Vodafone India Complaints & Reviews

on 30/10/2012 i changed my vodafone prepaid sim with number [protected] to postpaid and from the day of activation itself iam getting
lot of issues regarding network coverage and call drop issues but for now everything got solved,now my issue is that since i am an SBT
staff i know i can use sbt corporate plan, and this was the only reason for changing my sim from prepaid to postpaid ,when i ask about
this plan the store representative he told me that they can only change my plan to corporate after one month and i need to wait till the next billing date..so i waited till the next bill date and after paying the bill amount they asked me to submit all the proof required for changing my plan including my sbt id card.and now its more than two weeks and every day i am visiting the store and whenever i ask them about this they give me a single usual response "sir system issues it will be activated next day ,tomorrow, day after tomorrow" like that..as a bank employee i know how customers should be treated . i actually thought vodafone customer services are the best but now i am totally disappointed with their pathetic services .

so please do something to solve my issue ..Also ask those store executives what actually they mean by that huge logo stating "Happy to Help"

Store Details
Vodafone mini store
Kallachi
Calicut
store code-KEL97

when i check through the vodafone website this store is not stated in the mini store lists..and the nearest store stated is at Nadapuram nearly 2.3km from this store.
CONTACT NO: [protected]

we are using three year in Vodafone prepaid card bur recently block number we approach the mini Vodafone service he good not help this problems how can get

sir,
I had taken vodafone 3 g internet connection and the same i had requested for disconnect but after my request at customoer care personally and on mail they are not disconnecting my no and sending the bills. I have not use the stick from 2 or 3 months. pl. guide me.

adesh
[protected]

I bought VODAPHONE MOBILE PHONE FROM FLIPKART.COM THROUGH ON LINE SHOPING WITH WARRENTY OF TWO YEARS . BUT VODA PHONE SERVICE CENTER IS NOT PROVIDE SERVICE ABOUT MYMOBILE PHONE

I have been a loyal customer of Vodafone from last more than 2.5 years.
But things went in the wrong direction since I left India for my job responsibilities.
I wanted to keep my Vodafone no.[protected] in custody and it was given as an assurance from vodafone customer care that I can do the same from abroad as well.
I activated direct debit feature for Vodafone rental plan on HDFC bank for normal monthyl renals.
With context to custody service charges I was ready to pay the cost whatever was involved.
But guys from call centre gave me lousy reasons who earlier promised to give me help for custody.
Hence custody feature was just merely a dream for me. Simultaneously my account kept on debiting with rental plan( monthly rent=Rs.75 + Internet service = Rs.99) which I was not using though , but I do understand the policies as well.
So I kept on trying to communicate that I still want my SIM to be in custody.
When I got tired of following Vodafone from abroad which calls me heavy then I decided to shut this no.
As this was costing me too much. Again I mailed multiple no. of times for my SIM to get disconnected so that Rs.199 would be saved.
But no support was provided to me other than false promises.Still my account is in active status and company is charging me monthly rental every month because I committed a mistake of Direct Debit then trusting Vodafone blindly.
It’s been almost close to 5 months and issue is still pending. I don’t know what kind of patience test it is for me.
People from custromer care are so rude that they either disconnect the call while talking to me or direct my no. to prepaid dept. which is ofcourse not a solution for a postpaid customer.
People from customer care had cut my phone calls in between the talks as if it doesn’t matter to them to resolve the issue on priority.
I can include all those references and mail copies which I have communicated , but I feel like not to waste my time on this matter any further.
Everytime I call customer care they ask me to mail them on corporate.[protected]@vodafone.com for raising the request and like a fool I have done it multiple no.of times and have gotten auto generated responses as well, but they always deny that vodafone never received my mails on this issue.
Strictly I or any family members of mine would not like to be a part of Vodafone again at least in this birth.
Currently I am in South Africa and its very very costly to make calls to these vodaofne people everytime which they dont take seriously at all.
Thanks
Kapil Vats
[protected].

