Vodafone India Complaints & Reviews

Without any reason deducted my money every month refund my amount

I had initiated a request to port out of my Vodafone Idea number
Since then I have been receiving a call from the company every hour. Every time I need to explain the same reasons why I am porting out, and the customer service agents start cross questioning me on why I am doing it, start requesting to give them a last chance, giving unnecessary discounts
Several times the call just drops from their end, and I have to repeat the process again on the next call
On one call a senior executive told me that they have taken my port out request and I will not receive any calls from them, but just 5 minutes later I receive another call

I have attached a screenshot as a reference as well. All the numbers belong to VI customer care

I am not unsure if the port out request will be resolved

I was experiencing this issue for the second time, where money was deducted from my account towards recharging the prepaid no.[protected], But it was unsuccessful. As you have mentioned on your website under FAQ, I had waited for 7 days to avail the refund on my account. But it was never refunded. Again on 7-OCT, I have initiated a transaction to recharge the prepaid no.[protected], But again recharge was unsuccessful and no refund yet... I have raised a complaint to report the same through your website & the service request no is KEL-V[protected] but no steps taken to identify the root cause & my query not yet resolved till now. As a proof of my transaction, I herewith attached the bank statement copy for your reference. If I don't receive the debited amount in a week, then I am going to escalate this to the next level.

I had raised a company with Vodafone IN about my International calling and messaging services being barred.
It has been almost a month now with no solution.
Customer care executive just say that it's being worked on, and reply once in a week.
When I ask them contact details of superior to escalate my complaint, they do not provide me they.
They even asked me to recharge my number with Rs 150 to solve the problem, but that didn't work and the recharge was of no use.

Since Vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone service desk is unable to provide any solution and there network service is worst after there coloration with idea.

Please help me to get out of Vodafone network.

Though i cleared my dues in June 2021, i am still being harassed for the same by sending legal notices, sms and calls

Dear Sir,
iam not satisfy with your Internet Network
Coverage n Data Packs...Hence, i thought to move to Airtel...then i have started
to send SMS to 1900 for Porting...
but, iam not able to send only for 1900... "message Could not sent" is showing...tried 10 time...
by speaking to Customer care for solution...they keep giving non sense / irrilavent solutions: -

1.i am recharging my mobile 155Rs,
2. i suppose to change message center no.- did the same but no result...
3. i have to change the handset - tried but no result...

moreover the Customer care representatives not available for 3 days, n they are are not giving a chance to spk ...
Plz help me...
neha jain

I am facing problems regarding my changing email address for my corporate number for getting new sim as they asking signatory documents and forms as i already mail to them number of times since last month’s i am facing problem as they asking multiple times same things but they not considered my mail as granted due to this my incoming and outgoing calls are not in operational

Today Vodafone activated a value added service mazaa games without my knowledge. Rs 35 was auto deducted from my balance. When I contacted their whatsapp customer care and told them vas added without my knowledge, they immediately refunded my money without any further questions. So I think they knew this is happening to customers. When I asked more details about this activation and why they did it, the agent told me they did not activate this service and this can only be done from a user phone. That's is absolutely incorrect claim, since I am on roaming and my number or phone was not in any form o[censored]se for the last one week. It appears, vodafone is violating the TRAI regulations about value added services and activating them without the knowledge of the customers and deducting money. Whoever contacts them they will refund the money, but not for the unfortunate users who are not technically savvy.

I was charged on 8th October 2022, ₹35.0 for Mazaa games, for which I did not subscribe. I called 198 the complaint number for Vodafone Idea and they said the pack has been deactivated from their side and they cannot do anything about the deduction. A certain Mr. Pranav assured me that there will be no further deductions from my account. But today again, on the 15th October 2022 a ₹35.0 deduction for Mazaa games. Kindly help me out.

I received the message following and deducted Rs 30 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 30.

I haven't requested for any service

I have a mobile number [protected] with Vodafone India, I have recharged of 239 pack for internet but still my mobile not getting any type of internet last one week what is the benefits of recharge nd payments to Vodafone India.

Kindly look into the matter and resolve the internet connection issues.

I have been rasing complain multiple times on social platform for this, each time a supervisor calls and says I will take of this. This is happening since April 2021. This still stand unresolved. This is in related to Vodafone Internet service in Navi Mumbai, Maharashtra.

Kindly help me in this.

My mobile number [protected] was falsely charged by Vodafone company in the name of "My delights powered deal" on 4th October 2022 48 rupees and today 13th October 2022 there is second time charged was 49 rupees.
Without any notice or any request for application for service how company can charge any amount of service from customer.
Kindly reverse it back to my balance otherwise there are lots of network providers which are giving better service and not charging any money extra in the name of service or VAS.

Hello Sir
My Self Harish Kumar Sharma
I was Generating UPC Code Last 3 Days But Not Getting Code showing this massage,
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 9

What is this nonsense?

We have been taking services from Vodafone from past 1 year. When we choose to port our services to other service provider and had cleared our dues before hand they still haven't updated on the portal from their side. They have been really irresponsive from their side and the relationship manager which has been provided by the Vodafone has been very bad with the services i.e., Govind Nikam.
Due to which our business have been hampered as we work in a client centered services, behavior like this is not acceptable. We have been trying to connect from past few days but hadn't got any accurate answer for the same.
I would like to request Vodafone to look in this matter and do the needful for the same as soon as possible.

Date of the Incident : September 09, 2022
Client : Vodafone India
Description: There is no network coverage and compliant has been raised to Customer Care / Vodafone Appellate also but still there is no resolution done from Vodafone. Due to no network as a consumer i am unable to make or receive calls/ Unable to get OTPs/SMSs. I have been continuously complaining to Vodafone India but the service request numbers are also being closed without fixing or providing resolution.

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Espected Sir/Madam,

From 2nd Oct 2022. I was trying to get PORT code from Vodafone, for this I had sent message to 1900 PORT [protected] in response of this, I got message Cancellation message mentioning. “UPC cannot be generated for the reasons:1) There are subsisting contractual obligations with your service provider. please contact your service provider for futher assistance”.

Then on same day 2nd Oct 2022, I sent email to [protected]@Vodafoneidea.com mentioning my issue.

but till not resolve the issue.