Vodafone India Complaints & Reviews

sir i was using a Vodafone number and the number is-[protected].but i have lost the Sim.so i want to block the number immediately.please inform me when it is done by mailing me student.[protected]@gmail.com. please its urgent.

dear sir/madam
I have lost my sim along with phone on 6/12/12 afternoon probably around 2-5 p.m. so,i request you to block my sim.

Thank you

With regards
Saravanan M.R.R

I came to know, after the call at 111, that my mobile number [protected] has been deactivated on[protected] at 7:11 P M

I have send last message at 6789 and had words at 198 with mr. piyus on[protected] from my mobile at 07:11 P M.

I do not know how the mobile connection has been deactivate by another person.

Ir, my vodafone no is [protected]. Yesterday i recharged rs.25 for full talk time at 11.01 am and rs.27 for a rental promo at 11.20 am as per vodafone special offer service. But now i can not get this service. Yesterday vodafone had activated a desi girl pack on our mobile no and charged rs.15 for 15 days without my permission. I informed vodafone customer care executive by dialing 198, but can not help me and said wrong information. So i need your help.

Sir, my cell no. Is [protected]. I am unable to call to vodafone care (111) & 198 from last 10 days. When i ma dialing the mentioned numbers a pre recorded message is coming as (I[censored] recharge with 333 u will get full tt, means no service tax). This message is coming in bengali language. I have complained the same to customer care but no action is taken yet. Kindly initiate action.

Hi,

I have been using vodafone postpaid number [protected] in Hyd for few month.
Since i have relocated to other city for past 3 month i requested deactivation of my postpaid number.(All the bills till date are paid)

I went to vodafone store in Kolkata(Dalhousie) and they suggested me to send email to 'vodafonecare.[protected]@vodafone.com' and the number will be deactivated within 72 hours.

I sent the blow email on 28th nov,2012 but the request is not processed and I am receiving bills for the number.

Please help me get rid of this PATHETIC SERVICE and loss of money !

Kindly follow the my request eamil below :
________________________________________________
From: Raja, Ramij
Sent: Monday, December 10, 2012 1:05 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Post Paid Connection Discontinue

Hi,

May I know the status of my request below ?

Even though I had put this request, the connection is not deactivated and Im still receiving bills though Im not at all using the number : [protected].

Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

From: Raja, Ramij
Sent: Wednesday, November 28, 2012 5:15 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: Post Paid Connection Discontinue

Hi,

I have been using vodafone post piad for the number [protected] for Hyderabad(AP) circle.

Since I have moved to another city, kindly disconnect my post paid service for the number [protected] immediately.

Thanks.



Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

________________________________________________________________________________...⇄

From: Raja, Ramij
Sent: Monday, December 10, 2012 1:08 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: FW: Your Vodafone E-Bill for Account No :1.90074517

Hi,

I have repeatedly put request for the deactivation of my number, but the request is not processed and im receiving the bills even though the number is not at use.

Will you be so kind to process the deactivation of my number : [protected].

Regards, >
Sk Ramij Raja|accenture|IDC-Kol
Mob : [protected] |Email : ramij.[protected]@accenture.com

"a little bit of fragrance always clings to the hand that gives you roses."

From: vodafonebillonmail.[protected]@vodafone.com [mailto:vodafonebillonmail.[protected]@vodafone.com]
Sent: Monday, December 10, 2012 12:59 PM
To: Raja, Ramij
Subject: Your Vodafone E-Bill for Account No :1.90074517

Hello,
Your Vodafone Ebill now comes in a password protected PDF format. Feel free to view this file, save it for future reference or even print copies if need be. You will require an 8 character password to open this file. The password for opening the PDF is combination of the first 4 letters of the name in which your connection is registered (in lower case) as it appears on your Vodafone Ebill (ignore spaces in the name, if any) and the last 4 digits of your Vodafone number.

