Vodafone India Complaints & Reviews

Dear Sir/Mam,
I yadu nagar new customer of Vodafone postpaid [protected] since last month.I had taken the youth-250 plan and according to it 1GB data is free and I had consumed aprox 950 MB which is less than it.But the Vodafone store agent and customer care agent are not registering my complaint, saying that charges are according to the pro-database which I was not informed at the initial when I had taken the Plan by the executive or by any message that I have to use 750 MB or other.Now my billing Last date is 5-feb-2013 and I want to pay my bill but About Rs1000 Extra is added into my bill of that data and my complaint is not registered by anybody.I had complained a lot of times from mails but they are not responding .Please resolve the problem as soon as possible so that I can pay my bill and my number is barred off from the Vodafone service because of it I am facing a lot of problems.I will be thankful to you.

my phone no is [protected]
MY BALANCE IN PHONE WAS 842.50 AND NOW WHEN I CHECKED MY BALANCE IT SHOWS 0.00
HOW CAN A COMPANY TAKE ALL THE BALANCE WHEN ITS NOT EVEN USED
I WANT MY MONEY IN THE ACCOUNT BACK ASAP
THIS IS A FRAUD BY VODAFONE CO.
BEFORE MY BAL WAS DEDUCTED ABOUT 1000 RUPEES AND AGAIN THIS IS 2ND TIME

Dear Forum,

This is to bring to light the tricky business traps of vodafone.I have been using vodafone postpaid for years an on and off been subject to sudden high usage bills on sudden months.I have been tolerant enough to pay the bills as also the number had other conveniences like calling other in the network for free,certain amount of internet downloads free(supposedly) etc.This was until I realised one month when they charged me a sudden hefty Rs37,000 for internet usage.MY earlier high usages usually got unto rs.2000 to 3000 and if that is what the pattern was and if by rules the download is till 10 GB,then he vodafone customercare should have stopped the connection at and after 10 GB usage or at least by business ethics and principles send me a warning.If not so,at least the billing credit amount should not have exceeded rs 5000 and i should have been restricted usage unless the credit amount to my internet billing account has been paid.it is only at the end of month that i suddenly get a bill of rs 37000 which is a mere unethical business trick to fool customers and trap them in.
I am subject to the cheapness of a supposedly multi millionaire combat...wonder if this is how they make money...if they get away with on...they'll get away with this again and again.And the sufferers will be the innocent poor victimised customers who to avoid their harassment succumbs to such unethical and intentional cheap business tricks of these companies.

Dear sir/madam,

Good evening.


I am a vodafone user more than last six years ,but so for i have not received my mob. bill on my e-mail ,reason may be wrong e-mail id in Vodafone record . Also several times i tried to give my correct e-mail id ,but they never updated in their own record. My mob. bill for the period of DEC12-JAN13 received unexpected amount. When i contacted the customer care he told me you have used Internet from your mob for a short time and due to that Rs 850 is Internet uses charges is added.
I never used the Internet by my mob. because i have mtnl net connection and PC at my house . No body is full to use mob net for few min and paid Rs. 850. I do not know how its happened ,because the mob uses time which i am being told by vodafone that time my mob. was at home and i was in some family party with my friend. I am worried either my mob is wrongly used or the bill charges are in correct. I have asked several time from cust. care excut. and visited the vodafone office as well, but could not found satisfactory result.
Please do the need full and suggest the right solution, because there is no question of money but misuse of my mob. for Internet uses made me worry ,which i can not do in any case.

his is to inform you that i had taken two Vodafone Postpaid numbers [protected] & [protected] from Vodafone Gallery -Mulund. I was attended by Customer Supervisor Miss Ayesha who guided me to take the above two connections with the following facilities:
One plan was 399 double offer and the another one was 149 for which i paid Rs.199.
Since my wife was going to travel to Goa, I had inquired about the roaming charges for which she promised as null (no roaming charges).
The 399 Double offer had 3 GB internet free for 3 months, 800 mins local free, rest calls ([protected]@ 50 ps & Local @ 30 ps ) .
I had also opted for E-bill to cut down the cost of Itemized billing.

