Vodafone India Complaints & Reviews

Hello
Iam Mahesh Kumar, I got a Message from Vodafone as
"Offer Only For U, Enjoy Unlimited Free song Downloads for your Caller Tune With Rs.30 Rental per Month. Dial 123333 to Activate . Hurry Limited Period".
This message i got Twice in two days. So by maintaing Min. Balance of 30rs i activated that caller tune. but they charged song rental Rs. 15 also. and Rs.30 for monthly charges. when i call customercare people, they are not responding correctly. this happened twice to me. kindly solve my problem.

Regards
Mahesh kumar
Contact: +91-[protected]
Hyderabad, andhra pradesh

Hi Team,

This is the second time I am facing this problem on my phone and Vodafone customer care is unable to help me. Vodafone recently changed their value added recharge prices, the specific one that I am referring to is 30paise per minute plan. Earlier this was charged Rs 24 and valid for 30 days, however they changed the same to Rs 24 valid for 15 days and Rs 34 valid for 30 days.

My problem is that if I recharge Rs 34 twice on the same phone same day Vodafone only gives me 30paise per minute plan for 30 days and does not provide any credit or balance for the second recharge. In a way the company has cheated many customers and pocketed Rs 34 or Rs 24 in the name of human error.

Its not about Rs 34, collecting this amount illegally is not correct and hence would like you guys to look into the matter. These MNC's would never appreciate if we mistakenly pocket even single paise from their system; reflected in their attitude when we try to switch phone providers using number portability, you cannot do so unless all arrears are paid in full. However if we are at fault Vodafone turns a def hear.

This is a general problem and you can communicate at [protected]@hotmail.com for any personal contact information.

Thanks and regards,
Faizan Khan.

Vodafone - luring and looting

The operators at vodafone in chennai call and lure customers with offers in post-paid. If continued says a big load of booty is available for a peanut price and should convert from present pre-paid to post-paid.

If agreed then another person speaks, she says a slight increase in cost along with a reduction in facilities as said by the first person. This round goes on for several times under several persons more than an hour only to find to your horror that the current cost of post-paid has escalated by several hundreds from the first mentioned price.

That is for example in plan-rs.249/-[super combo-low] the final cost may go above rs.600/- in any way under free usage alone.

It is because there a host o[censored]nsaid/hidden costs not revealed anywhere by anybody including website, c-care janitors and store - keepers... It will be shockingly revealed only at the time of first-bill when by the time you are well chained and bound with this deceitful burden.

Thus it is nothing but a plain - broad daylight robbery - and what else...?

Myself is a victim having solid evidence and escaped entrapment at the last moment. Dt.25/01/13.

Dear Sir/ Mam

This is pankaj , i just inform you that i lost my mobile LAVA KKT 24 ,

In this mobile i used My Vodafone postpaid mobile no [protected].

Yesterday i lost this mobile from my pocket on delhi road near peera garhi

Today full day i try hard to find it .............

So, please Stop my postpaid mobile no [protected] ( Unless any other person mis use it )

tommarow i will go for police station for FIR


Pankaj

I took a connection on which they activated a wrong plan and as a result send me huge bill. When I tried to resolve the issue but they were least bothered in resolving the issue but MOST INTERESTED IN recovery of money. So I decided to go for disconnection and paid the money according to my genuine usage (which I must have not paid if the intention was not to pay).

BUT EVEN AFTER 2 MONTH OF DISCONNECTION THEY ARE HARRASING ME FOR PAYMENT OF BALANCE AMOUNT RATHER STARTED SENDING THEIR PERSON TO MY HOUSE FOR THE SAME.

TRAI had been hard on the mobile customers lately, and it had limited the number of SMS sending per day to 100 messages from any number on any network. The limit has now raised to a little better, with the number of SMS that can be sent per day being 200. Telecom Regulatory Authority of India has made these changes after the earlier rules were laid many days back, and users could send unlimited messages only on National festivals, and on that day, the SMS offers wouldn’t work.

still VODAFONE INDIA is giving 100 sms/day and then deducting 1re after it. The company is cheating its customers.

