Vodafone India Complaints & Reviews

HI ,

I have complain regarding unnecessary deduction of my balance from my prepaid account. Vodafone service provider is not giving me the proper answer on the same.

I have talked with customer care several time and they always says that the deduction is because of clicking on internet site but for there kind information i have not used there website from last 1 year.

Kindly take some action and please revert my money into my account.

Regards,
Sarvesh Agarwal
Mob.= [protected]

Dear sir hiii
I am Sudheer verma from gola gokaran nath kheri distt. lakhimpur kheri sir my no. is [protected] missing my complaint is vodafone sim card is missing. that missing sim card FIR and ID PROOF near vodafone mini store lakhimpur kheri submit. but no response from after 1 month. sir plz my vodafone no. is recieved by me. thank you
my cont. no. [protected]

Sir I am trying to speak customer care representative on 198 & 111 calls. But not connected to any customer care represent .nearly I am trying that calls in 11 days. Please clear my prblem as early as possible .thanking u sir

I had taken a prepaid no during Dec 2011. During theat time I had submitted my Identity & Address proofs. The number was activated and it was going smoothe till Nov 2012. From 5the Nov 2012 onwards I decided to change thee connection to POST PAID. All troubles start from theere. Company asked me all documents again. I submitted and service got activates. After few days thee SIM got unregistered. After enquiring theey mentioned address verification issue. I visited thee store supplied all documents and activated thee service. This time theey activated thee number in my fatheer's name. After few days again service got deactivated. After enquiring theey asked for my documents and I submitted for thee theird time. They promised theis time onwards theere wont be any issue. My my first monthe, thee billed amount was Rs.280/- and I paid Rs.400/- one week before thee due date. I was afraid of discontinuation of service because of non-payment of bill. Once again today on 19the Dec 2012 I noticed thee same problem. I AM NOT SURE ON WHAT BASIS THEY ARE VERIFING THE DATA.(HOW THE NUMBER GO ACTIVATED IN MY FATHER'S NAME????). THE DATA ENTRY OPERATORS ARE NOT WELL EDUCATED. THE AGENTS COMING FOR VERIFICATION ARE NOT WELL TRAINED TO DO PROPER VERIFICATION. LASTLY VODAFONE IS NOT ALERTING THE COSTOMERS BEFORE DISCONTINUING THE SERVICE. I called thee customer care at morning 8:30 a.m. and requested to activate thee number till thee shop opens (11:00 a.m.) so theat I can visit and look in to thee issue. But I got a sweet reply... i.e. Sorry sir. PLEASE HELP WHY A CUSTOMER WOULD SUFFER WITHOUT ANY FAULT THAT TO THREE TIMES IN A SPAN OF 4-5 WEEKS. - Tarang

I visited the Vodafone galary in November regarding High Bill, they advised me to write email to the Corporate ID and i did that on 9th Nov'12.
their turn around time is 72 hours.
No reply till date i have sent 5 different emails and visited the galary 5 times no help and no resolution yet.
And still i have pad 1500 two times and this month i paid 2000 wherein my average bill is approx 1200.

And now they have started disconnecting my service every week just to harras me, even after me giving standing instructions not to do that.
as i havent stopped paying the bill. And now they are admonth on me paying the entire bill and the services will be activated later.

Which means if they send me a bill of 10K and i dispute they will not listen to me till i pay 10K.
I think they should start asking for money instead of cheating and harrsing will be happy to do charity.

And the worst thing is they have these email addresses but none of the higher official is notified when anyone sends an email.

i want my vodafone no [protected] & [protected] sms summary last three months

Dear sir/madam

I am arun from bangalore . My number was [protected] and I ported from idea to vodafone on 05 nov but the port was not happen to given sim and name . When i contacted vodafone store they told me that we cant do any thing . i wrote a complaint vodafone customer care but they are replied my mail once after that i sent 03 mails but i not get single reply . if i called to customer care no one was replying properly . and the number was using by someone else .
My porting number : IX214595
Sim number :[protected]

I want the call details of my prepaid number [protected] for the last 1st Dec 2012 to till date 15/12/12
incoming and outgoing details.
kindly send me a duplicate copy at my mail id - brijesh.[protected]@gmail.com
Thanks and regards,
brijesh

Dear sir,
My relatives no.is [protected].Due to regular deduction of money without any calling facing so much problem.Pls solve the problem ASAP

I need the call logs and msgs of my vodafone number [protected] , can u plzz help me with it .

on 30/10/2012 i changed my vodafone prepaid sim with number [protected] to postpaid and from the day of activation itself iam getting
lot of issues regarding network coverage and call drop issues but for now everything got solved,now my issue is that since i am an SBT
staff i know i can use sbt corporate plan, and this was the only reason for changing my sim from prepaid to postpaid ,when i ask about
this plan the store representative he told me that they can only change my plan to corporate after one month and i need to wait till the next billing date..so i waited till the next bill date and after paying the bill amount they asked me to submit all the proof required for changing my plan including my sbt id card.and now its more than two weeks and every day i am visiting the store and whenever i ask them about this they give me a single usual response "sir system issues it will be activated next day ,tomorrow, day after tomorrow" like that..as a bank employee i know how customers should be treated . i actually thought vodafone customer services are the best but now i am totally disappointed with their pathetic services .

so please do something to solve my issue ..Also ask those store executives what actually they mean by that huge logo stating "Happy to Help"

