Vodafone India Complaints & Reviews

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Hello!
Thank you for choosing to access Games and Videos,
You have been charged Rs. 7

Upc Cannot Be Generated As There Are Subsisting Contractual Obligations Vi kindly help to generate upc
mobile number [protected]

The company is deducting for some subscriptions that i have not requested.this has happened many times

8/31/2022 this app charging me 25rs for games this game didn't exists in my phone and today 5/1/2023 this app charge me 10rs . This app charging me since 1 year and total 100 rs thus app take Frome me and I want my money refund resolve my problame.

I am a customer of Vodafone Idea my number is [protected]
I received the below messages, and I have been charged for them without my consent or without me activating any of the services:

On 25 April 2022
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25
Your balance is Rs. 342.2

On 26 Aug 2022
Thank you for choosing to access Games Hub, You have been charged Rs. 20
Your balance is Rs. 253.47

On 6 September 2022
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 5
Your balance is Rs. 248.47

On 15 September 2022
Hello
Thank you for choosing to access Contakt Gaming Service, You have been charged Rs. 25
Your balance is Rs. 223.47

On 20 November 2022
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25

On 2 January 2023
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25

On 3 January 2023
Hello
Thank you for choosing to access Handest Inbuilt Games, You have been charged Rs. 25

A total of Rs. 150 has been deducted till now. I have not subscribed to or activated any of these services, I don't find these services in my account on the Vi app, but in history, the messages for payment is there.
Also, note the when I tried to deactivate by sending STOP to 155223, I couldn't find any option to deactivate these in the message received.

Please do the needful, deactivate these services, and refund the deducted amount in my account.

Thanks & regards,

Today on 02 Jan 23 @ 21:10 hrs Vodafone activated a pack called desitube on my no.[protected] and thefted Rs.21/- from my main balance and deducted my whole balance.
Dear Vodafone,
I don't know about of these plans then how could I activate them, who gave u the rights to deduct my main balance after thefting I don't have sufficient main balance now.
If I want any of your services i"ll go there & choose then pay for it and activate it. So, I want my balance back ASAP.

Respected sir,
I have received messages regarding charging of money for handset inbuilt games from vodafone india sim card ...
I didn't opt for this service..
Still they are charging me for it ... It has happened 4 time till now... I have been charged a total of 65 rs from my main recharge balance
21 nov(6 rs).. 7 dec( 25 rs)... 30 dec( 9rs)...2 jan(25 rs)...
I have attached the picture proof of the money charged from me...
Please look into this matter and refund my money at the earliest.
Thanking you

Hi,

I had made a recharge of 99rs on my number and after 3-4 days . They had deducted all my money.

Kindly refund my money

I have recharged for 99 rs a couple of days ago ... i didn't touched any unwanted links... but vodafone charged me 7 rs for playzone service and 25 rs for accessing contakt gaming service.. i need a clear answer for this cheating... please resolve as soon as possible

Have been deducted 35/- weekly for game subscription which I didn't subscribe at all. Please stop this and refund my money soon.

Been getting SMS regarding deduction of 35/- as weekly subscription which I didn't subscribe at all. Kindly do the needful to stop this and refund my money.

I am using sim of Vodafone idea since Oct 2022, i am facing internet issue since February 2022 and no one is willing to slove my issue and also i raised many complaints but didn't get any solution. Below i am attached complaint number for your reference. So, it is requested to do needful.

Thank you

I got a message from Vi saying:
"
Hello!
Thank you for choosing to access Handset Inbuilt Games, You have been charged Rs. 25

"
This was when I did not opt for the service and neither did I authorize it

नमस्ते,
मैंने मोबाइल नंबर के यूपीसी जेनरेशन के लिए लगभग 10 बार से ज्यादा 1900 पर संदेश भेजा है।
मुझे हमेशा इस तरह के एसएमएस 1901 से नीचे के रूप में मिले थे।

UPC को निम्न कारणों से उत्पन्न नहीं किया जा सकता: (1) आपके सेवा प्रदाता के साथ संविदात्मक दायित्व मौजूद हैं। अधिक सहायता के लिए कृपया अपने सेवा प्रदाता से संपर्क करें।
कृपया जांच करें

My Vodafone SIM card is not operational since about two months. It says SIM access error and shows zero signals i.e, no calls, messages or data. I had also recharged it but it went useless.
I have also tried contacting Vi customer care and follow their instructions, but the issue still isn't resolved.
Please note that the issue is with our SIM only and not with the neighbors with same SIM in our area.
Kindly see through my issue and resolve it as soon as possible, it's been so problematic for us not being able to use the SIM.

As i do not have network at my home i have so much issues because i am doing work from home and i need network on my sim every time i want the reason why i am not able to generate my UPC code

On 13th of Dec i had visited a Vodaphone store at "Plot No A67 & 68, Ground Floor, Palam Extension, Sector 7, New Delhi, Delhi - 110075", with request for issuing new prepaid SIM against my no [protected]. Store told me that i have to first take post SIM against my lost prepaid SIM and after 90 days i will be eligible for converting it to prepaid.
I had agreed and provided the required document, Aadhar verification and paid initial amount.
Since that day i am following on daily basis for activation of my SIM but no response received from customer care, i had visited 3 times to store and called multiple time to Ms Simran Kaur no [protected] also no response from store in charge Mr Sagar [protected].
The overall experience is very poor and i will definitely port my no to other service provider, once it will be activated.
Please look into the matter and do the needful activation of my SIN having no [protected].
Also take appropriate action against poor response by your customer care staff.

Regards
Naveen Singh
[protected]

Recently few amount of money has been deducted from my account without my knowledge and permission. And displays as " thankyou for choosing to access contakt gaming services ." And then the next" Thankyou for choosing access to Telsync games " and then today it was " thankyou for choosing access to games and videos " . I mean what is going on scamming all the people for nothing. What the hell is going with this companies. Please fix this issue or its time to change the telephone service.

Hello!
Thank you for choosing to access Telsync Games,
You have been charged Rs. 10