Vodafone India Complaints & Reviews

Dear Sir/Madam,

This is Merwyn and I’m using Vodafone (VI) for the past 14yrs[protected]. I have been having issues with International Roaming charges which was imposed to me with no network/service after activating the International Roaming packages. This is the second time I’m facing the issue.
1. I had similar issue when I was traveling to Netherlands during April 2022 and there was no solution, I wasn’t charged for it but I had business impact on having no network while I was roaming.
2. I recently traveled to USA, and activated the International Roaming package of Rs 3, 999 for 10 days for free local calls and data package. From the time I activated, the network provider AT&T had only data but I wasn’t able to make any calls. I initiated the complaint request to VI and they tried helping me to switch to other network provider, T-Mobiles. I did and there I found I had no data package but the calls were going. When I checked with VI customer support team, they requested me to use T-mobiles for calls and At&T for data – which is simple a stupid workaround. Every time I had to switch to the different network manually, I had to wait for 30-45 mins to latch the signal/network. This is their fault on the network and due to this I had to miss a lot of business calls from India during the 10days visit in USA.

Now that VI has raised a monthly bill of Rs 5, 924 where they have charged Rs 4, 747 for International Roaming fee. I requested Vi to waive off the additional cost and quantify the value of their services for the 10days in USA and provide me an updated bill. They reached out to me and said, all they can do it they can reduce Rs1, 000 from the bill for their issue with their network. But this is absolutely not sufficient for me as this is now becoming a workaround for Vi to impose unnecessary bill to me. I requested them that I can’t pay anything above Rs 2, 000/monthly bill for the worst service and roaming package they have offered me. The support agent said he can’t do anything.

I’m writing to the consumer complaint board to take strict action against Vi and to waive off the International Roaming fee from my monthly bill. Hope I can get your support on this.

Thanks,
Merwyn

I stay in Sneh Ganga Building situated on shankerseth road near vega center swargate pune. Vodafone has installed several huge generators at Vega Center next to our building. These generators cause lot on noise and air pollution. This becomes worst when there is power cut in Vega Center, All generators are switched on simultaneously and there noise becomes unbearable. Few days back they kept all generators on continuously for more than 2 days also at night. Because of this we were unable to sleep. Children were unable to study. Kindly look into the matter and provide us quick and permanent solution.

I am trying to port my current Vodafone number. But when I try to get UPC through 1900 it shows the quoted response.
"UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance"

I contacted customer care and as per their suggestions I have visited Vodafone store but they are unable to do anything regarding this. Their version is my number is under government scanner due to connection more than 9. Checked tafcop, it shows my 3 numbers only. So tried to port my other number and it was successful. How my only Vodafone number is coming under government scanner. Please help me out.

I am trying to port my number to another cellular network service provider. When I am trying to generate porting code I am getting the below message.
"UPC cannot be generated as there are subsisting contractual obligations with your service provider"

The Vodafone service desk is unable to provide any solution and their network service is worst after their coloration with the idea.

Please help me to get out of the Vodafone network.

Email Id: [protected]@gmail.com

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.. please help with this i want to port my no. [protected]

My e-mail: [protected]@gmail.com

The company is asking me to pay for a SIM card that they issued to me but wasn’t working. The sim stopped working within 5-10 days of issuing for which I went and sat at the store for 4 hours in Rajouri Garden, New Delhi. After 10 days the sim wasn’t working I raised a complaint, requested a new one and threw the old sim as the team mentioned it wasn’t catching signals for 10-12 days. They didn’t send me the new sim. I had paid for the one I got. They further deceivingly made bigger bills and kept calling me 2-4 times a day minimum and texting me from random no.s threatening me to barge into my house !!! Amidst this I changed by first (work no. ) to Airtel and I’m happy happily working with it. That was Vodafone’s highest available package and they then tried to wave off the sim payment they were wrongfully trying to obtain from me given I wouldn’t port my no. I still did coz their services are clearly incompetent and desperate and am happy I ported to Airtel but I still almost a year into it gets calls and threats.

Vodafone is charging and deducted my money for games which I never asked

In getting error there are substing with your services contact ur provider

I have been fraudulently charged for some game service that I never requested/activated. Will switch providers if VI continue to steal from me.
Message from VI as follows:
______________
Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
________
This is for my prepaid VI number [[protected]].

I need to change my sim to vodafone to bsnl. I have request port many times and talking to customer care also. I haven't received upc code and customer support also very poor

Mob. No. [protected]. I had not requested any gaming service, But today I received message like "Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25 ".
It happened several times. Without any customer request, the services are getting activated and amounts are charged . Now the games is being activated and the ₹25/- got deducted.
Please deactivate such gaming portal useless services and immediately revert the deducted amounts at the earliest

My mobile No. [protected]. I received the message following message deducted Rs 25 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. xxx.
Point to be noted. Without customer knowledge or any service request the prepaid amounts are getting deducted. VI customer care executives are also not helping. Please resolve this issue by stopping such defaulted activated services by VI and reverting the deducted amountd

This is Kavitha, we have contacted the vodafone Agent for a SIM card for loan purposes, for getting the last 3 months bills in the month of oct 2022, we paid Rs. 770 for the concerned coordinator on 15th Oct 2022, in order to provide the last 3 months bills.(Previous month bills) for address proof.

SIN Number:[protected].

They took money from us and did not give any kind of bills nor they did not answer my calls,...

I recharged my vodafone number today with Rs.58 and the transaction was successful yet i didn't receive any message from Vi confirming it. Upon checking the balance it still showed zero. Please fix this problem asap.

I want to port out my number because I am shifting from another sate.. After I will send port out message this is the reply come from UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance. My VI number is : [protected] and alternate number is : [protected]...

I am using vi sim from last 10 years, and i am using prepaid sim with mob number [protected] . on 26 june 2022 i had done the prepaid recharge of amount 3099 Rs with validity of 1 year with transaction id[protected] .with that recharge my recharge supposed to be valid from 26 june 2022 to 25 june 2023 but vi company terminated my sim service in the middle of the active prepaid pack on 4 oct 2022, after that i have reached to the vi outlet dharmapeth nagpur but they done nothing. after reaching to vi outlet they port my prepaid number to postpaid and give me free service of 3-4 month.and now they are asking to pay the postpaid bill which i had paid earlier as per my prepaid recharge, but as said earlier my service pack should be upto 25 june 2023 so i am requesting you to please extend my service as per my prepaid plan otherwise pay me may full refund amount. i had attached my payment receipt with this mail for your reference.
attachment:
1 - payement receipt of amount 3099 Rs

Dear Sir,

I got deducted Rs. 25 from my Vi account for handset games subscription and moreover I never ever subscribed any service additionally. So kindly arrange reimbursement and cancel the service request.

Thanks

Not able to make calls & internet shows e

Vodafone charges for value added services that I've not requested on my post paid bill for [protected].
They charged 249 rs. For some service that I've not opted for.
This has happened before too

I received the message following and deducted Rs 25 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs...