Vodafone India Complaints & Reviews

I had requested for a Vodafone data plan worth Rs 451 on 25th Jan , 2013 using vodafone's sms activation service at 2:39 PM. At this stage i had insufficient balance in my prepaid account and i got a reply back from them asking me to try again. I recharged my balance the same evening and sent another sms at 8:39 PM the same evening for data activation. Vodafone customer service activated my service that night , twice - once at 8:40 PM and another at 12:58 AM on 26th Jan , 2013 and deducted Rs 451 TWICE from my account. As per their service agent they consider the earlier sms sent by me at 2:39 PM on 25th still active even though their reply to me on that sms was clearly stating that i should try to activate the service after a recharge. I have been completely beguiled and duped by vodafone agents and their lack of service is really surprising. I am out of words for the manner in which they treated my complaint , both in person and on the phone. I would like to have their customer care service accountable for the inconvenience caused and bad service provided to me. Within 2 weeks of vodafone prepaid i have had about 5-6 bad experiences with vodafone's customer care agents.

Hello, I am Narasinga from Bangalore, same thing happens to me recently, Vodafone cheating like anything customers, I have taken 3g plan which Advance rental 1500/- for 2 months rental free, but first 15 days i did not connect the network at all, for that i raised complaint to customer care complaint number is [protected], they were taken very light and telling every-time they are going to do some national roaming, that will take some time, later on i was connected finally after a month i got billed 5600/- i just shocked, i really did not understand i was not connected properly hardly i used last 10 days which also with intermediate issues more over i paid 1500/- initially..
But here very bad thing they are sending demand notice to pay full amount immediately, and they were keep on calling me and shouting me to pay the money otherwise they will go legally, But when i asked them to send a bill, they were not sending, please suggest me, what should i do.
i want the justice on this.
Narasinga Rao
Bangalore
Mail id: dadi.[protected]@gmail.com
Mob: [protected]

Hi,

I have cancelled my Sim two months back and I got the confirmation mail as well as call from customer care on Dec 7th stating the connections were cancelled. Why is it that I am getting the bill again. I want you to respond immediately and sort out this problem immediately.

Mobile No: [protected]
Name : K S S P Ravi Teja
Email: [protected]@gmail.com

I had tried to do a online recharge of Rs 100. The transaction was getting struck due to internet issues. I tried to do it twice. I didn't try it a third time. But my balance from the account has been deducted twice though my account has been recharged just once. I have tried to lodge a complaint with costumer care of vodafone but every time they disconnect my call. They disconnected my call 4 times. My bank passbook clearly shows that balance has been deducted twice. Please advice further action.

Charged me 316Rs for two services I never asked for/ sent activation message for. Moreover, customer care gives vague information instead of solving my problem.

Iam a post paid vodafone customer for last 6 years, Unfortunatly I came to see the true colurs of Vodafone service from Jan 14th 2013. My number is [protected]. I never had a late biill payment in all 6 years and I feel sorry for myself for using this service for laast 6 years..

My connection was barred on 15th Jan due to reducing the credit limit from 3500 to 600 RS. I have called the customer care on 111 and informed them to increase the credit limit so that my connection will get active. They asked me to pay the bill which was 582 RS with due date of 26th Jan. I also paid that amount on 16th Jan itself before the bill date. It took me 3 and half days to restore my connection.
I was at my native for Pongal Vacation and I had to join my office meetings, but due to 3 and half days delay I was not able to join office meetings as I promissed while applying for leave.

Now my connectivity to reach customer care personal on 111 and 198 was removed and I am still not able to bellive that corporate gaints like Vodafone will behave in this way to harras the customers.

Currently I want to port away from vodafone but am not able to connect to customer care to know more details to complete the porting succesfully.

I mailed Nodal Officer. MR Anirudh from Hyd and he replied me in the promised 48 hours time but not in a convinsing manner. He just mailed me to contact 111 and 198 for any further help. I rechecked my email with my friend and it was written in English itself. Now as a last hope I escallated to MR Rahul who is the next level of escalation.