Sir,
I had ported my number from Aircel to Vodafone in September,2012 on telephonic offer from Vodafone. After few days, I got message and call to deposit sum amount as interim payment to continue the services due to excess usage and I have made the payment Rs.1000/= immediately, and received first bill for Rs.1231/= last due date was 29/10/2012 but I paid Rs.300/= on 25/10/2012 against balance difference amount Rs.231/= through Mobikwik.com vide order no.[protected]
dated[protected] on 19:08:40.0 and got receipt cum confirmation of successful payment to Mobile Bill Payment
Vodafone postpaid [protected] account.
But till-date, my payment not updated and fourth time my services barred. I have several time submitted my request with evidence to every-one but no use.
Please help me.

1. Dockets:[protected],[protected], [protected]
2. In-spite of so many mails to you highlighting the highhandedness of 198 staff, you seem to be not interested to look into it
3. As said before call-ref.No. of calls made to complain about your bad services are not given and as said before they are also brutally rejected.
4. On 11/12/12 09.47Pm I attempted to register a complaint via 198, and Mr.Ramakrishnan who attended, not only refused my charge but also refused to give the call-Ref.No. even after several insistence.
5. And said he has to consult his supervisor and superiors to do this simple job. DISGUSTING AND DEPLORABLE.

Dear Concern

this is regarding a person vipin cal me introduce me as service manager of vodafone and asked me about my address and told me that i can call any time on this given no. [protected] for any query regarding service or complaints but when i cross check from vodafone toll free their service executive told me we are not giving this kind of service i just want to know the address and contact person who called me from this no. [protected]

I have been facing a lot of issues with Vodafone services. Earlier I was having issues with the Black Berry Services provided by Vodafone. However, from last 2 days I have been facing a new problem. I am having issues on calling service. Either I am unable to listen to the caller or other person is not able to listen to me.
I have sent several emails and made many calls for Black Berry Services related problem to Vodafone but nothing happened. Now I am really given up.

I have wasted my time, money and peace of mind while using the services.

The customer support team is very pathetic. They don't listen to the customer and don't even respond back.

I have been promised call back many times. However, nothing happend. I guy pinged me on my Black Berry Messanger after a week and asked me that my BBM services are working or not.

I want Vodafone to refund me 1000/Rs.

I have emails with me which have been sent to all the nodal officers of Delhi, Chennai and Punjab when I was in roaming.

I was having problem in roaming also but vodafone support team did not bother to resolve the problem.

I want a immediate refund.

I want to know my incoming and outgoing detail to my number for last 3 months my number is [protected]. Plzz aapki badi meherbani hogi mei bahut pareshaan hoo.

sir i was using a Vodafone number and the number is-[protected].but i have lost the Sim.so i want to block the number immediately.please inform me when it is done by mailing me student.[protected]@gmail.com. please its urgent.

dear sir/madam
I have lost my sim along with phone on 6/12/12 afternoon probably around 2-5 p.m. so,i request you to block my sim.

Thank you

With regards
Saravanan M.R.R

I came to know, after the call at 111, that my mobile number [protected] has been deactivated on[protected] at 7:11 P M

I have send last message at 6789 and had words at 198 with mr. piyus on[protected] from my mobile at 07:11 P M.

I do not know how the mobile connection has been deactivate by another person.

Ir, my vodafone no is [protected]. Yesterday i recharged rs.25 for full talk time at 11.01 am and rs.27 for a rental promo at 11.20 am as per vodafone special offer service. But now i can not get this service. Yesterday vodafone had activated a desi girl pack on our mobile no and charged rs.15 for 15 days without my permission. I informed vodafone customer care executive by dialing 198, but can not help me and said wrong information. So i need your help.

Sir, my cell no. Is [protected]. I am unable to call to vodafone care (111) & 198 from last 10 days. When i ma dialing the mentioned numbers a pre recorded message is coming as (I[censored] recharge with 333 u will get full tt, means no service tax). This message is coming in bengali language. I have complained the same to customer care but no action is taken yet. Kindly initiate action.

