Vodafone India Complaints & Reviews

I had a Vodafone connection bearing number [protected] in Chennai.

I have moved to Mumbai.

I called Vodafone Customer Care ([protected]) on 1st December and spoke to Ms Kritika. The Call reference number was[protected]. I was told by Ms Kritika that I had a current month outstanding of Rs 414.00.

I paid the same through AMEX on 02/12/12.

Below are the details:

Vodafone Mobile No : [protected]
Subscriber ID : 5.27731.00.00.100002
Payment Amount (Rs Ps) : 414.00
Payment Date :[protected]:37:29
Transaction ID : MAM[protected]
Payment status : SUCCESS





I was also promised that the disconnection will happen by 15 days.

I however received a notification from my AMEX card that an amount of Rs 212.00 has been charged as per bill date 19th January.

Below are the details:

Biller Name: Vodafone Chennai
Mobile Number : [protected]
Account Number : 5.27731.00.00.100002

Due Date: 19th January 2013
Bill Amount (Rs Ps): 212.00
Pay Amount (Rs Ps): 212.00
Pay Date: 15th January 2013
Transaction ID: [protected]

Just a while back, I called your customer care number [protected] and spoke to a gentleman by name Mr. Ramesh. My call reference number is[protected].

He did not have an explanation and mentioned I shall get a call back. I am waiting for the same.

Let me now tell you what all happened post I wrote the e mail dated 18th January 2012.

18th January night: I received a call from a person by name Syed from number [protected]. The reference number of the call is [protected]. Essentially he said that nothing can be done excepting refunding the payment. However, he patiently listened to me. He also assured that I shall get a call back from his superior.


19th January morning: I got a call from a lady by name Banu from number [protected]. The reference number of the conversation is [protected]. She is one of the worst and rudest Vodafone customer care person that I have interacted with. Firstly, she said, your telephone connection was re-instated because of instruction from your corporate. She did not even know that this number [protected] is my own connection. I told her to send that proof or e mail "from my corporate". She bluntly said, its NOT our policy. What a shame in the name of "Vodafone Customer Care". Then she bluntly said, since we have charged you wrongly I shall refund the money and thats it! Nothing more! I asked her how will you send the refund, she said after 48 hours your phone connection WILL be disconnecetd and after a fortight, we shall send a cheque to your Chennai address. I mentioned, I am not in Chennai but in Mumbai. But the lady had the audacity to tell me that "its not our problem. Once the check expires, then you need to go to a Vodafone store in Chennai and collect payment" How mindless a person can be!

Ladies and Gentleman, I have presented my case. Now let me know what you are going to do about it.

I repeat what I mentioned earlier:

1. I have made the disconnection request on 1st December. I was promised that it will be disconnected after 14 days once I make my current month outstanding.
2. I have paid the current month (un-billed and billed) amount on 2nd December.
3. You have WRONGLY charged me Rs 212.00 on 15th January.
4. I need my Rs 212.00 back (and NOT through a checque to Chennai address but an address in Mumbai as its YOUR fault not mine that I have to run around to get the money back)
5. I need my compensation for YOUR mistake. Same logic: If a custome does not pay you on time, a custome pays penalty. If you take my money by YOUR MISTAKE (can also be trated as cheating!), you should be penalised.

Cheers!

Anand Chatterjee

my vodafone prepaid new number regestration is pending please regestered.
thanks and regards
nandakumar n

I have a vodafone connection "[protected]". I have submitted my closure of connection at Vodafone office at Visakhapatnam on 26th Sept 2012. I was told in the Vodafone store that my connection is closed. At the time of closure I have made all the necessary payments. But I still find my bill getting generated over the next two months. I have sent reminder emails to the vodafone care but did not receive any response. I got a demand notice on 27.12.2012 for paying my debt of 876. As i'm currently out of India i have payed it and requested to close my connection. This month as well the bill got generated. Request you to do the needful. I have as well dropped a mail to vodafone corporate care.

