Vodafone India Complaints & Reviews

Dear Sir/Madam,
I am Mukesh Verma and i have purchased a new number of vodafone befor 3-4 days ago.
Actually They deduct my 3 Rs. withour any inform they activate unknown service i don't remember the exact name of the service and when i asked to the customercare executive(she is name Pooja) then she told me that this service activated from your sit but i really don't know about it that how is it activated.

Please help me to refund my balance.
Contact no- [protected]
Alternate Contact no.- [protected]

got a fake bill of rs 758, on my voda fone post paid num. which was expired on 5/01/2013, evn disconnected also.
n the billng period was 24.12.12 to 23.1.2013.

so i want waver of the fake bill send by vodafone.

i ported my no.- [protected].from airtel to vodafone from noida sec- 18. the vodafone care person name is Daud. and he assured me for giving the special plan of 149. but they activated the plan of 199. on my no. and now also they are not activating the plan of 149 after my request neither the are cancelling my porting and giving me my security back. vodafone is customer careless, fraud...

i want bill details ( incoming and outgoing)of this no.[protected] from 1st jan 2013 - 30th jan 2013 on tiwrekar.[protected]@gmail.com

My vodafone mobile number [protected], diducted in my account 30rupees 30 jan 2013. I call vodafone costomer care, but not listen my complaint, he say to me press button&download song. But i am sure any call not recieve in my mobile&no press any button.

Sir/Madam
i am deepak arora from meet nagar delhi 110094 my contact no. is [protected]
i port my number airtel prepaid to vodafone postpaid from 16 jan 2013 but after 1 week my outgoings calls are bareed without any information . i suffered last 7 days i called up customer care many times but they are not giving any response
please kindly heared my problem
your faithfully
deepak arora
add- c-117 street no. 5 meet nagar
delhi-110094
contact no-[protected]

I’ve written this complaint in order to raise my concern for incorrect balance deductions and wrong details getting updated in your computers leading me to lose my balance and loyalty. As a customer of Vodafone, it is very insane to understand the situation of a morning when I wake up ,try to make a call and hear “Your balance is insufficient for this call”. And that too when I recharged my prepaid the very last night with 100 rupees along with 3G data pack. I check my balance again and I see that I have 1 paise in my account. I thank Vodafone for leaving that much in my account.



That’s not the whole story. Now, I call Customer Care at 111 and tell them the whole scenario. I get various reasons for the same where nobody has any idea why the amount got deducted hence everybody tries their best to give me different explanations for why this could have happened. Could have ? The explanations which I got were: “Sir, you streamed videos this morning around 12 ‘O’ clock and that is not included in 3G.” And I notified the girl that I was asleep till 1 pm.



Then somebody told me that your credit amount for Rs 18 has been deducted. I had to inform him that happened yesterday morning, even before I recharged my phone and while giving an account for Rs 18 ,what about the other 80 Rupees?



Later a supervisor named ”Sahil” who was very generous told me that before getting 3G activated, I used my data pack so the deduction was made. He informed me that deduction was made even after 3G pack was activated because I didn’t refresh my account. I told him that I checked my emails for about 2 or 3 minutes and turned off the 3G again. If that is meant to deduct my balance, I can agree with 5 Rupees or a maximum of 10 but what about the other 90 Rupees?



The worst happened when a customer care representative named Mohit told me that I have a Sony ST2 LI2 Handset. Where I notified him that I have an apple iphone. So, Mr. Mohit told me that either I have a sony handset or I had it in past or I am lying!! The point here is: how did a sony handset got mentioned in your database?



Then a supervisor named “Indarjeet Singh” from Okhla started behaving in a rude manner and told me that no refund will be made. Till this point I never braught up any point regarding a refund that must be made. If I can afford a phone worth 35000 ,I don’t need to ask you to refund 100 bucks! I only wish to ask you why your computers are showing such information that doesn’t belong to me? And Second, it’s not Mr. Indarjeet Singh to decide whether a refund will be made or not until he learns how to deal, behave and talk to people.

And Mr.Sahil also affirmed me that he’ll raise this concern from his end to the concerned team as from his part the information which he sees is correct for him and the usage that I did is correct for me. How the hell did your systems say that I didn't refresh my account or I have a sony handset or I streamed a video around 12 pm ? What is going on?



So,now my concern is:

1. 1. Why your systems are showing that I streamed a video in the morning, when I didn’t?

2. 2. Why your servers are showing that I didn’t refresh my internet when I simply turned it off and turned it on ?

