Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
Vodafone India
Vodafone Essar Ltd.
Customer satisfaction rating: 37%
25401
COMPLAINTS
ADVERTISEMENT

Vodafone India Customer Care

TwitterFacebook
Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
855
down
534
+91 98 2009 8200  (24x7 Support)
up
894
down
451

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
37%
Complaints
25401
Pending
0
Resolved
9088
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Vodafone India related photos (4721)

Complaints with pictures are more trusted and informative    View all

Vodafone India Complaints & Reviews

Sort by:

[Resolved]

V
Bhopal, Madhya Pradesh
Hi,,

I went to recharge my Vodafone number. In Vodafone there is an option of 80 on 80,, means if you recharge your # with 80Rs you will get a full 80Rs balance.

I generally do recharge by internet but some reason this time i went to shop for recharge.
But that shopkeeper told me that he will charge 10Rs extra as you are getting full talk time. I asked him if its for 80Rs and the company its self not asking extra charges you are not suppose to take. He said that its a rule in M.P. that you have to pay extra charge. I went to another shop and they did recharge it in 80Rs.

I was sure that we don't have to give any extra amount on any recharge to shopkeeper or a dealer but what about the people like or mom dad who hardly use there mobile phones and they don't know about recharge terms and condition.

Dealers already having there commission from the company and they are still asking for extra income.

I am not sure this complaint will will be considered or not but I would just like to drag your attention on this kind of activity are taking place if we don't take action against them they will keep continue and others will also start doing this.

This is STD PCO shop at Jawahar Chowk Sarswati Nagar (Just next to Vidhya Mandir Stationary shop) TT Nagar Bhopal (M.P.)
Complaint marked as Resolved Aug 13, 2020

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

    [Resolved]

    H
    Noida, Uttar Pradesh
    Hello,
    My Mobile number is [protected]
    complant number C[protected]
    From the past 5days Rs5.33 has been deducted from my mobile account balance without any reason.
    I had launched a complaint regarding the same to the customer care.
    The customer care said that some service is active and and told me to send sms
    CAN VL 16 SMS 144
    I have send this sms more than 4 times.But still my money is getting deducted everyday.I want all my money back.This is fraud by vodafone because of which I am suffering.I need an explanation as soon as possible
    Complaint marked as Resolved Aug 13, 2020

    Vodafone — deduct my money by misuse reason

    dear, sir
    myself
    bishnu prasad panigrahi.i have taken a connection vadaphone.my no is [protected].whether i have recharge then afterr some time they have deduct my money by un useable reason.i have complained nearest retail conter.from the time of i have suffer this problem.soplease have a right step against vadaphone service and returned may sum credit tomy vadaphone account where as cut dnd service i face same problem
    Dear Sir

    My Phone No is [protected] (Punjab) my phone is automatically come to a minus balance of Rs 24 which the sim was not used by me last 1 month I want to know in which sence you deduct my balance.

    Vodafone — deduct money everyday

    Sir ,

    My number is [protected] .
    I didn't activate STARTOP service on my number .
    But customercare excutive is not giving me clear alnswer and when i request them to find out right answer thne she (pinkky Garg ) hold my call and transfer to other which was tapped call .

    please look at this matter and kindly revert my money back .

    and request to your excutive give proper anser without call cutting

    --

    Regards
    Bhavesh
    ADVERTISEMENT

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

      [Resolved]

      D
      New Delhi, Delhi
      Hello,
      This is regarding data plan charges levied to me which I have never asked.. My Vodafone number is a corporate number under special plans. Last month, in June I called up Vodafone to activate data services on my number. I was told that Vodafone mandates that for activation/deactivation of any plan/services, they require mail from registered mail ID as the plans are different from general public. Accordingly I mailed their corporate care ID to activate Rs.98/- (2GB data plan). I had to follow-up their customer care a couple of times and after 2-3 days the data services were activated. I got a confirmation call from their department that Rs.98/- plan has been activated on my number.

      Now, here comes the invoice for June-July wherein I have been charged Rs.199 for the data plan. There are charges of Rs.199 plus the pro-rata charges of Rs.73/- for 10 days. There is a charge of Rs. 30 too for 10 days o[censored]sage of Rs.98 plan. Interestingly, there are more charges o[censored]sage of data beyond 2GB limit.

