Vodafone India Complaints & Reviews

Hi,

Please deactivate my post paid Vodafone Karnataka number.
[protected]

And my gmail racha.[protected]@gmail.com

You let injury against persons and not company on your cheap website which causes injury
Thank you to delete
https://www.consumercomplaints.in/air-india-harassment-complaint-c3178006
Rgds

VI has a cheater in terms of deducting money from customers. I was overseas in UK from mid November to mid January and had activated roaming plan of INR 6999 (Unlimited Incoming calls, 120 minutes of outgoing calls) . Around first week of December i was deducted for incoming calls @ INR 70 Rs per minute and call was cut off after exhausting my balance. After that my clients called up and it was out of coverage. My outgoing calls were working fine as I spoke to my client... I then called up VI customer care and they apologized for deduction and refunded money in my account. I asked them reason for same and they reverted to me that I was logged into Jersey area network whereby VI is not covered in international roaming (fair enough it says in their policy) to which i responded that Jersey area is about 600 miles from where i was located in UK. How can I latch onto network which is 600 kms away... it is like I am sitting in Delhi and using Pakistani Network for incoming calls and outgoing calls i am using Indian Network...

Again issue arise in mid December when i was in London and balance deducted for incoming call from India. VI told me same reason that I was latched onto Jersey network. Again Jersey is 400 kms away from London for gods sake... They refunded money to my account...

Third time it happened in First week of January when I had received incoming call and deducted money... When i call got disconnected, I immediately made an outgoing call on same number and spoke to 30 minutes... I then shared all my proof with VI that how can they deduct money stating that I am Jersey. I showed them proof on MAP how far away I am from Jersey (600 kms), Showed them proof that I am being charged for my incoming and outgoing not charged anything for 30 minutes that I spoke to Indian Number... As Per VI I was logged onto Jersey network while making outgoing calls... That means it took me less than 1 minute to travel 600 kms back to where i was in York (I hope Elon Musk contacts me to ask me on how I travelled)... Frustrated I asked VI for their response via email so I can start taking legal actions with VI.. Below is their email.

/////////////////////////////
Greetings from Vi,

We appreciate and value your relationship with us.

We would be delighted if you reconsider your decision to stay with Vi.

Based on your requirement our team connected on your Vi number [protected] earlier today regarding your complaint related to a balance deduction in international roaming for your Vi number 88799_____; your concern has been discussed.

As per the revert received from our team, I would like to inform you that your Vi number is latched VLR- 447781. This VLR belongs to Jersey, and an activated Pack is not applicable for this location. Hence, the charges are valid and unable to process the refund.

If you want to port your services, then you need to utilize your balance and services otherwise it will lapse from our end.

You can also check the Vi app for best-fit offers:

To select and activate the International Roaming plan:

Click on the mentioned link for the International Roaming tariff and tie-up details.

International roaming- https://myvi.in/international-roaming-packs

Further, kindly share a line of confirmation to check the Rs.100/- waiver possibilities from our end in your core balance.

Thank you for your continued trust in our services, and we appreciate your patience in this regard.

Your reference numbers are MUM-V[protected] and MUM-V[protected].

Please log in to Vi App https://bit.ly/GetVIApp4 or visit the website www.MyVi.in for more info.

Thank you,
Vi Customer Care.
Karishma Shaikh

////////////////

As per their email they are doing me a favour and adding balance of INR 100

Absolutely disgusted with VI and their services... After being a Loyal customer with VI for over a decade and my family for over 2 decades we are now shifting to Airtel or JIO...

It has raised me more doubts I have been on VI Roaming for over 8 times in last 6 years and then I was on postpaid so I dont know if they charged me for incoming calls as I wouldnt check bill and just pay VI trusting amount they charged me...

EVERYONE PLS BOYCOTT VI BECAUSE IT IS THEIR MODUS OPERANDI TO EXTRACT MONEY... I[censored] DONT CARE THEN WOULD APPRICIATE IF YOU COULD DONATE THAT AMOUNT TO CHARITY THAN GIVING TO VI...

Dear sir,
I have purchased Flipkart gift card worth Rs 14500 @ Rs 13920 on 27/03/2024 through Vi shop but the transaction is cancelled and also payment is deducted from my account and showing refund successful in my vi app but i have not received the refund yet.
Kindly look into the matter and issue me refund as soon as possible.

Vi Mobile number - [protected]

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Hi
I was holding Vodafone Idea postpaid number [protected].
Against which I paid security deposit amount at the time of taking my connection.
Since I Ported out of VI, I have not got my security refund back.
Please resolve else I will have to take strict actions in consumer court.

Please provide UPC code [protected]

UPC cannot be generated for the reasons: (1) There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

My delight recharge subscriptio-Rs49 deducted-[protected].
I have NOT taken

I have received a msg regarding deduction of rs. 49/- towards activation of mydelights, whereas I haven’t activated any such vas. how do I deactivate the same and also get the reversal of the deduction?

Worst network of Vodafone Idea in Mumbai since more than 8 months as they are unable to solve network issue and keep on promising that we are working on it.

No 5G and charges 4g prices and giving 2g data and netwoks

Cannot generate UPC CODE

Dear Vodafone
When I am trying to generate UPC code from my Vodafone prepaid number, getting MSG
"UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

Kindly resolve my issue ASAP

Regards
Yousuf
[protected] (Vodafone prepaid number)

I am facing problem to generate UPC code on my vi mobile number [protected].

On UPC code generation time showing problem -- #UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

So please solve my problem and remove any contractual obligations and generate my UPC code.

My mobile no. [protected]
Email ID. [protected]@gmail.com

Had signed up for a new connection in October '23, a data card with the Vi datacard device for which I paid 2000 in addition to SIM charges. In november I did not use it much but in December '23, the data card was not functioning at all. It just connected for 10 minutes and dropped off.
During the flood period I faced numerous difficulties due to lack of service from this data card. I had raise not working complaints and it was auto acknowledged but no rectification was done.

Subsequently, when the bill got generated by end of December, I requested for cancellation of the data card. Again, no response from customer service.

They sent my details subsequently to collection team and started harassing me constantly. I told them how I can pay for a service that never worked properly; complaint was not addressed properly too not responded.

Now another bill had been generated for Jan '24 for which I have not used the device, did not even switch it on. Need them to cancel the sim and reverse all false charges

Since vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

Hello, I have a Vi Prepaid number, and I have been using it for several years. It is the number that is linked with my Aadhaar and banks. Unfortunately, I have lost the SIM card and I am abroad at the moment. I will need a replacement SIM card at the earliest, and I can share a signed affidavit stating that my mother can pick up the SIM card. Could you please share the steps I can take to ensure I get a SIM card with the same number?

Thank you.

Hi sir, iam trying to port out my Vi sim number last 2 month but when I am sending the port message to 1900 then he reply only this message
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Please help me
My Vi No.[protected]

Hi sir, iam trying to port out my Vi sim number last 2 month but when I am sending the port message to 1900 then he reply only this message
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Please help me

Request you initiate reimbursement or recharge in the correct number .

Meanwhile I have also shared MSG on 51619 for WRR service as follows WRR [protected] UPI/P2M/[protected] xxxxxxx( number share on complaint I'd).

Wrongly recharged mobile number :- [protected]
Correct number :- 95*****#( number already shared on mail..)
Transaction amount :- 2999
Transaction date :- 28/10/23
Transaction details :- UPI/P2M/[protected]