Vodafone India Complaints & Reviews

Dear sir, I am Ramveer Singh from moradabad (up)having a prepaid mobile number of vodafone i.e.[protected].I have received a SMS From vodafone last night at 8:24 PM on dated 22/01/2013 that a caller tune has been activated on my mobile number which is very dirty song caller tune. after two minute the monthly charge of callertune of Rs. 30/-has been deducted from my balance that is totally wrong after that I told to Mr. Rameshwar (customer care officer) for that but he told me that deducted balance can not refund to me and he misbehave with me. I want to say that I have not sent any request for a caller tune and any value added services on my mobile no.so kindly send my call details and massage details so that i can check my sent massage for a caller tune and any services. i am very trouble for that dirty caller tune. and i want my Rs. 30/- refund any how because vodafone company cheating with me due to caller tune without any request of any services. kindly send response as soon as possible and solve my problem.

You guys have time till tomorrow, my number [protected] has already been deactivated long time back and paid the dues post receiving the notice as this number was using by someone known to me.

Person visited to my office address took the money and provided all the NOC document to me which is with me and same ill be providing to you tomorrow as scan copy.

Because of this my current mobile number [protected] has been deactivated without any prior notice.

I will sue your company if this number is not activated within 24 hour.

Please track your record that is there any NOC issued against mobile number [protected] or not.

NOC means NON OBJECTION CERTIFICATE and for me its mean all the dues and every things is clear and nothing is pending on me and its was process post discussion with you representative number mentioned on the notice.

I've been harassed by vodafone for this particular number [protected] and sending mesges on this my other number keep on calling for payment then why the hell you guys has provided the NOC if you cannot track it in your records?????.

I am giving you 24 hour and then ill take legal action on this coz i have the hard signed vodafone slip of this NOC.

So once again track your records and get this number activated.

Else ready for compensation of this harassment.

I had a vodafone number [protected] since last 5-6 years. I went out of country in August 2012 for 4 months in mean while my phone number was in off mode. Vodafone had deactivated my number and given that number to someone as per their policy but I had 300-400 Rs in my sim number. They have not returned me back those Rs even after making multiple complaint with vodafone. I am making those complaints since last month, could you please help me out to get that money back.

I had been a customer with Vodafone for 7 yrs,and in the month of August 2012 I was incorrectly billed for an amount of approximately Rs 3500..the bill had an additional charge of around Rs 2000 as internet charges. I visited the jayanagar Vodafone store several times,and spoke to the manager(Anil Muduli) about the same. Upon investigation it was agreed that Rs 2000 would be waived, and I will only have to make the payment of only Rs 1500. I made the payment of Rs 1500 immediately with the staff at the same store and also they converted my postpaid connection to prepaid as I was leaving Karnataka. Additionally they all promised that the waiver would be done asap. But unfortunately this was never done.. I sent several mails regarding this but no action was taken meanwhile I had traveled outside India. I have all the mails sent to the manager and the staff..

After all this while I haven't got any response from Vodafone about this case. but last week I get a mail out of the bloom from the Legal team of Vodafone threatening to file a case against me for the same. I sent them the chain of mails and explained them the situation. They instantly agree there mistake and accept to waive the rest of the amount and close the case. So wasn't all this just a technique to scare me and get the money. As i did not nudge to there demands they accepted there fault and humbly agreed my demands. This is how customers are getting treated these days by multi national companies. it is a shame.

I would want this case to be looked into and a fair judgement being made against Vodafone. I would them to compensate me for the inconvenience and also for harassing me with legal threats when the mistake was never mine..


I have all the evidence to prove this.

looking for some assistance in this regard from the consumer court.

I had requested for portability by sms dated[protected] and unique porting code is VM545582.
Now vodafone has sent an sms to me which is as under:
"Dear customer, Thank you for continue to be a part of vodafone family. for any further queries
about your port out request you can call [protected], 10AM to 6 PM."

Since I do not want to continue with vodafone and nobody's responding on the above mentioned number,
I request you to please instruct vodafone to clear my portability and send the final bill for payment.

Regards
ANURAG SRIVASTAVA
303 RADIANT BLDG. WING-A RAHEJA VIHAR
NEAR CHANDIVALI STUDIO
POWAI MUMBAI
Cell No.- [protected]

Dear Sir / Ma'am,

Please disconnect my vodaphone postpaid connection [protected] ASAP.

Regards,
Prajna Hegde

Dear Sir,

I had refill my vodafone mobile number with 23 rupees for 1.2 paisa offer for 3 months on 12 Nov 2012 and received confirm message from vodafone saying: Congrats! Ab aapka Mobile to Mobile call rate hai 1.2p/sec & Mobile to Landline call rate hai 2p/sec. Yeh special rate 10-FEB-13 tak valid hai.

