Vodafone India Complaints & Reviews

This is to place on record that Vodafone - Internal Staff or Whomsoever has been providing my call records to the outside world. Proof of this was shown to me by a known person whom I dont get along with and a comment was passed which i do not want to mention.

Vodafone Security is a date of birth and an email address both of which can be found on Facebook or other Social sites.

Serious steps have to be taken to ensure Privacy. I Hope this is taken seriously and fixed.

On 9/1/2013 I have lost my cell phone & for blocking the SIM card, also asking for a duplicate SIM card I called Vodafone Customer care(111 no) around 11.30 pm. They had blocked the mobile services & promised me that duplicate SIM will be delivered to us within 24 Hrs. Today is 14/1/2013 still I have not received SIM card. When I enquired to Vodafone customer care they told us to go to Vodafone gallery & pay 2Rs. and take duplicate SIM. Now it's not possible to take new request.

I think they have not keeping there word & unnecessarily they are troubling customer. They only told us within 24Hrs. we'll get our SIM card. Now they are not sending the SIM card.

I rechared my vodafone prepaid no [protected] with rs 75/ but talktime balance shown in my A/c is 0.kindly refund the recharge amount.I haven't asked for any internet service.

Thanks & regards
Mukesh Semwal
[protected]...

I requested a sim calling on 111 and vodafone send a card for internet activation. My request and details were forwarded to
systematic knowledge services, andheri east,

on 8th jan 2013 I DID receive card which is yet not activated (today is 14th jan). I have been allotted no . [protected] by mr. Nitin from systematic knowledge services , andheri, which I found out later, is already registered on someone else's name and the sim number is blank yet.
Since 9th of January I have been talking to number of executives from vodafone helpline , which is been not able to serve any help yet.

I need to know if these vodafone stores are not capable of getting their work done or serve to people in right way , why they are associated with company?? do vodafone has any control over them and check if they are serving people in a right manner? isn't it ridiculous if a person waiting for internet activation since almost 7days?? is that vodafone stands for??

mr. Nitin from systematic knowledge services , contact no [protected] and his colleague contact no : [protected] and Mr. Rohan [protected] are so ILL mannered that they don't even bother to pick up customer's calls and answer any query. Its a shame, that vodafone is associated with people like never ready ,to work, forget help, even if they have received their money. Its shows vodafone as a company and it's interests.

I wonder where its going to lead vodafone. Rather then giving reminder calls unnecessary for bills 10 days prior bill payments , vodafone should start looking at services and think about tag line they are using.

Ridiculous service from vodafone and people associated with vodafone.

Looking at the already launched number of complaints against VODAFONE and SYSTEMATIC KNOWLEDGE PVT. LTD. , looks their association is so strong that seems like VODAFONE has appointed Systematic Knowledge Pvt. Ltd. to harass people with authority and made SYSTEMATIC KNOWLEDGE PVT. LTD. People as authorized fooling department of Vodafone. ... Bravo VODAFONE...


SHWETA WALAVALKAR
[protected]

Hi,
I have opted for Vodafone 2G data plan. by dialing *111# and after that it showed me 500 MB data for free. I subscribed for that. After which they sent me message that 52Rs. deducted from my account. I thought ok, as I have subscribed for this, lets give a try for the 15 days.
After 15 days , I did not find their service satisfactory. I decided to cancel their service by sending SMS CAN NEWBC52 to 144 on DEC-26 2012. (Which was told me by their CC executive). But after 15 days the service got renewed automatically. and to my surprise, again it got renewed after 15 days.
I lot 52 Rs. twice. So I called up customer care executive and asked for the refund. They noted my complaint ( [protected]) on their system.
However till date I did not get any refund. Whenever I call them , they say that it will get refunded in next 24 HRS. I check my balance in hope that it will get increased by said amount. But Alas .. I haven't yet received my money. can anybody please help ?

I am a Vodafone user, my number is [protected]. There has been a surprising deduction in my balance yesterday. I called Vodafone customer services on 13th Jan, 8pm and I was told that the systems are updating and I need to call back after 4 hrs. I give them a call this morning and now the advisor I spoke who mentioned his name is Vithal Ban. He has been rude, unhelpful, not ready to resolve the issue and kept me on hold for long. After repeatedly asking for a manager he never got me a manager. These guys are just not doing their job, Vodafone charges you 50paise per 3 minutes to speak with customer services. Customer puts you on hold for ages with no resolution. The advisor has acted smart, puts me on hold, comes back on the call using mute, checks on me if I disconnected the call being fed up to be on hold and then again puts the call on hold. I am still on the call while I am drafting this complaint. There is no manager coming on the line. Its been 40 minutes on the call and now the advisor has come back on the call, he is now able to check my information which he was not able to do since last 40 minutes and asked me to call back after 2 hours. I am still on the call, asked for a manager and he has put me on hold.