Hi,

I have been using vodafone postpaid number [protected] in Hyd for few month.
Since i have relocated to other city for past 3 month i requested deactivation of my postpaid number.(All the bills till date are paid)

I went to vodafone store in Kolkata(Dalhousie) and they suggested me to send email to 'vodafonecare.[protected]@vodafone.com' and the number will be deactivated within 72 hours.

I sent the blow email on 28th nov,2012 but the request is not processed and I am receiving bills for the number.

Please help me get rid of this PATHETIC SERVICE and loss of money !

Kindly follow the my request eamil below :
________________________________________________
From: Raja, Ramij
Sent: Monday, December 10, 2012 1:05 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Post Paid Connection Discontinue

Hi,

May I know the status of my request below ?

Even though I had put this request, the connection is not deactivated and Im still receiving bills though Im not at all using the number : [protected].

Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

From: Raja, Ramij
Sent: Wednesday, November 28, 2012 5:15 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: Post Paid Connection Discontinue

Hi,

I have been using vodafone post piad for the number [protected] for Hyderabad(AP) circle.

Since I have moved to another city, kindly disconnect my post paid service for the number [protected] immediately.

Thanks.



Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

________________________________________________________________________________...⇄

From: Raja, Ramij
Sent: Monday, December 10, 2012 1:08 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Your Vodafone E-Bill for Account No :1.90074517

Hi,

I have repeatedly put request for the deactivation of my number, but the request is not processed and im receiving the bills even though the number is not at use.

Will you be so kind to process the deactivation of my number : [protected].

Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

From: vodafonebillonmail.[protected]@vodafone.com [mailto:vodafonebillonmail.[protected]@vodafone.com]
Sent: Monday, December 10, 2012 12:59 PM
To: Raja, Ramij
Subject: Your Vodafone E-Bill for Account No :1.90074517

Hello,
Your Vodafone Ebill now comes in a password protected PDF format. Feel free to view this file, save it for future reference or even print copies if need be. You will require an 8 character password to open this file. The password for opening the PDF is combination of the first 4 letters of the name in which your connection is registered (in lower case) as it appears on your Vodafone Ebill (ignore spaces in the name, if any) and the last 4 digits of your Vodafone number.

For example:
If your name is Suresh Gandhi and your Vodafone number is 9XXXXX8008, then your password will be sure8008
If your name is S.K Gandhi and your Vodafone number is 9XXXXX8008, then your password will be s.kg8008
If your name is S gAndhi and your Vodafone number is 9XXXXX8008, then your password will be sgan8008
If your number is registered in the name of your company - Communications ltd and your Vodafone number is 9XXXXX8008, then your password will be comm8008
You can also view your Vodafone bill and make payments online through My Vodafone. Simply log on to www.vodafone.in/myvodafone Now you can also access My Vodafone from your Vodafone GPRS mobile phone (you need to be a registered My Vodafone user). Simply log on to Vodafone live! from your Vodafone GPRS mobile phone and click on Menu > Info services > My Vodafone.
Whenever and wherever you need any assistance, we’re always close by. Click here to find out how to contact us. We’ll be happy to help.
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Vodafone Care on 111 or [protected] from your Vodafone mobile phone or visit www.vodafone.in whenever you need to contact us.We’ll be happy to help.You will need Adobe Acrobat to open the attached ebill. If you don’t have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html Please ensure that your Web/IT/ Email administrator permits Emails with attachments.
Happy to help,
Vodafone Care