Now i have recieved message from vodafone on 16 Jan 2013 saying: Aapka 1.2 Paisa/Second calling offer Kal Khatam ho jayega that mean today i.e. 17 Jan 2013.

if the period is mention for 3 months and also date is 13 FEB 2013 then why I should get the message for offering ending before time. please resolve my issue as earlier as possible.

Please note: This kind of practise is happening from long time in Vodafone, i have noticed earlier also, but non availbility of sms or proof, i have not made any complaint earlier.

Hi

I am using vodafone post paid connection,

After using this service, I am felling very bad

They have charged extra amount, I called CC. CC told me amount will be subtract at next bill but last 3 months amount will not be substracted from my account. I have done more the 15 times mail and calls to vodafone CC

dear sir/madam,
i port my airtel no. [protected] in vodafone postpaid from noida sec - 18. i requested for postpaid plan of 149. they said that ok no problem we will give this plan to you on portablity. but when my no. is ported the plan of 199 is activated. i requested them to change my plan or cancel my portablity. but they are neither are giving me the plan of 149 or neither they are canceling my portablity. please help me.

Dear sir,

I have been using my cell phone no [protected] since few years. My actual billing has never crossed 2000/3000 per month. I have been receiving messages that the last month bill is for 30000 without any bill being send by mail or hard copy. The vodafone rep. has been calling us to pay the same immediately. We have asked them to sent the bill as a billing of such huge amount is un expected and frevilious. We hve not received any bill so far after a month of dialogue on phone.

We also have 15 numbers for our company also taken as corporate scheme and we have no issues on the same. This number is individual no.on my name. pl. assist.

ashoo talwar

Hi,

I converted my prepaid connection to postpaid (Corporate Connection).My number is [protected]. They used thrity party for address verification(Information given by vodafone employee). They came my home at 3 pm. At that time, i was in office(Vodafone don't know that all are going to office in working day). I informed to him that please come before 11 am or after 5pm. But he updated as "Door Locked" simply. I wait for 2 days for verification. But he didn't come. When i verify the customer care, They told these information and re-initiated the verification. But one week they did n't come for it. Also they block to call 198 from my number. (For this issue i mailed to vodafonecare.[protected]@vodafone.com. But they didn't take a single step for this). Today they banned all outgoing calls (Including to customer care).

Note:- [protected] ,198,111 are blocked from my number.

So first i called 117(Kannan). But they simply told that you have to call above numbers.I informed him that i can call to this number only. Please transfer the call.

Then went to vodafone mini store(Mugappair West). They also that you have to call above numbers. They dont have the facility to call customer care(OMG! vodafone store cant call to their customer care). Also they told that their system(Hope it is computer) down.But that time they are working for one new connection.

Then i called to the person who gave the connection to me. He also simply told wait until monday.(I have to wait 2 days).


Then i called to [protected] (Choose the existing customer option) from landline. If i choose to speak with customer care option,The record voice restarted.Till end, I cant speak to customer care person.

Then i choose the new customer option and connect to customer care very very easily.(Their intention is ,they can work for new connection. Not for old connection). But again he told that he can't answer and i have to call [protected].

In all call's, I told that i am in emergency. Please take any step or give emergency contact number.

All are told "NO EMERGENCY CONTACT NUMBER" in VODAFONE.

I dont know when they outgoing to be activated.


Totally , I got very very very worst service From vodafone..Now i am asking "Please please change to prepaid connection. I will change the netowrk."

1st i have rim mob no-[protected]. But i dissatisfied of service so, i change in to vodafone by mnp. This matter was 1.5yrs. But on 16.01.2013 i found that this no is deactivated. They can not give reason. This is my officve no. So, i do not where is my fault.

Please look at this matter as soon as possible.

Faithfully
Bichitra nanda panda
Mob-[protected]

Jan 2 we paid vodafone prepaid bill amount 891 but vodafone officer says bill not paid paid ref no is 904442

sir / madam

My mobile phone get lost yesterday. Please block my SIM no. [protected]

thanks
Ankit Arora

Respected sir,
I am a customer of Vodafone mobile service of phone number [protected].two plans were activated and money deducted without my consent.I can not deactivate it as I am unable to send messages for a month now so can't deactivate it.I received the following messages regarding the same :Your subscription for Vodafone TV All Channel pack has been renewed and Rs 50 has been deducted.Your next renewal date is[protected]. To cancel send CAN TV to 111/144.
Hello! vodafone TV All Channel pack is now active on your number, as requested. This service is valid till[protected] and a 1 days rental of Rs 7 has been deducted. Your current Balance post service activation is Rs 4.394. To cancel send DCT TV to 111/144.
I also don't know the language so customer care is not helpful either.I would like my money to be refunded and to be able to send messages.or I will have to file complaint in consumer court.
thanking you,
[protected]