3. 3. Why your systems show that I use a Sony Handset when I have never used one in my entire life?

4. 4. And what about my 100 rupees that went down the drain?

5. 5. What must be done in order to ensure such things don’t happen in future?

6. 6. How can I trust you that this wont repeat in future ?

You must be getting thousand mails a day and I promise you it’s not only you who gets this mail. I’m raising this to all the customer forums. And if I don’t get a solution I’m porting out. Thank you very much for nothing!!

Hi,
ph no: [protected]

I activated 199 unlimited 2G plan for my Vodafone number [protected] on 20-jan-2013. Again on 31-jan-2013 i had to do an urgent video call so i thought o[censored]sing 3G for doing the same. I sent a message "ACT 3G" to 111. Then my 2G usage plan started to charge for data usage. There should be a confirmation message or proper response or a message stating the outcome of an improper transaction, there should be some kind of warning message that the current active data will be deactivated if moved to 3G. Simply cancelling the service without letting the customer know the reason(which is meaningless) is a fraudulent practice. I have not used my 2G data even for one day. Vodafone is really looting customers money in this way. They should provide us a way to get back to our 2G plan or they must ask our confirmation before cancelling the current 2G plan. Not all the customers will be aware of these things(Switching to 3G deactivates your 2G plan). What are the measures taken by vodafone in this concern??? I wanna switch back to my 2G plan.

my self mohit arjariya from khajuraho
my prepaid vodafone connection no. is [protected]
i want my no. outgoing call details of 20th january only
on urgent basis.....it will be a huge help for me
it can be the life changing help 4 me.......
my mail ID is mohit.[protected]@rediffmail.com
pls i request to you people just help me out......

Dear Sir,
Getting unwanted /vulgar sms & missed calls from an unknown vodafone mobile number in waidhan singraulli M.P
Details of mobile no.[protected]
vodafone gsm orrisa circle
do the needful at the earliest

I had requested for a Vodafone data plan worth Rs 451 on 25th Jan , 2013 using vodafone's sms activation service at 2:39 PM. At this stage i had insufficient balance in my prepaid account and i got a reply back from them asking me to try again. I recharged my balance the same evening and sent another sms at 8:39 PM the same evening for data activation. Vodafone customer service activated my service that night , twice - once at 8:40 PM and another at 12:58 AM on 26th Jan , 2013 and deducted Rs 451 TWICE from my account. As per their service agent they consider the earlier sms sent by me at 2:39 PM on 25th still active even though their reply to me on that sms was clearly stating that i should try to activate the service after a recharge. I have been completely beguiled and duped by vodafone agents and their lack of service is really surprising. I am out of words for the manner in which they treated my complaint , both in person and on the phone. I would like to have their customer care service accountable for the inconvenience caused and bad service provided to me. Within 2 weeks of vodafone prepaid i have had about 5-6 bad experiences with vodafone's customer care agents.

Hello, I am Narasinga from Bangalore, same thing happens to me recently, Vodafone cheating like anything customers, I have taken 3g plan which Advance rental 1500/- for 2 months rental free, but first 15 days i did not connect the network at all, for that i raised complaint to customer care complaint number is [protected], they were taken very light and telling every-time they are going to do some national roaming, that will take some time, later on i was connected finally after a month i got billed 5600/- i just shocked, i really did not understand i was not connected properly hardly i used last 10 days which also with intermediate issues more over i paid 1500/- initially..
But here very bad thing they are sending demand notice to pay full amount immediately, and they were keep on calling me and shouting me to pay the money otherwise they will go legally, But when i asked them to send a bill, they were not sending, please suggest me, what should i do.
i want the justice on this.
Narasinga Rao
Bangalore
Mail id: dadi.[protected]@gmail.com
Mob: [protected]

Hi,

I have cancelled my Sim two months back and I got the confirmation mail as well as call from customer care on Dec 7th stating the connections were cancelled. Why is it that I am getting the bill again. I want you to respond immediately and sort out this problem immediately.

Mobile No: [protected]
Name : K S S P Ravi Teja
Email: [protected]@gmail.com

I had tried to do a online recharge of Rs 100. The transaction was getting struck due to internet issues. I tried to do it twice. I didn't try it a third time. But my balance from the account has been deducted twice though my account has been recharged just once. I have tried to lodge a complaint with costumer care of vodafone but every time they disconnect my call. They disconnected my call 4 times. My bank passbook clearly shows that balance has been deducted twice. Please advice further action.

Charged me 316Rs for two services I never asked for/ sent activation message for. Moreover, customer care gives vague information instead of solving my problem.