For example:
If your name is Suresh Gandhi and your Vodafone number is 9XXXXX8008, then your password will be sure8008
If your name is S.K Gandhi and your Vodafone number is 9XXXXX8008, then your password will be s.kg8008
If your name is S gAndhi and your Vodafone number is 9XXXXX8008, then your password will be sgan8008
If your number is registered in the name of your company - Communications ltd and your Vodafone number is 9XXXXX8008, then your password will be comm8008
You can also view your Vodafone bill and make payments online through My Vodafone. Simply log on to www.vodafone.in/myvodafone Now you can also access My Vodafone from your Vodafone GPRS mobile phone (you need to be a registered My Vodafone user). Simply log on to Vodafone live! from your Vodafone GPRS mobile phone and click on Menu > Info services > My Vodafone.
Whenever and wherever you need any assistance, we’re always close by. Click here to find out how to contact us. We’ll be happy to help.
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Vodafone Care on 111 or [protected] from your Vodafone mobile phone or visit www.vodafone.in whenever you need to contact us.We’ll be happy to help.You will need Adobe Acrobat to open the attached ebill. If you don’t have Acrobat, you can download it from http://www.adobe.com/products/acrobat/readstep2.html Please ensure that your Web/IT/ Email administrator permits Emails with attachments.
Happy to help,
Vodafone Care

T: 111
M: [protected]
Email: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Terms & Conditions : The Subscriber understands that transmission via internet is not encrypted and that emails are not considered as a secure means of transmission. The subscriber acknowledges and accepts that such un-secure transmission methods involve the risks of possible interception by third party/ies, unauthorized alteration / usage of data, for whatever purposes. The subscriber specifically agrees to exempt Vodafone India Limited and its affiliates (“Vodafone ”), from any and all responsibility/liability arising from such misuse and agrees not to hold Vodafone responsible for any such misuse and further agrees to hold Vodafone , free and harmless from all losses, costs, damages, expenses etc. that may be suffered by the subscriber due to any errors and / or delays, unauthorized interception / usage / alteration by third party and the subscriber agrees that the same shall not be considered as a breach by Vodafone of any confidentiality obligation under any law, agreement, statute, circular, rules, regulations or directive/s. The Subscriber understands and agrees that Vodafone does not take any liability of non-receipt of the emails due to internet service provider’s server problem, bad/slow connections or any other technical issue at their end or the subscriber's end. Failure on part of non-receipt of the statement on email by the subscriber will not avoid the subscriber's liability for the charges incurred on Vodafone Connection and payment thereof. The subscriber shall be liable to make the payment for the charges on the statement within the payment due date. The use and storage of any information including without limitation, password, billing details, call details, bill amount, and any other information available on the subscriber’s personal computer or any device is at customer’s own risk, sole responsibility and liability. Vodafone reserves right to withdraw, add to or modify, electronic transmission of bills from time to time, without any notice to the subscriber. Nothing contained herein shall prejudice or affect the terms and conditions of the customer agreement form (CAF). The terms and conditions of this facility shall be in addition to and not in derogation of the terms contained in the CAF. Under no circumstances, including negligence, shall Vodafone or anyone involved in creating, producing, delivering or managing billing system, be liable for any direct, indirect, incidental, special or consequential damages that may result from the use or inability to use the facility..

There is faudulent bill of 76,000 rs which has been generated by Vodafone on international roaming for GPRS usage. My phone was off while I was in HongKong for 2 days and 72,000 Rs is for GPRS Hongkong usage..I can say this with certainity that the bill is wrongly charged on me because on the day when I was not in Hongkong, I have been charged for GPRS in Hongkong..I have sent my visa stamp pages as proof to Vodafone for which they have no response..It is going on since 3 months..It is huge mental torture on me but i am unwilling to pay for wrong charges which vodafone is forcing on me..

Since i may have to leave my city for 3 months. I submitted my request at 111 to convert my mobile number [protected] from post paid to prepaid. After that when i visit vodafone store they ask me to pay my previous bill amount plus usage till now plus whole rental of this month i.e. around Rs450/-. When i confirm it at 111 they informed me that rental will be charged only on daily basis rather than monthly basis.

And when i ask Vodafone Store they keep providing me wrong information. And After that the behaviors of the that vodafone store person become so ignoring and rude that today i feel so mental harassed.