T: 111
M: [protected]
Email: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Terms & Conditions : The Subscriber understands that transmission via internet is not encrypted and that emails are not considered as a secure means of transmission. The subscriber acknowledges and accepts that such un-secure transmission methods involve the risks of possible interception by third party/ies, unauthorized alteration / usage of data, for whatever purposes. The subscriber specifically agrees to exempt Vodafone India Limited and its affiliates (“Vodafone ”), from any and all responsibility/liability arising from such misuse and agrees not to hold Vodafone responsible for any such misuse and further agrees to hold Vodafone , free and harmless from all losses, costs, damages, expenses etc. that may be suffered by the subscriber due to any errors and / or delays, unauthorized interception / usage / alteration by third party and the subscriber agrees that the same shall not be considered as a breach by Vodafone of any confidentiality obligation under any law, agreement, statute, circular, rules, regulations or directive/s. The Subscriber understands and agrees that Vodafone does not take any liability of non-receipt of the emails due to internet service provider’s server problem, bad/slow connections or any other technical issue at their end or the subscriber's end. Failure on part of non-receipt of the statement on email by the subscriber will not avoid the subscriber's liability for the charges incurred on Vodafone Connection and payment thereof. The subscriber shall be liable to make the payment for the charges on the statement within the payment due date. The use and storage of any information including without limitation, password, billing details, call details, bill amount, and any other information available on the subscriber’s personal computer or any device is at customer’s own risk, sole responsibility and liability. Vodafone reserves right to withdraw, add to or modify, electronic transmission of bills from time to time, without any notice to the subscriber. Nothing contained herein shall prejudice or affect the terms and conditions of the customer agreement form (CAF). The terms and conditions of this facility shall be in addition to and not in derogation of the terms contained in the CAF. Under no circumstances, including negligence, shall Vodafone or anyone involved in creating, producing, delivering or managing billing system, be liable for any direct, indirect, incidental, special or consequential damages that may result from the use or inability to use the facility..

There is faudulent bill of 76,000 rs which has been generated by Vodafone on international roaming for GPRS usage. My phone was off while I was in HongKong for 2 days and 72,000 Rs is for GPRS Hongkong usage..I can say this with certainity that the bill is wrongly charged on me because on the day when I was not in Hongkong, I have been charged for GPRS in Hongkong..I have sent my visa stamp pages as proof to Vodafone for which they have no response..It is going on since 3 months..It is huge mental torture on me but i am unwilling to pay for wrong charges which vodafone is forcing on me..

Since i may have to leave my city for 3 months. I submitted my request at 111 to convert my mobile number [protected] from post paid to prepaid. After that when i visit vodafone store they ask me to pay my previous bill amount plus usage till now plus whole rental of this month i.e. around Rs450/-. When i confirm it at 111 they informed me that rental will be charged only on daily basis rather than monthly basis.

And when i ask Vodafone Store they keep providing me wrong information. And After that the behaviors of the that vodafone store person become so ignoring and rude that today i feel so mental harassed.

At last they ask me to pay rupees 305/-( three hundred five only) , which i pay (Receipt No.: UPW037C121208_905989) and i submitted my form and Documents at Vodafone store and they provided me a new SIM, But i still have doubt over there integrity and actions.

So I request you to kindly look into this matter urgently and pleases provide inform about my request status.


Sumeet Bhandari
mob: [protected]
email: [protected]@gmail.com

Sir,

Since last 3 years approx., I had been using a mobile number [protected] (Vodafone Pre-Paid) and due to some reason I had port this number to Airtel network (Post Paid) about 7-8 month back and had been satisfied with the service of Airtel.

In end of October, 2012, I have received a call from Vodafone Customer Care requesting that to port this number to Vodafone as they want to revive the old customers and for this they (Vodafone) have offered me a special plan. I have ported this number to Vodafone (activation date is 6.11.12).

After 10 days approx. of activation they have discontinued the service from my number due to Negative Verification. As advised by their customer care executive I have visited Vodafone Store, Nirman Vihar, Delhi-92 twice along with my original documents, who have assured me that they will arrange for a re-verification (Service/Request No’s are [protected], [protected] & [protected]) but nobody has reached to make re-verification.