I had visited the gallery twice to confirm the services since i had to leave the country by 2 nd December. Instead of her confirmation of all the above services ,today when my wife called the Customer care helpline numbers from Goa, she has been informed there are roaming charges, data package charges and both incoming & outgoing calls are charged @ Rs. 1 . The Supervisor on call ignored to waive the roaming charges.

Since both o[censored]s are out of station, and since none of the facilities promised by the executive are been offered I would request immediate disconnection of both the service and full reimbursement of the Sim Card Charges i.e.. Rs.199 .

Please be noted that no bill will be paid by me for all the unwanted charges & do notify me regarding the date of disconnection of my services.

->I opted to port out of Vodafone due to the pathetic services. The porting request was sent on 14th December 2012. Changed to the new network on 21st December 2012.
->I did pay the outstanding amount on the latest bill. I am aware that there was still an unbilled amount that I needed to pay for the period beteween service provider change.
-> Vodafone does not send the last bill, no email, no hard copies, no nothing.
-> I am now informed by the new service provider that if I do not pay the oustanding amount of previous provider, my number will be disconnected.
-> I approach Vodafone store, they say pay Rs 1280.
-> Vodafone will not provide a bill to explain this huge bill. They will not even explain why this amount is charged.
-> My average monthly bill for the past two years is Rs 500.
-> asked them to at least send me a soft copy, answer is no. Same on their customer care number.
-> Not allowed to view bill in the on-line account either. I am locked out of this account.

I conclude that this is Vodafones way of ripping people off one last time when they get tired of the substandard services and opt to port out. I need to use my number, so i guess i will pay the bill now. Vodafone = thief.

Vodafone illegally harass me by banning outgoing of my phone no. [protected]. It was their gross negligence. The detail of my complaint is as under :

Vodafone is demanding illegal outstanding bill of phone no. mobile no.[protected] amounting to Rs. 700/-approximately which was closed on 1709.2012 on their Nabha Store with full and final payment.

I visited Vodafone store Nabha on 17th september and requested Mr Jaswant Singh employee of their Company to close the said number, on his instructions Ideposited Rs.300/- vide receipt no.PJB001c120917_3961671 and broke the sim card on his instructions. Now Vodafone Company has stopped outgoing of my current mobile no.[protected] on dated 17.01.2013 due to non payment of outstanding amount of mobile no.[protected] which is illegal and unfair on their side and causing mental harassment to me, please note due to their such illegal action my job is also suffering, since I am in the Sales job. Please note when I paid the full and final amount and the Sim card had been broken, how could the same number was in used. It was either the mistake of their employee Mr Jaswant Singh to complete the process of closing or the Vodafone Company.

Regards,
Sunil Kumar Bhalla,
Sai Arpan, Bhalla's,
Shiva Enclave,
Nabha,Punjab-147201

My mobile no. [protected]. I requested to convert my Vodafone prepaid connection to postpaid. I got a postpaid SIM card. Today at 9 AM I got a message from vodafone that, 'your connection will activate within 2 hours.' It was not activated within 4 hours, I contact the service center boy, he told me that, 'it will activated in the evening'. It not activated at 5 PM I visited the service center (mulund), the person Mr. Sanjay Chendaliya informed me that it will take time, and will activate tomorrow at 1 PM. I'm a business man and without my mobile number, I have to face a lot of problem.

So please solve my problem today. I also contacted Vodafone customer care, I got a complaint no. [protected]

When I approach the service center, for prepaid to postpaid connection, the service center person told me that "It will activated within no time".