TO SIR PLZ GIVE ME A DETAILS THIS USER VODAFONE NO IS [protected], SIR TALKING WITH DIRTY LANGUAGE MY GARDEN . TO PLZ PLZ SIR GIVE INFORMATION

THANK U

Dear Sir/Madam,
I am Mukesh Verma and i have purchased a new number of vodafone befor 3-4 days ago.
Actually They deduct my 3 Rs. withour any inform they activate unknown service i don't remember the exact name of the service and when i asked to the customercare executive(she is name Pooja) then she told me that this service activated from your sit but i really don't know about it that how is it activated.

Please help me to refund my balance.
Contact no- [protected]
Alternate Contact no.- [protected]

got a fake bill of rs 758, on my voda fone post paid num. which was expired on 5/01/2013, evn disconnected also.
n the billng period was 24.12.12 to 23.1.2013.

so i want waver of the fake bill send by vodafone.

i ported my no.- [protected].from airtel to vodafone from noida sec- 18. the vodafone care person name is Daud. and he assured me for giving the special plan of 149. but they activated the plan of 199. on my no. and now also they are not activating the plan of 149 after my request neither the are cancelling my porting and giving me my security back. vodafone is customer careless, fraud...

i want bill details ( incoming and outgoing)of this no.[protected] from 1st jan 2013 - 30th jan 2013 on tiwrekar.[protected]@gmail.com

My vodafone mobile number [protected], diducted in my account 30rupees 30 jan 2013. I call vodafone costomer care, but not listen my complaint, he say to me press button&download song. But i am sure any call not recieve in my mobile&no press any button.

Sir/Madam
i am deepak arora from meet nagar delhi 110094 my contact no. is [protected]
i port my number airtel prepaid to vodafone postpaid from 16 jan 2013 but after 1 week my outgoings calls are bareed without any information . i suffered last 7 days i called up customer care many times but they are not giving any response
please kindly heared my problem
your faithfully
deepak arora
add- c-117 street no. 5 meet nagar
delhi-110094
contact no-[protected]

I’ve written this complaint in order to raise my concern for incorrect balance deductions and wrong details getting updated in your computers leading me to lose my balance and loyalty. As a customer of Vodafone, it is very insane to understand the situation of a morning when I wake up ,try to make a call and hear “Your balance is insufficient for this call”. And that too when I recharged my prepaid the very last night with 100 rupees along with 3G data pack. I check my balance again and I see that I have 1 paise in my account. I thank Vodafone for leaving that much in my account.



That’s not the whole story. Now, I call Customer Care at 111 and tell them the whole scenario. I get various reasons for the same where nobody has any idea why the amount got deducted hence everybody tries their best to give me different explanations for why this could have happened. Could have ? The explanations which I got were: “Sir, you streamed videos this morning around 12 ‘O’ clock and that is not included in 3G.” And I notified the girl that I was asleep till 1 pm.



Then somebody told me that your credit amount for Rs 18 has been deducted. I had to inform him that happened yesterday morning, even before I recharged my phone and while giving an account for Rs 18 ,what about the other 80 Rupees?



Later a supervisor named ”Sahil” who was very generous told me that before getting 3G activated, I used my data pack so the deduction was made. He informed me that deduction was made even after 3G pack was activated because I didn’t refresh my account. I told him that I checked my emails for about 2 or 3 minutes and turned off the 3G again. If that is meant to deduct my balance, I can agree with 5 Rupees or a maximum of 10 but what about the other 90 Rupees?



The worst happened when a customer care representative named Mohit told me that I have a Sony ST2 LI2 Handset. Where I notified him that I have an apple iphone. So, Mr. Mohit told me that either I have a sony handset or I had it in past or I am lying!! The point here is: how did a sony handset got mentioned in your database?



Then a supervisor named “Indarjeet Singh” from Okhla started behaving in a rude manner and told me that no refund will be made. Till this point I never braught up any point regarding a refund that must be made. If I can afford a phone worth 35000 ,I don’t need to ask you to refund 100 bucks! I only wish to ask you why your computers are showing such information that doesn’t belong to me? And Second, it’s not Mr. Indarjeet Singh to decide whether a refund will be made or not until he learns how to deal, behave and talk to people.

And Mr.Sahil also affirmed me that he’ll raise this concern from his end to the concerned team as from his part the information which he sees is correct for him and the usage that I did is correct for me. How the hell did your systems say that I didn't refresh my account or I have a sony handset or I streamed a video around 12 pm ? What is going on?