      I have been writing to Vodafone since 2 weeks now telling them I have never requested for Rs.199 plan and that I have only Rs.98/- plan running on my number. The guys are just adamant and telling me that I have both Rs.98 and Rs.199 plan activated on my number. I have also forwarded them the first mail which I had sent for activating data services in which I have clearly stated that I want Rs.98 plan. I have no idea who told them to activate Rs.199 plan. They haven't shown me any evidence yet wherein I have requested for Rs.199 plan, they are just making it up on their own and trying to fleece me..

      By the way, Rs.199 is the unlimited data plan. I have tried hard but failed to get them to understand that if I was indeed on Rs.199 plan, I shouldn't have been charged for excess data but as I have been charged for data beyond 2GB, it serves as an adequate proof that their systems too have me on Rs.98 plan.

      I had also called up 198 (Vodafone complaints number) and had a long discussion with Mr. Himanshu (senior level) about my problem. We checked the invoice I had received and could make out that there indeed are wrong charges of Rs.199 data plan in the invoice. He had promised me to reverse these charges in the next bill cycle. He advised me to pay the bill for this month as all reversals in any case would be made in next billing cycle only. He gave me his word and accordingly I have paid this month's bill.

      On top of all this mess, my data services had been deactivated without informing me. This is just disappointing and uncalled for..

      I wrote the same to corporate care telling them the whole issue again, my discussions with Himanshu and that I have paid my bill on his word. I requested them to reverse the charges as discussed and activate my data services asap. I got the reply and its the whole story again.. They have refused to reverse the charges and the data services aren't resumed as well.

      I have heard several complaints from other Vodafone users about the billing issues and how they are charged unnecessarily for services they never asked but I never thought that I too would become a victim.

      I would like Vodafone to look into this judiciously and reverse the unnecessary charges levied onto me.

      Regards,
      Dinkar Goel
      Vodafone number: [protected]
      Complaint marked as Resolved Aug 13, 2020

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT
        D
        Chennai, Tamil Nadu
        hi Sir,
        kindly tell vodafone to stop all FLASH masseges on my mobile no.[protected],as they send every 30 sec...
        ADVERTISEMENT
        M
        Delhi, Delhi
        I applied for Do Not Disturb on my Vodafone mobile no. couple of months back. But I still get many promotional SMSs almost...
        ADVERTISEMENT

        [Resolved]

        S
        Hyderabad, Telangana
        i would like to change number potability, my mobile no is [protected],i had tried 3 to 4 times but the request is not done,i had call to the customer service centre but they were given answer try after some time,i want change my number other services,please accept my compliant.
        Complaint marked as Resolved Aug 13, 2020
        Dear Sir/Madam

        This is bring to your kind notice that i am using BSNL connection Numb.([protected]) from last 6 years and now have applied for Vodafone portability on 22nd Jan and fullfilled all the formalities yet till now i have not got any type of response from ur side and still my numb is going in BSNL and not converted in vodafone.
        10 days have already been past how long its process ?
        Its only 7 Days procedure to convert any numb. into network.

        Would request u to please see in this.

        Regards
        Anupam srivastava
        well i am using tata docmo([protected]) and i have applied for vodafone portability on 25th of january... a week has been passed and its not converted into vodafone ... how many days it will take 2 convert this portability... the procedure is going very slow ... please do it fast asoon as possible...
        Dear Sir,

        I have just ported my mobile number ([protected]) to Vodafone which took around 13 days. When I talked to customer care (during portability process) after listening the complaint and taking full information (which was not useful for them) was saying that go to the outlet we cant help you. Now after porting its, still creating a problem that I cant receive any call, it shows that this no. does not exist. When I talked to your customer care representative he was misguiding me and when I said him to transfer the call to his senior he disconnected the call.

        I joined vodafone to be for its reputation but beginning was so bad that I start loosing my trust on Vodafone.In beginning you are doing this than i can imagine what you will do in future. I think i made mistake by opting portability to vodafone.