The advisor says that there has been a 61rs balance deduction for internet after I activated a 3G plan by recharging for 251rs. The deduction is on the account after I receiving a text from Vodafone that the data plan is active now. The advisor gives me a reason that after receiving the message it takes 4 hours for using the package without being charged. There is no telephone etiquettes, no empathy phrases, no soft skills. The customer is being treated as a number and now a human being. Its really embarrassing to be treated this way by your network provider. I am still on the call and its been 52 minutes, Vithal said he is transferring the call to the manager and has put me on hold again. I am being charged for this call without any resolution. I am sure all calls are being recorded and this call should be heard. I don't know whether it makes a difference to post a complaint on this site. Please guide me how can i resolve this kind of behavior and exploitation by the network provider. At the end of the day, we have already been charged incorrectly and when we call and then pay more to speak with customer services with no resolution.

Its heights now, the ADVISOR - VITHAL HAS DISCONNECTED THE CALL. Please please please guide me on how to complain and get a resolution for this behavior.

I DR VINODKUMAR BABURAO BALAPURE, am a post paid customer of VODAFONE mobile no.-[protected].In my november 2012 bill they have charged me Rs 50 extra for itemised bill service . However I have never requested for the same service.The customer care service not giving me proper response.Every time the customer care executive giving differnt reasons.One of the executive told me that ,it will be debited from my next bill. But it has not occured.

i am shashank rana and my num is [protected]. on 2nd janurary i have decided
to portable my idea postpaid to vodafone postpaid that is ([protected]) and
i talked to costumer care the send me a field boy who gave me a sim card
and take my documents and security of rs 250 and say that ur number will be
ported in next 5 to 7 days but till now my number is not ported to vodafone
when i call costumer care they told that we have no information about
it.....and say visit to cosumer care ......ma'am i am nt able to go
anywhere......and ur costumer care executives are nt taking my problem
seriously and they keep on saying these words again and again and keep on
disconnection the call again and again.... so plese solve out my problem as
soon as possible otherwise i have to do complaint to costumer forum and i
have a reciept too...

i am recharge 81 rs full talk time on dated 22.12.2012 in vodafone service provider.it is full talk time and i use so many time.but this date when i recharge 81 rs come on my balance but this balance in promo balance and its valadity is 21 days. at time of recharge there is not shows any limited valadity.After recharge it shows only 21 days valid and after is laps.I talk to customer care but says that i can help you, you use this promo balance in limited period.i want this promo balance in my main balance.

i am shashank rana, and i have requested vodafone to portable my number from idea to vodafone in one hour they send their executive who visited me on 2/1/2013 and took security of rs 250 and my documents to verify and say that within 7 days your number will be ported and vodafone will be activated....but on 9 day it is not activated and when i called costumer care they talked me in such a bad way and they disconnect my call again and again and they are not responding...please help me as soon as posible

Issue 1: I went to the Vodafone Store in South Extension on 9th Jan to upgrade my Blackberry data plan to 3G and avail a microsim as well for my businessphone. The store person, Mr Amit and Mr Kamal Patra advised me that it will be activated in 2 hours and deactivated my current plan. When it wasn't activated even after 4 hours, I called customer care who told me I was wrongly advised and it will take 24 working hours, with the result that I was left without a phone even now. The customer care person,Mr Sidharth Singh refused to connect me to the supervisor and said to wait or talk to higher authorities myself.

Issue 2: The bigger issue. When I probed as to why the Store misguided me they said they have no idea and have no control over retail stores and do not control them. Now as a consumer, it baffles me that Vodafone, that has its branding and all in retail store do not have policy and service control in retail stores however, they do give them access to their customer management software that includes all my personal, financial and business details. Should not mobile providers communicate this clearly to all customers? Is this a standard practice, if yes then it is dangerous. Forget the shoddy service and wrong information, but should not they take ownership of what the retail stores are doing? Are the stores to blame or the company? I am sure there is the risk of datatheft too in all these stores since they do not have supervision.

I had requested for a 3g plan on 2nd january and till date I am not able to use 3g services .Every executive tells me a different issue.But no one has resolved my issue.I am able to use edge but not 3g.
Its been 7 days and the validity of the plan is 30 days.Now they have deactivated IVRS options from my number.
I am frustrated and its causing a lot of inconvenience.
Please look into it on urgent basis.

