Vodafone India Complaints & Reviews

I had requested for portability by sms dated[protected] and unique porting code is VM545582.
Now vodafone has sent an sms to me which is as under:
"Dear customer, Thank you for continue to be a part of vodafone family. for any further queries
about your port out request you can call [protected], 10AM to 6 PM."

Since I do not want to continue with vodafone and nobody's responding on the above mentioned number,
I request you to please instruct vodafone to clear my portability and send the final bill for payment.

Regards
ANURAG SRIVASTAVA
303 RADIANT BLDG. WING-A RAHEJA VIHAR
NEAR CHANDIVALI STUDIO
POWAI MUMBAI
Cell No.- [protected]

Dear Sir / Ma'am,

Please disconnect my vodaphone postpaid connection [protected] ASAP.

Regards,
Prajna Hegde

Dear Sir,

I had refill my vodafone mobile number with 23 rupees for 1.2 paisa offer for 3 months on 12 Nov 2012 and received confirm message from vodafone saying: Congrats! Ab aapka Mobile to Mobile call rate hai 1.2p/sec & Mobile to Landline call rate hai 2p/sec. Yeh special rate 10-FEB-13 tak valid hai.

Now i have recieved message from vodafone on 16 Jan 2013 saying: Aapka 1.2 Paisa/Second calling offer Kal Khatam ho jayega that mean today i.e. 17 Jan 2013.

if the period is mention for 3 months and also date is 13 FEB 2013 then why I should get the message for offering ending before time. please resolve my issue as earlier as possible.

Please note: This kind of practise is happening from long time in Vodafone, i have noticed earlier also, but non availbility of sms or proof, i have not made any complaint earlier.

Hi

I am using vodafone post paid connection,

After using this service, I am felling very bad

They have charged extra amount, I called CC. CC told me amount will be subtract at next bill but last 3 months amount will not be substracted from my account. I have done more the 15 times mail and calls to vodafone CC

dear sir/madam,
i port my airtel no. [protected] in vodafone postpaid from noida sec - 18. i requested for postpaid plan of 149. they said that ok no problem we will give this plan to you on portablity. but when my no. is ported the plan of 199 is activated. i requested them to change my plan or cancel my portablity. but they are neither are giving me the plan of 149 or neither they are canceling my portablity. please help me.

Dear sir,

I have been using my cell phone no [protected] since few years. My actual billing has never crossed 2000/3000 per month. I have been receiving messages that the last month bill is for 30000 without any bill being send by mail or hard copy. The vodafone rep. has been calling us to pay the same immediately. We have asked them to sent the bill as a billing of such huge amount is un expected and frevilious. We hve not received any bill so far after a month of dialogue on phone.

We also have 15 numbers for our company also taken as corporate scheme and we have no issues on the same. This number is individual no.on my name. pl. assist.

ashoo talwar

Hi,

I converted my prepaid connection to postpaid (Corporate Connection).My number is [protected]. They used thrity party for address verification(Information given by vodafone employee). They came my home at 3 pm. At that time, i was in office(Vodafone don't know that all are going to office in working day). I informed to him that please come before 11 am or after 5pm. But he updated as "Door Locked" simply. I wait for 2 days for verification. But he didn't come. When i verify the customer care, They told these information and re-initiated the verification. But one week they did n't come for it. Also they block to call 198 from my number. (For this issue i mailed to vodafonecare.[protected]@vodafone.com. But they didn't take a single step for this). Today they banned all outgoing calls (Including to customer care).

Note:- [protected] ,198,111 are blocked from my number.

So first i called 117(Kannan). But they simply told that you have to call above numbers.I informed him that i can call to this number only. Please transfer the call.

Then went to vodafone mini store(Mugappair West). They also that you have to call above numbers. They dont have the facility to call customer care(OMG! vodafone store cant call to their customer care). Also they told that their system(Hope it is computer) down.But that time they are working for one new connection.

Then i called to the person who gave the connection to me. He also simply told wait until monday.(I have to wait 2 days).


Then i called to [protected] (Choose the existing customer option) from landline. If i choose to speak with customer care option,The record voice restarted.Till end, I cant speak to customer care person.

Then i choose the new customer option and connect to customer care very very easily.(Their intention is ,they can work for new connection. Not for old connection). But again he told that he can't answer and i have to call [protected].

In all call's, I told that i am in emergency. Please take any step or give emergency contact number.

All are told "NO EMERGENCY CONTACT NUMBER" in VODAFONE.

I dont know when they outgoing to be activated.


Totally , I got very very very worst service From vodafone..Now i am asking "Please please change to prepaid connection. I will change the netowrk."