I have a Vodafone number [protected] which is sayin temporalily out of service, this number is register on my name Mohd Ami Ahmed but when i call to customer care they says that i have said wrong name, eariler i hav activate this number by sayin same name. How can be happen this? I have a another vodafone number eariler its have the same condition out of service so i take new number, how a another person know my details n deactivate my number...is their any present of privacy..this happen to several times that some one is deactivate my number how can i solve this problem

My name is siddhartha purohit
Resident of Plot No: 52, RK. Society, Allapur, Borabonda

Complaint: With in the radius of 50 mtrs, there are 6 cell phone towers in a terrace. Creating heath issue such as headache, body pain.

Please investigate

Siddhartha
+91 [protected]

Dear Concern,

I am using Vodafone corporate Services for my No:- [protected] from last few years it has come to my notice that i have been charged incorrectly for bills every monthly basis, this time an alarmingly high bill of Rs8613.00 approx in which shockingly they have charged Rs 6500 for internet usage only and Rs 850 tax, this is just next to impossible as i have never used services for this much amount. when i called customer care to inquire about all this the Agent named Sunny kept my call on hold for more than 30 minutes then i called again and agent named Sanjay kept my call on hold again for 30 minutes. these kind of services are unheard of. This is very shocking and frustrating to make a follow up with these people i want a strictest possible action taken against the company and the executives. I want a complete waiver of these incorrect charges for this month as well as all the previous month bills which i have paid.

I also want to reveiw all my monthly bills for last 1 year atleast as i suspect that in detail as i suspect a big fraud.

Supriya Bhat
[protected]
corporate connection post paid Vodafone
supriya.[protected]@yesbank.in

dear
sir
this my no.[protected]
my no band by verifiqesan
plz activet vvimp
last rec 10 pepar rec
id name by my no firup id- ayan ganguly, address-c-117/a sector-3 priya darshini nagar ring road no 1 district raipur mpcg
activation date 21-oct-2009 plz activet my no. vimp
reg
sunil tiwari raneh
alt cont.no.[protected]

Hello,

I have received message from Vodafone to make freinds in 2 Rs. per minute but when i tried it was fake. i tried today from 10 PM and found that this all services are fraud.

So my request is to Ban all these company's who used to promise this kind of vulger things.

These services are promoting vulgarity in new generation so i request to Indian constitution to make a strict law.


Looking for a reply.

Dear sir,
I have taken a vodafone connection (mob no. [protected]) on the m/o july 2012. at the time of taking the connection they committed that all calls on one vodafone local (delhi circle) mobille numbers will be free for lifetime. but now i have been informed through vodafone sms dated 27-12-12 time 02:36 min that dear customer please note wef next bill cycle fnf one no free calling promo will be charged at rs. 49 per month. to deactivate the service send dct fnf to 111. regarding this i called to vodafone care and vodafone nodal office also but they told this is the instruction of trai and we are following that. please help me out.



Thanks & regards

Aakash ranjan jha

i tried to recharge online for my vodafone number of amount 126 for internet plan but vodafone has not started the service though the amount is debited from my account. so please i want refund back in my account o[censored]nion bank account. i did recharge through debit card for the perpaid number [protected].

Dear sir/ madam

My name is mohan krishna, i used a mobile sim card (No-[protected]) from service provider called vodafone, last year i asked for the disconnection of number and they asked me to settel the entire and which i already made.. But after some months of time they sent me a letter that they have not received the payment... After receving that call on jan7th of this year i again made payment of 4400... And they conformed me that they received payment.. But today they sent me lawyer notice to attend in court.

I am hereby attaching you copy of my bill...

I request you help me in this regard

Thanks and reagrds
Mohan krishna

Respected sir / madam,

This regards to my mobile no. [protected]

My name: Sunil vepuri.

And been a loyal customer from past many years with different mobile nos. and i want to inform i need to migrate to different provider.
Because of lack of knowledge provided to Vodafone customer care and their executives for "OUT SOURCED" customer care executives..

I called up customer care 198 (complaints) to know why my mobile no.[protected], which had existing pack of Rs.17 (200MB data plan).
and i my plan got exhausted on 22nd of Jan 2013..


Why is that Vodafone provided *121# service where customer can pick Up his like own deals ?

Rest after activating why is that the product won't get activated as it use to get activated within 15 mins. ?

Why was misinformation provided to me for the same that the pack for 200 mb with 15 days will be activated soon ?

Why is that after i send ACT VL17 to 144 and only 75 mb got activated intensely as the SMS provided by executive Mr. Vishal Suresh Jaddale ?

