Vodafone India Complaints & Reviews

Hi,
I have been using VI app to manage my prepaid profiles for past year or so. The app forcefully updates itself. The recent update v9.8 crashes and the icon disappears from the home screen on my redmi android phone.
I reported this issue with screen recording to vi support.
They are fooling around. They are not ready to solve the issue.
They want me to test it out in another phone but no one is obviously ready to lend me their phone for this reason when the app in question is unstable.
VI is not solving the issue.
VI lacks accountability, ownership and commitment in first place.
BAD

I have not activated any game portal on my mobile but still the amount of activation is been deducted from my number. Can you please help me with this problem? Waiting for your reply..

500 Rs in the name of value added services which were not subscribed are charged

In the name of value added services around 500 Rs had been deducted from my account

I sent a port out SMS to 1900 on 31/10/2022 at 10:24 AM followed by 44 sms messages until 02/11/2022. There is a standard false message stating that UPC cannot be generated for the reasons:(1) There are subsisting contractual obligations with your service provider. Advice payment of Rs. 900/- was made on 31/10/2022 at 10:31:34 AM duly acknowledged by Vodafone India vide their Email dated 31/10/2021.
Thereafter on 31/10/22 at 09:07AM I received a call from[protected] wanting to know the reasons for porting out. I emphasised the on network issue and they abruptly disconnected the call.
Same procedure was adopted on: 01/11/2022 at 10:04AM from a call originating from[protected] and[protected] at 11:40AM, 03:26PM and 06:16PM. The call is abruptly disconnected This illegal act breaches several provisions of the law. I need the PORT OUT Code without any further delay.

He called me by telling that he is from consumer complaint and he wants to help me in my fm mall task fraud ...he said that i will get my money back before 8:30 pm but i need to do some formalities to make the legal agreement...and said that i need to pay 10% of loss amount to him as charge of legal agreement...as soon as i did money transfer now the phone is coming switched off and the Whatsapp number is also inactivated...please track this number and help me

Internet not working properly

Without any reason deducted my money every month refund my amount

I had initiated a request to port out of my Vodafone Idea number
Since then I have been receiving a call from the company every hour. Every time I need to explain the same reasons why I am porting out, and the customer service agents start cross questioning me on why I am doing it, start requesting to give them a last chance, giving unnecessary discounts
Several times the call just drops from their end, and I have to repeat the process again on the next call
On one call a senior executive told me that they have taken my port out request and I will not receive any calls from them, but just 5 minutes later I receive another call

I have attached a screenshot as a reference as well. All the numbers belong to VI customer care

I am not unsure if the port out request will be resolved

I was experiencing this issue for the second time, where money was deducted from my account towards recharging the prepaid no.[protected], But it was unsuccessful. As you have mentioned on your website under FAQ, I had waited for 7 days to avail the refund on my account. But it was never refunded. Again on 7-OCT, I have initiated a transaction to recharge the prepaid no.[protected], But again recharge was unsuccessful and no refund yet... I have raised a complaint to report the same through your website & the service request no is KEL-V[protected] but no steps taken to identify the root cause & my query not yet resolved till now. As a proof of my transaction, I herewith attached the bank statement copy for your reference. If I don't receive the debited amount in a week, then I am going to escalate this to the next level.

I had raised a company with Vodafone IN about my International calling and messaging services being barred.
It has been almost a month now with no solution.
Customer care executive just say that it's being worked on, and reply once in a week.
When I ask them contact details of superior to escalate my complaint, they do not provide me they.
They even asked me to recharge my number with Rs 150 to solve the problem, but that didn't work and the recharge was of no use.

Since Vodafone is not able to provide data service to my location i am trying to port my number to another cellular network service provider. When i am trying to generate porting code i am getting below message.
"upc cannot be generated as there are subsisting contractual obligations with your service provider"

After discussion with idea helpdesk they asked me to visit Vodafone showroom. Showroom people saying that i have plan with discount so they discontinued that plan too but still not able to generate upc code. I am still getting same issue.

Vodafone service desk is unable to provide any solution and there network service is worst after there coloration with idea.

Please help me to get out of Vodafone network.

Though i cleared my dues in June 2021, i am still being harassed for the same by sending legal notices, sms and calls

Dear Sir,
iam not satisfy with your Internet Network
Coverage n Data Packs...Hence, i thought to move to Airtel...then i have started
to send SMS to 1900 for Porting...
but, iam not able to send only for 1900... "message Could not sent" is showing...tried 10 time...
by speaking to Customer care for solution...they keep giving non sense / irrilavent solutions: -

1.i am recharging my mobile 155Rs,
2. i suppose to change message center no.- did the same but no result...
3. i have to change the handset - tried but no result...

moreover the Customer care representatives not available for 3 days, n they are are not giving a chance to spk ...
Plz help me...
neha jain

I am facing problems regarding my changing email address for my corporate number for getting new sim as they asking signatory documents and forms as i already mail to them number of times since last month’s i am facing problem as they asking multiple times same things but they not considered my mail as granted due to this my incoming and outgoing calls are not in operational

Today Vodafone activated a value added service mazaa games without my knowledge. Rs 35 was auto deducted from my balance. When I contacted their whatsapp customer care and told them vas added without my knowledge, they immediately refunded my money without any further questions. So I think they knew this is happening to customers. When I asked more details about this activation and why they did it, the agent told me they did not activate this service and this can only be done from a user phone. That's is absolutely incorrect claim, since I am on roaming and my number or phone was not in any form o[censored]se for the last one week. It appears, vodafone is violating the TRAI regulations about value added services and activating them without the knowledge of the customers and deducting money. Whoever contacts them they will refund the money, but not for the unfortunate users who are not technically savvy.

I was charged on 8th October 2022, ₹35.0 for Mazaa games, for which I did not subscribe. I called 198 the complaint number for Vodafone Idea and they said the pack has been deactivated from their side and they cannot do anything about the deduction. A certain Mr. Pranav assured me that there will be no further deductions from my account. But today again, on the 15th October 2022 a ₹35.0 deduction for Mazaa games. Kindly help me out.

I received the message following and deducted Rs 30 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 30.

I haven't requested for any service

I have a mobile number [protected] with Vodafone India, I have recharged of 239 pack for internet but still my mobile not getting any type of internet last one week what is the benefits of recharge nd payments to Vodafone India.

Kindly look into the matter and resolve the internet connection issues.

I have been rasing complain multiple times on social platform for this, each time a supervisor calls and says I will take of this. This is happening since April 2021. This still stand unresolved. This is in related to Vodafone Internet service in Navi Mumbai, Maharashtra.

Kindly help me in this.