1st i have rim mob no-[protected]. But i dissatisfied of service so, i change in to vodafone by mnp. This matter was 1.5yrs. But on 16.01.2013 i found that this no is deactivated. They can not give reason. This is my officve no. So, i do not where is my fault.

Please look at this matter as soon as possible.

Faithfully
Bichitra nanda panda
Mob-[protected]

Jan 2 we paid vodafone prepaid bill amount 891 but vodafone officer says bill not paid paid ref no is 904442

sir / madam

My mobile phone get lost yesterday. Please block my SIM no. [protected]

thanks
Ankit Arora

Respected sir,
I am a customer of Vodafone mobile service of phone number [protected].two plans were activated and money deducted without my consent.I can not deactivate it as I am unable to send messages for a month now so can't deactivate it.I received the following messages regarding the same :Your subscription for Vodafone TV All Channel pack has been renewed and Rs 50 has been deducted.Your next renewal date is[protected]. To cancel send CAN TV to 111/144.
Hello! vodafone TV All Channel pack is now active on your number, as requested. This service is valid till[protected] and a 1 days rental of Rs 7 has been deducted. Your current Balance post service activation is Rs 4.394. To cancel send DCT TV to 111/144.
I also don't know the language so customer care is not helpful either.I would like my money to be refunded and to be able to send messages.or I will have to file complaint in consumer court.
thanking you,
[protected]

Hi I bought a 3G 250 rs. 1GB plan from Vodafone for my ipad and was given 2 months free 1GB 3G data as a promotional offer. I paid an amount of 350 rupees too which included 200 rupees to be adjusted in my third bill and 150 as secutiry deposit/sim charges. I was told that the first 2 bills will be of zero value and there would be no need of any payments from my side and the 3rd bill be of 50 rupees plus taxes and from the fourth bill my charges would be 250 rupees plus taxes.
All the promises as usual were just bloated service offers which sounds good to be true but a real pain when accepted by the customer and exactly the same thing happened to me too. Vodafone's 1GB 3G data pack for ipad is at 250 rupees and my usage being limited I opted for this pack. My first bill was a whopping 1900 rupees and the charges were of 4 different 3G packs which got activated due to a technical error and no mention of the promotional 1GB plan on the bill not just that my services were blocked as the credit limit of 1200 was exceeded and I have used a total of 90MBs in that month . This was resolved on going to the vodafone store stating it won't happen and sorry to waste your time but the 2nd bill was of 2600 rupees. Descriptions were same 4 different 3G packs activated of 750 575....etc. again as usual I had to make the journey of 15Kms one side to goto the store and argue with the happy to help crew (so happy that they want us to meet them again and again) and get this resolved. He told me that the 3G will start in 4 hours. That was 2 days back and I got a mail saying your credit limit is 1200 and unbilled usage is already 1126 so make this payment else your services will be suspended. I am surely not in a mood to continue the services but is this what vodafone does to their loyal customers? I already have 2 vodafone connections and all are HNIs for the telecom sector even then they take such good care o[censored]s. I want a resolution of this mistake plus I also want a full refund alongwith the expenses incurred in calling vodafone care and the expense of travelling to the store which in a car costs around 100 bucks one side journey. Please help me get this resolved as my next step is to goto the consumer forum/court and get them teach a good lesson for letting the consumer pay for there trials and errors. Wishing this time they live to their tag line "Happy to Help, Really?"

My both the complaint numbers are[protected] and [protected].

Dear sir/Madam

I have purchased a new SIM card from your business associate Systematic Knowledge service Pvt. Ltd. on 6/7/2012 and the number been provided to me was [protected], but since today the same is not been activated and I have tried to call the person but the number shows switched off..
Attached is the receipt which is been issued against my purchase of SIM, and all related documents have been also given.
Have also visited Vodafone store but also denied for any kind of help in this regard. I have took this card from the associate as it was related to Vodafone if I get answers like this ,then why you please appoint associates .

I need you to activate this SIM urgently or will have no option other than complaining the same to consumer forum…..

Awaiting your reply on the same

Thanking you

Vinod prajapati
[protected]

I went to take my new nano sim for iphone 5 yesterday....and the guy at vodafone store told me that my new sim will be activated within 2 hrs...it has now been more than 24 hrs....still not activated....

I dont know why vodafone stores are so scarce....i have to stand in a queue even before the opening of the store...and they don't even have a phone....what a mobile service provider....

Called at customer care...first call the lady disconnected the phone....second call...she kept saying "Maafi chahte hain"...they don't even know what's nano sim...without phone for the last 24 hrs...seriously impacting my biz...i dnt knw why vodafone has a customer care..the lady said you need to go back to the store....i m amazed by the service level of vodafone......