Why is still show if i dial that *121# it shows as 200 mb free for 15 days ?

why is that after the wrong GPRS plan got activated, I called up the executive Mr. Rahul was it true name or lie he said asked the customer to call from alternate mobile no. ?? Why is that not shown in ads in televisions ?

MAJORLY he is asking the Customer to call from alternate no. so he can transfer to his T.L or floor supervisor and if such why don't Vodafone display such things in T.V. Ad too and what make sense if the customer even call from alternate mobile no. some else will pick the call right ?

Is that T.L. and Floor Supervisors so busy and they themselves don't know Vodafone mobile. starting from ?? and asking and demanding ( Not even Requesting customers) ?
I been part of Vodafone and never been crossed anything like this and of course if you want call pls call my own no. [protected]

And i need the same pack of 200 mb data plan with 15 days of activation ASAP, and i request Vodafone not to argue with me for same in grounds customer's fault..It better You people rectify and them call up the customer..

Waiting for regards solution at earliest...

With regards,
Sunil vepuri naidu...

Respected sir,
This is sandeep I am customer of vodafone my number
[protected]. I want to change from vodafone services i am sending msg
bt i am receiving UPC code " Hi! You have entered the wrong keyword.
Please enter the desired keyword and send sms to 1900" I am sending
msg as PORT [protected] to 1900. I am facing these issue from December
2012 and i registered a complaint but there is no resolution from
vodafone till now. I asked the cce to transfer cal to escalation but
the supervisor who spoken are disconnecting call or unable to give the
correct info. They are not even aware of finding out the fault on
this. I marked a mail to nodal as well to vodafone but they are
sleeping not even a single mail or response. I spoken to Amrutha
supervisor on 22-Jan-2013 she promised that she will rectify the
problem and she promised that she will mark a mail to my id regarding
the issue on this number. Today on 23-jan spoken to supervisor Jyothi
she is giving another info so whose words should i believe now
everyone is promising that they will rectify the issue but no one
turned upto now. Will you please kindly help me or you will also keep
the same silence like the others who are sleeping without rectifying
the issue.
Note: (Its a kind request to anyone of you to respond please i beg you)

Now one side i am professionally affected & another side i am mentally disturbed in many ways.

So Kindly help me & take actions to clear the above issue sir.

Highly Expecting a immediate action from your side sir.

Even i marked mails to nodal and vodafone and appellate as well as but there is no response from any one.

Thanks & regards
Sandeep
[protected]

My sim Number is [protected]

1.After Discunnected I Submitted Proof and passport photo on 23.09.2012
Place and date of documents submission is Mayura Networks, Vodofone mini Store, Sankaranpalayam. vellore, Vellore dist
Executive Name Mr. Vinoth and Mobile Number
Also send mail to Customer care, Vodafone reference number is [REF:[protected]]
many times i call mayura network they not respond me, also i send mail,. every time they (Lawrence, Subramani.R, Karthick P, M.K.S.Yughashakthi,Vodafone Care) replied will be solve with in 4 working days but not active my sim,
After few days going to direct office they ask again proof
2. again (11.12.2012) i was again submitted the document and filled the form with sign at mayura network vodafone mini store vellore,
Email service reference number is[protected]
3. Email service reference number is[protected].

still i have not received any information from vodofone and sim shown as invalid sim

My mobile number is [protected]
By Althaf

Dear Sir,

This is to inform you, i have put a request to Vodafone on 16th for De activation of my no. [protected]. But despite their Written commitment of getting the same deactivated within 72hrs, they have not yet deactivated my no. and it is still active , which is of really a serious concern. As a matter of fact i have written back to them for non compliance of the request even then there is no action as such.

Also I have security deposit of 500/- Rs. of my current no. with Vodafone for the said no.. And another 221/- Rs. of one more connection i.e. [protected] are with them which they have not reimbursed yet.

Request to please look into this matter and get the connection deactivated for the said no.

Thanks..!!!

