Vodafone India Complaints & Reviews

Vodafone — did not recharge full amount

my complaint no[protected],[protected] and[protected] dated 17/3/08, 28/3/2008 and 31/3/2008, which is still unsolved, though a message has been received in my mobile no [protected] that the same has been resolved. I regret to inform the sam ehas not been resolved and I was not credited my actual amount. They are making fool of the customer and taking them granted.


Ashok Saha
[protected]

My no. is [protected] name is krishan kumar (haryana). I redharge two times worth rs. 111 each time. it showed that your recharge is sucessful . but the balance each time showed rs. 0.32.however each time local call and STD duration were increased. i am in roamin now so could not contact to customer care due to no balance. please help me and let me know what should I do. please inform on my email.address

Wasim — Not activate my service

dear sir/madam
mere cell no. [protected] hai date 20.1010 ko mujhe AR-Airtel se se 11.40 min par mujhe ek SMS prat huva jisme likha tha free 100 SMS roz ! sirf aapke liye ,Din ka phela SMS re 1 Main aur us din 100 LOCAL SMS Free .SMS Kijiye DECR aur bheje 51619 par (Free).Seva 72 hours may shuru.
date 22.10.10 ko mayne (DECR aur bheje 51619 par) SMS kar k ye seva start karva li or mujhe 9.20 Am par 51619 se SMS prapt huva ki Thank you for subscribing .your request will be processed in 72 hours. but aaj tak ye sea start nahi huvi.jab mayne aaj 198 par complain ki to waha beht he Custormer care ne kaha ki humne aisa koi sms nahi beja or puri jankari diye bina hi fon kat diya may unse request karta hi reh gaya ki sir pls aap chek kare but unhone ek na suni jab ki may puri detal bta raha tha ki mujhe itne time par itni date ko sms mila hai but wo sune tab na .i m not setified with airtel (custormer care 198 ) & pls mere ye request jaldi se jaldi start kate thanks. MObil No +91-[protected], alternate Mobil No+91-[protected] Pls reply soon

pl take action

hope i will get good response

Please help me in this matter.

hi

My services on mobile number [protected] were stopped ( incoming and outgoing) despite no bill overdue or unpaid. I have the statement sent by them

dear sir ,

i have per paid vodafone connaction,i requested to the coustomer care agent to convert my connection into pepaid to postpaid and for the same i gave a copy of ID and Rs 250 , He told me with in two days we will convert into post paid and and after that your prepaid sim will be locked .

but after a repeted foll up they never convert and also company locked my old sim and sim was in valadity

due to that i have in lot of problaem

please take the problem into your considration

Dear Sir ,

I am using below numbers [protected] & [protected] .Vodafone has stopped that services .We have written about 40 e-mails to retention as well as care .
But still our phone are not working .
We are ready to pay dues upto date of working phones.

Vodafone — Services Stopped

Hello

My vodafone no. [protected], Plz deactivate all services on my phone.

But sir is no. par koi service on to hogi kyounki regular mere phone se balance cut raha hai to plz sir aap mijhe ye bataye ki kyoun cut raha hai.

This just happened to me ...same situation mine is prepaid ..they deducted Rs. 35 and message from them says:

Hello!biscoot.com pack is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs 35 has been deducted. Your current Balance post service activation is Rs 8.689. To Deactivate send Can biscoot to 111 / 144 (toll free)

I don't know what kind of fraud is this...in the same way customer care people were not helping and trying to convince me that i have activated the service from internet that i didnt.

Please help me out if someone has working solution @[protected]@gmail.com

Vodafone — Not respond by Customer care executive

i talk Mr.Shishir, and i want to ask him a simple question about my migration(Prepaid to postpaid) connection.But Mr.Shishir did not respond a satisfied answer and he did not asked about security question, he was only speaking"mera system updation par hai mai kuch nahi bata paunga". But when i asked about TAT o[censored]pdation then he told me only that"morning me call karna mai nahi bata paunga". He use abused language with me. please take action.My no. is [protected] and my name Ashish.

Vodafone — Not response for vodafone Customer care

Dear Sir ,

I am Calling for Customer care and u r not response and vodafone live activate and and not response for me not a msg not a call,
Pls help us ,

[protected]

vodafone is totally follish in delhi.i hv applied 4 postpaid.but it was not activated in nxt 7 days.wn i wnt 2 c.care they told me t

vodaphone always call me and ask 2 convert prepaid 2 postpaid.so irritating.at last i said yes.they send agent dsa 2 my home. he gav me sim n taken 250 rs.but d sim was not activated till 30 days.
i went 2 vodafone c.care 2 take its refund.till now seven months i hav not got it.i m going regularly twice in a month 2 tk refund.they say cm after 10 days...so disgusting...

Hi,

I made an application for a new number on 13th Aug 2008 and till date (19/Aug/2008) the account is not yet activated.