        Thanks & Best Regards
        Harsh Golchha

        [protected]
        [protected]
        ADVERTISEMENT
        i have got my number([protected]) ported to vodafone on 18.02.2011 and i have submitted all the documents(as mentioned by trai).but till this date i have not got my number started.i have enquired about this again and again and the company persons are always telling me to wait for 24 hours.if i call to my number it says all services are disconnected.and if i insert the port sim given by vodafone it shows sim card registration failed.i had sent a message to mr naveen ([protected]) vodafone employee regarding this but i didnt received any response from him.iam thinking of filing a case against vodafone in the consumer court for the inconvience caused to me.

        shivaraj tandur
        [protected]
        haveri
        [protected]@ibibo.com
        The complaint is regarding mobile number portability request of vodafone mobile services(Bangalore). As per TRAI says sms port to 1900 to get a port number its more than 14 days that I havent received any port number to switch from this Value for No Money mobile network. I always get a message stating its some internal issues contact customer care and the main part is that even after continuos try and waiting on call they couldnt connect me to customer care.Iam using an Iphone and when ever I activate gprs my balance goes in Negative. When other attractive mobile service providers are there in the city with especially 3G activated networks why should we suffer with this vodafone as Iam a high end user of Internet on Phone.Also vodafone do provide unlimited internet for 95rs but is not available for Iphone as the company knows data usage will be high.
        Respected Sir,
        I Ajay Agarwal resident of siliguri,port my mobile number [protected] from uninor to vodafone at vodafone store at siliguri on dated:4/4/2011,but till now date 22/4/2011 they haven't port it .Now my number shows that" check the number and dial again " by uninor IVR ,and the vodafone store representative does not give any response.
        I have raised request 2 time for porting from LOOP to Vodafone but my first request have taken more then 15 days so it was of no use because portability is not valid for those many days.Again i have raised another request for number portability from LOOP to Vodafone but nothing is happening it more then 9 days now.My porting number was [protected]

        When i have called to LOOP customer care they are continuosly telling me that VODAFONE have not send any acknoledgement to us.Below is the email statement provided by them

        ********************************************************************************...
        "Dear Mr. Bafna, Warm Greetings from Loop Mobile!This is with reference to your communication addressed to us pertaining to porting request made.We wish to inform you that as we have not yet received the acknowledgment from the other service provider would request you to visit the other service provider and resubmit the Documents as the UPC code is valid till[protected].We hope to be of service to you in the near future should you consider to become Loop Mobile again. "

        Thanking you. Yours truly,
        For Loop Mobile (India) Ltd
        Zeba Pathan.Customer Service Delivery.

        ********************************************************************************...

        When the above statement have come to me and i called up to Vodafone customer care they told me to visit the store where i have provided the request.I dont know for what reason customer care support is there on call.

        After visiting Vodafone gallery they told me your card will work after 2 days but nothing happened and the whole circle is going on again and again.Why customer are facing such problem in Number portability.

        Telecom company should be strictly warned by government to not to do such stuff with customers.Humble request to provide service effectively.

        Thanks & Regards,
        Jitendra Bafna

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

          [Resolved]

          R
          Pune, Maharashtra
          I got one simm card post paid from vodafone office, pathankot.
          the number was some thing XXXXX77119. Mr. Shammi was dealing the matter.
          Due to address proof problem sim was deactivated within a day or so. I asked Mr. Shammi that let me deposit the fresh address proof as we are tenants and we have to move to different location within city after some time. He said the enquiry people has submitted a negative addrees proof report and your simm will be deactivated. After that you may not get the same number again. I asked him about refund of deposit and cancel the simm from my name. he promised me refund after cancellation of number in my name. I handed over the simm to him at the very moment.

          Now How can vodafone has raising a bill for a simm which I never used?
          Complaint marked as Resolved Aug 13, 2020

          Vodafone SIM Card — sim card deactivated after every 2-3 days

          Hi, I applied for new Vodaphone sim card. I was about to get it within 3-4 days but got it after 2 weeks. Also i got nearly 25 calls from vodaphone regarding address verification which I honestly and completely answered. Then I also I got message on my phone saying "SIM card registration failed". I contacted customer care and it was restored after again verifying the address. Today again I got the same message "SIM card registration failed".

          I want to register my complaint against vodaphone for poor services and thus causing mental stress.

          Kindly accept my complaint and help me. Thank You.