DECEITFUL-DACOITY

1. Inquired Vodafone for post-paid tariff and plans.
2. On 23/01/13 got full-charge tariffs of requested plans from Vodafone ltd.
3. On 24/01/13 called for sign-up. The Errand ecec. Anand who came said the mailed details are incorrect and the provisions of free call mins of 100 for CLIP-Rs.25/- is not applicable to all and any of the plans listed in the mail and have to pay for it separately.
4. How is it correct..? Now from mail to sign-up a hike-change in tariff is said, then during first bill and goes on and on new unsaid charges being added without any end. How it is RATIONAL and FAIR.?
5. Is it not unfair, atrocious, unlawful disowning it's own mail sent after many levels of verification..? Does it not TANTAMOUNT to cheating...?

Myself,S.Gokul yesterday i done Rs.240.00 payment for vodafone postpaid number of [protected] but payment got failure so i again paid my bill it is successfull but in the bank statement the Rs.240 of pervious amt is taken from my kindly return Rs.240 to my bank account.

I had a Vodafone connection bearing number [protected] in Chennai.

I have moved to Mumbai.

I called Vodafone Customer Care ([protected]) on 1st December and spoke to Ms Kritika. The Call reference number was[protected]. I was told by Ms Kritika that I had a current month outstanding of Rs 414.00.

I paid the same through AMEX on 02/12/12.

Below are the details:

Vodafone Mobile No : [protected]
Subscriber ID : 5.27731.00.00.100002
Payment Amount (Rs Ps) : 414.00
Payment Date :[protected]:37:29
Transaction ID : MAM[protected]
Payment status : SUCCESS





I was also promised that the disconnection will happen by 15 days.

I however received a notification from my AMEX card that an amount of Rs 212.00 has been charged as per bill date 19th January.

Below are the details:

Biller Name: Vodafone Chennai
Mobile Number : [protected]
Account Number : 5.27731.00.00.100002

Due Date: 19th January 2013
Bill Amount (Rs Ps): 212.00
Pay Amount (Rs Ps): 212.00
Pay Date: 15th January 2013
Transaction ID: [protected]

Just a while back, I called your customer care number [protected] and spoke to a gentleman by name Mr. Ramesh. My call reference number is[protected].

He did not have an explanation and mentioned I shall get a call back. I am waiting for the same.

Let me now tell you what all happened post I wrote the e mail dated 18th January 2012.

18th January night: I received a call from a person by name Syed from number [protected]. The reference number of the call is [protected]. Essentially he said that nothing can be done excepting refunding the payment. However, he patiently listened to me. He also assured that I shall get a call back from his superior.


19th January morning: I got a call from a lady by name Banu from number [protected]. The reference number of the conversation is [protected]. She is one of the worst and rudest Vodafone customer care person that I have interacted with. Firstly, she said, your telephone connection was re-instated because of instruction from your corporate. She did not even know that this number [protected] is my own connection. I told her to send that proof or e mail "from my corporate". She bluntly said, its NOT our policy. What a shame in the name of "Vodafone Customer Care". Then she bluntly said, since we have charged you wrongly I shall refund the money and thats it! Nothing more! I asked her how will you send the refund, she said after 48 hours your phone connection WILL be disconnecetd and after a fortight, we shall send a cheque to your Chennai address. I mentioned, I am not in Chennai but in Mumbai. But the lady had the audacity to tell me that "its not our problem. Once the check expires, then you need to go to a Vodafone store in Chennai and collect payment" How mindless a person can be!

Ladies and Gentleman, I have presented my case. Now let me know what you are going to do about it.

I repeat what I mentioned earlier:

1. I have made the disconnection request on 1st December. I was promised that it will be disconnected after 14 days once I make my current month outstanding.
2. I have paid the current month (un-billed and billed) amount on 2nd December.
3. You have WRONGLY charged me Rs 212.00 on 15th January.
4. I need my Rs 212.00 back (and NOT through a checque to Chennai address but an address in Mumbai as its YOUR fault not mine that I have to run around to get the money back)
5. I need my compensation for YOUR mistake. Same logic: If a custome does not pay you on time, a custome pays penalty. If you take my money by YOUR MISTAKE (can also be trated as cheating!), you should be penalised.

