Vodafone India Complaints & Reviews

I am postpaid corporate customer 2009 on words. my plan is using 6000SMS permonth and call charges as 600mini free with CUG. TRAI announced the SMS BlackOut Days on12Aug2010 so my network announce for corporate postpaid to limit the SMS 3000 perday 100sms but not applicable for SMS charge on black out day for corporate customer this information collect after discuss to my customer care when I saw the alert SMS. but this year before dewali i saw the same ALERT SMS as usual but not mention corporate customer also applicable. So i did’t care the sms, i thought previous year as usual alert sms so i used several SMS on dewali and before dewali but we celibate only one day the dewali some corporate no holiday also. but this vodafone fellows all the sms on both days charged with out my knowledge. After i shock see my bill conduct customer care you are in corporate customer so we can not revert this so conduct corpcare.[protected]@vodafone.com. Then they replied levied correctly the SMS charges. What can I do?


now can i pay or not? please suggest this
if not how to handle with my network as per law and order
I yes in future this kind of collection will increased without information

i am using vodafone prepaiid mobile connection from last two years. But from last two months unwanted subscriptions like online game is started on my phone and amount deducted from main account without my request for any subscrition.
I want my amount back.
Before last month i had started internet package for 15 days but after usage i had sent message for cancellation of package so that it cannot be renewed. But even after that my is subscription is renewed and again i sent message for cancellation but next time it is again renewed. This happens three times and amount is deducted every time. I had all messages. That why i am filing complaint.

I have observed that the company is charging illegally by sending flash SMS..... by this they have deducted Rs.250 from my balance....if they get Rs250 from 1 consumer they would be earning in millions from all the customers.

This has to be taken seriously and TRIA should fine such service providers.

I have logged the complaint but still no reply from Vodafone.

My Number: [protected]

Sir,

I am vodafone customer with mobile no. [protected]. I checked my best offer from *121# in that 5th option show 1gb data in Rs 25. when i get inside it show to Get 1GB data at Rs25 for 15days press 1 to activate. when i pressed 1 to activate at that time Rs51 balance is cut instead of Rs25.Here i attached screen shoot of your special offer also.

So please refund my Rs26 to my balance as early as possible.

Regards,
Samir V Kneriya
Mobile No.[protected]

deducted 31 rs and activated some plan without any notice or conformation

I am a suffering Vodafone customer. I applied for MNP and my number was duly ported but after two days of porting my services were cut off without any prior notification.

The reason given to me was that address verification was not successful, and that was because I have recently shifted my home during the time number was being ported.

I have been to two Vodafone stores (Noida & Indirapuram) five times but every single time I get to hear new document requirements and the documents I bring are rejected. Every single representative tells a different story.

As I have recently shifted, no bills or address proofs are available to me. But still I went to BSNL office to get an advance bill for my landline phone so that I can submit it to Vodafone but that was also not accepted by the representatives as the bill was in the name of my father.

Then I was asked to bring my company's ID card and address on official letterhead along with a copy of my passport. My company does not issue ID cards therefore I was asked to bring Salary slip. When I bought these documents, these were rejected on two grounds

1. Company ID is required (even though I was asked to bring salary slip)
2. Letterhead is not colored and on bonded paper (RIDICULOUS, my company issues letterhead on plain A4 paper)

None of the employees at the Vodafone stores have any knowledge of the procedures or requirements whatsoever. At the Noida Sector 18 store, Dheeraj & Richa handled my case and continuously misguided me. Finally, I went to see store manager Sangeeta, who rejected the company letterhead based on the ridiculous reasoning mentioned above. Any documents in the name of my father were rejected even though I stressed over and over that BLOOD RELATION documents are accepted even by the government of India.

So, all in all my service is still blocked and my number is out of service. I am using that number from almost 4 years and switching to Vodafone was my biggest adult life mistake ever as the inconvenience I am facing cannot be described in words. I have even paid a security amount of Rs. 250.

No customer care employee or vodafone store employee is being able to help me.

I do not recommend Vodafone to anybody.

I searched for the 3G Data plans on www.vodafone.in and found 103 Rs. Mobile 3G Internet Plan which gives 300 MB 3G data.

However, when I recharged my account with 103 Rs., it was treated as a normal recharge and I didn't receive any Internet package and I already had enough balance in my account. My transaction ID is MU[protected].

You can find the 3G Plan details on thir link: http://www.vodafone.in/3gworld/pages/tariff_plans.aspx?cid=kol

Please help me.

HI ,

I have complain regarding unnecessary deduction of my balance from my prepaid account. Vodafone service provider is not giving me the proper answer on the same.

I have talked with customer care several time and they always says that the deduction is because of clicking on internet site but for there kind information i have not used there website from last 1 year.

Kindly take some action and please revert my money into my account.