Regards,

Rohit Ulagadde

Dear sir.
My name is dr.sunil kumar.. I am using vodafon connection from last 7 to 8 years..
But from last 3 to 4 months i am not happy with my telecom company.. Coz they are deducing my balance with outany reason.. They charge me callertune 30 rupees for 15 days while the actual rate is 30 rupees.
And i called to their coustmer care executive and complain against it.. And he had promise to me to return my money with in 48 hours.. But still i didnt get any amount fromgheir side. My complaint no.[protected].
Their coustmer care exctv was not giving me gud responce when i was calling him again.. And he said "balnace kisi b kimat pe bapis nahi hoga."
And on other side i am not enjoying my gprs speed happily.. Coz of them..
Twhen i complaint against gprs problem. Then they always make any excuse and advise me to change the sim. While i had replace my sim before 8 month ago. Im totally confuse. please help me sir. and take a strict action against of this telecom company. Thankew sir..

Dear sir, I am Ramveer Singh from moradabad (up)having a prepaid mobile number of vodafone i.e.[protected].I have received a SMS From vodafone last night at 8:24 PM on dated 22/01/2013 that a caller tune has been activated on my mobile number which is very dirty song caller tune. after two minute the monthly charge of callertune of Rs. 30/-has been deducted from my balance that is totally wrong after that I told to Mr. Rameshwar (customer care officer) for that but he told me that deducted balance can not refund to me and he misbehave with me. I want to say that I have not sent any request for a caller tune and any value added services on my mobile no.so kindly send my call details and massage details so that i can check my sent massage for a caller tune and any services. i am very trouble for that dirty caller tune. and i want my Rs. 30/- refund any how because vodafone company cheating with me due to caller tune without any request of any services. kindly send response as soon as possible and solve my problem.

You guys have time till tomorrow, my number [protected] has already been deactivated long time back and paid the dues post receiving the notice as this number was using by someone known to me.

Person visited to my office address took the money and provided all the NOC document to me which is with me and same ill be providing to you tomorrow as scan copy.

Because of this my current mobile number [protected] has been deactivated without any prior notice.

I will sue your company if this number is not activated within 24 hour.

Please track your record that is there any NOC issued against mobile number [protected] or not.

NOC means NON OBJECTION CERTIFICATE and for me its mean all the dues and every things is clear and nothing is pending on me and its was process post discussion with you representative number mentioned on the notice.

I've been harassed by vodafone for this particular number [protected] and sending mesges on this my other number keep on calling for payment then why the hell you guys has provided the NOC if you cannot track it in your records?????.

I am giving you 24 hour and then ill take legal action on this coz i have the hard signed vodafone slip of this NOC.

So once again track your records and get this number activated.

Else ready for compensation of this harassment.

I had a vodafone number [protected] since last 5-6 years. I went out of country in August 2012 for 4 months in mean while my phone number was in off mode. Vodafone had deactivated my number and given that number to someone as per their policy but I had 300-400 Rs in my sim number. They have not returned me back those Rs even after making multiple complaint with vodafone. I am making those complaints since last month, could you please help me out to get that money back.

I had been a customer with Vodafone for 7 yrs,and in the month of August 2012 I was incorrectly billed for an amount of approximately Rs 3500..the bill had an additional charge of around Rs 2000 as internet charges. I visited the jayanagar Vodafone store several times,and spoke to the manager(Anil Muduli) about the same. Upon investigation it was agreed that Rs 2000 would be waived, and I will only have to make the payment of only Rs 1500. I made the payment of Rs 1500 immediately with the staff at the same store and also they converted my postpaid connection to prepaid as I was leaving Karnataka. Additionally they all promised that the waiver would be done asap. But unfortunately this was never done.. I sent several mails regarding this but no action was taken meanwhile I had traveled outside India. I have all the mails sent to the manager and the staff..

After all this while I haven't got any response from Vodafone about this case. but last week I get a mail out of the bloom from the Legal team of Vodafone threatening to file a case against me for the same. I sent them the chain of mails and explained them the situation. They instantly agree there mistake and accept to waive the rest of the amount and close the case. So wasn't all this just a technique to scare me and get the money. As i did not nudge to there demands they accepted there fault and humbly agreed my demands. This is how customers are getting treated these days by multi national companies. it is a shame.

I would want this case to be looked into and a fair judgement being made against Vodafone. I would them to compensate me for the inconvenience and also for harassing me with legal threats when the mistake was never mine..


I have all the evidence to prove this.

looking for some assistance in this regard from the consumer court.