The calls made to vodafone care are of no use. They cannot resolve the issue ... they either say some one will get in touch with you within 2 hours and NOBODY does OR they say call after some time.

Very bad service.

Vinod

I bought a new connection from a local vodafone store in India. The connection was activated and they sent some verification representative to my permanent home. My mother told them that I am working in a different city and come back on weekends. My connection was disconnected for this reason. I was again offered a connection and after verification it was disconnected as they found some balance owing on a previous number. When I went to the store they realized that rather vodafone owed me money for that account.
Now I gave up and tried to get a connection from the city I work on. The number was activated and after the verification they again suspended it on the basis that I am living in a bachelor accommodation. This is the most ridiculous thing I have heard in my life. Is being bachelor a crime now??
Well, I think Vodafone is discriminating on the basis of martial status which is a crime in India and they should be aware of whats going on and its consequences.

vodafone/prepaid to postpaid — complain of DSA running in delhi

hi,
My name is manish chaurasia i live in gurgaow i want to give u compalin o[censored]r DSA FAST TRACK(A unit of consortium Bio-Technologies)A-21/8, Nariana ind.aera .I done my no pre to post before 7 days but this no. is not acitavited till date so take action on this ASAP
thk
mobil no.[protected]
add.108, kirtinagar sec15-1st gurgow

hi,
My name is manish chaurasia i live in gurgaow i want to give u compalin o[censored]r DSA FAST TRACK(A unit of consortium Bio-Technologies)A-21/8, Nariana ind.aera .I done my no pre to post before 7 days but this no. is not acitavited till date so take action on this ASAP
thk
mobil no.[protected]
add.108, kirtinagar sec15-1st gurgow

I have been a vodafone customer for ages (previously BPL and thereafter Hutch). But it seems vodafone is loosing the customer touch altogether. I have applied twice for a connection in the past 15 days and I am still not getting one. The reason cited - Verification is pending. I do not understand how a simple verification cannot be carried out even in 15 days of time! This inspite of the fact that I already hold a vodafone number in the bangalore circle.

I have repeatedly called the vodafone customer service as well as the vodafone store in Camp but to no avail. The response I have received have been vague and ridiculous.

I hope vodafone is listening to customers problems.

Vodafone — New Connection Number not given as per agreed with executive

I was provided a new number by the VODAFONE executive and same was confirmed when I was signing up the Form and giving my documents. The executive also took Rs 250 as security deposit. After 3 days the vodafone executives call me and told that the agreed number is given to some one else and you will have to take up another new number instead. I asked for the refund but they are not giving me refund for the security deposit

Vodafone new connection service is not good, if any one is going for new connection for vodafone(espacially whitefield branch), avoid going there, i have applied in april 18th-2011 and till[protected] it is not activated.
even though i have visited personally two times to their store there is no use

Vodafone — Chip not working on ipad 2

Inspire of several complaints even Thru Indian consumer complaints forum for my numb[protected] my problem is not solved it's useless to break ur head and time with vodafone

---- Original Message ----
From: supam
Sent: 26-Jun-2012 0:51:37
To: vodafonecare.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com
Subject: Poor Customer Service / Rude Customer Associate

Hi Sir / Ma'am,

This is to inform you I, Supam Das havebeen using vodafone no. [protected]
since July 2003 and I am very upset with the way customer is treated though
being loyal to the service provider.

The problem is I have taken a new connection (VMC @ 450) for my ipad under
the MDN no. 8447XXXX51, ESN no.[protected], CAF no. 83842003
on Friday 22nd of June 2011.

I had provided my passport copy and pan no.to the executive. The executive
was sent by the voadafone new connection department. I had told the
customer care executive (New connection department) that I don't have a
photo at the moment. He said I will get the photo collected later you just
provide me the documents. As per the conversation I submitted the documents
to collector except the photo, which was to be collected later. Neither
your executive sent a collector to collect the photo nor my connection is
activated till now.

The best part your customer care unit is not even ready to take a complain
nor polite to help me out with the problem. My 1st call was @ june 25, 2012
11:44 pm, call duration 16 minutes approx. I humbly asked to get me to a
senior executive, he kept me on hold for almost 10 mins and never took my
call again.

The 2nd call was @ June 26, 2012, 12:01 AM, The customer care executive
name was *ANKUR SINGH, *well he was impolite and rude. I asked him why my
connection was not activated. He said it's not yet been registered. I asked
him why don't you take a request or complain to look into this issue. He
became rude and stubborn, I asked please let me talk to a senior, his reply
"senior se baat karni hain toh kar lijiye". I asked him why he is being
rude his answer was "Meri awaaz aisi hi hain". Sorry to say that was not a
right way to address the customer and kept on repeating you have to go to
the store. He didn't let me talk to the senior. Why the senior person at
the duty was not willing to talk.

PS.: both the calls were made from mobile no. 9811XXXX68, Registered in
name of Supam Das.