At last they ask me to pay rupees 305/-( three hundred five only) , which i pay (Receipt No.: UPW037C121208_905989) and i submitted my form and Documents at Vodafone store and they provided me a new SIM, But i still have doubt over there integrity and actions.

So I request you to kindly look into this matter urgently and pleases provide inform about my request status.


Sumeet Bhandari
mob: [protected]
email: [protected]@gmail.com

Sir,

Since last 3 years approx., I had been using a mobile number [protected] (Vodafone Pre-Paid) and due to some reason I had port this number to Airtel network (Post Paid) about 7-8 month back and had been satisfied with the service of Airtel.

In end of October, 2012, I have received a call from Vodafone Customer Care requesting that to port this number to Vodafone as they want to revive the old customers and for this they (Vodafone) have offered me a special plan. I have ported this number to Vodafone (activation date is 6.11.12).

After 10 days approx. of activation they have discontinued the service from my number due to Negative Verification. As advised by their customer care executive I have visited Vodafone Store, Nirman Vihar, Delhi-92 twice along with my original documents, who have assured me that they will arrange for a re-verification (Service/Request No’s are [protected], [protected] & [protected]) but nobody has reached to make re-verification.

On 08.12.12, I contacted to Vodafone Care to know the status my request and I’m shocked to hear that re-verification has already been done on 06.12.12 and a remark of verification team is “NOBODY AT HOME”. Which is unbelievable…………..???. I am also surprised that while registering my complaint I have given my alternative number enabling verification team to easily contact me during re-verification but same has not done....Why..??

I have also sent an e-mail to their Nodal Officer twice but in turn they sent a computer generated e-mail assuring that to contact within 2 days, but regret the same situation is there…nobody is willing to contact. needless to say…….. Useless service..??

Should I expect a immediate and positive response from VODAFONE?

Thanks & Regards
RAKESH KUMAR
(M): [protected], [protected]

Residence Addresses (Both are the Permanent Address):
a) H.N. 5017, B-BLOCK, STREET NO.113, SANT NAGAR, BURARI, DELHI-110084 Ph.: [protected]

b) KHASRA NO. 835, B-BLOCK, STREET NO.1, UPKAR COLONY, SANT NAGAR, BURARI, DELHI-110084 Ph.: [protected]

Hello,

I, Arun Sharma, a resident of Ferozepur, Punjab have been facing constant problems with UNBILLED AMOUNT (mobile no. [protected]) from
this billing cycle 1st December 2012 .

Firstly, On 1st December 2012, I made a request to customer care by dialing 111 for the migrating Vodafone blackberry services plan 129 to
plan 299, Request number [protected]. After making request I received a confirmation message from Vodafone i.e.(Blackberry services have been
successfully activated on your number). I started configuring mails on my blackberry phone as I was thinking that company activated BBM299
Plan on my number.

Then on 6th December 2012, I was shocked to see my unbilled amount on my number is 6471 Rupees. Then I made a call to Vodafone customer care executive but I didn’t get any appropriative answer, first executive told me that BBM229 plan isn’t activated on my number then he told
that service has been de-activated by our company or the company has started the Vodafone Mobile Connect/Live Service. But I haven't made
any request to start Vodafone Connect Service. He also told me that my credit limit has exceeded due to the data usage which added on to my
UNBILLED amount. Hence I was charged unnecessarily.

On 7th December 2012 I received a call from the company customer care executive saying that my complaint has been forwarded. But She blocked
my customer care assistance call number.

Then I made a call to Nodal officer Mr. Vikram Singh Bains .He told me that I cant commit you the waiver but also told me to contact with the
corporate dealer or the corporate care.

In the mean time I turned off my data services. So that I won’t be charged for it. On enquiring my corporate dealer M/s Friends Sales
Corporation, I was told to forward a mail on there id i.e.friendz.[protected]@gmail.com and told me not to worry about it, and
they will forward my mail to concern seniors. Then I forwarded mail to Corporate Dealer, Nodal Officer and Appellate authority.