Store Details
Vodafone mini store
Kallachi
Calicut
store code-KEL97

when i check through the vodafone website this store is not stated in the mini store lists..and the nearest store stated is at Nadapuram nearly 2.3km from this store.
CONTACT NO: [protected]

we are using three year in Vodafone prepaid card bur recently block number we approach the mini Vodafone service he good not help this problems how can get

sir,
I had taken vodafone 3 g internet connection and the same i had requested for disconnect but after my request at customoer care personally and on mail they are not disconnecting my no and sending the bills. I have not use the stick from 2 or 3 months. pl. guide me.

adesh
[protected]

I bought VODAPHONE MOBILE PHONE FROM FLIPKART.COM THROUGH ON LINE SHOPING WITH WARRENTY OF TWO YEARS . BUT VODA PHONE SERVICE CENTER IS NOT PROVIDE SERVICE ABOUT MYMOBILE PHONE

I have been a loyal customer of Vodafone from last more than 2.5 years.
But things went in the wrong direction since I left India for my job responsibilities.
I wanted to keep my Vodafone no.[protected] in custody and it was given as an assurance from vodafone customer care that I can do the same from abroad as well.
I activated direct debit feature for Vodafone rental plan on HDFC bank for normal monthyl renals.
With context to custody service charges I was ready to pay the cost whatever was involved.
But guys from call centre gave me lousy reasons who earlier promised to give me help for custody.
Hence custody feature was just merely a dream for me. Simultaneously my account kept on debiting with rental plan( monthly rent=Rs.75 + Internet service = Rs.99) which I was not using though , but I do understand the policies as well.
So I kept on trying to communicate that I still want my SIM to be in custody.
When I got tired of following Vodafone from abroad which calls me heavy then I decided to shut this no.
As this was costing me too much. Again I mailed multiple no. of times for my SIM to get disconnected so that Rs.199 would be saved.
But no support was provided to me other than false promises.Still my account is in active status and company is charging me monthly rental every month because I committed a mistake of Direct Debit then trusting Vodafone blindly.
It’s been almost close to 5 months and issue is still pending. I don’t know what kind of patience test it is for me.
People from custromer care are so rude that they either disconnect the call while talking to me or direct my no. to prepaid dept. which is ofcourse not a solution for a postpaid customer.
People from customer care had cut my phone calls in between the talks as if it doesn’t matter to them to resolve the issue on priority.
I can include all those references and mail copies which I have communicated , but I feel like not to waste my time on this matter any further.
Everytime I call customer care they ask me to mail them on corporate.[protected]@vodafone.com for raising the request and like a fool I have done it multiple no.of times and have gotten auto generated responses as well, but they always deny that vodafone never received my mails on this issue.
Strictly I or any family members of mine would not like to be a part of Vodafone again at least in this birth.
Currently I am in South Africa and its very very costly to make calls to these vodaofne people everytime which they dont take seriously at all.
Thanks
Kapil Vats
[protected].

Sir,
I had ported my number from Aircel to Vodafone in September,2012 on telephonic offer from Vodafone. After few days, I got message and call to deposit sum amount as interim payment to continue the services due to excess usage and I have made the payment Rs.1000/= immediately, and received first bill for Rs.1231/= last due date was 29/10/2012 but I paid Rs.300/= on 25/10/2012 against balance difference amount Rs.231/= through Mobikwik.com vide order no.[protected]
dated[protected] on 19:08:40.0 and got receipt cum confirmation of successful payment to Mobile Bill Payment
Vodafone postpaid [protected] account.
But till-date, my payment not updated and fourth time my services barred. I have several time submitted my request with evidence to every-one but no use.
Please help me.

1. Dockets:[protected],[protected], [protected]
2. In-spite of so many mails to you highlighting the highhandedness of 198 staff, you seem to be not interested to look into it
3. As said before call-ref.No. of calls made to complain about your bad services are not given and as said before they are also brutally rejected.
4. On 11/12/12 09.47Pm I attempted to register a complaint via 198, and Mr.Ramakrishnan who attended, not only refused my charge but also refused to give the call-Ref.No. even after several insistence.
5. And said he has to consult his supervisor and superiors to do this simple job. DISGUSTING AND DEPLORABLE.

Dear Concern

this is regarding a person vipin cal me introduce me as service manager of vodafone and asked me about my address and told me that i can call any time on this given no. [protected] for any query regarding service or complaints but when i cross check from vodafone toll free their service executive told me we are not giving this kind of service i just want to know the address and contact person who called me from this no. [protected]

I have been facing a lot of issues with Vodafone services. Earlier I was having issues with the Black Berry Services provided by Vodafone. However, from last 2 days I have been facing a new problem. I am having issues on calling service. Either I am unable to listen to the caller or other person is not able to listen to me.
I have sent several emails and made many calls for Black Berry Services related problem to Vodafone but nothing happened. Now I am really given up.

I have wasted my time, money and peace of mind while using the services.

The customer support team is very pathetic. They don't listen to the customer and don't even respond back.

I have been promised call back many times. However, nothing happend. I guy pinged me on my Black Berry Messanger after a week and asked me that my BBM services are working or not.

I want Vodafone to refund me 1000/Rs.

I have emails with me which have been sent to all the nodal officers of Delhi, Chennai and Punjab when I was in roaming.

I was having problem in roaming also but vodafone support team did not bother to resolve the problem.

I want a immediate refund.

I want to know my incoming and outgoing detail to my number for last 3 months my number is [protected]. Plzz aapki badi meherbani hogi mei bahut pareshaan hoo.