Points to note:
What was my connection to customer service voice support discontinued? am I not a vodafone customer? am I not paying you the bill? Did I behave wrongly with any personal?
When my outgoing calls were barred from 16th to 20th Jan. I called 111, 198, escalated support and even their Nodal officer..Some of them promissed me resolution in 4 and 8 hours and some promissed me a call back but no promise was kept. Even the Nodal Officer promissed me a Call back but never came back. This is the quality of service provided by Vodafone
Last 4 days am mailing all Vodafone escalation mail ID: vodafonecare.[protected]@vodafone.com, andhrapradesh.[protected]@vodafone.com and andhrapradesh.[protected]@vodafone.com but no one even cares to repond why my calls to 111 and 198 are disconnected to reach customer service executives
If a user is unable to make outgoing calls which is the primary part of mobile service does it take 3 and half days to resolve the issue? Dont these requests have high priority?

MY MOBILE NO. IS [protected]. WITHOUT MY PERMISSION VODAFONE ACTIVATED CALLER TUNE ON MY MOBILE. I DON'T WANT CALLER TUNE. SO KINDLY INCREASE MY AMOUNT AND CANCEL THE CALLER TONE. OTHERWISE I WILL GO TO CONSUMER COURT.
THANKS

Dear sir / madam

I called Vodafone customer care for new postpaid connection in Dec end 12.

Your customer are rep mr omprakash mobile no [protected] visited me gave me new sim . The new mobile no was [protected]. I put this sim in my mobile it was not working as mobile was showing no sim in 3 different mobiles. I tried to call Omprakash , he didn't pick up the phone. I tried customer care they say you go to store. I don't know which store and why? i even unable to switch the mobile. i dont know What to do?

So I applied I more sim on Jan 25, 13.Your customer care representative named Jeeva, Mobile no. [protected] visited at my home he got all the documents and 1 photo on jan 26, 13. He also gave me confirmation slip. The new number given to me is [protected].

It was informed that connection will be activated in 48 hrs and then I will have to call on 117 for verification. But my phone even after 3 days showing out of service area and I unable to do verification.

I made call to Jeeva, he is not Even picking mobile or responding sms. I called up around 20 times. i have discuss this matter with customer care vodafone. they are not able to give any satisfactory reply to me as there is no record with them.

therfore you are requested to registed my complain against the Jeeva and omprakash and their mobile no given to above. and return my all the documents & photo to the under sign.

This is the 2 nd time it has happened. Ultimately now I will never try to get any Vodafone connection as I am unable to get and use from last one month. I hope Vodafone will look into the matter and take some action.


Thanks & Regards,
Rajneesh AGARWAL
Escorts Limited

Mobile No [protected]

sir / madam

My mobile phone get lost yesterday. Please block my SIM no.[protected]


thanks
Ganesh

Hi,

I opted for MNP postpaid (Plan 149) for my number [protected] few weeks back. I submitted all the required documents to the agent. After few days i came to know that porting is done on another number due to error in CAF. After calling several times to the concerned person i did not get the issue resolved.

Now when i again called them for MNP they told me the plan is no longer available. I do not understand that how can porting of my application done on another number. Never expected such careless work your Vodafone.

Please let me know whom do i need to contact for this issue.

My complaint number is [protected].

've been wrongly charged by Vodafone for 3G data services that were activated without my consent.

After the expiry of an offer of a free 3G service for 2 months I was informed about the expiry one week late on purpose to fool me into believing that my free service pack was on and the 3G service was later deactivated only after 8 days for which, the charges I am not prepared to pay.

I have been a customer of Vodafone for 10+ years and this makes up for pathetic customer experience, besides being cheated into paying for services I was never informed or asked about.