          Akhil K
          akhil.[protected]@gmail.com
          [protected] (this is the failed SIM card number )

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            [Resolved]

            S
            Madurai, Tamil Nadu
            Myself Mr.Giridhar,i had used a vodafone post paid number since one year and the number is [protected].. for this number bill is in due from 3months.the vodafone customer care person mr.Ravi called me to remind my due bill since then i have replied them please wait upto 1st of augst i will pay your due amount, but he collected a number which i regularly use to make a outgoing calls(from my diled list)/and he called to that number, and said that the person mr.giridhar had given your number as asecurity person number,he has not paid the bill since from 3months,the bill amount is 2400rs.so as he given your number as security person you have to pay the bill before 15:30 hrs on 26/07/2011,actually he called nearly 13:45 hrs.. and he asked the person to give your online banking details to deduct the money.and he blamed the person that he is going to file legal case on me (giridhar) and i am going includ your name in legal case which is going to block your passport like that he made feared the person.actually the person who is not at all legally related to this issue.

            now my complaint is i have given the security person number as [protected], but he called another number from my dialed list.. how can he use my personal data,he haked my personal data and the vodafone company has failed to protect my personal informaion to others.and vodafone should not disclose my personal information to others without my permission.so the vodafone company has voilated to keep securing my information to others so i am puting my complaint in consumer court on vodafone for disclosing information to others.

            the person called me is Mr.ravi as he said while talking with him. and called me and my friend who has paid the bill from [protected].

            and one more complaint on vodafone that i want put is they hurt my feelings by collecting the bill from un authorised person which interm dicrease my pristage in socity.so i am appilling for hurting me. i dont knw that what it exactly means in law terminology.but i know in telugu language as '' paruvu nastam dhava'' i demand the explanation from vodafone as said earlier.

            finally i request to vodafone please take it as a serious issue and do the needfull, Because i had never said to the customer care executives i will not pay the money like that, i always requested them to wait for some time in a desent and polite way. but they behaved indesent way, please take a action on Mr.Ravi([protected].) who has done the illegal activity and hurting the human egos, actually my friend is about to leave to abroad.. he mad the person so heasty and feard by saying your passport gonna block.

            so please consider this as a serious issue.. and should not repeat

            please contact me on [protected] for discussion and more details on this.



            Thank you

            Giridhar.S

            [protected]
            Complaint marked as Resolved Aug 13, 2020

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

              [Resolved]

              K
              Jodhpur, Rajasthan
              sir mera naam kuldeep bishnoi hai. sir mere naam par 5 postpaid canation chal rhe hai . sir main ek student hu aapke store main pahle mere frnd work karta tha usne mujhe aur mere do dosto ko postpaid no. dilyaye the aur kha tha jab inqvairy wale aaye to unhe tu apna koi busineas bta dena aab sir mere ek frnd ne jo is waqt jail main hai bill nhi pay kiya to aaj mujhe jaipur se rajveer singh rana ki call aayi aur unhone mujh se batmeeji se baat ki aur dhamki dhi ki agar aaj ki date main bill nhi pay hua to tere khilaaf fir hogi sir main ek student hu aur meri dipresation ki mediseen chal rhi hai raajveer sir ko maine ye bhi kha ki main ye bill 3 instaalment main pay kar dunga par fir unhone muje gaaliya di main 4 gante hospital main admit rha hu aur meri dipration ki mediseen chal rhi hai raajveer sing ke bolne ke gatiya tarike se mujhe ek baar chakkr aaya hai mere hath ki finger tuth gyi hai abhi tak maine ghar kuch nhi btay hai par sir aap unhe samjha to sakte ho ki kis tarike se baat ki jaye so plz help me i pay your bill in instaalments so try to understend
              torcher
              Complaint marked as Resolved Aug 13, 2020
              Hello Respected Sir!
              I am Asokan, Chennai ([protected]) (Vodafone)
              Yesterday(10/07/2010) Morning one call from Vodafone guy,(Ph.No.[protected]. at 09.54am) That person asking to me, your name is Asokan for irrespective, i asked what you want?, That fellow is i am calling from Vodafone you must give the answer, i asked how many person call for me, that person told, we are asking, you must give the detail for using singular words,
              i told i can't give the details, that person told challenging for me we blocked in your connection, i told if blocked to my connection i goes to consumer court, but that person told we are (Vodafone) is Big Ocean, you just Biscuit i blocked in your connection with in a day, you can't any thing for ours, he challanged for block the connection, i want the details for you, i giving the all details for Vodafone customer showroom at Ambattur Branch last two months back, last month one guy collected the all details from through phone, i was using the connection for last three years,i thing vodafone are not liking my connection, what i do?
              Thanks
              N.Asokan
              [protected]@yahoo.com
              sir rajveer sing rana ne mujhe mindly torcher kiya hai . main dipration ka mareez hu uske kaaran mujhe chakkr aaya 4 gante hospital main rha meri right hand ki 2 finfer main fecture hua rajveer sing rana ne mujhe dhamkee di hai ki tujh par case chalega sir main ek mba ka student hu main bahut darr gya hu agar mere khilaaf koi case hota hai to ya police mere ghar aati hai to main ek latter like kar sara ilzaam aapki compny aur rajveer sing ke uppar daalkar mar jauga sir main aapka bill installment main pay karne ke liye readdy hu so sir plz help me otherwise ...
              help me
              ADVERTISEMENT

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT
                T
                Gurgaon, Haryana
                Dear Sir,

                I have mazor concern related to Customer Service provided by the company.

