Vodafone India Complaints & Reviews

Issue 1: I went to the Vodafone Store in South Extension on 9th Jan to upgrade my Blackberry data plan to 3G and avail a microsim as well for my businessphone. The store person, Mr Amit and Mr Kamal Patra advised me that it will be activated in 2 hours and deactivated my current plan. When it wasn't activated even after 4 hours, I called customer care who told me I was wrongly advised and it will take 24 working hours, with the result that I was left without a phone even now. The customer care person,Mr Sidharth Singh refused to connect me to the supervisor and said to wait or talk to higher authorities myself.

Issue 2: The bigger issue. When I probed as to why the Store misguided me they said they have no idea and have no control over retail stores and do not control them. Now as a consumer, it baffles me that Vodafone, that has its branding and all in retail store do not have policy and service control in retail stores however, they do give them access to their customer management software that includes all my personal, financial and business details. Should not mobile providers communicate this clearly to all customers? Is this a standard practice, if yes then it is dangerous. Forget the shoddy service and wrong information, but should not they take ownership of what the retail stores are doing? Are the stores to blame or the company? I am sure there is the risk of datatheft too in all these stores since they do not have supervision.

I had requested for a 3g plan on 2nd january and till date I am not able to use 3g services .Every executive tells me a different issue.But no one has resolved my issue.I am able to use edge but not 3g.
Its been 7 days and the validity of the plan is 30 days.Now they have deactivated IVRS options from my number.
I am frustrated and its causing a lot of inconvenience.
Please look into it on urgent basis.

Number : [protected]
handset : iphone5.

HI

who is that has activated the active service in my account as i have migrated from uninor to vodafone and i have submited the form in voda fone store near deve gowda petrol bunk and there was a balance of 45 rs in my account and i have not activated an i have already registerd that no marketing calls and service not to be sent and the name shart said that it was been activated on 27/12/2012 as i had given a call migration and recharge of 10+36 and once again i have called to customer care on 09/01/2013 kiran has been deactivated and i need my money back and why is that voda fone is doing like this and alternate no is [protected] time between 1:45 to 2 pm every day

i am vodaphone prepaird costumer ,i am plan thiland trip on 1212013.rgarding this i contacte custemer care or call center of voda. for information about international roaming i am speak yo Trupti shinde and Rahul dilip patil about same .they both gives me wrong information because of that i recharge my mobile with wrong amount and mental harrashment.the company can chack recording of same and refund me my money.and kike out such useless peoples.
Dr.Nitin Lahamage.
[protected]
lahamagedr.[protected]@gmail.com

STD outgoing service was deactivated on evening of 7 Jan 2013. After repeated calls to customer care and visit to the Vodafone store the issue has still not been resolved. The customer care representatives also have not been able to confirm the cause for the problem and have repeatedly violated false commitments of resolution.

Sir I have 3 vodafone connections.I don`t know why the services to the no-[protected] has been deactivated.My other 2 numbers (1) [protected] and(2) [protected] are working.Please let me know the reason and procedure to restart the line again.
Thanking you.
Yours faithfully,
Dr Santimoy Mukherjee.
email;[protected]@gmail.com

My vodafone mobile no is [protected], I recharged 399 BIS pack and also had additional balance,when my balance reached 14re my entire balance has been cut,again i recharged for 30re with me using NO DOWNLOAD still 5rs has got cut! what kind of service are you running??? If i dont get my balance back I will complain in the consumer court! You already take money for BIS 399 then why deduct balance and irritate customers!


Sruthi

I am using vodafone prepaid sim & staying in HSR. For around last 4 - 5 months, I am experiencing one major issue - range loses frequently. When I am in house, walking, bus, office(JP nagar 2nd phase), I am seeing this issue. Irrespective of the places or the state of mobile - whether stationary or moving, Issue remains.
If I switch off mobile for some long time like some hours & reboot it, issue goes for some days. But it comes back again after 3-4 days

Please Help

Dear sir/madam,
please send me my detailed call / sms history of last 8 months from jan 2012 to aug 2012 my mobile no. [protected], please make it as soon as possible.

Regards,
Prashant Kadam.

Hi,

This is regarding discrepancy in STD charges for my Mobile number in the bill
period of 1-Oct-12 to 31-Oct-12. My Docket number for this complaint is
[protected].

As per my tariff plan, call rates for all STD numbers is 0.50 Rs per minute.
However, in my bill, the discount related to my STD calls has been calculated
wrongly.