Number : [protected]
handset : iphone5.

HI

who is that has activated the active service in my account as i have migrated from uninor to vodafone and i have submited the form in voda fone store near deve gowda petrol bunk and there was a balance of 45 rs in my account and i have not activated an i have already registerd that no marketing calls and service not to be sent and the name shart said that it was been activated on 27/12/2012 as i had given a call migration and recharge of 10+36 and once again i have called to customer care on 09/01/2013 kiran has been deactivated and i need my money back and why is that voda fone is doing like this and alternate no is [protected] time between 1:45 to 2 pm every day

i am vodaphone prepaird costumer ,i am plan thiland trip on 1212013.rgarding this i contacte custemer care or call center of voda. for information about international roaming i am speak yo Trupti shinde and Rahul dilip patil about same .they both gives me wrong information because of that i recharge my mobile with wrong amount and mental harrashment.the company can chack recording of same and refund me my money.and kike out such useless peoples.
Dr.Nitin Lahamage.
[protected]
lahamagedr.[protected]@gmail.com

STD outgoing service was deactivated on evening of 7 Jan 2013. After repeated calls to customer care and visit to the Vodafone store the issue has still not been resolved. The customer care representatives also have not been able to confirm the cause for the problem and have repeatedly violated false commitments of resolution.

Sir I have 3 vodafone connections.I don`t know why the services to the no-[protected] has been deactivated.My other 2 numbers (1) [protected] and(2) [protected] are working.Please let me know the reason and procedure to restart the line again.
Thanking you.
Yours faithfully,
Dr Santimoy Mukherjee.
email;[protected]@gmail.com

My vodafone mobile no is [protected], I recharged 399 BIS pack and also had additional balance,when my balance reached 14re my entire balance has been cut,again i recharged for 30re with me using NO DOWNLOAD still 5rs has got cut! what kind of service are you running??? If i dont get my balance back I will complain in the consumer court! You already take money for BIS 399 then why deduct balance and irritate customers!


Sruthi

I am using vodafone prepaid sim & staying in HSR. For around last 4 - 5 months, I am experiencing one major issue - range loses frequently. When I am in house, walking, bus, office(JP nagar 2nd phase), I am seeing this issue. Irrespective of the places or the state of mobile - whether stationary or moving, Issue remains.
If I switch off mobile for some long time like some hours & reboot it, issue goes for some days. But it comes back again after 3-4 days

Please Help

Dear sir/madam,
please send me my detailed call / sms history of last 8 months from jan 2012 to aug 2012 my mobile no. [protected], please make it as soon as possible.

Regards,
Prashant Kadam.

Hi,

This is regarding discrepancy in STD charges for my Mobile number in the bill
period of 1-Oct-12 to 31-Oct-12. My Docket number for this complaint is
[protected].

As per my tariff plan, call rates for all STD numbers is 0.50 Rs per minute.
However, in my bill, the discount related to my STD calls has been calculated
wrongly.

I am describing the calculations below for quick reference:
[protected]--
STD minutes used by me and mentioned in the Bill: 794 minutes
STD charges mentioned in the Bill: 794 minutes x 1.5 Rs/minute=1191 Rs.
Discount provided in the Bill for STD charges: 593 Rs.

Net STD charges charged in my bill after discount: 1191 Rs-593 Rs=598 Rs.

Actual STD charges based on my plan must be: 794 minutes x 0.50 Rs/minute=397
Rs.

Excess charges: 598 Rs-397 Rs=201 Rs.
[protected]--

As mentioned in the calculation above, my actual STD charges must be 397 Rs.
However, after discount, STD charges mentioned in my bill are 598 Rs (201 Rs
extra).

I have already contacted to Vodafone customer care many times by Email and
phone but everytime they provide me some vague responses and tell that
discount of 593 Rs is calculated correctly but no-one is able to explain me
that why the discount of 593 Rs is correct. I have tried to explain them on
call as well that the discount must be 794 Rs by explaining them the
calculations. Everyone is agreeing with the calculations but nobody is providing the resolution regarding less discount. Also Vodafone Corporate care team doesn't even read the mail before responding.

However, the discount have been correctly calculated for the next 2 month bills.

Would request you to please check the calculation and ask the Vodafone team to
adjust these excess charges in my bill period of 1-Oct-12 to 30-Oct-12.

Anticipating your support in resolving this billing issue at earliest.

Thanks and Regards,
Gaurav Kumar Goyal
+91-[protected]