GUYS if you are planning to take VODAFONE...think atleast 100 times.....they don't have vodafone store everywhere...if it is there it would take you atleast 3-4 hrs for your issue at the store....and most important the staff at vodafone store is incapable of handling the customers...they are very rude...

Respected Sir / Madam ,
I have prepaid mob. no. [protected]. I was complained to company that my net is not working properly. They were gave me time and said, still 31 December your problem will be solve.. after not solved I was called customer care three times.on Sunday 13 th January they called me and said problem is solved please check . yesterday I was started net,but problem is as it is. to day morning I called again to customer care. and person who was on call said there is network problem so it will be solve still 31 January...hahaaaaaa..what a funny......I think I have made mistake to transfer from BSNL to VODAFONE....

NAM BADE AUR DARSAN KHOTE.........HOPELESS SERVICE .......
please do something otherwise after 90 days i will use mob.portability again.....

Thanks,
Ritesh Darji

Dear Sir / Madam

When I call any number I get a voice message "your prepaid account has been suspended you can not make call to this number, Even balance is there in my account and validity also.My sim is lifetime.Cell No.->[protected]. Plzz respond to complain in +ve.

Ashit Mody

Dear sir,
I am using sim of vodaphone last 6 years.
During the bill period 15.12.12 to 14.01.12 .They charged for the Two pack(for reducing STD and Local rates) but they are not calculating these packs on Bill.So my bill gone high.

Aftet calling many times in call center they do'nt response.

I had taken a Vodafone Connection on December 12th 2012. The same was activated on December 14th 2012 and I was asked to be available for verification between Dec 17th to Dec 19th. My Plan was one with a monthly rental of 249 and a GPRS plan with rental of 250. Ins spite of repeated follow ups and calls, the activation was and is still not done. Finally after multiple promises but no verification, I spoke to the Vodafone representative, Mr Kalyana Murugan who had supplied me with the SIM Card on the 31st of December as I would be travelling outside Chennai from 4th to 14th January 2013, I needed the verification to be completed before 4th January. I was again assured of completion by 2nd Jan but again, another false assurance.

On the 5th of January 2013, I received a call for verification at which point I told them that I am not available in Chennai. The next day, Mr Kalyana Murugan called me to ask why I had not completed verification at which time I reminded him that he had been informed of my travel plans. He asked me to drop a mail from my official mail id to inform vodafone of my absence from Chennai and ask for revised verification dates which I refused to do since I had been following up multiple times for the same and been given false assurances that it would be done. The same day my number was disconnected and on trying to dial the same, the message was "It is switched off".

I dropped a mail to the corporate office in Chennai regarding the same and with a threat to take action if the same is not resolved. The lack lusture reply was that I had not completed verification and hence the services terminated temporarily. I have been in touch with Mr Kalyana Murugan since my return to complete verification, but all I get are more false promises. I am being billed for services which I cannot use and no attempt being made to resume the services. I cannot go to an alternate operator because the number is not active and it hasn't been 90 days since the connection has become active.

Please let me know what my legal stand point on the same is and what next steps I can take for this issue.

To Department of Telecommunication,
Sir,
i am vikram soni using vodafone postpaid number [protected]. I have activated a 3g data plan for Rs. 100.
and accordingly i got 300 mb of data usage. but i have used approximately 332 mb of data and accordingly
i should have been charged for the excess usage of 32 mb. but in my bill dated 24 dec,2012. i have charged
a rental of rs 100 and rs 686 for internet charges. They have charged me for the whole usage without giving
me the discount of 300 mb. When i told customer care about the same the gave me a reference number
i.e[protected]. for my query and told me that my issue will be resolve within 2 days. but i have not got any
reply. since then i have explained the same issue to many of vodafone representatives. but all in vain. the do
told me that they will let me know about the problem but no reply. i have talked to arround 10 persons and
all are saying that my issue will be resolved. its been 15 days i am trying for the and today when i called them
they told me that i will not get any discount because i have deactivated the plan on the same day when i used
the data. My issue is that if they are telling that pack will be activated after midnight they should also tell that
if a consumer deactivated the pack within same day of consumption the discount will not be given.
Sir they should have told me about the same but they did not. It is totally irrelevant charges.
Please do something in this regard.
Hoping a positive reply form you.

Thanks

I am in international raoming mode in Oman. Unable to make calls back to India. I can only send and recieve SMS messages and receive phone calls. But cannot make calls either in Oman or to India.

The mobile handset number is Vodafone [protected]