Hi I bought a 3G 250 rs. 1GB plan from Vodafone for my ipad and was given 2 months free 1GB 3G data as a promotional offer. I paid an amount of 350 rupees too which included 200 rupees to be adjusted in my third bill and 150 as secutiry deposit/sim charges. I was told that the first 2 bills will be of zero value and there would be no need of any payments from my side and the 3rd bill be of 50 rupees plus taxes and from the fourth bill my charges would be 250 rupees plus taxes.
All the promises as usual were just bloated service offers which sounds good to be true but a real pain when accepted by the customer and exactly the same thing happened to me too. Vodafone's 1GB 3G data pack for ipad is at 250 rupees and my usage being limited I opted for this pack. My first bill was a whopping 1900 rupees and the charges were of 4 different 3G packs which got activated due to a technical error and no mention of the promotional 1GB plan on the bill not just that my services were blocked as the credit limit of 1200 was exceeded and I have used a total of 90MBs in that month . This was resolved on going to the vodafone store stating it won't happen and sorry to waste your time but the 2nd bill was of 2600 rupees. Descriptions were same 4 different 3G packs activated of 750 575....etc. again as usual I had to make the journey of 15Kms one side to goto the store and argue with the happy to help crew (so happy that they want us to meet them again and again) and get this resolved. He told me that the 3G will start in 4 hours. That was 2 days back and I got a mail saying your credit limit is 1200 and unbilled usage is already 1126 so make this payment else your services will be suspended. I am surely not in a mood to continue the services but is this what vodafone does to their loyal customers? I already have 2 vodafone connections and all are HNIs for the telecom sector even then they take such good care o[censored]s. I want a resolution of this mistake plus I also want a full refund alongwith the expenses incurred in calling vodafone care and the expense of travelling to the store which in a car costs around 100 bucks one side journey. Please help me get this resolved as my next step is to goto the consumer forum/court and get them teach a good lesson for letting the consumer pay for there trials and errors. Wishing this time they live to their tag line "Happy to Help, Really?"

My both the complaint numbers are[protected] and [protected].

Dear sir/Madam

I have purchased a new SIM card from your business associate Systematic Knowledge service Pvt. Ltd. on 6/7/2012 and the number been provided to me was [protected], but since today the same is not been activated and I have tried to call the person but the number shows switched off..
Attached is the receipt which is been issued against my purchase of SIM, and all related documents have been also given.
Have also visited Vodafone store but also denied for any kind of help in this regard. I have took this card from the associate as it was related to Vodafone if I get answers like this ,then why you please appoint associates .

I need you to activate this SIM urgently or will have no option other than complaining the same to consumer forum…..

Awaiting your reply on the same

Thanking you

Vinod prajapati
[protected]

I went to take my new nano sim for iphone 5 yesterday....and the guy at vodafone store told me that my new sim will be activated within 2 hrs...it has now been more than 24 hrs....still not activated....

I dont know why vodafone stores are so scarce....i have to stand in a queue even before the opening of the store...and they don't even have a phone....what a mobile service provider....

Called at customer care...first call the lady disconnected the phone....second call...she kept saying "Maafi chahte hain"...they don't even know what's nano sim...without phone for the last 24 hrs...seriously impacting my biz...i dnt knw why vodafone has a customer care..the lady said you need to go back to the store....i m amazed by the service level of vodafone......

GUYS if you are planning to take VODAFONE...think atleast 100 times.....they don't have vodafone store everywhere...if it is there it would take you atleast 3-4 hrs for your issue at the store....and most important the staff at vodafone store is incapable of handling the customers...they are very rude...

Respected Sir / Madam ,
I have prepaid mob. no. [protected]. I was complained to company that my net is not working properly. They were gave me time and said, still 31 December your problem will be solve.. after not solved I was called customer care three times.on Sunday 13 th January they called me and said problem is solved please check . yesterday I was started net,but problem is as it is. to day morning I called again to customer care. and person who was on call said there is network problem so it will be solve still 31 January...hahaaaaaa..what a funny......I think I have made mistake to transfer from BSNL to VODAFONE....

NAM BADE AUR DARSAN KHOTE.........HOPELESS SERVICE .......
please do something otherwise after 90 days i will use mob.portability again.....

Thanks,
Ritesh Darji

Dear Sir / Madam

When I call any number I get a voice message "your prepaid account has been suspended you can not make call to this number, Even balance is there in my account and validity also.My sim is lifetime.Cell No.->[protected]. Plzz respond to complain in +ve.

Ashit Mody