                Currently...
                ADVERTISEMENT

                [Resolved]

                A
                Chandigarh, Chandigarh
                dear sir

                myself arun singla using phone no. [protected]. i had ported this no. on vodafone networks couple of months before from tata cdma.
                today morning my no. was not working as vodafone had barred my no. for incoming and outgoing calls, wihtout informing any reason or sending any sms. on enquring the reason from coustmer care i came to know that there is some outstanding on our no. in the previous co. which was not true, as i had given the copy of the receipt and also vodafone executive had checked this out personaly from tata outlet that there is no outstanding balance against this no.
                now i had tried vodafone coustmer care to register a complaint that you are harrasing the coustmer without any reason and lauch a complaint in this matter so that higher management should come to know about this issue but they had straight forwardly ignored the matter and said we wouldnt register a complaint in this matter.
                according to me my service were hampered without any notice or any fault from our side and companies are taking advantage o[censored]s. if possible sir kindly look into the matter and if possible fine them for discontinuation of serveices without any notice or call. secondly there were no dues pending.
                thirdly not registering the complaint. today i called coustmer care aroun 11:30 am and talked to Miss. Pooja, then she forwarded no. to miss Preeti and finally she farworded no. to mr. anuj. but nobody was ready to register a complaint.

                arun singla
                [protected]
                Complaint marked as Resolved Aug 13, 2020

                Vodafone Mobile Service — Mobile Outgoing barred

                Iam using vodafone mobile from last 8 months, every month Rs.2000 paying to vodafone post paid service. If I cross credit limit they will send intimation (ex...you cross 80% credit limit....). But this month they have informing in the last minute. You have crossed 100% credit limit in second saturday evening 6.30pm next day is sunday. After this my line is disconnected. Iam not received any prior intimation from them.

                I called requested customer care to activate the line. Because I received intimation in the evening and next day is sunday. Iam able to pay the amount in monday. They have not accepting finally my mobile line got disconnected.

                vodafone mobile service providers — Outgoing and Incoming Barred

                Hi there,

                Hope you are doing good. This is to notify that my outgoing and incoming calls on [protected] has been barred for no reasons and i have been paying bills on time rather due to unsatisfied services and illogical bills every month i asked the company to disconnect my another number i.e [protected] too, but rather than taking necessary actions the company has bared my outgoing and incoming calls. This is my official phone so i get lot of calls and even make lots of calls everyday.

                Kindly do the needful as this kind of output is never expected from a brand name Vodafone.

                Thanks in advance for your support and i will be really grateful.

                Regards,
                Mukesh Chadha
                [protected] (cell)
                [protected] (Alternative number)

                Vodafone mobile — outgoing barred

                myself supriya kulkarni i am using sim of vodafone numbered [protected] from about last 1 1/2 month suddenely today my outgoing facility abarded n reason told is document unavailability while i have submitted all the essential documents so plz check for it n restart my service as soon as possible.
                ADVERTISEMENT

                Vodafone Mobile Service — Amount Rs. 120 deduction without download

                I am user of Vodafone service on Mobile no. [protected]. This is my personal mobile and I am only responsible for use. On Dated 17/09/2011, I shocked to know that I have minus balance in my account.
                Without any downloading Rs. 120 have been deducted from my balance account. Then I have contacted vodafone service for the reason they replied that mobile used for video downloading @ Rs.15/-per download and total download was 8 nos.

                But I know that I have not downloaded.

                Pl. look into the reason and Rs.120 again accounted in my balance.

