appropriate means).
Also, compulsorily desist from such malpractices to everyone in general and my number in particular.

I am not getting UPC code from this [protected]
Received this massage when generating UPC code

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Regard’s
Suresh kumawat

Hello,

I stay abroad and there fore I have kept my Vodafone India number activated on International Roaming. My VI number is [protected] and I have been unfairly charged over INR 7000 for apparently using this number for incoming/outgoing calls and internet data while on international roaming.

I have contacted customer service and the appellate several times but they keep insisting the bill is correct and I have been rightly charged. I have not taken or made a single call on international roaming, neither have I used any mobile data as I have wifi in this country 24x7. I have been charged for different amount every single month since past 1 year with no resolution to the complaints.

On several occasions, I asked to escalate this matter to a technical team or to someone who can help investigate, but there is no progress.

I have paid the first few months' bill amount but Vodafone is threatening to disconnect the line citing non payment of the due amount without any resolution.

This is very unfair and malpractice. Since a year, I have wasted so much time in chatting and calling for the team to resolve this but no one is interested in consumer satisfaction, no wonder Vodafone is making losses in India. It will help their image if they focus on customer satisfaction rather than looting customers and arguing that the billing charges are correct and forcing customers to agree with them. Absolutely unprofessional and unethical!

Regards,
Grishma

This complaint is tp resolve the issue on my friends Phone who is presently i Netherlands. The Phone number is[protected].

International roaming was enable while leaving India. The service was available for some days in Netherlands. After that the SIM is not detected in Netherlands network. Tried recharging with nd recharging with Rs.295/- International roaming. Still the SIM is not detected in Netherlands and the services and not available. Please resolve the issue at the earliest.

We have placed dryfruit online order on dt.09/01/2023 and made the payment but it is not delivered to us yet. Transaction number is [protected] for your reference.

I want to port to airtel from vodafone but i keep getting this massage "UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance." i went to Vodafone service center but they didn't provide enough help

Hi,

My VI number is [protected] and I have been unfairly charged over INR 7000 for apparently using this number for incoming/outgoing calls while on international roaming.

I have contacted customer service and the appellate several times but they keep insisting the bill is correct and I have been rightly charged. I have not taken or made a single call on international roaming in Nov-Dec & to date but I am still being charged for every incoming call.

On several occasions, I asked to escalate this matter to a technical team or to someone who can help investigate, but there is no progress.

I have paid the last two months' basic bill amount but they have disconnected the line citing nonpayment of the due amount.

This is very unfair, earlier, I received calls from their team with people shouting and arguing with me that the charges are correct and forcing me to agree with them. Unbelievable!

Regards,
Akiba

Hi - I had cleared all dues at vodafone store when I ported from Vodafone postpaid to prepaid - However, a few months later my number was deactivated (without any notification by mail or emails). I have since been trying to get it back and all I am told by vodafone stores is that they are not able to see or find it in system - some even told me to check with Airtel. I was also told to keep checking back in few days - but it has been about 9 months now

I would like to have this number reassigned to me please asap and get support without being rerouted from one to another.

I had not requested any gaming service, but today I received message like "Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25 ".
It was happened 3 times from last 4 months, without request activated the games and deducted the amount.
Please deactivate my gaming portal itself, hope it will resolve earliest.

My name is Sandeep Sood My mobile no is [protected] it is Vodafone no. I couldn't receive the CPC code it shows like this

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Hello!
Thank you for choosing to access Games and Videos,
You have been charged Rs. 7

Upc Cannot Be Generated As There Are Subsisting Contractual Obligations Vi kindly help to generate upc
mobile number [protected]

The company is deducting for some subscriptions that i have not requested.this has happened many times

8/31/2022 this app charging me 25rs for games this game didn't exists in my phone and today 5/1/2023 this app charge me 10rs . This app charging me since 1 year and total 100 rs thus app take Frome me and I want my money refund resolve my problame.

I am a customer of Vodafone Idea my number is [protected]
I received the below messages, and I have been charged for them without my consent or without me activating any of the services:

On 25 April 2022
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25
Your balance is Rs. 342.2

On 26 Aug 2022
Thank you for choosing to access Games Hub, You have been charged Rs. 20
Your balance is Rs. 253.47

On 6 September 2022
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 5
Your balance is Rs. 248.47

On 15 September 2022
Hello
Thank you for choosing to access Contakt Gaming Service, You have been charged Rs. 25
Your balance is Rs. 223.47

On 20 November 2022
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25

On 2 January 2023
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25

On 3 January 2023
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25

A total of Rs. 150 has been deducted till now. I have not subscribed to or activated any of these services, I don't find these services in my account on the Vi app, but in history, the messages for payment is there.
Also, note the when I tried to deactivate by sending STOP to 155223, I couldn't find any option to deactivate these in the message received.

Please do the needful, deactivate these services, and refund the deducted amount in my account.

Thanks & regards,

Today on 02 Jan 23 @ 21:10 hrs Vodafone activated a pack called desitube on my no.[protected] and thefted Rs.21/- from my main balance and deducted my whole balance.
Dear Vodafone,
I don't know about of these plans then how could I activate them, who gave u the rights to deduct my main balance after thefting I don't have sufficient main balance now.
If I want any of your services i"ll go there & choose then pay for it and activate it. So, I want my balance back ASAP.