After Few Hours Nodal officer reverted me back (you have been correctly charged for the VMC as same has been levied basis to your
usage. Hence no reversal for the same is applicable on your account.The docket number for your future reference is[protected].

Thereafter I had to again leave my all important work to rectify the error at the Vodafone store at Jalandhar in which I wasn’t given a
clear explanation for the charges but rather told that the complaint has been forwarded to the respective departments. I probably thought
that this would be the last problem and all the errors would be verified.

But, rather than getting a rectification they blocked my customer care assistance call on both 111 or 198.
I was shocked and appealed at the attitude of the concerned customer care representative's attitude of blankly refusing my request and
asked me to just visit the Vodafone store to see if anything can be done.

After repeated and continuous complaints to Vodafone store at Jalandhar, my outgoing remained active.

But now I have lost all faith in Vodafone and I request you to waive those amount, as my service was first activated but laterally
de-activated without informing. Also I need Immediate and urgent rectification of Billing errors, so that I do not have to pay for the
charges that are wrongfully levied on me. And furthermore, I do not want Vodafone to harass me. I want the matter to be sorted as soon as
possible, because once the bill is created it will add to further problems.

I sincerely hope that this complaint don’t fall on deaf ears so that me can live in peace!

Best,
Arun Sharma

i have recharged my vodafone no but it was not recharged yet and amount is deducted from my sbi account and my reference id is MSBI[protected]IGE5561109 TRANSFER TO [protected] BILLDESK TRANSACTION A so plz let me know where my amount has gone.

Dear Sir,

I have submittem my request for Mobile number portability from BSNL prepaid to Vodafone Prepaid at your vodafone Mini store on[protected], 12:30 PM. Your executive of vodafone mini store told me this will take 7 days to covert my number from BSNL to Vodafone. Its already 14 Days passed but its still not activated.I have visited Vodafone Store three times but no result found and came to know that they have still not started process to conver my number from BSNL to Vodafone. This is really very bad service of Vodafone which causes Customer unsatisfaction.
Please help me regarding this.

My BSNL Mob. NO: [protected] (Which needs to convert in Vodafone)
Location where request submitted: Vodafone Mini Store, Opp to Axis bank, near elpro chowk, Chinchwad, Pune-411033.

Hello,

The complaint is regarding wrongful deduction of charges. My data pack was expired on 23.11.12 , then i had turn off my data package which is down under Setting / mobile network of my mobile.

Further to above, then i had.connected to wifi at my relatives place, which shall not have any nexus with vodafone Internet usage and was having a balance roughly of Rs 160. However in d morning i got a pop up message from your part that your prepaid account balance is Rs Nil.

I have tried my efforts to rectify d same, but it was in vain. Even would like to tell you that customer executive at your end don't even know how to talk instead of being polite they try to be our bosses which is not acceptable in any case.

Sir I want my call and messages details of my number has I want to know how much iam getting charged every month my mobile number is [protected] I want from september to december details please do send it to my email id

I am using Vodafone connection with plan NC_DL_MV_ENT99Special. As this corporate plan, I spose to get 250 M2M local minuts and 200 or 300 message free every month ; however they have charged me for messages and I have only done 58 messgaes in a month.

I don't know why they make mobile bills complicated. They just want to make fool of their customers. This is not the metter for 15 or 20 bucks, I just want to highlight how make bills as per their benefit.

i am having vodafone prepaid no [protected] and i want to change it in postpaid,
i have given the documents for postpaid and also received the Sim for postpaid no but my no has not been converted in postpaid


the request has been given on[protected]
document collected on[protected]
form no :- CDLA -024471

till now the no is not converted for that i have called your company executives for that but they are not giving proper response and
they are not attending call if attends say i will check and give response to u in some time but time never comes and now a days cut my no.
executives i called there no given below

[protected] prakash negi

[protected] manish mehta

[protected] RM arvind

even i have sent email to nodal officer mail delivery failed
email to nodal.[protected]@vodafone.com
vodafonecare.[protected]@vodafone.com


i tried to call nodal it ask for complaint docket no


for that i called on 198 they not generated any complaint cut my call second my call transfered to verification department


prepaid helpline say to call postpaid helpline
postpaid helpline say to prepaid helpline