If I had to go to the store then why do you sent executive to collect
documents with half knowledge. And same goes for your customer care service.
* THEY ARE NOT HAPPY TO HELP. They are rather unhappy with calls.*

All in all if I would have been told on Friday 22nd of June 2011 itself
that I have to go to a vodafone store to take a new connection, I would
prefer that. But after all the documentation done and waiting for 4 days.I
was being told that you need to go to vodafone store doesn't make any sense.

No one wants to take an effort of sorting out things rather making it
complicated. Please see to the matter. If I have to run around then what
is the use of customer care, collector to collect the documents. In the end
of the day I have been asked to visit the store. Don't you think you need
to look into your processes first.

Hope I was as polite as I could writing this mail. I hope you will help me
sorting the issue rather juggling the issue.


Thanks,

Supam Das
9811XXXX68

And below is the reply I got, When the number is not activated how can I send a SMS to register my email id from the inactive mobile no.?? I am amazed.


---- Original Message ----
From: supam.[protected]@gmail.com
Sent: 26-Jun-2012 0:51:37
To: vodafonecare.[protected]@vodafone.com
Cc: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com
Subject: Poor Customer Service / Rude Customer Associate

Hi Sir / Ma'am,

This is to inform you I, Supam Das havebeen using vodafone no. [protected]
since July 2003 and I am very upset with the way customer is treated though
being loyal to the service provider.

The problem is I have taken a new connection (VMC @ 450) for my ipad under
the MDN no. [protected], ESN no.[protected], CAF no. 83842003
on Friday 22nd of June 2011.

I had provided my passport copy and pan no.to the executive. The executive
was sent by the voadafone new connection department. I had told the
customer care executive (New connection department) that I don't have a
photo at the moment. He said I will get the photo collected later you just
provide me the documents. As per the conversation I submitted the documents
to collector except the photo, which was to be collected later. Neither
your executive sent a collector to collect the photo nor my connection is
activated till now.

The best part your customer care unit is not even ready to take a complain
nor polite to help me out with the problem. My 1st call was @ june 25, 2012
11:44 pm, call duration 16 minutes approx. I humbly asked to get me to a
senior executive, he kept me on hold for almost 10 mins and never took my
call again.

The 2nd call was @ June 26, 2012, 12:01 AM, The customer care executive
name was *ANKUR SINGH, *well he was impolite and rude. I asked him why my
connection was not activated. He said it's not yet been registered. I asked
him why don't you take a request or complain to look into this issue. He
became rude and stubborn, I asked please let me talk to a senior, his reply
"senior se baat karni hain toh kar lijiye". I asked him why he is being
rude his answer was "Meri awaaz aisi hi hain". Sorry to say that was not a
right way to address the customer and kept on repeating you have to go to
the store. He didn't let me talk to the senior. Why the senior person at
the duty was not willing to talk.

PS.: both the calls were made from mobile no. [protected], Registered in
name of Supam Das.

If I had to go to the store then why do you sent executive to collect
documents with half knowledge. And same goes for your customer care service.
* THEY ARE NOT HAPPY TO HELP. They are rather unhappy with calls.*

All in all if I would have been told on Friday 22nd of June 2011 itself
that I have to go to a vodafone store to take a new connection, I would
prefer that. But after all the documentation done and waiting for 4 days.I
was being told that you need to go to vodafone store doesn't make any sense.

No one wants to take an effort of sorting out things rather making it
complicated. Please see to the matter. If I have to run around then what
is the use of customer care, collector to collect the documents. In the end
of the day I have been asked to visit the store. Don't you think you need
to look into your processes first.

Hope I was as polite as I could writing this mail. I hope you will help me
sorting the issue rather juggling the issue.


Thanks,

Supam Das
9811XXXX68

Hi Iam sharadha taken a new prepaid conection [protected] on 6th of april and till now its not activated, please do the needful ASAP

Vodafone — poor call rate

i'm a new customer for vodafone......... call rates are forced me to have booster......................

Spell check ruined the above description.

Rewriting again. Please read below:

I ([protected]) switched to Vodafone from Airtel almost 6 months back withe a believe that i will be given better services, but it ruins my expectations.

I own a corporate plan on my number with a data plan of [protected]@98 Rs. Unfortunately, I lost my phone and i temporarily inserted my new SIM (which i got from Vodafone Store) in Blackberry Handset.

I was using the default services on my BB handset without using any Blackberry Application. I was just browsing through Internet using default settings and BB browser assuming that my existing packet data plan is still working.

I was shocked after receiving my BILL which carries almost Rs 800 charges of Internet. I called up customer care, followed up on email, visited Vodafone Store (Lazpat nagar) but they all seems to defend there point without listening to my view point. They all said in rude tone that your amount will not be refunded and i am charged correctly.

Reference Number of conversation withe Vodafone Store(Lazpat Nagar) executive dated 17th December 2012 is : #[protected]