Iam a post paid vodafone customer for last 6 years, Unfortunatly I came to see the true colurs of Vodafone service from Jan 14th 2013. My number is [protected]. I never had a late biill payment in all 6 years and I feel sorry for myself for using this service for laast 6 years..

My connection was barred on 15th Jan due to reducing the credit limit from 3500 to 600 RS. I have called the customer care on 111 and informed them to increase the credit limit so that my connection will get active. They asked me to pay the bill which was 582 RS with due date of 26th Jan. I also paid that amount on 16th Jan itself before the bill date. It took me 3 and half days to restore my connection.
I was at my native for Pongal Vacation and I had to join my office meetings, but due to 3 and half days delay I was not able to join office meetings as I promissed while applying for leave.

Now my connectivity to reach customer care personal on 111 and 198 was removed and I am still not able to bellive that corporate gaints like Vodafone will behave in this way to harras the customers.

Currently I want to port away from vodafone but am not able to connect to customer care to know more details to complete the porting succesfully.

I mailed Nodal Officer. MR Anirudh from Hyd and he replied me in the promised 48 hours time but not in a convinsing manner. He just mailed me to contact 111 and 198 for any further help. I rechecked my email with my friend and it was written in English itself. Now as a last hope I escallated to MR Rahul who is the next level of escalation.

Points to note:
What was my connection to customer service voice support discontinued? am I not a vodafone customer? am I not paying you the bill? Did I behave wrongly with any personal?
When my outgoing calls were barred from 16th to 20th Jan. I called 111, 198, escalated support and even their Nodal officer..Some of them promissed me resolution in 4 and 8 hours and some promissed me a call back but no promise was kept. Even the Nodal Officer promissed me a Call back but never came back. This is the quality of service provided by Vodafone
Last 4 days am mailing all Vodafone escalation mail ID: vodafonecare.[protected]@vodafone.com, andhrapradesh.[protected]@vodafone.com and andhrapradesh.[protected]@vodafone.com but no one even cares to repond why my calls to 111 and 198 are disconnected to reach customer service executives
If a user is unable to make outgoing calls which is the primary part of mobile service does it take 3 and half days to resolve the issue? Dont these requests have high priority?

MY MOBILE NO. IS [protected]. WITHOUT MY PERMISSION VODAFONE ACTIVATED CALLER TUNE ON MY MOBILE. I DON'T WANT CALLER TUNE. SO KINDLY INCREASE MY AMOUNT AND CANCEL THE CALLER TONE. OTHERWISE I WILL GO TO CONSUMER COURT.
THANKS

Dear sir / madam

I called Vodafone customer care for new postpaid connection in Dec end 12.

Your customer are rep mr omprakash mobile no [protected] visited me gave me new sim . The new mobile no was [protected]. I put this sim in my mobile it was not working as mobile was showing no sim in 3 different mobiles. I tried to call Omprakash , he didn't pick up the phone. I tried customer care they say you go to store. I don't know which store and why? i even unable to switch the mobile. i dont know What to do?

So I applied I more sim on Jan 25, 13.Your customer care representative named Jeeva, Mobile no. [protected] visited at my home he got all the documents and 1 photo on jan 26, 13. He also gave me confirmation slip. The new number given to me is [protected].

It was informed that connection will be activated in 48 hrs and then I will have to call on 117 for verification. But my phone even after 3 days showing out of service area and I unable to do verification.

I made call to Jeeva, he is not Even picking mobile or responding sms. I called up around 20 times. i have discuss this matter with customer care vodafone. they are not able to give any satisfactory reply to me as there is no record with them.

therfore you are requested to registed my complain against the Jeeva and omprakash and their mobile no given to above. and return my all the documents & photo to the under sign.

This is the 2 nd time it has happened. Ultimately now I will never try to get any Vodafone connection as I am unable to get and use from last one month. I hope Vodafone will look into the matter and take some action.


Thanks & Regards,
Rajneesh AGARWAL
Escorts Limited

Mobile No [protected]

sir / madam

My mobile phone get lost yesterday. Please block my SIM no.[protected]


thanks
Ganesh

Hi,

I opted for MNP postpaid (Plan 149) for my number [protected] few weeks back. I submitted all the required documents to the agent. After few days i came to know that porting is done on another number due to error in CAF. After calling several times to the concerned person i did not get the issue resolved.

Now when i again called them for MNP they told me the plan is no longer available. I do not understand that how can porting of my application done on another number. Never expected such careless work your Vodafone.

Please let me know whom do i need to contact for this issue.