                Thanks,
                Abhijeet

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT
                  G
                  Kolkata, West Bengal
                  This is to inform you that I am getting calls from [protected] , the person calling said that he is from Vodafone and my...
                  ADVERTISEMENT

                  [Resolved]

                  G
                  Pune, Maharashtra
                  My complaint is that Vodafone number that is used by my family member gets unwanted messages all day long. I had registered the number for do not disturb through their website. Unfortunately I we got a message saying that it will take 45 days (believe me it is 45 days), which is by itself an unusually long time. Even after 45 days my family member complains of receiving unsolicited messages which not only drains the battery, causes serious concern of having to check if something important or relevant has been received only to realise that its the same unsolicited message. This is gross. Any attempt to call the customer care is so painful that we have given up on that.
                  Please help.
                  the number is [protected]
                  Complaint marked as Resolved Aug 13, 2020

                  Vodafone — do not disturb not working

                  sir i have a connection of vodaphone no. [protected] and had activated do not disturb on 19-nov-2008 at 12:18 p.m.
                  the same was confirmed by vodaphone via the s.m.s. they sent to me, giVING ME REGISTERATION NUMBER [protected] AND WITH A PROMISE THAT ALL PROMOTIONAL MESSAGES WILL STOP COMING AFTER 2 JAN 09 3.04 P.M.
                  BUT EVEN TODAY THEY ARE SENDING ME 10 TO 12 MESSAGES PER DAY AND 2 TO 3 CALLS BY VODAPHONE NUMBER GIVING DETAILS OF VARIOUS PROMOTIONAL SCHEMES OF VODAPHONE.
                  FOR THE LAST 10 DAYS I HAVE CALLED CUSTOMER CARE 8 TIMES AND EVERY TIME THEY CUT THE LINE AFTER LISTENING TO MY COMPLAINT OR JUST SAY THAT MY VOICE IS NOT CLEAR.

                  IS THIS THE SERVICE OF VODAPHONE CUSTOMER CARE ?

                  KAMALA MISHRA
                  JUHI KANPUR 208014
                  It is not the calls that we are facing problems but the sms' that we receive. Sometimes the frequency of sms' is as high as 1 in 5 mins. please stop all the unwanted sms' now onwards.
                  Only those messages that are extremely important and beneficial to us must be sent.

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                    [Resolved]

                    R
                    Gurgaon, Haryana
                    I (Debasmita Bhattacharjee) have purchased a Vodafone K3570-Z USB stick from Vodafone Store, c/o Maruthi clothing Co., Plot No.7-D, 1st phase,Doddanekundi industrial area, Whitefield road, Bengaluru-560048, opposite side of Graphite India on 28th June,2011 against my mobile no. [protected]. The Vodafone store guy has convinced me that with Rs1346/- installation charge I will get one month unlimited internet browsing ie. till 28th of July,2011. So after purchaing on the same plan, it was running perfectly till one week. On 5th July 2011, they have suddenly disconnected my connection & also deducted Rs 380/- which was already there in my sim for any other calling purpose. I went to the stall, they told me it will be connected within 24hours. But it hadn't. Again I went there on 8th. The story was same. Again I was convinced & came back with a thought that it will be activated within 24 more hours. But it hadn't. I went to the sore again on 11th July & after a hot conversation with me they told me the same.

                    I came back & went to the store on 13th again because it was not done & went with a mind set that if it will not be activated, I will return it back. They convinced me that they cant take it back, after an hour they have done it ok for me & also retured my Rs 380/-

                    Story is not end yet. Again the same problem started (no connectivity & balance was then negative ie deducted all Rs from there) from 24th July & I went to the store to get it done. But they didnt do anything & told me to go back home call after 3 pm to Raghu ([protected]). I called him but he was not picking it up, & then he switched it off. I tried to use the internet & as usual it was not happening. Today I have tried him again & he picked it up & told me "if I will call again & again he will sitch it off" & also ill treat with me. After few minutes he sent me as sms saying that we have requested you not to use internet before 26th, but you have used, that's why your ballance is negative, so we cant do anything, you have to recharge it again to continue.

                    That means, instead of one month I have got only 18 days unlimited connection, & moreover they have deducted my oringinal call balance. So please let me know how many time I have to visit the store to get it done or what is the procedure of get rid of this thing with full compensation back. I wish to switch over to any other connectivity.

                    My another phone no.is [protected]
                    Complaint marked as Resolved Aug 13, 2020
                    Hi Friend.