Cheers!

Anand Chatterjee

my vodafone prepaid new number regestration is pending please regestered.
thanks and regards
nandakumar n

I have a vodafone connection "[protected]". I have submitted my closure of connection at Vodafone office at Visakhapatnam on 26th Sept 2012. I was told in the Vodafone store that my connection is closed. At the time of closure I have made all the necessary payments. But I still find my bill getting generated over the next two months. I have sent reminder emails to the vodafone care but did not receive any response. I got a demand notice on 27.12.2012 for paying my debt of 876. As i'm currently out of India i have payed it and requested to close my connection. This month as well the bill got generated. Request you to do the needful. I have as well dropped a mail to vodafone corporate care.

I have a Vodafone number [protected] which is sayin temporalily out of service, this number is register on my name Mohd Ami Ahmed but when i call to customer care they says that i have said wrong name, eariler i hav activate this number by sayin same name. How can be happen this? I have a another vodafone number eariler its have the same condition out of service so i take new number, how a another person know my details n deactivate my number...is their any present of privacy..this happen to several times that some one is deactivate my number how can i solve this problem

My name is siddhartha purohit
Resident of Plot No: 52, RK. Society, Allapur, Borabonda

Complaint: With in the radius of 50 mtrs, there are 6 cell phone towers in a terrace. Creating heath issue such as headache, body pain.

Please investigate

Siddhartha
+91 [protected]

Dear Concern,

I am using Vodafone corporate Services for my No:- [protected] from last few years it has come to my notice that i have been charged incorrectly for bills every monthly basis, this time an alarmingly high bill of Rs8613.00 approx in which shockingly they have charged Rs 6500 for internet usage only and Rs 850 tax, this is just next to impossible as i have never used services for this much amount. when i called customer care to inquire about all this the Agent named Sunny kept my call on hold for more than 30 minutes then i called again and agent named Sanjay kept my call on hold again for 30 minutes. these kind of services are unheard of. This is very shocking and frustrating to make a follow up with these people i want a strictest possible action taken against the company and the executives. I want a complete waiver of these incorrect charges for this month as well as all the previous month bills which i have paid.

I also want to reveiw all my monthly bills for last 1 year atleast as i suspect that in detail as i suspect a big fraud.

Supriya Bhat
[protected]
corporate connection post paid Vodafone
supriya.[protected]@yesbank.in

dear
sir
this my no.[protected]
my no band by verifiqesan
plz activet vvimp
last rec 10 pepar rec
id name by my no firup id- ayan ganguly, address-c-117/a sector-3 priya darshini nagar ring road no 1 district raipur mpcg
activation date 21-oct-2009 plz activet my no. vimp
reg
sunil tiwari raneh
alt cont.no.[protected]

Hello,

I have received message from Vodafone to make freinds in 2 Rs. per minute but when i tried it was fake. i tried today from 10 PM and found that this all services are fraud.

So my request is to Ban all these company's who used to promise this kind of vulger things.

These services are promoting vulgarity in new generation so i request to Indian constitution to make a strict law.


Looking for a reply.

Dear sir,
I have taken a vodafone connection (mob no. [protected]) on the m/o july 2012. at the time of taking the connection they committed that all calls on one vodafone local (delhi circle) mobille numbers will be free for lifetime. but now i have been informed through vodafone sms dated 27-12-12 time 02:36 min that dear customer please note wef next bill cycle fnf one no free calling promo will be charged at rs. 49 per month. to deactivate the service send dct fnf to 111. regarding this i called to vodafone care and vodafone nodal office also but they told this is the instruction of trai and we are following that. please help me out.



Thanks & regards

Aakash ranjan jha

i tried to recharge online for my vodafone number of amount 126 for internet plan but vodafone has not started the service though the amount is debited from my account. so please i want refund back in my account o[censored]nion bank account. i did recharge through debit card for the perpaid number [protected].