I am describing the calculations below for quick reference:
[protected]--
STD minutes used by me and mentioned in the Bill: 794 minutes
STD charges mentioned in the Bill: 794 minutes x 1.5 Rs/minute=1191 Rs.
Discount provided in the Bill for STD charges: 593 Rs.

Net STD charges charged in my bill after discount: 1191 Rs-593 Rs=598 Rs.

Actual STD charges based on my plan must be: 794 minutes x 0.50 Rs/minute=397
Rs.

Excess charges: 598 Rs-397 Rs=201 Rs.
[protected]--

As mentioned in the calculation above, my actual STD charges must be 397 Rs.
However, after discount, STD charges mentioned in my bill are 598 Rs (201 Rs
extra).

I have already contacted to Vodafone customer care many times by Email and
phone but everytime they provide me some vague responses and tell that
discount of 593 Rs is calculated correctly but no-one is able to explain me
that why the discount of 593 Rs is correct. I have tried to explain them on
call as well that the discount must be 794 Rs by explaining them the
calculations. Everyone is agreeing with the calculations but nobody is providing the resolution regarding less discount. Also Vodafone Corporate care team doesn't even read the mail before responding.

However, the discount have been correctly calculated for the next 2 month bills.

Would request you to please check the calculation and ask the Vodafone team to
adjust these excess charges in my bill period of 1-Oct-12 to 30-Oct-12.

Anticipating your support in resolving this billing issue at earliest.

Thanks and Regards,
Gaurav Kumar Goyal
+91-[protected]

Dear sir

Your vodafone care are not change a my call rates my current call rates are 1 rs
Than before map call rates are 1/second...

I contact Vodafone customer care via phone calll as well as mail(Sunil Wadhwa Customer care executive) but they won't respond satisfactory answer and try to extend this matter for a long period and not trying to get resolved
Vodafone has charged me the wrong internet bill of Rs 1800 even when I already activate the internet plan on my number. When I complaint to the customer care then they told me we are activated the promotional offer on your number and not charged the monthly rental of internet on your bill but how they can activate the promotional offer on my number and simultaneously charged the monthly rental of internet from the day one on which I activated the internet plan.

In my last two bills, i have been charged for rs 70 (in each bill) for biscoot services that was activated without my authorisation.
when i raised a complaint , they said that the charges cannot be reversed.

i need help getting the money back and also extra compensation for the wastage of my time in the past 5 days. i am a postpaid customer.

Complaint No: [protected]
Company : Vodafone

Mobile no: [protected]
Email id: [protected]@gmail.com

Dear Sir,

I was using a goldan Vodafone number prepaid[protected]

My name is shakil khan

My sim was not working so I visit at vms/vs/111/nodal they said that number has been swep from Vodafone distributer.

But I not request for sim replesment- port out and vms exe. Said that number ([protected]) was replaced 1-jan-2013 TIME-6.PM. by a M.R.ISHAK DISTIBUTER FARUK TELECOM CRM-SIM-[protected] & [protected].

So I want to know that how it is possible as I am using a number so why my sim replace

This is my business number I am facing very problem and I am loosing my business.

So plz provide call detail 1-jan-2013 time 6.p.m. to 2.00 p.m. 2-dec-2013+sweping document+ M.R.ISHAK DISTIBUTER FARUK TELECOM CRM-SIM-[protected] & [protected] is block & terminet urgent base

Sir last time my one prepaid number was also replaced by any another person on 1-dec-2012 number was [protected] name is salim khan so visited at VMS/VS/or nodal office for get this number again name of same name salim khan

Till now 34 days has been gone but no any proper salutation/answer not received from Vodafone . that was my business number and I am losing my business from 1-dec

Now 2 case has been over and 2 sim replacement has ben done with out any information

I waited about 35 days for your revert and get these sim card again but there is no any improvement about my these case so nw I am taking legal activation against Vodafone Company or CEO Mr. Anand Sahai for fraud SIM replacement . now I has been registered FIR today in police station /consumer court/Trai.

In last 30 days 2 sim replacement case has been happened with my self. I hope after these 2 case who was replaced sim card Vodafone will take legal action and will be terminate these guys .

These connection is running on my name if any person replace sim card and misuse my card and called to any terrorist.

So I have no any responsibility after 1-dec-2012 to till now and the responsible person will

1. Vishu Verma ([protected] ) who has replaced sim card

2. Isak ([protected] ) who has replaced sim card

3. Munir ([protected] ) who has replaced sim card

4. Nodal Office ([protected] )

5. CEO of Vodafone Anand Sahai .

I will wait today till 12.00 PM for your revert and with my both numbers and my lost money and lost business money.