                    I also join you in condemening the Vodafone for its services. The Vodafone center are pretty ... . You wait for hour or so, and you issues has no immediately solution. Next day, you need to visit them again.
                    i am not writing it just for sake. I had to run atleast three days continously to get my sim activiated. They have taken an Life Time Validation Fees, and disconnect the connection if not used for 90 days. Then the life time validity does not arise.
                    And documentation. I have submitted my documents on Saturday, til Wednsday, no message nor my phone started working.
                    On Tuesday morning when i called Call Centre for 12 minutes no one responded. And they charge 50 paise for 3 minutes. In the evening tomy luck got one executive attending my call. Gentlemen gently says me that i need to visit the vodafone center again.

                    SO, the best option is to change the service.

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                      [Resolved]

                      Service Opted: Rs. 99.0 GPRS plan.

                      Billing: Rs. (99 + 536) = Rs 635.0
                      ( 0 downloads, never connected to laptop also, no chatting)

                      Contacted Vodafone customer care: complain taken twice, rejected first. No reply on second time complain.

                      Now: Customer Care not answering any call.
                      Complaint marked as Resolved Aug 13, 2020
                      i am billed certain amount for sending some MMS which according to me are never sent from my no. i complained about this but the customercare dept is telling me that it is system generated and hence cannot be faulty and asks me to pay the bill as it is. i have been using my recent and only phone no. for over 8 years now. i have asked for detailed bill for the MMS that the company has charged me but they are not able to provide that to me and pressuring me to pay the billed amount. i told them that i am willing to pay the amount other than the MMS but it is not acceptable to them. it not a matter of few rupees but its a matter of "why should i pay for the feature i have never used?" please help. i dont my no. to be blocked by them as well. thanks.
                      Hi,
                      My balance has been deducted for the past 4 months without any service delivered nor any request from my end. I have spoken to Vodafone call center and the store manager at Noida without any helpful response from either.

                      Request your advise as i, as a consumer, feel that i have been taken for a ride by a so-called consumer friendly service company.This speaks for a poor service and corrupt practice by Vodafone.

                      Regards,
                      Sinmoy, New Delhi
                      [protected]
                      Thanks for your time.

                      I've disconnected my connection last month. Due to delay shown by CC. and I have no hope of getting any money back.

                      Though I have provided my alt. phone number in my complaint. I've not received any call.

                      BTW It is 536 Rupees. Not 10/-
                      ADVERTISEMENT
                      disappointed

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                        [Resolved]

                        Hi,

                        I was using my vodaphone number since last 3.5 years. Credit limit as per vodafone customer care is 5000 Rs. I have to urgently travel to US in June 2011. Due to this I was not able to pay my bill.

                        In the mean time [protected] - vodafone recovery lady started calling people from my previous month outgoing calling list. If it is a simple call, I would have got it as reminder to pay bill. But she abused everybody to the number she called from my list. I have atleast 13 numbers where she called at odd numbers to verify if Gurpreet is with them. And she abused them like anything.

                        In the mean time the bill was paid on 19th - 3000rs & on 20th july for 1900 Rs..The bill was deposited in kapurthala town.

                        But the harassment never stopped when people got call from [protected] again and now with more harsh & abused words.

                        1. Accessing the personal records of phone number is a crime
                        2. Calling to unknown people and abusing them is never tolerable; when they are your brother sisters and friends
                        3. Keep on calling even if the bill is already paid.

                        Please look into this isse ASAP. I have good hopes from this forum.

                        And to surprise, I have seen some more complaints on the same forum for the same vodafone number.

                        Thanks,
                        Gurpreet
                        Complaint marked as Resolved Aug 13, 2020
                        Hi,

                        I will surely add this complaint to this link. But even after getting so many complaints on this number [protected] in the past in the same forum - Have VODAFONE (big player in telecom) has taken any step to atleast given training to how to talk to people?

                        As I have paid the bill in last month only, can vodafone give me list of numbers hwere they made unnecessary calls? Can Vodafaone call again to appologise to those people who has got calls at 11:30 PM in the night also.

                        Can Vodafone same person can call to my friends whom she has abused during their working hours?

                        I dont want anybody else to face this issue again for non professional approach of delaing with 3 year long customer of Vodafone.

                        I am open to discuss this issue here and dont want to trap it with customer care soft talks.

                        Feel free to interact at this forum.

                        Thanks,
                        Gurpreet

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT

                          [Resolved]

                          L
                          Delhi, Delhi
                          This Complained is in refrrence to my Number-[protected] that i am using from vodafone.
                          i am facing the problem with your network & not able to send any sms.
                          I have changed the handset and message settings too but not able to sort this problem out.
                          I have already placed a complaint to customer care department but still no response from your side.
                          i am facing this problem from last 15 days.
                          Please look into matter and reply me as soon as possible with a proper solution otherwise I will go for other networks as well.