Regards,
Sarvesh Agarwal
Mob.= [protected]

Dear sir hiii
I am Sudheer verma from gola gokaran nath kheri distt. lakhimpur kheri sir my no. is [protected] missing my complaint is vodafone sim card is missing. that missing sim card FIR and ID PROOF near vodafone mini store lakhimpur kheri submit. but no response from after 1 month. sir plz my vodafone no. is recieved by me. thank you
my cont. no. [protected]

Sir I am trying to speak customer care representative on 198 & 111 calls. But not connected to any customer care represent .nearly I am trying that calls in 11 days. Please clear my prblem as early as possible .thanking u sir

I had taken a prepaid no during Dec 2011. During theat time I had submitted my Identity & Address proofs. The number was activated and it was going smoothe till Nov 2012. From 5the Nov 2012 onwards I decided to change thee connection to POST PAID. All troubles start from theere. Company asked me all documents again. I submitted and service got activates. After few days thee SIM got unregistered. After enquiring theey mentioned address verification issue. I visited thee store supplied all documents and activated thee service. This time theey activated thee number in my fatheer's name. After few days again service got deactivated. After enquiring theey asked for my documents and I submitted for thee theird time. They promised theis time onwards theere wont be any issue. My my first monthe, thee billed amount was Rs.280/- and I paid Rs.400/- one week before thee due date. I was afraid of discontinuation of service because of non-payment of bill. Once again today on 19the Dec 2012 I noticed thee same problem. I AM NOT SURE ON WHAT BASIS THEY ARE VERIFING THE DATA.(HOW THE NUMBER GO ACTIVATED IN MY FATHER'S NAME????). THE DATA ENTRY OPERATORS ARE NOT WELL EDUCATED. THE AGENTS COMING FOR VERIFICATION ARE NOT WELL TRAINED TO DO PROPER VERIFICATION. LASTLY VODAFONE IS NOT ALERTING THE COSTOMERS BEFORE DISCONTINUING THE SERVICE. I called thee customer care at morning 8:30 a.m. and requested to activate thee number till thee shop opens (11:00 a.m.) so theat I can visit and look in to thee issue. But I got a sweet reply... i.e. Sorry sir. PLEASE HELP WHY A CUSTOMER WOULD SUFFER WITHOUT ANY FAULT THAT TO THREE TIMES IN A SPAN OF 4-5 WEEKS. - Tarang

I visited the Vodafone galary in November regarding High Bill, they advised me to write email to the Corporate ID and i did that on 9th Nov'12.
their turn around time is 72 hours.
No reply till date i have sent 5 different emails and visited the galary 5 times no help and no resolution yet.
And still i have pad 1500 two times and this month i paid 2000 wherein my average bill is approx 1200.

And now they have started disconnecting my service every week just to harras me, even after me giving standing instructions not to do that.
as i havent stopped paying the bill. And now they are admonth on me paying the entire bill and the services will be activated later.

Which means if they send me a bill of 10K and i dispute they will not listen to me till i pay 10K.
I think they should start asking for money instead of cheating and harrsing will be happy to do charity.

And the worst thing is they have these email addresses but none of the higher official is notified when anyone sends an email.

i want my vodafone no [protected] & [protected] sms summary last three months

Dear sir/madam

I am arun from bangalore . My number was [protected] and I ported from idea to vodafone on 05 nov but the port was not happen to given sim and name . When i contacted vodafone store they told me that we cant do any thing . i wrote a complaint vodafone customer care but they are replied my mail once after that i sent 03 mails but i not get single reply . if i called to customer care no one was replying properly . and the number was using by someone else .
My porting number : IX214595
Sim number :[protected]

I want the call details of my prepaid number [protected] for the last 1st Dec 2012 to till date 15/12/12
incoming and outgoing details.
kindly send me a duplicate copy at my mail id - brijesh.[protected]@gmail.com
Thanks and regards,
brijesh

Dear sir,
My relatives no.is [protected].Due to regular deduction of money without any calling facing so much problem.Pls solve the problem ASAP

I need the call logs and msgs of my vodafone number [protected] , can u plzz help me with it .

on 30/10/2012 i changed my vodafone prepaid sim with number [protected] to postpaid and from the day of activation itself iam getting
lot of issues regarding network coverage and call drop issues but for now everything got solved,now my issue is that since i am an SBT
staff i know i can use sbt corporate plan, and this was the only reason for changing my sim from prepaid to postpaid ,when i ask about
this plan the store representative he told me that they can only change my plan to corporate after one month and i need to wait till the next billing date..so i waited till the next bill date and after paying the bill amount they asked me to submit all the proof required for changing my plan including my sbt id card.and now its more than two weeks and every day i am visiting the store and whenever i ask them about this they give me a single usual response "sir system issues it will be activated next day ,tomorrow, day after tomorrow" like that..as a bank employee i know how customers should be treated . i actually thought vodafone customer services are the best but now i am totally disappointed with their pathetic services .

so please do something to solve my issue ..Also ask those store executives what actually they mean by that huge logo stating "Happy to Help"

Store Details
Vodafone mini store
Kallachi
Calicut
store code-KEL97

when i check through the vodafone website this store is not stated in the mini store lists..and the nearest store stated is at Nadapuram nearly 2.3km from this store.
CONTACT NO: [protected]

we are using three year in Vodafone prepaid card bur recently block number we approach the mini Vodafone service he good not help this problems how can get

sir,
I had taken vodafone 3 g internet connection and the same i had requested for disconnect but after my request at customoer care personally and on mail they are not disconnecting my no and sending the bills. I have not use the stick from 2 or 3 months. pl. guide me.

adesh
[protected]