My company recently given me corporate number( mobile no-[protected] on the name of “Maini Materials Movement Pvt. Ltd.” ) of Vodafone for official use. But you have barred services of my number since last 2 days .When I asked your customer care about the reason then they have told me that some other guy from my company with number ([protected]) has not paid his bill that’s why you have barred my services also . From past two days I am requesting to enable my number just because I have nothing to do with that guy & his number but you guys are not listening .Pls tell me what is the logic behind it. If my company is purchasing 50 numbers from you then will I be responsible of every number & it’s bill ? what is that logic ? This is my official number & my work is suffering . I want activation of my number from immediate effect. I am not responsible for bill of some other guy just because he is using number given by my company. Pls tell me clearly I can’t take responsibilities of all numbers purchased by the company. & also talk to my company about changing our service provider. Because this is not the way to serve in corporate. There are several other ways to tackle these type problems like talk to our office coordinator about pending bills or any other problem etc. But barring services of my number for pending bill of some other guy’s number is just ridiculous. Pls remove my number from alternate number from any other number from my company. My work is hampering just because of it & I can’t take chances with it anymore.

I am very much disappointed from your way of treatment to customer & it is not acceptable in corporate world also.

without my request they set a caller tune and cut 30rs from my balance and then they deducted 15rs for the song ....then i called customer care and there executive talked so badly,he misbehaved.....

Hello sir ,

Sub:- Regarding de-Activation of Data Pack of 100 MB and refund of money Rs 33 .

With due respect I have to state that I have been using My VodaPhone Number [protected] from last 12 years but now a days the service of VodaPhone is going worst that I had ever experienced .From last two Weeks VodaPhone service provider deducting my money on the basis of Activation of Data Pack of 100 MB three times although I hasn’t activated that In fact Your Customer Care Executive Manju Rani is Responsible for activation of this service.

So this is the request to you that kindly de-activate this Data Pack service and refund the amount of Rs 33 back on [protected] that you have deducted otherwise I have to forcibly change our service provider finally
.
And In fact I had to drop my Plan of Converting this Pre-Paid account to Post Paid.

I hope you will consider my complaint seriously and resolve till today.

Thanking you

Pushkar negi
[protected]

Send me Billamount my emailid

dear sir,
i am using vodafone mobile connexion under kolkata circle from last six months. my no., is [protected]. i am enjoying rs.147 mobile internet plan,i.e, 1200mb data/month( prev., 2gb/month) in my sonyericsson xperia x10i( with 16 gb external memory card and 8 gb free space in it). now a days i am facing data theft from the service providers' end. i have informed by the aforesaid provider that i will consume the allotted data with 40-60kbps speed. but when try to download a large file with download resuming facility by using opera, ucweb or embedded webkit, the following problems occurred. the download speed decreased from 40-60kbps to 636-45bytesps,thereby deliberately damaging the downloading content. additionally i could not able to resume them.this new technique of data theft vodafone is applying to all different download content,e.g, national treasure(700 mb), amazing spiderman(545mb) to name only a few.
plse take suitable actions against these new data pirates.
ps. all download contents are free.

Complaint #1 :
My Vodafone prepaid tariff was expired in the month of december2012 and i called to customer care on 31st dec 2012, to ask the tariff details n the executive said me that for me to recharg 83 and i vl get 0rs talktime and all call rates vl b 1/2p/sec,and my 1st 3 sms vl b chargabel and 97 sms vl b free for d day.
and by trusting him n beliving him i recharged of rs83 bt now my all sms charged 1rs,
so beliving him recharged so nw i want my sms to b free

Complaint #2:
as my all sms are charged 1rs icalled to customer executive on 2nd jan 2012, around 9.50pm, he spoke to me n when still i was speaking abt the tariff suddenly he kept me on hold without informing me and transfered to other guy. soi felt insult bcoz stil i was speaking him, the the other guy who took took the transfer cal spoke to me for 2min n the he kept my call on hold for 59min. n i was on line for 59min.
so i want to know is this the way u guys shows the respect to ur customers ?
so both of the executive insulted me badly.
and also u later when u guys promised me that u solve my problem n get me back on 3rd jan 2012. bt still no responce fm u.
now a days Vodafone bcame worst really im not at al happy with ur netwok.


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