So,now my concern is:

1. 1. Why your systems are showing that I streamed a video in the morning, when I didn’t?

2. 2. Why your servers are showing that I didn’t refresh my internet when I simply turned it off and turned it on ?

3. 3. Why your systems show that I use a Sony Handset when I have never used one in my entire life?

4. 4. And what about my 100 rupees that went down the drain?

5. 5. What must be done in order to ensure such things don’t happen in future?

6. 6. How can I trust you that this wont repeat in future ?

You must be getting thousand mails a day and I promise you it’s not only you who gets this mail. I’m raising this to all the customer forums. And if I don’t get a solution I’m porting out. Thank you very much for nothing!!

Hi,
ph no: [protected]

I activated 199 unlimited 2G plan for my Vodafone number [protected] on 20-jan-2013. Again on 31-jan-2013 i had to do an urgent video call so i thought o[censored]sing 3G for doing the same. I sent a message "ACT 3G" to 111. Then my 2G usage plan started to charge for data usage. There should be a confirmation message or proper response or a message stating the outcome of an improper transaction, there should be some kind of warning message that the current active data will be deactivated if moved to 3G. Simply cancelling the service without letting the customer know the reason(which is meaningless) is a fraudulent practice. I have not used my 2G data even for one day. Vodafone is really looting customers money in this way. They should provide us a way to get back to our 2G plan or they must ask our confirmation before cancelling the current 2G plan. Not all the customers will be aware of these things(Switching to 3G deactivates your 2G plan). What are the measures taken by vodafone in this concern??? I wanna switch back to my 2G plan.

my self mohit arjariya from khajuraho
my prepaid vodafone connection no. is [protected]
i want my no. outgoing call details of 20th january only
on urgent basis.....it will be a huge help for me
it can be the life changing help 4 me.......
my mail ID is mohit.[protected]@rediffmail.com
pls i request to you people just help me out......

Dear Sir,
Getting unwanted /vulgar sms & missed calls from an unknown vodafone mobile number in waidhan singraulli M.P
Details of mobile no.[protected]
vodafone gsm orrisa circle
do the needful at the earliest

I had requested for a Vodafone data plan worth Rs 451 on 25th Jan , 2013 using vodafone's sms activation service at 2:39 PM. At this stage i had insufficient balance in my prepaid account and i got a reply back from them asking me to try again. I recharged my balance the same evening and sent another sms at 8:39 PM the same evening for data activation. Vodafone customer service activated my service that night , twice - once at 8:40 PM and another at 12:58 AM on 26th Jan , 2013 and deducted Rs 451 TWICE from my account. As per their service agent they consider the earlier sms sent by me at 2:39 PM on 25th still active even though their reply to me on that sms was clearly stating that i should try to activate the service after a recharge. I have been completely beguiled and duped by vodafone agents and their lack of service is really surprising. I am out of words for the manner in which they treated my complaint , both in person and on the phone. I would like to have their customer care service accountable for the inconvenience caused and bad service provided to me. Within 2 weeks of vodafone prepaid i have had about 5-6 bad experiences with vodafone's customer care agents.

Hello, I am Narasinga from Bangalore, same thing happens to me recently, Vodafone cheating like anything customers, I have taken 3g plan which Advance rental 1500/- for 2 months rental free, but first 15 days i did not connect the network at all, for that i raised complaint to customer care complaint number is [protected], they were taken very light and telling every-time they are going to do some national roaming, that will take some time, later on i was connected finally after a month i got billed 5600/- i just shocked, i really did not understand i was not connected properly hardly i used last 10 days which also with intermediate issues more over i paid 1500/- initially..
But here very bad thing they are sending demand notice to pay full amount immediately, and they were keep on calling me and shouting me to pay the money otherwise they will go legally, But when i asked them to send a bill, they were not sending, please suggest me, what should i do.
i want the justice on this.
Narasinga Rao
Bangalore
Mail id: dadi.[protected]@gmail.com
Mob: [protected]

Hi,

I have cancelled my Sim two months back and I got the confirmation mail as well as call from customer care on Dec 7th stating the connections were cancelled. Why is it that I am getting the bill again. I want you to respond immediately and sort out this problem immediately.

Mobile No: [protected]
Name : K S S P Ravi Teja
Email: [protected]@gmail.com