Dear Sir,
It does not that my earlier message of complaint has gone through. To repeat in short I like to say that just 2 days ago I refilled my with Rs.100/- and had a deduction of Rs.22/- leaving a balance of Rs.78/- without using the mobile. Been receiving unwanted and unwarranted calls from the call centres and sms messages from the vodafone services which are not activated by me at all. A chrged battery runs down all to quickly with these regular services.
Would you kindly look into this matter and allow the customer to enjoy the services to his discreet and not harassed with fleeced deductions o[censored]nwanted and unwarranted services.
If your actions are swift in helping get rid of this menace,I will be grateful to be a help to you.
Thanking you,
Vodafone Customer,
P. de Souza

sir,
i got a blackberry phone and this is first time ever i use it. so i called vodafone customer care for assistance. they misguide me that plan of rs. 399/month will make you download unlimited and no cost will be charged on internet except video streaming and vodafone live.i said okay and got the plan.
now i am upgrading my BBM and it charged from my main balanced. and i again called your customer care.they are very rude. they ask for wait wait wait every time. after aprox. 15 minutes they transfer my call to supervisor. and he said i can not give your money back. if you misguide us and don't help us, then where will we go.?
its a request if you understand my problem. and help me out. its not about money i've lost. but make sure that this will never happen again and never misguide any customer .
thanking you
nayan([protected])

Dear Sir/Mam,
I yadu nagar new customer of Vodafone postpaid [protected] since last month.I had taken the youth-250 plan and according to it 1GB data is free and I had consumed aprox 950 MB which is less than it.But the Vodafone store agent and customer care agent are not registering my complaint, saying that charges are according to the pro-database which I was not informed at the initial when I had taken the Plan by the executive or by any message that I have to use 750 MB or other.Now my billing Last date is 5-feb-2013 and I want to pay my bill but About Rs1000 Extra is added into my bill of that data and my complaint is not registered by anybody.I had complained a lot of times from mails but they are not responding .Please resolve the problem as soon as possible so that I can pay my bill and my number is barred off from the Vodafone service because of it I am facing a lot of problems.I will be thankful to you.

my phone no is [protected]
MY BALANCE IN PHONE WAS 842.50 AND NOW WHEN I CHECKED MY BALANCE IT SHOWS 0.00
HOW CAN A COMPANY TAKE ALL THE BALANCE WHEN ITS NOT EVEN USED
I WANT MY MONEY IN THE ACCOUNT BACK ASAP
THIS IS A FRAUD BY VODAFONE CO.
BEFORE MY BAL WAS DEDUCTED ABOUT 1000 RUPEES AND AGAIN THIS IS 2ND TIME

Dear Forum,

This is to bring to light the tricky business traps of vodafone.I have been using vodafone postpaid for years an on and off been subject to sudden high usage bills on sudden months.I have been tolerant enough to pay the bills as also the number had other conveniences like calling other in the network for free,certain amount of internet downloads free(supposedly) etc.This was until I realised one month when they charged me a sudden hefty Rs37,000 for internet usage.MY earlier high usages usually got unto rs.2000 to 3000 and if that is what the pattern was and if by rules the download is till 10 GB,then he vodafone customercare should have stopped the connection at and after 10 GB usage or at least by business ethics and principles send me a warning.If not so,at least the billing credit amount should not have exceeded rs 5000 and i should have been restricted usage unless the credit amount to my internet billing account has been paid.it is only at the end of month that i suddenly get a bill of rs 37000 which is a mere unethical business trick to fool customers and trap them in.
I am subject to the cheapness of a supposedly multi millionaire combat...wonder if this is how they make money...if they get away with on...they'll get away with this again and again.And the sufferers will be the innocent poor victimised customers who to avoid their harassment succumbs to such unethical and intentional cheap business tricks of these companies.

Dear sir/madam,

Good evening.


I am a vodafone user more than last six years ,but so for i have not received my mob. bill on my e-mail ,reason may be wrong e-mail id in Vodafone record . Also several times i tried to give my correct e-mail id ,but they never updated in their own record. My mob. bill for the period of DEC12-JAN13 received unexpected amount. When i contacted the customer care he told me you have used Internet from your mob for a short time and due to that Rs 850 is Internet uses charges is added.
I never used the Internet by my mob. because i have mtnl net connection and PC at my house . No body is full to use mob net for few min and paid Rs. 850. I do not know how its happened ,because the mob uses time which i am being told by vodafone that time my mob. was at home and i was in some family party with my friend. I am worried either my mob is wrongly used or the bill charges are in correct. I have asked several time from cust. care excut. and visited the vodafone office as well, but could not found satisfactory result.
Please do the need full and suggest the right solution, because there is no question of money but misuse of my mob. for Internet uses made me worry ,which i can not do in any case.