Bad Customer Service at branch


The CSR's from vodafone, kalyan (w) branch does not have manners to speak with the customers coming to the branch using absolute abusive and rough language her name is Suhana yell at customers

Dear Sir,

I have purchased Vodafone Sim on May 2012, Number -[protected]. on 4th of december I have asked for Portability number which has been provided to me. but on the same date my number was disconnected for non usage saying that you have not fulfilled the criteria of minimum balance of Rs. 200 per 1/2 yearly which according to them was 130 (As per telephonic conversation with Customer care executive) only but as per my knowledge it is around Rs. 1000. So this disconnection of my account is causing serious problem to me which they are saying that you have to go to Vodafone Store which is 60 Km. away from my home. My recharges Are as follows:-

Date Time Mobile No. Amount Order ID Payment Status Transction ID
1.[protected]:15 PM [protected] 30.00 R44890603c12 ICICI SUCCESS 80393676
2.[protected]:48 PM [protected] 100.00 R67794925b12 ICICI SUCCESS 79542984
3.[protected]:49 PM [protected] 120.00 R55733612a12 CCAVENUE SUCCESS 74766068
4.[protected]:49 PM [protected] 45.00 R[protected] CCAVENUE SUCCESS 72235714
5.[protected]:05 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 71603136
6.[protected]:46 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 70915393
7.[protected]:23 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 70417496
[protected]:13 PM [protected] 60.00 R[protected] CCAVENUE SUCCESS 69675912
9.[protected]:28 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 68555792
10.[protected]:58 PM [protected] 45.00 R[protected] CCAVENUE SUCCESS 68524057
11.[protected]:52 AM [protected] 53.00 R[protected] CCAVENUE SUCCESS 65668541
12.[protected]:21 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 65403560
13.[protected]:28 AM [protected] 31.00 R[protected] CCAVENUE SUCCESS 65374002
14.[protected]:32 PM [protected] 53.00 R[protected] CCAVENUE SUCCESS 65260493
15 .[protected]:21 PM [protected] 53.00 R[protected] CCAVENUE SUCCESS 64937959
16.[protected]:07 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 64378988
17.[protected]:59 AM [protected] 100.00 R[protected] CCAVENUE SUCCESS 63903601
18.[protected]:12 AM [protected] 59.00 R[protected] CCAVENUE SUCCESS 63114388
19.[protected]:12 AM [protected] 50.00 R[protected] CCAVENUE SUCCESS 62454975
20.[protected]:48 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 61759770
21.[protected]:59 AM [protected] 100.00 R[protected] CCAVENUE SUCCESS 63903601
22.[protected]:12 AM [protected] 50.00 R[protected] CCAVENUE SUCCESS 62454975
23.[protected]:48 PM [protected] 100.00 R[protected] CCAVENUE SUCCESS 61759770

So kindly help me out,

Narendra kumar Kesharwani
[protected]

Hi,

I am an employee of Accenture Private Services Limited and I sent the Vodafone company a request regarding my migartion of VODAFONE Number - [protected] from Post Paid to Pre - Paid . I am a regular customer of vodafone Company even my whole Friend Circle and Family members are using your Service . But now since i am in Hyderabad I am facing such a worst Service that it made me to raise a complaint against this company.



1.My TATA- DOCOMO Pre- Paid no- [protected] was converted to VODAFONE POST PAID without my knowledge when i went for Mobile Number Portability .

2. When i asked the VODAFONE Employee to convert my number from Post Paid to Pre Paid - They told me that I have to wait till 3 months for this Process.


3 . I payed my last Bill of 25th November in time and then applied for Migration of my Post Paid (The mail is shown below) :-

From: "Vodafone Care" <corporatecare.[protected]@vodafone.com>
Date: Oct 29, 2012 12:08 AM
Subject: Regarding migration from postpaid to prepaid of your Vodafone number [protected] [REF:[protected]]
To: <[protected]@gmail.com>

Dear Mr. Sharma,

Thank you for your e-mail dated 28-Oct-2012 about migration from postpaid to prepaid for your Vodafone connection [protected].