                          Mobile No-[protected]


                          Regards
                          krishan Kumar
                          [protected]
                          Complaint marked as Resolved Aug 13, 2020
                          i do not send any sme from my mobile and also recharge through sbi atm my number is [protected]
                          i brought a new pre paid starter pack, tried to activate it online and it keeps telling me that the number cant be activated??? whats wit h this? its brand new. The mobile number i am trying to activate is [protected]

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT

                            [Resolved]

                            I need to lodge an online complaint regarding the Vodafone 3G coverage in my area.

                            I recently purchased a Vodafone USB stick Model K3765 from the Vodafone Gallery and activated a 3G Data plan for 6 months worth Rs.3250/- on 4th July 2011. I stay in Viceroy park, Plot No: 53, Sec: 44A, Nerul, Karave - 400706, Opp Podar International School, and my 3G coverage shows just 1 bar with absolutely no connectivity. It doesn't even connect properly on the EDGE network. I have contacted Vodafone Customer Care and Vodafone Gallery several times but they could not fix the issue. It seems the 3G coverage in my area is very weak or there is no coverage. This same usb stick works well at my friends place who stays near the Seawood Railway Station.
                            Vodafone had confirmed that the 3G coverage is available all over navi mumbai before i bought this package.

                            I have got a complaint registered with the Vodafone customer care. Complaint No - [protected]. But there is no response for the last ten days.
                            My Vodafone Usb stick Number is [protected].

                            I regret buying Vodafone.
                            Complaint marked as Resolved Aug 13, 2020
                            You can get in touch with my dad on 93398337. I have registered a complaint with Vodafone, number is [protected]. The technical has confirmed this time they will call in 5 days on 26th July. Please expedite.
                            Regards
                            Shashank
                            hi, i just spoke to the Vodafone GPRS technical department and was shocked. The technical executive said since Vodafone has recently launched its 3G network, there is a possibility that some areas there could be no network. In such cases Vodafone can do nothing about it. :( Frustrating !!!

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              ADVERTISEMENT

                              [Resolved]

                              S
                              Delhi, Delhi
                              I am using Vodafone EDGE usb stick since Dec'10. For 1st three months I was promised a free service + conversion to 3G connection as and when Vodafone launches its 3G in India. I got the free service, but promised 3G service has been denied to EDGE customers.

                              The network is poor. I had opted Rs. 600 unlimited plan but I hardly get to use it.

                              I got bill with due date 05 June and my connection was cut without any confirmation on 21 May. When I reached them to address this issue, in a week's time I get calls from Vodafone Lower Parel, Vodafone Andheri, Vodafone Kharghar and later from some call centre from Dharavi (as told to me). I get 5-6 calls daily from various people addressing as if I have ran away with their money already calling the matter as a "Legal issue"!

                              It's a harassment when you get unsolicited calls when you are in office, in trains, in some important meetings or for that matter peacefully watching tv at home. The language is rude and offensive!

                              The limit is crossed when one of them reached my local guardian's place (as I have given that address) during noon and bugged them for bill payment while I requested to give me a week's time as I was out of town. The same day I paid part bill (leaving out all fines and unacceptable charges) in another city I was, still 2 days later I get a "Legal call" saying they are sending Legal notie to my uncles' place.

                              It's almost two months and it's no more possible for me to overlook further. I am already checking with different Consumer Forums and hopeful that such telecom companies be taught a lesson, when we are already regular customers of 6 Vodafone connections in one house!

                              Regards
                              Shruti
                              [protected]@gmail.com
                              Complaint marked as Resolved Aug 13, 2020
                              Dear Vodafone ppl,

                              I am still recvng calls from your ppl asking to settle the bill...Regarding above complaint, I have already narrated the whole incident to 3 of your so called Customer Relation Executives...I am really doubtful if your staff communicate among themselves...or unknowingly you are paying so many ppl for fewer issues...

                              PLS RESOLVE ASAP!!!

                              Regards
                              Shruti

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                ADVERTISEMENT
                                M
                                Jalandhar, Punjab
                                respected sir,
                                with due respect i want to say that i wife of pankaj mehra distributor of vodafone in amritsar city...
                                ADVERTISEMENT
                                ADVERTISEMENT