On 08.12.12, I contacted to Vodafone Care to know the status my request and I’m shocked to hear that re-verification has already been done on 06.12.12 and a remark of verification team is “NOBODY AT HOME”. Which is unbelievable…………..???. I am also surprised that while registering my complaint I have given my alternative number enabling verification team to easily contact me during re-verification but same has not done....Why..??

I have also sent an e-mail to their Nodal Officer twice but in turn they sent a computer generated e-mail assuring that to contact within 2 days, but regret the same situation is there…nobody is willing to contact. needless to say…….. Useless service..??

Should I expect a immediate and positive response from VODAFONE?

Thanks & Regards
RAKESH KUMAR
(M): [protected], [protected]

Residence Addresses (Both are the Permanent Address):
a) H.N. 5017, B-BLOCK, STREET NO.113, SANT NAGAR, BURARI, DELHI-110084 Ph.: [protected]

b) KHASRA NO. 835, B-BLOCK, STREET NO.1, UPKAR COLONY, SANT NAGAR, BURARI, DELHI-110084 Ph.: [protected]

Hello,

I, Arun Sharma, a resident of Ferozepur, Punjab have been facing constant problems with UNBILLED AMOUNT (mobile no. [protected]) from
this billing cycle 1st December 2012 .

Firstly, On 1st December 2012, I made a request to customer care by dialing 111 for the migrating Vodafone blackberry services plan 129 to
plan 299, Request number [protected]. After making request I received a confirmation message from Vodafone i.e.(Blackberry services have been
successfully activated on your number). I started configuring mails on my blackberry phone as I was thinking that company activated BBM299
Plan on my number.

Then on 6th December 2012, I was shocked to see my unbilled amount on my number is 6471 Rupees. Then I made a call to Vodafone customer care executive but I didn’t get any appropriative answer, first executive told me that BBM229 plan isn’t activated on my number then he told
that service has been de-activated by our company or the company has started the Vodafone Mobile Connect/Live Service. But I haven't made
any request to start Vodafone Connect Service. He also told me that my credit limit has exceeded due to the data usage which added on to my
UNBILLED amount. Hence I was charged unnecessarily.

On 7th December 2012 I received a call from the company customer care executive saying that my complaint has been forwarded. But She blocked
my customer care assistance call number.

Then I made a call to Nodal officer Mr. Vikram Singh Bains .He told me that I cant commit you the waiver but also told me to contact with the
corporate dealer or the corporate care.

In the mean time I turned off my data services. So that I won’t be charged for it. On enquiring my corporate dealer M/s Friends Sales
Corporation, I was told to forward a mail on there id i.e.friendz.[protected]@gmail.com and told me not to worry about it, and
they will forward my mail to concern seniors. Then I forwarded mail to Corporate Dealer, Nodal Officer and Appellate authority.

After Few Hours Nodal officer reverted me back (you have been correctly charged for the VMC as same has been levied basis to your
usage. Hence no reversal for the same is applicable on your account.The docket number for your future reference is[protected].

Thereafter I had to again leave my all important work to rectify the error at the Vodafone store at Jalandhar in which I wasn’t given a
clear explanation for the charges but rather told that the complaint has been forwarded to the respective departments. I probably thought
that this would be the last problem and all the errors would be verified.

But, rather than getting a rectification they blocked my customer care assistance call on both 111 or 198.
I was shocked and appealed at the attitude of the concerned customer care representative's attitude of blankly refusing my request and
asked me to just visit the Vodafone store to see if anything can be done.

After repeated and continuous complaints to Vodafone store at Jalandhar, my outgoing remained active.

But now I have lost all faith in Vodafone and I request you to waive those amount, as my service was first activated but laterally
de-activated without informing. Also I need Immediate and urgent rectification of Billing errors, so that I do not have to pay for the
charges that are wrongfully levied on me. And furthermore, I do not want Vodafone to harass me. I want the matter to be sorted as soon as
possible, because once the bill is created it will add to further problems.

I sincerely hope that this complaint don’t fall on deaf ears so that me can live in peace!

Best,
Arun Sharma