With regard to your e-mail, we wish to inform that, in order to convert your Vodafone number from Postpaid to Prepaid, we request you to clear your outstanding amount and kindly visit any of our nearest Vodafone store along with the following documents:

? Prepaid Application Form (Available in Vodafone store),
? 1 Latest Passport size colour Photograph,
? Copy of Photo Identity Proof,
? Copy of Permanent Address Proof,
? Copy of local address proof.

You would also need to make a payment of Rs. 100 towards postpaid to prepaid talk time value.

Once the conversion is done and your Vodafone number is activated in prepaid, you would automatically receive a talk time of Rs. 87, along with lifetime validity. As per the lifetime clause, in order to continue using the same number, a cumulative recharge of Rs. 200, every six months, is mandatory. If this condition is not fulfilled, your number will be permanently deactivated.

Please find listed herewith, the tariff details, applicable post migration:

Call Rates
Local VF 2 VF 1paisa/second
Local VF 2 others 1paisa/second
STD VF 2 VF 1paisa/second
STD VF 2 others 1paisa/second


SMS
Local 50paise
National 50paise

Other details
Tariff Validity 3Yrs

For details of Vodafone Stores please click on the following link:

http://www.vodafone.in/existingusers/HnS/Pages/happytohelp.aspx#

In case you need further help, do call or e-mail us. We will do our best to help you.


Happy to help

Rajesh Kulesh

Vodafone Corporate Relations
For Enquiries: 111 or +91-[protected]
For RequestComplaints: 198 (Toll free from Vodafone mobile phones within the home network)
Fax number: +[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website:www.vodafone.in


---- Original Message ----
From: [protected]@gmail.com
Sent: 28-Oct-2012 13:06:50
To: corporatecare.[protected]@vodafone.com
Subject: Postpaid Migration

Hi,

I am not comfortable with Vodafone services available in postpaid regarding
3G services etc.

So, Change my number from postpaid to prepaid and let me enjoy the prepaid
services of Vodafone.

Find my Vodafone number below.

*[protected]

*Thanks,
*Puja Sharma*






4. I got the Pre Paid Sim and the VODAFONE Employee told me it will get Activated within 48 working Hours but when it was still not working i went TWO times to the VODAFONE Store - Infront of Image Hospital, Madhapur , Hyderabad .

It was told to me that i have to pay RS. 585 then only my Post Paid will get converted to Pre Paid because i used my Post Paid Number . So i told them What should i do if i don't have any other OPTION or other Number to use for Official purpose as this is the only number I use for my Office work . Atleast they should have told me that I have to STOP using this Number till my PRE - PAID did not get activated so that i sholud not have to face new BILL for the new month. when i went to their STORE again they told me Pre paid will get activated tomorrow for sure............ But it was not done.Then i called thei CUSTOMER CARE 198 and asked them to let me talk to their LEADS ; after calling so many times they made me to talk to their Supervisor and he suggested me to Drop a mail to - corporatecare.[protected]@vodafone.com. i did the same but no response from their side and still i have to use my same POST PAID number as I don't have any other option and my PRE paid sim they gave me is still not activated.




What is this? I already Paid my November Bill then why should i pay this amount ? Unknowingly I used my number and i got the BILL of RS- 585 for using it.

Can you please let me know the Solution of this issue.................... It was asked to me to write an email to you regarding this issue from one of our Team Lead only. I am not going to Pay any Amount for my number as I am not Satisfied with the SERVICE Information provided to me from VODAFONE FOR this issue.

Hello I got a msg from vodafone happy to help that 35 rs is deducted for subscriptiin of biscoot pack which is not activated by me. This happened twice in last 15 days. The site automatically deducts subscription money of Rs35 a week from my vodafone account balance. i have not subscribed any offer, never accepted any T&C's.Please help me to fight againt this fraudulent way of taking money from customer by vodafone.my mobile number is [protected].